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10 Troubleshooting &
FAQs
10.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
persists after you have tried these
solutions, contact a Philips customer
service representative.
1
Common Problems
No Picture (Power LED not lit)
•
Make sure the power cord is
plugged into the power outlet and
the back of the monitor.
•
First, ensure that the power button
on the rear of the monitor is in the
OFF position, then press it to the ON
position.
No Picture (Power LED is White)
•
Make sure the computer is turned
on.
•
Make sure the signal cable is
properly connected to your
computer.
•
Make sure the monitor cable has no
bent pins on the connecting side. If
yes, repair or replace the cable.
•
The Energy Saving feature may be
activated Screen says.
•
Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
•
Check to see if the monitor cable has
bent pins.
•
Make sure the computer is turned
on.
Visible signs of smoke or sparks
•
Do not perform any troubleshooting
steps
•
Disconnect the monitor from mains
power source immediately for safety
•
Contact with Philips customer service
representative immediately.
2
Imaging Problems
Image vibrates on the screen
•
Check that the signal cable is
properly securely connected to the
graphics board or PC.
The image appears blurred, indistinct or
too dark
•
Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
•
Uninterrupted display of still or
static images over an extended
period may cause "burn-in", also
known as "after-imaging" or "ghost
imaging", on your screen. "Burn-in ",
"after-imaging", or "ghost imaging"
is a well-known phenomenon in LED
panel technology. In most cases, the
"burn-in" "after-imaging" or "ghost
imaging" will disappear gradually
over some time after the power has
been switched off.
•
Always activate a moving screen
saver program when you leave your
monitor unattended.
•
Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
•
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe "burn-in"
"after-imaging" or "ghost imaging"
symptoms that will not disappear
28
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