Diagnose And Troubleshoot Your Computer; Hardware Scan - Lenovo ThinkPad X1 Carbon Gen 12 User Manual
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Also See for ThinkPad X1 Carbon Gen 12:
- User manual (88 pages) ,
- Hardware maintenance manual (86 pages) ,
- User manual (50 pages)
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Question
Where can I get the latest device
drivers and UEFI BIOS?
What do I do if the LCD goes
black when I turn on the
computer?
Diagnose and troubleshoot your computer
This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web
site, the Vantage app, and in your computer. They can help you diagnose common software and hardware
issues.
The following table lists these diagnostics tools and the recommended conditions for each tool.
Diagnostics tool
Troubleshoot and diagnose at Lenovo Support Web site
Hardware scan
UEFI Diagnostics tool
Hardware scan
Hardware scan is an effective hardware testing tool to help you identify existing hardware issues.
To run the Hardware scan:
1. Type Vantage in the Windows search box and then press Enter.
2. Click Hardware scan or Support ➙ Hardware scan.
3. Select QUICK SCAN or CUSTOMIZE and then follow the on-screen instructions to run the hardware
scan.
Notes:
• The Quick Scan tool contains a pre-selected suite of tests that performs basic examinations of the
hardware components found in the system. The Customize tool enables you to select one or several
hardware components to perform the examinations.
• Before selecting QUICK SCAN, click Refresh Modules to ensure that the list of hardware
components are the components currently available for the computer.
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ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide
Solution
• From the Vantage app. See "Install a Windows operating system and drivers"
on page 49 and "Update UEFI BIOS" on page 48.
• Download from Lenovo Support Web site at
To run LCD Self-Test:
1. Ensure that the computer is connected to the ac power adapter.
2. Press the power button for about seven seconds to turn off the computer.
3. Press Fn, left Ctrl, and the power button at the same time. If the computer
displays five solid colors in sequence across the entire screen, it indicates
that the LCD functions normally.
4. The test lasts for about 20 seconds and then exits automatically. You also
can press the power button to exit the test.
Recommended scenario
You want to have an online troubleshooting or scan of
hardware and drivers on your computer.
• Your computer is installed with the Vantage app.
• You want to perform basic examinations of the
• You cannot log in to the operating system.
• Your computer cannot connect to the network.
https://pcsupport.lenovo.com
hardware components.
.
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