Summary of Contents for HP Pavilion 14-al00 Series
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HP Pavilion Notebook PC (model numbers used: 14-al000 through 14-al099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Product description ............................1 2 External component identification ........................4 Locating hardware ..............................4 Locating software ..............................4 Display ..................................5 Buttons and speakers ............................6 Keys ..................................7 Lights ..................................8 TouchPad ................................9 Left side ................................10 Right side ................................
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Determining the BIOS version ......................62 Downloading a BIOS update ......................63 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 64 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............64 8 Specifications .............................. 66 Computer specifications ............................66 9 Backing up, restoring, and recovering ......................
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10 Power cord set requirements ........................74 Requirements for all countries ..........................74 Requirements for specific countries and regions ....................74 11 Recycling ..............................76 Index ................................77...
Product description Category Description Product Name HP Pavilion Notebook PC (model numbers used: 14-al000 through 14-al099) Processors ● Intel™ Core® i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15-W Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-MHz FSB, 3.0-MB L3 ●...
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Support for a 256-MB, M2.2280, SATA-3, solid-state drive supporting triple-level cell (TLC) and a 128-MB, M2.2280, SATA-3, solid-state drive Audio and video HP Wide Vision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.0, 88° wide field of vision Support for B & O Play...
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Support for Windows modern trackpad gestures ● Taps enabled as default Power requirements Support for the following AC adapters: 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) ● ● 65-W HP Smart AC adapter (non-PFC, S-3P, 4.5-mm) ● 45-W HP Smart AC adapter (RC, 4.5-mm, slim) Support for a C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor power cord...
External component identification Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display...
Buttons and speakers Item Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press ●...
Keys Item Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Keys...
Lights Item Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. Chapter 2 External component identification...
TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. TouchPad...
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
Drive light (select products only) ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub.
Bottom Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 External component identification...
Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
Computer major components Chapter 3 Illustrated parts catalog...
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Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display components on page Keyboard/top cover with backlight and pointing stick (includes backlight cable, keyboard cable, and pointing stick cable): In cardinal red finish: For use in Belgium 856191-A41...
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Item Component Spare part number For use in the Czech Republic and Slovakia 856190-FL1 For use in Denmark, Finland, and Norway 856190-DH1 For use in France 856190-051 For use in Germany 856190-041 For use in Greece 856190-151 For use in Hungary 856190-211 For use in Israel 856190-BB1...
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Item Component Spare part number For use in Italy 856189-061 For use in Latin America 856189-161 For use in the Netherlands 856189-B31 For use in Portugal 856189-131 For use in Romania 856189-271 For use in Russia 856189-251 For use in Saudi Arabia 856189-171 For use in Slovenia 856189-BA1...
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Item Component Spare part number For use in Saudi Arabia 856188-171 For use in Slovenia 856188-BA1 For use in South Korea 856188-AD1 For use in Spain 856188-071 For use in Switzerland 856188-BG1 For use in Taiwan 856188-AB1 For use in Thailand 856188-281 For use in Turkey 856188-141...
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Item Component Spare part number For use in Turkey 856187-141 For use in the United Kingdom 856187-031 For use in the United States 856187-001 In natural silver finish: For use in Belgium 856186-A41 For use in Bulgaria 856186-261 For use in Canada 856186-DB1 For use in the Czech Republic and Slovakia 856186-FL1...
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Item Component Spare part number Solid-state drive 256-GB, M2.2280, SATA-3, supporting TLC 760615-027 128-GB, M2.2280, SATA-3 827560-015 Solid-state drive bracket (not illustrated) 856067-001 Battery (4-cell, 55-Wh, 3.62-Ah, Li-ion battery; includes cable) 849908-850 Hard drive: NOTE: The hard drive spare part kit does not include the hard drive brackets or the hard drive cable. The hard drive brackets are not spared separately.
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Item Component Spare part number Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133- 855836-001 MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 4.0-GB of discrete video memory, and a non-Windows operating system Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133- 855833-601 MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics...
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Item Component Spare part number (18) Memory modules (2): 8-GB (2133, 1.2-V, DDR4) 820570-005 4-GB (2133, 1.2-V, DDR4) 820569-005 2-GB (2133, 1.2-V, DDR4) 851379-005 (19) Speakers (includes cable) 856220-001 (20) Bottom cover (includes front rubber feet, retention magnets, shielding, and vents): In cardinal red finish 856198-001 In modern gold finish...
Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714635-850 65-W HP Smart AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001 45-W HP Smart AC adapter (RC, 4.5-mm, slim) 741553-850 HP external DVD±RW DL SuperMulti Drive...
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Case utility tool or similar plastic, flat-edged tool ● Flat-bladed screwdriver Magnetic screwdriver ● ● Phillips P00, P0, and P1 screwdrivers ●...
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with ● a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
Removal and replacement procedures CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are on the service tag on the back of the computer.
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Remove the two Phillips M2.5×5.7 screws (2) and the three Phillips M2.0×5.7 screws (3) that secure the bottom cover to the computer. Remove the four Phillips M2.0×5.7 screws that secure the bottom cover to the computer. Insert a case utility tool (1) or similar plastic, flat-edged tool between the bottom cover and the computer.
Battery Description Spare part number 4-cell, 55-Wh, 3.62-Ah, Li-ion battery (includes cable) 849908-850 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or cable. The hard drive bracket is not spared separately. The hard drive cable is available using spare part number 856205-001. The solid- state hard drive cable is available using spare part number 856202-001. Description Spare part number 2-TB, 5400-rpm, SATA, 9.5-mm hard drive...
If it is necessary to replace the hard drive cable, slide the cable (2) off of the front end of the hard drive. Reverse this procedure to reassemble and install the hard drive. TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number 856203-001.
Remove the TouchPad (5). Reverse this procedure to install the TouchPad. Memory module Description Spare part number 8-GB (2133, 1.2-V, DDR4) 820570-005 4-GB (2133, 1.2-V, DDR4) 820569-005 2-GB (2133, 1.2-V, DDR4) 851379-005 Before removing a memory module, follow these steps: Turn off the computer.
Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. WLAN module Description Spare part number Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Combo Adapter 792608-005 Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter 806723-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
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NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal. Remove the Phillips PM2.0×3.8 screw (2) that secures the WLAN module to the computer. (The WLAN module tilts up.) Remove the WLAN module (3) by pulling the module away from the slot at an angle.
RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 857380-001 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Card reader board NOTE: The card reader board spare part kit does not include the card reader board cable. The card reader board cable is available using spare part number 856204-001. Description Spare part number Card reader board 856208-001 Before removing the card reader board, follow these steps: Turn off the computer.
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Remove the card reader board (6). Reverse this procedure to install the card reader board. Component replacement procedures...
Solid-state drive Description Spare part number 256-GB, M2.2280, SATA-3, supporting TLC 760615-027 128-GB, M2.2280, SATA-3 827560-015 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Description Spare part number Fan (includes cable) 856206-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
System board NOTE: The system board spare part kit includes the processor and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 855838-601 4.0-MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 4.0- GB of discrete video memory, fH+S, and the Windows 10 Professional operating system Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 855838-001...
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Description Spare part number Equipped with an Intel Core i3-6100U 2.30-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 855831-001 15-W), an Intel HD Graphics 520 or Intel HD Graphics 510 graphics subsystem with UMA memory, and a non-Windows operating system Equipped with an Intel Pentium 4405U 2.10-GHz processor (2133-MHz FSB, 2.0-MB L3 cache, dual core, 855832-001 15-W), an Intel HD Graphics 520 or Intel HD Graphics 510 graphics subsystem with UMA memory, and...
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Remove the two Phillips PM2.0×5.7 screws that secure the system board to the keyboard/top cover. Release the system board (1) by lifting the front edge and swinging it up and back until it rests upside down behind the computer. Disconnect the power connector cable (2) from the system board. Chapter 5 Removal and replacement procedures...
Remove the system board (3). Reverse this procedure to install the system board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 855840-001 For use only on computer models equipped with a graphics subsystem with UMA memory 855841-001...
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NOTE: Steps 1 and 2 apply to computer models equipped with a graphics subsystem with discrete memory. See steps 3 and 4 for heat sink removal instructions for computer models equipped with a graphics subsystem with UMA memory. Remove the six Phillips PM2.0×6.2 screws (1) that secure the heat sink to the system board. Remove the heat sink (2).
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Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed. Thermal material is used on the processor (1) and the heat sink section (2) that services it. Thermal material is also used on the graphics subsystem chip (3) and the heat sink section (4) that services it.
Reverse this procedure to install the heat sink. TouchPad cable Description Spare part number TouchPad cable (includes double-sided adhesive) 856203-001 Before removing the TouchPad cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Reverse this procedure to install the TouchPad cable. Speakers Description Spare part number Speakers (includes cables) 856220-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Remove the speakers (3). Reverse this procedure to install the speakers. Power connector cable Description Spare part number Power connector cable 808155-010 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Reverse this procedure to install the power connector cable. Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer.
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Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal. Remove the four Phillips PM2.5×5.7 screws that secure the display assembly to the keyboard/top cover.
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Slide the keyboard/top cover (2) forward and separate it from the display assembly. If it is necessary to replace the display bezel: Flex the inside edges of the top edge (1), left (2) and right edges, and bottom edge (3) of the display bezel until the bezel disengages from the display back cover.
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Remove the four Phillips PM2.0×2.9 screws that secure the display panel to the display back cover. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
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If it is necessary to replace the display panel cable: NOTE: The display panel cable includes the webcam/microphone module cable. Remove the display bezel. Remove the display panel. Disconnect the display panel cable (1) from the webcam/microphone module. Release the display panel cable from the routing clips (2) and channels built into the top, right, and bottom edges of the display back cover.
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If it is necessary to replace the webcam/microphone module: Remove the display bezel. Remove the display panel. Detach the webcam/microphone module (1) from the display back cover. The webcam/microphone module is secured to the display back cover with double-sided adhesive.) Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.
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Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part number 846006-003. If it is necessary to replace the display hinges: Remove the display bezel. Remove the display panel. Remove the two Phillips PM2.0×2.9 screws (1) that secure the display hinges to the display back cover.
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Remove the display hinges (3). The display hinges are available using spare part number 856207-001. If it is necessary to replace the antenna: NOTE: The antenna includes the auxiliary and main antenna cables and transceivers. Remove the display bezel. Remove the display panel. Detach the antenna transceivers (1) from the display back cover.
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Remove the antenna cables (3). The antenna are available using spare part number 856192-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
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Use the categories listed to find your product. – or – Click Find Now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
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Metric U.S. Operating 10% to 90% Non-operating 5% to 95% Maximum altitude (unpressurized) ‑15 m to 3,048 m ‑50 ft to 10,000 ft Operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft Non-operating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.
10 Power cord set requirements The wide-range input feature of the slate permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the slate meets the requirements for use in the country or region where the equipment is purchased.
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Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
24, 60 changing 72 drive light 11 hinge cap, spare part number 24 bottom components 12 DVD±RW DL SuperMulti Drive, spare HP PC Hardware Diagnostics (UEFI) bottom cover part number 25 using 64 removal 31 HP Recovery Manager...
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2, 3 numbers 15, 17 system 70 ports keys USB flash drive 71 HDMI 11 esc 7 using HP Recovery media 69 product description 2 fn 7 recovery media USB 2.0 10 Windows 7 creating 68 USB 3.0 10, 11...
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system restore point creating 69 system restore point, creating 68 TouchPad buttons 9 removal 35 spare part number 19, 35 TouchPad cable removal 50 spare part number 21, 35, 50 TouchPad components 9 TouchPad zone 9 USB 2.0 port 10 USB 3.0 port 10, 11 vents 12 video, product description 2...