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Internal Use Only Website http://biz.lgservice.com SoundPlate™ All-in-one Home Theater SERVICE MANUAL MODEL: LAB550H CAUTION BEFORE SERVICING THE UNIT, READ THE “SAFETY PRECAUTIONS” IN THIS MANUAL. P/NO : AFN76552486 JANUARY, 2015...
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CONTENTS SECTION 1 ..SUMMARY SECTION 2 ..ELECTRICAL SECTION 3 ..CABINET & MAIN CHASSIS SECTION 4 ..MT8553 F/E LOADER PART SECTION 5 ..REPLACEMENT PARTS LIST...
When servicing this product, under no circumstances should the original design be modified or altered without permission from LG Corporation. All components should be replaced only with types identical to those in the original circuit and their physical location, wiring and lead dress must conform to original layout upon completion of repairs.
SERVICING PRECAUTIONS CAUTION: Before servicing the BD-Plate covered by this ser- Electrostatically Sensitive (ES) Devices vice data and its supplements and addends, read and follow Some semiconductor (solid state) devices can be damaged the SAFETY PRECAUTIONS. easily by static electricity. Such components commonly are NOTE: if unforeseen circumstances create conflict between called Electrostatically Sensitive (ES) Devices.
INITIAL SYSTEM SETUP When you turn on the unit for the fi rst time, the initial setup wizard appears on the screen. Set the display language and network settings on the initial setup wizard. 1. Press (POWER). 5. Use /// to select the IP mode between The initial setup wizard appears on the screen.
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fi nish the initial setup settings. If there is any settings to be changed, use /// to select and press ENTER (). 10. Displays private sound mode guide. Press ENTER (). 11. Displays the guide to enjoy online contents using LG AV Remote. Press ENTER ().
HIDDEN KEY MODE 1. MPEG HIDDEN KEY AVAILABLE ENTRANCE HIDDEN MODE EXIT KEY DISPLAY RESULT STATUS 1+3+9+7 DISPLAY SYSTEM (NO DISC||OPEN)&& +1+3+9 SYSTEM FACTORY RESET(All of data have to be Pause || MP2 INFORMATION (Highlight on 16:9 Full) +ENTER INFORMATION Initialized as Factory Mode except SPDATA) or MP2 1.FACTORY RESET(All of data have to be...
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2. MICOM HIDDEN KEY AVAILABLE HIDDEN MODE ENTRANCE KEY EXIT KEY DISPLAY RESULT STATUS DVD FUNCTION Front Stop + RMC “D-LOCK” Door Lock and POWER ON Toggling Stop for 5s display for 3s STATUS DVD FUNCTION Front Stop + RMC “D-UNLOCK”...
FIRMWARE UPDATE GUIDE 1. COPY AN UPDATE FILE TO A MEDIA (USB OR CD-ROM) Update File Name: LG_HB_A100M63.ROM 1) An update fi le have to be copied onto the root of fi le system. 2) USB and CD-ROM are able to use fi rmware update. <...
NETWORK SOFTWARE UPDATE Network update notifi cation Software update From time to time, performance improvements and/ You can update the player using the latest software or additional features or services may be made to enhance the products operation and/or add new available to units that are connected to a broadband features.
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Note : The Software Update function may not work properly depending on your internet environment. In this case, you can obtain the latest software from the authorized LG Electronics Service Center then update your player. Refer to “Customer Support”. 1-11...
SPECIFICATIONS • GENERAL (LAB550H) Power requirements 120 V ~ 60 Hz Power consumption 33 W Networked standby mode : 0.5 W (If all network ports are activated.) Dimensions (W x H x D) (700 x 73 x 350) mm (27.6 x 2.9 x 13.8) inch Net Weight (Approx.)
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SECTION 2 ELECTRICAL CONTENTS DIGITAL DISPLAY & MEDIA TRAINING MASTER ..................2-2 1. DISTORTED PICTURE ........................... 2-2 2. NO PICTURE ............................2-7 3. PICTURE COLOR ..........................2-12 4. NOISE/AUDIO PROBLEMS ........................2-14 5. MISCELLANEOUS ..........................2-17 6. BLU-RAY PLAYER ..........................2-26 ONE POINT REPAIR GUIDE ..........................
DIGITAL DISPLAY & MEDIA TRAINING MASTER Objective: To provide clear and concise guidelines for customer service agents to handle calls on box goods calls. 1. DISTORTED PICTURE 1-1. Lines on Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect What cables is the BD to the TV and if connected properly.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-2. Ghost Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-3. Rolling Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-4. Shaky Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-5. Blurry Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 2. NO PICTURE 2-1. Black Screen The entire screen is black. In case of customer use composite cable please make sure selecting Does the BD on-screen available resolution in the menu of the BD player, composite video can just menu appear? support 480i/p.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-2. Blue Screen The entire screen is a solid blue color. In case of customer use composite cable please make sure selecting Does the BD on-screen available resolution in the menu of the BD player, composite video can just menu appear? support 480i/p.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-3. Snowy Screen A snowy picture is when black and white dots are all over the screen. In case of customer use composite cable please make sure selecting Does the BD on-screen available resolution in the menu of the BD player, composite video can just menu appear? support 480i/p.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-4. No Signal A “no signal” message appears on the screen of the display. In case of customer use composite cable please make sure selecting Does the BD on-screen available resolution in the menu of the BD player, composite video can just menu appear? support 480i/p.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-5. Invalid Format or Format Not Supported Make sure the customer’s simultaneously connecting analog component cable with HDMI cable. And then If Copy Protected Disc is playing back, Is the customer using a analog component output is no picture. Only when the analog output digital cable connection? is 480i, you can see the picture.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 3. PICTURE COLOR 3-1. No Color The video displays no color and only shows in black and white. Determine what cables the customer is using to connect the BD What cables is the customer to the TV and if connected properly.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 3-2. Poor Color The color is poor. Examples would be washed out colors, colors bleeding into one another, or a solid tint to a screen. Determine what cables the customer is using to connect the BD to What cables is the customer the TV and if connected properly.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 4. NOISE/AUDIO PROBLEMS 4-1. No Audio The customer is not able to get audio. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 4-2. Distorted Audio The audio sounds muffled, scratchy, or the audio skips. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 4-3. Humming/Clicking Noise The unit is making a humming noise or a clicking noise. BD’s make a slight hum when playing discs. Does the noise only A clicking noise or a noise interfering with audio may indicate a problem. happen when a disc Try multiple discs.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5. MISCELLANEOUS 5-1. No Power The unit will not turn on. Is the unit plugged in? Is the unit plugged in? Does the unit turn on See if the unit will turn on when the power button the unit is pressed. when the power button If the unit turns on, then troubleshoot the remote control using is pressed on the unit?
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-2. Disc Error The unit displays “disc error” when a disc is inserted into the BD player. Is the disc inserted into Make sure the disc has been inserted into the BD player properly. the BD player properly? The player can not read a disc inserted into the unit upside down.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-3. Unit Locks Up Unit does not respond to any commands. If the unit will turn on or off with the button on the unit, Does the unit respond to troubleshoot the remote control. Please refer to the buttons on the unit? Remote Control Not Working call flow.
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Please refer to the OM for instructions on how to program remote to TV. Customer wants to program a remote Does the customer want to other than Zenith or LG, the customer will need to contact program their remote? the manufacturer of the remote control. Codes do not work, remote is not compatible.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-6. Will Not Play Disc The unit will not play a disc when a disc is inserted into the player. Is the disc inserted into Make sure the disc has been inserted into the BD player properly. the BD player properly? The player can not read a disc inserted into the unit upside down.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-7. Disc Freezes or Skips The audio and video freeze and skip during play back of a BD or DVD disc. Is the disc inserted into Make sure the disc has been inserted into the BD player properly. the BD player properly? The player can not read a disc inserted into the unit upside down.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-8. Can Access Menu, but Not Play a Movie The disc menu is displayed but the disc will not play. Go into the system information screen of the BD player. To access this menu, bring up the main menu. Go to TV aspect, Check the system information highlight 16:9, press 1397139 and hit enter.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-10. Aspect Ratio The customer has bars on the top and bottom of the screen, the left and right of the screen, or both. A full screen movie played on a wide screen TV will have bars Is the movie on the left and right side of the TV.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-11. My Unit Won’t be up-converted The customer has a problem with getting the unit to change resolutions to 576p, 720p, 1080i, 1080p. Ask the customer to press stop to stop the disc from playing. Is the disc Ask the customer to press the resolution button to change the resolution.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 6. BLU-RAY PLAYER 6-1. Slow Loading Times for BD’s When a customer switches from one disc to another, Why does it take so long the lens have to be changed what causes the delay. to load my BD’s? BLU-RAY require different lasers to read the discs.
ONE POINT REPAIR GUIDE 1. NO POWER If your BD sound plate set doesn’t work by no power problem, repair the set according to the following guide. 1-1. Fuse & Bridge Diode 1-1-1. Solution Replace F900, BD900 on SMPS board. 1-1-2.
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ONE POINT REPAIR GUIDE If your BD sound plate set doesn’t work by no power problem, repair the set according to the following guide. 1-2. 24 V main power 1-2-1. Solution Replace Q901, D991 on SMPS board. 1-2-2. How to troubleshoot (Countermeasure) 1) Check Q901 and replace it with a new one.
ONE POINT REPAIR GUIDE 2. NO BOOTING When you turn on your set, it will blank / no message on front panel, and stand-by led no working. 2-1. IC152 (NO 3.3 VA) 2-1-1. Solution Replace IC152 on MAIN board. 2-1-2. How to troubleshoot (Countermeasure) 1) Please Check 3.3 VA of IC101.
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ONE POINT REPAIR GUIDE When you turn on your set, it will blank / no message or Welcome on front panel, and it will not boot-up. 2-2. IC153, IC155 (NO 1.2 V & 1.5 V) 2-2-1. Solution Replace IC153, IC155 on MAIN board. 2-2-2.
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ONE POINT REPAIR GUIDE When you turn on your set, it will display “WELCOME” on front panel, and it will not boot-up normally. 2-3. X501 2-3-1. Solution Replace X501 on MAIN board. 2-3-2. How to troubleshoot (Countermeasure) 1) Please check the soldering status of 27 MHz crystal (X501). 2) Please check the frequency of 27 MHz crystal (X501).
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ONE POINT REPAIR GUIDE When you turn on your set, it will display “WELCOME” on front panel, and it will not boot-up normally. 2-4. IC502 (NAND FLASH MEMORY) 2-4-1. Solution Replace IC502 on MAIN board. 2-4-2. How to troubleshoot (Countermeasure) 1) Please check physical status of IC502 on your eyes.
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ONE POINT REPAIR GUIDE When you turn on your set, it will display “WELCOME” on front panel, and it will not boot-up normally. 2-5. IC503 (DDR3 MEMORY) 2-5-1. Solution Replace IC503 on MAIN board. 2-5-2. How to troubleshoot (Countermeasure) 1) Please check 0.75 V of DDR3_VREF (R567). Please check 1.5 V of IC155.
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ONE POINT REPAIR GUIDE When you turn on your set, it will display “WELCOME” on front panel, and it will not boot-up normally. 2-6. IC501 (MPEG IC) 2-6-1. Solution Replace IC501 on MAIN board. 2-6-2. How to troubleshoot (Countermeasure) 1) Please Check 1.2 V of C528 on MAIN board. Please Check 3.3 V of C509 on MAIN board.
ONE POINT REPAIR GUIDE 3. WIRED NETWORK CONNECTION ERROR When you connect online service (like You-tube or Netflix2.1) through the wired LAN, the "no connection" message appears. 3-1. JK242 (ETHERNET JACK) 3-1-1. Solution Replace JK242 on MAIN board. 3-1-2. How to troubleshoot (Countermeasure) 1) Check you internet connection.
ONE POINT REPAIR GUIDE 4. WIRELESS NETWORK CONNECTION ERROR When you connect online service (like You-tube or Netflix2.1) through the Wi-Fi, the "no connection" message appears. 4-1. Wi-Fi MODULE 4-1-1. Solution Replace Wi-Fi module on MD base. 4-1-2. How to troubleshoot (Countermeasure) 1) Check you internet connection.
ONE POINT REPAIR GUIDE 5. BAD HDMI VIDEO / AUDIO OUTPUT When unit is connected to HDMI TV using HDMI cable, picture shows bad color, no output or mixed color on the screen. But component output is OK. 5-1. CN803 (HDMI JACK) 5-1-1.
ONE POINT REPAIR GUIDE 6. NO AUDIO FROM SPEAKER When unit is connected to speaker, no audio from speaker. 6-1. IC703 (AMP IC), IC701 (DAC IC) 6-1-1. Solution Replace IC703 (AMP IC), IC701 (DAC IC). 6-1-2. How to troubleshoot (Countermeasure) 1) Check IC703 pin soldering.
ONE POINT REPAIR GUIDE 7. NO USB When unit is connected to USB, no audio and video from SET. 7-1. IC501 (MT8553) 7-1-1. Solution Replace IC501 (MT8553). 7-1-2. How to troubleshoot (Countermeasure) 1) Check JK241 pin soldering. 2) If there is short soldering on JK241 , re-soldering JK241. 3) If problem still occurs, check 5V (JK241 pin1).
ONE POINT REPAIR GUIDE 8. BT CONNECTION ERROR When you connect Wireless connection(like mobile phone, multi-room SPK, etc) through the BT, the “BT ERROR“ message appears. 8-1. BT module 8-1-1. Solution Replace BT module on MD base. 8-1-2. How to troubleshoot (Countermeasure) 1) Check your BT device.
ELECTRICAL TROUBLESHOOTING GUIDE 1. POWER SUPPLY ON SMPS BOARD No 22.2 VA Replace F900 (same fuse). Is the F900 normal? Replace TH900. Is TH900 normal? Is BD900 normal? Replace BD900. Is the VCC Is D921 normal? (12 V) supplied to IC901 pin4? Check or replace D921.
ELECTRICAL TROUBLESHOOTING GUIDE 2. POWER SUPPLY ON MAIN BOARD No 3.3 V, 3.3V_MTK Is the Check 3.3 VA. VCC supplied to IC157 pin1? Is there Check IC101 pin24 (P_CTRL1). signal at IC157 pin3? Check IC157 and replace. No Analog_3.3V Is the Check 5 VA.
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ELECTRICAL TROUBLESHOOTING GUIDE No 3.3V_HDMI Is the Check 3.3 VA. VCC supplied to IC802 pin1? Is there Check IC101 pin25 (P_CTRL2). signal at IC802 pin3? Check IC802 and replace. No 1V_HDMI Is the Check 3.3V_HDMI. VCC supplied to IC803 pin1? Check IC803 and replace.
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ELECTRICAL TROUBLESHOOTING GUIDE No M_9.5VA (9.5 VA) Is the Check 12 VA. VCC supplied to IC302 pin3? Check IC302 and replace. No 5 VA Is the Check 12 VA. VCC supplied to IC151 pin3? Check IC151 and replace. No 5 V, 5V_LOADER Is the Check 5 VA.
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ELECTRICAL TROUBLESHOOTING GUIDE No 5V_USB Is the Check 5 VA. VCC supplied to IC158 pin1? Is there Check IC101 pin24 (P_CTRL1). signal at IC158 pin3? Check IC158 and replace. No 1.2 V, 1.2V_MTK Is the Check 12 VA. VCC supplied to IC153 pin3? Is there Check IC101 pin24 (P_CTRL1).
ELECTRICAL TROUBLESHOOTING GUIDE 3. SYSTEM PART Power On Stand-by LED Check SMPS board. PVDD OK? Check IC152. 3.3 VA OK? Main Board Replace IC101 Micom. 3.3 VA OK? Check CN1F1 pin3. Front Board 2-46...
ELECTRICAL TROUBLESHOOTING GUIDE 4. NO HDMI OUTPUT No HDMI audio / video output CN803 Check 5 VA IC151. 5 V OK? IC101 Check IC101. HDMI_SCL/SDA, EDID_SW, CEC_RX/TX, HDMI_RST OK? CN803 pin19 HP_DET Check hot plug detect signal from TV. about 3.3 V OK? Check IC501 MT8553 VCC Is there signal on CN803 pin1, 3, 4, 6, 7, 9, 10, 12?
WIRING DIAGRAM Optional part Bottom view BtoB 26pin MAIN_PCB SMPS_PCB Wireless FR4-EPOXY 4 layer FR1-PANEL 1 layer Module Harness 8pin Harness 8pin Harness 5pin 12pin WIFI Module Module SLOT MD FRONT R FRONT R FRONT L FRONT L CN1K1 Harness KEY_PCB 14pin FR4-EPOXY 2 layer...
BE MODIFIED OR ALTERED WITH OUT PERMISSION WAY, IMPLEMENTATION OF THE LATEST SAFETY during Play mode. FROM THE LG CORPORATION. ALL COMPONENTS AND PERFORMANCE IMPROVEMENT CHANGES SHOULD BE REPLACED ONLY WITH TYPES INTO THE SET IS NOT DELAYED UNTIL THE NEW IDENTICAL TO THOSE IN THE ORIGINAL CIRCUIT.
PRINTED CIRCUIT BOARD DIAGRAMS 1. SMPS P. C. BOARD (TOP VIEW) (BOTTOM VIEW) NOTE) Warning Parts that are critical with respect to risk of fire or electrical shock. 2-81 2-82...
DISASSEMBLY INSTRUCTIONS Before you begin, position the main set upside down. 1) Remove the 9 screws securing the Bottom Chassis. 2) Remove the Bottom Chassis. Bottom Chassis Fig. 1 1) Remove the 2 screws securing the Chassis Main Assembly. Fig. 2...
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1) Disconnect the Harness/FFC cables from the MAIN PCB. MD MD FRONT Wi-Fi Fig. 3 1) Remove the 12 screws securing the Rear Panel. 2) Remove the Rear Panel. Rear Panel Fig. 4...
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1) Remove the Chassis Main Assembly. Chassis Main Assembly Chassis Main Assembly Fig. 5...
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1) Disconnect the Harness cable from the MAIN PCB. 2) Remove the 5 screws securing the SMPS PCB. 3) Remove the SMPS PCB. MAIN SMPS Fig. 6 1) Remove the 5 screws securing the MAIN PCB. 2) Remove the MAIN PCB. MAIN Fig.
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1) Remove the 4 screws securing the MD Base (bracket). 2) Disconnect the Harness cable from the FRONT PCB. 3) Remove the MD Base Assembly. Fig. 8 1) Remove the 4 screws securing the MD Base (bracket). 2) Remove the MD Assembly. 3) Disconnect the FFC cable from the Bluetooth Module.
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1) Remove the 2 screws securing the KEY PCB. 2) Remove the KEY PCB. Fig. 10...
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SECTION 4 MT8553 F/E LOADER PART CONTENTS LD CHECK GUIDE ............................4-2 1. PURPOSE ..............................4-2 2. LD CHECK PROCEDURE ........................4-2 HOW TO USE THE SA RESET FUNCTION ..................4-3 1. PURPOSE ..............................4-3 2. REQUIRED SA RESET..........................4-3 3.
LD CHECK GUIDE 1. PURPOSE If LD (Laser Diode) have problem, disc reading problem can happen. So it is needed to check LD status. 2. LD CHECK PROCEDURE 1) Power on the set (then, mode is in home menu). 4 ) Check result is shown automatically. If you will see “PASS”, BD/DVD/CD LD status is OK.
HOW TO USE THE SA RESET FUNCTION 1. PURPOSE In order to insert the new SA adjustment values, it needs clearing SA initial values of the flash memory. 2. REQUIRED SA RESET - After changing traverse. - After changing main board assembly. - After changing main board flash IC.
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4) Insert BD-ROM SL disc. (Tray is opened automatically.) 5) If the disc is inserted, you will see “Wait...”. 6 ) If SA Adjustment is fi nished, you will see “PASS” and tray is opened automatically. 7) Press stop key twice to escape this special mode. Reference:...
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION 1. IC501 (MT8553) PIN DESCRIPTION 1-1. Pin Function PIN NO. SYMBOL TYPE DESCRIPTION SERVO AUX1 Analog I/O Auxiliary Input. Alternateive Function : Signal Monitoring AVDD12 Analog Power(1.2V) Power Pin AVDD33_1 Analog Power(3.3V) Power Pin AVDD33_3 Analog Power(3.3V)
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PIN NO. SYMBOL TYPE DESCRIPTION PC RS232 serial receive data. The pin is spike-free at power-on stage. Alternate function : 3.3V LVTTL I/O, 1. High speed serial output port. (CLOCK) 5V-tolerance, 2. Internal monitored signal output FEGIO10 2, 4, 6, 8 mA PDR, 3.
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PIN NO. SYMBOL TYPE DESCRIPTION Analog Input Input of Main Beam Signal (D) Analog Input Input of Sub-Beam Signal (E) Analog Input Input of Sub-Beam Signal (F) Analog Input Input of Sub-Beam Signal (G) Analog Input Input of Sub-Beam Signal (H) Multiplexer Output 1 for Signal Monitoring.