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HISTORY INFORMATION FOR THE FOLLOWING MANUAL: SERVICE MANUAL (COMMON) GN3UN CHASSIS Segment: KM, KMW Version Date Subject KML, KMLW 02/2017 Issue. KL, KLW. 02/2017 1. Add Segments KML, KMLW , KL , KLW . 2. Add Block and Connector Diagram for all segments 3.
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SERVICE MANUAL (COMMON) GN3UN CHASSIS Segment: KM LCD TV...
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MODEL LIST THIS SERVICE MANUAL CONTAINS COMMON INFORMATION FOR BELOW REGIONS AND MODELS: REGION ASIA AMERICA EUROPE CHINA SEGMENT MODEL KDL-32W6*E KDL-40W6*E KDL-49W6*E KDL-32WE6* KDL-40WE6* KDL-49WE6* KLV-32W6*E KLV-40W6*E KLV-49W6*E KMLW KLV-32R4*E KLV-40R4*E...
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TABLE OF CONTENTS Section Title Page 1. SAFETY NOTES 2. SELF DIAGNOSTIC FUNCTION 3. TROUBLE SHOOTING 4. SERVICE ADJUSTMENTS 5. DIAGRAMS Please refer to GN3UN Service Procedure for Panel , Board and Software Change / Upgrade Manual , part number 9-888-724-0x in TISS . Please refer Service Manual –...
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Replace these 8) Use care when handling the wires or connectors of the inverter circuit. components with Sony parts whose part numbers appear as shown in this manual or in supplements published by Sony. Circuit adjustments that are Damaging the wires may cause a short circuit.
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1-3. Caution About the Lithium Battery 1-5.Leakage Test 1) Danger of explosion if battery is incorrectly replaced. Replace only with (To protect electric shock when customer touch the terminal.) the same or equivalent type. Leakage current can be measured by V: Voltmeter or oscilloscope (r.m.s. or 2) Outer case broken battery should not contact to water.
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1-6. How to Find a Good Earth Ground 1) A cold-water pipe is a guaranteed earth ground; the cover-plate retaining screw on most AC outlet boxes is also at earth ground. 2) If the retaining screw is to be used as your earth ground, verify that it is at ground by measuring the resistance between it and a cold-water pipe with an ohmmeter.
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1-9. Solder-less tuner replacement procedure ① The insertion & extraction angle of the module is permitted to Tuner Module treatment way For removing Tuner Module, After un screwed, Automatically the Module specified degree for connector will float to correct degree. θ≒20°...
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SECTION 2 SELF DIAGNOSTIC FUNCTION LED Colour Status Remarks Power Off *1 power switch off (by Side ( AC Off and *1) Key) Power On White Standby ( by remote control off and Side Key off) White Picture Off LED Indicator Amber Set "Sleep Timer"...
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The Number of Standby LED Error Detection Error Location (RED blinking) Main Power Error AC Adaptor Audio Error Main Board or Sub Board (LK) Panel Power Error Main Board Panel I2C Comm Error Main Board or Source Board Backlight Error Main Board or Sub Board (LK) Tuner Demod Error, BE_I2C Error and PMIC_I2C do not go to Safety Shutdown...
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Triage Chart Before you make the service call… 1. Confirm the symptom from the customer. 2. Select that symptom from the chart. 3. Bring all the boards and cables listed for that symptom. 4. Follow the troubleshooting charts in the technical guides to isolate the board. 5.
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SECTION 3 Trouble Shooting Flow 3a Trouble Shooting Flow 2x blinking – Main Power Error Section Problem/Issue Title 2x blinking – 3a.1 2x blinking – Main Power Error Main Power Error...
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3a.1. 2x Blinking – Main Power Error LK Board Adaptor LK-Board Take out adaptor Check DC voltage at 2 times and check the output voltage. Change Q6020/ *Q6022 Blinking 18V – 22.5V? Adaptor 18V – 22.5V? (Refer Figure 1) *Typical: 19.5V *Typical: 19.5V Ensure that +ve probe is...
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3a.1 : 2x Blinking – Main Power Error LK Board (Checking point) Board Name Board PWB (A side) Detail (Q6020) Q6020 19.5 (Q6020 & Q6022) Q6020 & 19.5 Q6022...
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3b.1 : 3x Blinking – Audio Error Important Note : TV must be power OFF condition before plug or unplug any of the FFC/FPC /wire / cable START from the board. -> This is to prevent LK Board possibility circuit damage happen. 3x blinking FFC not insert correctly Check FFC correct insert?
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3b.1 : 3x Blinking – Audio Error LK Board Important Note : TV must be power OFF condition before (#Audio IC (IC4001/IC4101) problem) plug or unplug any of the FFC/FPC/wire /cable from the board. -> This is to prevent possibility circuit damage happen. START #Audio IC (IC4001/IC4101) problem Remember enable back Error Detection if...
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3b.1 : 3x Blinking – Audio Error Important Note : LK1/2 Board (FFC insertion) TV must be power OFF condition before Same apply to B-board FFC connector side plug or unplug any of the FFC/FPC/wire /cable from the board. -> This is to prevent possibility circuit damage happen.
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3b.1 : 3x Blinking – Audio Error BLM Board (Checking Point) Board BLM (KM, KMW, KML, KMLW, KL, KLW) Details (A side) Checking Audio Error pin not short to GND CN9601 Details Audio Error pin Main IC (IC5000)
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3b.1 : 3x Blinking – Audio Error LK1/2 Board (Checking Point) Board PWB Details (A side) Purpose : Checking Audio Error pin not short to GND Checking fuse condition Change Audio IC Audio Error pin if need Zener Diode Audio IC each pin checking, please refer to “Audio No Sound”...
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3c Trouble Shooting Flow 4x blinking – Panel Power Error Section Problem/Issue Title 4x blinking – 3c.1 4x blinking – Panel Power Error Panel Power Error...
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3c.1 : 4x Blinking – Panel Power Error BLM Board TV was in B-Board/Main standby Start IC problem *Check LK board FFC TV turn on Replace TV turn on Or LVDS FFC Normally? Main IC / B- Normally? Board RC ON Replace LK board Check PANEL_PWR...
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BLM layout PANEL_PWR +12V_PANEL line Q6001 Only present in EU regions...
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3f Troubleshooting manual summary – No Picture Section Problem/Issue Title 3f.1 Screen Blank, No Backlight 3f.2 Screen Blank, Backlight visible 3f.3 Assemble and Disassemble Tuner Module 3f.3.1 TUNER (for Analogue , Digital and Satellite) 3f.3.2 For Analogue Tuning Failed ( All destination) For Digital Tuning 1 : Only for TW , AM-ATSC(MX/UC) , LA-ISDB(BR/AR) , PH_ISDB-T 3f.3.3 , AEP(STD)
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3f.1 Screen Blank, No Backlight 3f.1 Screen Blank, No Backlight - General Checking Screen Blank, No backlight Change R9019/*R9021 & *R9365 Check R9019/*R9021 & *R9365 R9019/*R9021 & *R9365 broken AC ON screen blank, No backlight? R >9Ω and <11Ω? Check REG9V (AC ON) Change IC9000 &...
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3f.1 Screen Blank, No Backlight 3f.1 Screen Blank, No Backlight – Checking Point R9019 REG9V R9021/ R9036 REG9V...
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3f.2 Screen Blank, Backlight Visible 3f.2 Screen Blank, Backlight visible - General Checking LVDS FFC B-Board/Main IC problem problem/Connecto Start r problem AC off and reinsert Replace TV turn on LVDS FFC Properly TV boot up normally? Main IC / B- Normally? Board Replace new...
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3f.3 Assemble and Disassemble Tuner Module Service manual (Assemble and Dissemble Tuner Module) ① The insertion & extraction angle of the module is permitted to For removing Tuner Module, After un screwed, Automatically the Module specified degree for connector will float to correct degree. So please extract it with keeping this degree.
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3f.3.1 No Picture Tuner (Analog, Digital, Satellite) RF input no picture / noisy picture Check fuse F1000 continuity. Part broken? Check RF source cable Change RF cable and antenna and antenna, OK? Change part Please refer DDCON 12V LNB For 1.8V Please refer DDCON F1000 Voltage troubleshooting (2a) Check Tuner power line:...
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3f.3.1 No Picture Tuner (Analog, Digital, Satellite) 3f.3.1 No Picture Tuner (Analog, Digital, Satellite) – Checking Point Board Name Board PWB (B side) Detail BLM board BLM board (A side) (A side) F1000 CL1002 (3.3V) (1.8V) CL1001 (1.8V) CL1002 (12V) CL1007 CL1001 (3.3V)
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3f.3.2 For Analog Tuning Failed (All Destination) 3f.3.1 No Picture Tuner (Analog, Digital, Satellite) – General Checking Notes: - Parts for IFOUTN1 line: FB1000,C1011,C1027, R1055, R1057 For LA-ISDB(BR/AR), - Parts for IFOUTP1 line: FB1001,C1012,C1028, R1056 Analog Tuning PH_ISDB-T & - Parts for IFAGC1 line: C1029, R1058 LA-T2(COL) - Parts for M_SCL line:...
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3f.3.2 For Analog Tuning Failed (All Destination) 3f.3.1 No Picture Tuner (Analog, Digital, Satellite) – Checking Point Board Name Board PWB (A side) Detail BLM board (A side) R1056 C1027 (IFOUTN1) FB1000 C1011 R1057 C1027 R1055 R1057 R1055 C1028 (IFOUTP1) FB1001 R1083 C1012...
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3f.3.2 For Analog Tuning Failed (All Destination) 3f.3.1 No Picture Tuner (Analog, Digital, Satellite) – Checking Point Board Name Board PWB (A side) Detail BLM board R1058 (A side) (IFAGC1) C1029 R1058 C1029...
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3f.3.3 For Digital Tuning 1 3f.3.3 For Digital Tuning 1 only – Only for AM-ATSC(MX/UC) , TW-DVB , AEP(STD) .– General Checking Digital Tuning 1 Check part mounting condition for Channel can be lock? digital control line “M_SCL,M_SDA” Sound is normal? No sound If UEC = 0 Change B-board...
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3f.3.3 For Digital Tuning 1 3f.3.3 For Digital Tuning 1 only – Only for AM-ATSC(MX/UC) , TW-DVB , AEP(STD) .– Checking Point Board Name Board PWB (A side) Detail BLM board (A side) R1056 C1027 (IFOUTN1) FB1000 C1011 R1057 C1027 R1055 R1057 R1055...
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3f.3.3 For Digital Tuning 1 3f.3.3 For Digital Tuning 1 only – Only for AM-ATSC(MX/UC) , TW-DVB , AEP(STD) .– Checking Point Board Name Board PWB (A side) Detail BLM board (A side) (IFAGC1) R1058 C1029 R1058 C1029...
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3f.3.3 For Digital Tuning 1 3f.3.3 For Digital Tuning 1 only – Only for AM-ATSC(MX/UC) , TW-DVB , AEP(STD) .– Checking Point Board Name Board PWB (A side) Detail BLM board (A side) (M-SCL) R1097 R1096 R5033 R1097 R5033 (M-SDA) R5030 R1096 R5030...
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3f.3.4 For Digital Tuning 2 3f.3.4 For Digital Tuning 2 only –AEP-T2S2, EU-T2, PA-T2, CH and HK , LA-T2(COL) , LA-ISDB, PH-ISDB – General Checking Digital Tuning 2 For AEP-T2S2 For LA-T2(COL),LA-ISDB & PH-ISDB For EU-T2, PA-T2, Confirm ANT or Cable connection Confirm ANT or Satellite connection CH and HK Check part mounting...
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3f.3.4 For Digital Tuning 2 3f.3.4 For Digital Tuning 2 only –AEP-T2S2, EU-T2, PA-T2, CH, LA-T2(COL) , LA-ISDB, PH-ISDB – Checking Point Board Name Board PWB (A side) Detail BLM board (A side) (M-SCL) R1096 R1097 R5033 R1097 (M-SDA) R5033 R5030 R1096 R5030...
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3f.3.4 For Digital Tuning 2 3f.3.4 For Digital Tuning 2 only –AEP-T2S2, EU-T2, PA-T2, CH, LA-T2(COL) , LA-ISDB, PH-ISDB – Checking Point Board Name Board PWB (A side) Detail BLM board (A side) (DEMOD_TSCLK) R1072 (DEMOD_TSDATA0) R1071 R1072 R1071...
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3f.4.1 USB Port 1 3f.4.1 USB Port 1– No Detection / Cannot Play / No picture / No Sound – Checking Point Remarks: TV turn ON condition: *1 Confirm USB Auto Start at Set-up START Menu. Do a Factory Setting *2 Confirm with OSD on bottom panel, if playback not support.
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3f.4.2 USB Port 2 3f.4.2 USB Port 2– No Detection / Cannot Play / No picture / No Sound – General Checking Remarks: TV turn ON condition: *1 Confirm USB Auto Start at Set-up START Menu. Do a Factory Setting *2 Confirm with OSD on bottom panel, if playback not support.
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3f.4.3 USB Port 1 or 2 3f.4.2 USB Port 2 – No Detection / Cannot Play / No picture / No Sound – Checking Point USB (B-board Checking) – Checking 5V Points [USB Port 1 or 2] Board Board PWB (A side) Detail Name C7017...
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3f.5 Ethernet 3f.5 Ethernet – No Connect – General Checking TV turn ON condition: START Check if TV has good cable connection Set-up Network setup Failed Check if any abnormal Check if the Ethernet or broken point on Connector (J7000) and parts NG cable is good Ethernet Connector and parts Change B Board...
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3f.5 Ethernet 3f.5 Ethernet – No Connect – Checking Point USB (B-board Checking) – Checking 5V Points [USB Port 1 or 2] Board Board PWB (A side) Detail Name Check have parts broken or knock off? J7000 L7000 RB7015 T7000 T7001 C7003 RB7000...
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Remarks: 3f.6 CI Slot *1 Important: Please use a known Good CICAM for testing 3f.6 CI Slot – Cannot Play / No picture / No Sound – General Checking *2 Both CI Detection at Pin 36/67 should be 3.3V before TV turn ON condition: CICAM insert and 0v when CICAM inserted.
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3f.6 CI Slot 3f.6 CI Slot – Cannot Play / No picture / No Sound – Checking Point CI Slot (B-board Checking) – Checking 5V Points [1/3] Board Board PWB (A side) Detail Name CI 5V at PIN 17/18/51/52...
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3f.6 CI Slot 3f.6 CI Slot – Cannot Play / No picture / No Sound – Checking Point CI Slot (B-board Checking) – Checking CI Detection Pin Points [2/3] Board Board PWB (A side) Detail Name Card Detect 1 – PIN 36 Card Detect 2 –...
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3f.6 CI Slot 3f.6 CI Slot – Cannot Play / No picture / No Sound – Checking Point CI Slot (B-board Checking) – Checking Resistor Part Mounting Points [3/3] Board Board PWB (A side) Detail Name Ref. No. Location Ref. No. Location RB7003 RB7012...
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3f.7.1 HDMI Checking condition: - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. 3f.7.1 HDMI – No picture – General Checking - TV HDMI input connected to HDMI source (Player etc.) - TV Input Selection: HDMI HDMI No Picture Go to [OK] Picture recovered...
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3f.7.1 HDMI Checking condition: 3f.7.1 HDMI – No picture – General Checking (Continue..) - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. Continue.. - TV HDMI input connected to HDMI source (Player etc.) - TV Input Selection: HDMI Check impedance of series [NG] Impedance ≠...
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3f.7.2 HDCP Failure Analysis Checking condition: 3f.7.2 HDCP Failure Analysis – General Checking - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. - TV HDMI input connected to HDMI source (Player etc.) HDCP - TV Input Selection: HDMI Failure Analysis Verify the HDMI Source [OK] Compatible HDCP 1.4...
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3f.7.3 +5V Power Failure Analysis Checking condition: 3f.7.3+5V Power Failure Analysis – General Checking - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. - TV HDMI input connected to HDMI source (Player etc.) +5V Power - TV Input Selection: HDMI Failure Analysis Check impedance of...
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3f.7.4 HPD Failure Analysis Checking condition: 3f.7.4 HPD Failure Analysis – General Checking - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. - TV HDMI input connected to HDMI source (Player etc.) - TV Input Selection: HDMI Failure Analysis [OK] Any of the part as below Check HPD GPIO Line...
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3f.7.5 I2C Failure Analysis Checking condition: 3f.7.5 I2C Failure Analysis – General Checking - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. - TV HDMI input connected to HDMI source (Player etc.) - TV Input Selection: HDMI Failure Analysis Check I2C GPIO Line Check impedance of...
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3f.7.6 TMDS Failure Analysis Checking condition: 3f.7.6 TMDS Failure Analysis – General Checking - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. - TV HDMI input connected to HDMI source (Player etc.) TMDS - TV Input Selection: HDMI Failure Analysis Check I2C GPIO Line impedance [OK] Impedance...
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3f.7.7 HDMI Bravia Sync (CEC) Not function Checking condition: 3f.7.7 HDMI Bravia Sync (CEC) Not function – General Checking - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. - TV HDMI input connected to HDMI source (Player etc.) Bravia Sync (CEC) - TV Input Selection: HDMI Not Function...
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3f.9 Video Analog Signal Path 3f.9.1 Video Analog Signal Path – No Picture – General Checking - WW Destination (BLM_Others) Video No Picture Check if input on OSD Check R3021 voltage. J3002 Connectivity is GREY OUT? Is it 3.3V? Problem. (not selectable) Check all parts Check waveform...
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3f.9 Video Analog Signal Path 3f.9.1 Video Analog Signal Path – No Picture – Checking Point - WW Destination (BLM_Others) Board Name Board PWB (A side) Details BLM_Others C3007 J3002 Detail R3021 C3007 R3018 R3018 R3021 J3002 BLM_Others VD3001 R3005 R3005 Detail C3001...
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3f.9 Video Analog Signal Path 3f.9.2 Video Analog Signal Path – No Picture – General Checking - No Picture WW Destination (BLM_UC Only) No Picture or KM Unique Abnormal Picture Reinsert Mini Plug Video Adaptor Mini Plug Video until hear Adaptor “click”...
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3f.9 Video Analog Signal Path 3f.9.2 Video Analog Signal Path – No Picture – Checking Point - No Picture WW Destination (BLM_UC Only) Board Name Board PWB (A side) Detail BLM_UC Only C3009 C3010 C3004 J3000 C3006 C3006 Details C3004 C3009 C3007 C3010...
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3f.9 Video Analog Signal Path 3f.9.3 Video Analog Signal Path – No Picture – General Checking - WW Destination (AEP/UK Only) No Picture AEP/UK SCART CVBS SCART RGB No Picture No Picture [LOW : 0V] [LOW : 0V] Check RGB_SWITCH Check RGB_SWITCH **Detailed check all parts *Check CN3100...
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3f.9 Video Analog Signal Path 3f.9.3 Video Analog Signal Path – No Picture – Checking Point - No Picture WW Destination (AEP/UK Only) Board Name Board PWB (A side) Detail BLM_AEP/UK R3123 C3107 C3102 C3109 Only CN3100 R3112 R3123 C3106 Details R3112 C3102...
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2g Troubleshooting manual summary – No Power Section Problem/Issue Title 3g.1.1 H-board troubleshooting flow 3g.1.2 Switch unit troubleshooting flow No Power 3g.2.1 DC-DC Converter Basic Block Diagram 3g.3.0 Overall DCDC check Symptom: 1. No Error Blinking 3g.3.2 IC6000 PMIC Checking Procedure 2.
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3g.1.1 H Board Troubleshooting Flow 3g.1.1 H Board Troubleshooting Flow (For KM/KL all models) - General Checking Condition: TV is plugged to AC power supply, TV cannot be controlled and AC power supply is turned ON. by remote commander Place remote commander (RC) Change Mechanical part Check White LED near to window and press RC key.
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3g.1.1 H Board Troubleshooting Flow 3g.1.1 H Board Troubleshooting Flow – Checking Point Board Board picture name Pin1(STBY 5V) of Hboard connector R5047 B board...
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3g.1.1 H Board Troubleshooting Flow 3g.1.1 H Board Troubleshooting Flow – Checking Point Board name Board picture Pin1 STBY 5V Pin1 HKD-E R5047 B board...
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3g.1.2 Switch Unit Troubleshooting Flow 3g.1.2 Switch Unit Troubleshooting Flow - General Checking *VOLTAGE LEVEL FOR EACH PRESSED BUTTON (for KM and KL (all model ) switch unit ) Switch Unit NOT FUNCTIONING Voltage Voltage range (average) 0.000 0.00 – 0.2 Check if Wire Harness 1.05 1.00 –...
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3g.1.2 Switch Unit Troubleshooting Flow 3g.1.2 Switch Unit Troubleshooting Flow – Checking Point KM Connecting PIN PIN 1 PIN 3 KM CONNECTOR PIN 1 PIN 3 KL Connecting PIN KL CONNECTOR...
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3g.3.2 IC6001 – 5V DDC Checking Procedure 3g.3.2 IC6001Checking Procedure START Check continuity test at fuse terminals. Change F6001 F6001 Check input F6001 voltage Check LK-Board Is voltage >19.0V? Check EN signal R6040 voltage MTK damaged Is voltage >2.5V? Check Vcc Change IC6001 C6029 voltage...
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3g.3.3 IC6002 – 12V DDC Checking Procedure 3g.3.3 IC6002 Checking Procedure START Check continuity test at fuse terminals. Change F6000 F6000 Shorted? Check input F6000 voltage LK Board Is voltage >19.0V? Check EN signal Check EN signal R6051 voltage R6051 mounted? R6052 voltage...
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3g.3.4 IC6004 – 3.3V DDC Checking Procedure 3g.3.4 IC6004 Checking Procedure START Check continuity test at fuse terminals. Change F6002 F6002 Shorted? Check input F6002 voltage Check LK-Board Is voltage > 19.0V? Check EN signal R6100 voltage Change IC6004 Is voltage > 2.5V? Other Causes...
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2h Troubleshooting manual summary – No Sound Problem Section Title /Issue 3h.1 Audio D.Amp IC Normal Operation Condition 3h.2 Troubleshooting Detail Audio Problem 3h.2.1 Main Speaker No Sound 3h.2.2 Assist Speaker No Sound (with woofer model) 3h.2.3 Headphone (HP) Out No Sound 3h.2.4 Analog Audio Input No Sound 3h.2.5...
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3h.1 Audio D Amp IC Normal Operation Condition 3h.1 Audio D Amp IC Normal Operation Condition IC4001 IC4101 Common IC4001 IC4101 Common Label Name Label Name Voltage Voltage Frequency Voltage Voltage Frequency ADDR 3.3V VCCP2 19.5V BCLK 3.3Vpp 3.3Vpp 3.07MHz GNDP2 LRCLK 3.3Vpp...
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3h.1 Audio D Amp IC Normal Operation Condition 3h.1 Audio D Amp IC Normal Operation Condition board F4001 IC4001 board 19.5 5, 8, 9,...
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3h.1 Audio D Amp IC Normal Operation Condition 3h.1 Audio D Amp IC Normal Operation Condition LK board board 5, 8, 9, 11 IC4101 Zoom board F4101 19.5V...
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3h.2 Troubleshooting Detail Audio Problem 3h.2 Troubleshooting detail audio problem Main Speaker Refer Audio Problem No Sound? “Main Speaker No Sound” Assist Speaker (with woofer model) Refer No Sound? “Assist Speaker No Sound” Headphone (HP) Out Refer No Sound? “HP Out No Sound” Video/Component (Non-EU model) Refer No Sound?
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3h.2 Troubleshooting Detail Audio Problem 3h.2.1 Main Speaker No Sound START No Sound Sound Do a Factory Setting & set to desire channel with sound No Sound No connectivity Check Speaker Harness Sound Change Speaker speaker harness Harness Connectivity No Sound No Sound Speaker Impedance...
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3h.2 Troubleshooting Detail Audio Problem 3h.2.1 Main Speaker No Sound board IC5000 IC5000 SDATA0 BCLK LRCL SDATA1...
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3h.2 Troubleshooting Detail Audio Problem 3h.2.2 Assist Speaker No Sound (with woofer model) START No Sound Sound Do a Factory Setting & set to desire channel with sound No Sound No connectivity Check Speaker Harness Sound Change Speaker speaker harness Harness Connectivity No Sound...
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3h.2 Troubleshooting Detail Audio Problem 3h.2.3 Headphone (HP) Out No Sound START No Sound Sound Do a Factory Setting & set to desire channel with sound No Sound Check AV Setup, Sound Headphone is selected No Sound Sound Use another Headphone Headphone problem No Sound, Headphone OK No Sound, Headphone OK,...
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3h.2 Troubleshooting Detail Audio Problem 3h.2.3 Headphone (HP) Out No Sound board IC3500 IC5000 Pin5 J3003 Pin1...
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3h.2 Troubleshooting Detail Audio Problem 3h.2.4 Analog Audio Input No Sound (Non-EU model) START No Sound Do a Factory Setting & Sound set to desire channel with sound No Sound Check correct Sound Source mode is selected No Sound Sound RCA cable Use another RCA cable problem...
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3h.2 Troubleshooting Detail Audio Problem 3h.2.5 Analog RF No Sound START No Sound Do a Factory Setting & Sound complete the RF tuning No Sound Sound RF cable, OK? Change RF cable No Sound Sound RF source, OK? Change RF source/channel No Sound Raster sound, OK? Refer “Main Speaker No Sound”...
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3h.2 Troubleshooting Detail Audio Problem 3h.2.6 HDMI Audio No Sound START No Sound Do a Factory Setting & Sound set to desire HDMI source with sound No Sound Sound HDMI cable, OK? Change HDMI cable No Sound Sound Change HDMI HDMI source, OK? source/channel No Sound...
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3h.2 Troubleshooting Detail Audio Problem Checking condition: 3h.2.6.1 HDMI ARC Failure - TV ON & HDMI Source ON except if the flow mentioned is AC OFF. HDMI ARC - TV HDMI input connected to HDMI source (Player etc.) Failure - TV Input Selection: HDMI [NG] Source Not Support ARC / [OK] ARC functioning ARC Source not function Normally...
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3h.2 Troubleshooting Detail Audio Problem 3h.2.6.1 HDMI ARC Failure HDMI 2 (CN4000) HDMI 1 (CN4001) R4018 Ref No Part No Description R4018 1-218-944-81 RES, CHIP 180 (1005)
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3h.2 Troubleshooting Detail Audio Problem 3h.2.7 USB Audio No Sound START No Sound Sound Do a Factory Setting & set to desire USB file with sound No Sound Sound USB device, OK? Change USB device No Sound Sound Change USB USB source, OK? source/channel No Sound...
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3h.2 Troubleshooting Detail Audio Problem 3h.2.7.1 USB Port 1 – No Detection / Cannot Play / No Picture / No Sound Please refer to “3f.4.1 USB Port 1 – No Detection / Cannot Play / No Picture / No Sound”.
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3h.2 Troubleshooting Detail Audio Problem 3h.2.7.2 USB Port 2 – No Detection / Cannot Play / No Picture / No Sound Please refer to “3f.4.2 USB Port 2 – No Detection / Cannot Play / No Picture / No Sound”.
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3h.2 Troubleshooting Detail Audio Problem 3h.2.8.1 SCART In No Sound START (EU model) No Sound Do a Factory Setting & set to Sound desire channel with sound No Sound Check correct Sound Source mode is selected No Sound Sound Use another Scart cable Scart cable problem No Sound &...
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3h.2 Troubleshooting Detail Audio Problem 3h.2.8.2 SCART Out No Sound START (EU model) No Sound Do a Factory Setting & Sound complete the RF tuning No Sound Check correct Sound Source mode is selected No Sound Sound Use another Scart cable Scart cable problem No Sound &...
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3h.2 Troubleshooting Detail Audio Problem 3h.2.8.2 SCART Out No Sound (EU model) board IC5000 IC3602 CN3100...
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SECTION 4 SERVICE ADJUSTMENTS 1 How to enter Service Mode Go to TV standby condition by remote commander (when TV in On condition, press “Power” once). Press “i+ (info)/Display”, “5”, “Volume+” then “Power” remote. You can see Service menu on display. Service Mode Status Information Status Information...
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2 Service Mode Unique Items These items availability depend on TV region Items Region/s Available Wide Band Tuning UC only Update CI+ Credentials EU only HDD Performance Check EU&PAD(AUS/NZ only) EU&PAD(AUS/NZ only) Except PAA, CHI/PE/PHI, SDB Service Menu BR/ARG/ECU Default Date for HDD EU&PAD(AUS/NZ only) Recording...
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3 Key Behavior Summary Remote Key Action Power Power off (Stand by Mode) Menu Close service menu, Return Previous page. Enter next page of focus item, Confirm the change, Enter Return Previous page. Cursor Change focus item, Change option of focus item, (Left/Right/Up/Down) Return to previous page Return...
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4 Software Version Press “Enter” or “→” button to enter “Status Information” Only available for IPTV model 2) Press “Enter” or “Return” button to return to Service Mode...
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5 How to enter Self Check Go to Self diagnosis history through Service Mode 1) In Service Mode, select “Self diagnosis history”, press “Enter” or “” button to enter Self Check. SELF CHECK Service Mode Status Information >> Self diagnosis history >>...
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6 Diagnosis Menu Information Entry Error name Error count 1. Go to Standby by pressing the power button of remote/power key. SELF CHECK 2. Push the buttons sequentially: <Display> <5> <Vol -> <Power> Back MAIN_POWER Exit AUD_ERR 0 indicates no - Power off &...
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7 Failure Diagnosis by LED Standby LED Monitoring Items Content Flashing Times REG19.5V_MON REG 19.5V Failure X_AUDIO_MON Audio Failure AUDIO_I2C(M_SDA1/SCL1) Audio I2C communication failure PANEL12V_MON Panel 12V Failure PANEL I2C ACK Panel ID NVM Failure BL_ERR Backlight Error LED Driver I2C communication LED_I2C(M_SDA1/SCL1) failure...
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8 Panel Selection and LVDS Spectrum (%) LVDS Model Panel Selection spectrum Please refer to the following Table to confirm if Panel Selection and LVDS Spectrum(%) values are correct. KML 32W 2_IS7S320HNO0101_2 KML 40 3_NS7S400HND0101_2 KM 32W 4_IS7S320HNO0101_0 KM 40 5_NS7S400HND0101_0 KM 49 6_NS7S490HNO0101_0...
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9 Serial Number Edit 1) Press “→” button to enter edit mode for Serial Number 2) Press Up or Down button to change number and “” button to edit next number...
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9 Serial Number Edit After user input data , press <Enter>. Pop dialog will appear to inform user to confirm data. Press → or ← button to select YES or NO. Select YES if input data is correct. Select NO if input data is incorrect.
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9 Serial Number Edit 5) If NO is selected, the input data is saved into EEPROM. serial number that has been input is displayed. User still can edit the Serial Number. * The font color of NO is change to black when it is selected * Serial Number clear: Serial Number can be set 5 times...
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10 Model Number Setting 1) Press “→” button to enter edit mode for Model Number 2) Press Up or Down button to select character and “” to edit next character...
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10 Model Number Setting 3) Model Name can be set ONLY ONCE. After user input data , press <Enter>. Pop dialog will appear to inform user to confirm data. Press → or ← button to select YES or NO. Select YES if input data is correct.
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10 Model Number Setting 5) If NO is selected, the input data is not saved into EEPROM. The model name that has been input is displayed. User still can edit the Model Name. * The font color of NO is change to black when it is selected...
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11 White Balance 1) Press “Enter” or “” button to enter White Balance adjustment 2) Press “” or “” to change intended Color Temp adjustment (Cool , Neutral and Warm)
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11 White Balance 3) Start WB adjustment by changing R/G/B Gain & Offset register R/G/B Gain setting around High luminance Adjustment (Default Value 512) R/G/B Offset setting around Low luminance Adjustment (Default Value 0) 4) After adjustment completed go to “Data Save” and press “” until it shows “W/B” and press “Enter”. Press Press ...
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11 White Balance Remark#1 “Data Save” only will save current Color Temp. adjustment value. For this case only Cool Color Temp. will be saved to TV set. To save Neutral and Warm adjustment we need to change Color Temp. to intended Color temp.
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11 White Balance Remark #2: “Data Recall” only will reset current Color Temp. data to default. For this case only Cool Color Temp. will be reset to TV set. To reset Neutral and Warm adjustment we need to change Color Temp. to intended Color temp.
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12 Aging Mode 1) Press “” button to turn on “Aging Mode” Press “” button to turn off “Aging Mode”...
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13 Tuner Detection Press “Enter” or “” button to enter Tuner Detection Go to “Back” and press “Enter” or “” button to return to Service Mode...
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13 Tuner Detection 3) Go to “Tuner Check” and press “” or “” to enter selection “On” or “Off” *. • “Tuner Check” = , to execute “Tuner Check” and update “Tuner Status” value. • “Tuner Check” = (default value). Always set “Tuner Check” to “Off”...
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14 ATMOS CEC Disable 1) Go to “ATMOS CEC DISABLE” and Press “<” or “>” button to select ‘0’ or ‘A’ ATMOS_CEC_DISABLE (EEPROM 0x30A0) Data : [0/A] Default : 0 Purpose : Data [A] is able to skip Atmos judgment by CEC <Report Short Audio Descriptor>...
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15 CEC Force LA = 0 1) Go to “CEC FORCE LA=0” and Press “<” or “>” button to select ‘0’ or ‘A’ CEC_Force_LA=0 Data : [0/A] Default : 0 Purpose : To avoid CEC conflict for Non CEC compliant device. Usage: When market claim happen such as Bravia Sync malfunction or no ARC sound happen due to a device make CEC conflict, then Service...
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16 Read HDMI EDID 1) Go to “Read HDMI EDID” and Press “>” button to enter “Read HDMI EDID” display 2) Press “Enter” at back selection or “Return” button to return to Service Mode Read_HDMI_EDID Purpose : To read HDMI EDID data without using any external equipment. Usage: 1) When market claim or product ship out happen, Service side and Production side can easily read the EDID without disassembling rear cover.
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17 Option Bit 1) Go to “Option bit” and Press “Enter” or “” button Option Purpose To select the segment setting of the set. Please don’t change this setting unless Segment for service board replacement (EU only). Please make sure correct segment is selected.
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17 Option Bit (Segment) 1) Go to “Segment” and Press “” or “” 3) Press “<“ to select “Yes” & press “Enter” to confirm. button to select segment. <0/1/2/3/4/5/6> 2) Press enter to confirm Segment. Pop-up 4) Pop-up will display & TV will reboot to will display reflect the new option bit setting.
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17 Option Bit (Shipping Region) 1) Go to “Shipping Region” and Press “” or 3) Press “<“ to select “Yes” & press “Enter” to confirm. “” button to select *region. (Region availability depends on SW pkg) 2) Press enter to confirm Region. Pop-up 4) Pop-up will display &...
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17 Option Bit (Tuner ID) 1) Go to “Shipping Region” and Press “” 3) Press “<“ to select “Yes” & press “Enter” to confirm. or “” button to select *Tuner ID. (availability depends on SW pkg) 4) Pop-up will display & TV will reboot to 2) Press enter to confirm Tuner ID.
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SECTION 5 DIAGRAMS 5-1.CIRCUIT BOARD LOCATION 1. 32” 3 .49” SWITCH SWITCH UNIT UNIT UNIVERSAL UNIVERSAL LK1_MOUNT BLM_MOUNT LK1_MOUNT CARD, SIL-TU HKT MOUNT BLM_MOUNT CARD, SIL-TU HKT MOUNT WIRELESS LAN WIRELESS LAN 2. 40” NOTE : • This is for KM models. •...
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5-2. Block Diagram FY17 2K System Block Diagram (KM) USB Stack USB2.0 Port 0 Side-Key PCMIA *for Europe Region H-Board USB2.0 Port 1 PCMCIA HTL5-Board (For Hotel model) eMMC4.5 DDR3 4G+4G P-TS MT5581S HDMI 2 D-AMP LED Backlight HP AMP LED Driver HDMI 1 (Standard)
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5-2. Block Diagram FY17 2K System Block Diagram (KMW) USB Stack USB2.0 Port 0 Side-Key H-Board USB2.0 Port 1 HTL5-Board (For Hotel model) eMMC4.5 DDR3 4G+4G MT5581S D-AMP HDMI 2 Subwoofer LED Backlight LED Driver HP AMP HDMI 1 (Standard) (ARC) Demod SPDIF...
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5-2. Block Diagram FY17 2K System Block Diagram (KML) USB Stack USB2.0 Port 0 Side-Key PCMIA *for Europe Region H-Board USB2.0 Port 1 PCMCIA HTL5-Board (For Hotel model) DDR3 eMMC4.5 2G+2G P-TS MT5581S HDMI 2 D-AMP LED Backlight HP AMP LED Driver HDMI 1 (Standard)
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5-2. Block Diagram FY17 2K System Block Diagram (KMLW) USB Stack USB2.0 Port 0 Side-Key H-Board USB2.0 Port 1 HTL5-Board (For Hotel model) DDR3 eMMC4.5 2G+2G MT5581S HDMI 2 D-AMP Subwoofer LED Backlight HP AMP HDMI 1 LED Driver (Standard) (ARC) Demod SPDIF...
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5-2. Block Diagram FY17 2K System Block Diagram (KL) USB Stack USB2.0 Port 0 Side-Key PCMIA *for Europe Region H-Board USB2.0 Port 1 PCMCIA DDR3 eMMC4.5 4G +4G P-TS MT5581S HDMI 2 D-AMP LED Backlight HP AMP LED Driver HDMI 1 (Triluminous) (ARC) Demod...
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5-2. Block Diagram FY17 2K System Block Diagram (KLW) USB Stack USB2.0 Port 0 Side-Key H-Board USB2.0 Port 1 eMMC4.5 DDR3 4G +4G MT5581S HDMI 2 D-AMP Subwoofer LED Backlight HP AMP LED Driver HDMI 1 (Triluminous) (ARC) Demod SPDIF Ether 19.5V from AC ATSC...