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Maintenance and Service Guide OMEN X by HP 15 Laptop PC...
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Intel, Core, Optane, and Thunderbolt are bound by the terms of the HP End User License Not all features are available in all editions or trademarks of Intel Corporation or its Agreement (EULA).
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Important Notice about Customer Self-Repair Parts IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self- Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts,"...
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Important Notice about Customer Self-Repair Parts...
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Power button and second screen ...................... 10 Special keys ............................11 Bottom ................................. 12 Labels ................................... 13 HP OMEN Command Center ..........................14 Using the second screen ............................15 3 Illustrated parts catalog ..........................16 Computer major components ..........................16 Cables ...................................
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(select products only) ..................... 63 Installing HP PC Hardware Diagnostics Windows ................63 Using HP PC Hardware Diagnostics UEFI ......................63 Starting HP PC Hardware Diagnostics UEFI ..................64 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........64 viii...
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Backing up information and creating recovery media ..................67 Using Windows tools ......................... 67 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..67 Restoring and recovery ............................68 Restoring, resetting, and refreshing using Windows tools .............. 68 Recovering using HP Recovery media ....................
Product components and their descriptions Category Description Product Name OMEN X by HP 15 Laptop PC Model numbers: 15-dq0000 – 15-dq0999, 15t-dq000 Processor Intel® Core™ i9-9880H (2.3 GHz, turbo up to 4.8 GHz, 2666 MHz FSB, 9 MB L3 cache, eight core, 45 W) Intel Core i7-9750H (2.6 GHz, turbo up to 4.5 GHz, 2666 MHz FSB, 9 MB L3 cache, six core, 45 W)
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Support DTS:X Ultra Stereo speakers Video HP Wide Vision FHD Camera: indicator LED, USB 2.0, HD BSI sensor, f2.2, WDR, 88° WFOV 1080p by 30 frames per second Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise...
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USB 3.1 Gen 1 Type A ports (3); two on left side, one on right side; supports HP Sleep & Charge USB 3.1 Gen 2 Type-C port with Thunderbolt™ Gen 3 technology (supports data transfer, power delivery, DisplayPort 1.4 out up to 4096 ×...
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Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Plus Single Language APAC EM PPP Win 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Pro 64 Windows 10 Pro 64 Web/Kiosk...
NOTE: Cables and/or adapters (purchased separately) may be required. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. Display...
Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.
Lights Table 2-5 Lights and their descriptions Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation.
Power button and second screen Table 2-6 Power button and second screen and their descriptions Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to ●...
Execute frequently used system functions when pressed in combination with the key. OMEN key Opens the OMEN Command Center software. HP OMEN Command Center on page 14 for more information. Virtual numeric keypad key Displays a virtual numeric keypad on the second screen. The virtual numeric keypad can be used like an external numeric keypad.
Bottom Table 2-8 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers (2) Produce sound.
Service label—Provides important information to identify your computer. When contacting support, you ● may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Table 2-9 Service label components Component HP product name Model number Product ID Labels...
HP OMEN Command Center HP OMEN Command Center allows you to customize your computer for your specific gaming needs. To open HP OMEN Command Center, select the Start button, select OMEN Command Center, and then ▲ follow the on-screen instructions.
Using the second screen Your computer includes a second touch screen located on the keyboard. The second screen allows you to perform multi-display scenarios that include the following features: Play multi-display games, including game playback and live stream game walkthroughs and tutorials. ●...
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
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Table 3-1 Computer major components and their descriptions Item Component Spare part number Liquid metal thermal grease (not illustrated) L65923-001 IMPORTANT: Thermal material must be applied on site, and therefore is not included in component spare part kits. When removing any part that also requires removal of the heat sink, be sure to order and apply thermal material.
Display assembly subcomponents Table 3-3 Display components and their descriptions Item Component Spare part number Display bezel L57011-001 NOTE: Bezel adhesive tape is available as spare part number L57048-001. Display panel (includes display panel and bezel adhesives): UHD, 60 Hz, 550 nits L57025-001 UHD, 60 Hz, 340 nits L57026-001...
Table 3-3 Display components and their descriptions (continued) Item Component Spare part number Wireless antennas (includes display panel and bezel adhesives) L57008-001 Display LED board (includes display panel and bezel adhesives) L57022-001 Display backlight module (includes protective tape) L57184-001 Display hinges (includes left and right hinges and bezel adhesives) L57019-001 Hinge covers (left and right) L66225-001...
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-marking, non-conductive pry tool ● Magnetic Phillips P1 screwdriver ● Torx T6 screwdriver ● Tweezer ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape Antistatic smocks, aprons, or sleeve protectors ●...
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 7 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
Bottom cover Table 5-1 Bottom cover description and part number Description Spare part number Bottom cover (includes thermal pad) L57010-001 Before removing the bottom cover, follow this step: ▲ Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover: Loosen the two Torx T6 2.0 ×...
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Lift the top edge of the bottom cover to separate it from the computer (2), and then remove the bottom cover from the computer (3). Reverse this procedure to install the bottom cover. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
Solid-state drive and Optane Memory Module Table 5-2 Solid-state drive and Optane Memory Module descriptions and part numbers Description Spare part number 2 TB L57033-001 1 TB L57031-001 512 GB + 32 GB Optane Memory L57035-001 512 GB L57034-001 256 GB L57032-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly...
Memory module Table 5-3 Memory module descriptions and part numbers Description Spare part number Memory module, 16 GB (PC4-2666) 937438-850 Memory module, 8 GB (PC4-2666) 937236-850 Memory module, 16 GB (PC4-3200) L62310-001 Before removing the memory modules, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26).
Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 52 screws that must be removed, replaced, or loosened when servicing the computer.
Battery and speakers Table 6-2 Battery and speakers descriptions and part numbers Description Spare part number Battery (6 cell, 72 Wh) L32749-005 Speakers L57030-001 Before removing the battery and speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26).
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Remove the two Phillips M2.5 × 5.5 screws (3) that secure the battery from the computer. Component replacement procedures...
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Remove the speakers (1) and battery (2) from the computer. Note the routing channel (3) for the speaker cable. Make sure the cable is routed correctly when reinstalling the battery and speakers. Reverse this procedure to install the battery and speakers. Chapter 6 Removal and replacement procedures for authorized service provider parts...
Heat sink/fan assembly Table 6-3 Heat sink/fan assembly description and part number Description Spare part number Heat sink/fan assembly L57018-001 NOTE: Liquid metal thermal grease is available as spare part number L65923-001. Before removing the heat sink/fan assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26).
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Remove the heat sink/fan assembly from the computer. Each time the heat sink is removed, use an alcohol wipe to clean the surface of the integrated processor and associated location on the heat sink. The thermal solution requires two types of thermal material: Thermal material must be applied on site, and therefore is not included in component spare part ●...
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Reverse this procedure to install the heat sink/fan assembly. Component replacement procedures...
Second display transfer board NOTE: The second display transfer board spare part kit does not include the cable. The cable is available as spare part number L65580-001. NOTE: Liquid metal thermal grease is available as spare part number L65923-001. Table 6-4 Second display transfer board description and part number Description Spare part number...
Power connector cable Table 6-5 Power connector cable description and part number Description Spare part number Power connector cable L57017-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 27).
Power button board NOTE: The power button board spare part kit does not include the cable. The cable is available as spare part number L57012-001. NOTE: Liquid metal thermal grease is available as spare part number L65923-001. Table 6-6 Power button board descriptions and part numbers Description Spare part number Power button board...
System board NOTE: Liquid metal thermal grease is available as spare part number L65923-001. Table 6-7 System board descriptions and part numbers Intel Core i9-9880H processor and 8 GB of discrete graphics memory (GeForce GTX 2080) L57039-xx1 Intel Core i9-9880H processor and 8 GB of discrete graphics memory (GeForce GTX 2070) L57037-xx1 Intel Core i7-9750H processor and 8 GB of discrete graphics memory (GeForce GTX 2080) L57038-xx1...
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Remove the five Phillips M2.0 × 5.5 screws (1) that secure the system board to the computer. Lift the left side of the system board (2). Rotate the system board upside down (1), and then disconnect the keyboard cable from the ZIF connector on the keyboard (2).
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Remove the system board from the computer (3). Reverse this procedure to install the system board. Component replacement procedures...
Network connector door Table 6-8 Network connector door description and part number Description Spare part number Network connector door L57023-001 Before removing the network connector door, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 27).
Thermal shield (CU plate) Table 6-9 Thermal shield description and part number Description Spare part number Thermal shield not spared Before removing the thermal shield, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 27).
IR sensor board NOTE: Liquid metal thermal grease is available as spare part number L65923-001. Table 6-10 IR sensor board description and part number Description Spare part number IR sensor board L57021-001 Before removing the IR sensor board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26).
Touchpad cable Table 6-11 Touchpad cable description and part number Description Spare part number Touchpad cable L57014-001 Before removing the touchpad cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 27).
Second display panel NOTE: Liquid metal thermal grease is available as spare part number L65923-001. Table 6-12 Second display description and part number Description Spare part number Second display panel L57028-001 Before removing the second display panel, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26).
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Remove the cables (3). Use a tweezer (1) to grasp the tape that routes separately behind the left and right sides of display panel (2). TIP: To avoid tearing the tape, pull the tape evenly and carefully. Rolling the tape around the tweezer as you pull can help you to pull more evenly.
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Pull the tape out from the far of the right side of the panel (8). Remove the three pieces of conductive tape (1) that secure the display to the computer. Push the display downward (2), and then rotate the display off the computer (3). Reverse this procedure to install the second display panel.
Display assembly NOTE: Spare parts for the display assembly are available only at the subcomponent level. Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 27).
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Remove the display bezel (4). The display bezel is available as spare part number L57011-001. Bezel adhesive tape is available as spare part number L57048-001. If it is necessary to remove the hinge covers: Pull the hinge covers straight up and off the display back cover. ▲...
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Use a tweezer to grasp the tape that routes behind both the left and right sides of the display panel (1). Roll the tape around the tweezer as you pull the tape out from behind the left and right sides of the panel (2).
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Remove the display panel (3). The display panel is available as the following spare part numbers: L57025-001 for UHD, 60 Hz, 550 nit panel L57026-001 for UHD, 60 Hz, 340 nit panel L57024-001 for FHD 144 Hz, 300 nit panel L62861-001 for FHD 240 Hz, 300 nit panel If it is necessary to remove the webcam module: Disconnect the cable from the module (1), and then lift evenly on both sides of the webcam to...
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If it is necessary to remove the display hinges and brackets: Remove the three Phillips M2.5 × 2.5 screws (1) from each hinge. Remove the hinges from the display back cover (2). The display hinges are available as spare part number L57019-001. Remove the three Phillips M2.0 ×...
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Remove the hinge brackets from the display back cover (2). If it is necessary to remove the display panel cable: Disconnect the cable from the display backlight board at the bottom of the display back cover (1), and then remove the cable from the clip (2). Peel the cable from the inside of the display back cover (3).
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If it is necessary to remove the display backlight board: Disconnect the display cable (1) and backlight module cable (2) from the board. Use a tool to remove the board from the display LED cover (3). The display LED board is available as spare part number L57022-001. If it is necessary to remove the wireless antennas: Peel the antennas off the top of the display back cover (1).
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Remove the antenna cables from the sides of the display back cover (2). The wireless antennas are available as spare part number L57008-001. If it is necessary to remove the display backlight module: Peel the module from the inside of the display back cover. ▲...
Keyboard/top cover The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. NOTE: Liquid metal thermal grease is available as spare part number L65923-001.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
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Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery.
HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...
10 Specifications Table 10-1 Computer specifications Metric U.S. Computer dimensions Width 362.1 mm 14.3 in Depth 261.7 mm 10.3 in Front height 20.0 mm 0.79 in Rear height 23.8 mm 0.94 in Weight (lowest configuration) 2455.0 g 5.41 lbs Input power Rating Operating voltage and current 19.5 V dc @ 11.8 A –...
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
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Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
57, 58 spare part number 20 spare part number 19, 52 display cable HP OMEN Command Center 14 BIOS removal 56 HP PC Hardware Diagnostics UEFI determining version 60 display components 7 downloading 64 downloading an update 61...
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11 computer 13 HDMI 6 Windows 11 product description 2 USB SuperSpeed port with HP recovery 67 Sleep and Charge 5, 6 labels discs 68 USB Type-C power connector and Bluetooth 14 HP Recovery partition 68...
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RJ-45 (network) status lights, Thunderbolt port with HP Sleep and identifying 6 Charge, identifying USB Type-C 5 touchpad buttons identifying 8 screen switch key, identifying 11 touchpad cable Screw Kit, spare part number 20 removal 47 second display spare part number 17, 47...