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HP 17 Series Maintenance And Service Manual
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HP 17 Series Maintenance And Service Manual

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Maintenance and Service Guide
HP 17 Laptop PC

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Summary of Contents for HP 17 Series

  • Page 1 Maintenance and Service Guide HP 17 Laptop PC...
  • Page 2 HP End User License Not all features are available in all editions of HP Inc. under license. Windows is a trademark Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self- Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................6 Right side ................................6 Left side ................................. 7 Display ..................................8 Keyboard area ................................ 9 TouchPad ............................. 9 Lights ..............................10 Button and speakers ......................... 11 Special keys ............................
  • Page 8 Downloading a BIOS update ......................77 8 Using HP PC Hardware Diagnostics ........................ 78 Using HP PC Hardware Diagnostics Windows (select products only) ..............78 Downloading HP PC Hardware Diagnostics Windows ............... 78 Downloading the latest HP PC Hardware Diagnostics Windows version ....... 79 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .....................
  • Page 9 Backing up information and creating recovery media ..................83 Using Windows tools ......................... 83 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..83 Restoring and recovery ............................84 Restoring, resetting, and refreshing using Windows tools .............. 84 Recovering using HP Recovery media ....................

  • Page 11: Product Description

    Product description Table 1-1 Product components and their descriptions Category Description Product Name HP 17 Laptop PC Model numbers: 17-ca1000 ~ 17-ca1999 17-ca0000 ~ 17-ca0999 17g-cr0000~17g-cr0999 17q-cs0000~17q-cs0999 17z-ca100 17z-ca000 Processor AMD® Dual-Core A9-Series Processor A9-9425 (3.1 GHz, turbo up to 3.7 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W AMD Dual-Core A6-Series Processor A6-9225 (2.6 GHz, turbo up to 3.0 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description AMD Radeon R4 Graphics (A6 processor) AMD Radeon R2 Graphics (E2 processor) External graphics AMD Radeon 530 with up to 4 GB of dedicated video memory AMD Radeon 530 with up to 2 GB of dedicated video memory Panel 43.9 cm (17.3-in), WLED, eDP, flat High definition+ (HD+) (1600 ×...
  • Page 13 9.0 mm tray load - SATA - Fixed (not modular) DVD+/-RW Double-Layer Writer Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR 720p by 30 frames per second Single digital microphone HP Webcam - VGA camera, indicator LED, USB 2.0, f2.4 640 ×...
  • Page 14 Table 1-1 Product components and their descriptions (continued) Category Description Audio-out (headphone)/audio-in (microphone) combo jack AC Smart Pin adapter plug Keyboard/pointing Keyboard devices Full-size, textured, island-style keyboard with numeric keypad Full-size, two coat paint, island-style keyboard with numeric keypad Full-size, four coat paint, backlit, island-style keyboard with numeric keypad TouchPad Multitouch gestures enabled Support Modern Trackpad Gestures...
  • Page 15 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 QVC Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language Africa Market PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Value India Market PPP Windows 10 Home 64 Value Notebook Single Language Windows 10 Home 64 Value Notebook Single Language SEAP Serviceability...

  • Page 16: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving state.

  • Page 17: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 19: Keyboard Area

    Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 20: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. Off: Computer sound is on. ● Chapter 2 Getting to know your computer...

  • Page 21: Button And Speakers

    Button and speakers Table 2-5 Button and speakers and their descriptions Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 22: Special Keys

    Special keys Table 2-6 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 23: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Table 2-7 Action keys and their descriptions Icon Description...

  • Page 24: Bottom

    Bottom Table 2-8 Bottom component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Getting to know your computer...

  • Page 25: Labels

    Locate this information before you contact support. Table 2-9 Service label components Component HP product name Model number Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 26: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display Not spared NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover/keyboard NOTE: For a detailed list of country codes, see...
  • Page 28 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number AMD A6-9225 processor L22727-xx1 ● For use in models with UMA graphics memory: AMD Ryzen 5-3500U processor L46461-xx1 ● AMD Ryzen 3-3300U processor L46460-xx1 ● ● AMD Ryzen 3-3200U processor L46459-xx1 ●...
  • Page 29 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number (21) Solid-state drive board L24487-001 (22) DVD+/-RW Double-Layer Writer L22537-001 (23) Bottom cover Jet black L22515-001 Natural silver L22508-001 Pale gold L22509-001 Scarlet red L22510-001 Twilight blue L22513-001 Smoke gray L22512-001...

  • Page 30: Cables

    Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Rear feet: Jet black L22566-001 ● Snow white L22568-001 ● Serenity mint L22570-001 ● ● Pale gold L22572-001 ● Scarlet red L22574-001 Twilight blue L22576-001 ● Maroon burgundy L22578-001 ●...

  • Page 31: Display Assembly Subcomponents

    Table 3-2 Cables and their descriptions (continued) Item Component Spare part number TouchPad button board cable L22523-001 Hard drive cable L22526-001 Solid-state drive cable L22527-001 Optical drive board cable L22524-001 Display cable, touch, HD (not illustrated) L22521-001 Display cable, non-touch FHD panel L22520-001 HD panel...
  • Page 32 Table 3-3 Display assembly components and their descriptions (continued) Item Component Spare part number Jet black L22559-001 Natural silver L22552-001 Pale gold L22553-001 Scarlet red L22554-001 Twilight blue L22557-001 Smoke gray L22556-001 Snow white L22560-001 Serenity mint L22555-001 Maroon burgundy L22558-001 Tranquil pink L25498-001...
  • Page 33 Table 3-3 Display assembly components and their descriptions (continued) Item Component Spare part number Single antenna L22498-001 Dual antennas L22497-001 (10) Back cover Jet black L22506-001 Natural silver L22499-001 Pale gold L22500-001 Scarlet red L22501-001 Twilight blue L22504-001 Smoke gray L22503-001 Snow white L22507-001...

  • Page 34: Mass Storage Devices

    Mass storage devices Table 3-4 Mass storage devices and their descriptions Item Component Spare part number Hard drive cover L22534-001 Hard drive, 7 mm 2 TB, 5400 rpm 912487-855 1 TB, 5400 rpm 762990-005 500 GB, 5400 rpm 778186-005 Hard drive cable L22526-001 Solid-state drive (M.2) 256 GB, PCIe, NVMe...

  • Page 35: Miscellaneous Parts

    Table 3-4 Mass storage devices and their descriptions (continued) Item Component Spare part number DVD+/-RW Double-Layer Writer L22537-001 Optical drive bracket L22533-001 Optical drive bezel Natural silver L22543-001 Pale gold L22544-001 Scarlet red L22545-001 Serenity mint L22546-001 Smoke gray L22547-001 Twilight blue L22548-001 Maroon burgundy...
  • Page 36 Table 3-5 Miscellaneous parts and their descriptions (continued) Component Spare part number For use in Switzerland L19370-001 For use in the United Kingdom L19373-001 Screw Kit L22579-001 HP Sleeve 777944-001 HP HDMI to VGA Adapter 701943-001 Chapter 3 Illustrated parts catalog...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-conductive, non-marking plastic tool ● Magnetic Phillips P1 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 40: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. ●...

  • Page 41: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ●...

  • Page 42: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparation for disassembly Removal and replacement procedures preliminary requirements on page 27 for initial safety procedures.

  • Page 43: Optical Drive

    Optical drive Table 5-1 Spare part description and number Description Spare part number DVD+/-RW Double-Layer Writer L22537-001 Optical drive bracket L22533-001 Optical drive bezel Natural silver L22543-001 Pale gold L22544-001 Scarlet red L22545-001 Serenity mint L22546-001 Smoke gray L22547-001 Twilight blue L22548-001 Maroon burgundy L22549-001...
  • Page 44 Slide the optical drive out of the computer (2). If it necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0 × 3.0 screw (1), and the remove the bracket from the drive (2). If it necessary to remove the bezel from the front of the optical drive: Insert a paper clip into the release hole on the front of the bezel (1).
  • Page 45 Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...

  • Page 46: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 47: Bottom Cover

    Bottom cover Table 6-1 Bottom covers, feet, and their descriptions and part numbers Description Spare part number Bottom cover: Jet black L22515-001 ● Natural silver L22508-001 ● Pale gold L22509-001 ● Scarlet red L22510-001 ● ● Twilight blue L22513-001 ● Smoke gray L22512-001 ●...
  • Page 48 Table 6-1 Bottom covers, feet, and their descriptions and part numbers (continued) Description Spare part number Snow white L22568-001 ● Serenity mint L22570-001 ● ● Pale gold L22572-001 ● Scarlet red L22574-001 Twilight blue L22576-001 ● Maroon burgundy L22578-001 ● Tranquil pink L25502-001 ●...
  • Page 49 Starting near the optical drive bay (1), pry the bottom cover up to remove it (2). Reverse this procedure to install the bottom cover. Component replacement procedures...

  • Page 50: Battery

    Battery Table 6-2 Battery description and part number Description Spare part number Battery (3-cell, 48 Whr) L11119-855 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the optical drive (see Optical drive on page 33).
  • Page 51 Component replacement procedures...

  • Page 52: Memory Module

    Memory module Table 6-3 Memory module descriptions and part numbers Description Spare part number Memory module, 8 GB 862398-855 Memory module, 4 GB 862397-855 Before removing the memory modules, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).
  • Page 53 Gently press down on the module edges until the side retention clips snap into place (3). Component replacement procedures...

  • Page 54: Hard Drive

    Hard drive Table 6-4 Hard drive and drive cover descriptions and part numbers Description Spare part number Hard drive, 2 TB, 5400 rpm, 7 mm 912487-855 Hard drive, 1 TB, 5400 rpm, 7 mm 762990-005 Hard drive, 500 GB, 5400 rpm, 7 mm 778186-005 Hard drive cover L22534-001...
  • Page 55 If it is necessary to disassemble the hard drive, pull the connector off the rear of the drive (1), and then lift the cover off the drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 56: Solid-State Drive

    Solid-state drive Table 6-5 Solid-state drive descriptions and part numbers Description Spare part number 256 GB, PCIe, NVMe L22730-001 256 GB, SATA-3, TLC L22729-001 128 GB, SATA-3, TLC L22728-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 57: Solid-State Drive Bracket And Connector Board

    Solid-state drive bracket and connector board Table 6-6 Solid-state drive bracket, connector board, and cable descriptions and part numbers Description Spare part number Solid-state drive bracket L22535-001 Solid-state drive connector board L22542-001 Solid-state drive cable L22527-001 Before removing the solid-state drive bracket and connector board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 58: Wlan Module

    WLAN module Table 6-7 WLAN module descriptions and part numbers Description Spare part number Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Realtek RTL8723DE 802.11bgn 1 ×...

  • Page 59: System Board Hook

    System board hook Table 6-8 System board hook description and part number Description Spare part number System board hook L22748-001 Before removing the system board hook, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the optical drive (see Optical drive on page 33).

  • Page 60: Usb Board

    USB board Table 6-9 USB board description and part number Description Spare part number USB board L22538-001 USB board cable L22522-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the optical drive (see Optical drive on page 33).

  • Page 61: Optical Drive Board

    Optical drive board Table 6-10 Optical drive board and cable descriptions and part numbers Description Spare part number Optical drive board L22540-001 Optical drive board cable L22524-001 Before removing the optical drive board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 62: Touchpad Button Board

    TouchPad button board Table 6-11 TouchPad button board and cable descriptions and part numbers Description Spare part number TouchPad button board L22539-001 TouchPad button board cable L22523-001 Before removing the TouchPad button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 63: Touchpad Module

    TouchPad module Table 6-12 TouchPad module and cable descriptions and part numbers Description Spare part number TouchPad module L28085-001 TouchPad module cable L22525-001 Before removing the TouchPad module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).
  • Page 64 Working around each edge, pry the TouchPad module loose, and then remove it from the computer (2). NOTE: The TouchPad module may be very tight and difficult to remove. Reverse this procedure to install the TouchPad module. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 65: Power Connector Cable (Dc-In)

    Power connector cable (DC-in) Table 6-13 Power connector cable description and part number Description Spare part number Power connector cable L22528-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 66: Fan

    Table 6-14 Fan description and part number Description Spare part number L22529-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the optical drive (see Optical drive on page 33). Remove the bottom cover (see Bottom cover on page 37).

  • Page 67: Heat Sink Assembly

    Heat sink assembly Table 6-15 Heat sink assembly descriptions and part numbers Description Spare part number Heat sink for use in models with discrete graphics L22531-001 Heat sink for use in models with integrated UMA graphics L22530-001 Heat plate for use in fanless models L22532-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly...
  • Page 68 Thoroughly clean the thermal material from the surface of the heat sink (1) and its associated system board component (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat sink assembly from products with discrete graphics: In the order indicated on the heat sink assembly, remove the six Phillips M2.0 ×...
  • Page 69 Thoroughly clean the thermal material from the surfaces of the heat sink (1) (3) and associated system board components (2) (4) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat plate from fanless models: In the order indicated on the heat plate, remove the four Phillips M2.0 ×...
  • Page 70 Thoroughly clean the thermal material from the surface of the heat plate (1) and associated system board component (2) each time the heat plate is removed. Replacement thermal material is included with the heat pltae and system board spare part kits. Reverse this procedure to install the heat plate or heat sink assembly.

  • Page 71: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Table 6-16 System board descriptions and part numbers Description Spare part number System board for use in models with discrete graphics memory: AMD Ryzen 3-3200U processor L46462-xx1...
  • Page 72 Remove the system board: IMPORTANT: Make special note of each screw size and location during removal and replacement Disconnect the following cables from the system board: (1) Backlight cable (2) Optical drive board cable (3) Hard drive cable (4) Keyboard cable (5) TouchPad cable (6) TouchPad button board cable (7) Display cable...
  • Page 73 Remove the five Phillips M2.0 × 3.0 screws that secure the system board to the computer. Lift the right side of the system board (1), and then turn the system board upside down (2) to access the connector underneath. Component replacement procedures...
  • Page 74 Disconnect the USB board cable from the ZIF connector on the system board (1), and then remove the system board from the computer (2). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 75: Speakers

    Speakers Table 6-17 Speaker description and part number Description Spare part number Speaker Kit L22580-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the optical drive (see Optical drive on page 33).

  • Page 76: Display Assembly

    Display assembly Full hinge-up displays are not spared. Displays are spared only at the subcomponent level. Before removing the display panel, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the optical drive (see Optical drive on page 33).
  • Page 77 Separate the display from the computer (3). Remove the display assembly subcomponents: If it is necessary to replace the display bezel: If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure.
  • Page 78 Detach the camera module (1) from the display back cover. (The module is attached with double- sided adhesive.) Disconnect the cable (2) from the camera/microphone module. The HD camera module is available using spare part number L22587-001. The VGA camera module is available using spare part number L22588-001.
  • Page 79 Remove the four Phillips M2.0 × 3.0 screws that secure the panel to the display enclosure (2). Swing the top edge of the display panel forward and position the panel upside down next to the display enclosure (1). Release the adhesive support strip (2) that secures the display panel cable connector to the display panel.
  • Page 80 L22731-001: HD, BrightView, non-touch L22732-001: HD, anti glare, non-touch L22733-001: HD, touch-on panel (TOP) L22734-001: FHD, anti glare, non-touch If it is necessary to replace the touch control board from the display: Disconnect the cables from the two ZIF connectors on the touch control board (1). Pull the board to disengage it from the adhesive used to secure it to the cables (2).
  • Page 81 If it is necessary to replace the hinge cover, pull either side of hinge cover to disengage it from the display enclosure, and then remove the hinge cover from the display enclosure. Hinge covers are available using the following spare part numbers: L22559-001: Jet black L22552-001: Natural silver L22553-001: Pale gold...
  • Page 82 Remove the display hinges (2). The display hinges are available using spare part number L22536-001. If it is necessary to replace the display panel cable: Release the cable from the retention clips and routing channel built into the bottom edge and side of the display enclosure (1).
  • Page 83 Remove the display panel cable (2). The display panel cable is available using the following spare part numbers: L22519-001: HD, non-touch display L22520-001: FHD, non-touch display L22521-001: HD, touch display If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna cables from the retention clips and routing channel built into the sides of the display enclosure (1).
  • Page 84 The display rear cover is available using the following spare part numbers: L22506-001: Jet black L22499-001: Natural silver L22500-001: Pale gold L22501-001: Scarlet red, for models with an HD display panel L22504-001: Twilight blue L22503-001: Smoke gray L22507-001: Snow white L22502-001: Serenity mint L22505-001: Maroon burgundy L25489-001: Tranquil blue...

  • Page 85: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 6-18 Top cover descriptions and part numbers Description...

  • Page 86: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 87: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 88: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 89: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 90: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 91: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 92 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 93: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery.

  • Page 94: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 95: 10 Specifications

    10 Specifications Computer specifications Table 10-1 Computer specifications Metric U.S. Dimensions Length 272.2 mm 10.72 in Width 414.8 mm 16.33 in Height 24.5 mm 0.97 in Weight (lowest configuration) 2.45 kg 5.41 lbs HDD: add 36.6 g (0.08 lbs) HDD+SSD: add 44.6 g (0.10 lbs) Fan: add 65.6 g (0.14 lbs) Touch display: add 100 g (0.22 lbs) Input power...

  • Page 96: 43.9 Cm (17.3 In) Display Specifications

    43.9 cm (17.3 in) display specifications Table 10-2 Display specifications Metric U.S. Active diagonal size 43.9 cm 17.3 in Resolution FHD: 1920 × 1080 HD+: 1600 × 900 Surface treatment Anti-glare BrightView Brightness 220 nits (HD+) 300 nits (FHD) Viewing angle SVA (HD+ panels) UWVA (FHD panels) Backlight...

  • Page 97: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications Table 10-4 Solid-state drive specifications 256-GB* 512-GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 2150 MB/s Up to 2150 MB/s...

  • Page 98: Hard Drive Specifications

    Hard drive specifications Table 10-5 Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 7.2 mm or 9.5 mm 7.2 mm or 9.5 mm 7.0 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm Weight 130.0 g 107.0 g 92.0 g...

  • Page 99: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 100 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number South Korea Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 101: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 102: Index

    Index bottom cover display components 8 AC adapter and battery light, removal 37 display panel identifying 7 spare part number 19, 37 product description 2 AC adapter, spare part numbers 25 buttons removal 68 action keys left TouchPad 9 display panel cable airplane mode 13 optical drive eject 6 removal 72...
  • Page 103 Hinge Kit lights HDMI 7 spare part number 22 AC adapter and battery 7 product description 3 HP PC Hardware Diagnostics UEFI camera 8 downloading 80 caps lock 10 USB SuperSpeed 7 starting 80 drive 6 power button, identifying 11...
  • Page 104 85 USB flash drive 84 display 86 webcam/microphone module recovery media hard drive 88 removal 67 creating using HP Cloud Recovery M.2 solid-state drive 87 Windows Download Tool 83 solid-state drive 86 backup 83 creating using Windows tools 83...

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