Page 1 Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. EFERENCE UIDE Armada 7700 Family of Personal Computers Third Edition November 1997 First Edition April 1997 Part Number 220709-003 Compaq Computer Corporation...
Page 2: Table Of Contents
ONTENTS preface SING UIDE chapter 1 ETTING TARTED Unpacking the Computer ... 1-1 Taking the Battery Pack Out of Ship Mode ... 1-3 Setting Up the Computer ... 1-5 Protecting a New Battery Pack... 1-5 Connecting the Power Cord ... 1-6 Opening the Computer ...
Page 3 chapter 3 SING THE EYBOARD Identifying Shortcut Keys ...3-1 Performing Mouse Functions ...3-2 Using the Pointing Device and Mouse Buttons...3-2 Changing Mouse Function Settings...3-2 Calculating on the Keyboard...3-3 Skipping Menus with Hotkeys ...3-4 Automating Your Work with Programmable Keys ...3-6 Setting Programmable Key Assignments ...3-7 Viewing Programmable Key Assignments...3-8 Setting a Scheme ...3-9...
Page 4 chapter 6 ORKING WITH EMOVABLE Caring for Removable Drives ... 6-3 Removing and Inserting Drives ... 6-4 Removing a Hard Drive from the Hard Drive Bay ... 6-4 Inserting a Hard Drive into the Hard Drive Bay ... 6-6 Inserting a Hard Drive into the MultiBay ... 6-7 Removing a Hard Drive from the MultiBay ...
Page 5 Selecting Modem Software ...8-8 Preinstalled Software for Windows 95 ...8-8 Preinstalled Software for Windows NT...8-8 Optional Modem Software...8-8 Traveling Internationally...8-9 Traveling from Europe or Asia Pacific...8-9 Traveling from North America, Latin America, Japan, or Hong Kong ...8-10 Using a Country-Specific Modem Cable ...8-12 Adding an Optional PC Card Modem ...8-13 Obtaining and Installing a Modem PC Card...8-13 Selecting Modem Software...8-13...
Page 6 chapter 11 NCREASING Obtaining an Optional Memory Expansion Board... 11-2 Installing an Optional Memory Expansion Board... 11-2 Removing a Memory Expansion Slot Cover ... 11-3 Removing a Memory Expansion Board ... 11-4 Inserting a Memory Expansion Board ... 11-5 Replacing the Memory Expansion Slot Cover... 11-6 chapter 12 AINTENANCE HIPPING...
Page 7 chapter 15 NTELLIGENT ANAGEABILITY Fault Management ...15-1 Asset Management ...15-2 Security Management...15-2 chapter 16 ROUBLESHOOTING Minor Problems Checklist...16-2 Solving Audio Problems ...16-3 Solving Battery Problems...16-4 Solving Diskette and Diskette Drive Problems...16-7 Solving Display Problems ...16-9 Solving Hard Drive Problems ...16-12 Solving Hardware Problems...16-13 Solving Infrared Problems...16-15 Solving Keyboard and Numeric Keypad Problems ...16-17...
Page 8: Using This Guide
preface SING Some or all of the following format conventions are used in this guide to distinguish elements of text: Names of keys are shown in bold type as they appear on the keyboard, for example, Keys that you should press at the same time are represented by the key names and the plus (+) symbol, for example, Ctrl+Alt+Delete.
Page 9: Getting Started
Chapter ETTING TARTED This chapter tells how to set up the computer for the first time. It describes the steps shown on the graphical poster and tells how to install the software that comes with the computer. Unpacking the Computer Before you begin, make sure you have removed everything from the box: Computer with the following removable devices:...
Page 10 Bag containing two spare pointing device caps Bag containing seven items: Two dual-bay security screws (double tab) Two single-bay security screws (single tab) Two memory expansion slot cover security screws (no tab) One Torx T-10 screwdriver for use with included security screws Warranty and service information Documentation about the computer...
Page 11: Taking The Battery Pack Out Of Ship Mode
Taking the Battery Pack Out of Ship Mode Before you set up the computer, you must take the battery pack out of ship mode. You must take the battery pack out of ship mode before you can charge and use the battery pack. You do not need ship mode when you travel with or ship the computer.
Page 12 3. Slide the battery pack out of the battery bay. Removing the Battery Pack from the Battery Bay 4. Reinsert the battery pack into the battery bay until it clicks into place. Reinserting the Battery Pack into the Battery Bay 1-4 Getting Started...
Page 13: Setting Up The Computer
Setting Up the Computer Before you set up the computer for the first time, ensure that The diskette drive is in the MultiBay. The computer is not docked in a docking station. Protecting a New Battery Pack After it has been taken out of ship mode, the battery pack in the computer begins to charge when the computer is connected to external power.
Page 14: Connecting The Power Cord
Connecting the Power Cord To connect the computer to electrical power: 1. Place the computer on a flat surface near an electrical outlet. 2. Plug the power cord into the power connector on the rear panel of the computer If you are plugging in the computer in Japan, you must first NOTE: plug the power cord into the 3-to-2-prong plug adapter included with the computer.
Page 15: Opening The Computer
Opening the Computer Open the computer by sliding forward the display release latch on each side of the display, then raising the display to a comfortable viewing angle Opening the Computer Adjusting the Keyboard To elevate the back of the keyboard, swivel the tilt feet back and down.
Page 16: Turning On The Computer
Turning On the Computer To turn on the computer, slide the power switch Whenever the computer is turned on, the power/suspend light turns on to indicate that power is turned on. NOTE: To restore the screen if it is blanked by the screen saver during a period of keyboard and mouse inactivity, press the key.
Page 17: Operating The Computer During Setup
Operating the Computer During Setup To move around the screen while making selections and entering information: press the (arrow) keys, or use the pointing device built into the computer keyboard. To record your selections, press the the mouse buttons on the computer keyboard. For more information about using the built-in pointing device and mouse buttons, refer to “Performing Mouse Functions”...
Page 18: Where To Go From Here
Compaq Internet site at http://www.compaq.com. Double-click Technical Help & ServicesÆDownloadablesÆPortables. For a small cost, you can order all the Armada 7700 value-add software on a CD-ROM, or order components of the value-add software on diskette(s). To order the CD-ROM or diskette(s):...
Page 19: Finding Information
Finding Information Compaq online Help is combined with Windows Help. To access online Help: Click StartÆCompaq Information CenterÆReference Guide, Click StartÆHelp. To access help for a Windows application, open the application, then click the Help menu within the application. Customizing Computer Settings You can use Control Panel to view and change most factory- default settings.
Page 21: Taking A Look At The Computer
chapter AKING A OOK AT OMPUTER This chapter identifies the external features of the computer and summarizes the regional differences in these features. For more keyboard information, refer to Chapter 3, “Using the Keyboard.” Taking a Look at the Computer 2-1...
Page 22: Top Components
Top Components Top Components Component Display switch Vents Suspend button Volume control Power switch Num Lk light Scroll Lock light 2-2 Taking a Look at the Computer Top Components Function Turns the computer display off if the display is closed while the computer is on.
Page 23 Top Components Continued Component Caps Lock light EasyPoint III pointing device Left and right mouse buttons MultiBay drive light Hard drive light Battery power light Power/suspend light Programmable keys NOTE: Shortcut keys used for special functions are identified in Chapter 3, “Using the Keyboard.” Function Turns on when caps lock is on.
Page 24: Display And Left Side Components
Display and Left Side Components The size of the display and the position of the microphone and speakers vary by model. Display and Left Side Components on Some Models Display and Left Side Components on Other Models 2-4 Taking a Look at the Computer...
Page 25 Display and Left Side Components Component Microphone Display release latches (2) Stereo speakers (2) Tilt feet (2) Battery bay Hard drive bay MultiBay Function Inputs sound to the computer from the inside or outside of the display; can be used whether the computer is open or closed.
Page 26: Right Side Components
Right Side Components Right Side Components Component Vents (3) 25-pin connector Display release latch Tilt feet (2) PC Card slots (2) PC Card eject levers (2) Cable security slot 2-6 Taking a Look at the Computer Right Side Components Function Cool internal components.
Page 27: Rear Panel Components
Rear Panel Components Rear Panel Components Component Infrared port Microphone jack Stereo speaker/ headphone jack Stereo line-in jack Power connector External monitor connector Keyboard/mouse connector Rear Panel Components Function Links to another IrDA-compliant device for wireless communication. Connects a single sound channel (monaural) microphone.
Page 28 Rear Panel Components Component Docking connector Parallel connector Serial connector RJ-11 jack 2-8 Taking a Look at the Computer Continued Function Connects an optional ArmadaStation or Armada MiniStation. Connects a parallel device, such as a parallel printer. Connects a serial device, such as a serial mouse.
Page 29: Bottom Components
Bottom Components Bottom Components Component Battery release latch Hard drive release latch Docking restraint latch recess Security slot MultiBay release latch Memory expansion slot cover Serial number Bottom Components Function Releases a battery pack from the battery bay. Releases a removable hard drive from the hard drive bay.
Page 30: Regional Differences
Regional Differences Two connectors on the computer vary by region: the 25-pin connector and the RJ-11 jack. These connectors are used for modem and cellular phone connections. Some computer models with an integrated modem feature both an RJ-11 jack and a 25-pin connector. Some computer models with an integrated modem feature only an RJ-11 jack.
Page 31: Sing The
chapter SING THE This chapter tells how to identify shortcut keys, perform mouse operations, and use keyboard shortcuts and the embedded numeric keypad. Identifying Shortcut Keys Shortcut Keys Function keys F1-F12 Screen-control keys Pg Down, Home, and End) Embedded numeric keypad EYBOARD Cursor (arrow) keys (Pg Up,...
Page 32: Performing Mouse Functions
Performing Mouse Functions Use the EasyPoint III pointing device right mouse buttons to emulate the functions of an external mouse. Pointing Device and Mouse Buttons Using the Pointing Device and Mouse Buttons With either index finger, push the EasyPoint III pointing device in the direction that you want to move the onscreen pointer.
Page 33: Calculating On The Keyboard
Calculating on the Keyboard The computer keyboard features an embedded numeric keypad that is activated and deactivated by toggling When the embedded numeric keypad is toggled on: The Num Lk light The blue numbers and symbols on the top right of the embedded numeric keypad keys are active.
Page 34: Skipping Menus With Hotkeys
Skipping Menus with Hotkeys Hotkeys are preset, two-key combinations that take you directly to frequently used functions. The function keys used in hotkey combinations have blue icons on them that represent their hotkey functions. When you press some hotkeys, a popup window appears. To close a popup window, press the hotkey again.
Page 35 Image expansion Fn+T NOTE: The contrast control function of the applicable to Armada 7700 computers. Procedure Press the hotkey to display a popup window showing the charge status of battery packs in the computer and, if the computer is docked, in an optional ArmadaStation or Armada MiniStation.
Page 36: Automating Your Work With Programmable Keys
Automating Your Work with Programmable Keys The programmable keys feature enables you to Access a favorite document, worksheet, or application with a single keystroke. Add the functionality of an application logo key, such as the Microsoft Windows 95 Logo Key, to the computer keyboard. Display your programmable key assignments in the system tray on the Windows taskbar.
Page 37: Setting Programmable Key Assignments
Setting Programmable Key Assignments Each of the four programmable keys can have one assignment within a single scheme. If you have never created a scheme, the default scheme is the current scheme and your key assignments will be saved to the default scheme. For information on using schemes, refer to “Setting a Scheme”...
Page 38: Viewing Programmable Key Assignments
Unassigning a Programmable Key To remove an assignment from a programmable key: 1. Click StartÆSettingsÆControl PanelÆdouble-click the Keyboard icon (Windows 95) or the Programmable Key icon (Windows NT)ÆProgrammable Keys tab. 2. Click the button next to the number of the programmable key you want to unassign.
Page 39: Setting A Scheme
Setting a Scheme A scheme is a named collection of up to four programmable key assignments. A single programmable key can have a different programmable key assignment in each scheme. For example, you might assign each programmable key to a different game in a scheme you name “Games.”...
Page 40: Removing A Scheme
Removing a Scheme When you remove a scheme, the programmable key assignments used in that scheme are also removed. The programmable key assignments used in other schemes are not affected. To remove a scheme: 1. Click StartÆSettingsÆControl PanelÆdouble-click the Keyboard icon (Windows 95) or the Programmable Key icon (Windows NT)ÆProgrammable Keys tab.
Page 41: Managing Power
Chapter ANAGING This chapter lists power sources, identifies power indicators and controls, and tells how to initiate and manage the computer’s four power conditions. Choosing a Power Source You can run the computer with a battery pack. You can run the computer and charge a battery pack by connecting the computer to an external power source.
Page 42: Identifying Power Controls And Indicators
Identifying Power Controls and Indicators The computer uses four power conditions: on, off, Suspend, and Hibernation. You can use the following controls and indicators to monitor and manage these conditions: Suspend button Power switch Power/suspend light Power Controls and Power/Suspend Light 4-2 Managing Power...
Page 43: Initiating Power Conditions
Initiating Power Conditions This section tells when to turn the computer on and off and how to use Suspend and Hibernation. The following table describes the operations; the following sections describe each power condition. Initiating Power Conditions from the Keyboard Operation Turn computer on.
Page 44 Initiating Power Conditions from the Keyboard Operation Initiate Hibernation. NOTE: Hibernation cannot be initiated when computer is docked in a docking station. Exit Hibernation. Stop restoration from Hibernation. Resume restoration from Hibernation. 4-4 Managing Power Continued Procedure Indicator Press Fn + Power/suspend suspend button.
Page 45: Turning The Computer On And Off
Turning the Computer On and Off When you turn on the computer by sliding the power switch, your work returns as you left it if the computer was in Suspend or Hibernation. If you use the computer frequently and you want “instant-on” convenience, do not turn the computer off.
Page 46 Three circumstances affect Suspend: When the infrared port is enabled, the system will not initiate Suspend while the Infrared Monitor software is searching for an infrared device. To disable this search, click Start ÆSettingsÆControl Panel, double-click the Infrared iconÆOptions tab. Then remove the check from Search For and Provide Status for Devices in Range and click OK.
Page 47: Initiating Hibernation
Initiating Hibernation Initiate Hibernation when you want to Conserve power during a lengthy pause in your work. Clear the screen without saving or losing your work. “Bookmark” your work so it will return to the screen at your stopping place after a lengthy pause. Hibernation is an energy-saving feature that saves all information in memory to a Hibernation file on the hard drive, then shuts down the computer.
Page 48: Customizing Power Settings
Customizing Power Settings The default power management settings provide a balance between performance and power conservation. For example, using default settings: The system initiates Suspend after 5 minutes of inactivity. The system initiates Hibernation in a critical low-battery condition. If an application does not access information on the hard drive for 2 minutes, the hard disk spins down and remains idle until it is accessed again.
Page 49: Using Power Properties
Using Power Properties You can view and change most power settings by using the Power Properties dialog box. To access the Power Properties dialog box, click StartÆSettings ÆControl PanelÆdouble-click the Power icon. Click a tab on top of the Power Properties dialog box, then follow the onscreen instructions.
Page 50 Power Properties Settings Battery Status Disk Drives Hibernation PC Card Modems Power Resume Timer AC Energy Saver Tab If you are running Windows NT, you can customize several power conservation settings and then turn them all on or off with a single click at the AC Energy Saver tab.
Page 51 Enabling Energy Save Monitor—When AC Energy Saver is on, you can check the Energy Save Monitor checkbox to enable the energy-saving features of an Energy Star-compliant external monitor. Checking Energy Save Monitor enables the monitor to go into low-power mode following a screen save timeout. The Energy Save Monitor feature is network-compatible: if you are using network PC Cards or a network connection on an optional ArmadaStation, you will not be logged off the...
Page 52 Battery Conservation Settings Tab From the Battery Conservation Settings dialog box you can select among three general levels of battery conservation and enable or disable low-battery warning beeps. You can also select a Custom conservation level and assign your own settings for screen brightness and processor speed and for Suspend, system idle, hard disk idle, and screen save timeouts.
Page 53 Battery Conservation Settings Icons Battery Conservation Levels Level Result High Provides maximum battery conservation and the most battery life from a single charge. Medium (Default) Provides a balance between system performance and battery life. None (Drain) Turns off battery conservation; the system runs at full power.
Page 54 Setting Low-Battery Warning Beeps—To hear warning beeps when the computer reaches a low-battery condition, click the On radio button. To disable low-battery warning beeps, click the Off radio button. To adjust the volume of low-battery warning beeps, press display volume settings in a pop-up window. Press the right and left cursor keys to adjust volume.
Page 55 When Hibernation is turned on and the computer reaches a critical low-battery condition, the system saves data to a Hibernation file on the hard drive, then shuts down. The factory-default setting for Hibernation is On. When Hibernation is turned off and the computer reaches a critical low-battery condition, the system initiates Suspend instead of Hibernation.
Page 56: Using Computer Setup
Using Computer Setup You can view and change most power settings from Power Management in Computer Setup. To access Power Management, turn on or restart the computer, press when the cursor appears upper right on the screen, then select Computer SetupÆSystem FeaturesÆPower Management. Select the tab in the right-hand pane that describes the settings you want to access.
Page 57: Using Battery Packs
chapter SING ATTERY This chapter tells how to manage battery pack power, charge a battery pack, replace a discharged battery pack, and identify and resolve a low-battery condition. Managing Battery Pack Power You can mange battery pack power by Monitoring battery pack activity Controlling battery discharge Monitoring Battery Pack Activity You can view battery power information using any of the features...
Page 58 The following table shows how to access displays that provide battery pack information. The battery gauge popup window accessed by pressing level lights on a battery pack are described following the table. Access Click StartÆSettingsÆControl PanelÆdouble-click the Power iconÆPower PropertiesÆPower tab Or, in Windows 95, click the Battery meter icon on the taskbarÆAdjust Power...
Page 59 Using Battery Gauge The battery gauge hotkey, shows the charging status and the percent of a full charge remaining on each battery pack in the system. It also shows the percent of a full charge remaining in the system. While a battery pack is charging, the battery gauge popup window shows a lightening bolt icon beside its location number.
Page 60 Using Battery Meter The battery meter feature enables you to place an informative icon in the system tray on the Windows taskbar. You can then use the icon to view some power information at a glance or to view additional battery information by using the mouse cursor or a single, right, or double click.
Page 61 Click the battery meter icon to access a popup dialog box in which you can Enable/disable the low-battery warning popup dialog box. If you check Enable Low Battery Warning, a popup dialog box appears whenever the charge remaining in the battery pack running the computer reaches a critical low-battery condition.
Page 62 Using Battery Charge Level Lights Pressing the battery pack button displays the percent of a full charge remaining in the battery. Each battery charge level light of a full charge. If three battery charge level lights are lit, approximately 60 percent of a full charge remains. If all five battery charge level lights are lit, the battery pack is fully charged.
Page 63: Controlling Battery Discharge
Controlling Battery Discharge This section tells how to maximize battery operating time. For information on running the system at other battery power levels or while the computer is connected to an external power source, refer to Chapter 4, “Managing Power.” Battery pack operating time is affected by how you Configure the system Use the computer...
Page 64 Storing a Battery Pack Proper storage procedures reduce the self-discharge rate of a battery pack. CAUTION: To prevent permanent damage to a battery pack, do not expose it to high temperatures for extended periods of time. If the computer will be unused and unplugged from an external power source for more than two weeks, remove and store the battery pack(s).
Page 65: Charging A Battery Pack
Charging a Battery Pack A battery pack in the computer battery bay or MultiBay charges when the computer is plugged into external power. You can charge a battery pack in the computer while the computer is off or on and being used. A fully discharged battery pack fully charges in approximately 1.5 hours if the computer is off and approximately 3 hours if the computer is on.
Page 66: Replacing A Discharged Battery Pack
Replacing a Discharged Battery Pack In most circumstances, you can remove and insert battery packs in the computer battery bay or the computer MultiBay while the computer is on, off, in Suspend, or in Hibernation. However, if the computer is on and you are replacing the battery pack that is running the computer, you must initiate Suspend before removing the battery pack.
Page 67 4. Slide the battery pack out of the battery bay. Removing a Battery Pack from the Battery Bay For used battery recycling requirements, refer to “Battery Notice” in Appendix B. Using Battery Packs 5-11...
Page 68: Inserting A Battery Pack In The Battery Bay
Inserting a Battery Pack in the Battery Bay To insert a battery pack in the computer battery bay: 1. With the battery pack label facing up and the battery pack contacts facing the computer, slide the battery pack into the battery bay until it clicks into place.
Page 69: Inserting A Battery Pack In The Multibay
Inserting a Battery Pack in the MultiBay To insert a battery pack in the computer MultiBay: 1. With the label on the battery pack facing up and the battery contacts facing the computer, slide the battery pack into the MultiBay until it clicks into place. You can secure the battery pack in the MultiBay with NOTE: the single-bay security screw or the dual-bay security screw...
Page 70: Removing A Battery Pack From The Multibay
Removing a Battery Pack from the MultiBay To remove a battery pack from the computer MultiBay: 1. If the computer is on and you want to return your work to the screen after replacing the battery pack that is running the computer, press the suspend button.
Page 71 5. Slide the battery pack out of the MultiBay. Removing a Battery Pack from the MultiBay Using Battery Packs 5-15...
Page 72: Identifying And Resolving A Low-Battery Condition
Identifying and Resolving a Low-Battery Condition When a battery pack powering the computer reaches a low- battery condition— The system beeps several times. The indicator light of the bay containing the battery pack begins to blink. To resolve a low-battery condition— save your work. Then do one of the following: Initiate Suspend and replace the discharged battery pack with a fully charged battery pack.
Page 73: Working With Removable Drives
chapter ORKING WITH EMOVABLE The computer has one hard drive bay that supports a removable hard drive and one MultiBay that supports a removable diskette drive, CD-ROM drive, or second hard drive. When a hard drive in the hard drive bay is being accessed, the hard drive bay light being accessed, the MultiBay drive light Hard Drive Bay Light and MultiBay Drive Light...
Page 74 This chapter tells how to safely remove and insert removable drives and how to care for them when they are out of the drive bays. The “Using Boot Management” section at the end of the chapter tells how to change the drive boot sequence. The MultiBay also supports a battery pack;...
Page 75: Caring For Removable Drives
Caring for Removable Drives Removable drives are fragile components that must be handled with care. A hard drive carrying case and a MultiBay device carrying case are supplied with the computer to protect drives when they are out of the drive bays. CAUTION: To prevent damage to the computer, damage to a removable drive, or loss of information, observe these precautions:...
Page 76: Removing And Inserting Drives
Removing and Inserting Drives To prevent loss of information and damage to the IMPORTANT: computer, observe the cautions listed under “Caring for Removable Drives,” immediately preceding this section. Removing a Hard Drive from the Hard Drive Bay Before removing a hard drive, Compaq recommends that you back up all information on the hard drive.
Page 77 5. Slide the hard drive out of the hard drive bay. Removing a Hard Drive from the Hard Drive Bay 6. Pull the metal hard drive up and out of the plastic hard drive tray and place it in the hard drive carrying case included with the computer.
Page 78: Inserting A Hard Drive Into The Hard Drive Bay
Inserting a Hard Drive into the Hard Drive Bay To insert a hard drive into the hard drive bay: 1. Turn off the computer. 2. Release the hard drive tray from the hard drive bay by sliding the hard drive release latch left while pulling the hard drive tray from the recess beneath the hard drive bay.
Page 79: Inserting A Hard Drive Into The Multibay
To insert a hard drive into the MultiBay, you need an Armada 7000 Hard Drive MultiBay Adapter. This adapter is included with the purchase of an optional Armada 7700 hard drive. You can also purchase an Armada 7000 Hard Drive NOTE: MultiBay Adapter separately.
Page 80 To insert a hard drive into the MultiBay: 1. Turn off the computer. 2. Push back the slide tab 3. Lower the hard drive 4. Slide the hard drive toward the connector Adapter until both connectors are fully engaged. Inserting a Hard Drive into an Armada 7000 Hard Drive MultiBay Adapter 5.
Page 81: Removing A Hard Drive From The Multibay
Removing a Hard Drive from the MultiBay Before removing a hard drive, Compaq recommends that you back up all information on the hard drive. To remove a hard drive from the MultiBay: 1. Save your work, exit all applications, and shut down the computer.
Page 82: Removing A Diskette Drive Or Cd-Rom Drive From The Multibay
Removing a Diskette Drive or CD-ROM Drive from the MultiBay To remove a diskette drive or CD-ROM drive from the MultiBay: 1. If you are using Windows 95, save your work, exit all applications, and shut down the computer. If you are using Windows NT, it is not necessary to shut NOTE: down the computer before removing a diskette drive or a CD-ROM drive from the MultiBay.
Page 83 6. Slide the drive out of the MultiBay. Removing a Drive from the MultiBay 7. If you are not inserting another drive or a battery pack into the MultiBay, insert the weight saver included with the computer. For more information, refer to “Using the Weight Saver” in this chapter.
Page 84: Inserting A Diskette Drive Or Cd-Rom Drive Into The Multibay
Inserting a Diskette Drive or CD-ROM Drive into the MultiBay To insert a diskette drive or CD-ROM drive into the MultiBay: 1. If you are using Windows 95, save your work, exit all applications, and turn off the computer. : If you are using Windows NT, it is not necessary to turn NOTE off the computer before inserting a diskette drive or CD-ROM drive into the MultiBay.
Page 85: Using The Weight Saver
Using the Weight Saver The weight saver included with the computer is a light-weight, hollow device that covers the MultiBay opening and keeps the MultiBay compartment free of dust and obstructions. Use the weight saver to protect the MultiBay compartment and to minimize the weight of the computer when you do not have any other device inserted in the MultiBay.
Page 86: Using Boot Management
Using Boot Management Changing the Boot Sequence The factory-default boot sequence is the first bootable CD-ROM, the first bootable diskette, then the first bootable hard drive. A bootable drive contains files needed by the computer to start and operate properly. The bootable drive can be in the computer, or, when the computer is docked, in an optional ArmadaStation or Armada MiniStation EX.
Page 87: Using A Partitioned Hard Drive
Using a Partitioned Hard Drive The hard drive in your computer may be partitioned into up to four logical drives. Compaq partitions preinstalled hard drives with capacities greater than 2 gigabytes (GB) because Microsoft Windows operating systems using 16-bit file allocation tables do not recognize hard drive capacities greater than 2 GB.
Page 88: Connecting External Desktop Equipment
chapter ONNECTING ESKTOP QUIPMENT This chapter identifies the external connectors on the computer and tells how to connect the following external options: PS/2-compatible keyboard, numeric keypad, mouse, or other pointing device Parallel device, such as a printer or SCSI adapter Serial device, such as a serial mouse or printer Monitor or overhead projector Infrared-equipped device that is InfraRed Data Association...
Page 89: Identifying External Connectors
Identifying External Connectors The following illustration identifies connectors for the equipment discussed in this chapter. Serial connector Infrared port Parallel connector Keyboard/mouse connector (PS/2-compatible) External monitor connector Identifying Connectors for External Desktop Equipment An arrow on the connector or plug of a device indicates that NOTE: the cable should be connected with the arrow facing up.
Page 90: Connecting An External Device
Connecting an External Device You do not have to shut down the computer to connect an external keyboard, external numeric keypad, or PS/2-compatible mouse or other pointing device. After connecting an external PS/2-compatible device, you can use either the external or the integrated device. To connect an external device: 1.
Page 91: Setting Up An External Monitor Or Overhead Projector
Setting Up an External Monitor or Overhead Projector The computer can support an external display with a resolution up to 1280 × 1024 in 256 colors. When an external monitor or overhead projector is connected, the factory-default is to simultaneously display on both screens. The hotkey switches among simultaneous display, the external Fn+F4 display, and the internal computer display.
Page 92: Enabling Energy-Saving Features
Dual Display Settings In Windows 95, the computer’s dual display technology (two graphics controllers) allows you to set an external display resolution and/or refresh rate different from the fixed internal display settings when in simultaneous mode. Before the external display settings can be changed, the Color Palette on the Settings tab must be set to 256.
Page 93: Using The Infrared Port
Using the Infrared Port The infrared port on the rear panel of the computer provides cable-free communication between the computer and another infrared-equipped device such as a printer or desktop computer. This point-to-point communication is enabled by an invisible beam of infrared light. The infrared port supports both low speed connections up to 115 kilobits per second (Kbps) and high speed connections up to 4 megabits per second (Mbps).
Page 94: Establishing An Infrared Link
Establishing an Infrared Link To transmit data between two infrared-equipped devices that are IrDA-compliant: Enable the infrared ports on both devices. Position the ports for the transmission. If you are preparing for a computer-to-computer link, NOTE: ensure that each computer has a different name, according to Microsoft conventions.
Page 95 Positioning the Infrared Ports To position the infrared ports for optimal transmissions: Ensure that no objects block the line-of-sight path between the infrared ports. Position the two devices so that the infrared ports face each other at a distance no greater than 1.5 feet (about 0.5 meter). Aim the ports directly at each other.
Page 96: Accessing Infrared Software
Accessing Infrared Software Two preinstalled utilities support infrared communication, Direct Cable Connection and Infrared Monitor. Direct Cable Connection Direct Cable Connection operates an infrared, serial cable, or high-speed parallel cable connection between two computers. To run Direct Cable Connection, click StartÆProgramsÆ AccessoriesÆDirect Cable Connection.
Page 97: Using A Modem
chapter SING A ODEM This chapter tells how to connect and use an integrated modem, install and use an optional PC Card modem, and connect a modem to a cellular phone (North America). Connecting a Modem Modem devices and procedures vary by region. If the computer has both an RJ-11 jack and a 25-pin connector, follow the instructions for “Connecting a Modem in North America, Latin America, Japan, or Hong Kong”...
Page 98 RJ-11 Jack 25-Pin Connector 8-2 Using a Modem...
Page 99: Connecting A Modem In North America, Latin America, Japan, Or Hong Kong
Connecting a Modem in North America, Latin America, Japan, or Hong Kong If the computer was purchased for North America, Latin America, Japan, or Hong Kong, the computer features A 33.6 kilobytes per second (Kbps) integrated modem An RJ-11 jack A 25-pin connector The RJ-11 jack is a telephone connector that can be used with a standard (analog) telephone line and wall jack in all of the regions...
Page 100 To connect the modem to a standard telephone wall jack in North America, Latin America, Japan, or Hong Kong: 1. Plug the standard telephone cable into the RJ-11 jack . 2. Plug the opposite end of the telephone cable into a standard telephone wall jack Connecting the Modem to a Telephone Wall Jack in North America, Latin America, Japan, or Hong Kong...
Page 101: Connecting A Modem In Europe Or Asia Pacific (Except Japan And Hong Kong)
Connecting a Modem in Europe or Asia Pacific (except Japan and Hong Kong) If the computer was purchased for use in Europe or Asia Pacific (except Japan and Hong Kong), the computer features A 33.6 Kbps integrated modem A 25-pin connector A country-specific modem cable The 25-pin connector is a telephone connector that can be used with a country-specific modem cable and a standard telephone...
Page 102 To connect an integrated modem to a standard telephone wall jack in Europe or Asia Pacific (except Japan and Hong Kong): 1. Connect the 25-pin connector on the country-specific modem cable to the 25-pin connector on the computer . 2. Plug the opposite end of the country-specific modem cable into a standard telephone wall jack Connecting the Modem to a Telephone Wall Jack in Europe or Asia Pacific (Except Japan and Hong Kong)
Page 103: Finding Online Modem Instructions
Finding Online Modem Instructions An online help program that tells how to register, configure, and use a modem is preinstalled on the computer. To access the modem information in online help: 1. Click StartÆHelpÆdouble-click Modem. 2. From the Help Topics screen, select a topic from the Contents tab or search for a topic using the Index.
Page 104: Selecting Modem Software
Selecting Modem Software Communications software that you can use to operate the modem is preinstalled on all computer models except models purchased for Japan. Select the software according to the operating system you are using. To obtain modem software compatible with a computer NOTE: purchased for Japan, refer to “Worldwide Phone Numbers”...
Page 105: Traveling Internationally
Traveling Internationally The devices and procedures for travel connections vary by computer model and destination country. For information about traveling internationally with a computer purchased for Europe or Asia Pacific (except Japan and Hong Kong), refer to “Traveling from Europe or Asia Pacific”...
Page 106: Traveling From North America, Latin America, Japan, Or Hong Kong
Traveling from North America, Latin America, Japan, or Hong Kong The devices and procedures for connecting the modem in destination countries depend on whether you are Traveling to North America, Latin America, or Hong Kong Traveling to Europe or Asia Pacific (including Japan, but excluding Hong Kong) Traveling to North America, Latin America, or Hong Kong...
Page 107 To connect an International Modem Adapter: 1. Turn off the computer. 2. Connect the International Modem Adapter to the 25-pin connector on the computer 3. Connect the 25-pin connector on the country-specific modem cable to the International Modem Adapter 4. Plug the opposite end of the country-specific modem cable into a standard telephone wall jack 5.
Page 108: Using A Country-Specific Modem Cable
Using a Country-Specific Modem Cable Standard telephone wall jacks vary worldwide. They are consistent among locations in North America, Latin America, Japan, and Hong Kong, but vary by country elsewhere. To enable modem connections in other countries, Compaq offers optional country-specific modem cables. Each cable connects to the standard telephone wall jacks found in one or more regions or countries.
Page 109: Adding An Optional Pc Card Modem
Adding an Optional PC Card Modem You can add modem functionality to a computer model without an integrated modem by using an optional modem PC Card. Obtaining and Installing a Modem PC Card To purchase a modem PC Card compatible with the computer, refer to “Worldwide Telephone Numbers”...
Page 110: Connecting The Modem To A Cellular Phone (North America)
Connecting the Modem to a Cellular Phone (North America) Cellular phone frequencies vary by region. You can connect the modem to a cellular phone only if you are in North America, using a computer purchased for use in North America, and using a Compaq-compatible cellular phone.
Page 111 Selecting a Cellular Phone Cable The modem connectors on cellular phones vary. To connect the modem to a cellular phone, you must use a cellular phone cable approved for use with that make and model. CAUTION: Using the wrong cable could cause permanent damage to the modem.
Page 112: Connecting The Cellular Phone
Connecting the Cellular Phone To connect the modem to a supported cellular phone using a cellular phone cable: 1. Save your work, exit all applications, and turn off the computer. 2. Connect the 25-pin connector on the cellular phone cable to the 25-pin connector on the computer 3.
Page 113: Finding Online Cellular Phone Instructions
Finding Online Cellular Phone Instructions To enable the modem to check for a cellular phone connection, you must register the cellular phone with the modem. After registration is complete, the modem will check for the presence of the cellular phone and dial through it whenever it is connected. For information about registering, configuring, managing, and using the cellular phone, refer to the online help program preinstalled on the computer.
Page 114: Using Pc Cards
chapter PC C SING A PC Card is a credit card-sized option designed to conform to the standard specifications of the Personal Computer Memory Card International Association (PCMCIA). Examples of PC Cards include fax/modem cards, hard drive cards, memory cards, and network interface cards.
Page 115: Using The Compaq Pc Card Solutions List
Using the Compaq PC Card Solutions List Compaq offers a list of PC Cards, including 32-bit (CardBus) and Zoomed Video PC Cards, that are compatible with Compaq computers and meet rigorous Compaq quality standards. PC Cards listed in the Premier category are comprehensively tested by Compaq.
Page 116: Inserting A Pc Card
Inserting a PC Card Some PC Cards are supported only in the top or bottom slot, and not all combinations of PC Cards are supported. For information about using PC Card slots, refer to “Selecting PC Card Slots” first in this chapter. If you are running Windows 95: You do not have to shut down or restart the computer to insert and use a PC Card.
Page 117 To insert a PC Card: 1. With the connector facing in, push the PC Card through the PC Card doors and align the PC Card on the guide rails. CAUTION: damage the slot. 2. Gently push the card into the slot until it is seated. A computer running Windows 95 beeps twice when the card is ready for use.
Page 118: Removing A Pc Card
Removing a PC Card The procedure for removing a PC Card varies with the operating system you are using and with the kind of PC Card you want to remove. If you are running Windows 95: You can remove a PC Card while the computer is off or on. The PC Card icon appears in the system tray on the Windows taskbar only while a PC Card is inserted.
Page 119: When The Computer Is Off
When the Computer is Off To remove a PC Card when the computer is off: 1. Pull the PC Card eject lever containing the PC Card. 2. Gently grasp the card and pull it out Removing a PC Card When the Computer is On To stop, then remove a PC Card from a computer that is on and running Windows 95: 1.
Page 120: Using Audio Components
chapter SING UDIO The computer’s industry-standard 16-bit stereo sound system can record, edit, and play voice, music, and other sounds. This capability enables you to take advantage of the newest multimedia business, presentation, education, and entertainment software. This chapter identifies the computer’s audio components and tells how to use the computer’s microphone, volume control, and stereo speakers.
Page 121: Identifying Audio Components
Identifying Audio Components Front Audio Components Microphone Stereo speakers (2) Volume control Rear Panel Audio Components 10-2 Using Audio Components Microphone jack Stereo speaker/headphone jack Stereo line-in jack...
Page 122: Using Audio Features
Using Audio Features Microphone The internal microphone has a standard sensitivity of -50 dB and supports audio input when the display is open or closed. The internal microphone is disabled if an external microphone is connected. Stereo Speakers The internal stereo speakers provide quality audio playback for multimedia applications.
Page 123: Volume Control
Volume Control Two buttons adjust the volume of the internal speakers and of connected external audio devices such as speakers, headphones, or a headset. To increase volume, press the right button. To decrease volume, press the left button. To mute the volume, press both buttons.
Page 124: Connecting External Audio Devices
Connecting External Audio Devices The computer features three connectors for external audio devices. Connect an external microphone to the microphone jack. Connect stereo speakers, headphones, or a headset to the stereo speaker/headphone jack. Connect an external stereo player such as a CD player, stereo tuner, or tape deck to the stereo line-in jack.
Page 125: Stereo Line-In Jack
Stereo Line-In Jack The stereo line-in jack is the input line for an external stereo player such as a CD player, stereo tuner, or tape deck. The input device must have a 3.5-mm stereo plug and must supply line input levels of 0.5 to 4.25 volts. The line output of most stereo players meets this specification.
Page 126: Increasing Ram
chapter NCREASING This chapter tells how to obtain and install an optional memory expansion board to expand random access memory (RAM). The computer has 16 megabytes of integrated memory and two memory expansion slots for additional memory. Some models have a 16-Megabyte Memory Expansion Board preinstalled in one of these slots.
Page 127: Obtaining An Optional Memory Expansion Board
Obtaining an Optional Memory Expansion Board To view a list of the memory expansion boards available for the computer: Refer to the Options flyer that came with the computer. Refer to the online Options Catalog by clicking StartÆCompaq Information CenterÆOptions Catalog. Refer to “Worldwide Telephone Numbers”...
Page 128: E Lectrostatic D Ischarge
Removing a Memory Expansion Slot Cover To remove the memory expansion slot cover: WARNING: Failure to unplug the power cord and remove the battery pack before installing a memory expansion board can damage the equipment and expose you to the risk of electrical shock.
Page 129: Removing A Memory Expansion Board
Removing a Memory Expansion Board This section tells how to remove a memory expansion board from a memory expansion slot. If you are not replacing an installed memory expansion board, refer to the following section, “Inserting a Memory Expansion Board.” To remove an installed memory expansion board: 1.
Page 130: Inserting A Memory Expansion Board
Inserting a Memory Expansion Board A memory expansion board is asymmetrically keyed (notched) to ensure correct positioning. To insert an optional memory expansion board: 1. Insert the memory expansion board into an empty memory expansion slot at a 45-degree angle . Then slide it gently into place until it is seated while tilted.
Page 131: Replacing The Memory Expansion Slot Cover
Replacing the Memory Expansion Slot Cover To replace the memory expansion slot cover: 1. Lay the memory insulator expansion board (s), ensuring that all edges of the memory insulator are tucked inside the memory expansion compartment. 2. Replace the memory expansion slot cover flush right over the memory expansion compartment, then sliding it left until it is seated.
Page 132: Maintenance , Shipping , And Travel
chapter AINTENANCE RAVEL This chapter tells how to care for the computer, replace the pointing device cap, and ship or travel with the computer. For computer dimensions and guidelines on temperature, relative humidity, altitude, and input power, refer to Appendix D, “Specifications.” Caring for the Computer Routine care involves only minimal cleansing and a few precautions:...
Page 133 Do not place anything on top of the computer display. CAUTION: place anything on top of the computer when it is closed. Carry the computer in the slipcase with care. CAUTION: convenience only and does not provide shock and vibration protection for the computer.
Page 134: Replacing The Pointing Device Cap
Replacing the Pointing Device Cap If the EasyPoint III pointing device cap becomes soiled or worn, you can replace it with one of the two spare pointing device caps included with the computer. Replacing the Pointing Device Cap To replace the rubber pointing device cap: 1.
Page 135: Preparing The Computer For Shipping Or Travel
Preparing the Computer for Shipping or Travel Before you ship or travel with the computer: 1. If applicable to the destination(s), review the guidelines on temperature, relative humidity, altitude, and input power in Appendix D, “Specifications.” 2. Back up all important hard drive files onto diskettes, tape media, or another computer.
Page 136: Preparing For Air Travel
Preparing for Air Travel Review “Caring for the Computer” in this chapter. Review “Preparing the Computer for Shipping or Travel” in this chapter. If you plan to use the computer on the plane, check with the airline you are using. In-flight computer use is at the discretion of the airline.
Page 137: Securing The Computer
chapter ECURING THE You can enable several types of security by using the preinstalled software described in this chapter. Power-on password prevents unauthorized operation of the computer. QuickLock disables the keyboard and pointing device at power-on until the power-on password is entered. QuickBlank clears the screen at power-on until the power-on password is entered.
Page 138: Using Security Software
Using Security Software A power-on password must be established before QuickLock and QuickBlank can be enabled. The same password can be used as a power-on password and as a setup password. Using a Power-On Password A power-on password is a software security feature that permits computer operation only after entering a unique, preset, secret word or code.
Page 139 Second, follow the onscreen instructions. Type carefully. To ensure security, the power-on password does not display as you type it. The power-on password can be up to seven alphanumeric characters. The power-on password is not case sensitive. The power-on password must be established and entered with the same set of keys.
Page 140: Using Quick Controls
Using Quick Controls If you have established a power-on password, you can enable QuickLock, then QuickBlank and QuickLock on Suspend. QuickLock disables the pointing device at power-on until the power-on password is entered. It allows the keyboard to be used only to enter the power-on password.
Page 141: Using A Setup Password
Using a Setup Password A setup password is a software security feature that permits changes to be made to the system configuration only after entering a unique, preset, secret word or code. After a setup password is established a setup password prompt appears each time is pressed to access Compaq Utilities.
Page 142 Second, follow the onscreen instructions. Type carefully. To ensure security, the setup password does not display as you type it. The setup password can be up to seven alphanumeric characters. The setup password is not case sensitive. The setup password must be established and entered with the same set of keys.
Page 143: Changing Or Deleting A Power-On Or Setup Password
Changing or Deleting a Power-On or Setup Password An established power-on password or setup password can be changed only at the password prompt window. The password prompt window for an established power-on password appears on the screen when the computer is turned on. The password prompt window for an established setup password appears on the screen when Compaq Utilities.
Page 144: Disabling Devices
Disabling Devices You can prevent the unauthorized use of some of the computer’s capabilities. This enables you to allow limited use of the computer by another user. You can disable the diskette drive controller, diskette drive write ability, diskette drive boot, the serial port, the infrared port, and the parallel port.
Page 145: Using Security Hardware
Using Security Hardware Four types of security hardware are included with the computer: Single-bay security screws (2) Dual-bay security screws (2) Memory expansion slot cover security screws (2) Torx T-10 screwdriver Security Hardware Use the single-bay and dual-bay security screws to secure devices in the hard drive bay or the MultiBay.
Page 146: Securing Devices In The Hard Drive Bay And Multibay
Securing Devices in the Hard Drive Bay and MultiBay To secure devices in the hard drive bay 1. Place the computer on a flat surface, bottom side up and facing forward. 2. Depending on the device(s) you want to secure, insert a single-bay security screw or a dual-bay security screw into the security slot(s) on the bottom of the computer.
Page 147: Securing A Memory Expansion Board
Securing a Memory Expansion Board On a model that ships with an empty memory expansion compartment, the memory expansion slot cover is attached to the computer with a standard Torx T-8 screw. To secure the memory expansion slot cover with one of the two tamper-resistant memory expansion slot cover screws supplied with the computer: 1.
Page 148 3. Use the Torx T-10 screwdriver included with the computer to replace the factory-installed screw with a memory expansion slot cover security screw. Inserting a Memory Expansion Slot Cover Security Screw 13-12 Securing the Computer...
Page 149: Using An Optional Cable Lock
Using an Optional Cable Lock The computer has a cable security slot that can be used with an optional cable lock to attach the computer to a fixed or heavy object. NOTE : A Kensington MicroSaver Security System cable lock (Model 64068) is available from Kensington Microware Ltd.
Page 150: Computer Setup And Diagnostics
chapter OMPUTER IAGNOSTICS Compaq Utilities comprises Computer Setup, Computer Checkup (TEST), View System Information (INSPECT), and other configuration and diagnostic utilities that you can use to Configure the computer system Test for proper functioning of system components Display information about system configuration To prevent unauthorized access to Compaq Utilities, NOTE: establish a set-up password.
Page 151: Using Computer Setup
Using Computer Setup Use Computer Setup to Set custom features that are not available within Windows 95 Configure some new devices When you select Computer Setup from the Compaq Utilities menu and follow the onscreen instructions, the computer beeps once and restarts.
Page 152: Getting Help
Getting Help Many of the features listed on Computer Setup menus are described elsewhere in this Reference Guide. For example, for more information about the following tabs within System Features, refer to the following chapters. System Feature Tab Power Management Security Management Boot Management Intelligent Manageability...
Page 153 To run Computer Checkup: 1. Ensure that the computer is connected to external power. (A low-battery condition could initiate Hibernation and interrupt the program.) 2. Turn on the external devices that you want to test. Connect the printer if you plan to print the log of errors. 3.
Page 154: Using View System Information (Inspect)
Using View System Information (INSPECT) Use View System Information (INSPECT) to Prepare for a call to Technical Support Obtain information about system configuration To obtain similar configuration information from within NOTE: Windows 95, click StartÆSettingsÆControl PanelÆdouble-click Compaq Diagnostics. The information generated by View System Information can be displayed, printed, and saved.
Page 155: Using Other Features
Using Other Features Other features available from within Compaq Utilities on some computer models include Manage Diagnostics Partition Create Diagnostics Diskette Manage Diagnostics Partition Use Manage Diagnostics Partition to create, delete, or upgrade Computer Setup and the Compaq diagnostics utilities. Creating a diagnostics partition is normally done only to add Compaq Utilities to a replacement hard drive.
Page 156: Intelligent Manageability
chapter NTELLIGENT Intelligent Manageability is software that combines innovative hardware technology with PC LAN management tools to make Compaq computers easier to inventory, troubleshoot, and protect. The lowercase i in the notification area on the taskbar indicates that Intelligent Manageability is installed on the computer. Fault Management, Asset Management, and Security Management are features within Intelligent Manageability.
Page 157: Asset Management
Asset Management AssetControl is an asset management utility that makes it easy and inexpensive to maintain an accurate and current inventory of personal computers, components, and monitors that support VESA DDC (Video Electronics Standards Association Data Display Channel) and EDID (Extended Display Identification Data) standards.
Page 158: Troubleshooting
chapter ROUBLESHOOTING If you have a problem with the computer, you may be able to resolve it easily by using the Minor Problems Checklist and the tables of troubleshooting solutions in this chapter. For online Troubleshooting help, refer to the Troubleshooting section of the online Reference Guide: Click StartÆHelp ÆContentsÆdouble-click TroubleshootingÆproblem.
Page 159: Minor Problems Checklist
Minor Problems Checklist If you encounter a minor problem with your computer or software application, the following checklist may suggest a solution. Is the computer connected to an external power source? Or is a fully charged battery pack installed? Is the computer turned on? (When the computer is on, the power/suspend light is on and not blinking.) Are all cables connected properly and securely? Was a nonbootable diskette in the computer diskette drive...
Page 160: Solving Audio Problems
Solving Audio Problems Problem Computer beeps once after you turn it Computer does not beep after the Power-On Self-Test (POST). Computer beeps several times recurrently and the battery power light or MultiBay drive light is blinking. Computer does not beep to indicate a low-battery condition.
Page 161: Solving Battery Problems
Solving Battery Problems The solutions for “Solving Power Problems” also may be helpful. Problem Computer does not turn on when battery pack is inserted (and external power is disconnected). Computer beeps several times recurrently and battery power light or MultiBay drive light is blinking.
Page 162 Solving Battery and Battery Gauge Problems Problem Possible Cause While the battery Hibernation has been power light or the turned off, and the MultiBay drive light computer has entered is blinking, the a critical low-battery computer beeps condition. twice and the power/suspend light begins blinking.
Page 163 Solving Battery and Battery Gauge Problems Problem The computer shut down and informa- tion in memory was lost when a battery pack was being replaced. Battery charge does not last as long as expected. 16-6 Troubleshooting Continued Possible Cause Solution Suspend was not To prevent loss of initiated, or a charged...
Page 164: Solving Diskette And Diskette Drive Problems
Solving Battery and Battery Gauge Problems Problem Battery gauge is inaccurate. Solving Diskette and Diskette Drive Problems Problem Cannot access diskette drive. Diskette drive cannot write to a diskette. Continued Possible Cause Solution The battery pack is Fully charge the battery new or was not used pack until the battery for a long time...
Page 165 Solving Diskette and Diskette Drive Problems Problem Diskette drive cannot write to a diskette (continued). Diskette drive cannot read a diskette. 16-8 Troubleshooting Continued Possible Cause Solution Diskette has a bad Copy files to hard drive sector. or another diskette. Reformat the bad diskette.
Page 166: Solving Display Problems
Solving Diskette and Diskette Drive Problems Problem Cannot boot from a diskette. Solving Display Problems This section lists some common causes and solutions for computer display and external monitor problems To perform a monitor self-test on an external VGA color or monochrome monitor: 1.
Page 167 Solving Display Problems Problem Characters are dim. Screen is blank. Screen is blank and the power/suspend light is blinking. Screen is blank, the power/suspend light and the battery power light or the MultiBay drive light are blinking. Computer screen is blank and the external monitor displays information.
Page 168 Solving Display Problems Continued Problem Possible Cause Display on an Incorrect display external monitor is device drivers are distorted. installed or incorrect resolution is set. The external monitor is not Energy Star- compliant, but monitor energy-saving feature is enabled. Small red, green, or Small spots, called blue spots appear on-pixels, often...
Page 169: Solving Hard Drive Problems
Solving Hard Drive Problems CAUTION: Maintain an up-to-date backup of your hard drive in case of errors or failures. Problem Cannot access hard drive. Reading the hard drive takes an unusually long time after restarting the computer. Hard drive error occurs.
Page 170: Solving Hardware Problems
Solving Hard Drive Problems Problem Hard drive error occurs (continued) . Errors occur after booting from an additional hard drive. Solving Hardware Problems Problem New device is not recognized as part of the computer system. Continued Possible Cause Solution Hard drive may be Try inserting another damaged.
Page 171 Solving Hardware Problems Problem Cannot access a removable drive. Computer beeps four times when turned on, power/suspend light is on, but screen remains blank. 16-14 Troubleshooting Continued Possible Cause Solution A removable drive is In Windows 95, shut not seated properly. down the computer, remove and reinsert the drive, then turn on the...
Page 172: Solving Infrared Problems
Solving Infrared Problems Problem Cannot link with another infrared- equipped device. Possible Cause Solution Appropriate software Install the appropriate is not running on both software on the second devices. device and start the program on both devices. Infrared port Enable infrared port on on computer is computer.
Page 173 Solving Infrared Problems Problem Cannot link with another infrared- equipped device (continued). Cannot link with another computer. Data transmission problem. 16-16 Troubleshooting Continued Possible Cause Solution(s) Devices are placed Lessen the angle between at too wide an angle. the devices. (The maximum capture angle for IrDA interface is 30 degrees;...
Page 174: Solving Keyboard And Numeric Keypad Problems
Solving Infrared Problems Problem Data transmission problem ( continued) . Solving Keyboard and Numeric Keypad Problems Problem Embedded numeric keypad does not work. External keyboard does not work. Keyboard and pointing device are locked. Continued Possible Cause Solution(s) Movement. Do not move either unit during data transmission.
Page 175: Solving Memory Problems
Solving Memory Problems Problem Memory count during Power-On Self-Test (POST) is incorrect. An Out of Memory message is displayed on the screen, or insufficient memory error occurs during operation. Solving Modem Problems Problem Characters are garbled/transfer rates are slow. Cellular connection doesn’t work (North America only).
Page 176 Solving Modem Problems Continued Problem Possible Cause Modem loses The cable connection connection. from the telephone line to the modem is loose. Call Waiting has not been disabled. No dial tone. Phone service is not connected to the telephone wall jack. The modem is not responding to commands from the...
Page 177: Solving Pc Card Problems
Solving Modem Problems Problem No dial tone (continued). Phone line noise is causing a disconnection. Solving PC Card Problems If you are running Windows NT, refer also to the Help program within CardWare. To access CardWare, click StartÆ ProgramsÆCardWare. Problem Computer does not beep when PC Card is inserted, but...
Page 178 Solving PC Card Problems Continued Problem Possible Cause Computer does not PC Card sound beep when PC Card effects have been is inserted, but disabled. PC Card works correctly (continued). Computer does not Card is not inserted beep when PC Card properly.
Page 179: Solving External Pointing Device Problems
Solving External Pointing Device Problems The following are common problems with an external mouse, trackball, or other pointing device. Problem External pointing device does not work. Cursor skips or moves abnormally when using an external pointing device. Solving Power Problems Solutions for “Solving Battery and Battery Gauge Problems”...
Page 180 Solving Power Problems Continued Problem Possible Cause Computer will not Battery pack may be turn on when defective. connected to external power if battery pack is in the computer. Computer turned off System initiated while it was left Hibernation after a unattended and preset timeout.
Page 181 Solving Power Problems Problem Computer beeps twice when you press + suspend button. System does not initiate Suspend. 16-24 Troubleshooting Continued Possible Cause Solution Hibernation has been Click StartÆSettings ÆControl PanelÆ turned off. double-click the Power iconÆPower PropertiesÆHibernation tab. Then click Hibernation On.
Page 182: Solving Printer Problems
Solving Printer Problems If you experience problems printing, refer to the printer documentation for instructions to run a printer self-test. If the self- test is successful, it is not a printer-specific problem. Problem Printer will not turn Printer will not print. Printer prints garbled information.
Page 183: Compaq Customer Support
appendix OMPAQ USTOMER Preparing for a Technical Support Call You may be able to resolve the problem using “Troubleshooting” in the online Reference Guide or in Chapter 16 of this guide. If not, run the diagnostic utilities described in Chapter 14, “Computer Setup and Diagnostics,”...
Page 184 The printed error message log from Computer Checkup (TEST), or a list of the devices and error messages received. For instructions, refer to Chapter 14, “Computer Setup and Diagnostics.” Specific information about your configuration settings. You can use View System Information (INSPECT) to generate configuration information and then save it to a file or print it.
Page 185: Worldwide Telephone Numbers
Worldwide Telephone Numbers Locate your geographical area in the following table and use one of the telephone numbers for Compaq assistance. General Information Numbers—Product information, technical assistance, and the location of your nearest Compaq authorized dealer, reseller, or service provider. Technical Support Numbers—Hardware technical support in analyzing system configuration and diagnostic problems or troubleshooting.
Page 186 Worldwide Telephone Numbers Location Belgium / Luxembourg Compaq Care Center General Fax Infoline (resellers, brochures) QuickLine (BBS) Order Software Backup Order Software Backup by Fax Brazil General Information Canada General Information Technical Support* Customer Support* Order Software Backup* Battery Pack Recycling* Caribbean General Information Technical Support...
Page 187 Worldwide Telephone Numbers Location Denmark General Information Technical Support Finland General Information Technical Support* QuickLine (BBS) France General Information Technical Support Germany Hotline Hotline Fax Infoline Infoline Fax QuickLine FaxPaq Order Software Backup* Hong Kong General Information Technical Support PaqFax Hungary General Information Technical Support...
Page 188 Worldwide Telephone Numbers Location Israel General Information Technical Support PaqFax Italy General Information Technical Support Japan General Information* Technical Support* Windows 95 Support* Order Software Backup * FaxStation Korea General Information Technical Support Malaysia General Information Technical Support Mexico General Information Technical Support PaqFax Netherlands...
Page 189 Worldwide Telephone Numbers Location New Zealand General Information Norway General Information Technical Support Poland General Information Technical Support Portugal General Information Technical Support Russia General Information Technical Support PaqFax Singapore General Information Customer Support Center PaqFax South Africa General Information Technical Support Spain General Information...
Page 190 Worldwide Telephone Numbers Location Switzerland General Information Technical Support QuickLine Bulletin Board Order Software Backup Taiwan General Information Technical Support Thailand General Information United Arab Emirates (Dubai) General Information United Kingdom General Information FaxPaq QuickLine Bulletin Board United States Product Information* Technical Support* PaqFax* Download Facility...
Page 191: Regulatory Notices
Appendix EGULATORY Regulatory Agency Identification Numbers Regulatory agencies worldwide use agency series numbers for product identification. Each approved product displays the assigned agency series number. To ensure continued safe and reliable operation, the options listed below should be used only with Compaq series 2890, 2890A, and 2890B computers.
Page 192: Federal Communications Commission Notice
Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Page 193: Canadian Notice
Declaration of Conformity (United States only) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 194: Japanese Notice
Japanese Notice German Ergonomics Notice The Compaq 2890 series of computers have been evaluated and found to comply with the requirements of ZH 1/618, 1980. The computers were evaluated using MS-DOS Version 3.31 or higher, BASICA/T, and the EGA_THIN.CPI character set, as published by Compaq.
Page 195: Battery Notice
Battery Notice WARNING: This computer contains an internal nickel metal hydride auxiliary battery. There is a risk of explosion and injury if the battery is incorrectly replaced or improperly handled. Do not attempt to recharge, disassemble, immerse in water, or dispose of it in fire. Replacement should be done by a Compaq authorized service provider using the Compaq spare part for this computer.
Page 196: Power Cords
Power Cords If you were not provided with a power cord for your computer or for an AC power option intended for use with your computer, you should purchase a power cord that is approved for use in your country. The power cord must be rated for the product and for the voltage and current marked on the product’s electrical ratings label.
Page 197 Safety Precautions for Modems Always follow these basic safety precautions when using a modem or telephone that is not cordless. WARNING: To reduce the risk of personal injury, electric shock, or fire: Never connect or use a modem or telephone during a lightning storm.
Page 198: Telephone Consumer Protection Act Of 1991
Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service. If you experience trouble with this telephone equipment, contact your local telephone company for information on obtaining service or repairs.
Page 199 Before installing the equipment, users should ensure that it is permissible to be connected to the facilities of the local tele- communications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord).
Page 200 AUSTEL Requirements CAUTION: Failure to set the modem, and any communications software used with the modem, to the values contained in the Telephone Answering Machine documentation will result in the modem being operated in a non-compliant manner. Consequently, there would be no permit in force for this equipment, and the Telecommunications Act 1991 prescribes a penalty of $12,000 for the connection of non-permitted equipment.
Page 201 U.K. BABT User Information Safety The Compaq series 576W global modem is intended for use in the Compaq 2890 series of computers. For the purposes of BABT approval, the Compaq series 576W global modem is classified as a host-independent product. The following information characterizes the requirements of the host system in order to maintain the reliable use of the Compaq series 576W global modem:...
Page 202 Telephone Network Connection The modem is suitable for connection to the Public Switched Telephone Network (PSTN) direct exchange lines and relevant branch systems (PBXs). A ringer equivalent number (REN) is a value given to all apparatus to be connected to the PSTN. Its value can be taken and used to calculate the maximum number of equipment items that can be connected in parallel without impairing the performance of the standard bell circuit.
Page 203 Automatic dialing Tone detection of busy tone, dial tone, or number unobtainable tone Auto clear from the call origination end Loop disconnect (pulse) dialing Multifrequency (tone) dialing Any other usage will invalidate the approval of the apparatus if, as a result, it ceases to conform to the standards against which approval was granted.
Page 204 If the above mentioned difficulties are experienced, please contact your product supplier or your authorized Compaq reseller in the United Kingdom. This device is intended for auto-answering of incoming calls. Under normal conditions callers will be accustomed to calls being answered within 10 seconds, and a majority of callers will abandon calls that are not answered within 45 seconds.
Page 205 User Instructions Compliant with New Zealand Telecom Requirements Safety The series 576W global modem is intended for use with the Compaq 2890 series of computers. For the purposes of New Zealand Telecom approval, the Compaq series 576W global modem is classified as a host-independent product. The following information characterizes the requirements of the host system in order to maintain the reliable use of the Compaq series 576W global modem:...
Page 206 Telephone Network Connection 1. The modem is suitable for connection to the Public Switched Telephone Network (PSTN) direct exchange lines and relevant branch systems (PBXs). 2. A ringer approximate loading (RAL) is a value given to all apparatus to be connected to the PSTN. Its value can be taken and used to calculate the maximum number of equipment items that can be connected in parallel without impairing the performance of the standard bell circuit.
Page 207 9. This apparatus has been approved for the following facilities: Simple modem Facsimile Telephone answering machine functions Automatic call initiation Detection of initial proceed indication Detection of secondary proceed indication Operation in the absence of proceed indication Automatic dialing Tone detection of busy tone, dial tone, or number unobtainable tone Auto clear from the call origination end Loop disconnect (pulse) dialing...
Page 208 3. When the user manually initiates a call via equipment connected to the Compaq personal computer, the equipment shall operate within the following restrictions: a. Not more than five call attempts shall be made to the same number within a one-hour period. b.
Page 209: Laser Safety
Laser Safety All Compaq systems equipped with laser products comply with appropriate safety standards, including IEC 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies for Class 1 laser products. It does not emit hazardous light; the beam is totally enclosed during all modes of customer operation and maintenance.
Page 210: Electrostatic Discharge
appendix LECTROSTATIC A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. Before handling electrostatic-sensitive components, discharge static electricity by one of the methods described in this appendix. Preventing Electrostatic Discharge When Handling Removable Drives To prevent electrostatic damage to removable drives, observe these precautions: Before handling a removable drive, discharge static electricity...
Page 211: Grounding Methods
Before touching an electronic component, discharge static electricity by one of the grounding methods described later in this appendix. If you must leave the area during installation, remember to reground yourself before resuming installation. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
Page 212: Specifications
appendix PECIFICATIONS Operating Environment The following guidelines provide a safe operating environment for the computer. Temperature Operating Non-operating (excluding battery pack) Relative Humidity (non-condensing) Operating Non-operating Altitude (unpressurized) Operating Nonoperating Operating Environment 50 to 104°F -4 to 140°F 10 to 90% 5 to 90% 38.7 C Maximum Wet Bulb 0-10,000 ft...
Page 213: Computer Dimensions
Input Power Requirements Input power to the computer should comply with the following specifications. Input Power Requirements Rated Voltage Rated Current Rated Frequency Range NOTE : This product is designed for IT power systems with phase-to-phase voltage not exceeding 240 Vrms minimum charge. Computer Dimensions Models with 12.1 Inch (30.73 cm)
Page 214: Index
NDEX AC Energy Saver, 4-10 adapter. See Armada 7000 Hard Drive MultiBay Adapter, International Modem Adapter, 3-to-2 prong plug adapter Armada 7000 Hard Drive MultiBay Adapter identifying, 6-8 inserting hard drive in, 6-7 inserting in MultiBay, 6-8 obtaining, 6-7 removing from MultiBay, 6-9 Armada MiniStation affecting Hibernation, 4-7 CD-ROM drive in, affecting Suspend,...
Page 215 battery, auxiliary, 16-5, B-5 beeps enabling/disabling, 4-9, 4-14 identifying, 4-3, 4-4, 5-16, 9-4, 9-6, 14-2, 16-3, 16-5, 16-14, 16-21, 16-24 setting volume for, 3-4 troubleshooting, 16-3, 16-5, 16-20 blue characters on keys, 3-3 blue icons on keys, 3-4 boot management, 6-14, 14-3 bootable drive, 6-14 Break key, 4-4 brightness control, 3-5...
Page 216 date and time, troubleshooting, 16-5 Desktop Area, 7-4, 7-5 desktop expansion base. See ArmadaStation device drivers adding legacy device, 14-2 installing parallel, serial, 7-3 installing PC Card, 9-2 diagnostic utilities Compaq Diagnostics, 14-5 Computer Checkup (TEST), 14-3 Fault Management, 15-1 Power-On Self-Test (POST), 16-3, 16-18 View System Information...
Page 217 Fn key identifying, 3-1, 4-2 initiating power conditions, 4-3 using in hotkey combinations, 3-4, using with display settings, 7-4 using with embedded numeric keypad, 3-3 function keys blue icons on, 3-4 identifying, 3-1 using in hotkey combinations, 3-4, graphics controller, 7-5 grounding methods, C-2 hard disk idle, 4-8, 4-11 hard drive...
Page 218 image expansion, 7-4 image panning, 7-4 incandescent light, flashing, effect on infrared transmissions, 7-8 infrared connections supported, 7-6 icon, 7-7 IrDA compliance, 7-6 linking, 7-8 port, identifying, 2-7 software, 7-7, 7-9 troubleshooting, 16-15, 16-24 Infrared Monitor, 7-7, 7-9 infrared port disabling, 13-8 identifying, 7-2 Insight Manager, 15-1...
Page 219 magnetic fields, 12-5, C-1 Manage Diagnostics Partition, 14-6 Media Player software, 10-1 memory expanding RAM, 11-1 integrated, 11-1 viewing amount of, 11-1 memory expansion board included with computer, 11-1 inserting, 11-5 obtaining optional, 11-2 removing, 11-4 securing, 13-11 memory expansion compartment, 11-6, 13-11 memory expansion slot cover, 2-9, 11-3, 11-6, 13-11...
Page 220 navigating during software setup, 1-9 in Compaq Utilities, 14-1 in Computer Checkup, 14-4 in Computer Setup, 14-2, 14-3 with EasyPoint III pointing device, mouse buttons, 3-2 Num Lk light identifying, 2-2, 3-3 indicating embedded numeric keypad status, 3-3 numeric keypad. See embedded numeric keypad, numeric keypad, external numeric keypad, external connecting, 3-3, 7-2, 7-3...
Page 221 power switch identifying, 2-2, 4-2 turning the computer on and off, 4-5 power/suspend light identifying, 2-3, 4-2 indicating critical low-battery condition, 5-16 indicating power condition, 4-3 power-on password changing, 13-7 defined, 13-2 deleting, 13-7 entering, 13-3 establishing, 13-2 prompt, accessing, 13-3 using as setup password, 13-2 with QuickLock/QuickBlank, 13-2 Power-On Self-Test (POST), 16-3,...
Page 222 serial connector connecting device to, 7-3 disabling, 13-8 identifying, 2-8, 7-2 serial number, 1-10, 2-9, A-1 service information, A-1 setup password changing, 13-7 defined, 13-5 deleting, 13-7 effects of, 13-5 entering, 13-6 establishing, 13-5 prompt, accessing, 13-5 using as power-on password, 13-2 shortcut keys, 3-1.
Page 223 suspend button, 2-2, 4-2 system speed, setting, 4-9, 4-12 system tray, 3-8 tape deck, external, 10-2, 10-6 taskbar displaying battery meter on, 4-10 displaying Intelligent Manageability icon on, 15-1 displaying programmable key assignments on, 3-8 displaying speaker icon on, 10-4 telephone numbers, Compaq worldwide, telephony PC Card choosing PC Card slot, 9-1...
Page 224 vents, 2-2, 2-6, 16-23 View System Information (INSPECT), 14-1, 14-5 volume control using Fn+F5 hotkey, 3-4 using speaker icon, 10-4 using volume control buttons, 10-4 volume control buttons adjusting volume, 10-4 identifying, 2-2, 10-2 weight saver, 6-13 WinComLITE software, 8-13 WinFax LITE software, 8-13 worldwide telephone numbers, Compaq, Zoomed Video PC Card...

This manual is also suitable for:

Armada 7700 series

Compaq Armada 7700 Reference Manual

Using this Guide

Chapter 1 GETTING STARTED

Chapter 2 TAKING a LOOK at the COMPUTER

Chapter 3 SING the

Chapter 4 MANAGING POWER

Chapter 5 USING BATTERY PACKS

Chapter 6 WORKING with REMOVABLE DRIVES

Chapter 7 CONNECTING EXTERNAL DESKTOP EQUIPMENT

Chapter 8 USING a MODEM

Chapter 9 USING PC CARDS

Chapter 10 USING AUDIO COMPONENTS

Chapter 11 INCREASING RAM

Chapter 12 MAINTENANCE , SHIPPING , and TRAVEL

Chapter 13 SECURING the COMPUTER

Chapter 14 COMPUTER SETUP and DIAGNOSTICS

Chapter 15 INTELLIGENT MANAGEABILITY

Chapter 16 TROUBLESHOOTING

Appendix A

Compaq Customer Support

Appendix B

Regulatory Notices

Appendix C

Electrostatic Discharge

Appendix D

Specifications

Index

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Summary of Contents for Compaq Armada 7700