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Compaq Armada E500, Armada E500S, and Armada V300 Series of Personal Computers Maintenance and Service Guide...
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Nothing herein should be construed as constituting a further or additional warranty. AINTENANCE AND ERVICE UIDE Compaq Armada E500, E500S, and Armada V300 Series of Personal Computers Sixth Edition (October 2000) First Edition (November 1999) Published in the U.S.A., U.K., Singapore, and Taiwan.
SING This Maintenance and Service Guide is a troubleshooting reference that can be used when servicing the Compaq Armada E500 and ArmadaV300 Series of Personal Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Armada E500 and Armada V300 Series of Personal Computers without notice.
The serial number is located on the bottom of the computer. Locating Additional Information The following documentation provides information for the computer: Compaq Armada E500 and Computers documentation set Compaq Armada E500 and Computers Technical Reference Guide...
RODUCT ESCRIPTION 1.1 Models and Features The Compaq Armada E500, E500S, and Armada V300 Series of Personal Computers offer advanced modularity, Intel Pentium II, III, and Intel Celeron processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.
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Models The Armada E500 and E500S model naming conventions are shown in Table 1-1. The computer model designation is composed of a group of characters that defines each model’s features. Compaq Armada E500 and E500S A E 5 P3 850 T5P...
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P3 700 T 4 X A E 5 P3 700 T 4 X 9-cell Lithium Ion main battery pack 6-cell Lithium ion main battery pack Table 1-2 Compaq Armada E500 Computer Models 20 V 0 128 20 V 0 128...
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Table 1-2 continued 1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 A E 5 P3 700 T 3 X A E 5 P3 700 T 3 X A E 5 P3 700 T 3 X A E 5 P3 700 T 3 X A E 5...
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Table 1-2 continued 1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 A E 5 P3 600 T 3 X A E 5 P3 600 T 3 X A E 5 P3 600 T 3 X A E 5 P3 600 T 3 X A E 5...
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Table 1-2 continued 1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 A E 5 P3 500 T 2 S A E 5 P3 500 T 2 S A E 5 P3 500 T 2 S A E 5 P3 500 T 2 S A E 5...
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Table 1-2 continued 1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 A E 5 P2 366 T 2 S A E 5 P2 366 T 2 S A E 5 P2 366 T 2 S A E 5 P2 366 T 2 S A E 5...
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Table 1-2 continued 1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 A E 5 C1 550 T 4 X A E 5 C1 550 T 4 X A E 5 C1 550 T 3 X A E 5 C1 550 T 3 X A E 5...
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The Armada V300 model naming conventions are shown in Table 1-3. The computer model designation is composed of a group of characters that define each model’s features. A V 3 C1 500 T4X 1 2 3 4 5-6 7-9 10-12 13-14 15 16 17-19 20-21 22 23 24 Key Description Brand designator Segment designator V = Versatility...
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1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 A V 3 C1 500 T 4 X A V 3 C1 500 T 4 X A V 3 C1 500 T 4 X A V 3 C1 500 T 4 X A V 3...
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Table 1-4 continued 1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 A V 3 C1 466 T 2 S A V 3 C1 466 T 2 S A V 3 C1 466 T 2 S A V 3 C1 466 T 2 S A V 3...
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ATI RAGE LT Pro, 4-MB SGRAM (synchronous graphics) The following standard memory is available, varying by computer model: The Armada E500 and E500S are equipped with 64-MB high- performance Synchronous DRAM (SDRAM), expandable to 512 MB. The Armada V300 is equipped with 64- or 32-MB high-performance SDRAM, expandable to 512 MB.
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The following PC Card features are available, varying by computer model: The Armada E500 and E500S feature two Type II PC Card slots with support for both 32-bit CardBus and 16-bit PC Cards; Zoomed video is supported in the bottom slot.
1.2 Intelligent Manageability Intelligent Manageability consists of preinstalled software tools for the computer and Compaq servers that assist in tracking, troubleshooting, protecting, and maintaining the computer. Intelligent Manageability provides the following functions: Asset Management—provides detailed configuration and diagnostic information. Fault Management—prevents, predicts, and alerts of impending hardware problems.
Inventory information—The network administrator can retrieve information about the computer over the network by using Compaq Insight Manager Solution Partners. Asset control information retrieved from the computer includes: Manufacturer, model, and serial number of Compaq computers, monitors, hard drives, battery packs, memory boards, processor speeds, and operating systems System board and ROM revision levels BIOS settings...
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Fault Management Alerts Alerts can be enabled, disabled, and tested, and software can be set to back up information whenever a hard drive alert occurs. While the computer is connected to a network, alerts pop up on the computer display and are simultaneously reported to the network console.
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Configuration Management Configuration Management optimizes software upgrade and customer. This support software is accessible through a monthly CD-ROM subscription. Support software can also be downloaded from the Compaq Web site at: www.compaq.com/support/portables Managing Power The computer comes with a collection of power management features that allow battery operating time to be extended and power to be conserved.
1.3 Computer External Components The external components on the display and left side of the computer are shown in Figure 1-2 and described in Table 1-5. Figure 1-2. Display and Left Side Components 1-18 Product Description...
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Display and Left Side Components Item Component Tilt feet (2) Battery bay Armada E500 & E500S: DualBay Armada V300: Fixed diskette drive Display release latch Audio bass port MultiBay Volume buttons Power/suspend light (green) Battery light (green) *In Windows 98 the term Standby replaces the term Suspend.
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The external components on the right side of the computer are shown in Figure 1-3 and are described in Table 1-6. Figure 1-3. Right Side Components 1-20 Product Description...
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Infrared port Air vent Composite TV connector * The Armada E500 and E500S have two PC Card slots; the Armada V300 has only one PC Card slot. Table 1-6 Right Side Components Function Supports 32-bit (CardBus) and 16-bit PC Cards.
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The external components on the rear of the computer are shown in Figure 1-4 and described in Table 1-7. Figure 1-4. Rear Components 1-22 Product Description...
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Item Component AC Adapter connector Universal Serial Bus (USB) connector External monitor connector Serial connector Docking connector Parallel connector Keyboard/mouse connector Table 1-7 Rear Components Function Connects the AC power adapter. Connects USB devices, such as cameras for video conferencing, or hubs which connect multiple USB devices.
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Computer keyboard components are shown in Figure 1-5 and described in Table 1-8. Figure 1-5. Keyboard Components 1-24 Product Description...
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Item Component Power switch Suspend button Scroll lock key Num lock key Pointing stick Stereo speakers Left and right mouse buttons Fn key F1 through F12 function keys Table 1-8 Keyboard Components Function Information—links directly to Compaq Armada user information for quick answers to your computer questions.
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Additional computer keyboard components are shown in Figure 1-6 and described in Table 1-9. Figure 1-6. Keyboard Components (continued) 1-26 Product Description...
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Keyboard Components (continued) Item Component Hard drive light (green) MultiBay light (green) Num lock light Caps lock light Scroll lock light Display switch Page up and page down keys Embedded numeric keypad Cursor-control keys Windows application TouchPad (TouchPad models only) Left and right TouchPad buttons (TouchPad models...
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Releases the battery from the battery bay. Releases the hard drive cover. Secures the hard drive cover. Covers the hard drive bay. Releases the device from the DualBay on the Armada E500. Releases the diskette drive bezel from the Armada V300. Releases the MultiBay device.
Intel Pentium III, II, or Celeron processors PC Cards Modem or modem/NIC The Armada E500, E500S, and Armada V300 computers use an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
chapter ROUBLESHOOTING Follow these basic steps when beginning the troubleshooting process: 1. Complete the preliminary steps listed in Section 2.1. 2. Run the Power-On Self-Test (POST) as described in Section 2.3. 3. Run Computer Setup as described in Section 2.5. 4.
The following table describes the troubleshooting actions: If You Want To: Check for POST error messages Perform any of the following: Check the system configuration Set the system power management parameters Return the system to its original configuration Check system configuration of installed devices 2.1 Preliminary Steps Use AC power when running POST or Computer...
NOTE: If a problem only occurs when an external device is connected to the computer, the problem could be with the external device or its cable. Isolate the problem by running POST with and without the external device connected. 8. Use Compaq Utilities and loopback plugs in the serial and parallel connectors if you plan to test these ports.
2.3 Power-On Self-Test (POST) The Power-On Self-Test (POST) is a series of tests that run every time the computer is turned on. POST verifies that the system is configured and functioning properly. To run POST, complete the following steps: 1. Complete the preliminary steps (Section 2.1). 2.
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If you receive one of the error messages listed below, follow the recommended action. Message CMOS checksum invalid, run SCU CMOS failure, run Diskette controller error Diskette track 0 failed Hard disk controller error Keyboard controller failure Table 2-1 Warning Messages Description Recommended Action CMOS RAM...
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Table 2-1 continued Message Keyboard failure No interrupts from Timer 0 ROM at xxxx (LENGTH yyyy) with nonzero checksum (zz) Time/Date corrupt - run SCU Hard disk xx failure (or error) Troubleshooting Description Recommended Action The keyboard Replace the keyboard. If the failed to respond problem persists, replace to the RESET ID...
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Fatal errors emit a beep and may display a FATAL message. Fatal errors indicate severe problems, such as a hardware failure. Fatal errors do not allow the system to resume. Some of the Fatal error beep codes are listed at the end of this section. Message CMOS RAM test failed DMA controller faulty...
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Beep Code Beep Sequence S-S-S-P-S-S-L-P S-S-S-P-S-L-S-P S-S-S-P-S-L-L-P S-S-S-P-L-S-S-P S-S-S-P-L-S-L-P S-S-S-P-L-L-S-P S-S-S-P-L-L-L-P S-S-L-P-S-S-S-P S-S-L-P-S-S-L-P NOTE: S = Short, L = Long, P = Pause Troubleshooting Table 2-3 Fatal Error Beep Codes Description The DMA page registers are faulty. The refresh circuitry is faulty. The ROM checksum is incorrect.
2.5 Compaq Utilities Compaq Utilities contain several functions that: Determine if various computer devices are recognized by the system and are operating properly Provide information about the system once it is configured. Compaq Utilities include the following programs: Computer Setup Compaq Diagnostics To access Compaq Utilities: 1.
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Using Computer Setup All information and settings in Computer Setup are accessed from the File, Security, or Advanced menus. NOTE: Your settings in Computer Setup are not affected by updating the system ROM. To view information or change a setting in Computer Setup: 1.
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The following sections provide detailed instructions on using the File, Security, and Advanced menus. File Menu Begin here System information Save to floppy Restore from floppy Restore defaults Ignore changes and exit Save changes and exit To do this View identification information about the computer, docking base, and battery packs View specification information...
Security Menu Begin here Setup password Power-on password Password options DriveLock passwords Device security System IDs 2-12 Troubleshooting To do this Enter, change, or delete a setup password Enter, change, or delete a power-on password Enable/disable: QuickLock/QuickBlank Lock keyboard and pointing stick or touchpad at startup (These features can be enabled only when a power-on password is set.)
Advanced Menu Begin here Language (or press Boot Options Device Options To do this Change the Computer Setup language Enable/disable: QuickBoot, which starts the computer more quickly by eliminating some startup tests (If you suspect a memory failure and want to test memory automatically during startup, you may want to disable QuickBoot.) MultiBoot, which enables you to...
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Using Compaq Diagnostics for Windows 1. Access Compaq Diagnostics for Windows by selecting Start!Settings!Control Panel!Compaq Diagnostics. 2. To select a category, choose one of two methods: Select the Categories menu, then select a category from the drop-down list. Select a category icon on the toolbar. 3.
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Factory Default Settings Enable POST Memory Test Keyboard Num Lock Hard drive boot sequence Boot display Language Serial port Infrared port Parallel port Ethernet port Table 2-4 Initialization Checked (enabled) Unchecked (off) Hard drive in the computer MultiBay Hard drive in the computer hard drive bay Auto Language of country...
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Low Battery Warning Beep External Energy Saving Monitor Connected Power Management Enabled Conservation Level Level Definition High Medium Custom Enable QuickLock/QuickBlank Enable Power-on Password Disable Serial/Infrared Ports Disable Parallel Port Disable PC Card Slots Setup Password Power-on Password Diskette Drives Disable Diskette Drives Disable Diskette Boot 2-16...
2.6 Troubleshooting Without Diagnostics This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of messages that are displayed on the screen. Since symptoms can appear to be similar, carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis.
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Problem Computer does not beep after the Power- On Self-Test (POST). Internal speaker does not produce sound when an external audio source is connected to the stereo line-in jack. External microphone does not work. 2-18 Troubleshooting Table 2-8 Solving Audio Problems Possible Cause System beeps have been turned down.
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Table 2-8 continued Problem External microphone does not work (continued). There is no sound from headphones Volume is too low or too loud. Possible Cause Sound source is not Ensure that microphone selected. is selected as the recording source in Control Panel ! Multimedia and that the recording level is...
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Solving Battery/Battery Gauge Problems Problem Computer is beeping and battery power light is blinking. Computer battery charge light blinks to indicate low battery condition, but computer does not beep. Battery pack will not charge. Computer shut down and memory was lost when replacing the battery pack.
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Table 2-9 continued Problem Battery charge does not last very long (continued). Date and time must be set every time computer is turned Battery gauge seems inaccurate. Battery pack is warm after charging. Possible Cause Battery was exposed Move the computer to a to extremely cold warmer place and temperatures.
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Solving Compact Disc and DVD-ROM Problems Problem Drive cannot read a disc CD-ROM drive or DVD-ROM drive is not detected by the computer. 2-22 Troubleshooting Table 2-10 Possible Cause Disc is not properly Open the loading tray, seated in the drive. insert the disc, then close the tray.
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Solving Diskette Drive/SuperDisk LS-120 Drive Problems Problem Drive cannot write to a diskette. System cannot start up from diskette or SuperDisk LS-120 drive. Table 2-11 Possible Cause Diskette is not formatted. Diskette is write-protected. Writing to the wrong drive Not enough space is left on the diskette.
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Problem Accessing information on the hard drive is much slower than usual. Hard drive does not work. Errors occur after starting from an additional hard drive. System does not recognize a hard drive. DriveLock settings cannot be accessed in Computer Setup. 2-24 Troubleshooting Table 2-12...
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Solving Infrared Problems Problem Cannot communicate with another computer Table 2-13 Possible Cause The appropriate software is not running on both computers. The other computer does not have an IrDA-compliant infrared port. Your Compaq computer uses the IrDA communications protocol. The pathway between the infrared ports is obstructed,...
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Table 2-13 continued Problem Cannot transmit data Infrared port doesn’t work. 2-26 Troubleshooting Possible Cause Direct sunlight, Remove any interfering fluorescent light, or light sources. flashing incandescent light is close to the infrared connections. There is interference Keep remote control units from other wireless such as wireless devices.
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Solving Keyboard Problems Problem Possible Cause Screen is blank A screen timeout has and keyboard is been initiated. working. QuickLock/QuickBlank has been initiated. LCD has been disabled. Embedded Num Lock function is numeric keypad on not turned on. computer keyboard is disabled.
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Problem Modem loses connection. Modem is not responding. 2-28 Troubleshooting Table 2-15 Solving Modem Problems Possible Cause The cable connection from the phone line to the modem is loose. Call Waiting has not been disabled. There is noise or excessive traffic on the phone line.
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Table 2-15 continued Problem Modem does not dial correctly. Characters are garbled/transfer rates are slow. Possible Cause Telephone number is not entered correctly in the modem’s dialing software. There is noise in the telephone line. Solution Make sure the telephone number you dialed is correct if you are using the dialing directory or the...
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Table 2-15 continued Problem Phone line noise is causing a disconnection. No dial tone 2-30 Troubleshooting Possible Cause Hang-up Delay S Change S10 default to Register (S10) is set 150. too low. To set S10=150: This command causes the modem to take longer to disconnect even if there is noise on the line.
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Table 2-15 continued Problem No dial tone (continued) Modem does not connect at highest speed. Possible Cause The modem is not Verify the modem and responding to computer are connected: commands from the computer keyboard. Line conditions in Have your telephone line your area or in the checked by your local area you are calling...
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Table 2-15 continued Problem Modem does not connect at highest speed (continued). 2-32 Troubleshooting Possible Cause The service or site An internal modem called does not supports K56flex. support 56K or To find an Internet service supports an provider (ISP) that incompatible 56K supports K56flex, go to implementation.
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Solving PC Card Problems Problem Computer does not beep when a PC Card is inserted. Computer beeps only once when a PC Card is inserted. Network PC Card does not work. Table 2-16 Possible Cause PC Card is not inserted properly. Speakers are turned off or volume is turned down.
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Table 2-16 continued Problem Network PC Card does not work (continued). Storage PC Card does not work. 2-34 Troubleshooting Possible Cause Solution Network PC Card or driver is not PCMCIA compliant. SRAM and flash memory PC Cards require the memory card driver to be loaded.
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Problem Possible Cause Computer will not Battery is turn on. discharged and computer is not connected to a power source. Battery is discharged and cables to the external power source are unplugged. Computer turned off Computer initiated while it was left power-down unattended.
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Problem Characters on computer display are dim. 2-36 Troubleshooting Table 2-18 Solving Display Problems Possible Cause Computer is in direct light. The brightness control is not set properly. You may have a screen saver or screen blanking utility installed. Screen timeout was initiated.
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Table 2-18 continued Problem Characters on computer display are dim (continued). Computer screen is blank and external monitor displays information. Fn+F4 hotkey combination does not switch between internal and external displays. Possible Cause Power Management, which controls Suspend and Hibernation, is disabled and the battery pack has discharged.
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Problem External device connected to a USB connector does not work. External device connected to USB connector does not work during startup (before Windows 95 loads). External devices in lower tiers do not work. 2-38 Troubleshooting Table 2-19 Solving USB Problems Possible Cause The operating system limits...
This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers for the Compaq Armada E500, E500S, and Armada V300 Series of Personal Computers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1).
3.2 Computer System Major Components Figure 3-2. Computer System Major Components Illustrated Parts Catalog...
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Spare Parts: Computer System Major Components Item Description Display assembly 15.0-inch, TFT, SXGA (Armada E500 and E500S only); used only with config. codes beginning with JFC. 15.0-inch, TFT, XGA (Armada E500 and E500S only); used only with config. codes beginning with DX and FFH.
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Computer System Major Components (continued) Illustrated Parts Catalog...
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FL5, FL6, FM, FV, FW, and JF. used with all config. codes beginning with FL5, FL6, FM, FV, FW, and JF. Keyboard with pointing stick (Armada E500 and E500S only) Belgian Brazilian Danish French French Canadian...
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Computer System Major Components (continued) Illustrated Parts Catalog...
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Table 3-1 continued Item Description System board Armada E500 and E500S only (all with 64 MB SDRAM) Intel Pentium III 850-MHz processor; used only with config. codes beginning with JFC. Intel Pentium III 800-MHz processor; used only with config. codes beginning with JFB.
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Computer System Major Components (continued) Illustrated Parts Catalog...
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Table 3-1 continued Item Description System board (continued) Armada V300 only Intel Celeron 500-MHz processor with 64 MB SDRAM; used only with config. codes beginning with DVR. Intel Celeron 466-MHz processor with 64 MB SDRAM; used only with config. codes beginning with DVP.
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Computer System Major Components (continued) 3-10 Illustrated Parts Catalog...
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Removable diskette drive (Armada E500 and E500S only) Fixed diskette drive (Armada V300 only) Removable hard drive 20.0 GB (Armada E500 and E500S only) 18.0 GB (Armada E500 and E500S only; available only as an option) 12.0 GB (Armada E500 and E500S only) 10.0 GB (Armada E500 and E500S only)
3.3 Miscellaneous Plastics Kit Components Figure 3-3. Miscellaneous Plastics Kit Components Miscellaneous Plastics Kit Components Spare Part Number 159536-001 Item Description Switch cover does not include Easy Access buttons; used with config. codes not beginning with FL5, FL6, FM, FV, and FW. includes Easy Access buttons;...
Spare Parts: Mass Storage Devices Item Description Hard drive 20.0 GB (Armada E500 and E500S only) 18.0 GB (Armada E500 and E500S only; available only as an option) 12.0 GB (Armada E500 and E500S only) 10.0 GB (Armada E500 and E500S only) 6.0 GB (Armada E500 and E500S only)
AC Adapter, 50 W * When ordering an AC Adapter, use the spare part number on the part number label of the adapter being replaced. Armada E500, E500S, and Armada V300 Maintenance & Service Guide Battery charger Hard drive adapter...
chapter EMOVAL AND RELIMINARIES This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: Magnetic screwdriver Torx T-8 screwdriver Phillips screwdriver (for screw securing diskette drive bezel to base assembly on Armada V300 only) 7-mm hex socket (for bushing guides) Tool kit (includes connector removal tool, loopback plugs, and case...
Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and Connectors Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
After removing a hard drive, CD-ROM drive, or a diskette drive, place it into a static-proof bag. Do not use excessive force when inserting a drive into a drive bay. After inserting a hard drive into the hard drive bay, always reinsert either the original hard drive security plate or the tamper-resistant security plate to prevent the hard drive from accidentally disconnecting.
4.5 Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment: To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging. Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment. 4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system.
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Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Typical Electrostatic Voltage Levels Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam 14,500 V Removing bubble pack from Packing PCBs in foam-lined...
EMOVAL AND This chapter provides removal and replacement procedures for the Compaq Armada E500, E500S, and Armada V300 Series of Personal Computers. 5.1 Serial Number Report the computer serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the computer (Figure 5-1).
QuickRestore CD-ROM, for instructions on the steps below. 1. Undock the computer from the docking base. 2. Disconnect the AC Adapter and external devices. 3. Remove any battery packs inserted into the battery bay, DualBay (Armada E500 only), or MultiBay. Removal and Replacement Procedures...
4. If installed, remove the diskette drive from the DualBay (Armada E500 only). 5. Remove the hard drive from the hard drive bay. 6. Remove any devices installed in the MultiBay. 5.4 Computer Feet The base feet are oblong, adhesive-backed rubber pads. The base feet are included in the Miscellaneous Plastics Kit.
5.5 Mini PCI Slot Modem and Modem/Network Interface Card Mini PCI V. 90 modem card Mini PCI V. 90 modem/Network Interface Card Removing the Mini PCI Slot Cover 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the front facing forward. 3.
Installing a Modem or Modem/Network Interface Card 1. Remove the mini PCI slot cover. 2. Remove the two screws to the system board (Figure 5-4). 3. Make sure the appropriate RJ11/RJ45 covers are removed from the base enclosure. 4. Install the card into the mini PCI slot, making sure to seat the card connector on the system board Figure 5-4.
5.6 Touch Button Touch Button without TouchPad (Armada E500 only) Touch Button 3 with TouchPad Touch Button with TouchPad Removing the Touch Button 1. Prepare the computer for disassembly (Section 5.3). Position the computer with the front facing forward. Open the computer.
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Disconnect the touch button cable from the touch button (Figure 5-6). NOTE: The touch button cable is included in the Miscellaneous Plastics Kit. Spare Part Number Information Miscellaneous Plastics Kit, includes: Switch cover (2) Hinge cover Real time clock (RTC) battery Touch button cable Front shield Diskette drive bezel...
Keyboard without Pointing Stick Arabic Brazilian Belgian Danish French French Canadian German Removal and Replacement Procedures Keyboard with Pointing Stick Spare Part Number Information (Armada E500 only) -201 Italian -181 International -081 Japanese -051 Korean Latin American -121 Spanish -041...
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Removing the Keyboard 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the front facing forward. Remove the screw that secures the keyboard (Figure 5-7). Figure 5-7. Removing the Keyboard Screw Removal and Replacement Procedures...
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4. Turn the computer right side up with the front facing forward. 5. Open the computer. 6. Slide the four latches forward. 7. Swing the back edge of the keyboard (Figure 5-8). Figure 5-8. Releasing the Keyboard 5-10 Removal and Replacement Procedures located along the top of the keyboard up and forward...
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8. Release the ZIF (Zero Insertion Force) connector that connects the keyboard cable 9. Disconnect the keyboard cable from the system board 10. (Armada E500 only) Release the ZIF connector that connects the pointing stick cable 11. (Armada E500 only) Disconnect the pointing device cable from the system board Figure 5-9.
5.8 Memory The Compaq Armada E500 and Armada V300 Series feature two memory expansion slots, located under the keyboard. Depending on the computer model, one slot will contain a 64- or 32-MB memory expansion board. WARNING: Failure to unplug the power cord and remove the battery pack before installing a memory expansion board can damage the equipment and expose you to the risk of electrical shock.
Removing a Memory Expansion Board 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.7). 3. Spread the retaining tabs apart tilts upward (Figure 5-10). 4. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle 5.
Installing a Memory Expansion Board All memory expansion boards are asymmetrically keyed (notched) to ensure correct positioning. Memory expansion boards can be used in either memory expansion slot. 1. Insert the memory expansion board into an empty memory expansion slot at a 45-degree angle 2.
5.9 Display Assembly Spare Part Number Information 15.0-inch, TFT, SXGA (Armada E500 only); used only with config. codes beginning with JFC. 15.0-inch, TFT, XGA (Armada E500 only); used only with config. codes beginning with DX and FFH. 14.1-inch, TFT, XGA; used only with config.
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Removing the Display 1. Prepare the computer for disassembly (Section 5.3). 2. Position the computer so the rear panel faces forward (Figure 5-12). 3. Remove the screws that secure the hinge cover cover 4. Lift the hinge cover up Figure 5-12. Removing the Switch and Hinge Cover Screws 5.
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6. Push the back of the switch cover up (Figure 5-13). 7. Position the computer so the front faces forward. 8. Swing the switch cover up and forward 9. Remove the switch cover. Figure 5-13. Removing the Switch Cover Removal and Replacement Procedures 5-17...
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NOTE: The hinge and switch covers are spared in the Miscellaneous Plastics Kit. There are two switch covers in the Miscellaneous Plastics Kit: the switch cover containing the Easy Access buttons is used only on computer models with config. codes beginning with FL5, FL6, FM, FV, FW, and JF.
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10. Remove the screws (Figure 5-14). 11. Disconnect the display panel inverter cables from the system board. Figure 5-14. Disconnecting the Display Assembly Cables that secure the display ground cables , microphone Removal and Replacement Procedures and display 5-19...
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12. Position the computer so the rear panel faces forward. 13. Remove the two screws that secure the display assembly to the base enclosure NOTE: When these screws are removed, the display assembly is unsupported. Make sure to provide support for the display assembly when removing these screws.
5.10 Real Time Clock (RTC) Battery The RTC battery is spared in the Miscellaneous Plastics Kit. Spare Part Number Information Miscellaneous Plastics Kit, includes: Switch cover (2) Hinge cover Real time clock (RTC) battery Touch button cable Front shield Diskette drive bezel Hard drive cover Mini PCI slot cover Removing the RTC Battery...
5. Lift up on the right side of the LED board the system board. Figure 5-17. Removing the LED Board NOTE: There are two LED boards used on the Compaq Armada E500 Series of Personal Computers. The LED board that contains the Easy Access buttons LED board spare part number information at the top of this page to determine which models use this LED board.
5.12 Top Cover Spare Part Number Information Top cover without TouchPad Removing the Top Cover 1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components: Touch button (Section 5.6) Keyboard (Section 5.7) Display assembly (Section 5.9) LED board (Section 5.11) 2.
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NOTE: The diskette drive bezel is spared in the Miscellaneous Plastics Kit. Miscellaneous Plastics Kit, includes: Switch cover (2) Hinge cover Real time clock (RTC) battery Touch button cable Front shield Diskette drive bezel Hard drive cover Mini PCI slot cover 6.
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7. Turn the computer top side up with the rear panel facing forward. 8. Remove the screw enclosure (Figure 5-20). 9. Disconnect the left system board. Figure 5-20. Removing the Top Cover Rear Panel Screw and Disconnecting the Speaker Cables that secures the top cover to the base and right speaker cables from the...
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10. Lift the back edge of the top cover and swing it forward (Figure 5-21). Figure 5-21. Removing the Top Cover 11. Remove the top cover. Reverse the removal procedure described above to replace the top cover. 5-26 Removal and Replacement Procedures...
5.13 Front Shield The front shield is spared in the Miscellaneous Plastics Kit. Spare Part Number Information Miscellaneous Plastics Kit, includes: Switch cover (2) Hinge cover Real time clock (RTC) battery Touch button cable Front shield Diskette drive bezel Hard drive cover Mini PCI slot cover Removing the Front Shield 1.
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3. Remove the screw enclosure (Figure 5-22). 4. Lift the front edge of the front shield up and swing it toward the back of the computer Figure 5-22. Removing the Front Shield 5. Remove the front shield. Reverse the removal procedure described above to replace the front shield.
5.14 Diskette Drive (Armada V300 only) Spare Part Number Information Diskette drive Removing the Diskette Drive 1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components: Touch button (Section 5.6) Keyboard (Section 5.7) Display assembly (Section 5.9) LED board (Section 5.11) Top cover (Section 5.12)
A new voltage converter board is not shipped with the new system board. Refer to Section 5.16 for voltage converter board removal procedures. Armada E500 only (all with 64 MB SDRAM) Intel Pentium III 850-MHz processor; used only with config.
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System Board continued Armada V300 only Intel Celeron 500-MHz processor with 64 MB SDRAM; used only with config. codes beginning with DVR. Intel Celeron 466-MHz processor with 64 MB SDRAM; used only with config. codes beginning with DVP. Intel Celeron 466-MHz processor with 64 MB SDRAM;...
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2. Turn the computer bottom side up with the front facing forward. 3. Disconnect the battery terminal cable from the system board (Figure 5-24). Figure 5-24. Disconnecting the Battery Terminal Cable 5-32 Removal and Replacement Procedures...
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4. Turn the computer top side up with the rear panel facing forward. 5. Remove the two bushing guides the I/O bracket (Figure 5-25). 6. Remove the three screws base enclosure. 7. Lift the system board straight out of the base enclosure Figure 5-25.
5.16 Voltage Converter Board IMPORTANT: When replacing the system board, remove the voltage converter board and retain it for use on the new system board. A new voltage converter board is not shipped with the new system board. Voltage converter board Removing the Voltage Converter Board 1.
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3. Lift the left and right edges of the voltage converter board to disconnect it from the system board (Figure 5-26). Figure 5-26. Removing the Voltage Converter Board 4. Remove the voltage converter board. Reverse the removal procedure described above to replace the voltage converter board.
5.17 Fan IMPORTANT: The fan must be replaced only by central repair depot personnel. Removing the Fan 1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components: Modem or modem/Network Interface Card (Section 5.5) Touch button (Section 5.6) Keyboard (Section 5.7) Display assembly (Section 5.9)
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3. Remove the six screws that secure the fan and heat sink to the system board (Figure 5-27). 4. Disconnect the fan cable from the system board 5. Remove the fan and heat sink from the system board Figure 5-27. Removing the Fan and Heat Sink Removal and Replacement Procedures 5-37...
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6. Remove the two screws that secure the fan to the heat sink (Figure 5-28). 7. Remove the fan from the heat sink Figure 5-28. Removing the Fan Reverse the removal procedure described above to replace the fan and heat sink. 5-38 Removal and Replacement Procedures...
RODUCT ESCRIPTION This chapter provides physical and performance specifications for the Armada E500, E500S, and Armada V300 Personal Computers. Dimensions Height Depth Width Weight Standalone (Battery) Power Requirements Nominal operating voltage (Li ion) Average operating power Peak operating power...
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Table 6-1 continued Altitude (unpressurized) Operating Nonoperating Shock Operating Nonoperating Vibration Operating Nonoperating Applicable product safety standards specify thermal limits NOTE: for plastic surfaces. The computer operates well within this range of temperatures. Dimensions Height Width Diagonal Number of Colors Contrast Ratio Brightness Pixel Resolution...
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Dimensions Height Width Diagonal Number of Colors Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Total Power Consumption Dimensions Height Width Diagonal Number of Colors Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Total Power Consumption Table 6-3 15.0-inch XGA, TFT Display U.S.
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Dimensions Height Width Diagonal Number of Colors Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Total Power Consumption Specifications Table 6-5 13.3-inch XGA, TFT Display U.S. 7.98 inch 10.64 inch 13.30 inch Up to 16.8 million 100:1 120 nits minimum, 150 nits typical 1024 ×...
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Dimensions Height Width Diagonal Number of Colors Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Total Power Consumption Dimensions Height Width Diagonal Number of Colors Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Total Power Consumption Table 6-6 12.1-inch SVGA, TFT Display U.S.
20.0 GB User capacity 20.0 GB per drive Drive height (with drive frame, in Drive width (with 70.0 drive frame, in 2.5-inch form factor Interface type ATA-5 Seek times (typical, including setting) Single track 2.5 ms Average 12.0 ms Full stroke 23.0 ms User addressable 39,070,080 35,433,216 23,579,136 19,640,880 11,733,120...
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Diskette Size Light Height Bytes per sector Sectors per track High Density Low Density Tracks per side High Density Low Density Read/write heads Average seek times Track-to-track (high/low) Average (high/low) Settling time Latency average Applicable disc Center hole diameter Disc diameter Disc thickness Track pitch Access time...
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Applicable disc Center hole diameter Disc diameter Disc thickness Track pitch Access time Random Full stroke Audio output level Line out Headphone Cache buffer Data transfer rate (typical, including setting) Sustained, 1X CD rate Sustained, 16X CD rate Sustained, 1X DVD rate Sustained, 4X DVD rate Normal IO mode 4 (single burst) Start time...
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Table 6-12 Continued 1.68 MB Magnetic tracks surface Optical servo tracks/surface Sectors/track Sector interleave Spare sectors Zones (each side) Average 70 ms random seek Track-to-track 25 ms seek Max single seek 170 ms Average latency 41.67 ms Motor RPM 720± 0.5% Motor start time 800 ms...
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Dimensions Height Length Width Weight Power Supply (input) Operating voltage Operating current Operating frequency range Maximum transient Dimensions 9-cell primary battery pack Height Length Width Weight 6-cell primary battery pack Height Length Width Weight 6-cell MultiBay battery pack Height Length Width Weight Energy and environmental requirements are the same for all battery packs.
Hardware DMA System Function DMA0 Available for audio DMA1 Entertainment Audio (default; alternate = DMA0, DMA3, None) DMA2 Diskette drive DMA3 ECP parallel port LPT1 (default; alternate = DMA 0, none) DMA4 DMA controller cascading (not available) DMA5 Available for PC Card DMA6 Not assigned DMA7...
appendix ONNECTOR Connector Signal Carrier detect Receive data Transmit data Data terminal ready Ground SSIGNMENTS Table A-1 RJ-11 Signal NC_J3A NC_J3B RING NC_J3C NC_J3D Unused Unused Table A-2 Serial Connector Signal Data set ready Ready to send Clear to send Ring indicator Connector Pin Assignments...
Connector Stereo Speaker/Headphone Jack Connector Connector Connector Pin Assignments Table A-3 Microphone Jack Signal Audio in Ground Table A-4 Signal Audio out Ground Table A-5 Stereo Line-in Jack Signal Audio in Ground...
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Signal Strobe Data bit 0 Data bit 1 Data bit 2 Data bit 3 Data bit 4 Data bit 5 Data bit 6 Data bit 7 Acknowledge Busy Paper end Select Table A-6 Parallel Connector Signal Auto linefeed Error Initialize printer Select in Ground Ground...
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Signal EBOXL AGND EBOXS1 AGND GREEN AGRD BLUE AGND VSYNC HSYNC DDC DAT DDC CLK INDEX RDATA TRK0 WDATA WGATE STEP POWER on SYS reset DSKCHG +5 V (VDD) AUGND XA2/L in Connector Pin Assignments Table A-7 Docking Connector Signal XA3/R IN MID0/MIC in AUGND...
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Table A-7 continued Signal INIT LD6 SLCTIN LD7 PDATA0 LD8 PDATA1 LD9 PDATA2 LD10 PDATA3 LD11 PDATA4 LD12 PDATA5 LD13 PDATA6 LD14 PDATA7 LD15 ERROR LCLK RXD1 LVREQ TXD1 LCREQ RTS1 LEN CTS1 LIIC CLK DTR1 LIIC DAT DSR1 EX DCD1 EX 12C DATA 12C CLK...
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Table A-7 continued Signal RSVD1/M CTRL2 XSC/L OUT SN RSVD2/M OFF HOOK KB DATA MGND STANDBY M DRZP M DRXN VBATT EXPGNT VBATT VBATT PS2 DATA VBATT AD[25] VBATT AD[27] VBATT AD[23] AD[21] AD[19] AD[17] AD[14] Connector Pin Assignments Signal AD[12] AD[10] AD[08]...
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External Keyboard/Mouse Connector Connector Signal Red analog Green analog Blue analog Ground Ground Ground Ground Table A-8 Signal Keyboard/mouse data Keyboard/mouse data Ground +5 VDC Keyboard/mouse CLK Keyboard/mouse CLK Table A-9 External Monitor Connector Signal Ground DDC data Horizontal sync Vertical sync DDC clock Connector Pin Assignments...
OWER 3-Conductor Power Cord Set The wide range input feature of the Armada E500 and Armada V300 Series of Personal Computers permits them to operate from any line voltage from 100 to 120 or 220 to 240 volts AC.
Country-Specific Requirements 3-Conductor Power Cord Set Requirements—By Country Country Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway Sweden Switzerland United Kingdom United States Notes 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm 2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.