Page 1 EFERENCE UIDE Compaq Deskpro 4000S Series of Personal Computers...
Page 3 The software may be used or copied only in accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Compaq Deskpro 4000S Series of Personal Computers First Edition (July 1997) Part Number 288393-001 Compaq Computer Corporation...
Page 5 preface This Reference Guide includes general information about your computer, troubleshooting and diagnostics information, and technical specifications. The following format conventions distinguish elements of the text throughout this guide: When keys must be pressed at the same time, the action is represented by the key names and the plus (+) symbol.
Page 6 The following words and symbols mark special messages throughout this guide: Text set off in this manner presents clarifying information, specific instructions, commentary, sidelights, or points of information. Compaq is committed to making environmentally friendly products. Your computer was produced in a chlorofluorocarbons (CFC)-free factory.
Page 7 Your Compaq Deskpro 4000S Personal Computer is a networked PC in a dramatically smaller form factor. It is designed specifically for convenient deployment in workspace- constrained or countertop networked environments. An optional mounting bracket allows you to mount the computer on, under, or adjacent to your work surface in a horizontal or vertical orientation to save more desk space.
Page 8 Fixed storage includes a 2.1-GB EIDE hard drive; removable storage includes 3.5-inch, 1.44-MB diskette drive. Compaq Slimline 20X CD-ROM Drive on select models. Compaq Netelligent 10/100 TX Embedded UTP Controller; including RJ-45 cable and AUI interface; an AUI-BNC connector is optional. Compaq Enhanced Keyboard.
Page 9 Ref. Component Power Switch Diskette Drive Activity Light Diskette Eject Button CD-ROM Eject Button Hard Drive Activity Light Power-On Light Function Turns the computer on and off. Turns on when the diskette drive is reading or saving data. Ejects a loaded diskette. On CD-ROM models, press to eject the CD-ROM tray.
Page 10 Ref. Connector Voltage Select Switch Ethernet RJ-45 Activity Lights Ethernet AUI Connector (15-pin connector) Mouse Connector Power Cord Universal Serial Bus (USB) Connectors Parallel Connector Serial Connector Ethernet RJ-45 Connector Keyboard Connector Monitor Connector Function Switches voltage between 115V (U.S.) and 230V to match geographical requirements.
Page 11 The computer can house up to three mass storage devices. Drive Position Standard 3.5-inch, third-height, 1.44-MB diskette drive Optional CD-ROM drive * Standard hard drive bay (3.5-inch, third-height) This bay takes only the Compaq Slimline 20X CD-ROM Drive To verify the type, size, and capacity of the mass storage devices installed in the computer, run the View System Information (INSPECT) utility available at computer startup.
Page 12 Selected multifunctional keys are shown in this drawing. Reference Ctrl Used in combination with another key, its effect depends on the application software you are using. Windows Used to open the Start menu in Microsoft Windows 95. Used in combination Logo* with other keys to perform other functions.
Page 13 Windows Logo Key Combination Windows logo key + F1 Windows logo key + Tab Windows logo key + E Windows logo key + F Windows logo key + Ctrl+F Windows logo key + M Shift+Windows logo key + M Windows logo key + R You may use the Windows Logo keys in combination with other keys to perform certain functions in Windows 95, as shown in the following table:...
Page 14 Never restrict the airflow into the computer by blocking the front vents or air intake. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
Page 15 Conducting a physical inventory of personal computers, key components, and monitors can be time-consuming and costly. The Compaq Deskpro 4000S Asset Management solution to this problem begins with AssetControl, hardware designed and built into new Compaq personal computers, key components, and monitors that support the VESA DDC2B, DIMM SPD, and EDID standards.
Page 16 Compaq Insight Manager PC LAN management products from the Compaq Management Solutions Partners Management software products supporting the Desktop Management Interface Revision 2.0 (DMI 2.0) Simplify and help ensure the accuracy of inventory and accounting procedures Streamline service calls by giving the administrator fast...
Page 17 To use Enhanced Compaq Insight Personal Edition (Diagnostics for Windows), complete the following steps: 1. Double-click the Enhanced Compaq Insight Personal Edition icon, located in the Control Panel. The screen displays an overview of the computer hardware and software. 2. For specific hardware and software information, select a category from the Category menu or from the toolbar.
Page 18 Enhanced Compaq Insight Personal Edition. If the computer is connected to a network managed by Compaq Insight Manager or other SNMP-based management products (e.g., HP OpenView or IBM Tivoli TME10 NetView), the computer also sends a fault notice to the network management application.
Page 19 ECC memory modules are optional on all Compaq Deskpro 4000S Personal Computers. Your Deskpro 4000S comes standard with non-ECC DIMMs. To use this optional feature, you must replace the standard DIMMs with ECC DIMMs. (Under normal...
Page 20 Since your Compaq Deskpro 4000S Personal Computer does not have an open bay for an internal PD-CD drive or tape drive, Proactive Backup will require an external drive.
Page 21 Your computer includes security features to protect the computer and data from unauthorized access. You can view Security Management features and current settings by using Enhanced Compaq Insight Personal Edition (locally), Compaq Insight Manager (remotely), or PC LAN management applications from the Management Solution Partners. Feature Purpose Removable...
Page 22 Feature Purpose Memory Detects when DIMMs (dual inline memory Change modules) have been added, moved, or removed; Alerts notifies end-user and system administrator. Ownership Displays ownership information, as defined by the system administrator, during system startup (protected by setup password). Cable Lock Inhibits access to the interior of the computer to Provision...
Page 23 To establish a setup password through Computer Setup, complete the following steps: 1. Turn on the computer. 2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again to access the utility.
Page 24 Establishing a power-on password through Computer Setup prevents access to the computer when power is turned on, unless the password is entered. The password must be entered each time the computer is turned on, when the key icon appears on the monitor.
Page 25 To enter the power-on password, complete the following steps: 1. Turn on the computer. 2. When the key icon appears on the monitor, enter your current password. Type carefully; for security reasons, the characters you type do not appear on the screen. If you enter the password incorrectly, a broken key icon appears.
Page 26 Arabic Belgian BHCSY* Brazilian Chinese Czech Danish French French Canadian é German * For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia To delete the power-on or setup password, complete the following steps: 1. Turn on the computer. 2. When the key icon appears, type your current password followed by a slash (/) or alternate delimiter character as shown: Refer to the “National Keyboard Delimiter Characters”...
Page 27 1. Turn off the computer and disconnect the power cord from the electrical outlet. 2. Remove the computer cover and the expansion card cage. Refer to Chapter 5, “Upgrading the Desktop Computer” for computer disassembly instructions. 3. Turn switch SW1, position 1, to the “on” position.
Page 28 5. Establish a new power-on password, if you wish. Follow the instructions on the screen to establish a setup password, then select OK. To clear a power-on password, clear the CMOS. See Appendix I, “System Board Jumpers and Switches,” for more information. QuickLock/QuickBlank disables the keyboard and mouse interface, and can blank the screen, without exiting application.
Page 29 For more information about the various screen and configuration options, refer to Chapter 6, “Using Compaq Utilities.” 9. Select File, Save Changes and Exit from the menu bar near the top of the screen. Once in an application, enter the QuickLock key combination (Ctrl+Alt+L).
Page 30 Should you need or want to upgrade your ROM, you may: Order an upgraded ROMPaq diskette from Compaq. Order the Support Software CD for Compaq Desktop, Portable, and Workstation Products. Download the latest ROMPaq images from the Compaq World Wide Web site (www.compaq.com).
Page 31 Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote Compaq Deskpro 4000S Personal Computers directly from the centralized network management console. Enabling the system administrator to perform this task remotely, on multiple computers, results in a consistent deployment of and greater control over Deskpro 4000S ROM images over the network.
Page 32 The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure occurs during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks to validate the system ROM each time power to the system is turned on.
Page 33 Caps Scroll Lock Lock Lock Meaning and Required Action System requires setup password. Enter the setup password. The light remains turned on until you enter a valid setup password. System could not start from diskette because the ROMPaq diskette is not present, is bad, or the drive is not ready. Insert a valid ROMPaq diskette, turn the power off, then turn the power on.
Page 34 Enabling the system administrator to perform these tasks remotely, on multiple computers, results in consistent deployment of and greater control over Deskpro 4000S security parameters over the network. It also results in greater productivity and lower total cost of ownership.
Page 35 Shutdown, refer to the online Remote Management Administration Guide. The Replicated Setup feature gives an administrator the ability to easily copy one Deskpro 4000S setup configuration to other computers of the same model. This allows for faster, more consistent configuration of multiple Deskpro 4000S computers.
Page 36 You can configure the power button of the Compaq Deskpro 4000S Personal Computer to function as a suspend button. This feature enables quick recovery from a very low power state and promotes decreased power usage. You can configure the dual-state power button to function as a suspend button only when using the Microsoft Windows 95 operating system.
Page 37 Use Display Properties to establish, modify, or disable Power Management settings for the monitor. To access Display Properties, right-click on the Windows Desktop, then choose Properties. Compaq engineers rigorously test and debug software developed by Compaq and third-party suppliers, and develop operating-...
Page 38 Microsoft operating system. You can use these software bundles to quickly and easily install the correct device drivers and other software required for top performance. The bundles also allow you to reinstall the software originally installed on your Compaq Deskpro 4000S.
Page 39 The UDM is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products and the Compaq World Wide Web site (www.compaq.com). To protect your software from loss or damage, you should keep a copy of all system software, applications, and related files that are stored on your hard drive.
Page 40 NIC performance data, and contact information. The tool also provides access to the Fault Management features of the Compaq Deskpro 4000S. For more information on integrating with Insight Manager and configuring the Compaq Insight Management Agents, refer to the online Intelligent Manageability Guide.
Page 41 The partnership ensures that the benefits of Intelligent Manageability are accessible through a broad range of vendors. This allows customers to use their tools of choice to remotely manage their Compaq Deskpro 4000S computers more confidently and cost effectively. Compaq Management Solutions Partners include:...
Page 43 chapter Access to a computer network immediately increases your productivity potential. Your computer is network ready, which means it has an embedded network controller and preinstalled network device drivers. Once your network connection is active, you can share resources such as a printer, exchange information from computer to computer, and run common software programs.
Page 44 The following Ethernet connectors are built into the computer on the rear panel: RJ-45 (8-pin) connector AUI (15-pin) connector An AUI-BNC transceiver is optional. The network can only be active on one connector or the other. By default, your computer is configured for 10/100 operation with the RJ-45 connector.
Page 45 To connect to an Ethernet network, complete these steps: 1. Using the network cable appropriate for your network, connect one end of the network cable to the main network connection the Ethernet AUI Connector. The Ethernet AUI Connector connects the Ethernet network using an AUI cable or an AUI to BNC transceiver.
Page 46 During 10Mbs operation, the yellow link light indicates that the system is receiving link pulses from the network. During 100Mbs operation, the yellow link light indicates scrambler lock and the receipt of valid idle codes. The green activity light illuminates when the computer detects network activity.
Page 47 4. Select Media Speed and change the value from AUTO to 10Mbs or 100Mbs, depending on the capabilities of your network. 5. Select Duplex Settings and change the value from AUTO to Full or Half, depending on the capabilities of your network.
Page 49 chapter Diskette insertion and removal is the same for all 1.44-megabyte diskette drives. Insert the metal end of the diskette into the drive label side up. Use a 1.44-megabyte diskette if you need to reboot. Be sure to wait until the diskette drive light is off before you remove the diskette from the diskette drive.
Page 50 Support Software CD into the CD-ROM drive and specify that the diskettes are in the CD- ROM drive. The Support Software CD for Compaq Desktop, Portable, and Workstation products containing the driver files are available from Compaq.
Page 51 Some Compaq Deskpro 4000S models feature a Slimline 20X CD-ROM drive. The drive is a random access, read-only storage device capable of retrieving data from removable compact disc media, which can store up to 680 megabytes of digital information. The components on the front panel of the drive are shown and described in Chapter 1, “The Computer at a...
Page 52 To remove the disc, press the eject button on the front panel of the drive. Certain applications or operating system software may disable the eject button to prevent accidental damage to the disc. If the eject button is disabled by the application software, it will not operate.
Page 53 Compaq Deskpro 4000S Personal Computers make upgrades and service easy with a slide-out system board and tool-less access to most internal components. Quick Release Cover Latches, located on the sides of the computer, allow easy removal of the computer cover without the use of tools.
Page 54 You can install the Compaq Deskpro 4000S Personal Computer on, under, or beside your workspace. There are three methods of installation: the self-mounting method, the bracket mounting method, and the drawer install method. A mounting bracket is a Compaq-supplied option.
Page 56 When installing a Deskpro 4000S chassis in a drawer, the following conditions must be met to ensure proper air flow: 1. There must be at least three-inches (7.6-cm) of clear space between the back of the drawer and anything behind it such as a wall or the back panel of a desk.
Page 57 To prepare the computer for disassembly, complete the following steps: 1. Remove any diskette or compact disc from the computer. 2. Turn off the computer and any devices connected to it. 3. Disconnect the power cord from the electrical outlet and then from the computer.
Page 58 3. Install any optional equipment (ISA or PCI expansion board, memory, drive). Refer to the applicable sections or the documentation that comes with the optional equipment for instructions. 4. Replace the front bezel and computer cover. 5. Turn on the monitor, computer, and any devices you want to test.
Page 59 To install optional equipment, you must remove the computer cover to gain access to internal components. The Quick Release Cover Latches located on the sides of the computer allow easy removal of the computer cover without the use of tools. To remove the cover, follow these steps: 1.
Page 60 To remove the expansion card cage, complete the following steps: 1. Prepare the computer for disassembly. 2. Remove the system unit cover. 3. Pull the expansion card cage straight up to remove it from the chassis. When installing the expansion card cage, ensure that the tab on the brace latches into the slot on the side of the power supply.
Page 61 Your Deskpro 4000S Personal Computer has a single PCI/ISA combination expansion slot located on the expansion card cage. To install an expansion board, complete the following steps: 1. Prepare the computer for disassembly. 2. Remove the system unit cover. 3. Remove the expansion card cage.
Page 62 To insert or remove a memory module, complete the following steps: 1. Prepare the computer for disassembly. 2. Remove the system unit cover. 3. Rotate the Easy Access Drive Bay to an upright position.
Page 63 4. Press out on both latches of the DIMM socket at the same time . This releases the module and partially pushes it out of the socket. 5. Lift the module from the socket. 6. To install a memory module, reverse the procedure. Push the module down into the socket, ensuring that it is fully inserted and properly seated...
Page 64 Your Deskpro 4000S Personal Computer has one internal and two external bays. This allows you to upgrade your hard drive or diskette drive or add a CD-ROM drive. This section describes how to remove the bezel blank, how to upgrade the hard drive, and how to install a CD-ROM drive.
Page 65 The 3.5-inch hard drive is located on the right side of the computer in the lower position. To remove the drive, complete the following steps: 1. Prepare the computer for disassembly 2. Remove the system unit cover. 3. Remove the 5.25-inch CD-ROM drive if present. To access the hard drive, you must remove a CD-ROM drive, if installed.
Page 66 5. Pull the locking lever on the left side of the drive to the left. Slide the drive to the rear of the bay, then lift the drive from the bay. When replacing the hard drive, transfer the four screws from the old drive to the new one.
Page 67 To install an optional Slimline 20X CD-ROM drive, complete the following steps: 1. Install two guide screws on each side of the drive. Screws on the left (latch side) are shoulder-head screws. Screws on the right side are hi-top screws. 2.
Page 68 5. Tuck the cable into the cable clip on the underside of the Easy Access Drive Bay. 6. Return the Easy Access Drive Bay to the normal position and connect the ribbon cable to the CD-ROM Adapter on the rear of the drive. (If you have also installed an audio board on the computer, connect the audio cable from the J11 on the system board to the audio board.) The ribbon cable is a multifunction cable that carries...
Page 69 7. Remove the bezel blank from the front bezel. 8. Install the system unit cover. 9. The system will automatically recognize the Compaq CD-ROM drive and will automatically reconfigure the computer. If you have installed a third-party hard drive that is not a Plug-and-Play device, you will need to run Computer Setup to reconfigure the computer.
Page 70 An optional cable lock secures the computer to a fixed object to prevent theft. To install an optional cable lock, complete the following steps: 1. Separate the pieces of the security bracket by bending the metal where the three pieces join. 2.
Page 71 chapter If you call Compaq Customer Support for help with your computer, you need to have the computer serial number and system overview available for answering questions. The configuration and diagnostic utilities can provide this information and can also be used for the following: To change factory default settings, and to set or change the system configuration, which is sometimes necessary when you add or remove hardware...
Page 72 When you add or remove optional equipment, you may need to reconfigure the computer to recognize these changes. If you install a Plug and Play device, Windows 95 automatically recognizes the device and configures your computer. If you install a non–Plug and Play device, you must reconfigure your computer by running Computer Setup.
Page 73 The main screen of Computer Setup includes two buttons: Built-In Devices and Add-In Devices. The following tables list and describe the options available under each of the two buttons: Sub-Menu Button Configuration Option Video Driver and resolution Storage Diskette drive Removable media IDE Devices SCSI Devices...
Page 74 Sub-Menu Button Configuration Option Description or Function Security Management Power-On Password Allows you to enable power-on password. Allows you to specify prompting for power-on password. Allows you to enable Network Server Mode, which allows for restarting of computer from hard drive or network when the keyboard is disabled.
Page 75 Sub-Menu Button Configuration Option Security Management Setup Password System Information Processor System Parameters Quick Boot Description or Function Allows you to enable Setup (administrator) password, controlling access to Computer Setup. Allows you to disable USB ports. Lists CPU type, maximum speed, and presence of coprocessor.
Page 76 Sub-Menu Button Configuration Option System Information POST Messages (continued) Date/Time Communications Serial Ports Parallel Port Description or Function Allows you to specify Clean Boot or Descriptive Boot. Clean Boot suppresses most system messages during POST, such as memory count and non- error text messages.
Page 77 Sub-Menu Button Configuration Option Power Management Energy Save Power Button Mode Sub-Menu Button Description ISA Boards Lists installed ISA boards. Allows you to Add or Remove boards, and to View or Edit board information. PCI Boards Lists installed PCI boards. Allows you to View or Edit board information.
Page 78 The menu bar near the top of the main Computer Setup screen includes the following options: File, View, and Help. Use the File menu to: Save and Restore System Configuration (Replicated Setup) Save Changes and Exit Exit without Saving Changes Set Defaults and Exit For more information about Replicated Setup, refer to Chapter 2, “Using Intelligent Manageability.”...
Page 79 4. When the test option menu appears, select the option to view the device list. 5. Verify that TEST correctly detected the devices installed. This utility will detect all devices manufactured by Compaq; devices from other manufacturers may not be detected.
Page 80 Use View System Information (INSPECT) in the following instances: To view information about the system once it has been configured. To save, print, or display the information generated by INSPECT. It is recommended that you run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center.
Page 81 Create a Diagnostics Diskette allows you to back up the diagnostics software preinstalled on your computer onto diskette. Compaq strongly recommends that you make a backup copy of the diagnostics software as soon as possible. This utility is not available in Compaq Diagnostics for Windows;...
Page 83 chapter This chapter provides information on how to identify and correct some common disk, display, memory, network, and software problems. It also identifies and explains some common messages you may receive on the screen. Consult Appendix C, “Error Messages,” for an explanation of specific messages that may display during the power-on self-test (POST) at startup.
Page 84 The Prefailure Warranty ensures that, when you receive notification of a prefailure condition through Compaq Insight Manager, the component is replaced under warranty. Deskpro 4000S components covered by the Prefailure Warranty include: Smart II hard drives Optional Error Correcting Code (ECC) memory (with ECC...
Page 85 While your computer is configured for your particular hardware and software, problems you encounter while working may not be unique. Eliminating the typical problems described in this section may save you time and money. If you do have a problem with your computer, consider the problems and possible solutions outlined in the following series of tables.
Page 86 If you encounter disk problems, refer to the common causes and solutions listed in the following table. Problem Cause Diskette drive light stays Diskette is damaged. Diskette is incorrectly inserted. Drive button is not pushed in. Software program is damaged. Drive cable is not properly connected.
Page 87 Problem Cause Computer configuration does not recognize second diskette drive. Nonsystem disk message The system is trying to start from a diskette that is not bootable. If you encounter display problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in the following table.
Page 88 Problem Cause Video colors are wrong This indicates that either the cabling or monitor impedance is incorrect. Dim characters The brightness and contrast controls are not set properly. Cables are not properly connected. The RGB switch on the back of the monitor is incorrectly set.
Page 89 If you encounter printer problems, refer to the documentation that came with your printer and to the common causes and solutions listed in the following table. Problem Cause Printer will not print Printer is not turned on and online. The correct printer drivers for your application are not installed.
Page 90 If you encounter hardware installation problems, refer to the documentation that came with the hardware option and to the common causes and solutions listed in the following table. Problem Cause A new device is not Computer Setup or the recognized as part of the configuration utility has not computer system been run to configure the new...
Page 91 Problem Cause Network status link light No active network is detected. does not turn on or flashes. Network controller is not set up properly. System is configured for AUI connection. Network driver is not properly loaded. System cannot autosense the network.
Page 92 Problem Cause Diagnostics reports a The cable is not securely failure. connected. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the cable. The network controller is defective.
Page 93 Problem Cause Network controller The files containing the stopped working without network drivers are corrupted. apparent cause. The cable is not securely connected. The network controller is defective. If you encounter memory problems, refer to the common causes and solutions listed in the following table. Problem Cause Out of Memory error...
Page 94 If you encounter CD-ROM problems, refer to the common causes and solutions listed in the following table or to the documentation that came with the optional CD-ROM. Problem Cause System will not boot from The CD-ROM boot is not CD-ROM drive enabled through the Computer Setup utility.
Page 95 Message Recommended Actions Your computer's internal 1. Save open files and exit all applications. temperature has risen to 2. Shut down Windows. an unsafe level. Failure to 3. Turn off your computer when Windows says that it is safe to do so. take action soon may result in your computer 4.
Page 96 Location Argentina General Information Technical Support Australia General Information Technical Support PaqFax Austria General Information* Technical Support* Ordering Backup Software Belgium/Luxemburg General Information* Compaq Care Center* Compaq Care Center Fax General Fax FaxPaq Ordering Backup Software Ordering Backup Software Fax Brazil General Information * Toll-free, domestic telephone number...
Page 97 Location Canada General Information Technical Support Customer Support Ordering Backup Software Battery Pack Recycling Caribbean General Information Technical Support Chile General Information Technical Support China General Information Technical support PaqFax Compaq Verification Center Compaq Management Service Center Colombia General Information Technical Support Czech Republic General Information...
Page 98 QuickLine (BBS) France General Information Technical Support Germany General Information* General Information Fax* All Products Fax* Menu Selection* Presario Hotline* Notebook Hotline* Desktop Hotline* Server Hotline* QuickLine* FaxPaq* Hong Kong General Information Technical Support PaqFax Country Code Telephone Number +358...
Page 99 Location Hungary General Information Technical Support * Toll-free, domestic telephone number India General Information PaqFax Israel General Information Technical Support Italy General Information Technical Support Ordering Backup Software Japan General Information* Technical Support* Presario* Windows 95 Support* Ordering Backup Software* FaxStation Korea General Information...
Page 100 Location Technical Support * Toll-free, domestic telephone number Mexico General Information Technical Support PaqFax Netherlands General Information Presario Customer Support* Presario Fax* Customer Support for all other products* Fax for all other products* QuickLine Bulletin Board New Zealand General Information Norway General Information Technical Support...
Page 101 Technical support, key accounts Technical support, charged calls* FaqPax (hämtfax) QuickLine (BBS) Switzerland InfoLine Presario Hotline* Equipment Hotline (Desktop and Notebooks) Systems Hotline (Server and Internetworking Products) QuickLine Bulletin Board Ordering Backup Software * Toll-free, domestic telephone number Country Code Telephone Number...
Page 102 Location Taiwan General Information Technical Support Email Address Thailand General Information United Arab Emirates (Dubai) General Information United Kingdom General Information FaxPaq QuickLine Bulletin Board United States General Information Technical Support PaqFax Download Facility (modem access only) Ordering Backup Software Battery Pack Recycling Venezuela General Information...
Page 103: Federal Communications Commission Notice
appendix Federal This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the Communications FCC Rules. These limits are designed to provide reasonable Commission Notice protection against harmful interference in a residential installation.
Page 104 To identify this product, refer to the Series number found on the product. Energy Star Compliance Compaq Deskpro 4000S Series Personal Computers marked with the Energy Star Logo are compliant with the U.S. Environmental Protection Agency (EPA) Energy Star Computers Program 2.0. The EPA Energy Star Logo does not imply endorsement by the EPA.
Page 105 The power management feature of your computer is compatible with any network operating system or environment that supports APM1.1. This means the users in those environments will not be disconnected from the network during the low-power operating state. The Power Management feature, when used in conjunction with an external Energy Star compliant monitor, will support the power-down features of the monitor.
Page 106 German Ergonomics Notice The Compaq Deskpro 4000S Series of Personal Computers, when combined with Compaq Brand keyboards and monitors that bear the “GS” approval mark, meet the requirements of ZH 1/618 (German Safety Regulations for Display Work Places in the Office Sector). The installation guides included with the monitor provide configuration information.
Page 107 The removable laser product is classified as a CLASS 1 LASER PRODUCT. These labels are located on the outside of the laser product: Laser Information Laser Type: Wave Length: Divergence Angle: Output Power: Polarization: Numerical Aperture: 0.45 +/- 0.04 Only authorized technicians trained by Compaq should attempt to repair this equipment.
Page 108 Battery Notice In North America, dispose of nickel metal hydride or lithium- ion batteries by taking advantage of the Compaq battery recycling program. You will be provided with a postage-paid battery pack mailer preaddressed to a reclamation facility where the metals are recycled. In Europe, do not dispose of batteries with general household waste.
Page 109 General Information 1. The cord set must be approved for the country where it will be used. 2. The appliance coupler (that is, the connector to the device itself, not the wall plug) must have a configuration for mating with a EN60 320 appliance inlet (Standard Sheet C14).
Page 110 Other Countries Agency Regulatory Notices 3. The cord set must have a minimum rated current capacity of 7 A. 4. The attachment plug must be a two-pole, grounded type with a Japanese Industrial Standard C8303 (15 A, 125 VAC) configuration. 1.
Page 111: Specifications
PECIFICATIONS This appendix provides physical and performance specifications for the computer, keyboard, and mass storage devices. Desktop Dimensions Height Width Depth Weight Temperature Range Operating Shipping Power Supply Operating Voltage Range Rated Voltage Range Rated Line Frequency Rated Input Current (maximum)
Page 112: Mb Diskette Drive
Dimensions Height Width Depth Weight Size and Capacity Size (in) High Density (MB) Low Density (KB) Light Height (in) Bytes per Sector Sectors per Track High Density Low Density Tracks per Side High Density Low Density Read/Write Heads Average Access Time (ms) Track-to-Track (high/low) Average (high/low) Latency Average...
Page 113 Applicable Disc Disc Diameter Capacity Center Hole Disc Thickness Track Pitch Laser Beam Divergence Output Power Type Wave Length Access Time Random Full Stroke Audio Output Level Cache Buffer Data Transfer Rate Sustained Burst Slimline 20X CD-ROM Drive CD-ROM mode1, mode 2 Mixed mode (audio and data combined) CD-DA Photo CD (single and multi-session)
Page 114 Formatted Capacity Physical (MB) Logical (MB) Drive Type Transfer Rate Interface (MB/s) Seek Time (including settling) Single Track (ms) Average (ms) Full Stroke (ms) Disk Rotational Speed (RPM) Cylinders Logical Data Heads Logical Sectors per Track Logical Buffer Size (KB) Specifications 2.1-GB Hard Drives 2111.8 MB...
Page 115: Network Cable Specifications
Physical Connectors Operating Environment Temperature Humidity Electrical Bus Network Cable The RJ-45 and the AUI connectors require different cables. Following are the specifications for the cable required for each Specifications type of connector. Cable for RJ-45 Connections The RJ-45 connection uses an unshielded twisted pair (UTP) cable of 22, 24, or 26 gauge.
Page 117 appendix RROR This appendix lists the error codes that you may encounter during the power-on self-test (POST) or after restarting the computer, the probable source of the problem, and what steps you can take to resolve the error condition. Power-On Self-Test (POST) Messages Message Beeps* 101-ROM Error...
Page 118 POST Messages continued Message Beeps* 201-Memory Error None 203-Memory Address None Error 205-Memory Error None 206-Secondary None cache controller failure 207-ECC corrected single bit error 301-Keyboard Error None 301-Keyboard Error None or Test Fixture Installed 303-Keyboard None Controller Error 304-Keyboard or None System Unit Error 402-Monochrome...
Page 119 POST Messages continued Message Beeps* 404-Parallel Port Address Conflict Detected 501-Display Adapter 1L, 2S Failure 601-Diskette None Controller Error 602-Diskette Boot None Record Error 605-Diskette Drive Type Error 610-External Storage None Drive Failure 611-Primary Floppy Port Address Assignment Conflict 612-Secondary Floppy Port Address Assignment Conflict 1151-System Board...
Page 120 POST Messages continued Message Beeps* 1152-System Board Comm Port 2 Address Assignment Conflict 1720-SMART Hard None Drive detects imminent failure 1721-SMART SCSI None Hard Drive detects imminent failure 1771-Primary Disk Port Address Assignment Conflict 1772-Secondary Disk Port Address Assignment Conflict 1780-Disk 0 Failure None 1781-Disk 1 Failure...
Page 121 POST Messages continued Message Beeps* 1800-Temperature None Alert Invalid Electronic None Serial Number Audible Audible 1L, 3S * L = Long, S = Short Probable Cause Recommended Action Internal temperature exceeds Check that computer air vents are specification. not blocked and cooling fan is running.
Page 123: Connector Pin Assignments
Connector and Icon (Orange) Connector and Icon (Green) appendix ONNECTOR This appendix contains the pin assignments for all external connectors: Keyboard Signal Data Unused Ground +5 VDC Clock Unused Mouse Signal Data Unused Ground +5 VDC Clock Unused SSIGNMENTS Reference Guide...
Page 124: Parallel Interface
Connector and Icon Connector and Icon Connector Pin Assignments Parallel Interface Signal Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge Busy Paper End Select Auto Linefeed Error...
Page 125 Connector * For DDC support (I 2 C monitors) Connector and Icon 1 3 5 7 2 4 6 8 Monitor Signal Red Analog Green Analog Blue Analog Monitor ID Bit2 Ground Ground Analog Ground Analog Ground Analog Not Connected Ground Monitor ID Bit 0 Bi-directional Data (SDA)*...
Page 126: Ethernet Aui
Connector and Icon Connector and Icon Connector Pin Assignments Ethernet AUI Signal Ground (-) Collision Detect (+) Collision Detect (-) Transmit Data (+) Transmit Data Ground Ground (-) Receive Data (+) Receive Data +12V Supply Ground Ground Not Used Not Used Not Used Not Used USB Connector...
Page 127 RESDRV_ (KEY) DREQ CD-ROM Cable (IDE) IOCHRDY CABLE SELECT IO16 PDIAG CS1FX CS3FX DASP AUDIO_R AUDIO_L A_GND_R A_GND_L +5VMOT1 +5VMOT2 +5VMOT3 +5VMOT4 +5VMLOG1 +5VMLOG2 Reference Guide...
Page 129: Preventing Electrostatic Damage
appendix LECTROSTATIC A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing To prevent electrostatic damage, observe the following precautions: Electrostatic Damage...
Page 130 If you do not have any of the suggested equipment for proper grounding, contact your Compaq authorized dealer, reseller, or service provider. Electrostatic Discharge For more information on static electricity, contact your Compaq authorized dealer, reseller, or service provider.
Page 131: Power Cord Set Requirements
appendix OWER The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment.
Page 132: Country-Specific Requirements
Country-Specific Requirements Power Cord Set Requirements–By Country Country Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan Norway Sweden Switzerland United Kingdom United States Power Cord Set Requirements Accrediting Agency EANSW CEBC DEMKO SETI NEMKO SEMKO NOTES: 1. The flexible cord must be <HAR> Type HO5VV-F, 3- conductor, 1.0 mm conductor size.
Page 133 with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 0.75 mm conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (15A, 125V) configuration. Reference Guide...
Page 135: Shipping Preparation
Appendix HIPPING REPARATION In preparation for shipping the computer, complete the following steps: 1. Back up the hard drive files onto PD discs, tape cartridges, or diskettes. Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit. The hard drive locks automatically when the system power is turned off.
Page 136 Shipping Preparation 7. Pack the system components and external devices in their original packing boxes or similar packaging with sufficient packing material to protect them. For environmental nonoperating ranges, refer to Appendix B, “Specifications.”...
Page 137: Replacing The Battery
appendix EPLACING THE The real-time clock battery that came with the computer is nonreplaceable and is permanently installed on the system board. WARNING: The system board contains a clock/CMOS lithium battery. The lithium battery may explode if mistreated. The battery is soldered into place and may not be removed.
Page 138 Replacing the External Battery The battery connector is keyed for proper installation. Replacing the Battery 4. Remove the backing from the adhesive on the hook-and- loop fastener strip attached to the battery, and attach the battery as shown. 5. Replace the system unit cover. 6.
Page 139: Switch Settings
OARD WITCHES This chapter provides jumper and switch information for the Compaq Deskpro 4000S Series of Personal Computers. Switch Settings CAUTION: Do not configure the system board to operate faster than the speed at which the processor is rated. Doing this could result in unreliable operation or processor damage.
Page 140: System Board Jumpers
To change the system board jumpers, you must remove the computer cover. For procedures on removing the computer cover, refer to Chapter 5, “Upgrading the Desktop Computer.” CAUTION: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching.
Page 141 System Board Jumpers Clearing Configuration The computer's configuration (CMOS) may occasionally be corrupted. When it does, it is necessary to clear the CMOS memory. To clear and reset the configuration perform the following procedure: 1. Prepare the computer for disassembly. 2.

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