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Philips Brilliance 231P4QRY User Manual
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Philips Brilliance 231P4QRY User Manual

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Customer care and warranty
Troubleshooting & FAQs
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Summary of Contents for Philips Brilliance 231P4QRY

  • Page 1 231P4QPY 231P4QRY 231P4QPYK www.philips.com/welcome EN User manual Customer care and warranty Troubleshooting & FAQs...

  • Page 2: Table Of Contents

    7.1 Resolution & Preset Modes ....30 8. Power Management ......31 9. Regulatory Information .....32 10. Customer care and warranty ..38 10.1 Philips’ Flat Panel Monitors Pixel Defect Policy ..........38 10.2 Customer Care & Warranty ....40 11. Troubleshooting & FAQs ....43 11.1 Troubleshooting ..........43...

  • Page 3: Important

    1. Important • Please use approved power cord provided 1. Important by Philips all the time. If your power cord is missing, please contact with your local This electronic user’s guide is intended for service center. (Please refer to Customer anyone who uses the Philips monitor.

  • Page 4: Notational Descriptions

    1. Important • Temperature: 0-40°C 32-95°F 1.2 Notational Descriptions • Humidity: 20-80% RH The following subsections describe notational Important information for Burn-in/Ghost conventions used in this document. image Notes, Cautions and Warnings • Always activate a moving screen saver Throughout this guide, blocks of text may be program when you leave your monitor accompanied by an icon and printed in bold or unattended.

  • Page 5: Disposal Of Product And Packing

    Taking back/Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product, service and activities. From the planning, design and production stages, Philips emphasizes the important of...

  • Page 6: Setting Up The Monitor

    Pay attention not to scratch or damage the screen. 2.1 Installation Package contents Register your product and get support at 231P4QPYK www.philips.com/welcome Quick Start 2. Snap in the base in the VESA mount area. DVI (optional) VGA (optional) USB(optional)

  • Page 7: Operating The Monitor

    2. Setting up the monitor Connecting to your PC 2.2 Operating the monitor Description of the control buttons 231P4QPY: Kensington anti-theft lock VGA input DVI input DisplayPort Audio input AC power input Zero power Switch USB downstream USB upstream Earphone jack Switch monitor’s power ON and OFF.
  • Page 8 2. Setting up the monitor 231P4QRY: 231P4QPYK: Switch monitor’s power ON and OFF. Access the OSD menu. Switch monitor’s power ON and Confirm the OSD adjustment. OFF. Adjust the OSD menu. Access the OSD menu. Confirm the OSD adjustment. ErgoSensor. Adjust the speaker volume.
  • Page 9 On-Screen Display (OSD) is a feature in all buttons at the front bezel of the monitor Philips LCD monitors. It allows an end user to to move the cursor, and press OK button to adjust screen performance or select functions confirm the choice or change.
  • Page 10 2. Setting up the monitor The OSD Menu 231P4QRY: Below is an overall view of the structure of Main menu Sub menu the On-Screen Display. You can use this as a ErgoSensor reference when you want to work your way around the different adjustments later on.
  • Page 11 2. Setting up the monitor Resolution notification Height adjustment This monitor is designed for optimal performance at its native resolution, 1920 × 1080 @ 60 Hz. When the monitor is powered on at a different resolution, an alert is displayed on screen: Use 1920 × 1080 @ 60 Hz for best results.

  • Page 12: Remove The Base Assembly For Vesa Mounting

    2. Setting up the monitor 2.3 Remove the Base Assembly for VESA Mounting Before you start disassembling the monitor base, please follow the instructions below to avoid any possible damage or injury. 1. Place the monitor face down on a smooth surface.

  • Page 13: Image Optimization

    Whether you're working with text applications, displaying images or watching a video, Philips SmartImage delivers great optimized monitor performance. 1. Press to launch the SmartImage on Why do I need it? screen display.

  • Page 14: Smartcontrast

    3.3 Philips SmartControl Premium dynamic natural values for the ultimate The new SmartControl Premium software video display.
  • Page 15 3. Image Optimization • Cancel prompts user if you want to cancel installation. First launch -Wizard • The first time after installation of SmartControl Premium, it will automatically go to Wizard for first time launch. • The wizard will guide you through adjustment your monitor performance step by step.
  • Page 16 3. Image Optimization Color menu • Color Menu allows you to adjust RGB, Black Level, White Point, Display Gamma, Calibration, SmartImage, and SmartKolor. • You can follow the instruction and do the adjustment. • Refer to below table for sub-menu item base on your input.
  • Page 17 3. Image Optimization 2. Start - starts the 6-step color calibration sequence. 3. Quick View loads the before/after images. 4. To return to Color home pane, click the Cancel button. 5. Enable color calibration - by default is on. If unchecked, does not allow for color calibration to happen, dimes out start and quick view buttons.
  • Page 18 3. Image Optimization On a non-supported display capable of DDC/ CI, only the Help and Options tabs are available. • Displays current preference settings. • A checked box enables the feature. The check box is a toggle. • Enable Context Menu on desktop is checked (On) by default.
  • Page 19 3. Image Optimization Options>Theft Deterrence - Theft Deterrence Option>Auto Pivot. Pane will only be active when selecting Theft Deterrence Mode from the drop-down Plug-in menu. Options>Input - Will only be active when selecting Input from the drop-down Options menu. On a non-supported display capable of DDC/CI, only the Help and Options tabs are To enable Theft Deterrence, click on On button available.
  • Page 20 3. Image Optimization Help menu Context Sensitive menu Help>User Manual - Will only be active when The Context Sensitive menu is Enabled by selecting User Manual from the drop-down default. If Enable Context Menu has been checked in the Options>Preferences pane, then Help menu.

  • Page 21: Smartdesktop Guide

    3. Image Optimization The task tray has five entries: 3.4 SmartDesktop Guide • Help - Access to User Manual file: Open SmartDesktop User Manual file using the default browser SmartDesktop is in SmartControl Premium. window. Install SmartControl Premium and select • Technical Support - Displays the tech SmartDesktop from Options.
  • Page 22 3. Image Optimization Drag and Drop Windows Title Bar Options Once the partitions are configured and Align to Desktop partition can be accessed from the title partition is selected a window can be dragged bar of the active window. This provides a quick into the region and it will automatically align.
  • Page 23 3. Image Optimization 2. Desktop Partition – Desktop Partition shows Left Click Menu the current selected partition and allows the user to quickly change to any of the partitions Left click on the Desktop Partition icon to shown in the drop down. quickly send the active window to any partition without having to drag and drop.
  • Page 24 3. Image Optimization Task Tray Right ClickThe task tray also contains most of the features supported in the title bar (with the exception of automatically sending a window to any partition). • Find Windows – In some cases, the user may have sent multiple windows to the same partition.
  • Page 25 3. Image Optimization SmartDesktop Partition Definitions Name Description Image Full Desktop Applies all settings to the entire desktop. Vertical Assesses the screen resolution and divides the display into two evenly sized vertical regions. For 90/270 maintain vertical configuration. Horizontal Assesses the screen resolution and divides the display into two evenly sized horizontal regions.
  • Page 26 3. Image Optimization Name Description Image Horizontal Split Top Assesses the screen resolution and divides the display into two evenly sized horizontal regions, the top region is single, the bottom region is spilt into two evenly sized regions For 90 Partition 1 on right side Vertical Partition 2&3 on left side Vertical.

  • Page 27: Powersensor

    4. PowerSensor™ • Since some dark colored clothing tends to 4. PowerSensor™ absorb infrared signals even when the user is within 100 cm or 40 inches of the display, step up signal strength when wearing black (Available for 231P4QPY & 231P4QPYK) or other dark clothes.

  • Page 28: Ergosensor

    5. ErgoSensor (Available for 231P4QRY) Philips ErgoSensor is an innovative technology that advises users on how to sit in an ergonomically correct position at their computer. It uses a built-in sensor in the monitor to sense and measure the user’s behavior in terms of presence, posture and usage and then gives feedback for corrective actions.

  • Page 29: Built-In Webcam With Microphone

    6 Built-in Webcam with Microphone 6.2 Using the device 6. Built-in Webcam with Philips monitor with webcam device transmits Microphone video and sound data through USB port. It can be enabled by simply connecting your USB cable (Available for 231P4QPYK) from your PC to the USB upstream of USB hub on the side IO of monitor.

  • Page 30: Technical Specifications

    7. Technical Specifications 7. Technical Specifications Picture/Display Monitor Panel Type Backlight Panel Size 23" W (58.4cm) Aspect Ratio 16:9 Pixel Pitch 0.265 x 0.265 mm Brightness 250 cd/m² SmartContrast 20,000,000:1 Contrast Ratio (typ.) 1000:1 Response Time 14ms(GtG) SmartResponse Optimum Resolution 1920 x 1080 @ 60Hz Viewing Angle 178°...
  • Page 31 Finish Texture Note 1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net for registration status in your country. 2. This data is subject to change without notice. Go to www.philips.com/support to download the...

  • Page 32: Resolution & Preset Modes

    7. Technical Specifications 7.1 Resolution & Preset Modes Maximum Resolution 1920 x 1080 @ 60 Hz (analog input) 1920 x 1080 @ 60 Hz (digital input) Recommended Resolution 1920 x 1080 @ 60 Hz (digital input) H. freq (kHz) Resolution V. freq (Hz) 31.47 720 x 400 70.09...

  • Page 33: Power Management

    8. Power Management 8. Power Management If you have VESA DPM compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. If an input from a keyboard, mouse or other input device is detected, the monitor will 'wake up' automatically.

  • Page 34: Regulatory Information

    9. Regulatory Infomation Some of the Environmental features of the 9. Regulatory Information TCO Certified for displays: • The brand owner demonstrates corporate TCO Certified Edge social responsibility and has a certified Congratulations, environmental management system (EMAS Your display is designed for both or ISO 14001) you and the planet! •...
  • Page 35 Disturbance requirement of Information on hazardous substances in electrical and Technology Equipment). electronic equipment have been adhered to • in order to make Philips monitors safe to use EN55024:1998+A1:2001+A2:2003 throughout its life cycle. (Immunity requirement of Information Technology Equipment). EPEAT •...
  • Page 36 9. Regulatory Infomation Changes or modifications not expressly Energy Star Declaration approved by the party responsible for (www.energystar.gov) compliance could void the user's authority ® As an ENERGY STAR Partner, we to operate the equipment. have determined that this product Use only RF shielded cable that was supplied ®...
  • Page 37 9 Regulatory Infomation Cependant, rien ne peut garantir l'absence EN 55022 Compliance (Czech Republic Only) d'interférences dans le cadre d'une installation particulière. Si cet appareil est la cause d'interférences nuisibles pour la réception des signaux de radio ou de télévision, ce qui peut être décelé en fermant l'équipement, puis en le remettant en fonction, l'utilisateur pourrait essayer de Polish Center for Testing and Certification...
  • Page 38 9. Regulatory Infomation North Europe (Nordic Countries) Information Ergonomie Hinweis (nur Deutschland) Der von uns gelieferte Farbmonitor entspricht Placering/Ventilation den in der "Verordnung über den Schutz vor VARNING: Schäden durch Röntgenstrahlen" festgelegten FÖRSÄKRA DIG OM ATT HUVUDBRYTARE Vorschriften. OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR DU STÄLLER DIN UTRUSTNING PÅPLATS.
  • Page 39 9 Regulatory Infomation China RoHS 环保使用期限 The People's Republic of China released a regulation called "Management Methods for Controlling Pollution by Electronic Information 此标识指期限(十年),电子信息产品中含有 Products" or commonly referred to as China 的有毒有害物质或元素在正常使用的条件 RoHS. All products produced and sold for China 下不会发生外泄或突变,电子信息产品用户...

  • Page 40: Customer Care And Warranty

    No manufacturer can guarantee the types of bright dot defects. that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty. This notice explains the different types of pixel defects and defines acceptable defect levels for each type.
  • Page 41 In order to qualify for repair or replacement due to pixel defects during the warranty period, a TFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables.

  • Page 42: Customer Care & Warranty

    10.2 Customer Care & Warranty For warranty coverage information and additional support requirement valid for your region, please visit www.philips.com/support website for details. You may also contact your local Philips Customer Care Center number listed below. Contact Information for WESTERN EUROPE region:...
  • Page 43 10 Customer care and warranty Contact Information for CENTRAL AND EASTERN EUROPE region: Country Call center Consumer care number Belarus +375 17 217 3386 Bulgaria LAN Service +359 2 960 2360 Croatia Renoprom +385 1 333 0974 Estonia FUJITSU +372 6519900 Latvia “ServiceNet LV”...
  • Page 44 Hong Kong:Tel: +852 2619 9639 Smart Pixels Technology Ltd. Macau Macau:Tel: (853)-0800-987 Tel: 1 800 425 6396 India REDINGTON INDIA LTD SMS: PHILIPS to 56677 PT. Gadingsari elektronika Tel: 62 21 75909053, 75909056, Indonesia Prima 7511530 South Korea PCS One Korea Ltd.

  • Page 45: Troubleshooting & Faqs

    Philips customer service representative. • Disconnect the monitor from mains power source immediately for safety Common Problems • Contact with Philips customer service No Picture (Power LED not lit) representative immediately. • Make sure the power cord is plugged into Imaging Problems the power outlet and into the back of the monitor.

  • Page 46: Smartcontrol Premium Faqs

    Image appears blurred, indistinct or too dark For further assistance, refer to the Consumer • Adjust the contrast and brightness on Information Centers list and contact Philips On-Screen Display. customer service representative. An "after-image", "burn-in" or "ghost image" remains after the power has been turned off.

  • Page 47: General Faqs

    These are the driver files for your Ans.: Function. How can I do? monitor. Follow the instructions in your Ans.: Philips Service center has a right to user manual to install the drivers. Your ask for legitimate identification and computer may ask you for monitor authorization, in order to establish drivers (.inf and .icm files) or a driver...
  • Page 48 Can I connect my LCD monitor to any warranty conditions. PC, workstation or Mac? How should I clean the LCD surface? Yes. All Philips LCD monitors are fully Ans.: compatible with standard PCs, Macs Ans.: For normal cleaning, use a clean, soft and workstations.

  • Page 49: Ergosensor Faqs

    11. Troubleshooting & FAQs may cause "burn in", also known as Ans.: Yes, standard, clear, prescription glasses "after-imaging" or "ghost imaging", on are OK to be recognized, as your eyes your screen. "Burn-in", "after-imaging", are visible through the glasses. or "ghost imaging" is a well-known phenomenon in LCD panel technology.
  • Page 50 11. Troubleshooting & FAQs Q11: What is the optimum distance from my Q16: How is it different from my Philips eyes to the Monitor screen? PowerSensor monitor? Ans.: 80 cm is the optimal distance for Ans.: ErgoSensor is a more advanced sensor comfortable reading.
  • Page 51 2012 © Koninklijke Philips Electronics N.V. All rights reserved. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips Electronics N.V. and are used under license from Koninklijke Philips Electronics N.V. Specifications are subject to change without notice. Version: M4231PE1T...

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