2-3. Accessories ..........................2-26 2-4. Viewing the Functions ......................2-27 Concept ......................2-27 2-4-1. 2018' 2-4-2. Quick Guides ........................2-30 2-4-3. The Samsung Smart Remote ..................2-34 3. Disassembly and Reassemble ..................3-1 3-1. Disassembly ..........................3-1 4. Troubleshooting ......................4-1 4-1. Power ............................. 4-1 4-1-1.
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4-9. AV Control Tabe ......................... 4-51 4-10. Updating the TV’s Software ....................4-58 4-10-1. Updating the TV’s software to the latest version ...........4-58 4-10-2. Updating the TV automatically .................4-58 5. Wiring Diagram ........................ 5-1 5-1. Wiring Diagram ..........................5-1 5-2. Connector .............................5-6 5-2-1.
1. Precautions 1. Precautions 1-1. Safety Precautions Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as electrical shock. 1-1-1. Warnings For continued safety, do not attempt to modify the circuit board. Disconnect the AC power and DC power jack before servicing.
1. Precautions 1-1-4. Product Safety Notices Some electrical and mechanical parts have special safetyrelated characteristics which are often not evident from visual inspection. The protection they give may not be obtained by replacing them with components rated for higher voltage, wattage, etc. Parts that have special safety characteristics are identified by on schematics and parts lists.
1. Precautions 1-2. Servicing Precautions An electrolytic capacitor installed with the wrong polarity might explode. WARNING Before servicing units covered by this service manual, read and follow the Safety Precautions section of this manual. CAUTION If unforeseen circumstances create conflict between the following servicing precautions and any of the safety precautions, always follow the safety precautions.
1. Precautions 1-3. Static Electricity Precautions Some semiconductor (solid state) devices can be easily damaged by static electricity. Such components are commonly called Electrostatically Sensitive Devices (ESD). Examples of typical ESD are integrated circuits and some field-effect transistors. The following techniques will reduce the incidence of component damage caused by static electricity. Immediately before handling any semiconductor components or assemblies, drain the electrostatic charge from your body by touching a known earth ground.
1. Precautions 1-4. Installation Precautions For safety reasons, more than a people are required for carrying the product. Keep the power cord away from any heat emitting devices, as a melted covering may cause fire or electric shock. Do not place the product in areas with poor ventilation such as a bookshelf or closet. The increased internal temperature may cause fire.
2. Product specifications 2. Product Specifications 2-1. Product information Model QN**Q65FNF Front View * W : Width H : High D : Depth Detail View Color Front : CARBON SILVER / Stand : CARBON SILVER / Deco : CARBON SILVER Body 43.0 x 25.0 x 2.2 inches (1092.7 x 634.6 x 54.9 mm) 49"...
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2. Product specifications Model QN**Q65FNF Without Stand 29.5 lbs (13.4 kg) 49" With Stand 30.6 lbs (13.9 kg) Without Stand 37.9 lbs (17.2 kg) 55" With Stand 39.0 lbs (17.7 kg) Without Stand 53.4 lbs (24.2 kg) Weight 65" With Stand 54.7 lbs (24.8 kg) Without Stand 79.4 lbs (36.0 kg)
2. Product specifications 2-2. Product specification NOTE Design and specifications are subject to change without prior notice. Last Update Date : 2018.04.02 Item QN49Q65FNFXZA General Information Product QLED Cabinet Basic Code Q49NS2 Series Country UNITED STATES Tools Support Platform(TV) SoC | Kant-M2 Display Inch Real Inch...
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Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Together play Easy Setup App Casting Wireless TV On - Samsung WOL Wired TV On - Samsung WOL Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring...
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2. Product specifications Item QN49Q65FNFXZA Localization Dongle Compatibility (3G / LTE / WiFi) Analog Clean View Senior mode Clean View Family TV 2.0 Local Cinema Mode Triple Protection Feature AI Technology Art Mode (The Frame) Motion Detection (The Frame) Ambient Mode IMAX Instant On Processor...
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2 Tuner CI (Common Interface) Data Broadcasting ATV Sound System Tuner Vendor & Model CNXG(Xuguang) | GVTH-7A21 TV Key Core Component DDR SDRAM Samsung Flash Memory EMMC | 8GB Serial Flash Memory WINBOND HDMI Switch Display Device Vender Connectivity HDMI...
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2. Product specifications Item QN49Q65FNFXZA Connectivity HDMI A / Return Ch. Support HDMI Quick Switch Wireless LAN Adapter Support Wireless LAN Built-in Anynet+ (HDMI-CEC) Design Design Slim Design Bezel Type 3 Bezel-less Slim Type Slim Front Color Carbon Silver Light Effect (Deco) Stand Type Simple Swivel (Left/Right)
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Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Together play Easy Setup App Casting Wireless TV On - Samsung WOL Wired TV On - Samsung WOL Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring...
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2 Tuner CI (Common Interface) Data Broadcasting ATV Sound System Tuner Vendor & Model CNXG(Xuguang) | GVTH-7A21 TV Key Core Component DDR SDRAM Samsung Flash Memory EMMC | 8GB Serial Flash Memory WINBOND HDMI Switch Display Device Vender Connectivity HDMI...
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2. Product specifications Item QN55Q65FNFXZA Connectivity Port 1 Type Port 2 Type Port 3 Type Port 4 Type Port 5 Type Component In (Y/Pb/Pr) Composite In (AV) Ethernet (LAN) Audio Out (Mini Jack / LR) Digital Audio Out (Optical) 1/1(Common Use for Terrestrial)/0 RF In (Terrestrial / Cable input / Satellite Input) Ex-Link ( RS-232C ) CI Slot...
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2. Product specifications Item QN55Q65FNFXZA Power AC Input Power Freq. (Hz) 50/60Hz SMPS/IP Board SoluM Last Update Date : 2018.03.07 Item QN65Q65FNFXZA General Information Product QLED Cabinet Basic Code Q65NS2 Series Country UNITED STATES Tools Support Platform(TV) SoC | Kant-M2 Display Inch Real Inch...
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Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Together play Easy Setup App Casting Wireless TV On - Samsung WOL Wired TV On - Samsung WOL Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring...
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2. Product specifications Item QN65Q65FNFXZA Localization Senior mode Clean View Family TV 2.0 Local Cinema Mode Triple Protection Feature Art Mode (The Frame) Motion Detection (The Frame) Ambient Mode IMAX Instant On Processor Quad-Core Learn menu screen(US English)/ SeeColors/ Negative colors/ Grayscale/ Caption moving/ Voice Guide(US Accessibility English)/ Enlarge/ High Contrast/ Learn...
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2 Tuner CI (Common Interface) Data Broadcasting ATV Sound System Tuner Vendor & Model CNXG(Xuguang) | GVTH-7A21 TV Key Core Component DDR SDRAM Samsung Flash Memory EMMC | 8GB Serial Flash Memory WINBOND HDMI Switch Display Device Vender Connectivity HDMI...
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2. Product specifications Item QN65Q65FNFXZA Connectivity Wireless LAN Adapter Support Wireless LAN Built-in Anynet+ (HDMI-CEC) Design Design Slim Design Bezel Type 3 Bezel-less Slim Type Slim Front Color Carbon Silver Light Effect (Deco) Stand Type Simple Swivel (Left/Right) Energy Efficiency Class Eco Sensor Power Power Supply (V)
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2. Product specifications Item QN75Q65FNFXZA Video "2800 PQI (Picture Quality Index) (*49"": 2600)" HDR (High Dynamic Range) Q HDR HDR10+ HLG (Hybrid Log Gamma) Contrast Q Constrast Color Q Color Viewing Angle Wide Viewing Angle Micro Dimming Supreme UHD Dimming Local Dimming Ultra Slim Array Auto Depth Enhancer...
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Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Together play Easy Setup App Casting Wireless TV On - Samsung WOL Wired TV On - Samsung WOL Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring...
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2 Tuner CI (Common Interface) Data Broadcasting ATV Sound System Tuner Vendor & Model CNXG(Xuguang) | GVTH-7A21 TV Key Core Component DDR SDRAM Samsung Flash Memory EMMC | 8GB Serial Flash Memory WINBOND HDMI Switch Display Device Vender Connectivity HDMI...
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2. Product specifications Item QN75Q65FNFXZA Connectivity Port 1 Type Port 2 Type Port 3 Type Port 4 Type Port 5 Type Component In (Y/Pb/Pr) Composite In (AV) Ethernet (LAN) Audio Out (Mini Jack / LR) Digital Audio Out (Optical) RF In (Terrestrial / Cable input / Satellite 1/1(Common Use for Terrestrial)/0 Input) Ex-Link ( RS-232C )
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2. Product specifications Item QN75Q65FNFXZA Power Yearly Power Consumption (EU standard) (kWh) AC Input Power Freq. (Hz) 50/60Hz SMPS/IP Board Hansol LCD Last Update Date : 2018.03.07 Item QN82Q65FNFXZA General Information Product QLED Cabinet Basic Code Q82NS2 Series Country UNITED STATES Tools Support Platform(TV) SoC | Kant-M2...
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Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Together play Easy Setup App Casting Wireless TV On - Samsung WOL Wired TV On - Samsung WOL Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring...
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2. Product specifications Item QN82Q65FNFXZA Localization Dongle Compatibility (3G / LTE / WiFi) Analog Clean View Senior mode Clean View Family TV 2.0 Local Cinema Mode Triple Protection Feature Art Mode (The Frame) Motion Detection (The Frame) Ambient Mode IMAX Instant On Processor Quad-Core...
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2 Tuner CI (Common Interface) Data Broadcasting ATV Sound System Tuner Vendor & Model CNXG(Xuguang) | GVTH-7A21 TV Key Core Component DDR SDRAM Samsung Flash Memory EMMC | 8GB Serial Flash Memory WINBOND HDMI Switch Display Device Vender Connectivity HDMI...
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2. Product specifications Item QN82Q65FNFXZA Connectivity HDMI Quick Switch Wireless LAN Adapter Support Wireless LAN Built-in Anynet+ (HDMI-CEC) Design Design Slim Design Bezel Type 3 Bezel-less Slim Type Slim Front Color Carbon Silver Light Effect (Deco) Stand Type Simple Swivel (Left/Right) Energy Efficiency Class Eco Sensor Power...
2. Product specifications 2-4. Viewing the Functions 2-4-1. 2018' Concept An intelligent way to enjoy the smart TV Get to your entertainment the faster, easier, and intelligent way. A personal assistant that has you covered, a remote to control all, and a simple hub to control all devices. Search less, and watch more. Enjoying TV has never been this easy. Bixby on TV ...
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2. Product specifications One Remote Control Easily control all connected devices and content with just One Remote Control. It also has an auto detection feature, which automatically connects and labels all connected devices. Easy to find, easy to use. Just one remote control. NOTE •...
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2. Product specifications SmartThings Keep your smart devices connected. SmartThings enables TV to connect various your smart home devices, from fridge to mobile, for seamless interaction. NOTE • SmartThings compatible devices may vary by region. • This function may differ by mobile and OS(Operation System). •...
Connect the Samsung Smart Remote to your TV to operate the TV. When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the remote control sensor of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
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2. Product specifications Using Smart Hub Connect to Smart Hub for apps, games, movies, and more. Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen. NOTE • The image on your TV may differ from the image above depending on your model and geographical area. When you press the button on your remote control, you can use the following functions and features.
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TV is turned off, the TV turns on in Ambient Mode. • If you use a remote control other than the Samsung TV remote control, there may be restrictions to entering Ambient Mode. Universal Guide Universal Guide is an app that allows you to search for and enjoy content such as TV shows, dramas, movies, sports broadcasts, and music being provided by other apps.
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2. Product specifications Using Bixby Speak into the microphone on your Samsung Smart Remote to control your TV. NOTE • This function may not be supported depending on the model or geographical area. • The supported language may differ depending on the geographical area.
About the Buttons on the Samsung Smart Remote • The images, buttons, and functions of the Samsung Smart Remote may differ depending on the model. The images, buttons, and functions of the Samsung Smart Remote may differ depending on the model.
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Pairing the TV to the Samsung Smart Remote Pairing the TV to the Samsung Smart Remote When you turn on the TV for the first time, the Samsung Smart Remote pairs When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically.
This section of the service manual describes the disassembly and reassembly procedures for the LED TV. Disconnect the LED TV from the power source before disassembly. Follow these directions carefully. Use the Samsung Open Jig and Cushion to remove the Rear Cover. • Open Jig Tool, Protection Cushion (curved models Only)
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3. Disassembly and Reassemble Description & Screws Picture Description Use Open Jig to release tape in corners and Jig Direction all clips as indicated in red on sides and top & bottom. Gently lift up the Rear Cover starting at the top being careful of function assembly at the bottom.
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3. Disassembly and Reassemble Description & Screws Picture Description • 65" Top Corner : 2 point (Snap Hook) : 12 point Locking Side AV : 1 Point Locking Bottom : 8 point Locking • 75" Top Corner : 2 point (Snap Hook) : 12 point Locking Side AV : 1 Point Locking...
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3. Disassembly and Reassemble Description & Screws Picture Description Remove the ASSY BOARD P-FUNCTION ONE ASSY BOARD P-FUNCTION ONE KEY Cable KEY. • ASSY BOARD P-FUNCTION ONE KEY Cable ASSY BOARD P-FUNCTION ONE KEY LEAD CONNECTOR-POWER Cables Remove the Cables. •...
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3. Disassembly and Reassemble Description & Screws Picture Description Remove the DC VSS-PD BOARD. (Decomposition Measurement point order : • 49" / 55" / 65" • Gently lift up (Top Left corner) to release the lock and Slide Board to the Right. Locking Locking Fixing Hole...
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3. Disassembly and Reassemble Description & Screws Picture Description Remove the DC VSS-PD BOARD. (Decomposition Measurement point order : • 75" • Gently lift up (Top Left corner) to release the lock and Slide Board to the Right. Locking Fixing Hole NOTE Before Removing SMPS Board •...
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3. Disassembly and Reassemble Description & Screws Picture Description Remove the DC VSS-PD BOARD. (Decomposition Measurement point order : • 82" • Gently lift up (Top Left corner) to release the lock and Slide Board to the Right. Locking Fixing Hole NOTE Before Removing SMPS Board Slide to the right to release the board...
4. Troubleshooting 4. Troubleshooting 4-1. Power 4-1-1. TV POWER STANDBY • 49 / 55 / 65 inches CNM801 Main Connector (POWER) CNL801 LED Connector FUSE CNM801 (MAIN Connector) 1-wire PWM A13V A13V OVD LEVEL FAIL DETECT ANA-DIM A13V OD ON/OFF A13V BLU_ON/OFF A13V 16 Power ON/OFF 17 A13V CNL801 (LED Connector)
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4. Troubleshooting TV in Standby Standby LED Indicator If Not Lit: AC 120Vac Line If missing: 120Vac Source/Power Cord If OK: Resistance on OC SMPS FUSE after first removing AC power cord. If fuss are open : replace SMPS If fus are OK: Standby : A13V (Always On) to Main Board. If any missing remove the SMPS connector to the Main Board. Standby A13V again. • If OK replace the Main Board. • If still missing replace SMPS. 4-2...
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4. Troubleshooting • 75 inches CNM801 Main Connector (POWER) CNL801 LED Connector FUSE CNM801 (MAIN Connector) 1-wire PWM A13V A13V OVD LEVEL FAIL DETECT ANA-DIM A13V OD ON/OFF A13V BLU_ON/OFF A13V 16 Power ON/OFF 17 A13V CNL801 (LED Connector) TV in Standby Standby LED Indicator If Not Lit: AC 120Vac Line If missing: 120Vac Source/Power Cord If OK: Resistance on OC SMPS FUSE after first removing AC power cord.
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4. Troubleshooting TV in Standby Standby LED Indicator If Not Lit: AC 120Vac Line If missing: 120Vac Source/Power Cord If OK: Resistance on OC SMPS FUSE after first removing AC power cord. If fuss are open : replace SMPS If fus are OK: Standby : A13V (Always On) to Main Board. If any missing remove the SMPS connector to the Main Board. Standby A13V again. • If OK replace the Main Board. • If still missing replace SMPS.
4. Troubleshooting 4-1-2. TV POWER ON SEQUENCE • 49 / 55 / 65 inches CNM801 Main Connector (POWER) CNM801 (MAIN Connector) 1-wire PWM A13V A13V OVD LEVEL FAIL DETECT ANA-DIM A13V OD ON/OFF A13V BLU_ON/OFF A13V 16 Power ON/OFF 17 A13V Backlight Power Power TV On POWER ON .2Vdc (when off) changes to 3.3Vdc (on) NOTE •...
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4. Troubleshooting If still wrong voltage replace SMPS OVD_LEVEL (Over Voltage Detect) 3.3Vdc : Operating Normal If 0V or changing, an SMPS or Panel error exists. Perform Backlight Test. Backlight On/Off : 0V Off to 4.4Vdc ON • If missing or error : Replace Main Board.
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4. Troubleshooting • 75 inches CNM801 Main Connector (POWER) CNM801 (MAIN Connector) 1-wire PWM A13V A13V OVD LEVEL FAIL DETECT ANA-DIM A13V OD ON/OFF A13V BLU_ON/OFF A13V 16 Power ON/OFF 17 A13V Backlight Power Power TV On POWER ON .2Vdc (when off) changes to 3.3Vdc (on) NOTE • Will stay On for short time when powered off. If voltage error or no change: Jog Function Control Test If OK replace Main Board All A13V supplies for approx. 12.7VDC See (SMPS label for approx. STBY and On voltage) If any wrong voltages, remove SMPS connector to Main Board All...
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4. Troubleshooting • 82 inches CNM803 Main Connector (POWER) CNM803 (MAIN Connector) 1-wire PWM A13V A13V OVD LEVEL FAIL DETECT ANA-DIM A13V OD ON/OFF A13V BLU_ON/OFF A13V 16 Power ON/OFF 17 A13V Backlight Power Power TV On POWER ON .2Vdc (when off) changes to 3.3Vdc (on) NOTE • Will stay On for short time when powered off. If voltage error or no change: Jog Function Control Test If OK replace Main Board All A13V supplies for approx. 12.7VDC See (SMPS label for approx. STBY and On voltage) If any wrong voltages, remove SMPS connector to Main Board All...
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4. Troubleshooting Activate Backlights Test : Disconnect Lead Cable from Main to Power Supply. TV Screen for active backlight LEDs. If No BACKLIGHTS Minus (Control) pins & Plus (Supply) pins voltages on the Panel Connector. ( with fine test probe on left side of connector only for safety) • If no pin voltages replace SMPS. If BACKLIGHTS ON BUT PANEL SECTION(S) OFF The Supply Drive ( +) pins and (-) pins. All should measure same. • If a Minus (-) pin measures low (near 0 volts), a string(s) of LEDs are likely open. • Replace Panel. • If a (+) pin measures low voltage and it’s minus pin is low but not 0V.
4. Troubleshooting 4-1-4. Additional Option Backlight Test • 49 / 55 / 65 / 75 / 82 inches Activate Backlights Test : Disconnect Lead Cable from Main to Power Supply. TV Screen for active backlight LEDs. Locate LED 1 through LED 6 Diodes on SMPS Check each stripe side of Diode for approx 130Vdc (LED Drive) Check other side of Diode for approx 50Vdc (LED Control) • If any have low or missing 130V LED Drive check SMPS. • If any have near 0V LED Control and 130V LED Drive is OK, Replace defective Panel Reconnect SMPS to Main/T-Con to Operate TV Normally...
4. Troubleshooting 4-1-5. FUNCTION Control Test CN1601_NQ8 (FUNCTION & IR) CN1601_NQ8 A3.3V_PW IRB_SCL_I2C IRB_SDA_I2C KEY_INPUT1 KEY_INPUT2 LED_STB_OUT LED Status / Function Switch A3.3V_PW <FUNCTION> TV in Standby Check Status. LED is OFF LED 1.7Vdc (pin 8) and VCC for 3.3Vdc (pin 3) • If missing suspect Function Assy/Cable/Main board. LED is ON Switch Operation activates on screen display. [On Screen Selections with Function Control] • If missing: Key_Input 1 Pin 6 change to 0V with a command. • If wrong voltage or no change: Switch for stuck or miss-operation. Check IR operation with Standard Remote command changes.
4. Troubleshooting 4-2. Video 4-2-1. Customer Picture Test MAIN/TCON BOARD Main Section Pre-FRC (T-CON) Post FRC (T-CON) Results Problem Picture Test Do you still see the problem in the test photo? Show Again • Check Signal Source Picture Test and other inputs If the Self Diagnosis Picture Test is OK, your TV may not have a problem. Please follow steps Pass Pass Pass below: - Check your external devices and connections. - Try picture reset by selecting Menu > Picture > Reset Picture. - Update to the latest software version by selecting Menu > Support > Software Update. • Replace Main/T-CON Picture Test Board Fail Pass...
4. Troubleshooting 4-2-2. Check Test Patterns • ENTER : Factory mode Test Pattern £ £ Main Board KANT-M2 Scaler Pattern / US Post Pattern FRC Pre Test Pattern FRC Post Test Pattern T-CON SoC TCON Test Pattern [Factory Mode] Verify " Scaler Pattern" and "US Post Pattern" Verify "...
4. Troubleshooting 4-2-3. MAIN/T-CON BOARD • Main Section PRE FRC Section POST FRC Section T-CONSection £ PANEL £ £ £ Main Section Customer Picture Test 1 Mute > 1 > 4 > 7 > Mute Video Operation Generated on Main Section. • If OK: Source & Input Cables Other inputs •...
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4. Troubleshooting POST FRC Section Customer Picture Test 3 Video Operation Generated at Post FRC Section. • If OK: Replace Main/T-Con Board • If Noisy: Mute £ 3 £ 6 £ 9 £ Mute T-CON Section Mute > 3 > 6 > 9 > Mute [May not be available for Larger models over 70 inches.] Video Operation Generated at T-CON Section.
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4. Troubleshooting PANEL • Check Panel If Noisy Video: Soc T-CON Pattern in Factory Mode • Use type of Noise observed (Bars, single lines, video distortion, etc to help.) • If noise is only on one half of screen check / swap panel cables. • Verify Defective Panel Cables, TV Main/T-CON Board or Panel. 4-19...
4. Troubleshooting 4-3. Audio • Source (One Connect Mini) Main Board Speakers £ £ Source (One Connect Mini) • No TV Sound Menu £ Audio £ Speaker Settings set to TV Speaker • Noisy / Distorted TV Audio Customer Menu £ Support £ Sound Test • If Sound Test FAILS : (Missing / Noisy Audio) Speakers (compare resistance/quality) •...
4. Troubleshooting 4-4. Network <TV> <Router> <Internet> TV to Router " Failure" Check Network Status Check Network Status (TV Router Internet) Wired & Wireless MAC Address in Customer Support Menu. • No Wired MAC Address : Replace Main Board. • No Wireless MAC Address Module cabling & voltages from Main Board. • If operating voltages are OK but signal missing. Replace WiFi Module (WiFi/Bluetooth Module).
4. Troubleshooting 4-5. Smart Hub • Network Test/Gateway Test DNS Test ISP Blocking Samsung Server Test Samsung Apps Test £ £ £ £ <TV> <Router> <Internet> <Samsung Server> Go to Menu Support Self Diagnosis Smart Hub Connection Test £ £ £ Network / Gateway ...
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4. Troubleshooting For Netflix Operation/Connection Issues: Check Certificate & Netflix ESN Status in Factory Mode. • If Certificate and ESN exists, " CO", "NfO", change the DNS to 8.8.8.8 • If Certificate is missing, " C/" replace the TV’s Main Board. • If ESN number is missing: NF/ do not replace the Main Board. Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings. Reset Smart Hub. / Reset Apps In Factory Mode. For Streaming Issues: • Go to TV Web Browser / Go to speedof.me / testmy.net Check Speed for at least 5 Mbps(HD streaming) / 25 Mbps (4K Streaming). Check Latency for less than 50ms. 4-23...
4. Troubleshooting 4-6. Bluetooth / WiFi Module Pin 1 Pin 16 Pin Description Pins Name Interface Description Standby Power ON BT_RESET Digital BT Block Reset 3.3 Vdc 3.3 Vdc BT_POWER DET Digital BT power detect 3.3 Vdc BT_WAKE_UP Digital BT host wake up 3.3 Vdc 3.3 Vdc Analog Ground BT_USB DM Digital BT USB interface negative 0.7V eff.dc BT Sig (DM) 4V p-p BT_USB DP Digital BT USB interface positive 2.5V eff.dc BT...
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4. Troubleshooting About This TV < - Wired MAC Address : xx:xx:xx:xx:xx:xx Missing or Error : Replace Main Board. - Wireless MAC Address : xx:xx:xx:xx:xx:xx - Bluetooth Address : xx:xx:xx:xx:xx:xx Go to Menu Support About This TV £ £ Wireless MAC Address Bluetooth Address • Bluetooth Address or Wireless MAC Address are missing or errors exist. CHECKBT & Wi-Fi Connector Voltages.
4. Troubleshooting 4-7. Factory Mode Setting TV into Factory Mode Factory Remote Power TV ON. Select TV Source. Info → Factory. Use MENU for return. Sample Part NO. Samsung IR Remote : AA81-00243A TV Power Standby. Press as follows. • Remote Button NTSC MUTE POWER INFO MENU MUTE POWER Important Items • Option (must set Option Bytes when replacing Main Board.) •...
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4. Troubleshooting First Screen Appearing in Factory Mode • Ex. Sample Model 4-27...
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4. Troubleshooting Slide Details • Sample Model : QN65Q65FNFXZA Testing Items Micom Version Home Updates Exit T-KTM2AKUC-XXXX.XX Sub Micom T-KTM2QINTV-XXXX Option TIZEN-X.X.-MAIN201*-KANT-M2-RELEASE_XXXXXXXX.X Tizen Control (Debug) Debug BT Version BT Version : BLUETOOTH-VER-XXXX E-Manual E-Manual:---- Blaster Version Blaster Version : Not support ADC/WB E-Pop Version E-POP Version : KANTxx-XX.XX.X EDID SUCCESS Advanced HDCP SUCCESS CALIB : AV/COMP/PC/HDMI/ Option : 65A1AU0QN,US, 65FN,NONE FRC-[KANT-M2 xxx][120Hz][HW:0x0F] DIMMING-[EDGE-xx1][03] TCON Version:[Kant-M2] FW[xxxx] DATA[xxxx] TCON Version:[KANT-N2] FW[xxxx] DATA[xxxx] SPL Flash S/N: xxxxxxxxxxxxxxx Model : QN65Q65FNF Wired MAC Success...
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4. Troubleshooting £ Test Patterns Main Board KANT-M2 Scaler Pattern / US Post Pattern FRC Pre Test Pattern FRC Post Test Pattern T-CON SoC TCON Test Pattern [Factory Mode] Verify " Scaler Pattern" and "US Post Pattern". Scaler Pattern Verify " FRC Pre Test Pattern". US Post Pattern Verify "...
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4. Troubleshooting £ Info £ ER Count • WD Count : Watch Dog (Hardware related issue). • AR Count : Auto Reset (software (i.e. Apps) related. important Error Count Status Screen. • Verify each item listed. 4-30...
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4. Troubleshooting Factory Mode £ Control £ EDID Remove ALL HDMI connections. Factory Mode → Control → EDID. (→ Enter Key) Option EDID Control Sub Option Debug Hotel Option Shop Option ADC/WB Asia Option Advanced Sound Select EDID/OFF to ON. (→ Right Arrow Key) EDID ON/OFF Select EDID WRITE ALL. (→ Enter Key) EDID WRITE ALL Success Wait to Success. (→ Right Arrow Key) EDID WRITE ALL Wait...
4. Troubleshooting 4-8. Factory Mode Adjustments 4-8-1. Entering Factory Mode To enter [ Service Mode] press the remote-control keys in this sequence : With Consumer Remote (IR Remote) Remote Button : NTSC POWER OFF MUTE POWER ON POWER OFF INFO MENU MUTE POWER ON With Factory Remote INFO FACTORY The following screen appears. Please refer to " Detail Factory Option page" for details.
4. Troubleshooting 4-8-2. Detail Factory Option NOTE If you replace the main board with new one, please change the factory option as well. The options you must change are "Type". QN49Q65FNFXZA • PANEL / SMPS / MAIN Information Multi BOM PANEL SMPS MAIN Vendor Vendor SOLUM ASSY ASSY CHASSIS PCB MAIN Code Spec Type Code Spec BN95-04742B CY-QN049HLLV2V/H 49A6AU0QN BN44-00878C L55E7R_NSM BN91-19946Q BN94-13027Q •...
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4. Troubleshooting QN55Q65FNFXZA • PANEL / SMPS / MAIN Information Multi BOM FA01 PANEL SMPS MAIN Vendor Vendor SOLUM ASSY ASSY CHASSIS PCB MAIN Code Spec Type Code Spec BN95-04741C CY-QN055FLLV6V/H 55A1AU0QN BN44-00878C L55E7R_NSM BN91-19947Q BN94-13028Q • Factory Option Local Set BOM Model Front Color S/W Model...
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4. Troubleshooting QN65Q65FNFXZA • PANEL / SMPS / MAIN Information Multi BOM FA01 PANEL SMPS MAIN Vendor Vendor SOLUM ASSY ASSY CHASSIS PCB MAIN Code Spec Type Code Spec BN95-04738B CY-QN065FLLV6V/H 65A1AU0QN BN44-00878E L65E7NR_NSM BN91-19948Q BN94-13029Q Multi BOM AA02 PANEL SMPS MAIN Vendor...
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4. Troubleshooting QN75Q65FNFXZA • PANEL / SMPS / MAIN Information Multi BOM AA01 PANEL SMPS MAIN Vendor Vendor HANSOE ASSY ASSY CHASSIS PCB MAIN Code Spec Type Code Spec BN95-04723B CY-QN075FLAV6V/H 75L1AU0QN BN44-00874D L75E7NR_NHS BN91-19949Q BN94-13030Q Multi BOM FA02 PANEL SMPS MAIN Vendor...
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4. Troubleshooting QN82Q65FNFXZA • PANEL / SMPS / MAIN Information Multi BOM PANEL SMPS MAIN Vendor Vendor DYREL ASSY ASSY CHASSIS PCB MAIN Code Spec Type Code Spec BN95-04722B CY-QN082FLLV2V/H 82A1AU0QN BN44-00881B L82E7NR_NDY BN91-19950Q BN94-13031Q • Factory Option Local Set BOM Model Front Color S/W Model...
4. Troubleshooting 4-8-3. Factory Data Option Factory Menu Name Data Range Factory Reset Type 49" 49A6AU0QN 49A6AU0QN/... 55" 55A1AU0QN 55A1AU0QN/... 65" 65A1AU0QN 65A1AU0QN/... 75" 75L1AU0QN 75L1AU0QN/... 82" 82A1AU0QN 82A1AU0QN/... Local set SW Model QNQ65F BOM Model 65FN TUNER NTSC, ATSC Ch Table NONE MRT Option Engineer Option...
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4. Troubleshooting Factory Menu Name Data Range Info Link Country None TTX Group UserOSD Visual Test Diable OPTION_SWU RF Remocon Support CDD mode … DPMS Support T-CON Device KANT-M2 RM Server Type Operating LMF LEAVE THRESHOLD LMF TRIM THRESHOLD LMF TERM THRESHOLD EOS Click BP PMS Reset FAnet Thread CI CPLD Version ACM_MC UNIQUE TRIPLET FS_FAV Private Range USE SCSA Support OCM Reboot SPI Protection FKP Server Type Default OCM Support Preloading Support Multitasking Support Browser preloading Support FULL EXT IR Boot Support...
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4. Troubleshooting Factory Menu Name Data Range Power On Menu OSD Operation Music Mode External Source Eco Solution Cloning Shop Option Exhibition Mode Peak Mode Metadata Shopmode Picture Reset Asia Option Unbalance AF Level adjust TX Power Level Mono Last Memory H Shaking Sound High Devi *If the broadcast signal is not good, TV will complement the characteristics of the signal (most use when weak signal comes from the growing area countries) Carrier_Mute *If the noise comes from weakness- electromagnetic field, TV will be set Mute automatically (Only default on in North America) Pilot Level High Thld 0x20h * The High threshold value of stereo signal(If Pilot level is greather than High threshold value, recognize Stereo signal) Pilot Level Low THLD...
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4. Troubleshooting Factory Menu Name Data Range Woofer Check sum 0x0000A273 PEQ Inx PEQ Test Ready Speaker EQ Bottom Checksum NONE Wall Filter Type SRS Tuning Parm SPDIF PCM Gain AudioDock BT Delay 3D_Glass BT delay Mic Scale India Sound Speaker Delay Normal NTV CU Delay NORMAL Lipsync Inx Lipsync Checksum 0x4972 Lipsync USB Test Ready Lipsync BT Checksum 0x0000 TP volume 0xc4h TP Scale 0x6ch TP EQ CheckSum NONE Debug Factory Menu Name Data Range Spread Spectrum...
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4. Troubleshooting Factory Menu Name Data Range LVDS SSC ON/OFF LVDS SSC Value AP Vx1 SSC ON/OFF AP Vx1 Value N Vx1 SSC ON/OFF N Vx1 Value FRC Vx1 SSC ON/OFF FRC Vx1 SSC Period FRC Vx1 SSC Modulation FRC LVDS ON/OFF FRC LVDS SSC MFR FRC LVDS SSC MRR FRC DDR SSC ON/OFF FRC DDR SSC Period FRC DDR SSC Modulation ADV7619 Data strength ADV7619 Clock strength ADV7619 H_V_DE strength AP DDR SSC ON/OFF AP DDR SSC Value AP USIT SSC ON/OFF AP USIT SSC Value OCM Vx1 SSC ON/OFF OCM Vx1 SSC Value TCON USIT SSC ON/OFF BYPASS DDR Margin A CTRL_OFFSET_0_3 A CTRL_OFFSET_D B CTRL_OFFSET_0_3 B CTRL_OFFSET_D BT_ON_OFF RF Mute Time 600ms Tuner Margin European specifications...
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4. Troubleshooting Factory Menu Name Data Range FRC VX1 RX EQ SETTING FRC VX1 TX Pre_emphasis setting Netflix OSD Threshold TCON TCON_TEMP READ TEMP LAST 6000 DCC VERSION TCON Demura Bypass TCON FDisplay Panel Code 1 Panel Code 2 Panel Revision Panel Menu Week Panel S/N 1 Panel S/N 2 Panel S/N 3 Panel S/N 4 MPEG Margin H.264 Margin CAM Wait Time Voice Debug Power Management Cert Option Waiting RM_BIST_DTV RM_BIST_ATV RM_BIST_CABLE SerDES Check SerDES Tuner...
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4. Troubleshooting Factory Menu Name Data Range CES Option CES Convergence Option CES ATSC 3_0 CES OOBE MVPD SUPPORT BT DUT BT Throughput Failure Reproduce Module 21_9 L-DETECT STABLE TIME L-DETECT UNSTABLE TIME L-DETECT CAPTION THRESHOLD L-DETECT RAGION THRESHOLD L-DETECT B-LEVEL THRESHOLD L-DETECT USB SUPPORT DB Download MRT Option Dump Failure Picture Data Dump Failure VCONF Dump Failure Read Eco Sensor Data No Signal Power OFF Alert Option...
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4. Troubleshooting Factory Menu Name Data Range HOTPLUG SWITCHING Auto HOT PLUG DURATION 800ms CLK TERM DURATION 300ms HDMI FLT CNT SIG HDMI FLT CND SIG2 HDMI FLT CNT LOS UNSTABLE BAN CNT 1250ms HDMI ROBIN HDMI Callback HDMI CTS Thld HDMI CTS Cnt1 HDMI EQ HDMI Write Type HDMI Switch DVI SET TIME H Write HDMI Sync HDMI 3D DET HOT PLUG OFF HOLD TIME 600ms HDMI MUTE TIME HDMI NFST UNMUTE TIME 800ms HDMI FST UNMUTE TIME REPEA AUDIO PKT HDMI Stable Count HDMI HDCP EN HDMI HDCP EN FLAG POWER ON FLT CNT LOS HDCP UPDATE SPI READY SPI VERSION HdmiRx EQ...
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4. Troubleshooting Factory Menu Name Data Range CI Control Buf ON2 TS Clock delay CPU2 Test Pattern Scaler Pattern US Post Pattern FRC Pre Pattern FRC Post Pattern SOC TCON Pattern SOC TCON Pattern Level FRC OSD Pre Pattern FRC OSD Post Pattern FRC2 Pre Pattern FRC2 Post Pattern SOC TCON2 Pattern SOC TCON2 Pattern Level Upgrade T-CON DATA UPGRADE T-CON FW UPGRADE T-CON CheckSum T-CON2 Usb Download T-CON2 CheckSum PANEL EEPROM UPGRADE PANEL FLASH UPGRADE Logic Usb D/L SUBMICOM UPGRADE * Upgrade Sub-Micom Program SUBMICOM JP USB UPGRADE BT UPGRADE BT FREEPAIRING Function Upgrade FRC3D FW UPGRADE FRC3D SRP UPGRADE FRC3D LD UPGRADE FRC2 3D FW UPGRADE Camera Upgade * Upgarde Camera module(There is upgrade...
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4. Troubleshooting Factory Menu Name Data Range IR Blaster delay time NTV CU UPDATE UD LDC PROFILE UPGRADE Pic Data USB Update Audio Data USB Update Eco Data USB Update CI CPLD Upgrade SC ADK Upgrade Other Setting Delete S/N IPERF Stopped Expert CAL Data Backup … CAL Data Restore MICOM POWER OFF NTV CU FW VER ATV IF AGC SPEED Upgrade UHD OSD Test Main USB Path JackP USB Path Source Direct On/Off Apps Update Auto Power LAST POWER SMCE Control Motor Test Cube Test V APP Picture Direct On/Off SVC Panel ORIGINAL Serial number Writing S/N...
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4. Troubleshooting Factory Menu Name Data Range Comp Calibration PC Calibration HDMI Calibration ADC Result 1st_Y_GH 1st_Y_GL 1st_Cb_BH 1st_Cb_BL 1st_Cr_RH 1st_Cr_RL 2nd_R_L 128 2nd_G_L 128 2nd_B_L 128 2nd_R_H 2nd_G_H 2nd_B_H White Balance R-Offset G-Offset B-Offset R-Gain G-Gain B-Gain WB-W2_R_Offset WB_W2_B_Offset WB_W2_R_Gain WB_W2_B_Gain WB_N_R_Offset WB_N_B_Offset WB_N_R_Gain WB_N_B_Gain MGA On/Off...
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4. Troubleshooting Factory Menu Name Data Range G2_Gain B2_Gain R3_Gain G3_Gain B3_Gain R4_Gain G4_Gain B4_Gain R5_Gain G5_Gain B5_Gain R6_Gain G6_Gain B6_Gain R7_Gain G7_Gain B7_Gain R8_Gain G8_Gain B8_Gain R9_Gain G9_Gain B9_Gain R10_Gain G10_Gain B10_Gain SPI White Balance SPI White Balance On/Off SPI R-Offset SPI G-Offset SPI B-Offset SPI R-Gain SPI G-Gain SPI B-Gain SPI N Rgain...
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4. Troubleshooting Factory Menu Name Data Range SPI N Boffset SPI W2 Rgain SPI W2 Bgain SPI W2 Roffset SPI W2 Boffset SPI MGA WB Data to SPI Advanced 4-50...
4. Troubleshooting 4-9. AV Control Tabe Control Item Cmd1 Cmd2 Cmd3 Value General Power Power 0x00 0x00 0x00 0x00 0x01 0x02 Volume Direct 0x01 0x00 0x00 (0~100) 0x01 0x00 Down 0x02 0x00 Mute 0x02 0x00 0x00 0x00 Direct 0x04 Continuous 0x03 0x00 0x01 0x00...
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4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE BackLight(CellLight) 0~20 0x01 0x00 (0~20) Contrast 0~100 0x02 0x00 (0~100) Brightness 0~100 0x03 0x00 (0~100) Sharpness 0~100 0x04 0x00 (0~100) Color 0~10 0x05 0x00 (0~100) Tint 0x06 0x00 (0~100) Advanced Settings Black Tone 0x07 0x00 0x00...
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4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Advanced Settings Color Space Custom Cyan 0x04 Color Magenta 0x05 Color Space Custom 0~100 0x13 0~100 Color Red Value Color Space Custom 0~100 0x14 0~100 Color Green Value Color Space Custom 0~100 0x15 0~100 Color Blue Value Color Space Custom 0x1c 0x00 Reset LED Motion Plus 0x0a 0x07 0x00 On(Normal) 0x01 Cinema 0x02...
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4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Film Mode Auto2 0x02 Cinema Smooth 0x03 Auto Motion Plus 0x06 0x00 Clear 0x01 Standard 0x02 Smooth 0x03 Custom 0x04 Blur Reduction 0x0b 0x01 value Judder Reduction 0x02 value LED Clear Motion 0x03 0x00 LED Clear Motion 0x01 HDMI1 UHD Color 0x04 0x00 Mode 0x01 HDMI2 UHD Color 0x05...
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4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Screen Adjustment Position Position3 0x02 Position4 0x03 Reset Picture Reset Picture 0x0d 0x0b 0x00 0x00 3D Mode 0x0e 0x0c 0x00 0x00 2D->3D 0x01 Side By Side 0x02 Top Bottom 0x03 Line By Line 0x04 Vertical Line 0x05 Checker BD 0x06 Frame Sequence 0x07 3D → 2D 0x01...
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4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Sound_Select_ 0x01 Channel_Up 0x05 0x00 Channel_Down 0x01 Sound Sound Mode Standard 0x0c 0x00 0x00 0x00 Music 0x01 Movie 0x02 Clear Voice 0x03 Amplify 0x04 Equalizer Balance 0x01 0x00 (0~20) 100hz 0x01 (0~20) 300hz 0x02 (0~20) 1khz...
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4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value Sound TV Installation Type Stand 0x0c 0x00 0x00 Wallmount 0x01 Audio Delay Dealy Value (0~250) 0~250 0x0d 0x00 (0x00~0xFA) Key Generation *Refer for 0x0d 0x00 0x00 Table Show/Hide Control Show 0x0e 0x00 0x00 0x00 Hide 0x01 Power (On/Off) 0xf0 0x00...
Software Update £ Update Now • Updating from the Internet requires an active Internet connection. Updating through a USB device • £ Settings £ Support £ Software Update £ Update Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. • To update using a USB flash drive, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package. 4-10-2. Updating the TV automatically • £ Settings £ Support £ Software Update £ Auto Update If the TV is connected to the Internet, you can have the TV update its software automatically while you are watching the TV. When the background update is completed, it is applied the next time the TV is turned on.
ANNEX. Exploded View & Part List 2-1. Electrical Parts List Service Bom (SA: SERVICE AVAILABLE, SNA: SERVICE NOT AVAILABLE) Level Location No. Code No. Description & Specification Q’ty SA/SNA Remark QN65Q65FNFXZA (FA01) S001A BN90-09645C ASSY STAND;QNQ8FR BN96-45995B ASSY STAND P-BRACKET BOTTOM LEFT;65QNQ6F BN61-04692A ADHESIVE-AA;94PRIMER,CLEAR,C043 BN61-15524B...
ANNEX. Exploded View & Part List 2-1. Electrical Parts List Service Bom (SA: SERVICE AVAILABLE, SNA: SERVICE NOT AVAILABLE) Level Location No. Code No. Description & Specification Q’ty SA/SNA Remark QN75Q65FNFXZA (AA01) S001A BN90-09646C ASSY STAND;QNQ8FR BN96-45994B ASSY STAND P-BRACKET BOTTOM LEFT;75QNQ6F BN61-04692A ADHESIVE-AA;94PRIMER,CLEAR,C043 BN61-15505B...
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Service Tip SUBJECT TV turns off when set to Ambient Mode PRODUCT: LED TV REVISION DATE CREATE DATE: 06/29/2018 QN49Q6FNAFXZA, QN55Q65FNFXZA, QN55Q6FNAFXZA, QN55Q6FNAVXZA, QN55Q75FNFXZA, QN55Q7CNAFXZA, QN55Q7CNAVXZA, QN55Q7FNAFXZA, QN55Q8FNBFXZA, QN55Q8FNBVXZA, QN65Q65FNFXZA, QN65Q6FNAFXZA, MODELS: QN65Q75CNFXZA, QN65Q75FNFXZA, QN65Q7CNAFXZA, QN65Q7CNAVXZA, QN65Q7FNAFXZA, QN65Q8FNBFXZA, QN65Q9FNAFXZA, QN75Q65FNFXZA, QN75Q6FNAFXZA, QN75Q75FNFXZA, QN75Q7FNAFXZA, QN75Q8FNBFXZA, QN75Q9FNAFXZA, QN82Q65FNFXZA, QN82Q6FNAFXZA This information is published for informational purposes only and is intended for use only by personnel qualified for the specific tasks...
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Go to the settings icon, find the "Auto Brightness" option, and then turn it "Off. Step 2: Turn the "Ambient Off Timer" option "Off". 1. Locate "Ambient Off Timer” below the "Auto Brightness” option. 2. Turn it "Off". Step 3: Turn the "Ambient Auto On/Off" option "Off" If the customer set the TV to Ambient Mode and connected the TV to a smart phone via the SmartThings app, then the "Ambient Auto On/Off"...
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2. Open the Menu, and then go to “Ambient Settings”. 3. Turn off “Ambient Auto On/Off”. Note: Consult the Samsung Service Website at http://gspn3.samsungcsportal.com for the Service Manual and other information on these products.