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Lenovo ThinkCentre M800z Hardware Maintenance Manual
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Lenovo ThinkCentre M800z Hardware Maintenance Manual

Lenovo ThinkCentre M800z Hardware Maintenance Manual

Machine types: 10et, 10eu, 10ev, 10ew, 10ey, and 10f1
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ThinkCentre M700z and M800z
Hardware Maintenance Manual
Machine Types: 10ET, 10EU, 10EV, 10EW, 10EY, and 10F1

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Summary of Contents for Lenovo ThinkCentre M800z

  • Page 1 ThinkCentre M700z and M800z Hardware Maintenance Manual Machine Types: 10ET, 10EU, 10EV, 10EW, 10EY, and 10F1...
  • Page 2 1 “Read this first: Important safety information” on page 1 and Appendix F “Notices” on page 163. Third Edition (October 2016) © Copyright Lenovo 2015, 2016. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration...

  • Page 3: Table Of Contents

    ....firmware ....An introduction to Lenovo programs ..Trusted Platform Module (TPM) ..
  • Page 4 Safety and warranty ... Chapter 8. Service checkout and Lenovo Web site ... . symptom-to-FRU index ..89 Lenovo Support Web site.
  • Page 5 Trademarks ....India RoHS ....© Copyright Lenovo 2015, 2016...
  • Page 6 ThinkCentre M700z and M800z Hardware Maintenance Manual...

  • Page 7: About This Manual

    Important: This manual is intended only for trained service technicians who are familiar with Lenovo computers. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a Lenovo computer, be sure to read and understand Chapter 1 “Read this first: Important safety information” on page 1.
  • Page 8 ThinkCentre M700z and M800z Hardware Maintenance Manual...

  • Page 9: Chapter 1. Read This First: Important Safety Information

    Reading and understanding all the safety information reduces the risk of personal injury and damage to your product. If you no longer have a copy of the Safety and Warranty ® Guide, you can obtain a Portable Document Format (PDF) version from the Lenovo Support Web site at http://www.lenovo.com/UserManuals.

  • Page 10: Electrical Safety

    Attention: Do not attempt to lift any objects that weigh more than 16 kg (35 lb) or objects that you think are too heavy for you. • Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe. •...
  • Page 11 Observe the following rules when working on electrical equipment. Important: Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges.

  • Page 12: Safety Inspection Guide

    – Send another person to get medical aid. Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products. Each machine, as it was designed and built, had required safety items installed to protect users and service personnel from injury.

  • Page 13: Grounding Requirements

    • Avoid contact with other people while handling the part. • Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap.
  • Page 14 • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this product. • When possible, use one hand only to connect or disconnect signal cables. •...
  • Page 15 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
  • Page 16 ThinkCentre M700z and M800z Hardware Maintenance Manual...
  • Page 17 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Chapter 1 Read this first: Important safety information...
  • Page 18 Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. • Conecte todos os cabos de alimentação a tomadas elétricas corretamente instaladas e aterradas. •...
  • Page 19 • A utilização de controles ou ajustes ou a execução de procedimentos diferentes dos especificados aqui pode resultar em exposição prejudicial à radiação. PERIGO Alguns produtos a laser contêm diodo de laser integrado da Classe 3A ou da Classe 3B. Observe o seguinte: Radiação a laser quando aberto.
  • Page 20 ThinkCentre M700z and M800z Hardware Maintenance Manual...
  • Page 21 Chapter 1 Read this first: Important safety information...
  • Page 22 ThinkCentre M700z and M800z Hardware Maintenance Manual...
  • Page 23 DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.
  • Page 24 ATTENTION: Si des produits à laser (tels que des unités de CD-ROM, de DVD-ROM, des unités à fibres optiques, ou des émetteurs) sont installés, prenez connaissance des informations suivantes : • Ne retirez pas le carter. En ouvrant l'unité de CD-ROM ou de DVD-ROM, vous vous exposez au rayonnement dangereux du laser.
  • Page 25 VORSICHT An Netz-, Telefon- und Datenleitungen können gefährliche Spannungen anliegen. Aus Sicherheitsgründen: • Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. • Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen.
  • Page 26 • über 100 C erhitzen. • reparieren oder zerlegen. Die örtlichen Bestimmungen für die Entsorgung von Sondermüll beachten. ACHTUNG: Bei der Installation von Lasergeräten (wie CD-ROM-Laufwerken, DVD- aufwerken, Einheiten mit Lichtwellenleitertechnik oder Sendern) Folgendes beachten: • Die Abdeckungen nicht entfernen. Durch Entfernen der Abdeckungen des Lasergeräts können gefährliche Laserstrahlungen freigesetzt werden.
  • Page 27 Chapter 1 Read this first: Important safety information...
  • Page 28 ThinkCentre M700z and M800z Hardware Maintenance Manual...
  • Page 29 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. •...
  • Page 30 ATTENZIONE: Quando vengono installati prodotti laser (quali CD-ROM, unità DVD-ROM, unità a fibre ottiche o trasmittenti), tener presente quanto segue: • Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica. •...
  • Page 31 Chapter 1 Read this first: Important safety information...
  • Page 32 PELIGRO La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser peligrosa. Para evitar el riesgo de descarga eléctrica: • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. •...
  • Page 33 • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración.
  • Page 34 Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo siguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...

  • Page 35: Chapter 2. Product Overview

    “Programs” on page 46 Hardware locations This section provides information about the locations of the computer hardware. Note: The computer hardware might look slightly different from the illustrations. Front view For M700z Figure 1. Front view © Copyright Lenovo 2015, 2016...
  • Page 36 Integrated camera activity indicator (some models) Integrated camera (some models) Microphone-mute indicator Integrated microphone (some models) Power indicator Storage drive activity indicator Internal speakers (2) USB 3.0 connector Always On USB 3.0 connector (for rapid charge) Headset connector (also known as combo audio jack) Card reader slot (some models) For M800z Integrated camera activity indicator (some models)
  • Page 37 • Card reader slot Used to hold a card-shaped storage medium so that the card reader can read the data on the storage medium. • Headset connector (also known as combo audio jack) Used to connect a headset or headphones to your computer. •...

  • Page 38: Rear View

    If you want to use the computer with the stand removed, do not turn on the computer before contacting the Lenovo Customer Support Center for the additional thermal solution. • If your computer does not come with a computer stand, do not tear off the Mylar on the rear of the computer.
  • Page 39 For M800z Figure 3. Rear view Integrated camera shield control slider (some models) Security-lock slot ® USB 2.0 connectors (4) DisplayPort -out connector Ethernet connector Serial connector (some models) Power cord connector Brightness-up control Brightness-down control Microphone-mute button Power button Optical drive eject/close button (some models) •...
  • Page 40 • Ethernet connector Used to connect an Ethernet cable for a LAN. Note: To operate the computer within Federal Communications Commission (FCC) Class B limits, use a Category 5e or better Ethernet cable. • Integrated camera shield control slider Used to block the integrated camera. •...

  • Page 41: Computer Components

    Computer components Note: Depending on your computer model, some of the following components might not be available. For M700z Figure 4. Computer components Chapter 2 Product overview...
  • Page 42 Tilt-only monitor stand Tilt-only monitor stand base Full-function monitor stand Full-function monitor stand base Computer cover I/O bracket System-board shield Integrated camera Integrated camera bracket Wi-Fi antennas (2) Wi-Fi card Chassis Heat sink LCD panel Microprocessor Memory module Card reader System board Serial connector module Coin-cell battery...
  • Page 43 For M800z Figure 5. Computer components Tilt-only monitor stand Tilt-only monitor stand base UltraFlex II Stand Computer cover I/O bracket System-board shield Chapter 2 Product overview...

  • Page 44: Major Frus And Crus

    Integrated camera Integrated camera bracket Wi-Fi antennas (2) Wi-Fi card Chassis System board LCD panel Heat sink Microprocessor Memory module Card reader Serial connector module Coin-cell battery Internal speakers (2) Control-button board holder Control-button board Power supply assembly Optical drive Storage drive Optical drive holder System fan...
  • Page 45 For M700z Figure 6. Major FRUs and CRUs The following table lists the major FRUs shown in the illustration above and identifies which FRUs are also self-service CRUs or optional-service CRUs. Chapter 2 Product overview...
  • Page 46 Number FRU description Self-service CRU Optional-service CRU Tilt-only monitor stand Tilt-only monitor stand base Full-function monitor stand Full-function monitor stand base Computer cover I/O bracket System-board shield Heat sink Microprocessor System board Wi-Fi card Memory module Card reader Integrated camera bracket Integrated camera Wi-Fi antennas (2) Chassis...
  • Page 47 For M800z Figure 7. Major FRUs and CRUs The following table lists the major FRUs shown in the illustration above and identifies which FRUs are also self-service CRUs or optional-service CRUs. Chapter 2 Product overview...
  • Page 48 Once the access panel is removed, the specific CRU is visible. For detailed FRU information, such as the FRU part numbers and supported computer models, go to: http:/www.lenovo.com/serviceparts-lookup ThinkCentre M700z and M800z Hardware Maintenance Manual...

  • Page 49: Parts On The System Board

    Parts on the system board Note: For the parts that are displayed on the following figure but not introduced in the following table, see “Front view” on page 27 and “Rear view” on page 30. Figure 8. Parts on the system board LCD panel power connector Integrated camera connector Microprocessor socket...

  • Page 50: Machine Type And Model Label

    Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The machine type and model label is attached on the side of your computer as shown.

  • Page 51: Features

    Figure 10. Machine type and model label (for M800z) Features The computer features introduced in this section apply to various models. Information about your computer • To view basic information (such as microprocessor and memory information) about your computer, do the following: 1.
  • Page 52 Your computer is preinstalled with Windows 7 or Windows 10 operating system. Additional operating systems might be identified by Lenovo as compatible with your computer. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system provider.

  • Page 53: Specifications

    • Bluetooth (available on some models) Security features For more information, see Chapter 5 “Security” on page 65. System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer.

  • Page 54: Programs

    Dimensions • For M700z: Width: 502.8 mm (19.7 inches) Height: 343.6 mm (13.5 inches) Depth: 38 mm (1.5 inches) • For M800z Width: 535 mm (21.1 inches) Height: 363 mm (14.3 inches) Depth: 45 mm (1.8 inches) Weight • For M700z Maximum configuration as shipped: 6.43 kg (14.2 lb) •...

  • Page 55: Installing A Program That Is Ready To Be Installed

    Installing a program that is ready to be installed Note: For Windows 7, depending on the computer model, some of the Lenovo programs might be ready to be installed, so you need to install them manually. Then, you can access and use these programs.
  • Page 56 BIOS updates. The program gathers information from the Lenovo Help Center about new updates for your computer, then sorts and displays the updates for download and installation. You have complete control of which updates to download and install.

  • Page 57: Chapter 3. Using Your Computer

    If you want to use the computer with the stand removed, do not turn on the computer before contacting the Lenovo Customer Support Center for the additional thermal solution. • If your computer does not come with a computer stand, do not tear off the Mylar on the rear of the computer.
  • Page 58 • You can adjust the vertical position of the computer at an angle of between 5° to the front and 45° to the rear. Figure 11. Adjusting the computer to the front or to the rear • You can adjust the height of the full-function monitor stand within a length of 110.00 mm (4.33 inches) Figure 12.

  • Page 59: Adjusting The Tilt-Only Monitor Stand

    • You can turn the computer at an angel of 45° to the left and 45° to the right. Figure 13. Turning the computer to the left or to the right Adjusting the tilt-only monitor stand You can adjust the vertical position of the computer between 5° to the front and 45° to the rear as shown. Figure 14.
  • Page 60 1. You can adjust the vertical position of the computer at an angle of between 5° to the front and 61° to the rear as shown. Figure 15. Adjusting the computer to the front or to the rear 2. After you adjust your computer to the rear, you can adjust the UltraFlex II Stand downward within a range of 59°...

  • Page 61: Registering The Computer

    Lenovo for help. In addition, some locations offer extended privileges and services to registered users. To register the computer with Lenovo, ensure that the computer is connected to the Internet. Then, go to http://www.lenovo.com/register and follow the instructions on the screen.

  • Page 62: Using A Disc

    Using a disc This section provides information about using a disc and the optical drive. Guidelines about using the optical drive When using the optical drive, follow these guidelines: • Do not place the computer in a location where the drive is exposed to any of the following conditions: –...

  • Page 63: Recording A Disc

    Note: If the tray does not slide out of the drive when you press the eject/close button, turn off the computer. Then, insert a straightened paper clip into the emergency-eject hole adjacent to the eject/close button. Use the emergency eject only in an emergency. Recording a disc If your optical drive supports recording, you can record a disc.

  • Page 64: Connecting To A Bluetooth-Enabled Device

    To establish a wireless-LAN connection, do the following: 1. Ensure that a wireless LAN is available and the wireless LAN feature on the computer is working. 2. Click the wireless-network-connection-status icon in the Windows notification area to display available wireless networks. Note: If the wireless-network-connection-status icon is not displayed in the Windows notification area, add the icon to the notification area.

  • Page 65: Chapter 4. You And Your Computer

    1. Comfort Although no single working position is ideal for everyone, here are a few guidelines to help you find a position that suits you best. The following figure sets an example for your reference. © Copyright Lenovo 2015, 2016...

  • Page 66: Accessibility Information

    Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: http://www.lenovo.com/accessibility...
  • Page 67 Ease of Access Center Ease of Access Center on the Windows operating system enables users to configure their computers to suit their physical and cognitive needs. To use Ease of Access Center, do the following: 1. Click the Start button to open the Start menu. 2.
  • Page 68 3. Follow the instructions on the screen. Screen-reader technologies Screen-reader technologies are primarily focused on software program interfaces, help information systems, and various online documents. For additional information about screen readers, see the following: • Using PDFs with screen readers: http://www.adobe.com/accessibility.html?promoid=DJGVE •...

  • Page 69: Cleaning The Computer

    Then, you can type a message on the computer and send it to the telephone. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 70: Keeping The Computer Current

    The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determine the cause of a problem. • Back up your data on the storage drive regularly. You can restore the storage drive from a backup.

  • Page 71: Moving The Computer

    If the local electrical outlet style is different from the type you are currently using, contact the Lenovo Customer Support Center to purchase either an electrical plug adapter or a new power cord. For a list of Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone. If you cannot find the support telephone number for your country or region, contact your Lenovo reseller.
  • Page 72 ThinkCentre M700z and M800z Hardware Maintenance Manual...

  • Page 73: Chapter 5. Security

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order such a cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support...
  • Page 74 Figure 18. Kensington-style cable lock (for M700z) ThinkCentre M700z and M800z Hardware Maintenance Manual...

  • Page 75: Viewing And Changing Security Settings In The Setup Utility Program

    Figure 19. Kensington-style cable lock (for M800z) Viewing and changing security settings in the Setup Utility program To view and change security settings in the Setup Utility program, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 71. 2.

  • Page 76: Using Fingerprint Authentication

    The computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on the computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

  • Page 77: Trusted Platform Module (Tpm)

    Trusted Platform Module (TPM) TPM is a secure cryptoprocessor that can store cryptographic keys that protect information stored in the computer. Chapter 5 Security...
  • Page 78 ThinkCentre M700z and M800z Hardware Maintenance Manual...

  • Page 79: Chapter 6. Advanced Configuration

    1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 71. 2. Select Power ➙ Automatic Power On and press Enter. 3. Select the feature you want to enable or disable and press Enter. 4. Select the desired setting and press Enter. © Copyright Lenovo 2015, 2016...

  • Page 80: Enabling Or Disabling The Erp Lps Compliance Mode

    5. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 75. Enabling or disabling the ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go http://www.lenovo.com/ecodeclaration You can enable the ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when the computer is off or in sleep mode.

  • Page 81: Using The Cover Presence Switch

    To enable or disable the Configuration Change Detection feature, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 71. 2. Select Security ➙ Configuration Change Detection and press Enter. 3. Select the desired setting and press Enter. 4.

  • Page 82: Selecting A Startup Device

    When an administrator password is set, you are prompted to enter a valid password each time you try to access the Setup Utility program. The Setup Utility program cannot be accessed until a valid password is entered. If both the power-on password and administrator password are set, you can enter either password. However, you must use your administrator password to change any configuration settings.

  • Page 83: Exiting The Setup Utility Program

    When you install a new program, hardware device, or device driver, you might be informed to update the BIOS. You can update the BIOS from your operating system or a flash update disc (supported only on some models). To update the BIOS, do the following: 1. Go to http://www.lenovo.com/drivers. Chapter 6 Advanced configuration...
  • Page 84 2. Download the flash BIOS update driver for the operating system version or the ISO image version (used to create a flash update disc). Then, download the installation instructions for the flash BIOS update driver you download. 3. Print the installation instructions you download and follow the instructions to update the BIOS. Note: If you want to update the BIOS from a flash update disc, the installation instructions might not provide the information about how to record the update disc.

  • Page 85: Chapter 7. Troubleshooting, Diagnostics, And Recovery

    5. Recover your operating system. See “Recovery information” on page 86. 6. If none of these actions solve your problem, contact the Lenovo Customer Support Center. For a list of Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone. For more information about help, service, and technical assistance, see Chapter 10 “Getting information, help, and service”...

  • Page 86: Audio Problems

    • If the computer has a secondary power switch on the rear of the computer, ensure that it is switched on. • The power indicator on the front of the computer is on. • The computer voltage matches the voltage available at the electrical outlet for your country or region. The operating system fails to start up Solution: Ensure that the startup sequence includes the device where the operating system resides.

  • Page 87: Cd Problems

    Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification area. See “Adding an icon to the Windows notification area” on page 53. CD problems This section provides solutions to CD-related problems. A CD or DVD does not work Solutions: •...

  • Page 88: Intermittent Problems

    Playback is slow or choppy Solutions: • Disable any background programs, such as AntiVirus or Desktop Themes. • Ensure that video resolution is set to less than 1152 x 864 pixels. Invalid disc or no disc found message Solutions: • Ensure that a DVD disc is in the drive with the shiny side of the disc facing down. •...

  • Page 89: Screen Problems

    • Ensure that the storage drive the computer starts up from is listed as the first startup device in the Setup Utility program. Refer to “Changing the startup device sequence permanently” on page 74. Note: In rare cases, the storage drive with the operating system might get corrupted or damaged. In such cases, you might need to replace the storage drive.
  • Page 90 Ethernet LAN problems My computer cannot be connected to an Ethernet LAN Solutions: • Connect the cable from the Ethernet connector to the RJ45 connector of the hub. • Enable the Ethernet LAN feature in the Setup Utility program. See “Starting the Setup Utility program” on page 71.

  • Page 91: Performance Problems

    1. Depending on your Windows version, do one of the following: – For Windows 7: Click the Start button to open the Start menu. – For Windows 10: Right-click the Start button to open the Start context menu. 2. Click Control Panel. View Control Panel using large icons or small icons, and then click Network and Sharing Center ➙...
  • Page 92 Excessive number of fragmented files Solution: Use the Windows disk defragmentation or disk optimization feature to clean up the files. Note: Depending on the volume of the storage drives and amount of data stored on the storage drives, the disk-defragmentation process might take up to several hours. 1.

  • Page 93: Serial Connector Cannot Be Accessed

    • Detach and reconnect the USB connector to reset the USB device. I cannot install the Windows 7 operating system using an external USB device Solution: Go to http://www.lenovo.com/support to download and install USB drivers. Software and driver problems This section provides solutions to software- and driver-related problems.

  • Page 94: Diagnostics

    If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and print the log files created by the program. You might need the log files when you speak to a Lenovo technical support representative.

  • Page 95: Recovery Information For Windows 7

    Note: If a device does not work normally after recovering the operating system, update the device driver. See “Keeping the computer current” on page 62. Recovery information for Windows 7 To recover your Windows 7 operating system, use the following solutions: •...

  • Page 96: Recovery Information For Windows 10

    • Use the recovery disc set provided by Lenovo to restore the entire storage drive to the factory-default settings. – If the computer comes with the recovery disc set, follow the instructions shipped with the disc set. – If the computer does not come with the recovery disc set, contact the Lenovo Customer Support Center to order a recovery disc set.

  • Page 97: Chapter 8. Service Checkout And Symptom-To-Fru Index

    Service Support and Engineering functions. • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? – What, when, where, single, or multiple systems? © Copyright Lenovo 2015, 2016...

  • Page 98: Symptom-To-Fru Index

    “Undetermined problems” on page 94. Notes: • The Symptom-to-FRU index is not specific to any machine type and are applicable to all Lenovo computers. • If you have both an error message and an incorrect audio response, diagnose the error message first.

  • Page 99: Power Supply Problems

    Error FRU/Action The boot sector on the startup drive is corrupted. The drive must be formatted. Do the following: 1. Attempt to back up the data on the failing hard disk drive. 2. Using the operating system programs, format the hard disk drive.

  • Page 100: Miscellaneous Error Conditions

    If the POST detects a problem, an error message appears on the screen. A single problem can cause several error messages to appear. When you correct the cause of the first error message, the other error messages probably will not be displayed next time you turn on the system. Error code POST error message Description/Action...
  • Page 101 Message/Symptom FRU/Action ® Computer will not perform a Wake On LAN (if applicable) 1. Check power supply and signal cable connections to network adapter. 2. Ensure that the operating system settings are set to enable Wake on LAN. 3. Ensure Wake On LAN feature is enabled in Setup/Configuration (see “Starting the Setup Utility program”...

  • Page 102: Undetermined Problems

    Message/Symptom FRU/Action Program loads from the hard disk with a known-good 1. Run the Setup Utility program and check Startup diagnostics diskette in the first 3.5-inch diskette drive sequence. 2. Diskette Drive 3. Diskette Drive Cable 4. System Board 5. Power Supply RPL computer cannot access programs from its own hard 1.

  • Page 103: Chapter 9. Installing Or Replacing Hardware

    • When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option. • In most areas of the world, Lenovo requires the return of the defective CRU. Information about this will come with the CRU or will come a few days after the CRU arrives.

  • Page 104: Replacing The Computer Stand

    Use the instructions shipped with the option to help you make the connection and install any software or device drivers that are required for the option. Replacing the computer stand Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...
  • Page 105 4. Loosen the screw on the base, and then remove the full-function monitor stand from the base as shown. Figure 21. Removing the tilt-only monitor stand from the base 5. Insert the screw on the base into the corresponding hole in the new tilt-only monitor stand. Then, tighten the screw to secure the monitor stand.
  • Page 106 6. Insert the two hooks on the new full-function monitor stand into the corresponding holes in the computer cover as shown. Then, pivot the full-function monitor stand downward until it snaps into position. Figure 23. Installing the full-function monitor stand Replacing the tilt-only monitor stand To replace the tilt-only monitor stand, do the following: 1.
  • Page 107 4. Loosen the screw on the base, and then remove the tilt-only monitor stand from the base as shown. Figure 25. Removing the tilt-only monitor stand from the base 5. Insert the screw on the base into the corresponding hole in the new tilt-only monitor stand. Then, tighten the screw to secure the monitor stand.

  • Page 108: Replacing The Power Adapter (For M700Z)

    1. Remove any media from the drives and turn off all connected devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the computer cover is facing up.

  • Page 109: Removing The Computer Cover

    2. Disconnect the power adapter cable from the computer. Figure 30. Disconnecting the power adapter To install the power adapter, connect the power adapter to the power adapter connector at the rear of your computer and a workable electrical outlet. Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...

  • Page 110: Replacing The System-Board Shield

    Figure 31. Removing the computer cover (for M700z) Figure 32. Removing the computer cover (for M800z) Replacing the system-board shield Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. For M700z To replace the system-board shield, do the following: 1.
  • Page 111 Figure 33. Removing the system-board shield screws 7. Position the new system-board shield on the chassis so that the four screw holes in the system-board shield align with the corresponding holes in the chassis. 8. Install the four screws to secure the system-board shield to the chassis. What to do next: •...

  • Page 112: Replacing The Vesa Mount Bracket

    7. Position the new system-board shield on the chassis so that the five screw holes in the system-board shield align with the corresponding holes in the chassis. 8. Install the five screws to secure the system-board shield to the chassis. What to do next: •...

  • Page 113: Replacing The Power Supply Assembly (For M800Z)

    1. Remove any media from the drives and turn off all connected devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up.
  • Page 114 Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.

  • Page 115: Replacing The Storage Drive

    13. Install and tighten the three screws to secure the power supply assembly. Note: Use only screws provided by Lenovo. 14. Reconnect the power supply assembly cables to the system board and the power cord connector.
  • Page 116 7. Locate the storage drive. See “Computer components” on page 33. 8. Disconnect the cable from the storage drive. 9. Remove the screw, and then slide the storage drive bracket out of the chassis as shown. Figure 38. Removing the storage drive bracket 10.

  • Page 117: Replacing The Optical Drive

    3. Remove the computer stand. See “Replacing the computer stand” on page 96. 4. Remove the computer cover. See “Removing the computer cover” on page 101. 5. Locate the storage drive. See “Computer components” on page 33. 6. Disconnect the signal cable and the power cable from the storage drive. 7.
  • Page 118 To replace the optical drive, do the following: 1. Remove any media from the drives and turn off all connected devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.
  • Page 119 8. Remove the two screws that secure the optical drive holder to the optical drive, and then remove the holder from the optical drive. Figure 44. Removing the optical drive holder 9. Install the two screws to secure the optical drive holder to the new optical drive. 10.

  • Page 120: Replacing The Integrated Camera

    Figure 47. Installing the optical drive (for M700z) Figure 48. Installing the optical drive (for M800z) 12. If you have disconnected the signal cable and the power cable, reconnect them to the storage drive. What to do next: • To work with another piece of hardware, go to the appropriate section. •...
  • Page 121 6. Release the tab that secures the integrated camera bracket, and lift the integrated camera off the chassis as shown. Figure 49. Removing the integrated camera 7. Lift the integrated camera upward to remove it from the integrated camera bracket. Figure 50.

  • Page 122: Replacing The Cover Presence Switch

    9. Insert the left end of the integrated camera bracket into the corresponding loop on the chassis, and then press the bracket until it snaps into position and is secured by the tab. Figure 52. Installing the integrated camera 10. Reconnect the integrated-camera cable to the new integrated camera. What to do next: •...

  • Page 123: Replacing The System Fan

    9. Align the plastic tab on the left side of the new cover presence switch with the left edge of the corresponding hole in the chassis. Then pivot the cover presence switch inward until it snaps into position on the right side. 10.

  • Page 124: Replacing The Internal Speakers

    Figure 55. Removing the system fan (for M800z) 10. Position the new system fan on the chassis so that the three screw holes in the system fan align with the corresponding holes in the chassis. 11. Install the three screws to secure the system fan to the chassis. 12.
  • Page 125 Figure 56. Removing the internal speakers (for M700z) Figure 57. Removing the internal speakers (for M800z) 9. Position the new internal speakers over the chassis so that the two holes in each speaker align with the corresponding plastic studs on the chassis. Then, press the internal speakers downward until they are secured in place.

  • Page 126: Replacing The Control-Button Board

    Figure 59. Installing the internal speakers (for M800z) 10. Connect the cable of the new internal speakers to the internal-speaker connector on the system board. See “Parts on the system board” on page 41. 11. Install the system-board shield. See “Replacing the system-board shield” on page 102. What to do next: •...
  • Page 127 Figure 60. Removing the control-button board (for M700z) Figure 61. Removing the control-button board (for M800z) 10. Insert the new control-button board into the control-button board holder until it snaps into position and is secured by the tabs Chapter 9 Installing or replacing hardware...
  • Page 128 Figure 62. Installing the control-button board (for M700z) Figure 63. Installing the control-button board (for M800z) 11. Connect the control-button board cable to the control-button board. 12. If you have removed the serial connector module, reinstall it. See “Replacing the serial connector module”...

  • Page 129: Replacing The I/O Bracket

    Replacing the I/O bracket Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. To replace the I/O bracket, do the following: 1. Remove any media from the drives and turn off all connected devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.

  • Page 130: Replacing The Heat Sink

    Figure 66. Installing the I/O bracket (for M800z) 9. Pivot the I/O bracket inward until it snaps into position and the two tabs are secured by the chassis. Figure 67. Installing the I/O bracket 10. Install the system-board shield. See “Replacing the system-board shield” on page 102. What to do next: •...
  • Page 131 1. Remove any media from the drives and turn off all connected devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up.

  • Page 132: Replacing A Memory Module

    Figure 70. Installing the heat sink (for M700z) Figure 71. Installing the heat sink (for M800z) 9. Install the system-board shield. See “Replacing the system-board shield” on page 102. What to do next: • To work with another piece of hardware, go to the appropriate section. •...

  • Page 133: Replacing The Card Reader

    7. Open the retaining clips and gently pull the memory module out of the memory slot. Figure 72. Removing the memory module 8. Insert the notched end of the new memory module into the slot . Press the memory module firmly and pivot the memory module until it snaps into place.
  • Page 134 3. Remove the computer stand. See “Replacing the computer stand” on page 96. 4. Remove the computer cover. See “Removing the computer cover” on page 101. 5. Remove the system-board shield. See “Replacing the system-board shield” on page 102. 6. Locate the card reader. See “Computer components” on page 33. 7.

  • Page 135: Replacing The Serial Connector Module

    10. Position the new card reader on the system board so that the two screw holes in the card reader align with the corresponding mounting studs on the system board. Figure 76. Installing the card reader 11. Install the two screws to secure the card reader to the system board. Figure 77.
  • Page 136 2. Place a soft, clean towel or cloth on the desk or other flat surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3.

  • Page 137: Replacing The Coin-Cell Battery

    10. Position the new serial connector module on the system board, so that the screw holes in the serial connector module align with the corresponding mounting studs on the system board. Figure 80. Installing the serial connector module 11. Install the two screws to secure the serial connector module on the system board.
  • Page 138 The coin-cell battery normally requires no charging or maintenance throughout its life; however, no coin-cell battery lasts forever. If the coin-cell battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer. Refer to the “Lithium coin-cell battery notice”...

  • Page 139: Replacing The Wi-Fi Card

    Replacing the Wi-Fi card Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. Notes: • The Wi-Fi card might come in two sizes, refer to the figure that matches your Wi-Fi card when reading this section.

  • Page 140: Replacing A Wi-Fi Antenna

    9. Insert the new Wi-Fi card into the M.2 Wi-Fi card slot. Ensure that the Wi-Fi card is inserted firmly. Then, pivot the Wi-Fi card downward so that the screw notch on the Wi-Fi card aligns with the mounting stud on the chassis.
  • Page 141 5. Remove the system-board shield. See “Replacing the system-board shield” on page 102. 6. Locate the Wi-Fi antenna you want to replace. See “Computer components” on page 33. 7. Remove the Wi-Fi antenna shield. See “Replacing the Wi-Fi card” on page 131. 8.

  • Page 142: Replacing The Microprocessor

    11. Stick the Wi-Fi antenna to the chassis as shown. Figure 90. Installing the Wi-Fi antenna 12. Connect the Wi-Fi antenna cable to the Wi-Fi card. 13. Install the Wi-Fi antenna shield. See “Replacing the Wi-Fi card” on page 131. 14.
  • Page 143 4. Remove the computer cover. See “Removing the computer cover” on page 101. 5. Remove the system-board shield. See “Replacing the system-board shield” on page 102. 6. Locate the microprocessor. See “Computer components” on page 33. 7. Disconnect all cables connected to the system board. 8.

  • Page 144: Replacing The System Board

    11. Ensure that the small handle is in the raised position and the microprocessor retainer is fully open. 12. Remove the protective cover that protects the gold contacts of the new microprocessor. 13. Note the orientation of the new microprocessor. Hold the new microprocessor by its edges and align the notches on it with the tabs in the microprocessor socket.
  • Page 145 1. Remove any media from the drives and turn off all connected devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up.

  • Page 146: Replacing The Lcd Panel

    14. Remove the microprocessor from the failing system board, and then install it onto the new system board. See “Replacing the microprocessor” on page 134. 15. Align the seven screw holes in the new system board with the corresponding holes in the chassis. Then, install the seven screws to secure the system board to the chassis.
  • Page 147 1. Remove any media from the drives and turn off all connected devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up.
  • Page 148 23. Remove the screws that secure the chassis to the LCD panel. Figure 96. Removing the screws that secure the chassis to the LCD panel (for M700z) Figure 97. Removing the screws that secure the chassis to the LCD panel (for M800z) ThinkCentre M700z and M800z Hardware Maintenance Manual...
  • Page 149 24. Pivot the retaining clips outward as shown one by one to remove the chassis from the LCD panel. Figure 98. Removing the LCD panel from the chassis (for M700z) Figure 99. Removing the LCD panel from the chassis (for M800z) 25.

  • Page 150: Completing The Parts Replacement

    28. Install the system board. See “Replacing the system board” on page 136. 29. Install the Wi-Fi antennas. See “Replacing a Wi-Fi antenna” on page 132. 30. Install the Wi-Fi card. See “Replacing the Wi-Fi card” on page 131. 31. Install the serial connector module. See “Replacing the serial connector module” on page 127. 32.
  • Page 151 Figure 100. Reinstalling the computer cover (for M700z) Figure 101. Reinstalling the computer cover (for M800z) 4. Install the computer stand. See “Replacing the computer stand” on page 96. 5. Place the computer in an upright position. 6. If a locking device is available, use it to lock the computer. See “Locking the computer” on page 65. 7.
  • Page 152 ThinkCentre M700z and M800z Hardware Maintenance Manual...

  • Page 153: Chapter 10. Getting Information, Help, And Service

    Ensure that you read and understand all safety information before using the computer. Lenovo Web site The Lenovo Web site (http://www.lenovo.com) provides up-to-date information and services to help you buy, upgrade, and maintain the computer. You also can do the following: •...

  • Page 154: Lenovo Support Web Site

    • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

  • Page 155: Using Other Services

    For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product, go to the Microsoft Product Support Web site at http://support.microsoft.com. You also can contact the Lenovo Customer Support Center for help. Some fees might apply. Purchasing additional services During and after the warranty period, you can purchase additional services.
  • Page 156 ThinkCentre M700z and M800z Hardware Maintenance Manual...

  • Page 157: Appendix A. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 158 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. ThinkCentre M700z and M800z Hardware Maintenance Manual...

  • Page 159: Eurasian Compliance Mark

    The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

  • Page 160: Mexico Wireless-Radio Compliance Information

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/UserManuals.

  • Page 161: Appendix B. Weee And Recycling Information

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 162: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.

  • Page 163: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.
  • Page 164 ThinkCentre M700z and M800z Hardware Maintenance Manual...

  • Page 165: Appendix C. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). © Copyright Lenovo 2015, 2016...

  • Page 166: Ukraine Rohs

    Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules. ThinkCentre M700z and M800z Hardware Maintenance Manual...

  • Page 167: Appendix D. China Energy Label

    Appendix D. China Energy Label © Copyright Lenovo 2015, 2016...
  • Page 168 ThinkCentre M700z and M800z Hardware Maintenance Manual...

  • Page 169: Appendix E. Energy Star Model Information

    For more information about ENERGY STAR, go to: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, set the following power-management features to take effect when your computer has been inactive for a specified duration: Table 1.
  • Page 170 ThinkCentre M700z and M800z Hardware Maintenance Manual...

  • Page 171: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 172: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo ThinkCentre The ThinkCentre logo Rescue and Recovery ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.

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