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HP 250 G7 Maintenance And Service Manual
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HP 250 G7 Maintenance And Service Manual

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Maintenance and Service Guide
HP 250 G7 Notebook PC

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  • Page 1 Maintenance and Service Guide HP 250 G7 Notebook PC...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Celeron, Core, and Pentium are Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Right side ................................5 Left side ................................. 6 Display ..................................7 Keyboard area ................................ 8 TouchPad ............................. 8 Lights ..............................9 Button and speakers ......................... 10 Special keys ............................
  • Page 8 Speakers ............................66 Power connector cable (DC-in) ......................67 Top cover with keyboard ........................68 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 69 Using Computer Setup ............................69 Starting Computer Setup ........................69 Navigating and selecting in Computer Setup ................... 69 Restoring factory settings in Computer Setup .................
  • Page 9 Backing up information and creating recovery media ..................78 Using Windows tools ......................... 78 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..78 Restoring and recovery ............................79 Restoring, resetting, and refreshing using Windows tools .............. 79 Recovering using HP Recovery media ....................
  • Page 10 Using HP Sure Start (select models only) ......................93 13 Recycling ..............................94 Index ................................95...

  • Page 11: Product Description

    Product components and their descriptions Category Description Product Name HP 250 G7 Notebook PC Processor 8th-generation Intel® Core™ processors i7-8565U 1.80 GHz (SC turbo up to 4.60 GHz) quad-core processor (8.0 MB L3 cache, 2400 MHz FSB, 15 W) i5-8265U 1.60 GHz (SC turbo up to 4.10 GHz) quad-core processor (6.0 MB L3 cache, 2400 MHz FSB, 15 W) 7th-generation Intel Core processors i3-7020U 2.30 GHz dual core processor (3.0 MB L3 cache, 2133 MHz FSB, 15 W)
  • Page 12 Optical drive 9.0 mm tray load DVD+/-RW Double-Layer Writer Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0 720p by 30 frames per second Single digital microphone HP Webcam - VGA camera, indicator LED, USB 2.0, f2.4 640 ×...
  • Page 13 Realtek RTL8822BE 802.11ac 2 × 2 WiFi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported) Integrated Wireless options with single antenna (M.2/PCIe): Realtek RTL8821CE 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) External media cards HP Multi-Format Digital Media Card Reader Supports SD/SDHC/SDXC Push-pull insertion/removal Internal card One M.2 slot for solid-state drive...
  • Page 14 Table 1-1 Product components and their descriptions (continued) Category Description Security Kensington Mini Security Lock Supports firmware-based Trusted Platform Module (fTPM) 2.0 Operating system FreeDOS 2.0 Windows® 10 Home 64 Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High-End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP...

  • Page 15: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component Description Power light ● On: The computer is on. ●...

  • Page 16: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 17: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 18: Keyboard Area

    Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 19: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● ● Off: Computer sound is on. Keyboard area...

  • Page 20: Button And Speakers

    Button and speakers Table 2-6 Button and speakers and their descriptions Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to ● initiate Sleep.

  • Page 21: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 22: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Table 2-8 Action keys and their descriptions Icon Description...

  • Page 23: Bottom

    Bottom Table 2-9 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...

  • Page 24: Labels

    Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Table 2-10 Service label components Component HP product name Model number Product ID Serial number Warranty period ●...

  • Page 25: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display Not spared NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover/keyboard NOTE: For a detailed list of keyboard country codes, see...
  • Page 27 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Realtek RTL8822BE 802.11ac 2 × 2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 (11) Hard drive connector board L20454-001 (12) Solid-state drive connector board L20457-001 (13) Fan for use in models with discrete graphics...

  • Page 28: Cables

    Cables Table 3-2 Cables and their descriptions Item Component Spare part number USB/card reader board cable L20452-001 TouchPad button board cable L20451-001 TouchPad cable L20450-001 Hard drive/solid-state drive cable L20456-001 Display cable Display cable, non-touch, HD L20443-001 Display cable, non-touch, FHD L23064-001 Display cable, touch, HD L20442-001...

  • Page 29: Display Assembly Subcomponents

    Display assembly subcomponents Table 3-3 Display components and their descriptions Item Component Spare part number Hinge cover Asteroid silver L49990-001 Dark ash silver L49991-001 Display bezel L20421-001 Display panel L49998-001 L49999-001 Miscellaneous Display Kit (includes gaskets [4] and rubber corner positioning tools [4]; not L23065-001 illustrated)) Display panel stretchable adhesive tape (not illustrated)

  • Page 30: Miscellaneous Parts

    Table 3-3 Display components and their descriptions (continued) Item Component Spare part number Non-touch, FHD L23064-001 Touch, HD L20442-001 Camera module HD camera L20447-001 VGA camera L20446-001 WLAN antenna cable Single antenna L20445-001 Single antennas, narrow bezel L23060-001 Dual antennas L20444-001 Dual antennas, narrow bezel L23059-001...

  • Page 31: Mass Storage Devices

    Table 3-4 Miscellaneous parts and their descriptions (continued) Component Spare part number For use in Switzerland L19370-001 For use in Taiwan 920688-015 For use in Thailand 920688-012 For use in the United Kingdom L19373-001 Power adapter (for use in Japan) 226768-001 Screw Kit L20476-001...
  • Page 32 Table 3-5 Mass storage devices and their descriptions (continued) Item Component Spare part number Hard drive bracket L20455-001 Hard drive connector board L20454-001 Hard drive/solid-state drive cable L20456-001 Solid-state drive bracket L20458-001 Solid-state drive connector board L20457-001 (10) Solid-state drive (M.2) 512 GB, PCIe, NVMe L49997-001 256 GB, PCIe, NVMe...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-conductive, non-marking plastic tool ● ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 34: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 35: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 36: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin.

  • Page 37: Packaging And Transporting Guidelines

    ● Field service kits Static awareness labels ● ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance Material handling packages ● ● Conductive plastic bags Conductive plastic tubes ● ● Conductive tote boxes Opaque shielding bags ● ● Transparent metallized shielding bags Transparent shielding tubes ●...

  • Page 38: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparation for disassembly Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures.

  • Page 39: Optical Drive

    Optical drive Table 5-1 Spare part description and number Description Spare part number DVD+/-RW Double-Layer Writer L50002-001 Optical drive bracket L20459-001 Optical drive bezel - asteroid silver L49988-001 Optical drive bezel - dark ash silver L49989-001 Remove the optical drive: Prepare the computer for disassembly (Preparation for disassembly on page 28).
  • Page 40 If it is necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0 × 3.0 screw (1), and the remove the bracket from the drive (2). If it is necessary to remove the bezel from the front of the optical drive: Insert a paper clip into the release hole on the front of the bezel (1).

  • Page 41: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 46 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 42: Bottom Cover

    Bottom cover Table 6-1 Spare part description and number Description Spare part number Bottom cover for use in models with an optical drive Asteroid silver L49982-001 ● ● Dark ash silver L49983-001 Bottom cover for use in models without an optical drive ●...
  • Page 43 Starting near the middle, bottom of the bottom cover (1), pry the cover up to remove it (2). Reverse this procedure to install the bottom cover. Component replacement procedures...

  • Page 44: Battery

    Battery Table 6-2 Spare part description and number Description Spare part number Battery (3-cell, 41 Wr, 3.6 Ahr) L11119-855 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Remove the optical drive (see Optical drive on page 29).
  • Page 45 Component replacement procedures...

  • Page 46: Memory

    Memory Table 6-3 Spare part description and number Description Spare part number Memory module, 8 GB 937236-855 Memory module, 4 GB L10598-855 Before removing the memory modules, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28).
  • Page 47 Gently press down on the module edges until the side retention clips snap into place (3). Component replacement procedures...

  • Page 48: Hard Drive

    Hard drive Table 6-4 Spare part description and number Description Spare part number Hard drive, 1 TB, 5400 rpm, 7.2 mm L30422-005 Hard drive, 500 GB, 7200 rpm, 7 mm 703267-005 Hard drive, 500 GB, 5400 rpm, 7 mm 778186-005 Hard drive bracket L20455-001 Before removing the hard drive, follow these steps:...
  • Page 49 If it is necessary to disassemble the hard drive, remove the two Phillips M3.0 × 3.0 screws (1), and then lift the bracket off the drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 50: Solid-State Drive

    Solid-state drive Table 6-5 Spare part description and number Description Spare part number 512 GB, PCIe, NVMe L49997-001 256 GB, PCIe, NVMe L49996-001 256 GB, SATA-3, TLC L49995-001 128 GB, SATA-3, TLC L49994-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28).

  • Page 51: Solid-State Drive Bracket And Connector Board

    Solid-state drive bracket and connector board Table 6-6 Spare part description and number Description Spare part number Solid-state drive bracket L20458-001 Solid-state drive connector board L22542-001 Solid-state drive cable L20456-001 Before removing the solid-state drive bracket and connector board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28).
  • Page 52 Remove the connector board from the computer (3). Reverse this procedure to install the solid-state drive bracket and connector board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 53: Wlan Module

    WLAN module Table 6-7 Spare part description and number Description Spare part number Realtek RTL8822BE 802.11ac 2 × 2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Realtek RTL8821CE 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Before removing the WLAN module, follow these steps: Prepare the computer for disassembly...

  • Page 54: Hard Drive Connector Board

    Hard drive connector board Table 6-8 Spare part description and number Description Spare part number Hard drive connector board L20454-001 Before removing the hard drive connector board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28).

  • Page 55: Usb/Card Reader Board

    USB/card reader board Table 6-9 Spare part description and number Description Spare part number USB/card reader board L20448-001 USB/card reader board cable L20452-001 Before removing the USB/card reader board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28).

  • Page 56: Touchpad Button Board

    TouchPad button board Table 6-10 Spare part description and number Description Spare part number TouchPad button board not spared TouchPad button board cable L20451-001 Before removing the TouchPad button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28).

  • Page 57: Touchpad Module

    TouchPad module Table 6-11 Spare part description and number Description Spare part number TouchPad module L20449-001 TouchPad module cable L20450-001 Before removing the TouchPad module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Remove the optical drive (see Optical drive on page 29).
  • Page 58 Working around each edge, pry the TouchPad module loose, and then remove it from the computer (3). NOTE: The TouchPad module may be very tight and difficult to remove. Reverse this procedure to install the TouchPad module. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: Fan

    Table 6-12 Spare part description and number Description Spare part number Fan for use in models with discrete graphics L20473-001 Fan for use in models with UMA graphics L20474-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28).

  • Page 60: Heat Sink Assembly

    Heat sink assembly Table 6-13 Spare part description and number Description Spare part number Heat sink for use in models with i7-8565U, i5-8265U, i3-7020U processors and integrated discrete graphics L20469-001 memory Heat sink for use in models with i7-8565U, i5-8265U, i3-7020U processors and UMA graphics memory L20470-001 Heat plate for use in fanless models with UMA graphics memory and an Intel Pentium or Celeron processor L20472-001...
  • Page 61 Thoroughly clean the thermal material from the surface of the heat sink (1) and its associated system board component (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat sink assembly from products with discrete graphics: In the order indicated on the heat sink assembly, remove the six Phillips M2.0 ×...
  • Page 62 Thoroughly clean the thermal material from the surfaces of the heat sink (1)(3) and associated system board components (2)(4) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat plate from fanless models: In the order indicated on the heat plate, remove the five Phillips M2.0 ×...
  • Page 63 Thoroughly clean the thermal material from the surface of the heat plate (1) and associated system board component (2) each time the heat plate is removed. Replacement thermal material is included with the heat plate and system board spare part kits. Reverse this procedure to install the heat plate or heat sink assembly.

  • Page 64: Display Assembly

    Display assembly Full hinge-up displays are not spared. Displays are spared only at the subcomponent level. Before removing the display panel, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Remove the optical drive (see Optical drive on page 29).
  • Page 65 Separate the display from the computer (4). Remove the display assembly subcomponents: To remove the hinge cover, pull upward near the hinge to disengage it from the display enclosure (1), and then remove the hinge cover from the display enclosure (2). Hinge covers are available using the following spare part numbers: L49990-001: Asteroid silver L49991-001: Dark ash silver...
  • Page 66 If it is necessary to replace the display bezel: Remove the two Phillips M2.0 × 3.0 screws (1), flex the top (2) of the bezel, the inside edges of the left and right sides (3), and then the bottom (4) of the bezel until it disengages from the display enclosure.
  • Page 67 Disconnect the cable (2) from the camera/microphone module. The HD camera module is available using spare part number L20447-001. The VGA camera module is available using spare part number L20446-001. If it is necessary to replace the display panel: IMPORTANT: HD panels are secured to the display enclosure with screws.
  • Page 68 FHD panels: Pull the tape out from behind the left and right sides of the panel. NOTE: You have to pull on the tape multiple times before it is completely removed. Display panel stretchable adhesive tape is available using spare part number L29080-001. HD and FHD panels: Swing the top edge of the display panel forward and position it upside down next to the display enclosure (1).
  • Page 69 L49999-001: FHD If it is necessary to replace the display hinges: Remove the three Phillips M2.5 × 2.5 screws (1) from each hinge. Remove the display hinges (2). The display hinges are available using spare part number L20420-001. If it is necessary to replace the display panel cable: Release the cable from the retention clips and routing channel built into the bottom edge and side of the display enclosure (1).
  • Page 70 Remove the display panel cable (2). The display panel cable is available using the following spare part numbers: L20443-001: HD, non-touch display L23064-001: FHD, non-touch display L20442-001: HD, touch display If it is necessary to replace the wireless antenna cables and transceivers: Remove the antennas from the top of the display enclosure (1).
  • Page 71 Release the wireless antenna cables from the retention clips and routing channel built into the sides of the display enclosure (2). Antennas are available using the following spare part numbers: L20445-001: Single antenna models L23060-001: Single antenna, narrow bezel models L20444-001: Dual antenna models L23059-001: Dual antenna, narrow bezel models Use the following image to determine proper cable routing in the display of the antenna cable (1) and display...
  • Page 72 Reverse these procedures to reassemble and install the display assembly components. When reassembling an FHD display assembly, be sure the install the following parts into the display enclosure from the Display Miscellaneous Kit, spare part number L23065-001 and display panel stretchable adhesive tape, spare part number L29080-001.

  • Page 73: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Table 6-14 Spare part description and number Description Spare part number System board for use in models with discrete graphics memory: Intel Core i5-8265U processor with 2 GB of discrete graphics memory L49981-xx1...
  • Page 74 Disconnect the following cables from the system board: (1): Keyboard backlight cable (2): Hard drive connector cable (3): Speaker cable (4): USB/card reader board cable (5): Keyboard cable (6): TouchPad button board cable (7): Power connector cable Remove the two Phillips M2.0 × 3.0 screws that secure the system board to the computer (1). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 75 Lift the left side of the system board, and then remove the system board from the computer (2). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 76: Speakers

    Speakers Table 6-15 Spare part description and number Description Spare part number Speaker Kit L20453-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Remove the optical drive (see Optical drive on page 29).

  • Page 77: Power Connector Cable (Dc-In)

    Power connector cable (DC-in) Table 6-16 Spare part description and number Description Spare part number Power connector cable L20475-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Remove the optical drive (see Optical drive on page 29).

  • Page 78: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 6-17 Spare part description and number Description...

  • Page 79: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup To select a menu or a menu item, use the key and the keyboard arrow keys and then press enter, or ●...

  • Page 80: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 81: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 82: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 83: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 84: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 85: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 86: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 87 To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings. Make your customization selections. Select Main, and then Save Changes and Exit to save your settings.

  • Page 88: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive, as follows: Go to http://www.hp.com/support.

  • Page 89: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 90: 10 Specifications

    10 Specifications Computer specifications Table 10-1 Computer specifications Metric U.S. Dimensions Length 246.0 mm 10.72 in Width 376.0 mm 16.33 in Height 22.5 mm 0.97 in Weight (lowest configuration) SSD, Pentium or Celeron processors, UMA graphics 1771.5 g 3.91 lbs SSD, 7th/8th generation Core processors, UMA graphics 1829.5 g 4.03 lbs...

  • Page 91: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Table 10-2 Display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution FHD: 1920 × 1080 HD: 1366 × 768 Surface treatment Anti-glare BrightView Brightness 220 nits 200 nits (BrightView, HD, Touch-on Panel) Viewing angle UWVA (FHD, anti glare panel) Backlight WLED Aspect ratio...

  • Page 92: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications Table 10-4 Solid-state drive specifications 256-GB* 512-GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 2150 MB/s Up to 2150 MB/s...

  • Page 93: Hard Drive Specifications

    Hard drive specifications Table 10-5 Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 7.2 mm or 9.5 mm 7.2 mm or 9.5 mm 7.0 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm Weight 130.0 g 107.0 g 92.0 g...

  • Page 94: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 95: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 96 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 97: 12 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 98 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 99 Select Hard Drive Utilities. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue.

  • Page 100: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 101 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage...

  • Page 102: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
  • Page 103 BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
  • Page 104 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 105 Index bottom cover display assembly components AC adapter and battery light, removal 32 removal 54 identifying 6 spare part number 17, 32 spare part numbers 54 AC adapter, spare part numbers 20 buttons display bezel action keys left TouchPad 8 removal 56 airplane mode 12 optical drive eject 5...
  • Page 106 14 Hinge Kit description 3 WLAN 14 spare part number 19 ports left side components 6 HP PC Hardware Diagnostics UEFI HDMI 6 lights downloading 75 product description 3 AC adapter and battery 6 starting 75 camera 7...
  • Page 107 USB flash drive 79 USB/card reader board speakers recovery media removal 45 identifying 10 creating using HP Cloud Recovery spare part number 17, 45 removal 66 Download Tool 78 spare part number 16 creating using Windows tools 78 spare part numbers 66...
  • Page 108 WLAN antenna removal 60 WLAN antennas, identifying 7 WLAN cable spare part number 20 WLAN device 14 WLAN label 14 WLAN module spare part number 16 workstation guidelines 24 Index...

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