Machine type(s) • ThinkPad P16v Gen 2 • TP00147C 21KX and 21KY • ThinkPad P16v Gen 2 CAT16 • TP00147C0 for mainland China only / for India only Use this manual along with the advanced diagnostic tests to troubleshoot problems.
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ThinkPad P16v Gen 2 Hardware Maintenance Manual...
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This practice ensures correct grounding of the units. • If an electrical accident occurs: – Use caution; do not become a victim yourself. – Switch off power. – Send another person to get medical aid. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
4. Check for cracked or bulging batteries. 5. Remove the cover. 6. Check for any obvious non-ThinkPad / non-Lenovo alterations. Use good judgment as to the safety of any non-ThinkPad / non-Lenovo alterations. 7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
The safety notices in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese DANGER DANGER ThinkPad P16v Gen 2 Hardware Maintenance Manual...
– “FRU identification” on page 20 Important: • Advise customers to contact the Lenovo Customer Support Center if they need any assistance in obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: https://pcsupport.lenovo.com/supportphonelist...
Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
Vantage app installed. To download and install a quick test program, go to , and follow the instructions https://www.lenovo.com/diags on the Web site. To run a test using quick test program, do the following: Step 1.
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic program enables you to view system information and test some hardware devices in your computer, such as memory, storage devices, the LCD, and system board buses.
Checking the built-in battery and operational charging This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized manufacturer. The system does not support unauthorized batteries or batteries designed for other systems.
• If the voltage is correct, replace the system board. • If the voltage is not correct, replace the coin-cell battery. • If the coin-cell battery discharges quickly after replacement, replace the system board. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
When the latest maintenance diskette and the system program service diskette become available, they will be posted on: https://support.lenovo.com Reset or restore Windows To reset or restore Windows, refer to the information below: Use Lenovo recovery options Step 1. Go to https://support.lenovo.com/HowToCreateLenovoRecovery Step 2.
The system management password can also protect the system information stored in UEFI BIOS like a supervisor password, but it has lower authority by default. The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo client-management interface.
Lenovo cannot reset your passwords or recover data from the storage drive. You can contact a Lenovo authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to replace the old one by yourself.
• The time set on the resume timer elapses. Note: The computer does not accept any input immediately after it enters sleep mode. Wait a few seconds before taking any action to reenter operation mode. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
Hibernation mode In hibernation mode, the following occurs: • The system status, RAM, VRAM, and setup data are stored on the solid-state drive. • The system is powered off. Note: If the computer enters the hibernation mode while it is connected to the dock, do not disconnect it before resuming normal operation.
2. Replace the M.2 solid-state drive. HDD (HDD0) 3. Replace the system board. 2200 Have the computer serviced. Machine Type and Serial Number are invalid. 2201 Replace the system board. Machine UUID is invalid ThinkPad P16v Gen 2 Hardware Maintenance Manual...
The battery installed is not supported by this system and Replace the battery. will not charge. Please replace the battery with the correct Lenovo battery for this system. Press the Esc key to continue. This system does not support batteries that are not Replace the battery.
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• We recommend that you speak to our Customer Support Center before attempting to service the computer yourself so that you can be directed to the correct documentation and repair information. It might be recommended to have a Lenovo-authorized service provider repair your computer depending on the complexity of the error or fault.
Blinking patterns Error codes Solutions 0287: Discrete graphics error 1. Reinstall or replace the discrete graphics card (service provider only). 2. If step 1 does not work, replace the system board (service provider only). 0288: Computer display error 1. Reconnect the display cable on both the system board side and the computer display side (service provider only) and check the LCD panel.
If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.
Table 4. LCD-related symptoms FRU or action, in sequence Symptom or error No beep, power-on indicator on, and a blank LCD during 1. Run LCD Self Test. POST. 2. Replace the system board. • LCD backlight not working. 1. Reseat the LCD connectors. •...
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If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. Step 7. If the problem remains, replace the following FRUs one at a time (do not replace a nondefective FRU): System board LCD assembly ThinkPad P16v Gen 2 Hardware Maintenance Manual...
RAID volume is not selectable. An X mark is displayed next to the selected drive. Strip Size: Select a strip size and press Enter to complete the configuration. This option is only available for RAID 0. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
Capacity: Customize the capacity of the RAID volume. The default RAID volume is the largest value. Create Volume: Press Enter to finish configurations of the preceding options and create a volume. Note: The Create Volume option might not be selectable for some reasons, for example, if different types of drives are selected, the option is not selectable.
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The RAID 1 volume under rebuilding is displayed under RAID Volumes with a Rebuilding mark. Step 5. Wait a few minutes. When the rebuild process finishes successfully, the Rebuilding mark is changed to the Normal mark. Step 6. Press F10 to save changes and exit. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
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Key combination Function description Fn + P Pause operation. Fn + S Send system request. Fn + N Open system information Window. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
Rear view Description Description Item Item USB-C connector (Thunderbolt 4) Ethernet connector* Power connector * for selected models Bottom Emergency-reset hole If the computer stops responding and you cannot turn it off by pressing the power button, reset your computer: 1.
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ThinkPad P16v Gen 2 Hardware Maintenance Manual...
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at .
Major FRUs and CRUs ThinkPad P16v Gen 2 Hardware Maintenance Manual...
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Base cover assembly Nano-SIM-card tray* WWAN cable guide rubbers* Wireless WAN antenna assembly* Thermal fan assembly Smart card reader* Smart card reader cable* NFC board* NFC cable* Trackpad cable Trackpad Keyboard Lenovo factory recovery USB key* Power cord* Chapter 7 Locations...
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Microsoft Windows operating system. It might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/ lenovorecovery , though additional shipping and handling fees might apply. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
LCD FRUs and CRUs Table 6. LCD FRUs and CRUs FRU description Self-service Optional-service LCD bezel LCD panel with or without Xrite Chapter 7 Locations...
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Wireless WLAN antenna assembly Wireless WWAN MIMO antenna assembly* Elastic adhesive tapes LCD cable * for selected models Note: Depending on the computer model, your computer might look different from the illustration above. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
• Spec Connector and cable guide This topic provides information to help Lenovo-authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs and CRUs” on page 50 and “LCD FRUs and CRUs” on page 53.
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Connect the cable to this connector. HDMI connector (external) Connect a compatible digital audio device or video monitor to this connector. SD card slot Insert a supported SD card into this slot. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
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Table 8. System board connector and cable guide (continued) Internal cable required Connector/feature Cable connection Smart card reader connector Smart card reader cable Connect one end to the smart card (internal) reader and the other end to this connector. NFC connector (internal) NFC cable Connect one end to the NFC board and the other end to this...
The keyboard assembly comes Keyboard connector (internal) with the cable. Connect the cable to this connector. Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: https://support.lenovo.com/partslookup ThinkPad P16v Gen 2 Hardware Maintenance Manual...
Go to and follow the instructions on the screen to https://www.lenovo.com/maintenanceutilities create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. Step 3. Restart the computer. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
Go to and follow the instructions on the screen to https://www.lenovo.com/maintenanceutilities create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. Step 3. Restart the computer. Step 4. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key. Step 1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer. Step 2.
• If your replacement keyboard is not shipped with the special tool, you may use alternative pry tools to remove it. Step 1. Remove the keyboard as shown below. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
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Torque Step Screw (quantity) Color M2 x 9.3 mm, flat-head, nylon-cated (2) Black 0.181 Nm (1.85 kgf-cm) Chapter 9 Removing or replacing a FRU...
2. Close the computer display and turn over the computer. 3. Remove the nano-SIM-card and nano-SIM-card tray. See “Removing the nano-SIM card and nano-SIM card tray” on page 64. Step 1. Remove the base cover assembly as shown below. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
Step Screw (quantity) Color Torque Black 0.290 Nm M2.5 x 8.7 mm, flat-head, nylon-cated (4) (3.0 kgf-cm) M2.0 x 9.3 mm, flat-head, nylon-cated (2) Black 0.181 Nm (1.85 kgf-cm) Black 0.181 Nm M2.0 x 6.5 mm, flat-head, nylon-cated (3) (1.85 kgf-cm) Note: Prepare a pry tool to release the hooks.
• “Removing the nano-SIM card and nano-SIM card tray” on page 64 • “Base cover assembly” on page 66 Step 1. Remove the memory module as shown below. Step 2. Install the memory module as shown below. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
Note: Memory module replacement might cause memory retraining during POST. When memory retraining occurs, the screen might be blank. You might see the LED indicators on Esc, F1, and F4 blinking sequentially to indicate the progress. Do not press the power button to interrupt the process. Wait a few minutes until the logo screen is displayed.
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M2 × 2.5 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) Note: The screws on the two M.2 solid-state drives are the same. Step 2. Install the M.2 solid-state drive, bracket and thermal pad as shown below. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
Built-in battery Follow the instructions to replace the built-in battery. DANGER Use only the Lenovo-authorized battery specified for the computer. Any other battery could ignite or explode. Important notice for replacing a battery Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use.
The following information is only for the computer with user-installable modules. Ensure that you use only a Lenovo-authorized wireless module specifically tested for this computer model. Otherwise, the computer will generate an error-code beep sequence when you turn on the computer.
Type 1 Note: A Mylar film might cover the wireless WAN card. To access the wireless WAN card, peel off the film first. Step 1. Remove the wireless WAN card as shown below. Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm)
Remove the wireless WAN card and wireless WAN card bracket as shown below. Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) Step 2. Install the wireless WAN card and wireless WAN card bracket as shown below. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) Note: During installation, ensure that you connect the cables with different colors to the corresponding connectors on the card according to the illustrations above: the orange cable to the connector labeled ORANGE, the blue cable to the connector labeled BLUE, the white and grey cable to the connector labeled WHITE GREY, and the black and grey cable to the connector labeled BLACK GREY.
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Either too much or too less application of grease can cause a thermal problem due to imperfect contact with a component. For models with discrete thermal pipes: For models with an integrated thermal pipe: ThinkPad P16v Gen 2 Hardware Maintenance Manual...
I/O bracket Follow the instructions to replace the I/O bracket. For access, remove these FRUs in order: • “Removing the nano-SIM card and nano-SIM card tray” on page 64 • “Base cover assembly” on page 66 Step 1. Remove the I/O bracket as shown below. Step Screw (quantity) Color...
Coin-cell battery Follow the instructions to replace the coin-cell battery. DANGER Use only the Lenovo-authorized battery specified for the computer. Any other battery could ignite or explode. For access, remove these FRUs in order: • “Removing the nano-SIM card and nano-SIM card tray” on page 64 •...
Step 2. Install the coin-cell battery in reverse order. When installing: • Ensure that the connector is attached firmly. • Reset the system date and time in the BIOS menu. Keyboard bezel assembly Follow the instructions to replace the keyboard bezel assembly. For access, remove these FRUs in order: •...
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Note: Remove the keyboard bezel assembly carefully. Step 2. Install the keyboard bezel assembly as shown below. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
When installing: Ensure that the connectors and latches are attached firmly. Power button with fingerprint reader and bracket Follow the instructions to replace the power button with fingerprint reader and bracket. For access, remove these FRUs in order: • “Removing the nano-SIM card and nano-SIM card tray” on page 64 Chapter 9 Removing or replacing a FRU...
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Remove the power button with fingerprint reader and bracket as shown below. Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Step 2. Install the power button with fingerprint reader and bracket in reverse order. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
Trackpad and trackpad cable Follow the instructions to replace the trackpad and trackpad cable. For access, remove these FRUs in order: • “Removing the nano-SIM card and nano-SIM card tray” on page 64 • “Base cover assembly” on page 66 •...
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1. A trackpad jig might come with the trackpad which is used for fixing the location of the trackpad. Attach the trackpad jig to the trackpad and bend the four angles as shown by arrows below. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
2. Install the trackpad with jig as shown and install the screws to fix the trackpad. 3. Remove the Jig. Notes: • A mylar might cover the trackpad, and ensure that you attach the mylar to the trackpad after replacement. •...
Step Screw (quantity) Color Torque M1.6 × L1.8 mm, flat-head, nylon-coated (4) Silver 0.1 Nm (1.1 kgf-cm) Step 2. Install the smart card reader and smart card reader cable in reverse order. When installing: Ensure that the connectors are attached firmly. Speaker assembly Follow the instructions to replace the speaker assembly.
• “Keyboard” on page 64 • “Built-in battery” on page 71 • “I/O bracket” on page 77 • “Keyboard bezel assembly” on page 79 Step 1. Remove the wireless WAN antennas as shown below. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
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Torque Step Screw (quantity) Color M2 × 4 mm, flat-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) Step 2. Install the wireless WAN antennas in reverse order. When installing: Ensure that the connector is attached firmly. Chapter 9 Removing or replacing a FRU...
Note: Input the exact brand name as shown in this table. Product name Machine type (MT) 21KX and 21KY • ThinkPad P16v Gen 2 • ThinkPad P16v Gen 2 CAT16 for mainland China only / for India only ThinkPad P16v Gen 2 Hardware Maintenance Manual...
Replace the system board Follow the instructions to replace the system board. Step 1. Remove the system board as shown below. Chapter 9 Removing or replacing a FRU...
Table 9. Screw specification Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Step 2. Install the LCD hinge caps in reverse order. LCD unit Follow the instructions to replace the LCD unit. For access, remove these FRUs in order: •...
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Step Screw (quantity) Color Torque Black 0.294 Nm M2.5 × 4.5mm, flat-head, nylon-coated (4) (3.0 kgf-cm) ThinkPad P16v Gen 2 Hardware Maintenance Manual...
Step 2. Install the LCD unit in reverse order. When installing, ensure that the connectors are attached firmly. Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. Chassis assembly Follow the instructions to replace the chassis assembly.
• “Thermal fan assembly” on page 75 • “LCD unit” on page 93 • “LCD bezel” on page 95 Removal steps Follow the instructions to remove the LCD panel and elastic adhesive tapes. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
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Step 1. Notes: • Do not pull the tapes too fast, otherwise, the tapes might snap. • Remove the tapes together with the sponges. Pull out each tape slowly in the direction as shown until the adhesive tapes are all released from LCD unit.
Peel off the release liners from one side of the new elastic adhesive tapes. Apply the tapes to the correct locations. Peel off the release liners from the other side of the tapes. Ensure that the tapes are applied correctly as shown. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
Step 2. Attach the LCD cable to the LCD panel as shown. Turn over the LCD panel to secure the LCD panel with tapes. How to install new color profiles for LCD panel with the factory color calibration feature Follow the instructions to install new color profiles for LCD panel with the factory color calibration feature. Step 1.
• “Thermal fan assembly” on page 75 • “LCD unit” on page 93 • “LCD bezel” on page 95 Step 1. Remove the camera-and-microphone module and cable as shown below. • For models with camera and microphone ThinkPad P16v Gen 2 Hardware Maintenance Manual...
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Remove the microphone rubbers. • For models with microphone only Chapter 9 Removing or replacing a FRU...
Follow the instructions to replace the wireless LAN and wireless WAN MIMO antenna assembly. For access, remove these FRUs in order: • “Removing the nano-SIM card and nano-SIM card tray” on page 64 ThinkPad P16v Gen 2 Hardware Maintenance Manual...
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• “Base cover assembly” on page 66 • “Keyboard” on page 64 • “Built-in battery” on page 71 • “I/O bracket” on page 77 • “Keyboard bezel assembly” on page 79 • “LCD hinge caps” on page 92 • “Thermal fan assembly” on page 75 •...
Turn over the computer and install the cables on wireless WWAN card as shown below. Antenna locations The following illustration shows the antenna locations. ThinkPad P16v Gen 2 Hardware Maintenance Manual...
Wireless LAN mian antenna (gray) Wireless WAN MIMO 1 antenna* (white and gray) Wireless WAN MIMO 2 antenna* (black and gray) Wireless LAN auxiliary antenna (black) Wireless WAN main antenna* (orange) Wireless WAN auxiliary antenna* (blue) * for selected models LCD cover assembly For access, remove these FRUs in order: •...
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• “LCD panel and elastic adhesive tapes” on page 96 • “LCD hinges” on page 99 • “Camera-and-microphone module and cable” on page 100 • “Wireless LAN and Wireless WAN MIMO antenna assembly” on page 102 ThinkPad P16v Gen 2 Hardware Maintenance Manual...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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Trademarks Lenovo, Lenovo logo, ThinkPad, ThinkPad logo, TrackPoint, and UltraConnect are trademarks of Lenovo. Intel, Intel Optane, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.