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Operating and installation instructions Commercial washing machine PWM 912 SOM PWM 916 SOM PWM 920 SOM Always read the operating instructions before en-GB setting up, installing and commissioning the ma- chine. This prevents both personal injury and damage to the machine. M.-Nr. 12 163 080...
Contents Caring for the environment ......................Disposing of your old machine ....................Warnings and safety notes ......................Appropriate use ..........................Foreseeable misuse ........................Technical safety ..........................10 Correct use............................. 11 Chlorine and component damage....................12 Accessories ............................ 12 Disposing of your old machine ....................12 Description of the machine .......................
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Contents Installation............................. 41 Installing the washing machine ....................41 Installing the machine on ships....................41 General operating conditions ...................... 41 For easy maintenance........................42 Installation on a raised plinth....................... 42 Transport safety devices ......................43 Removing the transport safety devices ..................43 Plumbing............................
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Contents Operation/display.......................... 53 Language ............................ 53 Language menu......................... 53 Set languages ..........................53 Display brightness ........................53 Clock display ..........................54 Date ............................54 Volume ............................54 Visibility parameters......................... 54 Sort Extras ..........................54 Machine off status........................54 Delay start ..........................54 Memory............................
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Contents UK declaration of conformity....................... 63 WiFi data protection........................64 Data protection and data security ....................64 Factory default settings for network configuration ..............64 Copyright and licences ......................... 64...
Caring for the environment Disposal of the packaging material The packaging is designed to protect the washing machine against transport damage. The packaging materials used are selected from materials which are environmentally friendly for disposal and can therefore be recycled. Recycling the packaging material reduces the use of raw materials in the manufacturing process and also reduces the amount of waste in landfill sites.
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Caring for the environment Energy saving tips Energy and water - To get the most out of your machine, load the maximum dry load consumption size for the wash programme you are using. Energy and water consumption is most efficient when a full load is washed.
This prevents both personal injury and dam- age to the washing machine. Miele expressly and strongly advises that you read and follow the in- structions in the section on installing the washing machine as well as the safety notes and warnings.
Warnings and safety notes The use of industrial laundry machines on vessels operating on in- land waterways and within the 3-mile zone is only permitted if the machine is approved for the country or countries in question. This does not affect use on vessels in international waters, including sea- ports.
It is most important that this basic safety requirement is tested and in case of any doubt the on-site wir- ing system should be inspected by a specialist. Miele cannot be held liable for the consequences of an inadequate earthing system.
If, however, you do wish to de- scale your washing machine, only use proprietary non-corrosive de- scaling agents. Special descaling agent is available from your Miele dealer or from the Miele Customer Service Department. Strictly ob- serve the instructions for the descaler.
The laundry must also be tested to check whether it contains any active chlorine residues. Accessories Accessory parts may only be fitted when expressly approved by Miele. If other parts are used, warranty, performance and/or product liability claims will be invalidated.
old machine scrapping old washing machines. This will prevent the risk of children accidentally locking themselves in while playing and endangering their lives. Miele cannot be held liable for damage caused by non-compliance with these safety notes and warnings.
Description of the machine Models with detergent drawer (WEK) ⑥ ① ② ⑮ ⑦ ⑧ ⑨ ⑧ ⑩ ⑰ ⑪ ⑱ ⑫ ⑭ ③ ④ ⑬ ⑯ ⑤ Display Connections for external dispenser see “Control panel” pumps Emergency off switch Vapour extraction/free outlet Type AB see “Control panel”...
Description of the machine Models without detergent drawer (WEK) ① ② ⑭ ⑥ ⑦ ⑧ ⑦ ⑨ ⑯ ⑩ ⑰ ⑪ ⑬ ③ ④ ⑫ ⑮ ⑤ Display Vapour extraction/free outlet Type AB see “Control panel” Drainage Emergency off switch Cold water connection for liquid dis- see “Control panel”...
Operation Control panel Language sensor control Optical interface For selecting the current user For the Customer Service De- language. partment. The supervisor language is dis- button played again at the end of the For switching the washing ma- programme. chine on and off. To save en- Back sensor control ...
Operation Sensor controls and touch display The sensor controls , and Start/Stop and the elements in the display respond to finger tip contact. Every touch of a sensor control is confirmed with an audible keypad tone. You can adjust the volume of the keypad tone or switch it off (see “Supervisor level”).
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Operation The display will change to the standard menu for that programme. Extras menu (multiple selection) Extras 11:02 Pre-wash Rinse plus Soak Rinse hold Touch one or several Extras to select it/them. Currently selected Extras are marked orange. To deselect an Extra simply touch the Extra again.
Operation Once a valid number has been entered, the OK symbol will be high- lighted green. Pull-down menu The following example describes the display for an ongoing wash programme. The “Programme start – programme end” section de- scribes how to get to this level. ...
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Operation Up to 12 pre-set programmes are available. The first 3 programmes can be selected directly. The remaining programmes are selected from a list . These programmes cannot be changed by the user.
Preparing for use Emptying pockets Empty all pockets. Damage due to foreign objects. Nails, coins, paper clips, etc. can cause damage to garments and components inside the machine. Check laundry before washing and remove any foreign objects. Load sizes (dry laundry) PWM 912 PWM 916...
Preparing for use Loading the washing machine Switch on the washing machine with the button. Pull the door handle to open the drum door. Unfold the laundry and load loosely into the drum. Mixing both large and small items gives better wash results and also helps distribute the load evenly during spinning.
Selecting a programme Switching on the washing machine Press the control. Selecting a programme 11:02 Programmes Favourites Supervisor Help There are different ways to select a programme. You can select a programme from the menu. Programmes Touch the sensor control.
Selecting programme settings Selecting a load To enable load-specific dispensing, you can specify the load for some programmes. Touch the sensor control. Weight Enter a valid value for the load size. The display will change to the menu. Overview Selecting a temperature You can alter the pre-set temperature of a wash programme.
Washing with detergent drawer Adding detergent using the detergent drawer For standard wash programmes add the powder detergent for the main wash to the drawer and if desired, add detergent for a pre- wash to the drawer. Add fabric conditioner to the front of the drawer.
Washing with detergent drawer Bleaching agents Only use bleaching agents on fabrics with the Δ symbol on the wash care label. Liquid bleaching agents must only be dispensed through the desig- nated dispenser drawer. The agent will then be dispensed automatic- ally during the second rinse.
Washing with detergent drawer Detergent dispensing Detergent dis- Avoid dispensing more than the required amount as this can cause ex- pensing cessive foaming. - Only use low foaming detergents. - Dispense according to the detergent manufacturer’s recommenda- tions. The dispensing amount will depend on: - The amount of laundry - The water hardness - How dirty the laundry is...
Programme start – programme end Starting a programme The programme can be started as soon as the Start/Stop sensor con- trol is flashing on and off. Touch the Start/Stop sensor control. The door will lock ( symbol) and the wash programme will start. ...
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Programme start – programme end Items left in the drum could discolour other items in the next wash or become discoloured themselves. Remove all items from the drum. Check the door seal for any foreign objects. Tip: Leave the door slightly open to allow the drum to dry. Switch the washing machine off with the ...
Timer The timer can be used to select a programme start date, programme start time or programme end time. This mode is also referred to as delay start. Setting the timer Touch the sensor control. timer Select the option.
Problem solving guide Power failure during the wash cycle Switch the machine off. Switch off at the on-site mains electricity switch. Close the on-site supply stopcocks for water or steam. To remove the laundry, first the drain valve must be opened manually and then the drum door manually unlocked.
Tip: It is not necessary to screw the emergency release element back The door can now be opened. Customer Service Department In the event of a malfunction, contact the Miele Customer Service De- partment.
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Please also pass on the fault message appearing in the machine dis- play to the Customer Service Department. Use only original Miele spare parts. The Miele Customer Service De- partment will also require the model, serial number (SN) and material...
You can save time and money in many cases, as you do not need to call the Miele Customer Service Department. The following tables are designed to help you to find the cause of a malfunction or a fault and to resolve it.
Problem solving guide Insufficient wash results Problem Cause and remedy Liquid detergent does not Liquid detergents usually contain no bleaching agents. They give the required result. do not remove fruit, coffee or tea stains. Use a general purpose powder detergent containing a ...
Problem solving guide General problems with the washing machine Problem Cause and remedy The washing machine vi- The machine feet are not level and not secured. brates during the spin Level the washing machine and secure the feet. cycle. Large amounts of detergent The water flow pressure is too low.
This can mostly be prevented by reprogramming. Contact the Miele Customer Service Department. To continue a programme after an interruption to the power supply If a running programme is interrupted, e.g. by a power cut, the programme can be continued when power is restored.
Cleaning and care Carry out cleaning and maintenance of the machine after use if pos- sible. Do not use a pressure washer or hose to clean the machine. Clean the machine casing, control panel and plastic parts with a ...
Cleaning and care Cleaning the detergent drawer, detergent compartments and siphons Clean the detergent drawer and the detergent compartments thor- oughly with hot water as required to remove detergent residues and incrustations. If the machine is not going to be used for a long time, leave the flap ...
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Cleaning and care Cleaning the drip Open the flap on the detergent drawer to an angle of 45° and lift out channel and si- the flap of the detergent drawer on the right side. phon If the drip channel and associated drain connection are blocked, clean them.
Installation Installing the washing machine The washing machine must be installed by Miele Customer Service Department or by an authorised dealer. Please observe the informa- tion on the installation plan. This washing machine is only intended for items of laundry that have not been proofed with dangerous or inflammable substances.
Installation For easy maintenance For ease of future maintenance and servicing, the minimum dimen- sions and distance to the wall must be observed to enable access. The minimum dimensions and distance to the wall must be ob- served. Minimum safety distance to the wall approx. 400 mm to allow for maintenance.
Installation Transport safety devices Removing the transport safety devices The 2 transport safety devices at the front are each secured with 3 hexagon screws. The transport safety devices at the back are each secured with 4 hexagon screws. The transport safety devices must only be removed when the washing machine is in its installation site, before it is commissioned.
Hoses must be replaced with hoses tested for a burst pressure of at least 70 bar (7000 kPa) and for water temperatures of a minimum of 90 °C. This also applies for associated connection fittings. Miele original re- placement parts fulfil these requirements. Tip: The hot water supply must not exceed a maximum temperature...
Installation Dispensing agent connection to the liquid dispensing mixing compartment Connections 1 and 2 are provided for viscous agents. These connect- ors are sealed and need to be drilled open using an 8 mm drill bit. Connections 1 and 2 can also be used for high pressure dispensing systems with water injection.
Installation Drainage Drain valve DV on machine side DN 70, on-site socket DN 70. Flow rate temporary 200 l/min. If the slope for drainage is extremely steep, the piping must be vented to prevent a vacuum from forming in the washing machine’s drainage system. Foam and vapour venting kit BWS If excessive suds form, foam may escape from the vapour extraction.
Extras You can add Extras to the wash programmes. Not all Extras can be selected with every programme. If an Extra is not listed, it is not permitted for use with the wash programme in ques- tion. Selecting extras Touch the sensor control.
Extras Fill stop Water is drained out of the machine before the last rinse and the pro- gramme stops. Laundry after-treatment agents, such as starch, can be added via the dispenser drawer. The programme is continued with the Start/Stop sensor control.
Special features in the programme sequence Spinning Final spin speed When a programme is selected, the maximum spin speed for this wash programme is shown in the display. You can reduce the final spin speed. However, you cannot select a final spin speed higher than that shown in the chart.
Changing the programme sequence Changing a programme Altering the wash You will need to cancel the current programme before you can select a programme new one. Cancelling a programme You can cancel a wash programme at any time after it has started. Touch the sensor control.
Changing the programme sequence Adding or removing laundry You can add or remove laundry items during the first few minutes after the programme has started. 11:02 Status 0:49 Time left Intensive wash Coloured items Add laundry Touch the sensor control.
You can alter the supervisor level access code to protect the washing machine from unauthorised access. Please inform the Miele Customer Service Department if you have forgotten your new code. The Customer Service Department will have to reset the code.
Supervisor level Operation/display Language The display can be set to appear in one of several different lan- guages. To select the permanent supervisor language you want, go to the Languages sub-menu. When a programme is running, you can change the user language us- ing the sensor control.
Supervisor level Clock display After selecting the clock format, you can set the time of day. Clock format - 24 h clock - 12 h clock - No clock - The time can be set. Date The date can be set after selecting the date format. Date format - DD.MM.YYYY - YYYY.MM.DD...
Supervisor level Memory The washing machine will save the settings (temperature, spin speed and some of the options) which have been selected for a wash pro- gramme after the programme has started. When the wash programme is chosen again, the saved settings will appear on the washing machine’s display.
Supervisor level Programme selection Controls You can select whether the washing machine is operated as a “wash- salon” (launderette) machine. Shortcuts are the easiest way to oper- ate the machine. Operating staff are unable to change pre-set pro- grammes. Tip: start by configuring all necessary settings and changes to the washing machine before adjusting any of the options below.
Supervisor level Programme pack- The selection of programmes can be expanded by activating single ages programmes from the target group programme packages. The programmes selected from the programme packages (marked in orange) are displayed under programme selection. Sort programmes Programmes can be moved within the programme list and in the Fa- vourites list.
Supervisor level Process technology Anti-crease The Anti-crease function reduces creasing after the end of the pro- gramme. At the end of the programme, the drum continues to turn at intervals for up to 30 minutes. The washing machine door can be opened at any time. Factory default: On Service interval Service information can appear in the display.
Supervisor level Water inlet Pre-wash You can select the water type for the pre-wash. - Cold Only cold water is used for the pre-wash. - Hot Hot water is also added for the pre-wash. Hot water can only be added if the wash temperature is above 30 °C.
Technical data PWM 912 machine data Electrical connection Supply voltage See data plate Frequency See data plate Power rating See data plate Current consumption See data plate Fuse rating See data plate Heater rating See data plate Installation dimensions Casing width 795 mm Casing height 1347 mm...
Technical data PWM 916 machine data Electrical connection Supply voltage See data plate Frequency See data plate Power rating See data plate Current consumption See data plate Fuse rating See data plate Heater rating See data plate Installation dimensions Casing width 920 mm Casing height 1447...
Technical data PWM 920 machine data Electrical connection Supply voltage See data plate Frequency See data plate Power rating See data plate Current consumption See data plate Fuse rating See data plate Heater rating See data plate Installation dimensions Casing width 920 mm Casing height 1447 mm...
UK declaration of conformity UKCA mark (UK only) The Supply of Machinery (Safety) Regulations 2008 This Statement of Compliance confirms this Miele product fully complies with the Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023.
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WiFi data protection Data protection and data security When you activate the networking function and connect your machine to the Internet, your machine sends the following data to the Miele Cloud: - Machine serial number - Machine model and technical features...