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HP EliteBook 860 G11 Maintenance And Service Manual
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HP EliteBook 860 G11 Maintenance And Service Manual

HP EliteBook 860 G11 Maintenance And Service Manual

16 inch notebook pc
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Maintenance and Service Guide
HP EliteBook 860 16 inch G11 Notebook PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP EliteBook 860 G11

  • Page 1 Maintenance and Service Guide HP EliteBook 860 16 inch G11 Notebook PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP Inc. to be bound by the terms of the HP End Not all features are available in all under license. Intel, Core, Thunderbolt, and User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts"...

  • Page 5: Table Of Contents

    Preventing electrostatic damage to equipment............................30 Personal grounding methods and equipment............................30 Grounding the work area......................................31 Recommended materials and equipment..............................31 Cleaning your computer........................................32 Enabling HP Easy Clean (select products only) ............................32 Removing dirt and debris from your computer............................32...
  • Page 6 7 Backing up, restoring, and recovering....................................73 Backing up information and creating recovery media............................73 Using Windows tools for backing up..................................73 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......73 Restoring and recovering your system..................................73 Creating a system restore .......................................74 Restoring and recovery methods ..................................74...
  • Page 7 Accessing HP PC Hardware Diagnostics Windows..........................80 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........80 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).....81 Downloading HP PC Hardware Diagnostics Windows.........................81 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........81 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........81...
  • Page 8 Requirements for specific countries and regions.............................94 13 Recycling................................................97 Index....................................................98 viii...

  • Page 9: Product Description

    40.6 cm (16.0 in) Nontouch WUXGA (1920 × 1200), LCD, UWVA, antiglare, WLED + Low Blue Light, 1000 nits, sRGB 100%, HP Sure View reflect integrated privacy screen WUXGA, LCD, UWVA, antiglare, WLED + Low Blue Light , 400 nits, low power, sRGB 100% WUXGA, LCD, UWVA, antiglare, WLED, 300 nits, NTSC 45% 2.8K (2880 ×...
  • Page 10 Intel AX211 Wi-Fi® 6E Bluetooth® 5.3 WLAN (vPro®) Intel AX211 Wi-Fi 6E Bluetooth 5.3 WLAN (non-vPro) Low-Power Wide-Area Network (LPWAN) Qualcomm 9205 LTE-M (CAT-M1) (requires HP Protect and Trace with Wolf Connect for Mobile narrow [MNB] modules) Near-field communication (NFC) (select products only) NFC NXP NPC300 Integrated Wireless Wide Area Network (WWAN) options with quad antennas (M.2 30 ×...
  • Page 11 Adaptive color sensor Hall effect sensor Thermal sensor HP Tamper Lock HP Sure Platform Fingerprint sensor Keyboard HP Premium Keyboard with numeric keypad, Durakey keyboard, spill resistant Backlit Not backlit Backlit, privacy Clickpad Firmware PTP Microsoft precision touchpad default gestures support...
  • Page 12 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing...

  • Page 13: Components

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Left

    High Definition Multimedia Interface (HDMI) device. USB 5 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.

  • Page 15: Display

    To reduce the risk of serious injury, read the Safety & workstation setup and proper posture, health, and work habits for computer users. The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Display...
  • Page 16 Table 2-3 Display components and their descriptions Component Description WLAN antennas* (2) (select products only) Send and receive wireless signals to communicate with wireless local area networks (WLANs). WWAN antennas* (4) (select products only) Send and receive wireless signals to communicate with wireless wide area networks (WWANs/LPWAN).

  • Page 17: Keyboard Area

    For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.

  • Page 18: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Near Field Communications (NFC) tapping Allows you to wirelessly share information when you tap it area and antenna (select products only) with an NFC-enabled device.
  • Page 19 Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.

  • Page 20: Button And Fingerprint Reader

    Button and fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app.

  • Page 21: Special Keys

    Table 2-6 Button and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. When the computer is on, press the button briefly to ● initiate Sleep. ●...

  • Page 22: Bottom

    Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys . Windows key Opens the Start menu.

  • Page 23: Rear

    Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 24 Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number...
  • Page 25 Table 2-12 Service label components Component HP product name Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 26: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, Display assembly subcomponents on page Top cover with keyboard NOTE: For a detailed list of country codes, see...
  • Page 28 Intel AX211 Wi-Fi 6E Bluetooth 5.3 vPro M53363-001 Intel AX211 Wi-Fi 6e Bluetooth 5.3 M53366-001 (17) WWAN module HP 5000 5G Solution N62079-005 HP 4000 4G LTE - Advanced Pro N65633-005 (18) Solid-state drive shield (available in the Bracket Kit) N93991-001 Chapter 3 Illustrated parts catalog...

  • Page 29: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (19) Memory modules (SODIMM, DDR5-5600) 32 GB N50075-001 16 GB N38627-001 8 GB N37792-001 (20) Memory shield (available in the Bracket Kit) N93991-001 Solid-state drive (M.2 2280, PCIe) (not illustrated) 2 TB, PCIe-4 ×...
  • Page 30 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel Models with an OLED, 2.8K display N49534-001 Models with an IR camera and ACS N08134-001 Models with an RGB camera and ACS N08135-001 Models without a camera N08136-001 Camera module RGB camera...

  • Page 31: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number 300 nits, touch screen, WUXGA N96424-001 400 nits, WUXGA N96421-001 1000 nits, privacy panel, WUXGA N14763-001 400 nits, OLED, 2.8K N96422-001 Hinges (left and right; includes bezel trim pieces, bezel trim protective shielding, display panel adhesive, and bezel adhesive) Models without WWAN P00635-001...
  • Page 32 USB-C-to-USB-A hub 916838-001 HP Universal USB-C Multiport Hub M96882-001 Multiport USB-C travel hub N60372-001 Screw Kit (for use with HP USB-C Dock G5) L64089-001 Screw Kit (for use in product component removal and replacement) N93995-001 HP Wireless Premium Mouse 923947-001...
  • Page 33 Thunderbolt 120 W Dock G4 (with cable) L15809-001 USB-C Dock G5 (with cable) L64086-001 USB-C/A Universal Dock G2 (with cable) L64087-001 HP USB-C Essential Dock G5 N31329-001 Bottom case for USB-C/A Universal Dock G2 L64088-001 Bottom case for USB-C Dock G5 L65256-001...
  • Page 34 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Italy L30813-001 Japan L22330-001 North America L22319-001 People's Republic of China (PRC) L21930-001 South Africa L22325-001 South Korea L22328-001 Switzerland L22324-001 Taiwan L22329-001 Thailand L22326-001 The United Kingdom L22320-001 Power adapter, duckhead Japan...
  • Page 35 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Thailand L19371-001 Thailand (ADP + cord) M85418-001 The United Kingdom L19373-001 Power cord (C5, conventional, 1.8 m [6.0 ft]) Argentina L19357-002 Australia L19358-002 Brazil L19359-002 Brazil (duckhead) L19341-002 Denmark L19360-002...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 37: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 38: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic 400 V...

  • Page 39: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 40: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 41: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 42: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 43: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 44 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 45: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 46: Wlan Module

    Remove the bottom cover: Loosen the five captive Phillips screws that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool (1) to release the edges of the bottom cover from the computer. Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures.
  • Page 47 Table 5-2 WLAN module descriptions and part numbers (continued) Description Spare part number Intel AX211 Wi-Fi 6e Bluetooth 5.3 M53366-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 48: Wwan Module

    Description Spare part number HP 5000 5G Solution N62079-005 HP 4000 4G LTE - Advanced Pro N65633-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 49: Solid-State Drive

    Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WWAN module (3). If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module.
  • Page 50 Table 5-4 Solid-state drive descriptions and part numbers (continued) Description Spare part number 256 GB, PCIe-4 × 4, TLC, self-encrypting drive N35225-001 Before removing the SSD, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 37).

  • Page 51: Memory Modules

    Pull the drive away from the socket to remove it (2). To install a solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Memory modules To remove the memory modules, use this procedure and illustration. Table 5-5 Memory module descriptions and part numbers Description...
  • Page 52 Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.

  • Page 53: Speakers

    Press down on the module until the side retention clips snap into place (3). Speakers To remove the speakers, use this procedure and illustration. Table 5-6 Speaker description and part number Description Spare part number Speakers N08127-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 37).

  • Page 54: Fan

    To install the speakers, reverse this procedure. To remove the fan, use this procedure and illustration. Table 5-7 Fan description and part number Description Spare part number 15 W models N94629-001 28 W models N94630-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 37).
  • Page 55 Remove the fan (4) from the computer. To install the fan assembly, reverse this procedure.

  • Page 56: Removal And Replacement Procedures For Authorized Service Provider Parts

    To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 57 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 58: Fingerprint Reader Board

    Remove the battery (3) from the computer. To insert the battery, reverse the removal procedures. NOTE: When replacing the battery, plug in the battery power cable first, and then replace the screws. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration. Table 6-2 Fingerprint reader board description and part number Description...

  • Page 59: Rtc Battery

    Remove the fingerprint reader board (4) from the computer. To install the fingerprint reader board, reverse this procedure. RTC battery To remove the RTC battery, use this procedure and illustration. Table 6-3 RTC battery description and part number Description Spare part number RTC battery (CR1620) N93638-001 Before removing the RTC battery, follow these steps:...

  • Page 60: Nfc Module

    Pull the battery (2) up and off the computer. The battery is secured with adhesive. To install the RTC battery, reverse this procedure. NOTE: Only replace the battery with a compatible battery type, which for this computer is CR1620. NFC module To remove the NFC module, use this procedure and illustration.

  • Page 61: Touchpad

    Use a tool to release the NFC module (4) from the computer. The module is secured with adhesive. To install the NFC module, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-5 Touchpad description and part number Description Spare part number Touchpad for use in models without NFC...

  • Page 62: Smart Card Reader

    Remove the touchpad (5) from the computer. NOTE: If an NFC module is installed, disconnect the NFC antenna cable from the ZIF connector on the NFC module. The antenna is secured to the touchpad. To install the touchpad, reverse this procedure. Smart card reader To remove the smart card reader from the top cover, use this procedure and illustration.

  • Page 63: Audio Jack

    Remove the card reader board (3). To install the smart card reader, reverse this procedure. Audio jack To remove the audio jack, use this procedure and illustration. Table 6-7 Audio jack description and part number Description Spare part number Audio jack (included in the Cable Kit) N09040-001 Before removing the audio jack, follow these steps: Prepare the computer for disassembly (see...

  • Page 64: Usb Board

    Remove the audio jack (3) from the computer. To install the audio jack, reverse this procedure. USB board To remove the USB board, use this procedure and illustration. Table 6-8 USB board description and part number Description Spare part number USB board N94621-001 USB board cable (included in the Cable Kit)

  • Page 65: Heat Sink

    Remove the five Phillips M2.0 × 4.0 screws (4) that secure the plastic bracket to the computer, and then remove the bracket (5). If the computer has a SIM card slot, remove the SIM card holder from the slot. The SIM card slot blank insert is included in the Plastics Kit, spare part number N08530-001. Remove the Phillips M2.0 ×...
  • Page 66 Table 6-9 Heat sink descriptions and part numbers Description Spare part number 15 W models N07347-001 28 W models N07348-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 37). Remove the bottom cover (see Bottom cover on page 37).
  • Page 67 (Discrete models) Remove the heat sink: Peel the tape (1) off the heat sink. In the order indicated on the heat sink, loosen the six captive Phillips screws (2) that secure the heat sink to the computer. Remove the heat sink (3) from the computer. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 68: System Board

    the heat sink spare part kit. The following illustration shows the replacement thermal pad (1) and thermal grease (2) locations. To install the heat sink, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 6-10 System board descriptions and part numbers Description...
  • Page 69 Table 6-10 System board descriptions and part numbers (continued) Description Spare part number Intel Core Ultra5 125U processor (TIPD) N93289-xx1 Intel Core Ultra5 125H processor (TIPD) N93290-xx1 Intel Core Ultra5 125U processor (WLAN, TIPD) N93297-xx1 Before removing the system board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 37).
  • Page 70 ● USB board cable (ZIF) (12) ● Antenna cables from the WWAN module (select products only) (13) Remove the seven Phillips M2.0 × 4.0 screws (1). Remove the two Phillips M2.0 × 2.0 screws (2). Remove the Phillips M1.6 × 4.0 screw (3). Remove the plastic bracket (4).

  • Page 71: Display Assembly

    Lift the side of the system board upward (1), and then pull the system board (2) away from the connectors on the side of the computer to remove it. To install the system board, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts.
  • Page 72 Remove the cables from the clips (6) in the plastic bracket. Remove the five Phillips M2.5 × 5.0 screws that secure the display assembly to the computer. Rotate the display to open the hinges (1). Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 73 Separate the display assembly from the computer (2). To replace display assembly subcomponents: Flex the bottom (1) and the inside edges of the left and right sides of the bezel (2) to release it. Release the top of the bezel (3), and then remove the bezel from the display (4). Bezels are available as the following spare part numbers.
  • Page 74 To remove the display panel: The display panel is secured to the display back cover with tape that is installed under the left and right sides of the panel (1). To remove the panel, use tweezers to grasp the end of the tape (2).
  • Page 75 Remove the panel (4). To remove the microphone board from the display, disconnect the cable from the reverse ZIF connector on the board (1), and then use a tool (2) to release the board from the computer. The microphone board is available as spare part number N94622-001. To remove the display transfer board from the display: Disconnect the display cable from the ZIF connector (1) on the hub board.
  • Page 76 To remove the camera module: ■ Lift up evenly across the module using a pry tool and peel the module up from the display back cover (1), and then disconnect the cable from the reverse ZIF connector on the module (2).
  • Page 77 Remove the screw (1) that secures the right side of the display hinge cover. Lift the display hinge cover up using a pry tool (2), and remove it (3). Remove the three Phillips broadhead M2.0 × 2.0 screws (1) from each hinge. Remove the hinges from the display (2).
  • Page 78 To remove the WLAN antenna cables, peel the antennas off the inside of the display back cover (1), remove the cables from the clips at the bottom of the cover (2), and then remove the antennas and cables (3). To remove the WWAN antenna cables, peel the antennas off the inside of the display back cover (1), remove the cables from the clips at the bottom of the cover (2), and then remove the antennas and cables (3).

  • Page 79: Top Cover With Keyboard

    To reassemble and replace the display assembly, reverse this procedure. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top covers with keyboards. The second table provides the country codes.
  • Page 80 Table 6-12 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number France -051 Portugal -131 Ukraine -BD1 Germany -041 Romania...

  • Page 81: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 82: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 83: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 84: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 85: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 86: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 87: Tpm Bios Settings (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 88: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 89: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 90: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 91: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 92: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 93: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 94: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 95: Display Specifications

    16.0 in Resolution 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 300 nits (45% CG) 400 nits (100% sRGB) 800 nits (100% sRGB, HP Sure View) 1000 nits (privacy) Viewing angle UWVA Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.
  • Page 96 Table 10-3 Solid-state drive specifications (continued) 512 GB* 1 TB* 2 TB* Operating temperature 0°C to 70°C 0°C to 70°C 0°C to 70°C (32°F to 158°F) (32°F to 158°F) (32°F to 158°F) NOTE: *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

  • Page 97: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 98 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 99: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 100: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 101: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 102: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 103 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 104 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...
  • Page 105 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...
  • Page 106 20, 37 illustrated 23 display cable buttons spare part number 23 illustrated 23 left touchpad 10 HP PC Hardware Diagnostics UEFI spare part number 23 power 13, 14 downloading 83 display components 7 right touchpad 10 failure ID code 82...
  • Page 107 3 recovery media 73 wireless certification 15 USB 5 Gbps 5 creating using HP Cloud WLAN 15 USB 5 Gbps port with HP Sleep Recovery Download left side components 6 and Charge 6 Tool 73 lights USB Type-C power connector...
  • Page 108 SIM card 5 traveling with the computer 15 smart card 7 smart card reader removal 54 USB 5 Gbps port with HP Sleep spare part numbers 54 and Charge, identifying 6 smart card slot, identifying 7 USB 5 Gbps port, identifying 5...

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