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Compaq Professional Workstation XP1000 Installation And Setup Manual
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Compaq Professional Workstation XP1000 Installation And Setup Manual

Compaq Professional Workstation XP1000 Installation And Setup Manual

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Compaq Professional Workstation
XP1000
Installation and Setup Guide
Part Number: EK-CPWXP-SI. A01
January 1999
Compaq Computer Corporation

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Summary of Contents for Compaq Professional Workstation XP1000

  • Page 1 Compaq Professional Workstation XP1000 Installation and Setup Guide Part Number: EK-CPWXP-SI. A01 January 1999 Compaq Computer Corporation...
  • Page 2 This test is not a determination or product quality or correctness, nor does it ensure compliance with any federal, state, or local requirements. Compaq does not warrant products other than its own strictly as stated in Compaq product warranties.

  • Page 3: Table Of Contents

    Installing Your System ....................1-3 Connecting External System Devices................1-5 Starting Your System....................1-7 Sleep Mode........................1-7 Preloaded Operating System Software ................1-7 Turning Off Your System ..................... 1-8 Microsoft Windows NT ..................... 1-8 Compaq Tru64 UNIX ....................1-9 System Security......................1-10...
  • Page 4 Passwords........................1-10 2 Setting Up an Operating System Starting a Windows NT Installation................2-2 Starting an Installation of Compaq Tru64 UNIX ............2-6 Updating Firmware ...................... 2-7 Microsoft Windows NT Operating System Firmware............2-7 Using the Flash Update Utility from AlphaBIOS ............2-7 Updating Firmware from AlphaBIOS ................
  • Page 5 Contents A Regulatory Compliance Notices Federal Communications Commission Notice ................ A-1 Class A Equipment ......................... A-1 Class B Equipment ......................... A-2 Declaration of Conformity for Products Marked with FCC Logo, United States Only ..........................A-2 Modifications........................A-2 Cables..........................A-3 Canadian Notice (Avis Canadien)...................
  • Page 6 Table 2-1: Starting a Microsoft Windows NT Installation............2-2 Table 2-2: Setting Up Partitions for a Windows NT Installation ..........2-5 Table 2-3: Starting an Installation of Compaq Tru64 UNIX............ 2-6 Table 3-1: System Troubleshooting ..................3-4 Table 3-2: Disk Drive Troubleshooting .................. 3-9 Table 3-3: Audio Troubleshooting..................

  • Page 7: Preface

    Preface Welcome This guide describes how to install, set up, and troubleshoot your Compaq Professional Workstation XP1000 system. Topics covered include: • System inventory • Connection of external devices • System installation • Preloaded operating system software • System security •...

  • Page 8: Conventions

    Preface Conventions The following table shows symbols used in this guide and their meanings: Symbol Meaning Indicates a reference to material located on a Web site. Indicates an inventory step or checklist. Used to alert users to Warnings and Cautions. Indicates installation and connection steps.

  • Page 9: Customer Support

    See the Checklist in Chapter 4, Customer Support, for instructions on finding support and additional information on the use of your new workstation. Feedback Our readers' opinions about this guide or any other Compaq Computer Corporation product are important to us. If you have any comments, please send e-mail to reader_comments@eng.pko.dec.com.
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  • Page 11: Getting Started

    Information about preloaded software and guidelines for system security are included as well. Your Compaq Professional Workstation XP1000 is a high-performance system that uses the latest Alpha 21264 microprocessor and core logic technology. Housed in a mini-tower box, the system can stand alone or function as a client in an office network environment.

  • Page 12: Pre-Startup Checklist

    Creating a Comfortable Work Environment To learn how Compaq recommends setting up your work environment, refer to the Comfort Guide that you received with your system keyboard.

  • Page 13: Installing Your System

    Getting Started Installing Your System This section shows the installation and connection steps for your system. NOTE: All connectors are keyed with icons on the back of the system box. CAUTION: To ensure proper cooling, verify that air can flow freely into the system front and out the rear of the system.
  • Page 14 2. Connect the monitor, as shown. ML014610 3. The internal network cables for your system are installed already, as the figure shows. Optional network kits are available. Contact your Compaq Computer Corporation representative for more information about these options. ML014611 1-4 Installation and Setup Guide...

  • Page 15: Connecting External System Devices

    Getting Started Connecting External System Devices To install external devices into your system, connect the microphone and headphones into the icon-keyed connectors on the side of the system box, as shown. NOTE: Sound, including CD-ROM-related audio, is not audible unless either external speakers or headphones are plugged in.
  • Page 16 Getting Started Perform the following steps to connect a local printer to your workstation: 1. Review your printer documentation and perform any pre-installation instructions before attempting to connect it to your workstation. 2. Make sure your printer and workstation are turned off.

  • Page 17: Starting Your System

    Preloaded Operating System Software Your system was preloaded with the operating system that you specified when ordering your system (i.e., Microsoft Windows NT or Compaq Tru64 UNIX). See Chapter 2, Setting Up an Operating System, for instructions on reinstalling an operating system.

  • Page 18: Turning Off Your System

    Getting Started Turning Off Your System Before turning off your system, save and close all open files according to the steps outlined for your specific operating system. If you turn the system off without saving and closing files, you might lose some or all of your work. CAUTION: Do not turn off power to your system or peripherals until the shutdown sequence has completed.

  • Page 19: Compaq Tru64 Unix

    Getting Started Compaq Tru64 UNIX Perform the following steps, in order, to turn off your system: 1. Close any open application data files as well as any running applications. Most application programs prompt you to save the information before closing.

  • Page 20: System Security

    Getting Started System Security Chassis Lockdown Hasp The system is equipped with a lockdown hasp welded onto the back of the chassis. To use this security feature, use a lock of your choice to attach the system to a secured surface such as a table, cabinet, and so forth.

  • Page 21: Setting Up An Operating System

    The Disk Administrator prompts you for permission to write a signature to the additional disks. Writing the signature to any disk used by Compaq Tru64 UNIX destroys the boot block on that disk and makes the operating system on that disk no longer bootable.

  • Page 22: Starting A Windows Nt Installation

    Setting Up an Operating System Starting a Windows NT Installation Compaq partitions and formats disk 0 in non-RAID Windows NT systems. The partitions are set up as described next. • Partition 1 (typically, the “C” drive) is the size of the disk less 6MB and formatted FAT (e.g., a 3.2-GB drive minus 6MB equals a 3.194-GB “C”...
  • Page 23 Select the computer type from the following list, or press Press [Enter]. [Esc] to return to the previous screen. =>Compaq Professional Workstation XP1000. (Your screen may show a different series name.) Select Compaq Professional Workstation “Please insert the disk labeled Manufacturer-supplied XP1000 (Your screen may show a hardware support disk into Drive A:.
  • Page 24 The Windows NT operating system loads and starts. reinstalled Windows NT operating system. Note: The 1.44-MB diskette (EK-REQPA-CA) includes the following information: HAL, the Microsoft ATAPI driver, and the Compaq Alpha 21264 systems NT4 installation. 2-4 Installation and Setup Guide...

  • Page 25: Table 2-2: Setting Up Partitions For A Windows Nt Installation

    Setting Up an Operating System If you are installing the operating system on a disk that has not been partitioned and formatted, refer to Table 2-2. Table 2-2: Setting Up Partitions for a Windows NT Installation Step Action Result From the AlphaBIOS boot screen, press AlphaBIOS setup screen displays.

  • Page 26: Starting An Installation Of Compaq Tru64 Unix

    To start an installation of Compaq Tru64 UNIX, follow the steps in Table 2-3. NOTE: The SRM console must be installed and running in order to install Compaq Tru64 UNIX. If the AlphaBIOS console is running, refer to the Compaq Professional Workstation XP1000 System Reference and Maintenance Guide for instructions on loading the SRM firmware.

  • Page 27: Updating Firmware

    The Compaq Professional Workstation XP1000 system contains flashROM for the console firmware. The flashROM contains the AlphaBIOS console firmware (for the Microsoft Windows NT operating system) and the SRM console firmware (for the Compaq Tru64 UNIX operating system). This section explains how to use the firmware update utility to install firmware upgrades.

  • Page 28: Compaq Tru64 Unix Operating System Firmware

    3. Boot the Firmware Update Utility CD-ROM using the device ID display in step 2. >>>b dva0 (boot dva0.0.0.0.0 –flags a) (for Compaq Tru64 UNIX) You should see a display that reflects your system’s particular hardware configuration and firmware update version while the update utility is loading and executing, for...
  • Page 29 Setting Up an Operating System initializing machine state setting affinity to the primary CPU jumping to bootstrap code Compaq Professional Workstation XP1000 Firmware Update Use HELP or ? for help Update VERIfy List Show DUmp VERBose NVerbose DEbug NDebug Apu->...
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  • Page 31: Troubleshooting

    Troubleshooting This chapter describes guidelines for battery replacement, ISA restrictions, and initial as well as some detailed troubleshooting for your Compaq Professional Workstation XP1000. Refer to the documentation supplied with additional options if you experience problems with specific options that you have installed.

  • Page 32: Pci Restrictions

    Troubleshooting AlphaBIOS sets up for audio use of IRQ5 at system power-on before it checks for any user-preference selections. Once IRQ5 is set up, it cannot be undone, which means that IRQ5 can only be used for audio. Audio does not work with IRQ7, and it is important that users do not attempt to override the default.

  • Page 33: Logging Equipment

    This README information can help you setup, configure, and operate your computer. NOTE: If Customer Support tells you to return a failed component, pack it in its original container and then return it to Compaq Computer Corporation or your Compaq authorized distributor as instructed. •...

  • Page 34: System Troubleshooting

    Troubleshooting System Troubleshooting Table 3-1 lists how to identify and solve problems that could occur with your system, disk drive, audio, and monitor. Table 3-1: System Troubleshooting Problem Possible Cause Action Power indicator not on. System is not plugged in. Plug the system in, and then turn it back on.
  • Page 35 Troubleshooting Table 3-1: System Troubleshooting, continued Problem Possible Cause Action Power is on, but there is no Monitor brightness and Adjust the brightness and contrast screen display and no beeps. contrast controls are not controls. correctly set. Monitor is off. Ensure AC power cord is plugged in and turn on the monitor.
  • Page 36 [F2] key to go to setup. From there, go to the desired menu to correctly set the environment variables. For Compaq Tru64 UNIX, type >>>show all to get a list of all environment variables. Hard disk drive is not...
  • Page 37 Table 3-1: System Troubleshooting, continued Problem Possible Cause Action System is set to autoboot. For Compaq Tru64 UNIX users: When System boots automatically the SRM console starts, press [Ctrl/C] to when you don’t want it to. stop the autostart countdown. Type >>>auto_action halt...
  • Page 38 DIGITAL (P/N 12-41476-06) or type time-of-day while powered BR2032 three-Volt DC lithium battery. off. See the Compaq Professional Workstation XP1000 System Reference and Maintenance Guide for details. No contact between battery Carefully adjust metal tab on battery holder and battery.

  • Page 39: Table 3-2: Disk Drive Troubleshooting

    Troubleshooting Table 3-2: Disk Drive Troubleshooting Problem Possible Cause Action Hard disk drive cannot read Incorrect SCSI drive ID Set the SCSI ID. or write information. settings. Refer to the disk drive installation instructions. Loose or incorrectly Make sure all cables are correctly installed cables.

  • Page 40: Table 3-3: Audio Troubleshooting

    Troubleshooting Table 3-3: Audio Troubleshooting Problem Possible Cause Action No sound. Front-panel internal audio Plug in the cable. cable not plugged in. Driver not installed. Install the driver. Volume control set low. Use an on-screen volume control (if available) to increase the volume. Headset plugged in.

  • Page 41: Table 3-4: Monitor Troubleshooting

    Troubleshooting Table 3-4: Monitor Troubleshooting Problem Possible Cause Action Monitor power indicator is Monitor is turned off. Turn on the monitor. not on. Power cord is not connected. Connect the power cord to the system or a wall receptacle. No power at wall receptacle. Use another receptacle.
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  • Page 43: Customer Support

    Also, you may consult your distributor or Compaq representative. Support Resources/Checklist In addition to the resources listed above, Compaq provides telephone customer support available at 1-800-354-9000 (in the United States) or 1-800-267-5251 (in Canada). To make the most of your telephone or Web inquiry, please fill in the following checklist prior to placing a call to ensure that the customer support staff have the information necessary to process your request.
  • Page 44 Customer Support BEFORE YOU CALL, fill in the following information: Today’s date Customer company name Address Contact name Phone number System model number Serial number Date of purchase Software platform and version Layered software applications System configuration CPU revision: MLB revision: Firmware SROM: PALcode VMS:...
  • Page 45 Customer Support Problem description When did the problem start? Is the system new? Did the problem start after an upgrade? Some time after installation? Is the error repeatable? Does the error happen occasionally? Intermittently? Are there any network-related issues? Customer impact Is the system running? Down? Solutions attempted so far What diagnostics have been used for testing?
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  • Page 47: A Regulatory Compliance Notices

    Regulatory Compliance Notices NOTE: The Compaq Professional Workstation XP1000 system is a Class B product. Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum.

  • Page 48: Class B Equipment

    To identify this product, refer to the Series number found on the product. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user's authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

  • Page 49: Canadian Notice (Avis Canadien

    Regulatory Compliance Notices Canadian Notice (Avis Canadien) Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference- Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

  • Page 50: Acoustic Declaration

    Regulatory Compliance Notices Acoustic Declaration Refer to Table A-1 for declared acoustic values for the Compaq Professional Workstation XP1000 system. Table A-1: Acoustics – Declared Values per ISO 9296 and ISO 7779 Sound Power Level Sound Pressure Level , dBA...

  • Page 51: B Power Cord Requirements

    Power cord sets for use in other countries must meet the requirements of the country where you use the system. For more information on power cord set requirements, contact your Authorized Compaq Dealer. General Requirements •...

  • Page 52: Country-Specific Requirements

    Power Cord Requirements Country-Specific Requirements Use Table B-1 to identify the appropriate accredited agency in your country. Table B-1 Power Cord Set Requirements, By Country Country Accredited Agency Applicable Note Numbers Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland SETI France Germany...

  • Page 53: C Electrostatic Discharge Guidelines

    Electrostatic Discharge Guidelines To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
  • Page 54 Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an Authorized Compaq Reseller supply the part. NOTE: For more information on static electricity, or assistance with product installation, contact your Authorized Compaq Reseller.
  • Page 55 Index AlphaBIOS Electrostatic discharge console, 2-2 guidelines, C-1 Audio Equipment troubleshooting, table, 3-10 logging, 3-3 Ergonomics, 1-2 External devices connecting, 1-5 Battery type, Battery replacement guidelines, 3-1 Beep codes, 3-5 Canadian notice, A-3 Boot Class A equipment, A-1 multiple, precautions, 2-1 Class B equipment, A-2 declaration of conformity, A-2 European Union notice, A-3...
  • Page 56 Index Inventory Safety system, 1-1 guide, vii Security restrictions, 3-1 Kensington lock, 1-10 lockdown hasp, 1-10 system, 1-10 Sleep mode, 1-7 LEDs, 3-2 Speakers Local rinter connecting, 1-5 connecting, 1-6 System configuration, 1-1 cooling, 1-3 Monitor installing and connecting, 1-3 troubleshooting, table, 3-11 inventory, 1-1 passwords, 1-10...
  • Page 57 Index UNIX installing, 2-6 updating firmware, 2-8 Update utility, 2-8 Web sites, 4-1 Windows NT installing, 2-2 installing, table, 2-2 updating firmware, 2-7 Installation and Setup Guide Index-3...
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