Frequently asked questions
The drum door cannot be opened
Possible cause
The washer is not plugged
in and/or not turned on.
The Child Lock is
activated.
The door was not properly
closed.
Power failure
There is still water in the
drum and the washer
cannot drain the water.
As a safeguard against scalding, the drum door cannot be opened if the wash
water temperature is over 130°F (55°C).
36
Plug the washer in and turn it on by pressing the
"I-On/0-Off" button.
Deactivate the Child Lock as described in the
chapter "Using the washer - Activating the Child
Lock".
Push against the door on the lock side and press
the "Door" button.
Open the door as described on the following
page.
Clean the drain filter and drain pump. See
"Cleaning and Care - Cleaning the drain pump
and lint trap".
Solution