hit counter code
Dell POWEREDGE 840 Hardware Owner's Manual
  1. Manuals
  2. Brands
  3. Dell Manuals
  4. Desktop
  5. POWEREDGE 840
  6. Hardware owner's manual
Dell POWEREDGE 840 Hardware Owner's Manual

Dell POWEREDGE 840 Hardware Owner's Manual

Dell computer hardware user manual
Hide thumbs Also See for POWEREDGE 840:
Table of Contents

Advertisement

Quick Links

See also: Instruction and Installation Manual , Installation Manual
Enlarged version
Dell™ PowerEdge™ 840 Systems
Hardware Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Advertisement

Table of Contents
loading

Related Manuals for Dell POWEREDGE 840

Summary of Contents for Dell POWEREDGE 840

  • Page 1 Dell™ PowerEdge™ 840 Systems Hardware Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, PowerConnect, and XPS are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, Windows, and Windows Server are registered trademarks of Microsoft Corporation; Red Hat is a registered trademark of Red Hat, Inc.;...

  • Page 3: Table Of Contents

    Contents About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Back-Panel Features and Indicators Connecting External Devices NIC Indicator Codes Diagnostics Indicator Codes Hard-Drive Indicator Codes System Messages ....... . System Beep Codes Warning Messages Diagnostics Messages...
  • Page 4 System and Setup Password Features Using the System Password Using the Setup Password Installing System Components Recommended Tools Inside the System Opening the System Removing the Bezel Removing the Cover Front-Panel Drive Inserts Removing the Front-Panel Drive Inserts Installing the Front-Panel Drive Inserts Closing the System Replacing the Cover Installing the Bezel...
  • Page 5 Cooling Shroud ........Removing the Cooling Shroud Installing the Cooling Shroud .
  • Page 6 Troubleshooting Your System Safety First—For You and Your System Start-Up Routine ....... . . Checking the Equipment Troubleshooting IRQ Assignment Conflicts Troubleshooting the Video Subsystem...
  • Page 7 Support Service ......Dell Enterprise Training and Certification Problems With Your Order .
  • Page 8 Glossary ........Index ........Contents...

  • Page 9: About Your System

    About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.

  • Page 10: Accessing System Features During Startup

    Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

  • Page 11: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located on the system's front panel. Table 1-2 provides component descriptions. Figure 1-1. Front-Panel Features and Indicators power button system status indicator power-on indicator security lock hard-drive activity indicator USB connectors (2) About Your System...
  • Page 12 Table 1-2. Front-Panel Components Item Component Power button Power-on indicator Hard-drive activity indicator System status indicator Security lock USB connectors About Your System Icon Description The power button turns system power off and on. NOTICE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off.

  • Page 13: Back-Panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-2 shows the connectors located on the system's back panel. Figure 1-2. Back-Panel Features AC power connector serial connectors (5) NIC connector mouse connector video connector expansion slots (5) keyboard connector USB connector (2) About Your System...

  • Page 14: Connecting External Devices

    Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

  • Page 15: Diagnostics Indicator Codes

    Diagnostics Indicator Codes Four diagnostic indicator lights are located behind the bezel on the I/O control panel. To access the lights, see "Opening the System" on page 43. These lights display error codes during system startup. Table 1-4 lists the causes and corrective actions associated with these codes and the power light status before system POST.
  • Page 16 Table 1-4. Diagnostic Indicator Codes (continued) Code Causes Possible USB failure. A B C D No memory modules detected. A B C D System board failure. A B C D Memory configuration error. A B C D Possible system board resource and/or system board hardware failure.

  • Page 17: Hard-Drive Indicator Codes

    Hard-Drive Indicator Codes If an optional SAS backplane is installed in the system, two indicators on each of the hard-drive carriers provide information on the status of the hard drives. See Figure 1-4 and Table 1-5. The SAS backplane firmware controls the drive power-on/fault indicator. Figure 1-4.

  • Page 18: System Messages

    Table 1-5 lists the drive indicator patterns. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal"...
  • Page 19 Table 1-6. System Messages (continued) Message Attempting to update Remote Configuration. Please wait... BIOS Update Attempt Failed Caution! NVRAM_CLR jumper is installed on system board. Data error Decreasing available memory Diskette drive 0 seek failure Diskette read failure Diskette subsystem reset failed Causes Remote Configuration is in...
  • Page 20 Table 1-6. System Messages (continued) Message Drive not ready Error: Incorrect memory configuration. Ensure memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B match identically in size, speed, and rank. Error: Remote Access Card initialization failure. Error 8602: Auxiliary device failure. Verify that the mouse and keyboard are securely attached to correct...
  • Page 21 Table 1-6. System Messages (continued) Message Keyboard data line failure Keyboard failure Keyboard stuck key failure Keyboard fuse has failed. Keyboard fuse has failed. Manufacturing mode detected Memory address line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even logic...
  • Page 22 Table 1-6. System Messages (continued) Message No boot device available Faulty or missing diskette drive, No boot sector on hard-disk drive No timer tick interrupt Not a boot diskette PCI BIOS failed to install PCIe Degraded Link Width Error: Embedded Bus# nn /Dev# nn /Func n Expected Link Width is n Actual Link Width is n...
  • Page 23 Table 1-6. System Messages (continued) Message Plug & Play Configuration Error Primary drive n configuration error Primary drive 1 failure Read fault Requested sector not found Remote Configuration update attempt failed ROM bad checksum = address SATA Port n hard disk drive configuration error SATA Port n hard disk drive failure...
  • Page 24 Table 1-6. System Messages (continued) Message SATA Port n hard disk not found Sector not found Seek error Seek operation failed Shutdown failure The amount of system memory has changed. The amount of tested memory is below the minimum system configuration.
  • Page 25 Create a utility partition on the boot hard drive. See the CDs that came with your system. Update the BIOS firmware using the Dell Support website at support.dell.com. Replace the diskette. Ensure that the diskette drive, optical drive, and hard- drive cables are properly connected.

  • Page 26: System Beep Codes

    System Beep Codes If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem. NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue beep codes related to those peripherals.
  • Page 27 Table 1-7. System Beep Codes (continued) Code Cause 3-1-1 Slave DMA-register failure 3-1-2 Master DMA-register failure 3-1-3 Master interrupt-mask register failure 3-1-4 Slave interrupt-mask register failure 3-2-2 Interrupt vector loading failure 3-2-4 Keyboard-controller test failure 3-3-1 CMOS failure 3-3-2 System configuration check failure 3-3-3 Keyboard controller not detected 3-3-4...

  • Page 28: Warning Messages

    Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing (yes) or (no).

  • Page 29: Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 30: System Setup Options

    Table 2-1. System Setup Program Navigation Keys Keys Up arrow or <Shift><Tab> Down arrow or <Tab> – Spacebar, <+>, < >, left and right arrows <Esc> <F1> NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the system.
  • Page 31 Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable.
  • Page 32 Available options can include the diskette drive, CD drive, hard drives, and network. NOTE: SCSI adapter. See support.dell.com for the latest support information about booting from external devices. Hard-Disk Drive Determines the order in which the system searches the hard drives during system Sequence startup.

  • Page 33: Cpu Information Screens

    Table 2-2. System Setup Program Options (continued) Option Description PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus, and any installed expansion cards that require an IRQ. Console Redirection Displays a screen to configure serial communication, external serial connector, fail- safe baud rate, remote terminal type, and redirection after boot.

  • Page 34: Integrated Devices Screen

    Table 2-3. CPU Information Screen (continued) Option Description Demand-Based Power Enables or disables demand-based power management. When Management enabled, the CPU Performance State tables will be reported to the (Disabled default) operating system; when disabled, the CPU Performance State tables will not be reported to the operating system. If any of the CPUs do not support demand-based power management, the field will become read-only, and automatically set to Disabled.

  • Page 35: Console Redirection Screen

    Table 2-4. Integrated Devices Screen Options (continued) Option Description Serial Port Serial Port options are COM1, COM3, BMC Serial, BMC NIC, COM1/BMC, (COM1 default) and Off. If an optional remote access controller (RAC) is installed in the system, RAC is an additional option. Serial Port shares three usage models.
  • Page 36 Table 2-6. System Security Screen Options Option Description System Password Displays the current status of your system's password security feature and allows you to assign and verify a new system password. NOTE: system password and using or changing an existing system password. Setup Password Restricts access to the System Setup program in the same way that you restrict access to your system using the system password feature.

  • Page 37: Exit Screen

    Exit Screen After you press <Esc> to exit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Changes and Exit • Return to Setup System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your system. If your data requires more security, use additional forms of protection, such as data encryption programs.
  • Page 38 3 Type your new system password. You can use up to 32 characters in your password. As you press each character key (or the spacebar for a blank space), a placeholder appears in the field. The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps.

  • Page 39: Using The Setup Password

    Even after you shut down and restart the system, the error message continues to be displayed until the correct password is entered. NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes. Deleting or Changing an Existing System Password 1 When prompted, press <Ctrl><Enter>...
  • Page 40 Operating With a Setup Password Enabled If Setup Password is set to Enabled, you must enter the correct setup password before you can modify most of the System Setup options. When you start the System Setup program, the program prompts you to enter a password.

  • Page 41: Installing System Components

    Installing System Components This section describes how to install the following system components: • Diskette drive • Optical and tape drives • Hard drives • Cooling Shroud • Cooling Fans • Power supply • Expansion cards • Memory • SAS controller card •...

  • Page 42: Inside The System

    Inside the System In Figure 3-1, the system cover is opened and the front bezel removed to provide an interior view of the system. Figure 3-1. Inside the System front fan cooling shroud chassis-intrusion switch The system board can accommodate a single processor, five expansion cards, and four memory modules. The hard-drive cage provides space for up to four SAS or SATA hard drives.

  • Page 43: Opening The System

    Opening the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 44: Removing The Cover

    Removing the Cover CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 45: Removing The Front-Panel Drive Inserts

    Before you install a 5.25-inch drive in an empty external drive bay, you must first remove both front-panel drive inserts. If you remove a 5.25-inch drive permanently, you must install both inserts. Removing the Front-Panel Drive Inserts CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 46: Installing The Front-Panel Drive Inserts

    Figure 3-4. Removing the Front-Panel Drive Inserts chassis drive insert Installing the Front-Panel Drive Inserts CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 47: Closing The System

    Closing the System Replacing the Cover 1 Ensure that all cables are connected, and fold cables out of the way. 2 Ensure that no tools or loose parts are left inside the system. 3 Fit the cover on the side of the system, and slide the cover backward. 4 Tighten the cover thumbscrew to secure the cover.

  • Page 48: Dc Power Cables

    DC Power Cables Each drive must connect to a DC power cable from the system power supply. These power cables are used for the 3.5-inch diskette drive, 5.25-inch devices, and hard drives. NOTICE: To avoid electrical damage to internal system components, install a cover connector on any unused connectors on hard-drive power cables.

  • Page 49: Optical Or Tape Drives

    Figure 3-5. Removing or Installing a Diskette Drive diskette (3.5-inch) drive interface cable Optical or Tape Drives An optical drive is standard in the first external drive bay. An additional IDE or SCSI tape drive can be installed in the second external drive bay. These drives connect either to the system board or to an optional controller card.

  • Page 50: Installing An Optical Or Tape Drive

    Installing an Optical or Tape Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
  • Page 51 Figure 3-6. Installing or Removing an Optical or Tape Drive 5.25-inch drive power cable 7 If a controller card was supplied with the drive, install the controller card in expansion slot 3, 4, or 5. See "Installing an Expansion Card" on page 72. 8 Connect a power cable to the drive.
  • Page 52 If you are installing a SCSI device in the second drive bay (such as a tape backup device), connect the interface cable to the device and to channel A on the SCSI controller card. See Figure 3-7. See "System Board Connectors" on page 118 to locate the system board connectors. NOTE: A SCSI device attached to an optional SCSI controller card and an IDE device attached to the system board can be installed together as shown in Figure 3-7.

  • Page 53: Hard Drives

    14 Test the drive. If you installed an IDE device, run the IDE devices tests in the system diagnostics to determine whether the device operates properly. See "Running the System Diagnostics" on page 112. If you installed a SCSI device, run the SCSI controllers test in the system diagnostics. See "Running the System Diagnostics"...

  • Page 54: Configuring The Boot Drive

    Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup program (see "Using the System Setup Program" on page 29). To boot the system from a hard drive or drive array, the drive(s) must be connected to the appropriate controller: •...

  • Page 55: Installing A Hard Drive In The Drive Bay

    Figure 3-8. Installing or Removing a Hard Drive hard-drive bay drive cable Installing a Hard Drive in the Drive Bay NOTE: Hot-plug capability is supported only when the SAS backplane is installed. For more information, see "Hot- Plug SATA Hard Drives Using the SAS Backplane" on page 61. 1 Unpack the drive (and controller card, if applicable), and prepare the drive for installation.
  • Page 56 2 Install the hard drive in the hard-drive bay: Slide the drive into the drive bay with the back of the drive toward the back of the drive bay. Install the screws that secure the drive in the drive bay. 3 Install the hard-drive bay.
  • Page 57 Figure 3-9. Connecting SATA Hard Drives to the Integrated Drive Controller SATA hard drive (up to four) SATA_0 connector SATA interface cable SATA_1 connector Installing System Components...
  • Page 58 Figure 3-10. Connecting SATA Drives to a SAS Controller Card (SAS backplane not installed) SATA hard drive (up to four) 6 Ensure that all cables are firmly connected and arranged so that they will not catch on the computer cover or block airflow inside the system. 7 Close the system.

  • Page 59: Removing A Hard Drive From A Lever-Release Drive Carrier

    12 Run the hard drive tests in the system diagnostics to determine whether the drive operates properly. See "Running the System Diagnostics" on page 111. – If the drive is connected to a SATA RAID controller card, see the RAID controller card documentation for information on testing the controller.

  • Page 60: Installing An Hard Drive In The Lever-Release Drive Carrier

    Figure 3-11. Removing or Installing a SCSI Hard-Drive Carrier hard-drive carrier handle Installing an Hard Drive in the Lever-Release Drive Carrier 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Remove the bezel. See "Removing the Bezel" on page 43. 3 Open the hard-drive carrier handle.

  • Page 61: Hot-Plug Sata Hard Drives Using The Sas Backplane

    9 Run the SAS controllers tests and the hard-drive tests in the system diagnostics. See "Running the System Diagnostics" on page 112. If the hard drive fails the hard-drive tests or does not operate properly, see "Getting Help" on page 121. Hot-Plug SATA Hard Drives Using the SAS Backplane If you are using the optional SAS backplane, the SATA hard drives you install are hot-pluggable if the backplane is attached directly to the SAS controller card on the system board (see Figure 3-13).
  • Page 62 Figure 3-12. Installing the SAS Backplane Board release tab data cable 5 Connect the power cable connector P3 to the power connector on the SAS backplane. See Figure 3-12. 6 Connect the baseboard management controller (BMC) inter-IC (I2C) cable to the SAS backplane. See Figure 3-12.
  • Page 63 12 Install the hard drives into the hard-drive bay. See Figure 3-11. 13 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 14 Install any required device drivers. 15 Run the SAS controllers tests and the hard-drive tests in the system diagnostics. See "Running the System Diagnostics"...

  • Page 64: Removing A Hot-Plug Sas Or Sata Hard Drive

    Removing a Hot-Plug SAS or SATA Hard Drive NOTICE: Not all operating systems support hot-plug drive installation. See the operating system documentation to confirm that the operating system supports this feature. 1 Remove the bezel. See "Removing the Bezel" on page 43." 2 Take the hard drive offline and wait until the hard-drive indicator codes on the drive carrier signal that the drive can be removed safely.

  • Page 65: Installing The Cooling Shroud

    Figure 3-14. Removing the Cooling Shroud shroud release tab Installing the Cooling Shroud 1 Ensure that no tools or loose parts are left inside the system. 2 Align the anchor tabs on the cooling shroud with the notches in the system chassis. 3 Reposition the SAS or SATA cables and power cables so they do not obstruct the memory modules and interfere with installing the cooling shroud.

  • Page 66: Removing The Front System Fan

    Removing the Front System Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 67: Installing The Front System Fan

    4 Squeeze the two release tabs on the top of the fan assembly and lift the fan assembly away from the system. See Figure 3-15. Installing the Front System Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 68: Installing The Back System Fan

    Figure 3-16. Removing the Back System Fan release tab back system fan Installing the Back System Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 69: Power Supply

    5 Stand the system upright. 6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Power Supply Removing the Power Supply CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 70: Replacing The Power Supply

    Figure 3-17. Removing the Power Supply power supply 6 Slide the power supply toward the front of the system, and then lift the power supply up and out of the system. Replacing the Power Supply 1 Lower the power supply into the system and align the mounting holes with the holes on the back panel.

  • Page 71: Expansion Cards

    4 Connect the DC power cables to the following components: • POWER CONN connector on the backplane board (if applicable) • PWR_CONN and 12V connectors on the system board • Hard drives or SAS backplane. • Diskette drive (if applicable) •...

  • Page 72: Installing An Expansion Card

    Figure 3-18. Expansion Slots SLOT_5 - PCI 32-bit, 33-MHz (5-V) SLOT_2 - x1 lane width PCI-Express Installing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 73: Removing An Expansion Card

    6 Connect any cables that should be attached to the card. See the documentation that accompanied the card for information about its cable connections. 7 Close the system. See "Closing the System" on page 47. 8 Stand the system upright. 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
  • Page 74 4 Remove the expansion card (see Figure 3-19): Remove the screw that secures the expansion-card bracket to the back panel. Grasp the expansion card by its top corners, and carefully remove it from the expansion-card connector. NOTICE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 75: Replacing The Sas Controller Card Battery

    Replacing the SAS Controller Card Battery 1 Disconnect the battery cable from the SAS controller card. Figure 3-20. Replacing the SAS Controller Card Battery chassis notches 2 Remove the battery and battery holder from the system chassis. See Figure 3-20. 3 Insert the new battery into the battery bay, ensuring that the battery is aligned and fully seated into the slots.

  • Page 76: Memory

    Memory You can upgrade your system memory to a maximum of 8 GB by installing combinations of 512-MB, 1-GB, and 2-GB unbuffered ECC DDRII SDRAM 533- or 667-MHz memory modules. The system memory is located on the system board adjacent to the power supply connectors. See "System Board Connectors" on page 118.
  • Page 77 2 Open the system. See "Opening the System" on page 43. 3 Locate the memory module sockets. See "System Board Connectors" on page 118. 4 Press the ejectors on the memory module socket down and out, as shown in Figure 3-21, to allow the memory module to be inserted into the socket.

  • Page 78: Removing Memory Modules

    11 (Optional) Press <F2> to enter the System Setup program, and check the System Memory setting on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory. 12 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1 through step 11 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets.

  • Page 79: Removing The Processor

    Removing the Processor CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
  • Page 80 Figure 3-22. Removing the Heat Sink heat sink securing clips (2) Installing System Components...

  • Page 81: Installing A Processor

    5 Press down on the processor socket release lever, then pull the release lever upward to the fully open position. See Figure 3-23. 6 Open the processor cover. See Figure 3-23. 7 Lift the processor vertically out of the socket. Leave the processor cover and release lever in the open position so that the socket is ready for the new processor.
  • Page 82 See "Using the System Setup Program" on page 29. 17 Exit the System Setup program. 18 Ensure that your system is running the latest BIOS version. You can download the latest BIOS version from the Dell Support website located at support.dell.com Installing System Components...

  • Page 83: Installing A Rac Card

    19 Run the system diagnostics to verify that the new processor is operating correctly. See "Running the System Diagnostics" on page 112 for information on running the diagnostics and troubleshooting any problems that may occur. Installing a RAC Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 84 4 Remove the system battery. See "System Board Connectors" on page 118 for the battery socket location on the system board. Pull the latch away from the battery. See Figure 3-24. Lift the battery out of the battery socket. NOTICE: You must install the new system battery with the side labeled "+"...

  • Page 85: Front I/O Panel (Service-Only Parts Procedure)

    Front I/O Panel (Service-Only Parts Procedure) Removing the Control Panel Assembly and Chassis-Intrusion Switch CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
  • Page 86 Figure 3-25. Removing the Control Panel Assembly assembly cable guide bracket control panel assembly cable Installing System Components chassis floor mounting screws (2) control panel assembly chassis-intrusion switch...

  • Page 87: Installing The Control Panel Assembly

    Installing the Control Panel Assembly 1 Insert the control panel assembly cable and chassis-intrusion switch through the front of the system. 2 Thread the chassis-intrusion switch upward through the opening above the control panel slot. 3 Connect the control panel assembly cable connector to the FRONT_PANEL connector on the system board and insert the cable in its guide bracket.
  • Page 88 8 Disconnect the power cable(s) connected to the hard drives in the drive bay, or to the optional SAS backplane. 9 Remove the screws securing the drive bay and remove the bay from the system. 10 Disconnect all remaining cables attached to the connectors on the system board: •...

  • Page 89: Installing The System Board

    Figure 3-26. Removing the System Board system board Installing the System Board 1 Unpack the new system board. 2 Ensure that the system board jumpers are set the same as on the board that you just removed, and change the settings if necessary. See "System Board Jumpers" on page 115. 3 Remove the memory modules from the original system board and transfer them to the new board, being careful to install the memory modules in the same locations.
  • Page 90 9 Connect the following cables to the system board. See "System Board Connectors" on page 118. • Optical-drive interface cable (PRIMARY_IDE connector) • Diskette-drive cable (FDD connector) • Control panel cable (FRONT_PANEL connector) • Front fan cable (FRONT_FAN connector) 10 Install all expansion cards and connect any interface cables to the appropriate components in the system.

  • Page 91: Troubleshooting Your System

    Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

  • Page 92: Checking The Equipment

    Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections." Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.

  • Page 93: Troubleshooting The Keyboard

    If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 121. 4 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111. If the problem is not resolved, see "Getting Help" on page 121.

  • Page 94: Troubleshooting Serial I/O Problems

    2 If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111. If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on page 94.

  • Page 95: Troubleshooting A Usb Device

    4 Turn on the system and the serial device. If the problem is resolved, replace the serial device. See "Getting Help" on page 121. If the problem persists, see "Getting Help" on page 121. Troubleshooting a USB Device Problem • System message indicates a problem with a USB device.

  • Page 96: Troubleshooting External Connections

    2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 14. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable.

  • Page 97: Troubleshooting A Damaged System

    3 Ensure that all cables are properly connected. 4 Close the system. See "Closing the System" on page 47. 5 Run the system board tests in the system diagnostics. See "Using Dell PowerEdge Diagnostics" on page 111. If the tests fail, see "Getting Help" on page 121.

  • Page 98: Troubleshooting The System Battery

    1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 111. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 99: Troubleshooting System Cooling Problems

    1 Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111. 2 Open the system. See "Opening the System" on page 43. Troubleshooting Your System...

  • Page 100: Troubleshooting System Memory

    1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111. 2 Turn on the system and attached peripherals. If an error message does not appear, continue to the next step.

  • Page 101: Troubleshooting A Diskette Drive

    2 Remove the bezel. See "Removing the Bezel" on page 43. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111. 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 102: Troubleshooting An Optical Drive

    6 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board. 7 Ensure that a power cable is properly connected to the drive. 8 Close the system. See "Closing the System" on page 47. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

  • Page 103: Troubleshooting An External Scsi Tape Drive

    2 Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the System Setup Program" on page 29. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111. 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 104: Troubleshooting A Hard Drive

    This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 111. Depending on the results of the diagnostics test, proceed as needed through the following steps.

  • Page 105: Troubleshooting Sata Hard Drives

    Ensure that the hard drive has been configured correctly for the RAID. Exit the configuration utility and allow the system to boot to the operating system. 3 Ensure that the required device drivers for your SAS controller card or SAS RAID controller are installed and are configured correctly.

  • Page 106: Troubleshooting A Sata Hard Drive In A Raid Configuration

    This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111. 2 Ensure that the required device drivers are installed and are configured correctly. See the RAID controller’s documentation.

  • Page 107: Troubleshooting A Sas Raid Controller

    1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111. 2 Enter the System Setup program and ensure that the SAS RAID controller is enabled and drivers are loaded.

  • Page 108: Troubleshooting Expansion Cards

    1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111. 2 Open or remove the bezel. See "Removing the Bezel" on page 43.

  • Page 109: Troubleshooting The Microprocessor

    5 Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 72. 6 Close the system. See "Closing the System" on page 47. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step.
  • Page 110 4 Ensure that the processor and heat sink are properly installed. See "Installing a Processor" on page 81. 5 Close the system. See "Closing the System" on page 47. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help"...

  • Page 111: Running The System Diagnostics

    The files required to run PowerEdge Diagnostics for systems running supported Microsoft and Linux operating systems are available at support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell PowerEdge Diagnostics User's Guide.

  • Page 112: When To Use The System Diagnostics

    The system diagnostics can be run either from the utility partition on your hard drive or from removable bootable media. You can create this media using the CDs that came with your system or from the diagnostic utility that you can download from support.dell.com. NOTICE: Use the system diagnostics to test only your system.

  • Page 113: System Diagnostics Testing Options

    System Diagnostics Testing Options Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing options. Table 5-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction.
  • Page 114 Running System Diagnostics...

  • Page 115: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 116 Figure 6-1. System Board Jumpers Jumpers and Connectors...
  • Page 117 Table 6-1. System Board Jumper Settings Jumper Setting PASSWD_EN (default) NVRAM_CLR (default) jumpered unjumpered Description The password feature is enabled. The password feature is disabled. The configuration settings in NVRAM are cleared at next system boot. The configuration settings in NVRAM are retained at system boot.

  • Page 118: System Board Connectors

    System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of the system board connectors. Figure 6-2. System Board Connectors Jumpers and Connectors...
  • Page 119 Table 6-2. System Board Connectors Item Connector RAC_CONN SLOT_5 SLOT_4 SLOT_3 SLOT_2 SLOT_1 BATTERY BACK_FAN PWR_CONN DIMM2_ B DIMM1_ B DIMM2_ A DIMM2_ A FRONT_PANEL SATA_0 SATA_1 SATA_2 SATA_3 FRONT_FAN BP_I2C Description Connector for the remote access controller (RAC) PCI 32-bit, 33-MHz (5-V) expansion slot connector PCI-X 64-bit, 133-MHz (3.3-V) expansion slot connector PCI-X 64-bit, 133-MHz (3.3-V) expansion slot...

  • Page 120: Disabling A Forgotten Password

    Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 29. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 121: Getting Help

    When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

  • Page 122: Autotech Service

    See the contact information for your region. Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 123: Dell Enterprise Training And Certification

    If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

  • Page 124: Before You Call

    Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 125). If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
  • Page 125 Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed:...

  • Page 126: Contacting Dell

    If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table.
  • Page 127 International Access Code: 900 E-mail: tech_support_central_europe@dell.com Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Support for XPS Home/Small Business Support for all other Dell computers Preferred Accounts/Corporate Support Switchboard Bahamas Website: www.dell.com.bs E-mail: la-techsupport@dell.com...
  • Page 128 E-mail: la-techsupport@dell.com Technical Support Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 Tech Support for XPS Country Code: 32 Tech Support for all other Dell computers City Code: 2 Tech Support Fax Customer Care Corporate Sales Switchboard Bermuda Website: www.dell.com/bm E-mail: la-techsupport@dell.com...
  • Page 129 Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated Hardware and Warranty Support) Customer Service (Home Sales/Small Business) Customer Service (med./large business, government) Customer Service (printers, projectors, televisions,...
  • Page 130 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on)
  • Page 131 Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 45 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business) Switchboard Fax (Home/Small Business) Dominica Website: www.dell.com/dm...
  • Page 132 International Access Code: 00 Home and Small Business Country Code: 33 Technical Support for XPS City Codes: (1) (4) Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax (calls from outside of France)
  • Page 133 International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support for XPS City Code: 69 Technical Support for all other Dell computers Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care...
  • Page 134 Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: HK_support@Dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) Customer Care...
  • Page 135 Home User Customer Care Small Business Customer Care Corporate Customer Care Technical Support Technical Support for XPS computers only Technical Support for all other Dell computers General Fax/Sales Fax Switchboard U.K. Customer Care (dial within U.K. only) Corporate Customer Care (dial within U.K. only) U.K.
  • Page 136 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
  • Page 137 Country (City) International Access Code Country Code City Code Korea (Seoul) E-mail: krsupport@dell.com International Access Code: 001 Support Country Code: 82 Support (Dimension, PDA, Electronics and Accessories) City Code: 2 Sales Switchboard Latin America Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.)
  • Page 138 International Access Code Country Code City Code Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories) Technical Support (PowerApp, PowerEdge,...
  • Page 139 City Code Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 31 Technical Support for all other Dell computers City Code: 20 Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales...
  • Page 140 Website: www.dell.com/kn E-mail: la-techsupport@dell.com Technical Support St. Lucia Website: www.dell.com/lc E-mail: la-techsupport@dell.com Technical Support St. Vincent and the Grenadines Website: www.dell.com/vc E-mail: la-techsupport@dell.com Technical Support Getting Help Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and...
  • Page 141 Singapore or Malaysia only. International Access Code: 005 Website: support.ap.dell.com Country Code: 65 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales...
  • Page 142 Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 46 Technical Support for all other Dell products City Code: 8 Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax...
  • Page 143 Technical Support (servers and storage) Customer Care Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales Trinidad/Tobago Website: www.dell.com/tt...
  • Page 144 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp City Code: 1344 Sales Home and Small Business Sales Corporate/Public Sector Sales Customer Care...
  • Page 145 Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Department Name or Service Area, Website and E-Mail Address ) for Relationship...
  • Page 146 Country (City) International Access Code Country Code City Code U.S. Virgin Islands E-mail: la-techsupport@dell.com Technical Support Venezuela Website: www.dell.com/ve E-mail: la-techsupport@dell.com Technical Support Getting Help Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers...
  • Page 147 Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature —...
  • Page 148 DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAM — Dynamic random-access memory. A system’s RAM is usually made up entirely of DRAM chips.
  • Page 149 expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file ®...
  • Page 150 KBps — Kilobyte(s) per second. key combination — A command requiring you to press multiple keys at the same time (for example, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used.
  • Page 151 NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a block of data. partition —...
  • Page 152 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support. simple disk volume — The volume of free space on a single dynamic, physical disk.
  • Page 153 UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable.
  • Page 154 Glossary...
  • Page 155 92 configuring boot drive, 54 connecting external devices, 14 connectors system board, 118 console redirection screen, 35 contacting Dell, 126 control panel assembly installing, 87 cooling fans troubleshooting, 99 cover installing, 47 CPU setup options, 33 damaged systems...
  • Page 156 fans (continued) installing, 67-68 removing, 66-67 features back-panel, 13 front-panel, 11 front-panel drive inserts installing, 46 removing, 45 guidelines hard-drive installation, 53 memory installation, 76 hard drive troubleshooting, 104 hard drives (cabled) installation guidelines, 53 installing, 55 removing, 54 hard drives (EasyExchange SCSI) indicator codes, 17 installing non-hot-plug, 60...
  • Page 157 39 changing, 40 using, 39 setup password enabled working with, 40 setup password features, 37 startup accessing system features, 10 support contacting Dell, 126 system closing, 47 system board connectors, 118 installing, 89 removing, 87 system cooling troubleshooting, 99...
  • Page 158 troubleshooting (continued) cooling fans, 99 damaged system, 97 diskette drive, 101 expansion card, 108 external connections, 96 hard drive, 104 hard drives (SATA), 105 keyboard, 93 memory, 100 microprocessor, 109 mouse, 93 NIC, 95 power supplies, 98 SAS RAID controller daughter card, 107 serial I/O device, 94 start-up routine, 91...

Table of Contents

Save PDF