Page 1 Maintenance & Service Guide Compaq 315eu Microtower Compaq 100eu Small Form Factor Compaq 100eu All-in-One...
Page 2 Hewlett-Packard Company. Maintenance & Service Guide Compaq 315eu Microtower Compaq 100eu Small Form Factor Compaq 100eu All-in-One Third Edition (January 2011) First Edition (June 2010) Document Part Number: 625298-003...
Page 3: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Page 4 About This Book...
Page 5: Table Of Contents
Accessing Disk Image (ISO) Files ......................2 Protecting the Software ........................3 2 Computer Setup (F10) Utility ......................... 4 Compaq 315eu MT Model – Computer Setup (F10) Utilities ............... 4 Using Computer Setup (F10) Utilities .................. 4 Computer Setup—Main ....................... 5 Computer Setup—Advanced ....................
Page 6 SMART ATA Drives ..........................21 Hard Drive Capacities ........................21 4 Identifying the Chassis, Routine Care, and Disassembly Preparation ............ 22 Chassis Designation ........................... 23 Microtower ......................... 23 Small Form Factor ......................24 All-in One ........................... 24 Electrostatic Discharge Information ....................25 Generating Static .......................
Page 7 Front Bezel ............................45 Memory .............................. 46 DDR3-SDRAM DIMMs ...................... 46 Populating DIMM Sockets ....................47 Installing Memory Modules ....................48 Expansion Cards ..........................50 Cable Management ..........................54 Cable Connections ......................55 Drives ..............................56 Drive Positions ........................56 Installing Additional Drives ....................
Page 8 Power Switch/LED Assembly ......................99 Chassis Fan ............................. 102 System Board ........................... 103 Replacing the Battery ........................104 8 Removal and Replacement Procedures All-in One (AIO) Chassis ............106 Preparing to disassemble the computer ................... 106 Memory/Optical Drive Cover ......................107 Memory Module ..........................
Page 9 Survey Tab ........................142 Test Tab ........................... 143 Status Tab ........................143 History Tab ........................144 Errors Tab ........................144 Help Tab .......................... 145 Saving and Printing Information in HP Vision Diagnostics ..........145 Downloading the Latest Version of HP Vision Diagnostics ..........145 Protecting the Software ........................
Page 10 Microphone ............................191 Headphone ............................192 Line-in Audio ............................ 192 Line-out Audio ..........................192 4-Pin Power (for CPU) ........................192 Monitor ............................. 193 24-Pin Power ............................ 193 PCI Express ............................. 194 PCI Express ............................. 195 Appendix B Power Cord Set Requirements ....................196 General Requirements ........................
Page 11: Installing And Customizing The Software
Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system.
Page 12: Downloading Microsoft Windows Updates
Downloading Microsoft Windows Updates To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. Once an Internet connection has been established, click the Start button. Select the All Programs menu. Click on the Windows Update link. In Windows Vista and Windows 7, the Windows Update screen appears.
Page 13: Protecting The Software
Protecting the Software To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. Protecting the Software...
Page 14: Computer Setup (F10) Utility
Computer Setup (F10) Utility The computer setup utility differs for the different models. Compaq 315eu MT Model – Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time.
Page 15: Computer Setup-Main
Feature Byte (view only) ● Build ID (view only) Language Allows you to select language. Floppy Diskette A Allows you to set drive A to: ● Disabled ● 1.44 MB 3.5” ● Not Installed Compaq 315eu MT Model – Computer Setup (F10) Utilities...
Page 16 Table 2-1 Computer Setup—Main (continued) 1st Drive For each, allows you to adjust or view: 2nd Drive ● Port Configuration - disable/enable the SATA port for the selected drive ● 3rd Drive Capacity (Size - HDD only) - view only 4th Drive ●...
Page 17: Computer Setup-Advanced
Allows you to establish, disable, or change the user password. Password NOTE: Only displays if a Supervisor password is set. Onboard Audio Allows you to set the onboard audio to: ● Auto ● Disabled ● Enabled Compaq 315eu MT Model – Computer Setup (F10) Utilities...
Page 18: Computer Setup-Power
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-3 Computer Setup—Power Option Description After AC Power Allows you to select system restart behavior after power loss: Failure ● Stay Off - keeps power off until the power button is pressed. ●...
Page 19: Computer Setup-Exit
Exit Discarding Press Enter to exit discarding changes. Changes Load Setup Defaults Press Enter to load setup defaults. Discard Changes Press Enter to discard changes. Save Changes Press Enter to save changes. Compaq 315eu MT Model – Computer Setup (F10) Utilities...
Page 20: Compaq 100Eu Sff Model - Computer Setup (F1) Utilities
Compaq 100eu SFF Model – Computer Setup (F1) Utilities Use Computer Setup (F1) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for graphics, audio, storage, communications, and input devices.
Page 21: Computer Setup-Main
System Information Allows you to view: ● Installed Memory ● Memory Bank 1 ● Memory Bank 2 ● BIOS Revision ● Core Version ● Model Number ● Product Number ● Build ID Compaq 100eu SFF Model – Computer Setup (F1) Utilities...
Page 22: Computer Setup-Advanced
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. WARNING! Setting items on this menu to incorrect values may cause your system to malfunction. Table 2-7 Computer Setup—Advanced Option Description CPU Type (view only) CPU Speed (view only) Cache RAM (L2)
Page 23: Computer Setup-Power
MS-DOS drive lettering assignments may not apply after a non-MS- DOS operating system has started. CD-ROM Group Specifies boot device priority within CD/DVD drives. Boot Priority HDD Group Boot Specifies boot device priority within hard drives. Priority Compaq 100eu SFF Model – Computer Setup (F1) Utilities...
Page 24: Computer Setup-Exit
Table 2-9 Computer Setup—Boot (continued) Floppy Group Specifies boot device priority within removable devices. Boot Priority NOTE: This computer does not support floppy drives. Network Group Specifies boot device priority within bootable network devices. Boot Priority Computer Setup—Exit NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Page 25: Compaq 100Eu All-In-One Model - Computer Setup (F1) Utilities
Do NOT turn the computer power OFF while the ROM is saving the Computer Setup (F1) changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F1 Setup screen. Compaq 100eu All-in-One Model – Computer Setup (F1) Utilities...
Page 26: Computer Setup-Main
Computer Setup—Main NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-11 Computer Setup—Main Option Description System Time Allows you to set system time. System Date Allows you to set system date. Language Allows you to select language. Floppy Diskette A Allows you to set drive A to: ●...
Page 27: Computer Setup-Advanced
Only displays if a Supervisor password is set. Not shown on computers running Windows 7. Onboard Audio Allows you to set the onboard audio to: ● Auto ● Enabled ● Disabled Compaq 100eu All-in-One Model – Computer Setup (F1) Utilities...
Page 28: Computer Setup-Power
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-13 Computer Setup—Power Option Description After AC Power Allows you to select system restart behavior after power loss: Failure ● Stay Off - keeps power off until the power button is pressed. ●...
Page 29: Computer Setup-Exit
Exit Discarding Press Enter to exit discarding changes. Changes Load Setup Defaults Press Enter to load setup defaults. Discard Changes Press Enter to discard changes. Save Changes Press Enter to save changes. Compaq 100eu All-in-One Model – Computer Setup (F1) Utilities...
Page 30: Serial Ata (Sata) Drive Guidelines And Features
Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power cable Maximum data cable length 39.37 in (100 cm)
Page 31: Smart Ata Drives
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.
Page 32: Identifying The Chassis, Routine Care, And Disassembly Preparation
Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 33: Chassis Designation
Chassis Designation Microtower, small form factor, and all-in one chassis are available. Microtower Chassis Designation...
Page 34: Small Form Factor
Small Form Factor All-in One Chapter 4 Identifying the Chassis, Routine Care, and Disassembly Preparation...
Page 35: Electrostatic Discharge Information
Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static- sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.
Page 36: Personal Grounding Methods And Equipment
● Keep electrostatic sensitive parts in their containers until they arrive at static-free stations. ● Place items on a grounded surface before removing them from their container. ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry.
Page 37: Recommended Materials And Equipment
Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...
Page 38: Routine Care
● Do not stack computers on top of each other or place computers so near each other that they are subject to each other’s re-circulated or preheated air. ● If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be provided on the enclosure, and the same operating guidelines listed above will still apply.
Page 39: Cleaning The Keyboard
Cleaning the Keyboard Follow all safety precautions in General Cleaning Safety Precautions on page 28 before cleaning the keyboard. To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the Computer Case on page When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions on page 28...
Page 40: Power Supply Fan
Power Supply Fan The power supply fan is a variable-speed fan based on the temperature in the power supply. CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is off when the computer is in “Standby,” “Suspend,” or “Off” modes. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Page 41: Hard Drives
Hard Drives Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares. ● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With Care.”...
Page 42: Illustrated Parts Catalog
Illustrated parts catalog This chapter provides parts information for all three chassis. Microtower Chassis spare parts Computer major components Chapter 5 Illustrated parts catalog...
Page 43 Item Description Spare part number Front bezel 622203-001 Power supply, 180 W 619959-001 Heat sink, AMD class P (includes replacement thermal material) 622205-001 Front I/O assembly (with 6-in-1 card reader) 619960-001 Power switch/LED assembly 622204-001 SATA hard drive cable with latch (6.5 inch; 165 mm) 622200-001 System board (AMD 360G;...
Page 44: Sequential Part Number Listing
Sequential part number listing Spare part Description number 537750-001 Mouse, USB 537923-001 Keyboard, red, USB, for use in the United States 537923-031 Keyboard, red, USB, for use in the United Kingdom 537923-041 Keyboard, red, USB, for use in Germany 537923-051 Keyboard, red, USB, for use in France 537923-061 Keyboard, red, USB, for use in Italy...
Page 45 Spare part Description number 622199-001 Bezel blank 622200-001 Hard drive cable with latch, 6.5 inch (165 mm) 622202-001 Chassis fan 622203-001 Front bezel 622204-001 Power switch/LED with holder 622205-001 Heat sink, AMD class P (includes replacement thermal material) 626898-001 Memory module, 1-GB, PC3 10600, 1333-MHz 626899-001 Memory module, 2-GB, PC3 10600, 1333-MHz 643140-001...
Page 46: Small Form Factor Chassis Spare Parts
Small Form Factor Chassis spare parts Computer major components Item Description Spare part number Front bezel 622198-001 Access panel 623386-001 Card reader (includes bracket) 622193-001 Chassis fan 622195-001 Front USB panel (includes bracket) 622194-001 Chapter 5 Illustrated parts catalog...
Page 47: Sequential Part Number Listing
Item Description Spare part number Power switch/LED assembly 628801-001 SATA cable (8.7 inch; 200 mm) 622196-001 SATA power cable 622197-001 System board with processor (includes replacement thermal material) 616662-001 (10) 1-GB memory module (SODIMM; PC2-6400) 626897-001 (11) Hard drive, 160 GB (7200 RPM) 619967-001 External power supply (65 W;...
Page 48 Spare part Description number 537923-AR1 Keyboard, red, USB, for use with International English 537923-BG1 Keyboard, red, USB, for use in Switzerland 537923-CG1 Keyboard, red, USB, for use in the Czech Republic 537923-DX1 Keyboard, red, USB, for use in Norway 616662-001 System board (includes processor and replacement thermal material) 619966-001 External power supply, 65W...
Page 49: All-In One Chassis Spare Parts
All-in One Chassis spare parts Computer major components All-in One Chassis spare parts...
Page 50 Item Description Spare part number Front bezel 623381-001 Stand 625595-001 Hinge cover 625121-001 Display panel (20 in; 508 mm) 623384-001 System board with processor (includes replacement thermal material) For use in computers running Windows XP 619968-001 For use in computers running Windows 7 634583-001 Display board 624579-001...
Page 51: Sequential Part Number Listing
Sequential part number listing Spare part Description number 537750-001 Mouse, USB 537923-001 Keyboard, red, USB, for use in the United States 537923-031 Keyboard, red, USB, for use in the United Kingdom 537923-041 Keyboard, red, USB, for use in Germany 537923-051 Keyboard, red, USB, for use in France 537923-061 Keyboard, red, USB, for use in Italy...
Page 52 Spare part Description number 623382-001 Cover, optical drive/memory 623383-001 FFC cable, 11 inch (280 mm) 623384-001 Display panel (20 in; 508 mm) 623385-001 I/O board 623387-001 DVD±RW drive 623388-001 Driver board 624579-001 Display board 624580-001 Power button board 625119-001 Speakers 625120-001 Cover, hard drive 625121-001...
Page 53: Removal And Replacement Procedures Microtower (Mt) Chassis
Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 54: Access Panel
Access Panel Description Spare part number Access panel not spared The access panel is secured with one screw. Prepare the computer for disassembly (Preparation for Disassembly on page 43). Loosen the screw (1) that secures the access panel to the computer chassis. Slide the access panel back (2) about 1.3 cm (1/2 inch), then lift it off the unit.
Page 55: Front Bezel
Front Bezel Description Spare part number Front bezel 622203-001 Bezel blank 622199-001 The front bezel is held onto the computer with three tabs. Prepare the computer for disassembly (Preparation for Disassembly on page 43). Remove the access panel (Access Panel on page 44).
Page 56: Memory
Memory Description Spare part number 2-GB memory module (PC3-10600, 1333-MHz) 626898-001 1-GB memory module (PC3-10600, 1333-MHz) 626899-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DDR3-SDRAM DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Page 57: Populating Dimm Sockets
● The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel.
Page 58: Installing Memory Modules
Table 6-1 DIMM Socket Locations Item Description Socket Color Insertion Order XMM3 socket, Channel B Black XMM4 socket, Channel A Black (populate first) NOTE: A DIMM must occupy the XMM4 socket. Installing Memory Modules CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules.
Page 59 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 6-4 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Page 60: Expansion Cards
Expansion Cards Description Spare part number Expansion cards not spared The computer has two PCI Express x1 expansion slots. The expansion slots accommodate full-height or half-height expansion cards. Expansion Slot Locations Figure 6-5 Expansion Slot Locations Table 6-2 Expansion Slot Locations Item Description PCI Express x1 expansion slot...
Page 61 On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw (1) from the slot cover lock then slide the slot cover lock up (2) to remove it from the chassis. Figure 6-6 Opening the Slot Cover Lock Before installing an expansion card, remove the expansion slot cover or the existing expansion...
Page 62 If you are removing a standard PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
Page 63 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board.
Page 64: Cable Management
Reconnect the power cord and any external devices, then turn on the computer. Lock any security devices that were disengaged when the access panel was removed. Reconfigure the computer, if necessary. Refer to the F10 Setup Utility chapter for instructions on using Computer Setup.
Page 65: Cable Connections
Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Connector Name Connector Color Description white Power supply, 24-pin PU521 white Power supply, 4-pin CPU_FAN white Heat sink fan SYS_FAN Chassis fan USB6 black Media card reader (in front I/O assembly) black...
Page 66: Drives
Drives Description Spare part number 750-GB hard drive 619964-001 640-GB hard drive 619962-001 500-GB hard drive 619963-001 320-GB hard drive 619961-001 160-GB hard drive 619967-001 The computer supports up to five drives that may be installed in various configurations. This section describes the procedure for replacing or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive.
Page 67: Installing Additional Drives
To verify the type, size, and capacity of the storage devices installed in the computer, run Computer Setup. Installing Additional Drives When installing additional drives, follow these guidelines: ● The hard drive must be connected to the dark blue primary SATA connector on the system board.
Page 68: System Board Drive Connections
System Board Drive Connections Refer to the following illustrations and tables to identify the system board drive connectors. System Board Drive Connections Figure 6-12 System Board Drive Connections Table 6-3 System Board Drive Connections System Board Connector Drive Color SATA0 Hard drive dark blue SATA1...
Page 69: Removing An Optical Drive
Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: Prepare the computer for disassembly (Preparation for Disassembly on page 43). Remove the access panel (Access Panel on page 44).
Page 70: Removing The Hard Drive
If installing a new optical drive in a previously unused drive bay, first remove the break-away EMF shield from the front of the PC. When inserting an optical drive, pull out on the drive latch and insert its peg into the hole marked 2, and then slide the drive back until it locks into position.
Page 71 Remove the two screws (1) that secure the hard drive to the chassis, and then remove the hard drive from the computer (2). Figure 6-16 Removing the Hard Drive To install a hard drive, reverse the removal procedures. Drives...
Page 72: Front I/O Assembly
Front I/O Assembly Description Spare part number Front I/O assembly with 6-in-1 card reader 619960-001 The front I/O panel includes three USB connectors, two audio connectors, and a card reader. The panel is secured with one screw. Prepare the computer for disassembly (Preparation for Disassembly on page 43).
Page 73 Remove the two Torx screws (1) that secure the card reader to the front I/O assembly, and the lift the card reader from the assembly (2). To install the assembly, reverse the removal procedures. When installing the assembly, note that the assembly has hooks that fit into slots in the chassis, as shown in the following image.
Page 74: Power Switch/Led Assembly
Power Switch/LED Assembly Description Spare part number Power switch/LED assembly 622204-001 The power switch/LED assembly is secured with a tab and hooks. The cable is held in place with chassis clips located under the optical drive. Prepare the computer for disassembly (Preparation for Disassembly on page 43).
Page 75: Heat Sink
Press the tab on the top of the power switch (1) to disengage it from the chassis, lift the switch upward to disengage the tab at the bottom of the switch (2) from the chassis, and then pull the power switch away from the chassis while guiding the wires through the hole in the chassis. To install the power switch/LED assembly, reverse the removal procedures.
Page 76 Use the lever to maneuver the square clip on the opposite side on the heat sink (3) free from the tab on the heat sink bracket. Lift the heat sink from the processor and set it on its side to keep from contaminating the work area with thermal grease.
Page 77 If you need to remove the heat sink bracket, remove the four Torx screws (1) that secure the bracket to the system board, and then lift the bracket from the system board (2). The bracket on the bottom of the system board (see following image) comes loose when you remove the heat sink bracket screws.
Page 78: System Fan
NOTE: When installing a new heat sink, remove protective plastic cover from thermal pad on bottom of the heat sink. When installing a heat sink, if sufficient pressure is not applied during heat sink installation, heat sink may cant (tilt), causing boot errors. CAUTION: Do not apply pressure to the heat sink fan blades or center area.
Page 79: Processor
Processor All processors spare part kits include replacement thermal material. Description Spare part number AMD Athlon II X2 215 processor (2.7-GHz, 2-MB L2 cache, C2) 586730-001 AMD Athlon II X2 220 processor (2.8 GHz, 2 x 512 KB L2 cache, C2) 611192-001 AMD Athlon II X2 245 processor (2.9 GHz, 2 x 512 KB L2 cache, C3) 643140-001...
Page 80: Power Supply
To install a new processor: Place the processor in its socket. Make sure the gold triangle on the processor is aligned with the triangle on the socket. Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 6.
Page 81 Table 6-4 Power supply cable connections (continued) Hard drive Optical drive Prepare the computer for disassembly (Preparation for Disassembly on page 43). Remove the access panel (Access Panel on page 44). Lay the computer on its side with the rear facing toward you. Disconnect all power cables from the mass storage devices and from the system board (two connectors).
Page 82: System Board
Table 6-5 Country power supply settings Country Voltage Country Voltage setting setting Austria 230W Mexico 115W Australia 230W The Netherlands 230W Argentina 230W New Zealand 230W Belgium 230W Portugal 230W Brazil 230W Norway 230W Canada 115W People's Republic of China 230W Caribbean 230W...
Page 83 Lay the computer on its side with the rear facing toward you. Remove the front bezel (Front Bezel on page 45). Remove an expansion cards (Expansion Cards on page 50). Disconnect the power, and data cables from the back of all installed drives. Disconnect all cables from the system board.
Page 84: Battery
Do not expose to temperatures higher than 60°C (140°F) Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP/Compaq spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings.
Page 85: Type 1 Battery Holder
Type 1 Battery Holder Lift the battery out of its holder. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup.
Page 86: Type 3 Battery Holder
Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder Pull back on the clip (1) that holds the battery in place, then remove the battery (2). Insert the new battery and position the clip back in place.
Page 87: Removal And Replacement Procedures Small Form Factor (Sff) Chassis
Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 88: Access Panel
Access Panel Description Spare part number Access panel 623386-001 The access panel is held in place with two screws. Prepare the computer for disassembly (Preparation for Disassembly on page 77). CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet.
Page 89: Front Bezel
Front Bezel Description Spare part number Front bezel 622198-001 The front bezel is held in place with two tabs. Prepare the computer for disassembly (Preparation for Disassembly on page 77). Remove the access panel (Access Panel on page 78). Lift up the two tabs on the left side of the bezel (1), then pull the bezel off the chassis (2). Figure 7-2 Removing the Front Bezel To reinstall the front bezel, reverse the removal procedure.
Page 90: Cable Management
Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them. ●...
Page 91: Cable Connections
Cable Connections System board connectors are color-coded to make it easier to find the proper connection. System Board Connections System Board Connector Name Connector Color Description maroon F_AUDIO yellow Front I/O audio USB2 white Front I/O USB black Power switch/LED USB1 white Card reader...
Page 92: Memory Module
Memory Module Description Spare part number 1-GB memory module (PC2-6400) 626897-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) small outline dual inline memory modules (SODIMMs). DDR3-SDRAM DIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs.
Page 93: Populating Dimm Sockets
channel and the remainder is assigned to single channel. If one channel will have more memory than the other, the larger amount should be assigned to channel A. ● In any mode, the maximum operational speed is determined by the slowest SODIMM in the system.
Page 94: Installing Sodimms
Installing SODIMMs CAUTION: You must disconnect the power cord before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
Page 95 Slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down (2) so that the latches lock it in place. Figure 7-5 Installing a SODIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Page 96: Drives
Drives Description Spare part number Hard drive, 160 GB 619967-001 CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord.
Page 97: Removing An Optical Drive
Table 7-2 System Board Drive Connections System Board Connector Color SATA1 dark blue SATA2 white Table 7-3 PowerAdapter Cable Connectors Drive Power Cable Connector Hard drive Optical drive Removing an Optical Drive NOTE: An optical drive is a DVD-ROM or SuperMulti LightScribe DVD-RW drive. CAUTION: All removable media should be taken out of a drive before removing the drive from the computer.
Page 98 Lift the optical drive cage straight up and out of the chassis. Figure 7-8 Removing the Optical Drive Disconnect the power cable and data cable from the rear of the optical drive. Figure 7-9 Disconnecting the Power and Data Cables Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
Page 99 Remove the four screws that hold the drive in the drive cage. Figure 7-10 Removing the Optical Drive Cage Screws Lift the drive cage straight up and off the drive. Figure 7-11 Removing the Optical Drive Cage To install an optical drive, reverse the removal procedures. Drives...
Page 100: Removing A Hard Drive
Removing a Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive, make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer.
Page 101 Slide the hard drive back then pull it away from the chassis to remove it. Figure 7-13 Removing the Hard Drive Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 7-14 Disconnecting the Hard Drive Cables To replace a hard drive, reverse the removal procedures.
Page 102: Expansion Cards
Expansion Cards Description Spare part number Expansion card not spared The computer has one standard low-profile PCI Express x1 expansion slot. Figure 7-15 Expansion Slot Location To remove, replace, or add an expansion card: Prepare the computer for disassembly (Preparation for Disassembly on page 77).
Page 103 On the rear of the computer, a slot cover retainer secures the expansion card bracket in place. Remove the screw from the slot cover retainer (1) then tilt the bottom of the slot cover retainer away from the chassis and remove it from the chassis (2). Figure 7-16 Removing the Slot Cover Retainer Before installing an expansion card, remove the expansion slot cover or the existing expansion...
Page 104 If you are removing an expansion card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Pull the card straight up then back to remove it. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card.
Page 105 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board.
Page 106: Front Usb Panel
Replace the screw that secures the slot cover retainer in place. Figure 7-21 Replacing the Slot Cover Retainer Screw Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Replace the optical drive. Replace the front bezel and access panel.
Page 107 Disconnect the front USB cable from the yellow system board connector (F_AUDIO) and the I/O cable from the white system board connector (USB2). Remove the silver Torx screw (1) that secures the panel to the chassis. Pull the panel (2) away from the unit while guiding the wires through the hole in the front of the chassis.
Page 108: Card Reader
Card Reader Description Spare part number Card reader 622193-001 The card reader is housed in a bracket, and the assembly secured to the front of the computer with one screw. The card reader can be removed from the bracket by removing two screws. Prepare the computer for disassembly (Preparation for Disassembly on page 77).
Page 109: Power Switch/Led Assembly
If you need to remove the card reader board from the bracket, remove the two Torx screws (1) that secure the board to the bracket, and then slide the board out of the bracket (2). Figure 7-25 Removing the Card Reader Board from the Bracket To reinstall the card reader, reverse the removal procedure.
Page 110 To remove the power button assembly, perform the following steps simultaneously: Squeeze the tabs on both sides on the assembly (1). While pressing the two tabs, rotate the assembly downward, and then pull the assembly away from the chassis (2) while guiding the wires through the hole in the front of the chassis.
Page 111 When installing the assembly, insert the bottom tabs into the associated slots in the chassis (1), and then rotate the assembly upward until the side tabs snap into position (2). Figure 7-27 Installing the Power Switch/LED Assembly Power Switch/LED Assembly...
Page 112: Chassis Fan
Chassis Fan Description Spare part number 622195-001 The chassis fan is mounted to the back inner wall of the computer chassis. The fan is secured with four screws. Prepare the computer for disassembly (Preparation for Disassembly on page 77). Remove the access panel (Access Panel on page 78).
Page 113: System Board
System Board Description Spare part number System board (includes processor and replacement thermal material) 616662-001 The system board is secured with four screws. The system board includes a processor, which is soldered onto the board. Prepare the computer for disassembly (Preparation for Disassembly on page 77).
Page 114: Replacing The Battery
When installing a system board, make sure the connectors are correctly aligned with the rear I/O panel. Figure 7-31 Rear I/O Panel NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. Replacing the Battery The battery that comes with the computer provides power to the real-time clock.
Page 115 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up.
Page 116: Removal And Replacement Procedures All-In One (Aio) Chassis
Removal and Replacement Procedures All-in One (AIO) Chassis The following sections provide information about disassembling various components of the all-in-one computer. Preparing to disassemble the computer To avoid injury and equipment damage, always complete the following steps in order, when opening the computer.
Page 117: Memory/Optical Drive Cover
Memory/Optical Drive Cover Description Spare part number Memory/optical drive cover 623382-001 The memory/optical drive cover allows access to memory, the optical drive, the rear metal cover, and the rear cover. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 106).
Page 118: Memory Module
Memory Module Description Spare part number Memory module, 1-GB, PC2 6400 626897-001 SODIMM memory is located on the right side (view from the rear) of the computer under the memory/ optical drive cover. There are two memory slots. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 106).
Page 119 Open both latches of the memory module socket (1), and remove the memory module from the socket (2). Figure 8-3 Removing the memory module NOTE: If you are removing both cards, you must remove the upper one before removing the lower one.
Page 120: Optical Drive
Optical Drive Description Spare part number DVD±RW drive 623387-001 The optical drive is located on the left side of the computer (view from the rear) under the memory/ optical drive cover. A green lever releases the drive, which slides out the side of the computer. The drive uses one combination data/power connector.
Page 121: Stand
Stand Description Spare part number Stand 625595-001 The stand is mounted in a fixed position on the back of the computer. It is secured with two screws. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 106).
Page 122: Hinge Cover
Hinge Cover Description Spare part number Hinge cover 625121-001 The hinge cover is located under the stand and secure with two screws. You must remove it to remove the memory/optical drive cover. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 106).
Page 123: Rear Cover
Rear Cover Description Spare part number Rear cover 623380-001 The rear cover allows access to the power button board, volume board, and the rear metal cover. It is secured with eight screws. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 106).
Page 124: Webcam Module
Webcam module Description Spare part number Webcam module 631756-001 Webcam cable 631754-001 The webcam module is mounted in a bracket located on the top of the computer (viewed from the back). The bracket is held in place using two screws. Prepare the computer for disassembly (see Preparing to disassemble the computer on page...
Page 125 If it is necessary to remove the webcam module from the bracket, remove the two PM 2.0x3.5 screws that secure the module to the bracket, and then remove the module from the bracket. Figure 8-9 Removing the webcam module To install the webcam module, reverse the removal procedures. Webcam module...
Page 126: Power Button Board
Power Button Board Description Spare part number Power button board 624580-001 The power button board is located on the top/left of the computer (viewed from the back). The board is held in place using two tabs. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 106).
Page 127: Display Board
Display Board Description Spare part number Display board 624579-001 The display board is located on the bottom/left of the computer (viewed from the back). The board is held in place with two screws. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 106).
Page 128: Rear Metal Cover
Rear Metal Cover Description Spare part number Rear metal cover not spared The rear metal cover provides access to the hard drive, system board, fan sink, display cable, stand bracket, and display panel. The rear metal cover is securing with three screws. Prepare the computer for disassembly (see Preparing to disassemble the computer on page...
Page 129 Slide the cover toward the bottom of the computer to disengage it (1), lift the cover up about one inch, slide the cover toward the bottom of the computer until the cover (2) clears the bracket the stand mounts to, and then lift the metal cover from the computer (3). Figure 8-13 Removing the rear metal cover To replace the rear metal cover, reverse the removal procedures.
Page 130: Hard Drive
Hard Drive Description Spare part number Hard drive, 160 GB 619967-001 The hard drive is secured with four screws, two on each side. The drive uses one combination data/ power connector. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 106).
Page 131 Remove the two screws from the right side of the hard drive. Figure 8-15 Removing the right hard drive screws Disconnect the combination hard drive cable connector (1) from the back of the hard drive, slide the hard drive toward the bottom of the computer (2), and then lift the hard drive out of the computer.
Page 132: Driver Board
Driver Board Description Spare part number Driver board PHB (for panel) 623388-001 The driver board is mounted atop the optical drive cage. The board connects three display cables and is secured with two screws. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 106).
Page 133: Drive Cable Assembly
Drive Cable Assembly Description Spare part number Hard drive/optical drive cable assembly 623375-001 A single drive cable provides data and power to both the hard drive and the optical drive. The cable connects both drives to the system board, as well as connects to a power connector on the system board.
Page 134: Speakers
Speakers Description Spare part number Speakers 625119-001 There are two separate speakers mounted to the bottom of the computer with four screws, two for each speaker. The speaker cables are secured by clips and tape on the base of the computer. Prepare the computer for disassembly (see Preparing to disassemble the computer on page...
Page 135: Fan Sink
Fan Sink Description Spare part number Fan sink 623377-001 The fan sink is secured to the system board with two screws. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 106). Remove the stand (see Stand on page 111).
Page 136: Display Cable
Display Cable Description Spare part number Display cable not spared The display cable connects to the system board and to a display panel connector just above the system board. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 106).
Page 137: System Board And I/O Board Assembly
To install a display cable, reverse the removal procedures. System Board and I/O Board Assembly Description Spare part number System board assembly with processor (includes replacement thermal material) 619968-001 I/O board 623385-001 The system board assembly includes the main system board, the I/O board, and a bracket that secures the boards to the computer.
Page 138 Remove the six silver Torx 3.0x7.0 screws that secure the system board assembly to the computer. NOTE: Two of the screws secure the system board bracket to the computer. Figure 8-21 Removing the system board Lift the assembly from the computer. To separate the I/O board from the system board, remove the two silver Torx 3.0x7.0 screws that secure the bracket to the I/O board, and then remove the bracket from the board.
Page 139 Pull the boards apart. Figure 8-23 Removing the I/O board from the system board To replace the system board assembly, reverse the removal procedures. When connecting the boards back together, connectors on the I/O board fit into the following connectors on the system board: ●...
Page 140: Wlan Module
WLAN module Description Spare part number WLAN module xxxxxx-001 Antenna cables 631755-001 The WLAN module is located on the bottom of the system board and is secured with one screw. Figure 8-25 WLAN module location Prepare the computer for disassembly (see Preparing to disassemble the computer on page 106).
Page 141 Disconnect the antenna cable from the connector on the module. Figure 8-26 Removing the WLAN antenna Remove the silver Torx 2.0x4.0 screw (1) that secures the module to the system board, lift the module to a 45-degree angle (2), and then remove the module from the slot (3). Figure 8-27 Removing the WLAN module To install a WLAN module, reverse the removal procedures.
Page 142: Stand Bracket
Stand Bracket Description Spare part number Stand bracket not spared The stand bracket is secured to the computer using four screws. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 106). Remove the stand (see Stand on page 111).
Page 143: Display Panel
Display Panel Description Spare part number Display panel (20 in; 508 mm) 623384-001 The display panel is secured to the display enclosure by 13 tabs on all sides of the panel. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 106).
Page 144 ● 3 on the right side ● 2 on the left side Figure 8-29 Display panel tabs Pull back on each clip to disengage the clip from the display enclosure. Figure 8-30 Loosening display panel tabs Lift the display panel from the enclosure. To install a display panel, reverse the removal procedures.
Page 145: Cable Routing
Cable Routing Description Spare part number Driving board cable 623378-001 Power/LED cable 623379-001 LVDS cable (15 inch; 380 mm) 623376-001 FFC cable, 11 inch (280 mm) 623383-001 Refer to the following image for proper routing of cables when reassembling the computer. Figure 8-31 Cable routing Cable Routing...
Page 146: Restore And Recovery
Restore and Recovery Microsoft System Restore If you have a problem that might be due to software that was installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually. NOTE: Always use this System Restore procedure before you use the System Recovery program.
Page 147: System Recovery Options
NOTE: Some features might not be available on systems that are shipped without a version of Microsoft Windows. You must choose one of the following methods to perform a System Recovery: ● Recovery Image — Run the System Recovery from a recovery image stored on your hard disk drive.
Page 148: System Recovery At System Startup
When the computer restarts, once again you see the Recovery Manager welcome screen. Under I need help immediately, click System Recovery. If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended), and then click Next.
Page 149: Recovery Discs
If the computer works, click the Start button, click the Arrow button next to Shut Down, and then click Shut Down. Or, if the computer is not responding, press and hold the On button for approximately 5 seconds, or until the computer turns off. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
Page 150: Creating Recovery Discs
Creating Recovery Discs To create recovery discs: Close all open programs. Click the Start button, click All Programs, click Recovery Manager, and then click Recovery Disc Creation. If prompted, click Yes to allow the program to continue. Follow the onscreen instructions. Label each disc as you make it (for example, Recovery 1, Recovery 2).
Page 151: 10 Computer Diagnostic Features
10 Computer Diagnostic Features Hewlett-Packard Vision Diagnostics NOTE: HP Vision Diagnostics is included on CD with some computer models only. The Hewlett-Packard Vision Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer.
Page 152: Survey Tab
NOTE: If the system does not boot to the CD in the optical drive, you may need to change the boot order in the Computer Setup utility. At the boot menu, select either the HP Vision Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test memory only.
Page 153: Test Tab
Test Tab The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode. There are three types of tests to choose from: ● Quick Test—Provides a predetermined script where a sample of each hardware component is exercised.
Page 154: History Tab
The Status tab also shows: ● The devices being tested ● The test status (running, waiting, passed, or failed) of each device being tested ● The overall test progress of all devices being tested ● The test progress for each device being tested ●...
Page 155: Help Tab
Help Tab The Help tab contains a Vision Help section, and a Test Components section. This tab includes search and index features. You may also review the HP End User License Agreement (EULA), as well as the HP Vision Diagnostic application version information on this tab. The Vision Help section contains information on the major functions of Hewlett-Packard Vision Diagnostics.
Page 156: Protecting The Software
Click the Diagnostic link. Click the Hewlett-Packard Vision Diagnostics link. Click the Download button. NOTE: The download includes instructions on how to create the bootable CD. Protecting the Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive.
Page 157: 11 Troubleshooting Without Diagnostics
11 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
Page 158: Helpful Hints
● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics.
Page 159 ● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again.
Page 160: Solving General Problems
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 161 Computer appears locked up and will not turn off when the power button is pressed. Cause Solution Software control of the power switch is not functional. Press and hold the power button for at least five seconds until the computer turns off. Disconnect the power cord from the electrical outlet.
Page 162 Computer date and time display is incorrect. Cause Solution RTC (real-time clock) battery may need to be replaced. First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date NOTE: Connecting the computer to a live AC outlet and time).
Page 163 Poor performance is experienced. Cause Solution Too many applications running. Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray. To prevent these applications from launching at startup, go to Start >...
Page 164: Solving Diskette Problems
Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: Some computers do not support internal diskette drives. Only USB diskette drives are supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive.
Page 165 A problem has occurred with a disk transaction. Cause Solution The directory structure is bad, or there is a problem with a In Microsoft Windows Vista and Windows 7, right-click Start, file. click Explore, and right-click on a drive. Select Properties then select the Tools tab.
Page 166: Solving Hard Drive Problems
Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Microsoft Windows Vista and Windows 7, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Error- checking click Check Now.
Page 167 Computer will not boot from hard drive. Cause Solution Boot order is not correct. Run the Computer Setup utility and change the boot sequence. Hard drive is damaged. If any beeps are heard, see POST Error Messages on page 185 to determine possible causes for the beep codes.
Page 168: Solving Media Card Reader Problems
Solving Media Card Reader Problems CAUTION: Do not insert or remove memory cards when the in-use light is flashing. To do so may cause data loss, or it may permanently damage the card reader. Media card will not work in a digital camera after formatting it in Microsoft Windows Vista. Cause Solution By default, Windows Vista will format any media card with a...
Page 169 Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. On the Windows desktop, open Computer, right-click on the corresponding drive icon, and select Eject. Then pull the card out of the slot.
Page 170: Solving Display Problems
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Screen is blank, and monitor power light is not lit. Cause Solution Power cord is not properly connected.
Page 171 Monitor does not function properly when used with energy saver features. Cause Solution Monitor without energy saver capabilities is being used with Disable monitor energy saver feature. energy saver features enabled. Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls.
Page 172 “No Connection, Check Signal Cable” displays on screen. Cause Solution Computer is not turned on. Press the power button on the front of the monitor. Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable.
Page 173: Solving Audio Problems
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume.
Page 174 Sound from headphones is not clear or muffled. Cause Solution Headphones are plugged into the rear audio output Plug the headphones into the headphone connector on the connector. The rear audio output connector is for powered front of the computer. audio devices and is not designed for headphone use.
Page 175: Solving Printer Problems
Solving Printer Problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online.
Page 176: Solving Keyboard And Mouse Problems
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected.
Page 177 Mouse does not respond to movement or is too slow. Cause Solution Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the computer. Mouse is not detected. Unplug and reconnect the mouse cable to your computer. Mouse may need cleaning.
Page 178 Cursor moves too fast or too slow. Cause Solution Cursor speed needs adjustment. Adjust the cursor speed: Click Start > Control Panel > Hardware and Sound > Mouse. Click the Pointer Options tab. Adjust the Motion slider toward Slow or Fast to decrease or increase the speed at which the pointer (cursor) responds to mouse movement.
Page 179: Solving Hardware Installation Problems
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.
Page 180 New device does not work. Cause Solution You may need to be logged in as the computer administrator To switch users, click Start, click Log Off, and then click to install or uninstall a device driver. Switch User; log in as the computer administrator and install the driver.
Page 181: Solving Network Problems
Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature (some models) is Disable the S5 Maximum Power Saving option in Computer enabled in Computer Setup.
Page 182 Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status.
Page 183 Network controller stopped working when an expansion board was added to the computer. Cause Solution Network controller interrupt is shared with an expansion Change the resource settings for the board in Computer board. Setup. The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed.
Page 184: Solving Memory Problems
Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off. To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
Page 185: Solving Cd-Rom And Dvd Problems
Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been...
Page 186 Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. If the disc will not eject normally using the eject button because the disc is jammed, turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly.
Page 187 Recording or copying CDs is difficult or impossible. Cause Solution Media already has recorded content. When using a CD-R disc, make sure that it is blank when recording music and is blank or appendable (with space to add more data files) when recording data. Wrong drive is being used.
Page 188: Solving Usb Flash Drive Problems
Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows.
Page 189: Solving Front Panel Component Problems
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
Page 190: Solving Internet Access Problems
Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up Verify Internet settings or contact your ISP for assistance.
Page 191 Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of Windows Vista information that a Web server can store temporarily with the Select Start >...
Page 192 Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows Vista Select Start > Control Panel. Click on System and Maintenance. Click on System. In the Tasks list, select Device Manager.
Page 193: Solving Software Problems
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed.
Page 194: Contacting Customer Support
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the supervisor and user passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
Page 195: 12 Post Error Messages
12 POST Error Messages This appendix lists the error messages and the various audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Text Messages The section includes some text messages that may be encountered during POST.
Page 196: Interpreting Post Diagnostic Audible Codes
Table 12-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Hard disk failure is imminent. Please back Hard drive is about to fail. Back up data on the hard drive and replace up your hard disk and have it replaced! the drive.
Page 197 Table 12-2 Diagnostic Audible Codes (continued) Beep Definition Possible Cause Recommended Action 2 short beeps and 1 long beep Graphics card initialization Reseat the graphics card. followed by long pause failed. Replace the graphics card. Replace the system board. 3 short beeps and 1 long beep CPU configuration error or Reseat the processor.
Page 198: Password Security And Resetting Cmos
13 Password Security and Resetting CMOS Resetting the Password Jumper This computer supports two security password features, which can be established through the Computer Setup Utilities menu: supervisor password and user password To disable the password features, or to clear the passwords, complete the following steps: Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet.
Page 199: Clearing And Resetting The Cmos
Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. To establish new passwords, repeat steps 1 through 4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8.
Page 200 NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. Chapter 13 Password Security and Resetting CMOS...
Page 201: Appendix A Connector Pin Assignments
Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Signal Data Ground Connector and Icon Signal +5 VDC - Data + Data...
Page 202: Headphone
Headphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3 2 (Ring) Power_Right 3 (Shield) Ground Line-in Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_In_Left 1 2 3 2 (Ring) Audio_In_Right 3 (Shield) Ground Line-out Audio Connector and Icon (1/8”...
Page 203: Monitor
Monitor Connector and Icon Signal Signal Red Analog +5V (fused) Green Analog Ground Blue Analog Not used Not used DDC Serial Data Ground Horizontal Sync Ground Vertical Sync Ground DDC Serial Clock Ground 24-Pin Power Connector Front Signal Signal Signal Signal +3.3V +3.3V...
Page 204: Pci Express
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Signal Signal Signal Signal Signal PRSNT1 JTAG3 PERST# PERp0 PERp1 +12V JTAG4 PERn0 PERn1 +12V JTAG5 REFCLK+ +3.3V REFCLK- RSVD JTAG2 +3.3V PERp2 PERn(2) PERn4 RSVD PERp7 RSVD PERp6 PERn7 PERp3...
Page 205: Pci Express
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Signal Signal Signal Signal Signal +12V SMDAT WAKE# +12V RSVD RSVD +3.3 V PETp2 PETp1 JTAG1 PETp0 PETn2 PETn1 SMCLK 3.3vAux PETn0 PRSNT2# PETp6 PETn7 PETp3 PETp5 PRTn6 PETn3 PETp4 PETn5...
Page 206: Appendix B Power Cord Set Requirements
Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Page 207: Country-Specific Requirements
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
Page 208: Appendix C Specifications
Specifications Microtower models Table C-1 Specifications Desktop Dimensions 14.68 in 37.3 cm Height 6.49 in 16.5 cm Width 14.37 in 36.5 cm Depth Approximate Weight 22.4 lb 10.2 kg Temperature Range 32° to 104°F 0° to 40°C Operating -22° to 149°F -30°...
Page 209: Small Form Factor Models
Small form factor models Table C-2 Specifications Desktop Dimensions 9.21 in 23.4 cm Height 4.41 in 11.2 cm Width 10.54 in 26.0 cm Depth Approximate Weight 9.6 lb 4.35 kg Temperature Range 32° to 95°F 10° to 35°C Operating -22° to 140°F -30°...
Page 210: All-In One Models
All-in One models Table C-3 Specifications Desktop Dimensions 19.06 in 48.4 cm Height 12.95 in 32.9 cm Width 2.25 in 5.7 cm Depth Approximate Weight 22.4 lb 10.2 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30°...
Page 211: Index
Index Symbols/Numerics power supply, spare part speakers 124 24-pin power pin number 38, 40, 41 stand 111 assignments 193 power/LED cable, spare part stand bracket 132 4-pin power pin assignments 192 number 40 system board 127 SATA cable, hard drive/optical webcam module 114 drive/power, spare part WLAN module 130...
Page 212 33, 34, 37, 38, 41 removal and replacement 126 Model 15 , 56, 86, 120 display panel, AIO Compaq 100eu SFF Model 10 hard drive cover, AIO removal and replacement 133 Compaq 315eu MT Model 4 spare part number 40, 42...
Page 213 hard drive, MT power supply, spare part removal and replacement 60 Media Card Reader number 33, 34, 70 hard drive, SFF problems 158 power switch/LED assembly, removal and replacement 90 memory spare part hardware installation populating sockets 47, 83 number 33, 35, 64 problems 169 specifications 46, 82 processor, spare part...
Page 214 33, 34, 70 procedures Model 15 power supply, SFF All-in One chassis 106 Compaq 100eu SFF Model 10 spare part number 37, 38 Microtower chassis 43 Compaq 315eu MT Model 4 power switch/LED assembly, MT preparing to disassemble the...
Page 215 power switch/LED assembly 99 tamper-proof screws system board 103 tool 30 software temperature control 27 backing up 146 tools, servicing 30 problems 183 Torx T15 screwdriver 30 servicing computer 30 spare part number USB pin assignments 191 tamper-resistent wrench 30 Torx T-15 screwdriver 30 speakers, AIO ventilation, proper 27...

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315eu microtower 100eu small form factor

Compaq 100eu - All-in-One PC Maintenance & Service Manual

1 Installing and Customizing the Software

2 Computer Setup (F10) Utility

3 Serial ATA (SATA) Drive Guidelines and Features

4 Identifying the Chassis, Routine Care, and Disassembly Preparation

5 Illustrated Parts Catalog

6 Removal and Replacement Procedures Microtower (MT) Chassis

7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

8 Removal and Replacement Procedures All-In One (AIO) Chassis

9 Restore and Recovery

10 Computer Diagnostic Features

11 Troubleshooting Without Diagnostics

12 POST Error Messages

13 Password Security and Resetting CMOS

Appendix A Connector Pin Assignments

Appendix B Power Cord Set Requirements

Appendix C Specifications

Index

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Summary of Contents for Compaq 100eu - All-in-One PC