Page 1 Maintenance and Service Guide Compaq 800 and Compaq Presario 3000 Series Mobile PC Document Part Number: 307503-001 November 2002 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.
Page 2 U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice.
Page 3: Table Of Contents
Selecting from the Advanced Menu ... . . 2–5 2.2 Using Compaq Diagnostics ....2–7 Obtaining, Saving, or Printing Configuration Information.
Page 4 Contents 4 Removal and Replacement Preliminaries 4.1 Tools Required ......4–1 4.2 Service Considerations.
Page 5: Specifications
Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set ..... . B–1 General Requirements ......B–1 Country-Specific Requirements .
Page 6: Product Description
Product Description The Compaq 800 and Presario 3000 Series Mobile PCs feature Intel Mobile Pentium 4 processors, an industry-leading SiS Accelerated Graphics Port (AGP) graphics processor, a 16-inch SXGA display, a wide range of multimedia capabilities. Figure 1-1. Compaq 800 and Presario 3000 Series Mobile PC Maintenance and Service Guide 1–1...
Page 7: Models
Product Description 1.1 Models Notebook models are shown in Tables 1-1 through 1-3. Table 1-1 Compaq 800 and Presario 3000 Model Naming Conventions C800 XXXXXX-XXX Description Options Brand/Series C800 = 800 Series P3000 = Presario designator 3000 Series Processor type...
Page 8 ■ 56KB/s modem and 10/100 NIC ■ 1-year warranty on parts and labor ■ Microsoft Windows XP Home The following Compaq 800 models use config. code LF56 and do not include a battery pack. C800 Asia Pacific 316503-371 Australia/New 316503-011 Zealand The following Compaq 800 models use config.
Page 9: Features
Product Description Table 1-3 Compaq Presario 3000 Models The Compaq Presario 3000 model uses config. code LF51 and features: ■ TouchPad pointing device ■ 56KB/s modem and 10/100 NIC ■ 1-year warranty on parts and labor ■ Microsoft Windows XP Home ■...
Page 10 Product Description ■ Full-size Windows 98 keyboard with TouchPad pointing device ■ 10/100 network interface card (NIC) and 56KB/s V.92 modem integrated on the system board ■ AC Link audio ■ 12-cell Li ion battery pack ■ Support for the following optical drives: ❏...
Page 11: Clearing A Password
Product Description 1.3 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 5.3, “Preparing the Notebook for Disassembly,” for more information).
Page 12: Power Management
Product Description 1.4 Power Management The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features: ■ Suspend ■ Hibernation ■ Setting customization by the user ■ Hotkeys for setting level of performance ■...
Page 13: Notebook External Components
Product Description 1.5 Notebook External Components The external components on the front and right side of the notebook are shown in Figure 1-2 and described in Table 1-4. Figure 1-2. Front and Right Side Components Table 1-4 Front and Right Side Components Item Component Function...
Page 14 Product Description Table 1-4 Front and Right Side Components (Continued) Item Component Function Battery light On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition. Volume control buttons Adjust the volume of the stereo speakers.
Page 15 Product Description The notebook rear panel and left side components are shown in Figure 1-3 and described in Table 1-5. Figure 1-3. Rear Panel and Left Side Components Table 1-5 Rear Panel and Left Side Components Item Component Function Infrared port Provides wireless communication between the notebook and other infrared-equipped devices using an infrared beam.
Page 16 Product Description Table 1-5 Rear Panel and Left Side Components (Continued) Item Component Function Network connection Both lights off: The notebook is not lights (2) connected to a LAN. Both lights on: The notebook is connected to a LAN with a 100 MB/s link. Green light on and yellow light off: The notebook is connected to a LAN with a 10 MB/s link.
Page 17 Product Description The notebook keyboard components are shown in Figure 1-4 and described in Table 1-6. Figure 1-4. Keyboard Components Table 1-6 Keyboard Components Item Component Function through Perform preset functions. function keys Num lock On: Num lock is on and the embedded numeric keypad is enabled.
Page 18 Product Description Table 1-6 Keyboard Components (Continued) Item Component Function Used with hotkeys to perform preset hotkey functions. Application key Displays a menu when using a Microsoft application. The menu is the same one that is displayed by pressing the right mouse button.
Page 19 Product Description The notebook top components are shown in Figure 1-5 and described in Table 1-7. Figure 1-5. Top Components Table 1-7 Top Components Item Component Function Power button Turns on the notebook. Use the operating system Shut Down command to turn off the notebook.
Page 20 Product Description Table 1-7 Top Components (Continued) Item Component Function Power light On: Power is turned on. Blinking: Notebook is in Standby. The power light also blinks if a battery pack that is the only available power source reaches a low-battery condition.
Page 21 Product Description The external components on the bottom of the notebook are shown in Figure 1-6 and described in Table 1-8. Figure 1-6. Bottom Components Table 1-8 Bottom Components Item Component Function Vent Allows airflow to cool internal components. Ä CAUTION: To prevent damage, the notebook shuts down if an overheating condition occurs.
Page 22 Product Description Table 1-8 Bottom Components (Continued) Item Component Function Battery pack lock latches Secure the battery pack and battery compartment space saver in the battery compartment. Battery bay Accepts an 8-cell Li ion battery pack or battery compartment space saver. Battery pack release switch Releases the battery pack from the battery compartment.
Page 23: Design Overview
Product Description 1.6 Design Overview This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections: ■...
Page 24: Troubleshooting
Troubleshooting Å WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
Page 25: Using Computer Setup
Troubleshooting ■ Compaq Diagnostics—A system information and diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to: ❏ Display system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows 2000, Windows XP Professional, or Windows XP Home.
Page 26: Selecting From The File Menu
Troubleshooting Selecting from the File Menu Table 2-1 File Menu Select To Do This ■ System Information View identification information about the notebook, a docking base, and any battery packs in the system. ■ View specification information about the processor, memory and cache size, and system ROM.
Page 27: Selecting From The Security Menu
To Do This Setup Password Enter, change, or delete a setup password. (The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.) Power-on Password Enter, change, or delete a power-on password.
Page 28: Selecting From The Advanced Menu
Troubleshooting Selecting from the Advanced Menu Table 2-3 Advanced Menu Select To Do This Language (or press Change the Computer Setup language. Boot Options Enable/disable: ■ QuickBoot, which starts the notebook more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) ■...
Page 29 Troubleshooting Table 2-3 Advanced Menu (Continued) Select To Do This ■ Device Options Change the parallel port mode from EPP (continued) (Enhanced Parallel Port [default]) to standard, bidirectional, EPP or ECP (Enhanced Capabilities Port). ■ Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.* ■...
Page 30: Using Compaq Diagnostics
Troubleshooting 2.2 Using Compaq Diagnostics When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar.
Page 31: Obtaining, Saving, Or Printing Diagnostic
Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test.
Page 32 Troubleshooting 5. Select a test mode: ❏ Interactive Mode—Provides maximum control over the testing process. You determine whether the test was passed or failed and may be prompted to insert or remove devices. ❏ Unattended Mode—Does not display prompts. If errors are found, they are displayed when testing is complete.
Page 33: Troubleshooting Flowcharts
Troubleshooting 2.3 Troubleshooting Flowcharts Table 2-4 Troubleshooting Flowcharts Overview Flowchart Description Initial troubleshooting No power, part 1 No power, part 2 No power, part 3 No power, part 4 No video, part 1 No video, part 2 Nonfunctioning docking station No operating system (OS) loading 2.10 No OS loading from hard drive, part 1...
Page 34 Troubleshooting Flowchart 2.1—Initial Troubleshooting Begin troubleshooting. Go to Is there Section 2.2, power? No Power. Check Beeps, LED board, LEDs, or error speaker messages? connections. Go to Section 2.16, All drives working? Nonfunctioning Device. Go to Is there video? Section 2.6, Go to (no boot) No Video.
Page 35 Troubleshooting Flowchart 2.2—No Power, Part 1 No Power (power LED is off). Remove from docking station (if applicable). Go to Power up Power up *Reset Section 2.3, on battery on battery power. No Power, power? power? Part 2. Go to Power up Power up *Reset...
Page 36: No Power, Part 1
Troubleshooting Flowchart 2.3—No Power, Part 2 Continued from Section 2.2, No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Power on? Done Check battery by recharging, moving it to another notebook, or replacing it. Replace power supply Power on?
Page 37 Troubleshooting Flowchart 2.4—No Power, Part 3 Continued from Section 2.3, No Power, Part 2. Plug directly into AC outlet. Power LED Done Reseat AC adapter in notebook and at power source. Power on? Done External Internal or Power outlet Replace external Try different external AC active?
Page 38: No Power, Part 3
Troubleshooting Flowchart 2.5—No Power, Part 4 Continued from Section 2.4, No Power, Part 3. Open notebook. Reseat loose components and Loose or boards and damaged replace damaged parts? items. Close notebook and retest. Replace the following items (if applicable). Check notebook operation after each Power on? replacement: 1.
Page 39 Troubleshooting Flowchart 2.6—No Video, Part 1 No Video. Docking Station Go to *NOTE: To change from internal to Standalone Section 2.7, external display, use the hotkey or Docking No Video, Part 2. combination. Station? Stand-alone Internal or Adjust external Video OK? Done brightness.
Page 40: No Video, Part 1
Troubleshooting Flowchart 2.7—No Video, Part 2 Continued from Section 2.6, No Video, Part 1. Remove notebook from docking station, if connected. Adjust Check brightness display of external brightness. monitor. Go to “A” in Video OK? Video OK? Done Section 2.6, No Video, Part 1.
Page 41: Nonfunctioning Docking Station
Troubleshooting Flowchart 2.8—Nonfunctioning Docking Station (if applicable) Nonfunctioning Docking Station. Reseat power cord in docking station and power outlet. Check voltage Reinstall setting on notebook into docking station. docking station. Reset monitor Docking cable connector at station Done docking station. operating? Docking Replace the following docking station...
Page 42 Troubleshooting Flowchart 2.9—No Operating System (OS) Loading No OS Loading.* Reseat power cord in docking station and power outlet. No OS loading from hard drive, go to Section 2.10. No OS loading from CD- or DVD-ROM drive, go to Section 2.13. No OS loading from network, go to...
Page 43: No Os Loading From Hard Drive, Part
Troubleshooting Flowchart 2.10—No OS Loading from Hard Drive, Part 1 OS not loading from hard drive. Go to Section 2.11, Nonsystem No OS Loading disk message? from Hard Drive, Part 2. Reseat external hard drive. OS loading? Done Boot from Change boot Check the setup priority through...
Page 44 Troubleshooting Flowchart 2.11—No OS Loading from Hard Drive, Part 2 Continued from Section 2.10, No OS Loading Reseat from Hard Drive, hard drive. Part 1. 1. Replace hard CD or drive. diskette in 2. Replace system drive? Hard drive board. Done accessible? Remove...
Page 45 Troubleshooting Flowchart 2.12—No OS Loading from Hard Drive, Part 3 Continued from Section 2.11, No OS Loading from Hard Drive, Part 2. System Install OS files on hard and reboot. drive? Virus on hard loading from Clean virus. Done drive? hard drive? Run SCANDISK Diagnostics...
Page 46: No Os Loading From Cd- Or Dvd-Rom Drive
Troubleshooting Flowchart 2.13—No OS Loading from CD- or DVD-ROM Drive Install bootable No OS Bootable Disc disc and Loading from disc in in drive? reboot CD- or drive? notebook. DVD-ROM Drive. Install Try another bootable disc. bootable disc. Boots from Done CD or DVD? Reseat...
Page 47: No Audio, Part 2
Troubleshooting Flowchart 2.14—No Audio, Part 1 Turn up audio internally or No Audio. Audio? Done externally. Notebook in Go to Internal docking station Section 2.15, Undock audio? (if applicable)? No Audio, Part 2. Replace the following docking station components one at a time as applicable. Go to Check after each change.
Page 48 Troubleshooting Flowchart 2.15—No Audio, Part 2 Continued from Section 2.14, No Audio, Part 1. Audio Reload driver in OS audio drivers. configured? Correct Load drivers and drivers for set configuration application? in OS. Connect to external speaker. Replace audio board and speaker Audio? Audio?
Page 49 Troubleshooting Flowchart 2.16—Nonfunctioning Device Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the notebook, inspect cables and plugs for bent or broken pins or other damage. Fix or Any physical Clear replace device detected? CMOS. broken item. Reattach device. Go to Possible bad Close notebook,...
Page 50 Troubleshooting Flowchart 2.17—Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. Replace External system device board. works? Reseat internal keyboard connector (if applicable). Replace internal keyboard or cable. Done Done Replace system board. Maintenance and Service Guide 2–27...
Page 51 Troubleshooting Flowchart 2.18—Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. Replace External system device board. works? Reseat internal pointing device connector (if applicable). Replace internal pointing device or cable. Done Done Replace system board.
Page 52 Troubleshooting Flowchart 2.19—No Network or Modem Connection No network or modem connection. Replace jack Network or have jack or modem jack activated. active? Connect Digital to nondigital line? line. Reload NIC/modem drivers and Done configured reconfigure. in OS? Disconnect all Replace power from NIC/modem...
Page 53: Illustrated Parts Catalog
Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook (Figure 3-1).
Page 54: Notebook System Major Components
Illustrated Parts Catalog 3.2 Notebook System Major Components Figure 3-2. Notebook System Major Components 3–2 Maintenance and Service Guide...
Page 55 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook System Major Components Spare Part Item Description Number Displays 16.0-inch, XGA, TFT (for use only with models with 310652-001 config. code LS52) 13.3-inch, XGA, TFT (for use only with models with 310651-001 config.
Page 56 Illustrated Parts Catalog Figure 3-2. Notebook System Major Components (Continued) 3–4 Maintenance and Service Guide...
Page 57 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook System Major Components (Continued) Spare Part Item Description Number Top cover 310654-001 Optical drives 24X Max CD-ROM drive 310660-001 8X Max DVD-ROM drive 310661-001 24X Max DVD-ROM/CD-RW combination drive 310662-001 Hard drives 40 GB 310645-001 30 GB...
Page 58 Illustrated Parts Catalog Figure 3-2. Notebook System Major Components (Continued) 3–6 Maintenance and Service Guide...
Page 59 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook System Major Components (Continued) Spare Part Item Description Number System boards for use only with models with config. codes LS53, 311579-371 LS54, and LS57 for use only with models with config. code LS52 310646-001 Modem board 310653-001...
Page 60: Miscellaneous Plastics/Hardware Kit Components
Illustrated Parts Catalog 3.3 Miscellaneous Plastics/Hardware Kit Components Figure 3-3. Miscellaneous Plastics/Hardware Kit Components 3–8 Maintenance and Service Guide...
Page 61: Left Hinge Cover
Illustrated Parts Catalog Table 3-2 Miscellaneous Plastics/Hardware Kit Components Spare Part Number 310659-001 Item Description Item Description Left hinge cover Display hinge screw covers (2) Right hinge cover Display screw covers (2 round, 2 oblong) Modem cable Notebook feet (3 round, 2 oblong) PC Card slot space saver RTC battery Memory expansion...
Page 62: Miscellaneous
Illustrated Parts Catalog 3.4 Miscellaneous Table 3-3 Spare Parts: Miscellaneous (not illustrated) Spare Part Description Number AC adapter, 90 watt 309241-001 Air adapter cable 293204-001 Auto adapter cable 293203-001 Biometrics reader 153990-001 Logo Kit 317060-001 Memory expansion boards 512 MB 280275-001 256 MB 280274-001...
Page 63 Illustrated Parts Catalog Table 3-3 Spare Parts: Miscellaneous (not illustrated) (Continued) Spare Part Description Number Mouse, USB, carbon 164999-001 PC Card Smartcard reader 153994-001 Power cord, 3-wire Australia 246959-011 Korea 246959-AD1 Denmark 246959-081 Switzerland 246959-AG1 Europe/Middle 246959-021 United 246959-031 East/AFrica Kingdom Italy 246959-061...
Page 64: Removal And Replacement Preliminaries
Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■...
Page 65: Service Considerations
Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remove each subassembly from the notebook, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Page 66: Preventing Damage To Removable Drives
Removal and Replacement Preliminaries 4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions: ■...
Page 67: Preventing Electrostatic Damage
Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.
Page 68: Workstation Precautions
Removal and Replacement Preliminaries ■ Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. ■ Use transporters and conveyors made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging.
Page 69: Grounding Equipment And Methods
Removal and Replacement Preliminaries 4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
Page 70 Removal and Replacement Preliminaries ■ Nonconductive plastic bags, tubes, or boxes ■ Metal tote boxes ■ Electrostatic voltage levels and protective materials Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Table 4-1 Typical Electrostatic Voltage Levels Relative Humidity Event Walking across carpet...
Page 71: Removal And Replacement Procedures
Removal and Replacement Procedures This chapter provides removal and replacement procedures. Torx T8 and Phillips P0 screws are removed during disassembly. There are 54 screws, in 8 different sizes, that must be removed, replaced, and loosened when servicing the notebook. Make special note of each screw size and location during removal and replacement.
Page 72: Serial Number
Removal and Replacement Procedures 5.1 Serial Number Report the notebook serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook (Figure 5-1). Figure 5-1. Serial Number Location 5.2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing notebook components.
Page 73: Rtc Battery
Removal and Replacement Procedures Table 5-1 Disassembly Sequence Chart (Continued) Hard drive 4 to remove hard drive (Continued) 4 to separate hard drive from hard drive bracket Notebook feet Memory expansion board 2 loosened Optical drive LED switch cover Keyboard Heat sink 5 loosened 5.10...
Page 74: Preparing The Notebook For Disassembly
Removal and Replacement Procedures 5.3 Preparing the Notebook for Disassembly Perform the following steps before disassembling the notebook: 1. Turn off the notebook. 2. Disconnect the AC adapter and all external devices. 3. Remove the battery pack by following these steps: Battery Packs Spare Part Number Information Battery packs...
Page 75 4. Remove the battery bay space saver by following these steps: Battery Bay Space Saver Spare Part Number Information For use only with Compaq 800 models 313579-001 a. Turn the notebook bottom side up with the rear panel facing you.
Page 76 Removal and Replacement Procedures b. Remove the two TM2.5 × 7.0 screws that secure the battery bay space saver to the notebook (Figure 5-3). c. Slide the battery pack lock latches to the right. d. Slide and hold the battery pack release latch to the right.
Page 77 Removal and Replacement Procedures 5. Remove the hard drive by following these steps: Hard Drives Spare Part Number Information 40 GB 310645-001 30 GB 310644-001 20 GB 310643-001 Hard drive carrier with connector 310733-001 a. Turn the notebook bottom side up with the right side facing you.
Page 78 Removal and Replacement Procedures d. Remove the four PM3.0 × 4.0 screws that secure the hard drive to the hard drive bracket (Figure 5-5). e. Remove the hard drive from the hard drive carrier. Figure 5-5. Removing the Hard Drive from the Hard Drive Carrier Reverse the preceding procedure to install the hard drive into the hard drive carrier.
Page 79: Notebook Feet
Removal and Replacement Procedures 5.4 Notebook Feet The notebook feet are adhesive-backed rubber pads. The notebook feet are included in the Miscellaneous Plastics/Hardware Kit, spare part number 310659-001. The notebook feet attach to the base enclosure as illustrated in Figure 5-6. Figure 5-6.
Page 80 Removal and Replacement Procedures 3. Loosen the two PM2.5 × 4.0 screws 1 that secure the memory expansion compartment cover to the notebook (Figure 5-7). 4. Use the notch on the left side of the cover to lift the cover up and swing it to the right 2.
Page 81 Removal and Replacement Procedures 6. Spread the retaining tabs 1 securing the memory expansion board to the system board (Figure 5-8). The memory expansion board rises at a 45-degree angle. 7. Pull the memory expansion board away from the connector at a 45-degree angle 2.
Page 82: Optical Drive
Removal and Replacement Procedures 5.6 Optical Drive Optical Drive Spare Part Number Information 24X Max CD-ROM drive 310660-001 8X Max DVD-ROM drive 310661-001 24X Max DVD-ROM/CD-RW combination drive 310662-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Turn the notebook bottom side up with the left side facing you.
Page 83: Led Switch Cover
Removal and Replacement Procedures 5.7 LED Switch Cover LED Switch Cover Spare Part Number Information LED switch cover 311628-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Turn the notebook bottom side up with the front facing you. 3. Remove the two TM2.5 × 7.0 screws that secure the LED switch cover to the base enclosure (Figure 5-10).
Page 84 Removal and Replacement Procedures 4. Turn the notebook top side up with the front facing you and open the notebook as far as it will open. 5. Lift the right side of the LED switch cover 1 to separate it from the base enclosure (Figure 5-11).
Page 85: Keyboard
Removal and Replacement Procedures 5.8 Keyboard Keyboard Spare Part Number Information Asia Pacific 310640-371 Japan 310640-291 Australia 310640-011 Thailand 310640-AB1 India 310640-D61 United States 310640-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the LED switch cover (Section 5.7). 3.
Page 86 Removal and Replacement Procedures 5. Turn the notebook top side up with the front facing you and open the notebook. 6. Lift the back edge of the keyboard 1 until it rests at a 45-degree angle (Figure 5-13). 7. Slide the keyboard toward the back of the notebook 2 until the tabs on the front edge of the keyboard are removed from the slots in the base enclosure.
Page 87: Heat Sink
Removal and Replacement Procedures 9. Release the ZIF connector 1 to which the keyboard cable is attached and disconnect the keyboard cable 2 from the system board (Figure 5-14). 10. Remove the keyboard 3. Figure 5-14. Removing the Keyboard Reverse the preceding procedure to install the keyboard and keyboard retainer.
Page 88 Removal and Replacement Procedures 4. Disconnect the fan cable 1 from the system board (Figure 5-15). 5. Loosen the four PM2.0 × 20.0 shoulder screws 2 that secure the heat sink to the processor mounting bracket. 6. Loosen the PM2.0 × 16.0 shoulder screw 3 that secures the heat sink to the base enclosure.
Page 89 Removal and Replacement Procedures 7. Lift the front edge of the heat sink 1 until it clears the top cover (Figure 5-16). 8. Slide the heat sink forward 2 until the back of the heat sink clears the top cover. 9.
Page 90 Removal and Replacement Procedures ✎ The heat sink screws should be loosened and tightened in the 1, 2, 3, 4 sequence stamped into the heat sink metal. The screw 5 next to the fan should be loosened and tightened last (Figure 5-17).
Page 91: Fan
Removal and Replacement Procedures 5.10 Fan Spare Part Number Information 310657-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the LED switch cover (Section 5.7). 3. Remove the keyboard (Section 5.8). 4. Remove the heat sink (Section 5.9). 5.
Page 92: Processor
Removal and Replacement Procedures 5.11 Processor Processor Spare Part Number Information Intel Pentium 4 2.4 GHz (for use only with models with 310650-001 config. codes LS51 and LS56) Intel Pentium 4 2.0 GHz (for use only with models with 310349-001 config.
Page 93 Removal and Replacement Procedures 5. Slide the front end of the processor release bar slightly to the right 1 (Figure 5-19). 6. Swing the bar up and to the back 2. 7. Lift the processor straight up 3 to remove it. ✎...
Page 94: Display Assembly
Removal and Replacement Procedures 5.12 Display Assembly Display Assembly Spare Part Number Information 16.0-inch, XGA, TFT (for use only with models with 310652-001 config. codes LS51, LS52, and LS56) 13.3-inch, XGA, TFT (for use only with models with 310651-001 config. codes LS53, LS54, LS55, and LS57) 1.
Page 95 Removal and Replacement Procedures 5. Position the notebook so the rear panel is facing you. 6. Remove the four TM2.5 × 7.0 screws 1 that secure the left and right hinge covers to the base enclosure (Figure 5-21). 7. Remove the left 2 and right 3 hinge covers by sliding them toward the outside of the notebook.
Page 96: Top Cover
Removal and Replacement Procedures 5.13 Top Cover Top Cover Spare Part Number Information Top cover 310654-001 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: ❏ Optical drive (Section 5.6) ❏ LED switch cover (Section 5.7) ❏...
Page 97 Removal and Replacement Procedures 3. Remove the following TM2.5 × 7.0 screws (Figure 5-22): ❏ Four screws along the notebook front edge 1 ❏ Two screws on each side of the hard drive bay 2 ❏ Three screws on the rear edge of the notebook 3 ❏...
Page 98 Removal and Replacement Procedures 4. Remove the following PM2.5 × 4.0 screws (Figure 5-23): ❏ Four screws in the battery bay 1 ❏ Two screws in the optical drive bay 2 Figure 5-23. Removing the Top Cover Screws (Continued) 5–28 Maintenance and Service Guide...
Page 99 Removal and Replacement Procedures 5. Turn the notebook top side up with the front facing you. 6. Release the ZIF connector 1 to which the TouchPad cable is connected and disconnect the TouchPad cable 2 from the system board (Figure 5-24). 7.
Page 100 Removal and Replacement Procedures 8. Lift the top cover straight up to remove it from the base enclosure (Figure 5-25). Figure 5-25. Removing the Top Cover Reverse the preceding procedure to install the top cover. 5–30 Maintenance and Service Guide...
Page 101: 1394 Board
Removal and Replacement Procedures 5.14 1394 Board 1394 Board Spare Part Number Information 1394 board, includes cable 310656-001 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: ❏ Optical drive (Section 5.6) ❏ LED switch cover (Section 5.7) ❏...
Page 102 Removal and Replacement Procedures 2. Remove the tape 1 that secures the 1394 board cable to the base enclosure (Figure 5-26). 3. Disconnect the 1394 board cable from the system board 2. 4. Remove the PM2.5 × 4.0 screw 3 that secures the 1394 board to the base enclosure.
Page 103: Modem Board
Removal and Replacement Procedures 5.15 Modem Board Modem Board Spare Part Number Information Modem board 310653-001 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: ❏ Optical drive (Section 5.6) ❏ LED switch cover (Section 5.7) ❏...
Page 104 Removal and Replacement Procedures 2. Remove the tape 1 that secures the modem board cable to the system board (Figure 5-27). 3. Disconnect the modem board cable from the system board 2. 4. Remove the two PM2.0 × 4.5 screws 3 that secure the modem board to the system board.
Page 105: System Board
Removal and Replacement Procedures 5.16 System Board System Board Spare Part Number Information System boards for use only with models with config. codes LS53, LS54, 311579-371 LS55, LS56, and LS57 for use only with models with config. codes LS51 and LS52 310646-001 ✎...
Page 106 Removal and Replacement Procedures 3. Remove the four PM2.5 × 4.0 screws 1 that secure the system board to the base enclosure (Figure 5-28). 4. Remove the two PM2.0 × 13.0 screws 2 on each side of the PC Card assembly that secure the system board to the base enclosure.
Page 107: Real Time Clock (Rtc) Battery
Removal and Replacement Procedures 5.17 Real Time Clock (RTC) Battery ✎ The RTC battery is included in the Miscellaneous Plastics/Hardware Kit, spare part number 310359-001. 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: ❏ Optical drive (Section 5.6) ❏...
Page 108 Removal and Replacement Procedures 2. Remove the RTC battery from the socket on the system board (Figure 5-29). ✎ The notebook uses a BR1225 disk cell battery. The RTC battery should be installed with the “+” facing up. Figure 5-29. Removing the RTC Battery Reverse the preceding procedure to install the RTC battery.
Page 109 Specifications This chapter provides physical and performance specifications. Table 6-1 Notebook Dimensions Height 4.45 cm 1.75 in Width 35.05 cm 13.80 in Depth 29.97 cm 11.80 in Weight (varies by configuration) 16.0-inch display, 3.45 kg 7.6 lb DVD-ROM device, hard disk drive Stand-alone power requirements Nominal operating 14.8 VDC...
Page 110 Specifications Table 6-1 Notebook (Continued) Temperature Operating 10° to 35° C 50° to 95° F Nonoperating –10° to 60° C 14° to 140° F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95%, 38.7° C (101.6° F) maximum wet bulb temperature Altitude (unpressurized) Operating...
Page 111 Specifications Table 6-2 16.0-inch SXGA, TFT Display Dimensions Height 24.00 cm 9.45 in Width 32.20 cm 12.68 in Diagonal 40.60 cm 16.00 in Number of colors Up to 16.8 million Contrast ratio 150:1 Brightness 120+ nit typical Pixel resolution Pitch 0.264 ×...
Page 112 Specifications Table 6-3 13.3-inch SXGA, TFT Display Dimensions Height 20.28 cm 7.98 in Width 27.03 cm 10.64 in Diagonal 33.79 cm 13.30 in Number of colors Up to 16.8 million Contrast ratio 150:1 Brightness 120+ nit typical Pixel resolution Pitch 0.264 ×...
Page 113 Logical configuration Cylinders 16,383 16,383 Heads Sectors per track 1 GB=1,073,741,824 bytes. System capability may differ. Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. Maintenance and Service Guide 6–5...
Page 114 66.6 Media (MB/s) 109 to 203 109 to 203 1 GB=1,073,741,824 bytes. System capability may differ. Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. 6–6 Maintenance and Service Guide...
Page 115 Specifications Table 6-5 DVD-ROM Drive Applicable disk DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Bridge Center hole diameter 1.5 cm...
Page 116 Specifications Table 6-6 CD-RW Drive Center hole diameter 1.5 cm 0.59 in Disk diameter 12 cm, 8 cm 4.72 in, 3.15 in Disk thickness .12 cm .047 in Track pitch 0.74 µm Access time Random < 150 ms Full stroke <...
Page 117 Specifications Table 6-7 System DMA Hardware DMA System Function DMA0 Available for audio DMA1 Entertainment audio (default; alternate=DMA0, DMA3, none) DMA2 Diskette drive DMA3 ECP parallel port LPT1 (default; alternate=DMA0, none) DMA4 DMA controller cascading (not available) DMA5 Available for PC Card DMA6 Not assigned DMA7...
Page 118 Specifications Table 6-8 System Interrupts Hardware IRQ System Function IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive IRQ7 Parallel port IRQ8 Real time clock (RTC) IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12...
Page 119 Specifications Table 6-9 System I/O Addresses I/O Address (hex) System Function (shipping configuration) 000 - 00F DMA controller no. 1 010 - 01F Unused 020 - 021 Interrupt controller no. 1 022 - 024 Opti chipset configuration registers 025 - 03F Unused 02E - 02F 87334 “Super I/O”...
Page 120 Specifications Table 6-9 System I/O Addresses (Continued) I/O Address (hex) System Function (shipping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA controller no. 2 0E0 - 0EF Unused 0F0 - 0F1 Coprocessor busy clear/reset 0F2 - 0FF Unused 100 - 16F Unused 170 - 177 Secondary fixed disk controller...
Page 121 Specifications Table 6-9 System I/O Addresses (Continued) I/O Address (hex) System Function (shipping configuration) 2F0 - 2F7 Unused 2F8 - 2FF Infrared port 300 - 31F Unused 320 - 36F Unused 370 - 377 Secondary diskette drive controller 378 - 37F Parallel port (LPT1/default) 380 - 387 Unused...
Page 122 Specifications Table 6-10 System Memory Map Size Memory Address System Function 640 KB 00000000-0009FFFF Base memory 128 KB 000A0000-000BFFFF Video memory 48 KB 000C0000-000CBFFF Video BIOS 160 KB 000C8000-000E7FFF Unused 64 KB 000E8000-000FFFFF System BIOS 15 MB 00100000-00FFFFFF Extended memory 58 MB 01000000-047FFFFF Super extended memory...
Page 123 Connector Pin Assignments Table A-1 RJ-45 Network Interface Signal Signal Transmit + Unused Transmit – Receive – Receive + Unused Unused Unused Maintenance and Service Guide A–1...
Page 124 Connector Pin Assignments Table A-2 RJ-11 Modem Signal Signal Unused Unused Unused Ring Unused Table A-3 Universal Serial Bus Signal Signal +5 VDC Data + Data – Ground A–2 Maintenance and Service Guide...
Page 125 Connector Pin Assignments Table A-4 Parallel Signal Signal Strobe* Acknowledge* Data bit 0 Busy Data bit 1 Paper out Data bit 2 Select Data bit 3 Auto line feed* Data bit 4 Error* Data bit 5 Initialize printer* Data bit 6 Select in* Data bit 7 18-25...
Page 126 Connector Pin Assignments Table A-5 External Monitor Signal Signal Red analog +5 VDC Green analog Ground Blue analog Monitor detect Not connected DDC 2B data Ground Horizontal sync Ground analog Vertical sync Ground analog DDC 2B clock Ground analog A–4 Maintenance and Service Guide...
Page 127 Connector Pin Assignments Table A-6 Stereo Speaker/Headphone Signal Signal Audio out Ground Table A-7 Microphone Signal Signal Audio in Ground Maintenance and Service Guide A–5...
Page 128: Conductor Power Cord Set
Power cord sets for use in other countries must meet the requirements of the country where the notebook is used. For more information on power cord set requirements, contact a Compaq authorized reseller or service provider. General Requirements The requirements listed below are applicable to all countries: ■...
Page 129: Country-Specific Requirements
Power Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Accredited Agency Applicable Note Number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO Sweden SEMKO Switzerland B–2 Maintenance and Service Guide...
Page 130 Power Cord Set Requirements 3-Conductor Power Cord Set Requirements Country Accredited Agency Applicable Note Number United Kingdom United States Notes 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm 2 conductor size. The power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where they will be used.
Page 131 Screw Listing This appendix provides specification and reference information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 310658-001. Maintenance and Service Guide C–1...
Page 132 Screw Listing Table C-1 Torx T8 M2.5 × 7.0 Screw Head Color Qty. Length Thread Width Black 7.0 mm 2.5 mm 5.0 mm Where used: Two screws that secure the battery bay space saver to the notebook (documented in Section 5.3) Four screws that secure the hard drive to the notebook (documented in Section 5.3) One screw that secures the optical drive to the notebook...
Page 133 Screw Listing Table C-1 Torx T8 M2.5 × 7.0 Screw (Continued) Head Color Qty. Length Thread Width Black 7.0 mm 2.5 mm 5.0 mm Where used: Four screws that secure the display assembly to the notebook (documented in Section 5.12) Figure C-2.
Page 134 Screw Listing Table C-1 Torx T8 M2.5 × 7.0 Screw (Continued) Head Color Qty. Length Thread Width Black 7.0 mm 2.5 mm 5.0 mm Where used: Eleven screws that secure the top cover to the notebook (documented in Section 5.13) Figure C-3.
Page 135 Screw Listing Table C-2 Phillips M3.0 × 4.0 Screw Head Color Qty. Length Thread Width Silver 4.0 mm 3.0 mm 4.0 mm Where used: Four screws that secure the hard drive to the hard drive bracket (documented in Section 5.3) Figure C-4.
Page 136 Screw Listing Table C-3 Phillips M2.0 × 4.0 Screw Head Color Qty. Length Thread Width Black 4.0 mm 2.0 mm 4.0 mm Where used: Two screws that secure the memory expansion compartment cover to the notebook (documented in Section 5.5) Figure C-5.
Page 137 Screw Listing Table C-4 Phillips M2.5 × 4.0 Screw Head Color Qty. Length Thread Width Silver 4.0 mm 2.5 mm 4.0 mm Where used: Four screws that secure the top cover to the base enclosure in the battery bay (documented in Section 5.13) Two screws that secure the top cover to the base enclosure in the optical drive bay (documented in Section 5.13) Figure C-6.
Page 138 Screw Listing Table C-4 Phillips M2.5 × 4.0 Screw (Continued) Head Color Qty. Length Thread Width Silver 4.0 mm 2.5 mm 4.0 mm Where used: One screw that secures the 1394 board to the base enclosure (documented in Section 5.14) Four screws that secure the system board to the base enclosure (documented in Section 5.16) Figure C-7.
Page 139 Screw Listing Table C-5 Torx T8 M2.5 × 16.0 Screw Head Color Qty. Length Thread Width Black 16.0 mm 2.5 mm 4.0 mm Where used: One screw that secures the keyboard to the notebook (documented in Section 5.8) Figure C-8. Torx T8 M2.5 × 16.0 Screw Locations Maintenance and Service Guide C–9...
Page 140 Screw Listing Table C-6 Phillips M2.0 × 4.5 Screw Head Color Qty. Length Thread Width Black 4.5 mm 2.0 mm 4.0 mm Where used: Three screws that secure the fan to the heat sink (documented in Section 5.10) Figure C-9. Phillips M2.0 × 4.5 Screw Locations C–10 Maintenance and Service Guide...
Page 141 Screw Listing Table C-6 Phillips M2.0 × 4.5 Screw (Continued) Head Color Qty. Length Thread Width Black 4.5 mm 2.0 mm 4.0 mm Where used: Two screws that secure the modem board to the system board (documented in Section 5.11) Figure C-10.
Page 142 Screw Listing Table C-7 Phillips M2.0 × 13.0 Screw Head Color Qty. Length Thread Width Silver 13.0 mm 2.0 mm 4.0 mm Where used: Two screws that secure the system board to the base enclosure on each side of the PC Card assembly (documented in Section 5.16) Figure C-11.
Page 143 CD-ROM drive, OS loading air adapter cable, spare part problems 2–23 number 3–10 CD-RW drive, specifications Application key 1–13 6–8 audio troubleshooting 2–24 Compaq Diagnostics 2–1 2–7 auto adapter cable, spare part components number 3–10 bottom 1–16 front 1–8 keyboard 1–12 base enclosure, spare part left side 1–10...
Page 144 Index connector pin assignments display hinge screw covers external monitor connector 3–8 A–4 display lid switch 1–15 headphone jack A–5 display release latch 1–8 microphone jack A–5 display screw covers 3–8 modem jack A–2 DMA specifications 6–9 monitor connector A–4 docking station, network jack A–1 troubleshooting 2–18...
Page 145 Index grounding equipment and keyboard methods 4–6 illustrated 3–2 removal 5–15 spare part numbers 3–3 hard drive 5–15 illustrated 3–4 troubleshooting 2–27 OS loading problems 2–20 keyboard (external), spare part removal 5–7 numbers 3–10 spare part numbers 3–5 keyboard components 1–12 5–7 specifications 6–5 hard drive bay 1–11...
Page 146 Index Miscellaneous Plastics/Hardware Kit operating system loading, components 3–3 3–8 troubleshooting 2–19 spare part number 3–3 3–9 optical drive 1–9 models 1–2 illustrated 3–4 modem board removal 5–12 illustrated 3–6 spare part numbers 3–5 removal 5–33 5–12 spare part number 3–7 optical drive bay 1–17 5–33 modem board cable 5–33...
Page 147 Index processor specifications illustrated 3–4 CD-RW drive 6–8 removal 5–22 display 6–3 6–4 spare part numbers 3–5 DMA 6–9 5–22 DVD-ROM drive 6–7 hard drive 6–5 I/O addresses 6–11 real time clock (RTC) battery interrupts 6–10 illustrated 3–6 memory map 6–14 rear panel components 1–10 notebook 6–1 removal and replacement...
Page 148 Index troubleshooting TV out connector 1–11 audio 2–24 Compaq Diagnostics 2–7 universal serial bus (USB) Computer Setup 2–2 connector docking station 2–18 location 1–11 flowcharts 2–10 pin assignments A–2 keyboard 2–27 modem 2–29 vent 1–16 network 2–29 video troubleshooting 2–16 nonfunctioning device volume control buttons 1–9...

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800 series Presario 3000 series

Compaq Presario 3000 - Desktop PC Maintenance And Service Manual

Table of Contents

1 Product Description

2 Troubleshooting

2.3 Troubleshooting Flowcharts

3.2 Notebook System Major Components

4 Removal and Replacement Preliminaries

5 Removal and Replacement Procedures

LED Switch Cover

Keyboards

Quick Links

Chapters

Troubleshooting

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Summary of Contents for Compaq Presario 3000 - Desktop PC

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Table of Contents