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Contents Training Resources Catalog LG CS Academy LG CS Academy User’s Guide v1.0...
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Published April 2006 by the LG USA Trainng Center Customer Service (and Part Sales): 1-800-243-0000 Technical Support (and Part Sales): 1-800-847-7597 USA Website: www.lgusa.com Customer Service Website: us.lgservice.com B2B Service Website: aic.lgservice.com Training Website: www.LGCSAcademy.com...
The LG CS (Customer Service) Academy website is a production of the publication and training departments of LG Electronics Alabama Inc (LGEAI). This website is designed to be a “one-source” platform for online training, Owner’s Manuals, Service Manuals, Training Manual, Firmware/Software Updates, and any other service or training product of LGEAI.
Login Your Login name and password are initially set to the same login used for GCSC. Simply enter the login name into the ‘Username:’ field and then enter the password into the ‘Password:’ field. The ‘Username’ and ‘Password’ field are case sensitive. Make sure that you enter these fields correctly.
Site Layout Help Click to view help files in a new window Logout Click to exit the current session and return to the Login Screen Catalog Select to view, browse, and search courses Home Select to view enrolled courses Calendar Select to view and make personal schedules Profile Select to view and edit personal information...
Catalog Search In the Catalog tab, there are two ways to find a course. You can find a course directly by putting a keyword on a search field. You can use a wild card character '%' which replaces all kinds of letters. For example, '%vision' includes supervision, envision, etc.
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Sample Search Results Below is a sample of possible search results. In this example, a model number was placed into the search field. Term searched for. You may perform another search here. Number of results found [if more than 5, additional results will be on addition page(s)] Training Course found.
LGEAI Forum – is a direct link to the internal Q&A forum of LGEAI. This link is for internal users only, and is not accessible to users not employed by LG Electronics Alabama Inc Other useful direct links may be found in this section as well.
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Warranty – A link to the Warranty Page for the selected model. This document may also be found by selecting the blue Warranty link on the right of the page or at the end of the Owner’s Manual. All documents will be in PDF format. No DJVU documents are on the LG CS Academy website.
Training Courses Course title Course author This is also an Email link to the author. Course language Course description providing a brief explanation of the course Enrollment Options field allows you to Enroll in a course Outline field displays the individual sections of the course Points field displays the number of credit points for the course Note: Once you have enrolled in a course, the display will be shown as below.
Course Player Course Toolbar Course Title Side Frame (Either Outline or References) Player Window Course Features (any of the following features) Email – Send an Email to the instructor References – View Reference materials for the course. This may include software files, documents, etc. Outline –...
Profile Providing complete profile information will allow LG CS Academy to keep you up-to-date on any new updates and offerings. By keeping the address field correct, future rewards and promotional packages can be sent. Profile Tab – Click here to view and edit your profile Displayed Name –...
System Settings For the best operation of LG CS Academy, we recommend the following: 1. Get the newest version of your internet browser. (A) Microsoft Internet Explorer • Go to www.microsoft.com/windows/ie and install ALL the critical programs which will affect your browser performance and securities.
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3. Download the newest version of Java from Sun Microsystems. • Got to “java.com” and click the Java Software Free Download link • The Java website has an utility to verify that you have the latest version installed 4. Check additional browser settings. Always check for newer pages •...
Course Catalog Brown Goods Training • A/V Connections – Overview of Audio / Video connection types. (3 points, John Ferguson) • LCD PC Monitor Repair Video – Repair training for LCD PC Monitors. Models include: L1720P, L1920P (5 points, Nick Foster) •...
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Course Catalog Firmware Updates • 15LW1R Update Method – Instructions on how to update the firmware of the 15LW1R 15” wireless LCD TV to version 1.4.04.04.ENG (2 points, Nick Foster) • 2005 DCR LCDTV Update Method – Instructions on how to update the firmware of the 2005 DCR LCD TV product line to correct audio level problems.
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Course Catalog White Goods Training • LG A.C. Installation – Basic works of LG A.C. (air conditioner) and to understand how to solve common troubles. This is a training course from the Korean Factory (5) • AC Window Installation Video – 20-minute installation video for LG and Goldstar Window Air Conditioners.