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Compaq Presario SR1000 - Desktop PC Troubleshooting Manual
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Compaq Presario SR1000 - Desktop PC Troubleshooting Manual

Pc troubleshooting guide
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  • Page 1 PC Troubleshooting Guide...
  • Page 2 The only warranties for Hewlett-Packard products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP.

  • Page 3: Table Of Contents

    Table of Contents Repairing Software Problems ............1 PC Repair Overview .................1 Restarting Your PC ..................1 Turning Off Your PC ..................1 Updating Drivers ..................2 Microsoft System Restore ................2 Application Recovery and Driver Recovery ..........2 System Recovery Overview................3 Creating System Recovery Discs ..............4 Creating a Recovery Tools CD..............4 Running System Recovery from Recovery Discs..........5 Running System Recovery from the Hard Disk Drive ........5...
  • Page 4 PC Troubleshooting Guide...

  • Page 5: Repairing Software Problems

    To restart your PC: in this document. 1 Close all open programs and windows. You should also make a Compaq Recovery Tools CD. 2 Click Start. This CD contains utilities that allow you to make 3 Choose Turn Off Computer.

  • Page 6: Updating Drivers

    NOTE: perform steps 3 through 5 of the following procedure. WARNING: Always use this System Restore If Compaq Application Recovery is listed in the PC procedure before using the Compaq PC Help & Tools folder, your PC includes the program.

  • Page 7: System Recovery Overview

    System Recovery 5 Choose PC Help & Tools. option. 6 Click Compaq Application Recovery. 7 Click Application Installation or If your PC includes an HP Personal Media Driver Installation, and then click Next.

  • Page 8: Creating System Recovery Discs

    15 minutes per disc, to verify that the information 3 Choose PC Help & Tools. written on the disc is correct. 4 Click Compaq Recovery Tools CD. The tools You can quit the process at any time. The next time window appears.

  • Page 9: Running System Recovery From Recovery Discs

    • Running System Recovery from If your PC hard disk drive is blank or corrupted, press R to perform a full System Recovery. Insert Recovery Discs the remaining recovery discs when directed. This section contains the procedure for performing a system recovery from the recovery discs you created WARNING: The Full System Recovery option as described in “Creating System Recovery Discs.”...

  • Page 10: Hard Disk Drive Space

    Starting System Recovery if the PC is System Recovery program: responding When the black screen with the Compaq logo 1 Turn off the PC. Remove the HP Personal Media appears, press the F10 key on the keyboard. (You Drive if your PC includes one. Disconnect all...

  • Page 11: Troubleshooting

    Troubleshooting The tables appear in this order: • Audio For solutions to problems that may occur when using • CD-ROM, CD-RW, DVD-ROM, or DVD Writer the PC, refer to the following troubleshooting pages. Drive Symptom describes the sign or warning message •...

  • Page 12: Cd-Rom, Cd-Rw, Dvd-Rom, Or Dvd Writer Drive

    CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive Symptom Possible cause Solution CD-ROM, CD-RW, Disc is upside down in Reinsert the disc with the label facing up. DVD-ROM, the drive tray. DVD+RW/+R, DVD drive takes longer Wait at least 30 seconds to let the DVD drive determine the type of DVD-RW/–R, or to start because it has to media.
  • Page 13 CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive (continued) Symptom Possible cause Solution • Cannot create Problem with PC Some recording software does not let you add a track if it exceeds the (burn) a disc. operation. available space on your disc. You can make space available by (continued) removing one or more tracks from the list before recording the files to disc.

  • Page 14: Diskette (Floppy) Drive (Select Models Only)

    Diskette (Floppy) Drive (Select Models Only) Symptom Possible cause Solution PC is unable to read the A non-formatted diskette has To format the diskette: diskette (floppy disk). been inserted. Click Start, and then click My Computer. Right-click the 3½ Floppy (A:) icon. Select Format.

  • Page 15: Hard Disk Drive

    Display (Monitor) If you encounter display (monitor) problems, refer to the documentation that came with your monitor and NOTE: to the common causes and solutions listed in this table. Symptom Possible cause Solution Screen is blank, and Monitor power cable is not Reconnect the power plug on the back of the monitor and monitor power light is connected to the monitor or...

  • Page 16: Hardware Installation

    Hardware Installation Symptom Possible cause Solution A new device is Device driver is not Install the device driver from the CD or diskette provided with the device, or not recognized installed. download and install the driver from the device manufacturer’s Web site. as part of the You may need an updated driver for Windows XP.

  • Page 17: Internet Access

    Internet Access Symptom Possible cause Solution Cannot connect to the Internet service provider Verify Internet settings, or contact your ISP for assistance. Internet. (ISP) account is not set up properly. Modem is not set up Reconnect the modem, verifying connections. properly.

  • Page 18: Keyboard And Mouse

    Keyboard and Mouse Symptom Possible cause Solution Keyboard commands and Keyboard connector is not Turn off the PC by using the mouse, reconnect the keyboard typing are not recognized properly connected. to the back of your PC, and turn on your PC. by the PC.
  • Page 19 Keyboard and Mouse (continued ) Symptom Possible cause Solution Optical mouse does not The optical sensor uses the Place the mouse on a mouse pad or white sheet of paper. track cursor well. pattern of the surface to track the position of the cursor.
  • Page 20 Power (continued ) Symptom Possible cause Solution Invalid system disk A diskette has been left in the When drive activity stops, remove the diskette and press drive during startup. the spacebar. The PC should start up. Non-System disk or disk error message displays.

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