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Compaq AP500 Maintenance And Service Manual
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Compaq AP500 Maintenance And Service Manual

Compaq AP500 Maintenance And Service Manual

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Professional Workstation AP500
Maintenance and Service Guide
Second Edition (March 1999)
Part Number 338534-002
Spares Part Number 338561-001
Compaq Computer Corporation

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Summary of Contents for Compaq AP500

  • Page 1 Professional Workstation AP500 Maintenance and Service Guide Second Edition (March 1999) Part Number 338534-002 Spares Part Number 338561-001 Compaq Computer Corporation...
  • Page 2 MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT. This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. 1999 Compaq Computer Corporation.

  • Page 3: Table Of Contents

    Removing a PCI or ISA Expansion Board ..............3-14 Removing a Symbios Wide Ultra2 PCI SCSI Controller ..........3-15 Removing the Accelerated Graphics Port (AGP) Graphics Controller......3-16 Removing the Card Guide ....................3-17 Removing the Backplane Board ..................3-18 System Fan ..........................3-19 Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 4 Removal and Replacement Procedures continued Mass Storage Devices......................3-21 Drive Positions ........................3-21 Hardware Screws......................3-23 CD-ROM Drive or DVD-ROM Drive................3-24 Diskette Drive .........................3-26 Removing a 7200 rpm Hard Drive from Bays 5 or 6............3-28 Removing a 10,000-rpm Hard Drive from Bays 5 or 6 ...........3-31 Removing the Fan from a Hard Drive Installed in Bays 5 or 6 ........3-35 Removing a Hard Drive from the Removable Hard Drive Cage ........3-37 Installing a Hard Drive in the Removable Hard Drive Cage ...........3-39...
  • Page 5 Windows NT Workstation Password.................5-6 National Keyboard Delimiter Characters ................5-6 Advanced Security Management ....................5-7 Re-enabling Diskette Boot or Diskette Write ..............5-7 Re-enabling a Serial Port or Parallel Port................5-8 QuickLock/QuickBlank.....................5-8 Cable Lock Provision ......................5-9 Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 6 Chapter 6 Jumper and Switch Information Battery Jumpers ........................6-2 Switch Settings .........................6-3 Hard Drives ..........................6-4 32X Max CD-ROM Drive (IDE)....................6-4 PowerStorm 300/AGP Graphics Controller................6-5 Chapter 7 Physical and Operating Specifications System Unit ..........................7-2 325W Power Supply .........................7-7 Diskette Drive...........................7-8 Zip Drive ..........................7-9 CD-ROM Drive ........................7-10 DVD-ROM Drive........................7-12 Hard Drives ..........................7-14...

  • Page 7: About This Guide

    This guide is designed to be used as step-by-step instructions for installation, and as a reference for operation, troubleshooting, and future upgrades. WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair.

  • Page 8: Symbols In Text

    viii Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING: Indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Indicates that failure to follow directions could result in damage to equipment or loss of information.

  • Page 9: Where To Go For Additional Help

    For Compaq technical support: In the United States and Canada, call 1-800-OK-COMPAQ (For continuous quality improvement, calls may be recorded or monitored.) For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq website at: www.compaq.com...

  • Page 10: Illustrated Parts Catalog

    This chapter provides an illustrated parts breakdown and a reference for spare parts for the Compaq Professional Workstation AP500. Mechanical Parts 4 98 Figure 1-1. Exploded view of the Compaq Professional Workstation AP500 mechanical parts Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 11: System Components

    Illustrated Parts Catalog System Components 19 20 44 45 16 17 Figure 1-2. Exploded view of the Compaq Professional Workstation AP500 system components...

  • Page 12: Spares Parts List

    Intel Pentium III Processor, 500/100 Mhz, 512K with heatsink 116402-001* Processor Power Module (Voltage Regulator Module) 329267-001 For 350/400/450/500 MHz CPU Processor Power Module (Voltage Regulator Module) 327660-001 For 350/400/450 MHz CPU Lock Security Bracket 199109-001* Continued Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 13 Illustrated Parts Catalog Compaq Professional Workstation AP500 Spares Parts List Continued Reference Description Spares Part # External Battery 160274-001 Expansion Board Slot Cover 141081-001 Power Switch and LEDs with Cable 329270-001 MEMORY 32-MB Memory Module (Registered 100-MHz SDRAM) 317747-001* 64-MB Memory Module (Registered 100-MHz SDRAM)
  • Page 14 Carbon, with protective panel, TC095, WW 102356-B24* TFT 450: Order TFT 450 spare part from the TFT 450 guide (PN 170431-001)* TFT 500: Order TFT 500 spare part from the TFT 500 guide (PN 285012-001)* Continued Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 15 Illustrated Parts Catalog Compaq Professional Workstation AP500 Spares Parts List Continued Reference Description Spares Part # GRAPHICS GLoria Synergy+ Graphics Controller 4-MB (AGP) 327599-001 GLoria Synergy+ 4-MB Memory Upgrade 327600-001* GLoria Synergy+ 8 MB (PCI) Graphics Controller 298796-001* PowerStorm 300 Graphics Controller (AGP)
  • Page 16 Shipping Box with Buns (INTL) 329268-002* SCSI Adapter, 68- to 50-Pin (external) 270229-001* DOCUMENTATION Maintenance and Service Guide 338561-001* Illustrated Parts Map 338560-001* Service Quick Reference Guide (revision -038 or later) 162212-001* Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 17: Service Preliminaries

    (15 cm) of clearance at the front of the workstation and 3 inches (7.6 cm) at the back. IMPORTANT: Any indication of repair at the component level or modification of a printed wiring board may void any warranty. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 18: Preliminary Warnings And Cautions

    Service Preliminaries Preliminary Warnings and Cautions The following should be noted when operating or servicing the Compaq Professional Workstation AP500: WARNING: To reduce the risk of electric shock or damage to the equipment: Disconnect power from the system by unplugging all power cords from either the electrical outlet or the Compaq Professional Workstation AP500.

  • Page 19: Electrostatic Discharge Information

    WARNING: Any RJ-45 receptacle marked with these symbols indicates a Network Interface Connection. To reduce risk of electrical shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 20: Tools And Software Requirements

    Torx T-15 screwdriver Flat-blade screwdriver Compaq Setup and Diagnostics Utility IMPORTANT: Prior to servicing the workstation, be sure the drivers from the latest Compaq Workstation SSD for Windows NT are installed. See Chapter 4 for installation procedures. Warranty Information The following warranties come standard with the workstation: Standard Warranty—a three-year limited warranty that covers three years on parts, one...

  • Page 21: Removal And Replacement Procedures

    For asset control, the serial number is also embedded in the EPROM on the system board. If the system board is replaced with a spare part from Compaq, an invalid serial number condition will be reported during POST. To clear the condition, use Compaq Softpaq SP8410. It is located at: http://www.compaq.com/support/files/workstations/us/software/674.html.

  • Page 22: Service Preparations

    Removal and Replacement Procedures Service Preparations CAUTION: The power supply in the Compaq Professional Workstation AP500 has an auxiliary power section. This section is always active as long as the unit is plugged into a live AC outlet. Be sure to turn off the switch and unplug the power cord before performing any service work.

  • Page 23: Cable Lock

    NOTE: In some of the removal procedures in this chapter, you will be asked to remove the workstation feet and lay the workstation on its side when servicing some of the internal components. NOTE: For more information on preparing the workstation for service, see Chapter 2. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 24: Workstation Feet

    Remove the feet. Figure 3-3. Removing the workstation feet To replace the feet, reverse the above procedure. IMPORTANT: Compaq recommends that you perform certain removal and replacement procedures with the workstation laying on its side. Refer to each procedure for instructions.

  • Page 25: Side Access Panel

    Be sure all grounding clips and EMI gaskets (shielding strips) are in place. Slide the side access panel in at an angle on one side, drop it into place, then slide it into the unit completely. Tighten the rear panel thumbscrews. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 26: Front Bezel

    Removal and Replacement Procedures Front Bezel To remove the front bezel: Perform the service preparations shown on page 3-2. Remove the side access panel. Push the front bezel release latches 1 and remove the bezel 2. COMP Figure 3-5. Removing the front bezel To replace the front bezel: Line up the hinges and release latches with the appropriate slots on the front of the chassis.

  • Page 27: Blank Drive Bezel

    Front bezel Remove the screws that secure the blank drive bezel to the front bezel. Figure 3-6. Removing a blank drive bezel To replace a blank drive bezel, reverse the above procedure. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 28: Emi/Cooling Shield

    Removal and Replacement Procedures EMI/Cooling Shield An EMI/cooling shield covers bays 5 and 6 to provide proper cooling and EMI protection. To remove an EMI/cooling shield: Perform the service preparations shown on page 3-2. Remove the following components: Side access panel Front bezel Remove the two screws that connect the EMI/cooling shield to the drive cage.

  • Page 29: Speaker

    Remove the speaker from the workstation by sliding it back, then lifting it up and out of the chassis 3. Figure 3-8. Removing the speaker To replace the speaker, reverse the above procedure. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 30: I/O Bracket Assembly

    Workstation feet Side access panel CAUTION: The power supply in the Compaq Professional Workstation AP500 contains an auxiliary power section. Be sure the power switch is off and the unit is unplugged before removing the I/O bracket assembly in the next step.

  • Page 31: Replacing The I/O Bracket Assembly

    (if installed) are seated properly and the power LED is a steady green color. To reduce the risk of injury, DO NOT turn on the power until the workstation is completely reassembled. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 32: Expansion Boards

    Identifying the PCI and ISA Expansion Slots The Compaq Professional Workstation AP500 contains five expansion slots on the I/O bracket assembly: three PCI expansion slots, one shared PCI/ISA expansion slot, and one ISA expansion slot. The following illustration identifies the physical locations. See the corresponding table for component names.
  • Page 33 Table 3-1 PCI/ISA Slots Reference Description PCI/ISA shared expansion slot* PCI expansion slot PCI expansion slot PCI expansion slot ISA slot *Cannot be used simultaneously NOTE: PCI=Peripheral Component Interconnect ISA=Industry Standard Architecture Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 34: Removing A Pci Or Isa Expansion Board

    3-14 Removal and Replacement Procedures Removing a PCI or ISA Expansion Board NOTE: The following instructions also apply to installing and removing graphics controllers. For information about the installed graphics controller, refer to the appropriate guide on the SmartStart for Workstations CD under X:\DOCS\GRAPHICS, where X is the CD-ROM or DVD-ROM drive on your machine.

  • Page 35: Removing A Symbios Wide Ultra2 Pci Scsi Controller

    Remove the I/O bracket assembly. Disconnect the SCSI cable from the controller. Remove the retaining screw that holds the controller in place. Remove the controller. To replace the controller, reverse the above procedure. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 36: Removing The Accelerated Graphics Port (Agp) Graphics Controller

    Removal and Replacement Procedures Removing the Accelerated Graphics Port (AGP) Graphics Controller The Compaq Professional Workstation AP500 comes equipped with an AGP expansion slot on the system board. The following illustration identifies the physical location of the AGP graphics controller expansion slot.

  • Page 37: Removing The Card Guide

    Figure 3-13. Removing the card guide To replace the card guide, reverse the above procedure. IMPORTANT: Before replacing the I/O bracket assembly, read “Important Guidelines for I/O Bracket Assembly Replacement” earlier in this chapter. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 38: Removing The Backplane Board

    3-18 Removal and Replacement Procedures Removing the Backplane Board The backplane board (also called the riser card) is attached to the I/O bracket assembly. The backplane board contains the expansion slots described and shown in the “Expansion Boards” section in this chapter. To remove the backplane board: Perform the service preparations shown on page 3-2, then lay the workstation on its side.

  • Page 39: System Fan

    Remove the two screws at the top of the fan 2, then pull back and slide up 3. NOTE: If the system board has not been removed, slide it out a few inches before removing the system fan. Figure 3-15. Removing the system fan Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 40: Removal And Replacement Procedures Continued

    3-20 Removal and Replacement Procedures 5. Pull the rubber isolators through the bracket 1, then remove the fan from the bracket 2. Figure 3-16. Removing the fan from the bracket To replace the system fan, reverse the above procedure.

  • Page 41: Mass Storage Devices

    Compaq Professional Workstation AP500. Drive Positions The Compaq Professional Workstation AP500 can house up to seven mass storage devices. All models ship with a CD-ROM drive installed in Bay 4 and a diskette drive installed in Bay 7. The following illustration identifies the physical drive locations.
  • Page 42 EMI/cooling shields are installed to ensure proper air flow and cooling. IMPORTANT: Compaq recommends 10,000 rpm hard drives be installed first in Bays 1, 2, or 3. Installing a 10,000 rpm hard drive in Bays 5 or 6 will require an additional cooling fan...

  • Page 43: Hardware Screws

    1 is for installing hard drives in the removable hard drive cage. The bottom group of nine screws 2 is for installing removable media storage devices in the front drive bays. Figure 3-18. Locating the hardware screws Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 44: Cd-Rom Drive Or Dvd-Rom Drive

    3-24 Removal and Replacement Procedures CD-ROM Drive or DVD-ROM Drive To remove the CD-ROM drive or DVD-ROM drive: Perform the service preparations shown on page 3-2. Remove the following components: Side access panel Front bezel Remove the retaining screws 1 and slide the drive 2 halfway out. Disconnect the audio, data, and power cables 3 from the back of the drive.
  • Page 45 NOTE: Be sure to transfer the guide screw from the old drive to the new one. The screw is installed on the right front side of the drive. Note that extra guide screws are provided on the side of the air plenum. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 46: Diskette Drive

    3-26 Removal and Replacement Procedures Diskette Drive IMPORTANT: Before removing the diskette drive, be sure there is no diskette in the drive. To remove the diskette drive: Perform the service preparations shown on page 3-2. Remove the following components: Side access panel Front bezel Disconnect the cables from the back of the diskette drive.
  • Page 47 NOTE: Be sure to transfer the guide screw from the old drive to the new one. The screw is installed on the right front side of the drive. Note that extra guide screws are provided on the side of the air plenum. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 48: Removing A 7200 Rpm Hard Drive From Bays 5 Or 6

    3-28 Removal and Replacement Procedures Removing a 7200 rpm Hard Drive from Bays 5 or 6 Drive bays 5 and 6 can be configured with either a 1.0-inch or a 1.6-inch, 7200 rpm hard drive. Other than using different screw holes, the removal of both drives a basically the same. To remove a 7200 rpm hard drive: Perform the service preparations shown on page 3-2.
  • Page 49 3-29 4. Remove the EMI/cooling shield. Figure 3-24. Removing the EMI/cooling shield 5. Pull the hard drive straight out. Figure 3-25. Removing the hard drive Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 50 3-30 Removal and Replacement Procedures 6. Remove the retaining screws and lift the hard drive from the bracket. Figure 3-26. Removing a hard drive from the hard drive bracket To reinsert a hard drive in Bays 5 or 6, reverse the above procedure. CAUTION: Use only 3/16-inch or 5 mm long screws.

  • Page 51: Removing A 10,000-Rpm Hard Drive From Bays 5 Or 6

    Perform the service preparations shown on page 3-2. Remove the following components: Side access panel Front bezel Disconnect the signal and power cables. Figure 3-27. Disconnecting the cables from the hard drive Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 52 3-32 Removal and Replacement Procedures 4. Disconnect the fan power cable. Figure 3-28. Disconnecting the fan power cable 5. Remove the retaining screws securing the fan. NOTE: The screws that secure the fan also secure the hard drive. Figure 3-29. Removing the fan...
  • Page 53 3-33 6. Remove the EMI/cooling shield. Figure 3-30. Removing the EMI/cooling shield 7. Pull the hard drive straight out. Figure 3-31. Removing the hard drive Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 54 3-34 Removal and Replacement Procedures 8. Remove the retaining screws and lift the hard drive from the bracket. Figure 3-32. Removing a hard drive from the hard drive bracket To reinstall a hard drive in Bays 5 or 6, reverse the above procedure. CAUTION: Use only 3/16-inch or 5 mm long screws.

  • Page 55: Removing The Fan From A Hard Drive Installed In Bays 5 Or 6

    7200 rpm is installed in Bay 5 or 6. To remove the fan: Perform the service preparations shown on page 3-2. Remove the side access panel. Disconnect the power cable. Figure 3-33. Disconnecting the power cable Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 56 3-36 Removal and Replacement Procedures 4. Remove the screws that hold the fan in place and remove the fan. NOTE: The screws also secure the hard drive in that bay and must be replaced. DO NOT remove the screws from the CD-ROM drive. They are not used to install the fan. Figure 3-34.

  • Page 57: Removing A Hard Drive From The Removable Hard Drive Cage

    Perform the service preparations shown on page 3-2, then lay the workstation on its side. Remove the following components: Workstation feet Side access panel Disconnect the cables from the back of the hard drive(s). Figure 3-35. Disconnecting the cables from the back of a hard drive Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 58 3-38 Removal and Replacement Procedures 4. Pull back the power supply air baffle 1. Loosen the two thumbscrews 2 and slide the removable hard drive cage out 3. Figure 3-36. Removing the removable hard drive cage 6. Remove the four screws that secure the hard drive to the removable hard drive cage and pull the hard drive straight out.

  • Page 59: Installing A Hard Drive In The Removable Hard Drive Cage

    4. Insert the hard drive into the removable hard drive cage, and secure the drive with the four hard drive screws. (See the above illustration and table for the location of the correct screw holes for the hard drive you are installing.) Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 60 3-40 Removal and Replacement Procedures Figure 3-39. Inserting a hard drive in the removable hard drive cage Figure 3-40. Reinstalling a removable hard drive cage 5. Pull back the air baffle 1. 6. Slide the hard drive cage 2 into place. 7.

  • Page 61: Scsi Cables And Guidelines

    NOTE: The SCSI cable included with the workstation may look slightly different than the one pictured. When installing a Wide Ultra2 SCSI hard drive a Wide Ultra2 SCSI cable (not shown) is required. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 62: Scsi Guidelines For Installing Scsi Devices

    3-42 Removal and Replacement Procedures SCSI Guidelines for Installing SCSI Devices If you are installing a narrow SCSI device, you will need to attach a 68- to 50-pin SCSI adapter to the narrow SCSI device. A maximum of seven SCSI devices may be installed on the integrated Wide-Ultra SCSI controller.

  • Page 63: System Board Assembly

    4. Grasp the back edge of the system board with tray and slide it out of the chassis. Figure 3-42. Removing the system board with tray and cage Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 64 3-44 Removal and Replacement Procedures To install a new system board with tray and cage: Remove the following components from the system board with tray: DIMMs Processor(s) Processor power module(s) External battery (if installed) Install the components on the new system board with tray. Before reinstalling the DIMMs, see “Important Guidelines for DIMM Installation”...

  • Page 65: System Board Components

    Primary Processor Power Module Secondary Processor Power Module Slot Secondary Processor Slot Primary Processor < Fan Headers SW1 Switch > Speaker Header DIMM Sockets 1- 4 AGP Graphics Controller Connector Wake-On-LAN Connector Expansion Board Connector Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 66: Dual Inline Memory Modules (Dimms)

    Removal and Replacement Procedures Dual Inline Memory Modules (DIMMs) The Compaq Professional Workstation AP500 has four DIMM slots on the system board to support up to a maximum of 1 GB. See the following illustration for the physical location of the DIMM sockets.

  • Page 67: Removing A Dimm

    Press outward on both latches of the DIMM at the same time 1. This releases the module and pushes it partially out of the socket. Lift the module from the socket 2. Figure 3-45. Removing a DIMM To replace a DIMM, reverse the above procedure. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 68: Processor And Heatsink Assembly

    3-48 Removal and Replacement Procedures Processor and Heatsink Assembly WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching. To remove the processor and heatsink assembly: Perform the service preparations shown on page 3-2, then lay the workstation on its side. Remove the following components: Workstation feet Side access panel...

  • Page 69: Processor Power Module

    Press outward on both latches of the processor power module at the same time 1, then lift the module from the system board 2. Figure 3-47. Removing the processor power module To replace the processor power module, reverse the above procedure. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 70: Primary Processor Power Module Cable Insulator

    3-50 Removal and Replacement Procedures Primary Processor Power Module Cable Insulator A cable insulator reduces damage to cables routed over the power module. If you are replacing the primary processor module, you must first remove the cable insulator from the module and place it on the new power processor module.

  • Page 71: External Battery

    Computer Setup automatically detects and configures most Compaq components, including Compaq hard drives. If the workstation has a Compaq hard drive you do not need to run Computer Setup prior to installing the replacement battery. However, if the workstation has a...

  • Page 72: Installing The Battery

    3-52 Removal and Replacement Procedures Installing the Battery CAUTION: Static electricity can damage the electronic components of the workstation. Before beginning these procedures, make sure you are properly grounded. See “Electrostatic Discharge Information” in Chapter 2 for more information. To install an external real-time clock battery: Perform the service preparations shown on page 3-2, then lay the workstation on its side.
  • Page 73 8. Turn on the workstation. 9. Run computer setup to reconfigure the system. If the workstation has a Compaq hard drive, you have now successfully completed the installation. If the workstation has a third-party hard drive, you must reconfigure the hard drive using the parameters recorded earlier.

  • Page 74: Power Switch Cable Assembly

    3-54 Removal and Replacement Procedures Power Switch Cable Assembly The power switch cable assembly can be replaced without removing the power supply. To remove the power switch cable assembly: Perform the service preparations shown on page 3-2. Remove the following components: Side access panel Front bezel CD-ROM drive or DVD-ROM drive (if installed)

  • Page 75: Power Supply

    I/O bracket assembly Power supply air baffle Disconnect all power cables. NOTE: To facilitate reassembly, note the orientation of each cable connector and the routing of each cable before you remove it. Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 76 3-56 Removal and Replacement Procedures 4. Remove the power supply air baffle from its position. Figure 3-51. Removing the power supply air baffle 5. Remove the three screws that secure the power supply to the back of the chassis. 6. Slide the power supply toward the front of the chassis and pull up to remove it. Figure 3-52.

  • Page 77: Diagnostic Tools

    Chapter 4 Diagnostic Tools This chapter provides the following information to assist you when servicing the Compaq Professional Workstation AP500: Power-On Self-Test (POST) Compaq Utilities Error Codes ROMPaq Compaq Insight Manager Compaq Workstation SSD for Windows NT Compaq Diagnostics for Windows NT IMPORTANT: Adherence to the procedures and precautions described in this chapter is essential for proper service.

  • Page 78: Power-On Self-Test (Post)

    Diagnostic Tools Power-On Self-Test (POST) POST is a series of diagnostic tests that run automatically when the system is turned on. After the computer is turned on, POST checks the following assemblies to make sure the computer system is functioning properly: Keyboard Memory Graphics controller...

  • Page 79: Post Messages

    RAM failure 1. Run Computer Setup or Windows NT utilities. 2. Replace the DIMMS. 3. Replace the system board. 205-Memory Error None Cache memory error Run the Computer Checkup or Diagnostics utilities. Continued Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 80 Diagnostic Tools POST Messages Continued Message Beeps* Probable Cause Recommended Action 206-Secondary cache None Cache memory controller or Run the Computer Checkup and controller failure RAM failure Diagnostics utilities. 207-ECC Corrected Single A memory error on one of the Run Diagnostics to get more Bit Errors in DIMM Pair(s) installed DIMMs has been information.
  • Page 81 IDE hard drive failure Run Computer Setup. (Secondary) 1791-Disk 1 Failure None IDE hard drive failure Run Computer Setup. (Secondary) 1792-Secondary Disk None IDE circuitry failure Run Computer Setup. Controller Failure Continued Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 82 Diagnostic Tools POST Messages Continued Message Beeps* Probable Cause Recommended Action 1793-Secondary Controller None An error has been detected Run Computer Setup. or Disk Failure with the CD-ROM interface. A Critical Error Occurred None Critical failure (POST) recorded None Before this Power-Up. into the wellness log.

  • Page 83: Troubleshooting Minor Problems

    In addition to the above checklist, see the next few sections for other possible solutions to: Power Problems Diskette Drive Problems Display Problems Printer Problems Hard Drive Problems Hardware Installation Problems IDE CD-ROM and DVD-ROM Drive Problems Memory Problems SCSI Problems Network Problems Audio Hardware Conflicts Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 84: Power Problems

    Diagnostic Tools Power Problems This section identifies some quick checks for power-related problems. Table 4-2 Solutions for Power Problems Problem Possible Solution Computer will not turn on. Be sure the workstation is connected to a working grounded AC outlet. Be sure the processor(s) and terminator board are properly seated. Check to see if cables to the external power source are unplugged.

  • Page 85: Diskette Drive Problems

    The directory structure is bad or there is a problem with a file. Run Disk Administrator. At disk transaction. the Start menu, highlight Programs and select Administrator Tools . Non-system disk message Remove the diskette from the drive. Drive not found. Check the cables for loose connections. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 86: Display Problems

    4-10 Diagnostic Tools Display Problems This section identifies some quick checks for display-related problems. Table 4-4 Solutions for Display Problems Problem Possible Solution Screen is blank. 1. Monitor is not turned on and the monitor light is not on. Turn on the monitor and verify the monitor light is on.

  • Page 87: Printer Problems

    2. The cables may not be connected properly. Reconnect all cables. Printer is off-line. The printer may be out of paper. Check the paper tray and refill it if it is empty. Select online. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 88: Hard Drive Problems

    4-12 Diagnostic Tools Hard Drive Problems This section identifies some quick checks for hard drive-related problems. The information provided by the diagnostics test includes error code, system serial number, drive serial number, drive model, and drive firmware revision. Specific details of the drive failure are not included.

  • Page 89: Hardware Installation Problems

    7. If the drive is a secondary drive that has just been installed on the same controller as the primary drive, verify that the jumpers for both drives are set correctly. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 90: Cd-Rom Drive And Dvd-Rom Drive Problems

    4-14 Diagnostic Tools CD-ROM Drive and DVD-ROM Drive Problems This section identifies some quick checks for IDE CD-ROM and DVD-ROM drive-related problems. Table 4-8 Solutions for CD-ROM and DVD-ROM Drive Problems Problem Possible Solution Cannot read compact disc 1. CD is not properly seated in the drive. Eject the CD, correctly seat it in the drive, then reload.

  • Page 91: Memory Problems

    SCSI drive. drive with the lowest SCSI number will be the boot drive. No two drives can have the same SCSI number. See Figures 6-3, 6-4, and 6-5 for instructions on selecting SCSI Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 92: Network Problems

    Solutions for Network Problems Problem Cause Solution System does not detect a 1. Possible driver problem 1. Load latest version of Compaq Workstation SSD for network controller. Windows NT. 2. Possible failed network controller 2. Replace the system board. System Setup utility 1.
  • Page 93 2. The cable is not securely connector and the other end of the cable is securely connected. attached to the correct device. 3. The network controller is 3. Replace the network controller or the system board. defective. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 94: Audio Hardware Conflicts

    4-18 Diagnostic Tools Audio Hardware Conflicts This section provides solutions to hardware conflicts. Hardware conflicts occur when two or more peripheral devices contend for the same signal lines or channels. Conflicts between the audio interface and another peripheral device may be because of the settings of the base I/O addresses, interrupts, or DMA channels.

  • Page 95: Compaq Setup And Diagnostics Utilities

    IMPORTANT: If you have reformatted the hard drive and removed the hard drive partition that contains the Compaq Utilities, you can reinstall it by using the Compaq SmartStart for Workstations CD, or you can download Setup and User Diagnostics from the Compaq website at www.compaq.com.

  • Page 96: Creating A Diagnostics Diskette

    Turn on or restart the workstation. If Windows NT is running, click Start, Shut Down, Restart the computer. Press Enter to bypass the Welcome to Compaq Utilities screen. NOTE: Procedures for running each Compaq Utilities menu option (Computer Setup, TEST, INSPECT) are included later in this chapter.

  • Page 97: Computer Setup

    Computer Setup allows you to configure the workstation’s hardware and resolve resource conflicts. Using Computer Setup To use Computer Setup, select Computer Setup from the Compaq Utilities menu. The following table describes the features available in Computer Setup. Table 4-12...
  • Page 98 View the currently installed PCI devices and view and/or Click Integrated and Add-in Devices, then click PCI Boards. reconfigure settings (IRQ, I/O, DMA, memory). Enable/disable the SCSI controller boot order for Compaq Click Integrated and Add-in Devices, then click PCI Boards. SCSI options.

  • Page 99: Computer Checkup (Test)

    Diskette drives Fixed disk drives Serial interfaces Installed Compaq devices (tape drive, SCSI device, or network controller) To run TEST: Turn on only the external devices that you want to test. You may want to leave the printer connected to log error messages.

  • Page 100: View System Information (Inspect)

    Follow the instructions on the screen as the diagnostic tests are run on the devices. When the testing is complete, the test option menu is displayed again. Exit to the Compaq Utilities menu. View System Information (INSPECT) The View System Information (INSPECT) utility provides information about the system after it...

  • Page 101: Managing A Diagnostics Partition

    Diagnostic Error Codes Diagnostic error codes occur if the system recognizes a problem while running the Compaq Setup and Diagnostics utilities. These error codes help identify defective subassemblies. The following tables list possible error codes, descriptions of each error condition, and actions required to resolve the error condition.

  • Page 102: Microprocessor

    4-26 Diagnostic Tools Microprocessor Table 4-13 Microprocessor Test Error Codes Error Code Description Recommended Action 101-xx CPU test failed. Replace the system board and retest. 102-xx Coprocessor error. 1. Run Computer Checkup or Computer Setup and retest. 2. Replace the processor and retest. 103-xx DMA controller failed.

  • Page 103: Memory

    1. Check the keyboard connection. If disconnected, turn the computer off and connect the keyboard. 302-xx Individual key test failed. 2. Replace the keyboard and retest. 304-xx Keyboard repeat test failed. 3. Replace the system board and retest. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 104: Printer

    4-28 Diagnostic Tools Printer Table 4-16 Parallel Printer Test Error Codes Error Code Description Recommended Action 401-xx Printer failed or is not connected. The following steps apply to 401-xx through 403-xx: 1. Connect the printer. 2. Check power to the printer. 402-xx Printer port test failed.

  • Page 105: Serial Port

    Mouse test failed. The following steps apply to 8601-xx and 8602-xx error codes: 8602-xx Interface test failed. 1. Replace with a working pointing device and retest. 2. Replace the system board and retest. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 106: Cd-Rom Drive (Ide)

    4-30 Diagnostic Tools CD-ROM Drive (IDE) Table 4-21 CD-ROM Drive (IDE) Test Error Codes Error Code Description Recommended Action 3301-xx CD-ROM drive read test failed. The following steps apply to error codes 3301-xx through 3305-xx and 6600-xx through 6623-xx: 3305-xx CD-ROM drive seek test failed.

  • Page 107: Video

    2408-xx Video 320 × 200 mode color set 0 test failed. 2409-xx Video 320 × 200 mode color set 1 test failed. 2410-xx Video 640 × 200 mode test failed. Continued Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 108 4-32 Diagnostic Tools Video Test Error Codes Continued Error Code Description Recommended Action 2411-xx Video screen memory page test failed. The following steps apply to error codes 2411-xx through 2456-xx: 2412-xx Video gray scale test failed. 1. Run the Setup and Diagnostics utilities. 2.

  • Page 109: Audio

    Network internal test failed. 6029-xx Network external test failed. 6054-xx Network configuration test failed. 6056-xx Network reset test failed. 6068-xx Network internal test failed. 6069-xx Network external test failed. 6089-xx Network open test failed. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 110: Scsi Error Codes

    4-34 Diagnostic Tools SCSI Error Codes This section includes the error codes for the following SCSI devices: Hard drives CD-ROM drives Tape drives The SCSI error codes are written in the format AABB-CC and can be determined by looking up the respective parts of the code in the three corresponding tables numbered 4-26, 4-27, and 4-28.
  • Page 111 CD and attempt to read. 2. Replace drive. 67XX-24 Media hard error 1. Ensure correct media type for this tape drive. 2. Replace current tape with new tape. 3. Replace tape drive. XXXX-25 Unknown Continued Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 112 4-36 Diagnostic Tools SCSI Test Error Codes Continued Error Code Description Recommended Action XXXX-30 Controller timed out. Replace the indicated device. XXXX-31 Unrecoverable error Replace the indicated device. XXXX-32 Controller/drive disconnected. Replace the indicated device. XXXX-33 Illegal controller command Replace the indicated device. XXXX-34 Invalid SCSI bus phase Replace the indicated device.

  • Page 113: Upgrading The Rom

    4-37 Upgrading the ROM If the Compaq Professional Workstation AP500 does not have a Setup Password enabled, the ROM is not write-protected and unauthorized updates can occur. If you need or want to upgrade the system ROM, you can: Order an upgraded ROMPaq diskette from Compaq.

  • Page 114: Remote Rom Flash

    ROM images over the network. It also results in greater productivity and lowers total cost of ownership. Compaq created the Remote ROM Flash capability to be secure and fail-safe. All workstation ROMPaq ROM images from Compaq are digitally signed to ensure authenticity and minimize potential corruption.

  • Page 115: Failsafe Boot Block Rom

    If a Setup Password has been established, the Caps Lock light will turn on. Enter the Setup Password. When the system successfully starts from the diskette and reprograms the ROM, the following three keyboard lights will turn on. Figure 4-1. Identifying keyboard lights Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 116 Insert a valid ROMPaq diskette, turn the power off, then turn the power on. ROM upgrade failed. Try another ROMPaq diskette. If the light remains turned on, contact Compaq customer support. ROM upgrade successfully completed. Turn power off and back on to resume normal system operation.

  • Page 117: Compaq Insight Manager

    NIC performance data, and contact information from a remote location. Compaq Insight Manager also provides the following features to help you support the Compaq Professional Workstation AP500: Remote alerts for Pentium Pro, Pentium II and Pentium III processor prefailure, ECC...

  • Page 118: Compaq Workstation Ssd For Windows Nt

    Compaq Professional Workstation. This support software is provided for use with Windows NT Workstation 4.0 on Compaq hardware only. You can install the following support software using the Compaq Workstation SSD for Windows ESS audio driver Graphics display drivers...

  • Page 119: Compaq Diagnostics For Windows Nt

    4-43 Compaq Diagnostics for Windows NT Compaq Diagnostics for Windows NT allows you to view information about your workstation’s hardware and software configuration from within the Windows NT environment. To install Compaq Diagnostics for Windows NT, refer to the Software Installation Guide.

  • Page 120: System Security

    This chapter identifies and explains the following: Security features Advanced security management Security Features The Compaq Professional Workstation AP500 is equipped with features that secure valuable components and system integrity. The following table identifies and explains the security features. Table 5-1...

  • Page 121: Password Security

    NOTE: If you do not press F10 while the message is displayed, you must turn off the workstation, then on again, to access the utility. Press Enter to bypass the welcome screens and display the Compaq Utilities menu. 4. From the Compaq Utilities menu, select Computer Setup and press Enter.
  • Page 122 When prompted, select the desired language. Press Enter to bypass the welcome screens and display the Compaq Utilities menu. 5. From the Compaq Utilities menu, select Computer Setup, then press Enter. In the Computer Setup window, click Built-in Devices.
  • Page 123 System Security Entering a Power-On Password To enter the Power-On Password: 1. Turn on or restart the workstation. 2. When the key icon ( ) displays, enter your current password carefully. NOTE: Type carefully; for security reasons, the characters you type do not appear on screen. If you enter the password incorrectly, a broken key icon ( ) displays.
  • Page 124 6. Turn off the workstation once more. Disconnect the power cord from the grounded AC outlet and from the power connector on the rear of the workstation. 7. Remove the side access panel and the I/O bracket assembly to access SW1 on the system board. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 125: Windows Nt Workstation Password

    System Security 8. Return Switch 1 to its original default (OFF) position. 9. Establish a new Power-On Password, if desired. IMPORTANT: Clearing the Power-On Password will also clear the Setup Password. Be sure to re-establish your Setup Password after clearing the Power-On Password. 10.

  • Page 126: Advanced Security Management

    When prompted, select the desired language. Press Enter to bypass the welcome screens and display the Compaq Utilities menu. 5. From the Compaq Utilities menu, select Computer Setup, then press Enter. In the Computer Setup window, click Built-in Devices.

  • Page 127: Re-Enabling A Serial Port Or Parallel Port

    When prompted, select the desired language. Press Enter to bypass the welcome screens and display the Compaq Utilities menu. 5. From the Compaq Utilities menu, select Computer Setup, then press Enter. In the Computer Setup window, click Built-in Devices.

  • Page 128: Cable Lock Provision

    If a cable lock or padlock is installed, you must remove it before servicing the workstation. See the “Service Preparations” section in Chapter 3 for removal procedures. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 129: Jumper And Switch Information

    Jumper and Switch Information This chapter provides jumper and switch information for the following hardware on the Compaq Professional Workstation AP500: Internal and external batteries Processor(s) Hard drives (SCSI and UATA) CD-ROM drive Graphics controllers Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 130: Battery Jumpers

    Jumper and Switch Information Battery Jumpers Figure 6-1. Locating the J5 Jumper Table 6-1 System Board Configuration Jumper J5 Settings Jumper Setting Function Description Battery External battery connection Battery External battery jumper Battery Internal battery jumper (default)

  • Page 131: Switch Settings

    Table 6-2 SW1 Settings (Password (Processor (Processor (Processor (ACPI Power On/Off) Speed Speed Speed Connect) Button Setting) Setting) Setting) Overwrite) 400/100 MHz 450/100 MHz 500/100 MHz NOTE: S1 OFF = Password enabled (default) Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 132: Hard Drives

    Jumper and Switch Information Hard Drives The Compaq Professional Workstation AP500 supports Wide-Ultra and Wide Ultra2 SCSI hard drives and Ultra ATA hard drives. For specifications on your hard drive, refer to the Service Quick Reference Guide. 32X Max CD-ROM Drive (IDE) The jumper settings for the 32X Max CD-ROM drive (IDE) are shown in the following illustration.

  • Page 133: Powerstorm 300/Agp Graphics Controller

    Table 6-3 Connector and Jumper Positions for the PowerStorm 300/AGP Graphics Controller Identifier Function Standard 15-pin VGA connector 5-pin mini-DID stereo (3D video connector) VGA enable/disable jumper VGA enabled (default) VGA disabled Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 134: Physical And Operating Specifications

    Chapter 7 Physical and Operating Specifications This chapter provides operating and performance specifications for the following Compaq Professional Workstation AP500 components: System unit Power supply Diskette drive Zip drive CD-ROM and DVD-ROM drives Hard drives Audio system Keyboard Mouse (3-button)

  • Page 135: System Unit

    Physical and Operating Specifications System Unit Table 7-1 System Specifications (without workstation feet and front bezel) U. S. Metric Dimensions Height 18.70 in. 47.50 cm Width 8.05 in. 21.08 cm Depth 23.25 in. 59.06 cm Weight (approximate) 54.75 lb. 28.83 kg Power Supply Operating Voltage Range 90 VAC to 264 VAC...
  • Page 136 Business audio (default) DMA 2 Diskette drive DMA 3 ECP Parallel port LPT1 (default) DMA 4 DMA Controller cascading (not on ISA Bus) DMA 5 Unused DMA 6 Unused DMA 7 Unused Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 137 Physical and Operating Specifications Table 7-4 System I/O I/O Address (Hex) System Function (Shipping Configuration) 000 - 00F DMA Controller # 1 010 - 01F Motherboard 020 - 03F Interrupt controller # 1 040 - 043 Counter/timer registers 044 - 04F Unused 050 - 052 Motherboard...
  • Page 138 MDA, EGA/VGA 3BC - 3BF Reserved (parallel port) 3C0 - 3DF EGA/VGA 3E0 - 3E7 Unused 3E8 - 3EF Reserved (serial port) 3F0 - 3F7 Diskette controller 3F8 - 3FF Serial port (primary) Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 139 Physical and Operating Specifications Table 7-5 Memory Addresses Memory Address Size System Function FFFFFFFFh to FFF80000h 512 KB System ROM FEEFFFFFh to FEE00000h 1024 KB Local APIC address range FECFFFFFh to FEC00000h 1024 KB I/O APIC address range C7FFFFFFh to 50000000h 1,966,080 KB PCI Memory expansion 3FFFFFFFh to 01000000h...

  • Page 140: 325W Power Supply

    Input power 540W 540W Holdup time 16ms 16ms Full output rating 325W 325W Minimum load Ambient temperature range Operating 40ºF to 95ºF 5ºC to 35ºC Storage -40ºF to 185ºF -40ºC to 85ºC Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 141: Diskette Drive

    Physical and Operating Specifications Diskette Drive Table 7-7 1.44-MB Diskette Drive Size and Capacity Size (in.) High density (MB) 1.44 Low density (KB) Light Green Height One third Bytes per Sector Sectors per Track High density Low density Tracks per Side High density Low density Read/Write Heads...

  • Page 142: Zip Drive

    Stop 2 seconds Spares Capacity 1.6 MB Form Factor Width 98.0 mm (3.875 in) Weight 49.6 gm (1.75 oz) Drop height/shock 3.0 M Insertion/removal cycles 2,000 minimum Estimated shelf life 10 years Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 143: Cd-Rom Drive

    7-10 Physical and Operating Specifications CD-ROM Drive Table 7-9 32X Max Tray-Load CD-ROM Drive (IDE) Disk Diameter 12 cm Capacity Mode 1 540 MB Mode 2 650 MB Disk thickness 1.2 mm Track pitch 1.6 m Performance Access time Random seek <100 ms Full stroke seek <150 ms...
  • Page 144 5 VDC +/-5% (typical) 450 mA 5 VDC =/-5% (maximum) 1800 mA 12 VDC +/-5% (typical) 600 mA 12 VDC =/-5% (maximum) 1800 mA Total drive power (standby mode) < 1 W Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 145: Dvd-Rom Drive

    7-12 Physical and Operating Specifications DVD-ROM Drive Table 7-10 6X Max DVD-ROM Drive Disk Diameter 12 cm Capacity 4.7 GB 9.46 GB Mode 1 550 MB (Mode 1,2,12cm) Mode 2 640 MB (Mode 2,12cm) 180 MB (8 cm) Disk thickness 1.2 mm Track pitch 0.74 m...
  • Page 146 5 VDC +/-5% (typical) 450 mA 5 VDC =/-5% (maximum) 1800 mA 12 VDC +/-5% (typical) 600 mA 12 VDC =/-5% (maximum) 1800 mA Total drive power (standby mode) < 1 W Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 147: Hard Drives

    7-14 Physical and Operating Specifications Hard Drives Table 7-11 4.3-GB Wide-Ultra SCSI Hard Drive 7200 rpm drive 10K rpm drive Capacity 4.3 GB 4.3 GB Transfer rate Media 13.56 to 21.58 MB/s 19 to 28.9 MB/s Asynchronous 5.0 MB/s 10.0 MB/s Synchronous Up to 40.0 MB/s Up to 40.0 MB/s...
  • Page 148 Full stroke 15.0 ms Disk rotation speed 7200 rpm Cylinders 8419 Data heads/cylinder Sectors/track 165 to 264 (8 zones) Buffer size 384 KB NOTE: Drive performance may vary slightly, depending upon the vendor. Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 149 7-16 Physical and Operating Specifications Table 7-13 6.4-GB Ultra ATA Hard Drive Capacity 6.4 GB Drive type 65 (soft) Transfer rate Media 10.38 to 17.5 MB/s Interface 33.3 MB/s Seek time (typical) Single track 2.0 ms Average 9.5 ms Full stroke 20.0 ms Disk rotation speed 5400 rpm...
  • Page 150 Data bytes per sector 7200 + 0.1 % Sector interleave Number of ECC bytes returned on RL/WL command Recording method 16/17 PRML NOTE: Drive performance may vary slightly depending upon the vendor. Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 151 7-18 Physical and Operating Specifications Table 7-15 18-GB Wide Ultra2 Hard Drive (10,000 RPM) Performance Criteria Value Capacity 18.2 GB Set Capacity 18209 MB Data Cylinders 6962 Data Heads/Cylinders Sectors/Track 167-254 (11 Zones) Data Bytes/Sector Buffer Size 1024 kB Sector Interleave Maximum Time From Power On to Selection 3 seconds (from power applied)

  • Page 152: Audio System

    8-/16-bit mono/stereo 16-bit Keyboard Table 7-17 Compaq Enhanced Keyboard Dimensions U.S. Metric Height 1.3 in. 3.3 cm Width 18.3 in. 46.5 cm Depth 6.4 in. 16.1 cm Weight 3.0 lb 1.4 kg Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 153: Mouse

    7-20 Physical and Operating Specifications Mouse Table 7-18 3-Button Mouse Dimensions U.S. Metric Height 1.42 in. 3.6 cm Length 4.17 in. 10.7 cm Width 2.87 in. 7.4 cm Weight 5.20 oz 150 g Base Resolution 400 dpi Tracking Speed (maximum) 10 in./sec 25 cm/sec Temperature...

  • Page 154: Graphics Controllers

    Maximum Refresh Colors Supported Rate 1280 x 1024 16 MB 85 Hz 1024 x 768 16 MB 85 Hz 800 x 600 16 MB 85 Hz 640 x 480 16 MB 85 Hz Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 155 7-22 Physical and Operating Specifications Table 7-21 Matrox Productiva G100 Multi-Monitor Series Graphics Controller Maximum Display Resolutions Graphics Memory Colors Maximum Display Area 256 colors (8-bit) 1800 x 1440 / 1920 x 1200 4 MB 32/64K colors (15/16-bit) 1600 x 1200 / 1920 x 1080 16M colors (24-bit) 1280 x 1024 16M colors (32-bit)
  • Page 156 89-97 60-65 * Maximum refresh rates are attainable when using 8- or 16-bit color palettes. Maximums may not be attainable at the highest display resolutions with a 24- or 32-bit color palette Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 157 7-24 Physical and Operating Specifications Table 7-24 Millennium G200 Graphics Controller Maximum Color Support Resolutions Colors Maximum Refresh Rate (Hz) 640 x 480 16.7M 800 x 600 16.7M 1024 x 768 16.7M 1152 x 864 16.7M 1280 x 1024 16.7M 1600 x 1200 16.7M 1920 x 1080...

  • Page 158: Network Controller

    The RJ-45 connections use an unshielded twisted pair (UTP) cable of 22-, 24-, or 26-gauge. The cable must comply with the IEEE 802.3 10BASE-T standard. The maximum distance between the computer and the hub is 100 meters. Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 159: External Connectors

    Connects to headphones Audio line-in connector Connects a device that supplies sound (tape deck, CD-ROM or DVD-ROM player) Microphone jack Connects to a microphone Keyboard connector Connects to a keyboard (orange icon) Continued Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 160 External Connectors External Connectors Continued Reference Connector Function Mouse connector Connects to a mouse (green icon) Serial connector Connects to a serial device Serial connector Connects to a serial device Parallel connector Connects a parallel device (printer) Wide-Ultra SCSI connector Connects to a SCSI device RJ-45 connector Connects to the Ethernet network...

  • Page 161: Pin Assignments

    Pin Assignments Table 8-2 Keyboard Connector and Icon (Orange) Signal Data Unused Ground +5 VDC Clock Reserved Table 8-3 Mouse Connector and Icon (Green) Signal Data Reserved Ground +5 VDC Clock Reserved Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 162 External Connectors Table 8-4 Parallel Interface Connector and Icon Signal Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge Busy Paper end Select Auto linefeed Error Initialize printer...
  • Page 163 Table 8-5 Serial Interfaces Connector and Icon Signal Carrier detect Receive data Transmit data Data terminal ready Signal ground Data set ready Request to send Clear to send Ring indicator Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 164 External Connectors Table 8-6 Monitor Connector and Icon Signal Red analog Green analog 15 14 13 12 11 Blue analog Monitor ID Bit 2 Ground Ground analog Ground analog Ground analog Not connected Ground Monitor ID Bit 0 Bi-directional Data (SDA)* Horizontal sync Vertical sync Data clock (SCL)*...
  • Page 165 (+) Transmit data 2 4 6 8 (-) Transmit data (+) Receive data Unused Unused (-) Receive data Unused Unused Table 8-8 Universal Serial Bus (USB) Connector and Icon Signal -Data +Data Ground Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 166: Scsi Connector

    External Connectors Table 8-9 SCSI Connector Connector and Icon Signal Signal 1-16 Ground 51 - 52 TERMPWR 17 - 18 TERMPWR Reserved Reserved Ground 20 - 34 Ground -ATN -D12 Ground -D13 -BSY -D14 -ACK -D15 -RST -DP1 -MSG -SEL -C/D -REQ -I/O...
  • Page 167 Table 8-11 Line-Out Connector Connector and Icon Signal Audio Out Table 8-12 Microphone Connector Connector and Icon (Blue) Signal Stereo 1/8-inch Miniphone Table 8-13 Headphone Connector Connector and Icon Signal Stereo 1/8-inch Miniphone Compaq Professional Workstation AP500 Maintenance and Service Guide...

  • Page 168: Index

    5-device SCSI cable spares part number 1-7 illustrated 3-41 battery jumper 3-45 jumper settings 6-2 battery, external 6.4-GB ultra ATA hard drive spares part number 1-4 spares part number 1-4 bay configurations 3-21, 3-22 Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 169 Compaq SmartStart for Workstations CD cable lock 1-3 spares part number 1-7 Compaq Utilities Menu, accessing 4-19 Compaq website ix Compaq Workstation SSD for Windows NT 4-42 cable kit Computer Checkup (TEST) 4-23 spares part number 1-5 accessing 4-20 cable lock bracket...
  • Page 170 DVD-ROM drive AGP 8-2 removal and replacement 3-24 audio line-in 8-1 troubleshooting 4-14 audio line-out 8-1 functions 8-1 headphone jack 8-1 keyboard 8-2 electrostatic discharge (ESD), service guidelines microphone jack 8-1 parallel 8-2 Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 171 Index-4 external connectors hard drive Continued Continued physical locations, illustrated 8-1 18-GB power cord 8-1 spares part number 1-4 RJ-45 8-2 specifications 7-18 serial 8-2 4.3-GB USB 8-2 spares part number 1-4 VGA 8-2 specifications 7-14 wide-ultra SCSI 8-2 6.4-GB spares part number 1-4 specifications 7-16 9.1-GB...
  • Page 172 SW1 switch setting 5-5 pin assignments 8-6 lock security bracket mouse spares part number 1-3 spares part number 1-5 specifications 7-20 test error codes 4-29 Magellan 3D Pointing Device spares part number 1-7 Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 173 Index-6 mouse connector P900 monitor pin assignments 8-3 spares part number 1-5 mouse interface 5-9 padlock, removal and replacement 3-5 parallel interface connector 8-2 re-enabling 5-8 Netelligent 10 T/2 ISA UTP/Coax Controller parts spares part number 1-6 communications 1-6 Netelligent 10 T/2 PCI UTP/Coax Controller controllers 1-6 spares part number 1-6 mechanical 1-3...
  • Page 174 DVD-ROM drive 3-24 QuickLock/QuickBlank EMI shield 3-8, 3-29, 3-33 enabling 5-8 illustrated 3-8 keyboard and mouse interface 5-9 expansion board 3-14 purpose 5-8 illustrated 3-14 fan from bracket, illustrated 3-20 front bezel 3-6 Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 175 Index-8 front bezel system board with tray 3-43 Continued illustrated 3-6 illustrated 3-44 hard drive 3-29, 3-33 system fan 3-19 illustrated 3-29 illustrated 3-19 hard drive bracket 3-30 workstation feet 3-4 illustrated 3-30 illustrated 3-4 hard drive cage 3-37 removing a DIMM hard drive fan 3-35 illustrated 3-47 illustrated 3-32...
  • Page 176 SLR drive array controller 1-6 spares part number 1-5 backplane board 1-3 SmartStart for Workstations CD baffle 1-7 spares part number 1-7 blank drive bezel 1-3, 1-7 software cable lock bracket 1-3 Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 177 1-3 Netelligent 56K ISA Fax Modem 1-6 Compaq Ethernet NIC NC1120 1-6 Netelligent 56K PCI Fax Modem 1-6 Compaq Fast Ethernet NIC NC3120 1-6 P110 monitor 1-5 Compaq Fast Ethernet NIC NC3122 1-6 P1610 monitor 1-5 Compaq Fast Ethernet NIC NC3161 1-6...
  • Page 178 3-45 DVD-ROM drive problems 4-14 processor power module 3-45 hard drive problems 4-12 SCSI connector 3-45 hardware installation problems 4-13 secondary IDE connector 3-45 memory problems 4-15 secondary processor slot 3-45 Compaq Professional Workstation AP500 Maintenance and Service Guide...
  • Page 179 SCSI problems 4-15 specifications 7-9 upgrading the ROM 4-37 USB connector 8-2 pin assignments 8-7 utilities Compaq Setup and Diagnostics 4-19 Computer Checkup (TEST) 4-23 Computer Setup 4-21 View System Information (INSPECT) 4-24 V75 monitor spares part number 1-5 V90 monitor...

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