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HP Dv6 1360us - Pavilion Entertainment - Core 2 Duo 2.13 GHz Maintenance And Service Manual
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HP Dv6 1360us - Pavilion Entertainment - Core 2 Duo 2.13 GHz Maintenance And Service Manual

Hp pavilion dv6 entertainment pc - maintenance and service guide
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HP Pavilion dv6 Entertainment PC

Maintenance and Service Guide

Document Part Number: 577850-001
September 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.

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Summary of Contents for HP Dv6 1360us - Pavilion Entertainment - Core 2 Duo 2.13 GHz

  • Page 1: Maintenance And Service Guide

    HP Pavilion dv6 Entertainment PC Maintenance and Service Guide Document Part Number: 577850-001 September 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems;...
  • Page 2 AMD, AMD Athlon, AMD Sempron, AMD Turion, and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, and Windows Vista are U.S.
  • Page 3 Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

  • Page 4: Table Of Contents

    Contents 1 Product description 2 External component identification Top components ..............2–1 TouchPad .
  • Page 5 Contents Switch cover and keyboard ............4–20 Power button board .
  • Page 6 Contents 8 Backup and Recovery Creating recovery discs ..............8–1 Backing up your information .

  • Page 7: Product Description

    Product description Computers Computers with discrete with UMA Category Description graphics graphics Product Name HP Pavilion dv6 Entertainment PC Processors AMD Turion™ II Ultra Dual-Core Mobile processors: ✔ ✔ M640, 2.6-GHz with 2-MB L2 cache ✔ ✔ M620, 2.5-GHz with 2-MB L2 cache ✔...
  • Page 8 Product description Computers Computers with discrete with UMA Category Description graphics graphics ✔ ✔ Webcam Standard VGA camera ✔ ✔ Fixed (no tilt) ✔ ✔ Activity LED ✔ ✔ 640 × 480 by 24 frames per second ✔ ✔ Memory 2 customer-accessible/upgradeable memory module slots ✔...
  • Page 9 Product description Computers Computers with discrete with UMA Category Description graphics graphics ✔ Ethernet Integrated Realtek 10/100/1000 network interface card (NIC) ✔ Integrated Realtek 10/100 NIC ✔ ✔ Wireless Integrated wireless local area network (WLAN) options by way of wireless module: ■...
  • Page 10 Product description Computers Computers with discrete with UMA Category Description graphics graphics ✔ ✔ UV painted keyboard (select models only) ✔ ✔ Textured (non-painted) keyboard (select models only) ✔ ✔ Taps enabled as default ✔ Power requirements 90-W AC adapter ✔...

  • Page 11: External Component Identification

    External component identification Top components TouchPad Item Component Function ■ White: TouchPad is enabled. TouchPad light ■ Amber: TouchPad is disabled. TouchPad* Moves the pointer and selects or activates items on the screen. Left TouchPad button* Functions like the left button on an external mouse. TouchPad on/off button Enables/disables the TouchPad.

  • Page 12: Lights

    External component identification Lights Item Component Description ■ On: The computer is on. Power lights (2)* ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. ■ On: A battery is charging. Battery light ■...

  • Page 13: Buttons, Speakers, And Fingerprint Reader

    External component identification Buttons, speakers, and fingerprint reader Item Component Description Speakers (2) Produce sound. ■ When the computer is off, press the button to turn on the computer. Power button* ■ When the computer is on, press the button briefly to initiate Sleep. ■...

  • Page 14: Keys

    External component identification Keys Item Component Function esc key Displays system information when pressed in combination with the fn key. fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. Windows logo key Displays the Windows Start menu.

  • Page 15: Front Components

    External component identification Front components Item Component Description ■ On: The computer is on. Power light ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. ■ On: A battery is charging. Battery light ■...

  • Page 16: Rear Component

    External component identification Rear component Component Function Vent Enables airflow to cool internal components. ✎ The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Right-side components Item Component...

  • Page 17: Left-Side Components

    External component identification Left-side components Item Component Function External monitor port Connects an external VGA monitor or projector. Expansion port 3 Connects the computer to an optional docking device or an optional expansion product. ✎ The computer has only one expansion port. The term expansion port 3 describes the type of expansion port.

  • Page 18: Bottom Components

    External component identification Bottom components Item Component Function Hard drive bay Holds the hard drive. Vents (8) Enable airflow to cool internal components. ✎ The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 19: Display Components

    External component identification Display components Item Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. Internal microphones (2) Record sound. Integrated webcam light On: The integrated webcam is in use. Integrated webcam Records audio and video and captures still photographs.

  • Page 20: Wireless Antennas (Select Models Only)

    External component identification Wireless antennas (select models only) On select computer models, at least 2 antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. ✎ For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region.

  • Page 21: Additional Hardware Components

    External component identification Additional hardware components Item Component Description Power cord* Connects an AC adapter to an AC outlet. AC adapter Converts AC power to DC power. Battery* Powers the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by country or region.

  • Page 22: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number description provided on the service tag. Component Description Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

  • Page 23: Computer Major Components

    Illustrated parts catalog Computer major components 3–2 Maintenance and Service Guide...
  • Page 24 Illustrated parts catalog Item Description Spare Part Number Display assembly, 15.6-inch WXGA BrightView (includes webcam, 2 microphones, and 2 wireless antenna transceivers and cables) For use in white computers 578257-001 For use in black computers 578256-001 Switch cover (includes LED board and cable) For use in white computers 571747-001 For use in black computers...
  • Page 25 Illustrated parts catalog Item Description Spare Part Number (13) Power connector cable 533465-001 (14) Processor (includes replacement thermal material) AMD Turion II Ultra Dual-Core Mobile Processor (2-MB L2 cache) ■ M640, 2.60-GHz 576256-001 ■ M620, 2.50-GHz 576255-001 ■ M600, 2.40-GHz 576254-001 AMD Turion II Dual-Core Mobile Processor (1-MB L2 cache) ■...
  • Page 26 Illustrated parts catalog Item Description Spare Part Number Atheros 9280AGN 802.11a/b/g/n (plus Bluetooth) ■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the 518437-001 U.S. Virgin Islands ■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the 518437-002 U.S.
  • Page 27 Illustrated parts catalog Item Description Spare Part Number Broadcom 4322 AGN 802.11a/b/g/draft-n WLAN module (plus Bluetooth) ■ For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, 518434-001 Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States ■...
  • Page 28 Illustrated parts catalog Item Description Spare Part Number (21) Battery 12-cell, 95-Wh, 8.8-Ah Li-ion 484172-001 6-cell, 55-Wh, 2.55-Ah Li-ion 484171-001 6-cell, 47-Wh, 2.20-Ah Li-ion 484170-001 (22) Optical drive (includes bezel and bracket) Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive 509421-002 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive 509419-002...

  • Page 29: Display Assembly Components

    Illustrated parts catalog Display assembly components Item Description Spare part number Display bezel (includes logo and internal display switch actuator magnet) 512364-001 Webcam/microphone module (includes cable) 571742-001 Display panel, 15.6-in WXGA BrightView (includes display panel cable) 570095-001 Display Hinge Kit (includes right and left hinges) 574556-001 (5a) Display cable...

  • Page 30: Plastics Kit

    Illustrated parts catalog Plastics Kit Item Description Spare part number Plastics Kit 511890-001 ExpressCard slot bezel Hard drive cover (includes 2 captive screws secured by C-clips) Memory module compartment cover (includes 3 captive screws secured by C-clips) Maintenance and Service Guide 3–9...

  • Page 31: Cable Kit

    Illustrated parts catalog Cable Kit Item Description Spare part number Cable Kit 533466-001 Fingerprint reader cable Audio/Infrared module cable Modem module cable (includes RJ-11 jack) USB cable TV tuner module cable 3–10 Maintenance and Service Guide...

  • Page 32: Miscellaneous Parts

    Illustrated parts catalog Miscellaneous parts Description Spare part number AC adapters: 90-W AC adapter 463955-001 65-W AC adapter 463958-001 Power cords: For use in Argentina 490371-D01 For use in Australia and New Zealand 490371-011 For use in Belgium, Bulgaria, the Czech Republic, Finland, France, Germany, Greece, 490371-021 Hungary, Iceland, the Netherlands, northwest Africa, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, and Turkey...

  • Page 33: Sequential Part Number Listing

    Illustrated parts catalog Sequential part number listing Spare part number Description 418162-001 HP carrying case 430958-001 Wireless laser mouse 449729-001 RTC battery 463955-001 90-W AC adapter 463958-001 65-W AC adapter 464793-002 ExpressCard module 465541-001 Full-function remote control with teletext 482899-003 DVB-T TV tuner module ✎...
  • Page 34 Illustrated parts catalog Spare part number Description 504593-004 Broadcom BCM4312 802.11b/g WLAN module plus Bluetooth plus 2 antennas for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica,...
  • Page 35 Illustrated parts catalog Spare part number Description 516498-001 Screw Kit 516499-001 Rubber Feet Kit 517863-001 White molded keyboard for use in the United States 517863-031 White molded keyboard for use in the United Kingdom 517863-041 White molded keyboard for use in Germany 517863-051 White molded keyboard for use in France 517863-061...
  • Page 36 Illustrated parts catalog Spare part number Description 518434-002 Broadcom 4322 AGN 802.11a/b/g/draft-n WLAN module (plus Bluetooth) for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia,...
  • Page 37 Illustrated parts catalog Spare part number Description 518437-002 Atheros 9280AGN 802.11a/b/g/n WLAN module for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros,...
  • Page 38 Illustrated parts catalog Spare part number Description 518966-121 Black painted keyboard for use in French Canada 518966-171 Black painted keyboard for use in Saudi Arabia 518966-201 Black painted keyboard for use in Brazil 518966-281 Black painted keyboard for use in Thailand 518966-AD1 Black painted keyboard for use in South Korea 532139-001...
  • Page 39 Illustrated parts catalog Spare part number Description 570228-AD1 Black textured keyboard for use in South Korea 570228-BA1 Black textured keyboard for use in Slovenia 570228-DH1 Black textured keyboard for use in the Netherlands 570228-DJ1 Black textured keyboard for use in Greece 570390-001 Display enclosure for use only with white computer models (includes wireless antenna transceivers and cables and logo LED board and cable)

  • Page 40: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ■ Flat-bladed screwdriver ■ Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 41: Grounding Guidelines

    Removal and replacement procedures Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 42: Workstation Guidelines

    Removal and replacement procedures The following table shows how humidity affects the electrostatic voltage levels generated by different activities. Ä CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V...
  • Page 43 Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.

  • Page 44: Component Replacement Procedures

    Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 112 screws, in 11 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

  • Page 45: Computer Feet

    Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 516499-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. 4–6 Maintenance and Service Guide...

  • Page 46: Battery

    Removal and replacement procedures Battery Description Spare part number 12-cell, 95-Wh, 8.8-Ah Li-ion battery 484172-001 6-cell, 55-Wh, 2.55-Ah Li-ion battery 484171-001 6-cell, 47-Wh, 2.20-Ah Li-ion battery 484170-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Webcam/Microphone Module

    Removal and replacement procedures Webcam/microphone module ✎ If the webcam/microphone module must be replaced, the display assembly does not have to be removed. Follow the procedures in this section to replace the webcam/microphone module. For information on replacing the display assembly and other display assembly internal components, see “Display assembly”...

  • Page 48: Optical Drive

    Removal and replacement procedures 7. Remove the webcam/microphone module. Reverse this procedure to install the webcam/microphone module. Optical drive ✎ The optical drive spare part kit includes an optical drive bezel and bracket. Description Spare part number Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive 509421-002 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive 509419-002...
  • Page 49 Removal and replacement procedures 4. If it is necessary to replace the optical drive bracket, follow these steps: a. Position the optical drive with the rear toward you. b. Remove the two Phillips PM2.0×3.0 screws 1 that secure the optical drive bracket to the optical drive. c.

  • Page 50: Memory Module

    Removal and replacement procedures Memory module Description Spare part number 4-GB (PC2-6400, 800-MHz, DDR2) 509409-002 2-GB (PC2-6400, 800-MHz, DDR2) 509410-002 1-GB (PC2-6400, 800-MHz, DDR2) 509411-002 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 51 Removal and replacement procedures Reverse this procedure to install a memory module. 4–12 Maintenance and Service Guide...

  • Page 52: Tv Tuner Module

    Removal and replacement procedures TV tuner module ✎ The TV tuner module spare part kit does not include a TV tuner module cable. The TV tuner module cable is included in the Cable Kit, spare part number 533466-001. ✎ The TV tuner external antenna cables are available using spare part numbers 482900-002 (with PAL jack). Description Spare part number DVB-T TV tuner module (for use only with computers equipped with discrete graphics...

  • Page 53: Rtc Battery

    Removal and replacement procedures RTC battery Description Spare part number RTC battery 449729-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 54: Hard Drive

    Removal and replacement procedures Hard drive ✎ The hard drive spare part kit includes left and right bracket rails, a connector cable, Mylar cover with tab, and 4 rubber isolators. Description Spare part number 500-GB, 7200-rpm hard drive 575476-001 500-GB, 5400-rpm hard drive 509417-002 320-GB, 7200-rpm hard drive (select models only) 509413-002...
  • Page 55 Removal and replacement procedures 6. Remove the hard drive from the hard drive bay. 7. If it is necessary to replace the hard drive bracket or any of the hard drive bracket components, remove the following: 1 Hard drive adapter cable 2 Four rubber isolators 3 Four Phillips PM3.0×3.5 screws that secure the hard drive bracket rails and Mylar cover to the hard drive 4 Left and right hard drive bracket rails with Mylar cover...

  • Page 56: Wlan Module

    Removal and replacement procedures WLAN module Description Spare part number Atheros 9285G 802.11b/g WLAN modules: ■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. 518436-001 Virgin Islands ■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, 518436-002 Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, the British...
  • Page 57 Removal and replacement procedures Description Spare part number Broadcom 4322 AGN 802.11a/b/g/draft-n WLAN modules: ■ For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, 518434-001 Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States ■...
  • Page 58 Removal and replacement procedures Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 59: Switch Cover And Keyboard

    Removal and replacement procedures Switch cover and keyboard Description: Spare part number Switch cover for use in white computers (includes LED board and cable) 571747-001 Switch cover for use in black computers (includes LED board and cable) 571757-001 White painted keyboard 517864-xxx White molded keyboard 517863-xxx...
  • Page 60 Removal and replacement procedures 3. Turn the computer display-side up, with the front toward you, and open the computer as far as possible. 4. Lift the rear edge of the switch cover until it detaches from the computer. 5. Move the switch cover back so that it rests on the display. 6.
  • Page 61 Removal and replacement procedures 9. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is connected and disconnect the cable 2 from the system board. 10. Remove the keyboard. 11. Disconnect the power button board cable 1 from the low insertion force (LIF) connector on the system board. 12.

  • Page 62: Power Button Board

    Removal and replacement procedures Power button board Description Spare part number Power button board (includes cable) 512834-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Bluetooth Module

    Removal and replacement procedures Bluetooth module ✎ The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is available using spare part number 579161-001. Description Spare part number Bluetooth module 537921-001 Before removing the Bluetooth module, follow these steps: 1.

  • Page 64: Display Assembly

    Removal and replacement procedures Display assembly Description Spare part number 15.6-inch WXGA BrightView display assembly for use in white computers (includes 578257-001 webcam, 2 microphones, and 2 wireless antenna transceivers and cables) 15.6-inch WXGA BrightView display assembly for use in black computers (includes 578256-001 webcam, 2 microphones, and 2 wireless antenna transceivers and cables) Before removing the display assembly, follow these steps:...
  • Page 65 Removal and replacement procedures 6. If it is necessary to replace the display bezel or any of the display assembly internal components, remove the following screw covers and screws: 1 Two Mylar screw covers on the display bezel bottom edge. The display rubber screw covers are included in the Display Rubber Kit, spare part number 512361-001.
  • Page 66 Removal and replacement procedures 9. If it is necessary to replace the display panel, remove the two Phillips PM2.5×5.0 screws 1 from the top corners and the six Phillips PM2.5×5.0 screws 2 from the display hinges. 10. Flex the bottom of the display panel 1 back and release the display hinges. Disconnect the display LED cable 2 from the display panel cable.
  • Page 67 Removal and replacement procedures 11. If it is necessary to replace the display hinges, remove the two Phillips PM2.0×3.0 screws 1 that secure each display hinge to the display panel. 12. Remove the display hinges 2. The display hinges are available in the Display Hinge Bracket Kit, spare part 574556-001.

  • Page 68: Speaker

    Removal and replacement procedures Speaker Description Spare part number Speaker assembly 533865-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 69: Top Cover

    Removal and replacement procedures Top cover Description Spare part number For use only with white computers equipped with a fingerprint reader 579159-001 For use only with white computers not equipped with a fingerprint reader 518108-001 For use only with black computers equipped with a fingerprint reader 579160-001 For use only with black computers not equipped with a fingerprint reader 518788-001...
  • Page 70 Removal and replacement procedures 4. Turn the computer right-side up, with the front toward you. 5. Disconnect the following cables from the system board: 1 TouchPad board cable 2 Fingerprint reader board cable ✎ The cable connects to a LIF connector on the system board. 6.
  • Page 71 Removal and replacement procedures Reverse this procedure to install the top cover. 4–32 Maintenance and Service Guide...

  • Page 72: Modem Module

    Removal and replacement procedures Modem module ✎ The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 533466-001. See “Cable Kit” on page 3-10 for more Cable Kit spare part number information.

  • Page 73: Audio/Infrared Board

    Removal and replacement procedures Audio/infrared board Description Spare part number Audio/infrared board for use in computers with discrete graphics subsystems 512836-001 (includes cable) Audio/infrared board for use in computers with UMA graphics subsystems 511892-001 (includes cable) Before removing the audio/infrared board, follow these steps: 1.

  • Page 74: Usb Board

    Removal and replacement procedures USB board Description Spare part number USB board (includes cable) 516497-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 75: Power Connector Cable

    Removal and replacement procedures Power connector cable Description Spare part number Power connector cable 533465-001 ✎ Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 76: System Board

    Removal and replacement procedures System board ✎ The system board spare kit includes replacement thermal material. Description Spare part number For use with computers equipped with discrete graphics subsystem memory and 1 GB 571187-001 of dedicated memory For use with computers equipped with discrete graphics subsystem memory and 571188-001 512 MB of dedicated memory For use with computers equipped with UMA graphics subsystem memory...
  • Page 77 Removal and replacement procedures Remove the system board: 1. Disconnect the following cables from the system board: 1 Modem module cable 2 Audio/infrared board cable ✎ The audio/infrared board cable connects to a LIF connector on the system board. 3 USB board cable ✎...

  • Page 78: Tv Tuner Module Cable

    Removal and replacement procedures TV tuner module cable ✎ The TV tuner module cable is available in the Cable Kit, spare part number 533466-001. Before removing the TV tuner module cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 79: Modem Module Cable

    Removal and replacement procedures Modem module cable ✎ The modem module cable is available in the Cable Kit, spare part number 533466-001. The modem module cable includes the RJ-11 jack. Before removing the modem module cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 80: Fan/Heat Sink

    Removal and replacement procedures Fan/heat sink ✎ The fan/heat sink assembly spare kit includes replacement thermal material. Description Spare part number For use only with computer models equipped with discrete graphics subsystems 532141-001 For use only with computer models equipped with UMA graphics subsystems 532142-001 ✎...
  • Page 81 Removal and replacement procedures ✎ The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed. Thermal paste is applied to the fan/heat sink assembly to correspond with components on the system board as follows: capacitors and their contacts 1 the processor and contact 2, the graphics subsystem chip and contact 3, and capacitors and their contacts 4 and 5.
  • Page 82 Removal and replacement procedures 8. Remove the fan/heat sink assembly 6. ✎ Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly. ✎...

  • Page 83: Processor

    Removal and replacement procedures Processor ✎ All processor spare part kits include replacement thermal material. Description Spare part number AMD Turion II Ultra Dual-Core Mobile Processor (2-MB L2 cache) ■ M640, 2.60-GHz 576256-001 ■ M620, 2.50-GHz 576255-001 ■ M600, 2.40-GHz 576254-001 AMD Turion II Dual-Core Mobile Processor (1-MB L2 cache) ■...
  • Page 84 Removal and replacement procedures Remove the processor: 1. Use a flat-bladed screwdriver to turn the processor locking screw 1 one-half turn counterclockwise until you hear a click. 2. Lift the processor 2 straight up and remove it. ✎ When you install the processor, the gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket.

  • Page 85: Setup Utility

    Setup Utility Starting the Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows® operating system is not working. ✎ The fingerprint reader (select models only) cannot be used to access the Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 86: Navigating And Selecting In The Setup Utility

    Setup Utility Navigating and selecting in the Setup Utility Because the Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, use the arrow keys. ■...

  • Page 87: Exiting The Setup Utility

    Setup Utility Exiting the Setup Utility You can exit the Setup Utility with or without saving changes. ■ To exit the Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press to return to the menu display.

  • Page 88: System Configuration Menu

    Setup Utility System Configuration menu Select To do this Language Support Change the Setup Utility language. Button Sound (select models only) Enable/disable the capacitive button tapping sound. Virtualization Technology Enable/disable the processor Virtualization Technology. (select models only) Processor C6 State (select models only) Enable/disable the processor C6 sleep state.

  • Page 89: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 37.85 cm 14.9 in Depth 25.8 cm 10.12 in Height (front to back) 3.4 cm 1.34 in Weight BrightView (with optical drive and hard drive) 3.18 kg 7.00 lbs Input power Operating voltage 18.5 V dc @ 3.5 A - 65 W or 18.5 V dc @ 4.74 A –...

  • Page 90: 15.6-Inch Wxga Display Specifications

    Specifications 15.6-inch WXGA display specifications Metric U.S. Dimensions Height 21.0 cm 8.27 in Width 35.9 cm 14.1 in Diagonal 39.5 cm 15.6 in Number of colors Up to 262,000 Contrast ratio 500:1 (typical) Brightness 220 nits (typical) Pixel resolution Pitch 0.255 ×...

  • Page 91: Blu-Ray Rom Dvd±Rw Supermulti Dl Drive Specification

    Specifications Blu-ray ROM DVD±R/RW SuperMulti DL Drive specification Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-R and CD-RW, DVD+R, DVD+R(9), DVD+RW, DVD-R, CDTEXT, CD-ROM, CD-ROM DVD-R(9),DVD-RW, DVD-RAM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10,...

  • Page 92: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive Specifications

    Specifications DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-R and CD-RW, DVD+R, CDTEXT, CD-ROM, CD-ROM DVD+RW, DVD-R, DVD-RW, XA, MIXED MODE CD, CD-I, DVD-RAM CD-I Bridge (Photo- CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CDR, CD-RW), CD-R, CD-RW, DVDROM (DVD-5,...

  • Page 93: System Dma Specifications

    Specifications System DMA specifications Hardware DMA System function DMA4 Direct memory access controller System interrupt specifications Hardware IRQ System function ISA00 High precision event timer ISA01 Standard 101-/102-Key or Microsoft® Natural Keyboard ISA04 ENE COR Receiver ISA08 High precision event timer ISA12 Synaptics PS/2 Port TouchPad ISA13...

  • Page 94: System I/O Address Specifications

    Specifications System I/O address specifications I/O address (hex) System function (shipping configuration) 000 - 00F Direct memory access controller 000 - CF7 PCI bus 010 - 01F Motherboard resources 020-021 Program interrupt controller 02E-02F Motherboard resources 040-043 System timer Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB System speaker Microsoft ACPI-Compliant Embedded Controller Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QL...

  • Page 95: System Memory Map Specifications

    Specifications I/O address (hex) System function (shipping configuration) CD0-CD8 Motherboard resources 0D00-FFFF PCI bus 2000-20FF Realtek RTL8168D/8111D Family PCI-E GBE NIC 2000-2FFF PCI Standard PCI-to-PCI Bridge 3000-6FFF PCI Standard PCI-to-PCI Bridge 7000-70FF ATI Mobility Radeon HD 4650 Series 7000-7FFF PCI Standard PCI-to-PCI Bridge 8010-801F Standard AHCI1.0 Serial ATA Controller 8030-8037...
  • Page 96 Specifications Memory address System function D1004000-D1004FFF Realtek RTL8168D/8111D Family PCI-E GBE NIC D1100000-D11FFFFF PCI standard PCI-to-PCI bridge D1200000-D120FFFF Atheros AR9285 802.11b/g WiFi Adapter D1200000-D12FFFFF PCI standard PCI-to-PCI bridge D1300000-D22FFFFF PCI standard PCI-to-PCI bridge D2300000-D230FFFF ATI Mobility Radeon HD 4650 Series D2300000-D23FFFFF PCI standard PCI-to-PCI bridge D2310000-D2313FFF...

  • Page 97: Screw Listing

    Screw listing This section provides specification and reference information for the screws used in the computer. All screws except the display screws listed in this section are available in the Screw Kit, spare part number 516498-001. Display screw are available in the Display Screw Kit, spare part number 512362-001. Phillips PM2.0×3.0 screw Color Quantity...
  • Page 98 Screw listing Where used: 3 screws that secure the keyboard to the computer Where used: (1) One screw that secures the WLAN module to the system board (2) One screw that secures the TV tuner module to the system board Where used: 4 screws that secure the display hinges to the display bezel 7–2 Maintenance and Service Guide...

  • Page 99: Phillips Pm2.5×3.0 Screw

    Screw listing Where used: 2 screws that secure the wireless antennas to the display cover Phillips PM2.5×3.0 screw Color Quantity Length Thread Head diameter Black 3.0 mm 2.5 mm 5.0 mm Where used: 2 screws that secure the modem to the system board Maintenance and Service Guide 7–3...

  • Page 100: Phillips Pm2.5×4.0 Screw

    Screw listing Phillips PM2.5×4.0 screw Color Quantity Length Thread Head diameter Black 4.0 mm 2.5 mm 5.0 mm Where used: 3 screws that secure the switch cover to the keyboard Where used: One screw that secures the power button board to the switch cover 7–4 Maintenance and Service Guide...
  • Page 101 Screw listing Where used: One screw that secures the top cover to the computer Where used: 4 screws that secure the top cover to the computer Where used: 6 screws that secure the display panel to the display enclosure Maintenance and Service Guide 7–5...

  • Page 102: Phillips Pm2.5×6.0 Screw

    Screw listing Where used: One screw that secures the speaker to the computer Phillips PM2.5×6.0 screw Color Quantity Length Thread Head diameter Silver 6.0 mm 2.5 mm 5.0 mm Where used: 4 screws that secure the speaker to the top cover 7–6 Maintenance and Service Guide...

  • Page 103: Phillips Pm2.5×5.0 Screw

    Screw listing Phillips PM2.5×5.0 screw Color Quantity Length Thread Head diameter Silver 5.0 mm 2.5 mm 5.0 mm Where used: 8 screws that secure the display panel brackets to the display panel enclosure Where used: 2 screws that secure the display panel to the display panel enclosure Maintenance and Service Guide 7–7...

  • Page 104: Phillips Pm2.5×7.0 Screw

    Screw listing Phillips PM2.5×7.0 screw Color Quantity Length Thread Head diameter Silver 7.0 mm 5.0 mm Where used: (1) One screw that secures the USB board to the system board (2) One screw that secures the system board to the computer (3) One screw that secures the audio/infrared board to the computer Where used: 4 screws that secure the keyboard to the computer 7–8...
  • Page 105 Screw listing Where used: 2 screws that secure the switch cover to the keyboard Where used: 4 screws that secure the display assembly to the computer Where used: One screw that secures the power connector bracket to the base enclosure Maintenance and Service Guide 7–9...
  • Page 106 Screw listing Where used: One screw that secures the optical drive to the computer Where used: 9 screws that secure the top cover to the base enclosure Where used: 2 screws that secure the display bezel to the display 7–10 Maintenance and Service Guide...

  • Page 107: Phillips Pm3.0×3.5 Screw

    Screw listing Phillips PM3.0×3.5 screw Color Quantity Length Thread Head diameter Black 3.5 mm 5.0 mm Where used: 4 screws that secure the hard drive bracket to the hard drive Maintenance and Service Guide 7–11...

  • Page 108: Backup And Recovery

    Backup and Recovery Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks for safeguarding your information and restoring it in case of a system failure: ■...

  • Page 109: Backing Up Your Information

    Backup and Recovery ■ Only one set of recovery discs can be created per computer. ■ Number each disc before inserting it into the computer optical drive. ■ If necessary, you can exit the program before you have finished creating the recovery discs. The next time you open Recovery Manager, you will be prompted to continue the disc creation process.

  • Page 110: Using System Restore Points

    Backup and Recovery ✎ The backup process may take over an hour, depending on the file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup. ✎...

  • Page 111: Performing A Recovery

    Backup and Recovery Performing a recovery ✎ You can recover only files that you have previously backed up. HP recommends that you use Recovery Manager to create an a set of recovery discs (entire drive backup) as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.

  • Page 112: Connector Pin Assignments

    Connector pin assignments 1394 Signal Power Ground TPB- TPB+ TPA- TPA+ Audio-in (microphone) Signal Audio signal in Audio signal in Ground Maintenance and Service Guide 9–1...

  • Page 113: Audio-Out (Headphone)

    Connector pin assignments Audio-out (headphone) Signal Audio out, left channel Audio out, right channel Ground External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock...

  • Page 114: Hdmi

    Connector pin assignments HDMI Signal Transition minimized differential signal (TDMS) data 2+ Transition minimized differential signal (TDMS) data 2 shield Transition minimized differential signal (TDMS) data 2- Transition minimized differential signal (TDMS) data 1+ Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 0+ Transition minimized differential signal (TDMS) data 0 shield...

  • Page 115: Modem)

    Connector pin assignments RJ-11 (modem) Signal Unused Ring Unused Unused Unused RJ-45 (network) Signal Transmit + Transmit Receive + Unused Unused Receive - Unused Unused 9–4 Maintenance and Service Guide...

  • Page 116: Universal Serial Bus

    Connector pin assignments Universal Serial Bus Signal +5 VDC Data - Data + Ground Maintenance and Service Guide 9–5...

  • Page 117: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 118: Requirements For Specific Countries And Regions

    Power cord set requirements Requirements for specific countries and regions Country/region Accredited agency Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO...

  • Page 119: Recycling

    Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
  • Page 120 Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly.
  • Page 121 Recycling 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7.
  • Page 122 Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the display panel. 12.
  • Page 123 Recycling 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18.
  • Page 124 Recycling 19. Disconnect the display panel cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23.
  • Page 125 Index 1394 pin assignments 9–1 bottom components 2–8 built-in device modem 4–33 AC adapter 2–11 wireless button 2–3 AC adapter, spare part number 3–11 3–12 button components 2–3 administrator password 5–3 buttons antenna power 2–3 components 1–3 volume mute 2–3 spare part number 3–3 audio, product description 1–2 audio/infrared board...
  • Page 126 Index display assembly HDMI port removal 4–25 assignments 9–3 spare part number 3–18 4–25 illustrated 2–7 display bezel, spare part number 3–14 headphone jack display cable, spare part number 3–8 3–18 location 2–5 display components 2–9 pin assignments 9–2 display enclosure, spare part number 3–18 heat sink Display Hinge Kit, spare part number 3–8 3–18...
  • Page 127 Index webcam 2–9 HDMI 9–3 wireless 2–2 headphone 9–2 microphone 9–1 modem 9–4 Main menu 5–3 monitor port 9–2 memory map specifications 6–7 network 9–4 memory module RJ-11 9–4 product description 1–2 RJ-45 9–4 removal 4–11 USB 9–5 spare part number 3–13 plastic parts 4–1 spare part numbers 3–7 4–11...
  • Page 128 Index power requirements 1–4 Main menu 5–3 processors 1–1 restoring default settings 5–2 product name 1–1 System Configuration menu 5–3 security 1–4 speaker assembly, spare part number 3–17 serviceability 1–4 speakers TV tuner 1–3 removal 4–29 webcam 1–2 spare part number 3–3 4–29 wireless 1–3 specifications...
  • Page 129 Index using system restore points 8–3 vents, location 2–6 2–8 volume down light 2–2 volume mute button 2–3 volume mute light 2–2 volume up light 2–2 warranty period 3–1 4–5 webcam location 2–9 product description 1–2 removal 4–8 spare part number 3–8 3–18 4–8 webcam light 2–9...

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