Related Manuals for HP PAVILION 1100
Summary of Contents for HP PAVILION 1100
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Page 1: Service Manual
HP Pavilion ze4100 Notebook PC Compaq Evo Notebook N1010v Series Compaq Presario 1100 Series Mobile PC Technology Code KE Service Manual... - Page 2 HP shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is”...
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Page 3: Table Of Contents
Contents Product Information ... 1-1 Features ...1-3 Operation...1-6 Turning the Notebook On and Off ...1-6 Checking the Status of the Notebook ...1-7 Using Fn Hot Keys ...1-8 Resetting the Notebook ...1-9 Specifications ...1-10 Internal Design ...1-14 Removal and Replacement... 2-1 Disassembly Flowchart...2-3 Removing the Battery (User-Replaceable)...2-4 Removing a SDRAM Module (User-Replaceable)...2-5... - Page 4 Reference Information... 5-1 Password Removal Policy... 5-1 Hewlett-Packard Display Quality Statement... 5-2 Service Notes and Obsolete Parts ... 5-4 Figures Figure 1-1. Front View... 1-3 Figure 1-2. Back View ... 1-4 Figure 1-3. Bottom View ... 1-5 Figure 1-4. Resetting the Notebook ... 1-9 Figure 1-5.
- Page 5 Tables Table 1-1. Notebook Products ...1-1 Table 1-2. Product Comparisons...1-2 Table 1-3. Activating Power Modes ...1-6 Table 1-4. Main Status Lights (front of notebook) ...1-7 Table 1-5. Keyboard Status Lights...1-7 Table 1-6. Fn Hot Keys ...1-8 Table 1-7. Specifications...1-10 Table 1-8. Accessories ...1-13 Table 1-9.
- Page 6 Introduction This manual provides reference information for servicing the HP Pavilion ze4100 Notebook PC (technology code KE), Compaq Evo Notebook 1010v Series (technology code KE), and Compaq Presario 1100 Series Mobile PC (technology code KE). It is for use by authorized service personnel while installing, servicing, and repairing these products.
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Page 7: Product Information
The following list of HP and Compaq notebook products is current at the time of publication but is subject to change. Notebook Product * CPU ** Display Pavilion ze4100 Notebook PC F5855 H/ABA Celeron 1.6-GHz 14.1-in XGA F5856 H/ABA Celeron 1.8-GHz 14.1-in XGA... -
Page 8: Table 1-2. Product Comparisons
Windows XP Professional or Home preinstalled. Windows XP Professional or Home preinstalled. Operating System Power States On, Standby, Hibernate, Off. * Intel Mobile Pentium 4-M and Intel Celeron Mobile processors. All models feature HP TopTools, and are ACPI compliant. Product Information Standard Hard CD/DVD SDRAM/... -
Page 9: Features
Features The following three illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2. 1. Notebook open/close latch. 2. One-touch buttons. 3. Keyboard status lights. 4. Power button. Turns the notebook on and off. 5. -
Page 10: Figure 1-2. Back View
13. AC adapter jack. 14. Two universal serial bus (USB) ports. 15. LAN port.* 16. S-video port.* 17. Parallel port (LPT1). Use this port for a parallel printer or other parallel device. 18. Serial port (COM1). Use this port for a serial mouse, modem, printer, or other serial device. -
Page 11: Figure 1-3. Bottom View
28. Hard disk drive. 29. Battery latch. 30. SDRAM door. Service Manual Figure 1-3. Bottom View 31. Reset button. 32. Port replicator connect.* 33. Mini-PCI door (no user parts inside). * on certain models Product Information... -
Page 12: Operation
Operation This section gives an overview of the notebook’s operation. Turning the Notebook On and Off You can start and stop your notebook using its power button. However, at certain times you might want to use other methods to start or stop the notebook—depending on power considerations, types of active connections, and start-up time. -
Page 13: Checking The Status Of The Notebook
Checking the Status of the Notebook The main status lights on the front of the notebook report power status, battery status, and hard disk activity. Table 1-4. Main Status Lights (front of notebook) Meaning Power status On: notebook is on (even if the display is off). Blinking: notebook is in Standby mode. -
Page 14: Using Fn Hot Keys
Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys. Hot Key Effect Fn+F1... -
Page 15: Resetting The Notebook
Note To boot from a CD, insert a bootable CD (such as the Recovery CDs) into the CD/DVD drive, then restart. Press Esc when the HP logo appears, then select the CD/DVD drive as the temporary boot device. Service Manual Figure 1-4. -
Page 16: Specifications
The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook Web site (www.hp.com/notebooks). Size (14-inch display): 328 × 272 × 33 mm (12.9 × 10.7 × 1.3 in). - Page 17 Audio System Stereo sound via two built-in speakers. 3D-enhanced audio. Volume and mute buttons (certain models). Headphone-out and microphone-in. 87/88-key touch-type QWERTY keyboard with 101/102 key emulation. Keyboard and Embedded numeric keypad. Pointing Device 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Touch pad with integrated scroll pad, on-off button and indicator.
- Page 18 Major ICs CPU: Intel Mobile Pentium 4 processor-M. Core logic: ALI 1671 / 1535+ chipset. Display controller: ATI Mobility Radeon M6-C/P. Audio/Modem controller: Conexant Smart AMC CX20468-21. CardBus controller: TI PC1520. Keyboard/embedded controller: National PC87570. Super I/O: integrated in core logic. IEEE 1394: TI TSB43AB22.
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Page 19: Table 1-8. Accessories
8120-6313 Cord, Pwr, US #ABA (2w) PC Cards Card, mini-PCI-802.11B France F4640-60978 Card, mini-PCI-802.11B worldwide F4640-60977 Docking F4808-60901 Port Replicator Assy F4808-60902 Simple Port Replicator hp/compaq Service Manual Table 1-8. Accessories Compaq Evo and Pavilion Presario • • • •... -
Page 20: Internal Design
Internal Design The motherboard PCA is the central component of the notebook’s design. It plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the connections among the notebook’s replaceable electronic modules. Table 1-9 on page 1-15 lists the roles that these modules play in the notebook’s functional subsystems. -
Page 21: Table 1-9. Functional Structure Description
Table 1-9. Functional Structure Description Bootup CPU module Motherboard Hard disk drive Floppy drive Processor CPU module Motherboard Motherboard Memory SDRAM module Power Battery Motherboard Switchboard PCA AC adapter Motherboard Display SDRAM module Display assembly Motherboard Hard disk Hard disk drive Motherboard Floppy drive Floppy drive... -
Page 22: Removal And Replacement
This chapter tells you how to remove and replace the notebook’s components and assemblies. The • items marked by in the following table are user-replaceable. Table 2-1. Removal Cross-Reference • Assembly, speaker (page 2-12). Battery, CMOS (page 2-37). • Battery, main (page 2-4). •... -
Page 23: Table 2-2. Required Equipment
• #0 and #1 Phillips screwdrivers, preferably magnetized. • Small flat-blade screwdriver. • 5 mm nut driver Table 2-3. Recommended Screw Torque Values Screw Thread Size M2.5 (hinges) M2.5 (other) Standoff, hex Removal and Replacement Table 2-2. Required Equipment Torque (cm-kgf) 2,0 –... -
Page 24: Disassembly Flowchart
Disassembly Flowchart The following diagram shows the general “path” you will use when disassembling the notebook to access any particular component. Service Manual Figure 2-1. Disassembly Flow Removal and Replacement... -
Page 25: Removing The Battery (User-Replaceable)
Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then pull the battery out of its compartment. Removal and Replacement Figure 2-2. Removing the Battery Service Manual... -
Page 26: Removing A Sdram Module (User-Replaceable)
One slot contains an SDRAM module that was factory installed. Note HP Pavilion ze4100, Compaq Evo Notebook 1010v, and Presario 1100 notebooks use only DDR266 SDRAM modules. Using the wrong type of module prevents the notebook from booting. Caution Handle the SDRAM module only by its edges and provide proper grounding, or you might damage the module through electrostatic discharge. -
Page 27: Removing The Wireless Lan Mini-Pci Card (User-Replaceable)
Removing the Wireless LAN Mini-PCI Card (User-Replaceable) Certain notebooks include a wireless LAN mini-PCI card under the mini-PCI door on the bottom of the notebook. Caution Handle the Mini-PCI card only by its edges and provide proper grounding, or you might damage the card through electrostatic discharge. -
Page 28: Removing The Hard Disk Drive (User-Replaceable)
Removing the Hard Disk Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure Important If you are installing a new hard disk drive, load the factory software and operating system on the drive as described in “Recovering the Factory Software,” as shown on the next page. 1. -
Page 29: Figure 2-6. Removing The Hard Disk Drive Tray
3. Turn on or restart the notebook. 4. When the HP logo appears, press Esc to display the Boot menu. 5. Use the arrow keys to select the CD/DVD drive as the first boot device, then press Enter. -
Page 30: Replacing Small Parts (User-Replaceable)
Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2-4. Replacing Small Parts (User-Replaceable) Part Replacement Procedure Insert a small flat-blade screwdriver under the rubber screw plug and pry it Rubber screw plugs, loose. To replace, firmly press the adhesive side of the screw plug into the display (on display bezel) recess. -
Page 31: Removing The Keyboard Cover (User-Replaceable)
Removing the Keyboard Cover (User-Replaceable) Required Equipment • #1 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the two hinge cover screws that secure the keyboard cover to the rear of the notebook. 3. -
Page 32: Figure 2-7. Removing The Keyboard Cover
4. If necessary, while holding the center of the cover, carefully insert the flat-blade screwdriver under the right side of the display assembly hinge, gently pry up, and then lift the cover out. This procedure might need to be repeated on the left side of display assembly hinge to completely remove the cover. -
Page 33: Removing The Speaker Assembly (User-Replaceable)
Removing the Speaker Assembly (User-Replaceable) Note: The following speaker assembly removal procedures apply only to Compaq Evo Notebook N1010v and Compaq Presario 1100 Series notebooks. The Pavilion ze4100 Series notebook speakers are integrated into the top case. Refer to the “Removing the Top Case” section later in this chapter for procedures on removing the top case and speakers on the Pavilion ze4100 Series notebook. -
Page 34: Removing The Keyboard (User-Replaceable)
Removing the Keyboard (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-10). 3. Remove the screws that secure the keyboard to the top case. 4. -
Page 35: Figure 2-9. Removing The Keyboard
Screw, M2.5×4mm (4) Figure 2-9. Removing the Keyboard 2-14 Removal and Replacement Service Manual... -
Page 36: Removing The Switchboard Pca (User-Replaceable)
Removing the Switchboard PCA (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the keyboard cover (page 2-10). 3. Disconnect both the 2-wire and 4-wire cables that connect the switchboard PCA to the top case and speaker assembly, respectively. -
Page 37: Removing The Cd/Dvd Drive (User-Replaceable)
Removing the CD/DVD Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-10). • Keyboard (page 2-13). 3. Remove the screws that secure the CD/DVD drive to the top case and motherboard. 4. -
Page 38: Removing The Display Assembly (Authorized Service Providers Only)
Removing the Display Assembly (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-10). 3. Remove the two retaining screws from the rear of the notebook. 4. -
Page 39: Figure 2-12. Removing The Display Assembly
Screws, M2.5×6mm (8) Figure 2-12. Removing the Display Assembly 2-18 Removal and Replacement Screws, silver M2x4mm (2) Service Manual... - Page 40 USB floppy drive. 4. Turn on the notebook. 5. When you see the HP logo, press ESC to display the boot menu, then boot from the floppy drive. 6. Select the option to update the display/LCD identification stored on the motherboard.
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Page 41: Removing The Top Case (Authorized Service Providers Only)
Removing the Top Case (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). •... -
Page 42: Figure 2-13. Removing The Top Case
Screw, M2.5×4mm Screw, M2.5×4mm Service Manual Screw, M2.5×6mm (15) Figure 2-13. Removing the Top Case Removal and Replacement Screw, M2.5×7mm (2) 2-21... -
Page 43: Removing The Floppy Drive (Authorized Service Providers Only)
Removing the Floppy Drive (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). •... -
Page 44: Figure 2-14. Removing The Floppy Drive
Screw, M2.5×4mm (2) Figure 2-14. Removing the Floppy Drive Service Manual Screw, M2.5×4mm (2) Removal and Replacement 2-23... - Page 45 Reassembly Notes Caution Do not excessively bend or fold the floppy drive cable. Excessive flexing can damage the floppy drive cable connections. • Connect the floppy drive cable to the motherboard prior to replacing the floppy drive and hard disk drive guide.
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Page 46: Removing The Infrared (I/R) Pca (Authorized Service Providers Only)
Removing the Infrared (I/R) PCA (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). •... -
Page 47: Figure 2-15. Removing The I/R Pca
Reassembly Note Caution Use care when handling the I/R PCA cable. Damaging the cable can degrade notebook performance. • Make sure you route the I/R PCA cable between the left screw hole and the bottom case. 2-26 Removal and Replacement Figure 2-15. -
Page 48: Removing The Heatsink (With Fan) (Authorized Service Providers Only)
Removing the Heatsink (with Fan) (Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). •... - Page 49 Caution Do not spin the fan blades with your finger, or you could damage the fan’s bearings. Reassembly Notes • If the thermal pad is damaged, use a sharp knife or scraper to carefully remove it from the heat sink, then attach a new thermal pad. •...
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Page 50: Removing The Cpu Module (Authorized Service Providers Only)
Removing the CPU Module (Authorized Service Providers Only) Required Equipment • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). •... -
Page 51: Figure 2-17. Removing The Cpu Module
3. Turn the lock screw one-half turn counterclockwise to release the CPU module (you should hear a light snap). Carefully lift the CPU module off of its socket on the motherboard. Figure 2-17. Removing the CPU Module Reassembly Notes Caution Each time you install a new CPU module, you must also replace the heat sink’s thermal pad to maintain optimum heat transfer. -
Page 52: Removing The Motherboard (Authorized Service Providers Only)
3. Insert the Service Utilities floppy disk in the floppy drive. 4. Turn on the notebook. When the HP logo appears (on either the built-in display or the external monitor), press Esc to display the boot menu, then choose Removable Device and boot from the floppy disk. -
Page 53: Figure 2-18. Removing The Motherboard
Caution: Wireless Models Be careful when removing and attaching antenna cables. Damage to cables or connectors can degrade performance. 3. Wireless models only: Remove the mini-PCI door and unplug the two antenna cables from the mini-PCI card. Do not remove the mini-PCI card at this time. 4. - Page 54 USB floppy drive. 4. Turn on the notebook. 5. When you see the HP logo, press ESC to display the boot menu, then boot from the floppy drive. 6. Select the option to update the display/LCD identification stored on the motherboard.
- Page 55 A for the automatic update. This restores the old system data on the new motherboard. If you did not store system data, type M for the manual update option. Enter the serial number from the bottom of the notebook—you might have to contact an HP support center to do this. 2-34...
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Page 56: Replacing Components On A Bottom Case
5. While holding the paper label in place, attach a serial label overlay into the outer recess. The overlay covers and protects the serial label. Figure 2-19. Example of Serial Number Label Service Manual HP Serial Number (S)TW711A1234 (1P) F2072 W EA MFG# TW711A1234 Made in Taiwan Removal and Replacement... -
Page 57: Figure 2-20. Replacing The Antennas
Replacing the Left and Right Antennas If you need to remove or replace an antenna, see the figure below. Caution Handle the connector ends of the antennas carefully. Failure to do so could degrade notebook performance. Handle the antenna routing metal tabs in the bottom case carefully. These tabs can be easily broken. -
Page 58: Repairing The Bios Ic (Authorized Service Providers Only)
3. Connect the AC adapter to the notebook. 4. Connect any cables or equipment needed to connect to the Internet. 5. Click Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows. 6. Click Update, select Download New and click OK. Follow the instructions that appear. Once the update process begins, do not interrupt it. -
Page 59: Figure 2-22. Boot-Block Jumper
Using a BIOS Floppy Disk If you do not have a BIOS floppy disk, download the package from the Partnership Web site (see page vi) under Product Support Information in the Service and Support Library. Follow the instructions for creating the BIOS floppy disk. Caution Make sure to use the correct BIOS floppy disk for the notebook model you are repairing. -
Page 60: Removing Other Components (Authorized Service Providers Only)
Removing Other Components (Authorized Service Providers Only) Required Equipment • #0 and #1 Phillips screwdrivers. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the assemblies and follow the additional steps listed in the table below. Component Removal Procedure Keyboard cover... - Page 61 Component Removal Procedure Keyboard cover Guide, HDD (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). Heatsink (with fan) See page 2-27. See page 2-13. Keyboard Panel, wireless Keyboard cover (page 2-10).
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Page 62: Troubleshooting And Diagnostics
Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-3). Troubleshooting the problem (page 3-3). Verifying the repair (page 3-4). -
Page 63: Troubleshooting
Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below. Figure 3-1. Basic Troubleshooting Steps Troubleshooting and Diagnostics Check the customer's description of the problem and any supporting information. -
Page 64: Checking For Customer Abuse
Checking for Customer Abuse Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case: • If the shipping box is seriously damaged, customer abuse cannot be declared. • If the damage could have a cause other than customer abuse, customer abuse cannot be declared. •... -
Page 65: Verifying The Repair
Swapping modules that might be defective with others known to be good is generally an ideal way to find the module responsible for the problem. A failure symptom is rarely caused by more than one module, so you will not usually need to replace more than one to correct a particular failure. After you replace a module, the notebook will normally be in a confused state and lock up when you apply power. -
Page 66: Suggestions For Troubleshooting
Suggestions for Troubleshooting Function e-Diagtools Bootup Processor Memory Tests Tests Batteries Tests Display Hard disk Tests Floppy drive Tests* Tests Keyboard Tests Audio Tests* Serial Tests Parallel Tests Modem Wireless Infrared † PS/2 port Tests Port replicator Tests PCMCIA Tests IEEE 1394 AC adapter * Test might be available only on certain units. -
Page 67: Table 3-3. Troubleshooting Suggestions
If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem. Table 3-3. Troubleshooting Suggestions Symptom Call Center: Suggestions To help determine likely causes of a problem, determine which replaceable modules are involved in the system function and what roles they play: see the figure on page 1-14 and the table on page 1-15. - Page 68 Power in Control Panel. Check power management settings in BIOS Setup. Try default settings. Battery gauge might need calibration. Run HP Battery Optimizer from Start menu. Certain applications can cause excess CPU and power usage. (User can get Intel Power Monitor from www.intel.com and monitor...
- Page 69 Symptom Call Center: Suggestions Turns off Battery may be extremely immediately after low. Plug in AC adapter or turning on. insert charged battery Does not run on Check battery and contacts. battery; empty Try another battery if battery indication. available. Beeps repeatedly.
- Page 70 Symptom Call Center: Suggestions Notebook resumes Notebook can take a minute slowly from Standby or longer to resume if mode. network card is installed. Blinking cursor appears while system is loading and checking hardware and network connections. When hardware is reinitialized, Windows desktop appears.
- Page 71 Symptom Call Center: Suggestions Local area of dark or light discoloration visible when display is on. External display Check connections. does not work. Press Fn+F5 several times. Try display on another computer. Hard disk Hard disk never Check power source. spins.
- Page 72 DVD not playing insertion, dirt, or damage. properly. Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media. Read and write quality can vary for other media. Cannot read any Restart notebook.
- Page 73 Special touch pad In Mouse Properties, select features not Synaptics PS/2 TouchPad working. driver. (Driver is installed from \hp\drivers\touchpad.) Click button does not work. Memory Out of memory Make sure C drive has error. adequate free space. Delete temporary and unneeded files.
- Page 74 Check port settings in Device Manager. Test ports with e-Diagtools diagnostics. For USB: contact device vendor and HP Notebook Web site (see page vi) for latest USB drivers. For USB: if the device is powered by the USB port, try the other port.
- Page 75 Symptom Call Center: Suggestions LAN/network General problems. Check cables and connections. Try connecting notebook to another network station (if applicable). If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down. Use networking troubleshooter in Windows Help.
- Page 76 Symptom Call Center: Suggestions Wireless General problems. Check TCP/IP setup in Control Panel. Check SSID, channel, and encryption settings. One-Touch button problems Buttons not working Make sure correct properly. applications are associated with buttons in One-Touch tab of Keyboard in Control Panel.
- Page 77 Symptom Call Center: Suggestions Notebook pauses May be normal Windows or runs sluggishly. behavior (background processing can affect response time). Certain operations (such as virus scanning or file browsers) can affect performance. Press Ctrl+Alt+Del to see if an application is not responding.
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Page 78: Diagnostic Tools
1. Click Start > Turn Off Computer (or Shut Down), Restart. 2. When the HP logo appears, press F10 to start the diagnostic test. The first time you run the program, you are prompted to select the language for the program. -
Page 79: Power-On Self-Test
11. Exit. Press F3 and then any key to exit and reboot. 12. Optional: open the Support Ticket. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows. 13. Click View to display the Support Ticket. -
Page 80: Table 3-4. Post Terminal-Error Beep Codes
First, confirm the failure by performing a “clean” boot, as described below. Note that if the notebook fails to restart with a clean boot, it requires repair. 1. Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. - Page 81 Beep Codes* POST Description 2-1-4-3 Display BIOS copyright notice. 2-1-4-4 Initialize MultiBoot. 2-2-1-1 Display CPU type and speed. 2-2-1-2 Initialize EISA board. 2-2-1-3 Test keyboard. 2-2-2-1 Set key click if enabled. 2-2-2-2 Enable USB devices. 2-2-3-1 Test for unexpected interrupts. 2-2-3-2 Initialize POST display service.
- Page 82 Beep Codes* POST Description 3-4-4-1 Clear parity checkers. 3-4-4-2 Display MultiBoot menu. 3-4-4-3 Clear screen (optional). 3-4-4-4 Check virus and backup reminders. 4-1-1-1 Try to boot with INT 19. 4-1-1-2 Initialize POST Error Manager (PEM). 4-1-1-3 Initialize error logging. 4-1-1-4 Initialize error display function.
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Page 83: Table 3-5. Post Messages
The following table lists POST messages and explanations for reported problems. If the system fails after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. Message Description 0200 Failure Fixed Disk Fixed (hard) disk is not working or not configured properly. - Page 84 Message Description 02F4: EISA CMOS not writeable ServerBIOS2 test error: Cannot write to EISA CMOS. 02F5: DMA Test Failed ServerBIOS2 test error: Cannot write to extended Direct Memory Access (DMA) registers. 02F6: Software NMI Failed ServerBIOS2 test error: Cannot generate software Non-Maskable Interrupt (NMI). 02F7: Fail-Safe Timer NMI Failed ServerBIOS2 test error: Fail-safe timer takes too long.
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Page 85: Sycard Pcctest 450/460 Pc Card (Optional)
System BIOS shadowed System BIOS copied to shadow RAM. UMB upper limit segment address: nnnn Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating released segments of the BIOS that can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS copied to shadow RAM. -
Page 86: Windows Management Instrumentation (Wmi)
To install the WMI preloaded on the hard disk: 1. Start Windows, if it is not already running. 2. Click Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Setup. Using WMI For a complete description of how to use WMI, see the following documentation provided with the notebook: •... -
Page 87: Table 3-7. Bios Setup Menus And Parameters
3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: • Press the LEFT and RIGHT arrow keys to move among menus. • Press the UP and DOWN arrow keys to move among parameters in a menu. •... - Page 88 External Pointing Disables the internal pointing devices when an external Devices pointing device is connected. Legacy USB Support Enables BIOS support for USB mouse, keyboard, and floppy drive during startup. Wake On LAN from Lets the notebook be turned on via the LAN port. If this Power Off option is enabled, the notebook uses increased power while it is shut down.
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Page 89: Replaceable Parts
Replaceable Parts This chapter contains an exploded view of the notebook and the following lists of parts: • Notebook replaceable parts (page 4-3). • Accessory replacement parts (page 4-5). • Part number reference (page 4-5). Service Manual Replaceable Parts... -
Page 90: Figure 4-1. Exploded View
Figure 4-1. Exploded View Replaceable Parts Service Manual... -
Page 91: Table 4-1. Replaceable Parts
Description Cover, Keyboard – 1F Pavilion Cover, Keyboard – 1F Compaq Display 15.0” SXGA+ – Pavilion KE Display 15.0” XGA – Pavilion KE Display 14.1” XGA – Pavilion KE Display 15.0” SXGA+ – (Compaq) Display 15.0” XGA – (Compaq) Display 14.1” XGA – (Compaq) Speaker assy - 1F PCA, switchboard w/cable 1F Pavilion PCA, switchboard w/cable 1F... - Page 92 15 Case, bottom assy – FF W2K/XPPro 15 Case, bottom assy – FF W2K/XPPro 15 Case, bottom assy – FF XPHome Cover, docking port hp/compaq Cover, docking port Cover, modem port 16 Cover, mem or mini-PCI - 1F w/ labels 17 Tray, HDD –...
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Page 93: Table 4-2. Accessory Replaceable Parts
Cord, Pwr, Europe #ABB (2w) Cord, Pwr, Japan #ABJ (2w) Cord, Pwr, UK (EPSR) For Hong Kong (2w) Cord, Pwr, US #ABA (2w) Port Replicator Assy Simple Port Replicator hp/compaq Exchange Part Number Part Number Description HDD-30.0GB 9.5mm, IBM (diablo) ATA100... - Page 94 Exchange Part Number Part Number Description Cord, Pwr, Austr #ABG (2w) 8120-6312 Cord, Pwr, US #ABA (2w) 8120-6313 Cord, Pwr, Europe #ABB (2w) 8120-6314 Cord, Pwr, Japan #ABJ (2w) 8120-6316 Cord, Pwr, UK (EPSR) For Hong Kong (2w) 8120-8699 F4600-60901 AC-Adapter-Ultraslim Delta 75W s/PFC F4640-60901 Cover, mem or mini-PCI - 1F w/ labels...
- Page 95 F4640-60981 Thermal pad, set F4640-60984 F4640-69086 Case, bottom assy - w/1394 W2K/XPPro F4640-60986 F4640-69087 Case, bottom assy - w/1394 XPHome F4640-60987 Cover, docking port hp/compaq F4641-60905 Training set, Series 02-B F4641-60906 128MB DDR266B F4694-60901 256MB DDR266B F4695-60901 512MB DDR266B F4696-60901...
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Page 96: Reference Information
The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies. -
Page 97: Hewlett-Packard Display Quality Statement
TFT displays in their products and is not specific to the notebook display. Notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications. -
Page 98: Table 5-1. Lcd Guidelines
Type of Imperfection Imperfections Not Allowed • Electrical Imperfections: • Bright dots Dark dots • • • Mechanical Imperfections: Discoloration Polarizer bubbles, dents Definitions of imperfections: Bright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off. Polarizer dent or bubble: a light spot with a darker border that appears on a lighted display and does not change size. -
Page 99: Service Notes And Obsolete Parts
Service Notes and Obsolete Parts Service notes containing important repair information for these products will be issued as needed. These notes are available online at the Partnership Web site—see page vi. Reference Information Service Manual... - Page 100 Part Number Printed in U.S.A. 10/02 F5761-90006...