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HP Compaq 14 Maintenance And Service Manual
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HP Compaq 14 Maintenance And Service Manual

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Maintenance and Service Guide

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Summary of Contents for HP Compaq 14

  • Page 1 HP 14 Notebook PC Compaq 14 Notebook PC HP 240 G3 Notebook PC HP 245 G3 Notebook PC HP 246 G3 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to drive to install the Windows 7 software and change without notice. The only warranties for take full advantage of Windows 7 functionality. HP products and services are set forth in the http://windows.microsoft.com/en-us/ express warranty statements accompanying windows7/get-know-windows-7 for details.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 7 Display ................................... 7 Front ..................................8 Right side ................................8 Left side ................................. 9 Top ..................................11 TouchPad ............................11 Lights ..............................12 Button ..............................13 Keys ..............................
  • Page 6 Speakers ............................89 Heat sink assembly ........................... 91 RTC battery ............................94 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 ..........97 Starting Setup Utility (BIOS) ..........................97 Updating the BIOS ..............................97 Determining the BIOS version ......................97 Downloading a BIOS update ......................
  • Page 7 Downloading a BIOS update ......................107 Using HP PC Hardware Diagnostics (UEFI) ......................107 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........108 8 Specifications ............................109 Computer specifications ............................ 109 35.6-cm (14.0-in) display specifications ......................110 Hard drive specifications ...........................
  • Page 8 Recovering using the recovery media ................121 Changing the computer boot order ............121 11 Backup and Recovery in SUSE Linux ......................123 Backing up your information ..........................123 Performing a system recovery .......................... 123 12 Statement of Volatility ..........................125 Non-volatile memory usage ..........................

  • Page 9: Product Description

    Description CPQ14 CPQ14 240/246 (Intel) (AMD) Product name HP 14 Notebook PC √ √ Compaq 14 Notebook PC √ √ HP 240 G3 Notebook PC √ HP 245 G3 Notebook PC √ HP 246 G3 Notebook PC √ Processors Intel 5th generation processors: √...
  • Page 10 Intel HD Graphics 5500 (5th generation processors) Intel HD Graphics 4400 (4th generation processors) Intel HD Graphics (Bay Trial processors) *HP 246 G3 models offer only external graphics. External graphics: Nvidia 820M N15V-GM 1 GB or 2 GB VRAM GPU power management enabled at launch...
  • Page 11 Category Description CPQ14 CPQ14 240/246 (Intel) (AMD) Supports LVDS Memory 2 customer-accessible/upgradable memory module slot √ √ Supports dual-channel memory DDR3L-1600-MHz Single Channel Support DDR3L-1333-MHz Single Channel Support (DDR3-1600 downgrade to DDR3-1333) DDR3L-1066-MHz Single Channel Support (DDR3-1600 downgrade to DDR3-1066) Supports up to 16 GB of system RAM in the following configurations: ●...
  • Page 12 Audio/video Single digital microphone √ √ √ √ HD audio Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) Ethernet Integrated 10/100 network interface card (NIC) √ √ √ √ Wireless Integrated wireless local area network (WLAN) options by way of √...
  • Page 13 Category Description CPQ14 CPQ14 240/246 (Intel) (AMD) TouchPad with multi-touch gestures, 2-finger scrolling, and pinch- √ √ √ √ zoom enabled Taps enabled by default Support Win8.1+D212 Modern Trackpad Gestures Support PS/2, profile sensor (reserve for SMBus) Power AC adapters: √...
  • Page 14 Chapter 1 Product description...

  • Page 15: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. Display...

  • Page 16: Front

    Front Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated.

  • Page 17: Left Side

    Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Power connector Connects an AC adapter.
  • Page 18 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 19: Top

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 20: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 21: Button

    Button Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 22: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the spacebar or the key. Windows key Windows 8: Returns you to the Start screen from an open app or the Windows desktop.

  • Page 23: Bottom

    Bottom Component Description Battery lock and unlock latch Locks and unlocks the battery in the battery bay. Battery bay Holds the battery. Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 24: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 2 places depending on your computer model: Affixed to the bottom of the computer, or located in the battery bay.
  • Page 25 Component Model number (select models only) Revision number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...
  • Page 26 Chapter 2 External component identification...

  • Page 27: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 28 For use in French Canada 757922-DB1 For use in Denmark, Finland, and Norway 757922-DH1 For use in the Czech Republic and Slovakia 757922-FL1 Top cover (includes touchpad) For use in HP 14 and Compaq 14 models: ● Black 757613-001 ● Gray 758618-001 ●...
  • Page 29 Without the Windows operating system xxxxxx-501: Windows 8.1 Standard xxxxxx-601: Windows 8.1 Professional HP 14, Compaq 14, and HP 240/246 G3 models with Intel processors: NOTE: HP 246 G3 models offer only discrete graphics. Non-touch screen models with an Intel Core i5-5200U processor and 2 GB of discrete graphics...
  • Page 30 790212-xxx Non-touch screen models with an Intel Celeron N2805 processor and UMA graphics 790211-xxx HP 14 and Compaq 14 models with Intel processors: Non-touch screen models with an Intel Core i5-5200U processor and 1 GB of discrete graphics 791096-xxx Non-touch screen models with an Intel Core i5-5200U processor and UMA graphics...
  • Page 31 775632-xxx Non-touch screen models with an Intel Celeron N2815 processor and UMA graphics 775630-xxx HP 14, Compaq 14, and HP 245 G3 models with AMD processors AMD A8-6410 processor with UMA graphics without a touch screen ● Without Windows 8 764170-001 ●...
  • Page 32 Item Component Spare part number AMD E1-6010 processor with 1 GB of discrete graphics memory without a touch screen ● Without Windows 8 776931-001 ● Windows 8 Standard 776931-501 AMD A6-5200 processor with UMA graphics without a touch screen ● Without Windows 8 762422-001 ●...
  • Page 33 (13) Speakers (includes left and right speakers and cable) 757612-001 (14) Optical drive (DVD+/-RW Double-Layer SuperMulti) For use in HP 14 and Compaq 14 models 757606-001 For use in HP 240/246 and 245 G3 models 766899-001 (15) Hard drive (SATA; does not include bracket): NOTE: The hard drive bracket is available using spare part number 758615-001.
  • Page 34 4-cell, 41-Whr, 2.8-Ah Li-ion battery 740715-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery 746641-001 Base enclosure kit, includes: ● For use in HP 14 and Compaq 14 models 757598-001 ● For use in HP 240/246 and HP 245 G3 models 766898-001 (17)

  • Page 35: Display Assembly Subcomponents

    For use with Compaq 14 models 757600-001 Webcam/microphone module 757614-001 781623-001 Raw display panel (35.6-cm [14.0-in], HD, WLED, BrightView) Non-touch screen, HP 14 and Compaq 14 models 760105-001 Non-touch screen, HP 240/246 G3 models 766010-001 Touch screen, Compaq 14 models 757611-001...
  • Page 36 791174-001 ● For use in gray HP 14 models 760102-001 Models with a touch screen: ● For use in black HP 14 and Compaq 14 models 758608-001 ● For use in white HP 14 and Compaq 14 models 758609-001 ●...

  • Page 37: Mass Storage Devices

    Miscellaneous parts Component Spare part number HP Smart AC adapter: 65-W non-PFC EM HP Smart AC adapter (for use in the People’s Republic of China and India only) 714657-001 65-W non-PFC EM HP Smart AC adapter 710412-001 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the 741427-001 People’s Republic of China and India)

  • Page 38: Sequential Part Number Listing

    For use in Taiwan 755530-AB1 For use in Thailand 755530-201 For use in the United Kingdom and Singapore 755530-031 Rubber feet for use on HP 14 and Compaq 14 models 766505-001 Screw Kit 758617-001 Sequential part number listing Spare part...
  • Page 39 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter for use in Brazil 740715-001 4-cell, 41-Whr, 2.8-Ah Li-ion battery 741427-001 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the People’s Republic of China and India) 746641-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery 753077-005 Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter...
  • Page 40 HP 14 and Compaq 14 models with Windows 8 Professional 755831-001 System board for use in non-touch screen HP 14, Compaq 14, and HP 240/246 G3 models without Windows 8 and equipped with an Intel Core i3-4010U processor and UMA graphics (includes replacement thermal materials)
  • Page 41 HP 14 and Compaq 14 models with Windows 8 Professional 755835-001 System board for use in non-touch screen HP 14, Compaq 14, and HP 240/246 G3 models without Windows 8 and equipped with an Intel Core i5-4210U processor and UMA graphics (includes replacement thermal materials)
  • Page 42 Raw display panel for use in Compaq 14 models, touch screen 757612-001 Speakers (includes left and right speakers and cable) 757613-001 Top cover for use in black HP 14 and Compaq 14 models (includes touchpad) 757614-001 Webcam/microphone module, HD 757922-001...
  • Page 43 Service cover 758617-001 Screw Kit 758618-001 Top cover for use in gray HP 14, Compaq 14, and HP 245 G3 models (includes touchpad) 758911-001 Top cover for use in white HP 14 and Compaq 14 models (includes touchpad) 758912-001 Top cover for use in red models (includes touchpad)
  • Page 44 760247-001 Top cover for use in silver models (includes touchpad) 762239-001 System board for use in touch screen models with an Intel Core i3-3217U processor and UMA graphics in HP 14 and Compaq 14 models without Windows 8 762239-501 System board for use in touch screen models with an Intel Core i3-3217U processor and UMA graphics in HP 14 and...
  • Page 45 System board for use in non-touch screen models with an Intel Celeron N2830 processor and UMA graphics in HP 14 and Compaq 14 models with Windows 8 Professional 764051-001 System board for use in touch screen models with an Intel Pentium N3530 processor and UMA graphics in HP 14 and Compaq 14 models without Windows 8 764051-501...
  • Page 46 System board for use in models with an AMD E1-6010 processor, with 2 GB of discrete graphics, without a touch screen, with Windows 8 Standard 765364-001 System board for use in non-touch screen HP 14, Compaq 14, and HP 240 G3 models with an Intel Core i3-4005U processor, with UMA graphics, without a touch screen, without Windows 8 765364-501...
  • Page 47 Top cover for use in HP 240/246 G3 models (includes touchpad) 773153-001 System board for use in touch screen models with an Intel Core i3-4005U processor and UMA graphics in HP 14 and Compaq 14 models without Windows 8 773153-501...
  • Page 48 System board for use in non-touch screen models with an Intel Pentium N3520 processor and UMA graphics in HP 240 G3 models with Windows 8 Professional 775630-001 System board for use in non-touch screen models with an Intel Celeron N2815 processor and UMA graphics in HP 240 G3 models without Windows 8 775630-501...
  • Page 49 Description number 778116-601 System board for use in non-touch screen models with an Intel Core i5-5200U processor and UMA graphics in HP 14, Compaq 14, and HP 240 G3 models with Windows 8 Professional 778156-001 Raw display panel for use in HP 245 G3 models, touch screen 778188-005 750-GB, 5400-rpm hard drive (HP 14 and Compaq 14 models only;...
  • Page 50 Description number 788208-001 System board for use in touch screen models with an Intel Pentium N3540 processor and UMA graphics in HP 14, Compaq 14, and HP 240 G3 models without Windows 8 788208-501 System board for use in touch screen models with an Intel Pentium N3540 processor and UMA graphics in HP 14,...
  • Page 51 791174-001 Display enclosure for use in gray Compaq 14 touch screen models 793101-001 System board for use in HP 245 G3 models with a touch screen and an AMD A6-6310 processor and UMA graphics, without Windows 8 793101-501 System board for use in HP 245 G3 models with a touch screen and an AMD A6-6310 processor and UMA graphics,...
  • Page 52 Description number 801855-501 System board for use in non-touch screen models with an Intel Core i3-5010U processor and UMA graphics in HP 14, Compaq 14, and HP 240 G3 models with Windows 8 Standard 801855-601 System board for use in non-touch screen models with an Intel Core i3-5010U processor and UMA graphics in HP 14,...

  • Page 53: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 54: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 55: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 56 ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●...

  • Page 57: Component Replacement Procedures

    Make special note of each screw's size and location during removal and replacement. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Battery...

  • Page 58: Display Subcomponents (Bezel, Webcam, Panel)

    Description Spare part number Raw display panel for use in HP 14 and Compaq 14 models without a touch screen 760105-001 Raw display panel for use in HP 240 G3 models without a touch screen 766010-001...
  • Page 59 Remove the display bezel. To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then lift the module enough to access the cable connection on the module (1). Disconnect the cable (2) from the module.
  • Page 60 Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3).

  • Page 61: Optical Drive

    Optical drive Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive for use in HP 14 and Compaq 14 models 757606-001 DVD+/-RW Double-Layer SuperMulti Drive for use in HP 240/246 and HP 245 G3 models 766899-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 62 Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Chapter 4 Removal and replacement procedures...

  • Page 63: Service Cover

    Service cover Description Spare part number Service cover 758616-001 Before removing the service cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 64: Memory Module

    Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-001 4-GB (PC3L, 12800, 1600-MHz) 691740-001 2-GB (PC3L, 12800, 1600-MHz) 691739-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 65: Keyboard

    Keyboard Description Spare part number Keyboard for use in the United States 757922-001 Keyboard for use in the United Kingdom 757922-031 Keyboard for use in France 757922-051 Keyboard for use in Spain 757922-071 Keyboard for use in Portugal 757922-131 Keyboard for use in Turkey 757922-141 Keyboard for use in Latin America 757922-161...
  • Page 66 Remove the two Phillips PM2.5×5.0 screws that secure the keyboard to the computer. Position the computer upright with the front toward you. Lift to rotate up the top of the keyboard (1), and then lift the keyboard (2) to disengage it from the computer.
  • Page 67 Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the keyboard cable from the system board (3). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 68: Top Cover

    The top cover spare part kit includes the TouchPad. Description Spare part number Top cover for use in black HP 14 and Compaq 14 models (includes touchpad) 757613-001 Top cover for use in gray HP 14 and Compaq 14 models (includes touchpad)
  • Page 69 Remove the nine Phillips PM2.5×8.0 screws that secure the top cover to the computer. Component replacement procedures...
  • Page 70 Remove the rear covers from the computer. The rear covers are included in the base enclosure kit, spare part number 757598-001 for HP 14 and Compaq 14 models, 766898-001 for HP 240/246 and HP 245 G3 models. Remove the two Phillips broadhead PM2.0×2.0 screws from the optical drive bay that secure the top cover to the computer.
  • Page 71 Disconnect the power button board cable (1) and the touchpad button board cable (2). Remove the three Phillips PM2.5×4.0 screws that secure the top cover to the computer. Lift the rear edge of the top cover (1) until it disengage from the base enclosure. NOTE: The top cover may be very tightly secured to the computer.
  • Page 72 Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...

  • Page 73: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 757607-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 74: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cables) 757609-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 75: Usb Board

    USB board Description Spare part number USB board (includes cable) 757608-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 76: Hard Drive

    The hard drive spare part kit does not include the hard drive bracket. Description Spare part number 1-GB, 5400-rpm 778192-005 750-GB, 5400-rpm (HP 14 and Compaq 14 models only) 778190-005 750-GB, 5400-rpm (HP 240/246 and HP 245 G3 models only) 634250-005 500-GB, 5400-rpm (HP 14 and Compaq 14 models only)
  • Page 77 Remove the two Phillips PM2.5×3.0 screws (1) that secure the hard drive to the computer. Slide the hard drive to disengage it from the connector (2). Lift the hard drive from the computer (3). To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to the hard drive.
  • Page 78 Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Chapter 4 Removal and replacement procedures...

  • Page 79: Wlan Module

    WLAN module Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-005 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-005 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter for use in Brazil 712639-205 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-005 Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 753077-005...
  • Page 80 Remove the WLAN module by pulling the module away from the connector (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 81: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 760104-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 82: Fan

    Description Spare part number 753894-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 83 Remove the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 84: Display Assembly

    Display enclosure for use in gray Compaq 14 models with a touch screen 791174-001 Display enclosure for use in black HP 14 and Compaq 14 models with a touch screen 758608-001 Display enclosure for use in white HP 14 and Compaq 14 models with a touch screen...
  • Page 85 Description Spare part number Webcam/microphone module, HD 757614-001 Webcam/microphone module, VGA 781623-001 Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 86 Remove the six Phillips PM2.5×4.0 screws (1) (three from each hinge) that secure the display assembly to the computer. Remove the display assembly (2). If it is necessary to replace any of the display assembly subcomponents: To remove the display bezel: Remove the two Mylar covers (1) and two Phillips PM2.0×3.0 screws (2) that secure the bezel to the display.
  • Page 87 Remove the display bezel. NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Disconnect the cable (1) from the module. Remove the webcam/microphone module (2).
  • Page 88 NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3).
  • Page 89 Remove the six broadhead Phillips PM2.5×2.5 screws (1) and the two Phillips PM2.0×2.5 screws (2) that secure the display hinges to the display enclosure. Remove the display hinges (3). To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure (1), and then lift the antenna cables from the display enclosure (2).
  • Page 90 To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). NOTE: If replacing the display enclosure, be sure that the subcomponents (including the webcam/ microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.

  • Page 91: System Board

    Windows 8.1 Professional Description Spare part number HP 14, Compaq 14, and HP 240/246 G3 models with Intel processors: NOTE: HP 246 G3 models offer only discrete graphics. Non-touch screen models with an Intel Core i5-5200U processor and 2 GB of discrete graphics...
  • Page 92 775632-xxx Non-touch screen models with an Intel Celeron N2815 processor and UMA graphics 775630-xxx HP 14, Compaq 14, and HP 245 G3 models with AMD processors AMD A8-6410 processor with UMA graphics without a touch screen ● Without Windows 8 764170-001 ●...
  • Page 93 Description Spare part number ● Without Windows 8 764171-001 ● Windows 8 Standard 764171-501 AMD A8-6410 processor with 2 GB of discrete graphics memory without a touch screen ● Without Windows 8 764176-001 ● Windows 8 Standard 764176-501 AMD A4-6210 processor with UMA graphics without a touch screen ●...
  • Page 94 AMD E1-2100 processor with 2 GB of discrete graphics memory without a touch screen ● Without Windows 8 762429-001 ● Windows 8 Standard 762429-501 HP 245 G3 models: AMD A4-5000 processor and 1 GB of discrete graphics memory without a touch screen: ● Without Windows 8 766011-001 ● Windows 8 Standard 766011-501 ●...
  • Page 95 Description Spare part number AMD A6-6310 processor and UMA graphics memory with a touch screen: ● Without Windows 8 793101-001 ● Windows 8 Standard 793101-501 ● Windows 8 Professional 793101-601 Before removing the system board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 96 Remove the three Phillips PM2.5×4.0 screws (1) that secure the system board to the computer. Lift the right side of the system board (2), and then pull the board away from the computer to remove Reverse this procedure to install the system board. Chapter 4 Removal and replacement procedures...

  • Page 97: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 757612-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 98 Lift the speakers from the base enclosure (2). NOTE: Note the rubber gaskets around each screw. When installing the speakers, make sure the gaskets are installed correctly. Reverse this procedure to install the speakers. Chapter 4 Removal and replacement procedures...

  • Page 99: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with Intel processors and discrete graphics 757602-001 Heat sink for use in models with Intel processors and UMA graphics 757603-001 Heat sink for use in models with Intel Pentium and Celeron processors and UMA graphics 766504-001...
  • Page 100 Remove the heat sink assembly (2) from the system board. Discrete heat sink: UMA heat sink: Chapter 4 Removal and replacement procedures...
  • Page 101 The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. The following illustrations show replacement thermal material locations.

  • Page 102: Rtc Battery

    RTC battery Description Spare part number RTC battery 759981-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 103 Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery (2). Reverse this procedure to install the RTC battery. Component replacement procedures...
  • Page 104 Chapter 4 Removal and replacement procedures...

  • Page 105: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) In Windows 8

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 106: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside...

  • Page 107: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    The BIOS searches three places for the diagnostic tools, in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page...
  • Page 108 100 Chapter 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 109: Using Setup Utility (Bios) And System Diagnostics In Windows 7

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 110: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 111: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    The BIOS searches three places for the diagnostic tools, in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 103.
  • Page 112 104 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7...

  • Page 113: Computer Setup (Bios) And Hp Pc Hardware Diagnostics (Uefi) In Suse Linux

    Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 114: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 115: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 116: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. Click Download, and then select Run. 108 Chapter 7 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in SUSE Linux...

  • Page 117: Specifications

    Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 244 mm 9.61 in Width 345 mm 13.58 in Height 25.3 mm 1.00 in Weight (with 3 cell battery) 1910 g 4.21 lb Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A –...

  • Page 118: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 119: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB* 500-GB* (9.5 mm) (7.0 mm) Dimensions Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm Weight 115.0 g 115.0 g 92.0 g Interface type SATA...

  • Page 120: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 121: Backing Up, Restoring, And Recovering In Windows 8

    Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 122: Restore And Recovery

    The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 123: Recovering Using Hp Recovery Manager

    ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 115.

  • Page 124: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 125: Backing Up, Restoring, And Recovering In Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 126: Creating The Recovery Media

    Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 120. Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.

  • Page 127: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.

  • Page 128: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 129: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 130 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. 122 Chapter 10 Backing up, restoring, and recovering in Windows 7...

  • Page 131: 11 Backup And Recovery In Suse Linux

    Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive.
  • Page 132 Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image Restore DVD, you must first create the recovery disc. To create the recovery disc: NOTE: HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure.

  • Page 133: 12 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 134 Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

  • Page 135: Non-Volatile Memory Usage

    (keyboard, when the system BIOS is memory and is accessible) mouse, & updated. available on the HP battery website. Writing data management). to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial...
  • Page 136 Fingerprint 512kByte Stores By enrolling in HP Only a digitally signed reader Flash fingerprint ProtectTools Security application can make templates. Manager. the call to write to the flash.

  • Page 137: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.
  • Page 138 130 Chapter 12 Statement of Volatility...

  • Page 139: 13 Power Cord Set Requirements

    13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 140: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 141 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
  • Page 142 134 Chapter 13 Power cord set requirements...

  • Page 143: 14 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
  • Page 144 136 Chapter 14 Recycling...

  • Page 145: Index

    33 precautions 46 boot order display cable product description 3 changing 121 illustrated 28 removing 68 changing HP Recovery Manager removing 80 spare part number 31, 41 spare part number 33 specifications 111 bottom 17 display enclosure hard drive bracket...
  • Page 146 51, 79, 80 caps lock 12 product description 4 spare part number 33, 39 hard drive 10 USB 2.0 8 HP PC Hardware Diagnostics (UEFI) mute 12 USB 3.0 9 downloading 99, 103, 108 power 10, 12 power button board...
  • Page 147 35 recovery 120, 123 USB legacy support 105 service labels discs 113, 116 locating 16 HP Recovery Manager 115, 120 serviceability, product description 5 vents, identifying 9, 15 media 116 slots video, product description 4 options 114...
  • Page 148 140 Index...

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