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Chapter 7. Troubleshooting computer
problems
This chapter provides information on what to do if you experience a problem
with your computer.
Troubleshooting
To make sure that your computer has the features that are introduced in the
following sections, consult the online help or the list shipped with your
computer.
Battery and power problems
This topic provides instructions on troubleshooting battery and power problems.
Print these instructions first.
The computer turns off before the battery status indicator shows empty, or
the computer operates after the battery status indicator shows empty.
Reset the battery gauge using OneKey Optimizer. If the problem persists, replace
with a new battery pack.
The operating time of a fully charged battery pack is short.
Discharge and recharge the battery pack. If the problem persists, contact your
local Customer Support Center.
The computer does not operate with a fully charged battery pack.
The surge protector in the battery pack might be active. Turn off the computer for
one minute to disable the surge protector; then turn on the computer again.
The battery pack cannot be charged.
You cannot charge the battery when it is too hot. If the battery is hot, remove it
from the computer and let it cool to room temperature. After it cools, reinstall it
and recharge the battery pack. If the problem persists, contact your local
Customer Support Center.
The AC power adapter is connected to both the computer and the working
electrical outlet, but the AC power adapter icon is not displayed in the
Windows notification area, and the AC power indicator does not light up.
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