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ProLiant DL380 G3 with MSA500
Compaq ProLiant DL380 G3 with MSA500 Manuals
Manuals and User Guides for Compaq ProLiant DL380 G3 with MSA500. We have
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Compaq ProLiant DL380 G3 with MSA500 manuals available for free PDF download: Troubleshooting Manual, Supported Configurations
Compaq ProLiant DL380 G3 with MSA500 Troubleshooting Manual (204 pages)
Troubleshooting Guide
Brand:
Compaq
| Category:
Server
| Size: 1.59 MB
Table of Contents
Troubleshooting Guide
1
Table of Contents
3
Introduction
8
What's New
8
Revision History
9
375445-402 (April 2011)
9
375445-401 (January 2011)
9
375445-Xx9 (June 2010)
9
Introduction
9
375445-Xx8 (July 2009)
10
Introduction
10
375445-Xx7 (November 2008)
11
375445-Xx6 (September 2007)
11
Introduction
11
375445-Xx5 (June 2006)
12
375445-Xx4 (May 2006)
12
375445-Xx3 (September 2005)
12
Getting Started
13
HP Proliant 100 Series Server Troubleshooting Information
13
How to Use this Guide
13
Pre-Diagnostic Steps
14
Important Safety Information
14
O POST Error Messages and Beep Codes (on
14
Symbols on Equipment
14
Warnings and Cautions
15
Electrostatic Discharge
16
Preventing Electrostatic Discharge
16
Grounding Methods to Prevent Electrostatic Discharge
16
Symptom Information
17
Prepare the Server for Diagnosis
17
Performing Processor Procedures in the Troubleshooting Process (on
19
Common Problem Resolution
20
Loose Connections
20
Service Notifications
20
Firmware Updates
20
DIMM Handling Guidelines
21
Hard Drive Guidelines
21
SAS and SATA Hard Drive Guidelines
21
SCSI Hard Drive Guidelines
21
Hard Drive LED Combinations
22
Hot-Plug SCSI Hard Drive LED Combinations
22
SAS and SATA Hard Drive LED Combinations
22
Server Updates with an HP Trusted Platform Module and Bitlocker™ Enabled
23
Diagnostic Flowcharts
24
Troubleshooting Flowcharts
24
Troubleshooting Flowchart Reference Websites
24
O C-Class Server Blade POST Problems Flowchart (on
24
O C-Class Server Blade Power-On Problems Flowchart (on
24
Start Diagnosis Flowchart
26
General Diagnosis Flowchart
26
Power-On Problems Flowchart
28
POST Problems Flowchart
32
Operating System Boot Problems Flowchart
34
Server Fault Indications Flowchart
36
Hardware Problems
39
Procedures for All Proliant Servers
39
Power Problems
39
Power Source Problems
39
Power Supply Problems
39
System Open Circuits and Short Circuits
40
UPS Problems
40
General Hardware Problems
41
Problems with New Hardware
41
Unknown Problem
42
Breaking the Server down to the Minimum Hardware Configuration (on
42
Third-Party Device Problems
43
Internal System Problems
44
Battery Pack Problems
44
CD-ROM and DVD Drive Problems
44
Diskette Drive Problems
45
Drive Problems (Hard Drives and Solid State Drives)
46
SD Card Problems
48
USB Drive Key Problems
48
Fan Problems
49
HP Trusted Platform Module Problems
50
Memory Problems
50
PPM Problems
52
Processor Problems
53
Tape Drive Problems
53
Graphics and Video Adapter Problems
55
External Device Problems
55
Video Problems
55
Mouse and Keyboard Problems
57
Audio Problems
57
Printer Problems
57
Cable Problems
58
Local I/O Cable Problems
58
Modem Problems
58
Network Controller Problems
60
Expansion Board Problems
61
Software Problems
62
Operating System Problems and Resolutions
62
Operating System Problems
62
Operating System Updates
63
Restoring to a Backed-Up Version
64
When to Reconfigure or Reload Software
64
Linux Operating Systems
65
Application Software Problems
65
Software Locks up
65
Errors Occur after a Software Setting Is Changed
65
Errors Occur after the System Software Is Changed
65
Errors Occur after an Application Is Installed
65
ROM Problems
66
Remote ROM Flash Problems
66
Boot Problems
67
Server Does Not Boot
67
Software Tools and Solutions
69
Configuration Tools
69
Smartstart Software
69
HP ROM-Based Setup Utility
69
Smartstart Scripting Toolkit
69
Using Rbsu
70
Auto-Configuration Process
70
Boot Options
71
Bios Serial Console
71
Array Configuration Utility
72
Option ROM Configuration for Arrays
73
Re-Entering the Serial Number and Product ID
73
Management Tools
74
Automatic Server Recovery
74
Rompaq Utility
75
Ilo and Ilo 2 Technology
75
Ilo 3 Technology
75
Erase Utility
76
Redundant ROM Support
76
USB Support
76
Diagnostic Tools
77
HP Insight Diagnostics
77
HP Insight Diagnostics Survey Functionality
77
Smart Array Scsi Diagnosis Feature
77
Integrated Management Log
78
Array Diagnostic Software
78
Remote Support and Analysis Tools
79
HP Insight Remote Support Software
79
Keeping the System Current
79
Drivers
79
Version Control
80
Proliant Support Packs
80
Operating System Version Support
80
Firmware
80
HP Smart Update Manager
80
System Online ROM Flash Component Utility
81
Subscriber's Choice
81
Care Pack
82
Firmware Maintenance
82
Types of ROM
82
System Rom
82
Automatic Backup
83
Verifying Firmware Versions
84
Updating Firmware
84
HP Smart Update Manager Deployment
85
System Rompaq Firmware Upgrade Utility
85
ROM Update Utility
86
Unsupported Processor Stepping with Intel® Processors
87
Unsupported Processor Stepping with AMD Processors
87
HP Resources for Troubleshooting
88
Online Resources
88
HP Technical Support Website
88
HP Guided Troubleshooting Website
88
Server Documentation
88
White Papers
88
Service Notifications, Advisories, and Notices
88
Subscription Services
88
HP Care Pack Services
89
Product Information Resources
89
Additional Product Information
89
Registering the Server
89
Overview of Server Features and Installation Instructions
89
Key Features, Option Part Numbers
89
Server and Option Specifications, Symbols, Installation Warnings, and Notices
89
Teardown Procedures, Part Numbers, Specifications
90
Technical Topics
90
Product Installation Resources
90
Switch Settings, LED Functions, Drive, Memory, Expansion Board and Processor Installation Instructions, and Board Layouts
90
External Cabling Information
90
Power Capacity
90
Product Configuration Resources
90
Device Driver Information
90
DDR3 Memory Configuration
91
Operating System Version Support
91
Operating System Installation and Configuration Information (for Factory-Installed Operating Systems)
91
Server Configuration Information
91
Installation and Configuration Information for the Server Setup Software
91
Software Installation and Configuration of the Server
91
Ilo Information
91
Management of the Server
91
Installation and Configuration Information for the Server Management System
92
Fault Tolerance, Security, Care and Maintenance, Configuration and Setup
92
Error Messages
93
ADU Error Messages
93
Introduction to ADU Error Messages
93
Board in Use by Expand Operation
96
Board Not Attached
96
Unknown Disable Code
111
Unrecoverable Read Error
111
ADU Version 8.0 through 8.28 Error Messages
113
POST Error Messages and Beep Codes
123
Introduction to POST Error Messages
123
Non-Numeric Messages or Beeps Only
123
Processor X Unsupported Wattage
130
100 Series
134
Rom Error
134
System Board Failure
135
Asr Timer Failure
135
Series
136
300 Series
141
400 Series
142
1100 Series
143
1700 Series
147
1786-Slot X Drive Array Recovery Needed
168
Drive Array Reports Incorrect Drive Replacement
169
1800 Series
172
Event List Error Messages
173
Introduction to Event List Error Messages
173
A CPU Power Module (System Board, Socket X)
173
ASR Lockup Detected: Cause
173
Automatic Operating System Shutdown Initiated Due to Fan Failure
174
Automatic Operating System Shutdown Initiated Due to Overheat Condition
174
Blue Screen Trap: Cause [NT]
174
Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)
174
EISA Expansion Bus Master Timeout (Slot X)
174
PCI Bus Error (Slot X, Bus Y, Device Z, Function X)
174
Processor Correctable Error Threshold Passed (Slot X, Socket Y)
175
Processor Uncorrectable Internal Error (Slot X, Socket Y)
175
Real-Time Clock Battery Failing
175
System AC Power Overload (Power Supply X)
175
System AC Power Problem (Power Supply X)
175
System Fan Failure (Fan X, Location)
175
System Fans Not Redundant
176
System Overheating (Zone X, Location)
176
System Power Supplies Not Redundant
176
System Power Supply Failure (Power Supply X)
176
Unrecoverable Host Bus Data Parity Error
176
Uncorrectable Memory Error (Slot X, Memory Module Y)
176
HP Bladesystem P-Class Infrastructure Error Codes
176
Server Blade Management Module Error Codes
177
Power Management Module Error Codes
180
Port 85 Codes and Ilo Messages
181
Troubleshooting the System Using Port 85 Codes
181
Processor-Related Port 85 Codes
181
Memory-Related Port 85 Codes
182
Expansion Board-Related Port 85 Codes
183
Miscellaneous Port 85 Codes
184
Windows® Event Log Processor Error Codes
185
Message ID: 4137
185
Message ID: 4140
185
Message ID: 4141
185
Message ID: 4169
185
Message ID: 4190
185
Contacting HP
187
Contacting HP Technical Support or an Authorized Reseller
187
Customer Self Repair
187
Server Information You Need
187
Operating System Information You Need
188
Microsoft® Operating Systems
188
Linux Operating Systems
189
Novell Netware Operating Systems
190
SCO Operating Systems
190
IBM OS/2 Operating Systems
191
Oracle Solaris Operating Systems
192
Acronyms and Abbreviations
193
Index
198
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Compaq ProLiant DL380 G3 with MSA500 Supported Configurations (30 pages)
Implementing Novell NetWare 6.5 on ProLiant servers integration note
Brand:
Compaq
| Category:
Desktop
| Size: 0.57 MB
Table of Contents
Table of Contents
1
Abstract
2
Acronyms in Text
2
Introduction to Novell Netware 6.5
3
Supported Configurations
3
Recommended System Configuration
3
Server Platforms
4
Supported Software
5
Supported Storage Options
5
Supported Network Interface Controllers
6
Server Management Using Ilo, Ilo2, or RILOE II
10
Smartstart Support
10
Installation Procedures
11
Performing a New Installation
11
Upgrade Procedures
13
Reviewing the Requirements
13
Understanding the Upgrade Options
14
Preparing the Network Using Netware Deployment Manager
14
Post Upgrade Tasks
17
Updating NSS Volumes
17
Installing or Updating Novell Client Software
18
Installing Product Updates
18
Troubleshooting
19
For more Information
30
Call to Action
30
Compaq ProLiant DL380 G3 with MSA500 Supported Configurations (23 pages)
Implementing Microsoft Windows Server 2003 with Service Pack 1 on ProLiant servers integration note
Brand:
Compaq
| Category:
Desktop
| Size: 0.28 MB
Table of Contents
Table of Contents
1
Abstract
2
Introduction to Windows Server 2003 and Service Pack 1
2
Supported Configurations
2
Recommended System Configuration
3
Server Platforms
3
Supported Software
6
Supported Storage Options
7
Supported Network Interface Controllers
11
Proliant Cluster Support
13
PCI Hot Plug Support
13
Lights-Out Management Support
14
Smartstart Installation Paths
14
Pre-Installation Tasks
14
Procedures for Performing a Clean Installation
16
Blade Installation
16
Manual Install
16
Unattended Install
18
Known Issues and Workarounds
18
For more Information
23
Call to Action
23
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