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Engage One Retail System 145
HP Engage One Retail System 145 POS Manuals
Manuals and User Guides for HP Engage One Retail System 145 POS. We have
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HP Engage One Retail System 145 POS manuals available for free PDF download: Maintenance And Service Manual, Hardware Reference Manual
HP Engage One Retail System 145 Maintenance And Service Manual (141 pages)
Brand:
HP
| Category:
Touch terminals
| Size: 6.41 MB
Table of Contents
Table of Contents
5
1 Product Overview
9
Standard Features
9
Integrated Features
11
Stand Options
12
HP Engage One Basic I/O Connectivity Base Components
12
HP Engage One Advanced I/O Connectivity Base Components
13
Connecting an AC Adapter to Power
14
Locating the Engage One Power Button
15
Locating the I/O Connectivity Base Power Button
15
Adjusting the Engage One Head Unit
16
Engage One Serial Number Location
17
I/O Connectivity Base Serial Number Location
17
2 Illustrated Parts Catalog
18
Computer Major Components
18
Peripherals
20
Cables and Adapters
21
3 Routine Care, SATA Drive Guidelines, and Disassembly Preparation
22
Computer Operating Guidelines and Routine Care
22
Touch Screen Maintenance
22
MSR Maintenance
23
Service Considerations
23
Tools and Software Requirements
23
Screws
23
Cables and Connectors
23
Lithium Coin Cell Battery
23
Electrostatic Discharge Information
24
Generating Static
24
Preventing Electrostatic Damage to Equipment
24
Personal Grounding Methods and Equipment
25
Grounding the Work Area
25
Recommended Materials and Equipment
26
4 Removal and Replacement Procedures
27
Preparation for Disassembly
27
Attaching an I/O Connectivity Base to the Engage One
28
Connecting a Standalone I/O Connectivity Base to the Engage One
30
Configuring the I/O Connectivity Base's Powered Serial Ports
30
Connecting a Standalone Optional Fingerprint Reader to the I/O Connectivity Base
32
Attaching an Optional Fingerprint Reader to the I/O Connectivity Base
33
Removing and Attaching the Engage One Head Unit to the Stand
35
Mounting the Engage One Head Unit to a Wall
36
Mounting the Engage One to a Counter Top
38
Installing a Security Cable on the I/O Connectivity Base
40
Installing a Security Cable on the Engage One Column
41
Installing a Security Screw on the Engage One Head Unit and Stand
42
Installing a Security Screw on the Engage One Head Unit and VESA Mount
43
Removing and Replacing the Column Printer
43
Removing the Display Panel
49
System Board Components
50
Installing a 2 X 20 Customer-Facing Display (CFD)
51
Memory Modules
53
DDR4-SDRAM Sodimms
53
Removing a SODIMM
53
Removing and Installing an M.2 Solid-State Drive (SSD)
56
Removing the WLAN Module
57
Removing the Heat Sink
59
Removing the Fan Assembly
60
Removing the Speakers
61
Removing the Power Button Board
62
Removing the MSR (Magnetic Stripe Reader)
63
MSR Configuration
64
Removing the MSR LED Board
66
Removing the System Board
67
System Board Callouts
69
Removing the Antennas
70
5 Using the Column Printer
71
Standard Features
71
Printing Features
71
When to Change the Receipt Paper
72
Loading the Printer Receipt Paper
72
Thermal Paper Specifications
73
Qualified Paper Grades
73
Troubleshooting the Printer
74
Printer Tone and Green LED
75
Printing Issues
75
Printer Does Not Function
76
Latch Failsafe
77
Cleaning the Printer
77
6 Cable Routing Configurations
78
Cable Matrix for Engage One with Integrated Column Printer and Basic I/O Connectivity Base
78
Cable Matrix for Engage One with Integrated Column Printer and Advanced I/O Connectivity Base
79
Cable Matrix for Engage One Without I/O Connectivity Base
80
Cable Matrix for Engage One with I/O Connectivity Base
81
Cable Matrix for Engage One with Basic I/O Connectivity Base and Standalone Printer
82
Cable Matrix for Engage One with Advanced I/O Connectivity Base and Standalone Printer
83
7 Configuring the Software
84
Touch Screen Calibration for Windows 10 Professional and Windows 10 Iot Enterprise for Retail
84
Configuring Optional HP Integrated Peripheral Modules
84
8 Computer Setup (F10) Utility
85
Computer Setup (F10) Utilities
85
Using Computer Setup (F10) Utilities
85
Computer Setup-Main
87
Computer Setup-Security
89
Computer Setup-Advanced
91
Recovering the Configuration Settings
95
9 POST Error Messages and Diagnostic Front Panel Leds and Audible Codes
96
POST Numeric Codes and Text Messages
96
Interpreting System Validation Diagnostic Front Panel Leds and Audible Codes
101
10 Password Security and Resetting CMOS
103
Resetting the Password Jumper
103
Changing a Setup or Power-On Password
104
Deleting a Setup or Power-On Password
105
Clearing and Resetting the CMOS
105
11 Using HP PC Hardware Diagnostics (UEFI)
107
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
107
Using Remote HP PC Hardware Diagnostics (UEFI) Settings (Select Products Only)
108
Customizing Remote HP PC Hardware Diagnostics (UEFI) Settings
108
12 Troubleshooting Without Diagnostics
109
Safety and Comfort
109
Before You Call for Technical Support
109
Helpful Hints
110
Solving Retail System-Specific Problems
111
Solving General Problems
112
Solving Printer Problems
116
Solving Hardware Installation Problems
117
Solving Network Problems
118
Solving Memory Problems
120
Solving USB Flash Drive Problems
122
Solving Internet Access Problems
122
Solving Software Problems
124
13 System Backup and Recovery
125
Backing Up, Restoring, and Recovering in Windows 10
125
Creating Recovery Media and Backups
125
Creating HP Recovery Media (Select Products Only)
125
Using Windows Tools
127
Restore and Recovery
127
Recovering Using HP Recovery Manager
127
What You Need to Know before You Get Started
127
Using HP Recovery Media to Recover
128
Using the HP Recovery Partition (Select Products Only)
128
Changing the Computer Boot Order
129
Removing the HP Recovery Partition (Select Products Only)
129
Appendix A Power Cord Set Requirements
130
General Requirements
130
Japanese Power Cord Requirements
130
Country-Specific Requirements
131
Appendix B Statement of Memory Volatility
132
Nonvolatile Memory Usage
134
Questions and Answers
136
Using HP Sure Start (Select Models Only)
137
130 Appendix C Specifications
138
Appendix C Specifications
140
Index
140
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HP Engage One Retail System 145 Hardware Reference Manual (65 pages)
Brand:
HP
| Category:
Touch terminals
| Size: 3.9 MB
Table of Contents
Table of Contents
5
1 Product Overview
9
Standard Features
9
Integrated Features
11
Stand Options
12
HP Engage One Basic I/O Connectivity Base Components
12
HP Engage One Advanced I/O Connectivity Base Components
13
Connecting an AC Adapter to Power
14
Locating the Engage One Power Button
15
Locating the I/O Connectivity Base Power Button
15
Adjusting the Engage One Head Unit
16
Engage One Serial Number Location
17
I/O Connectivity Base Serial Number Location
17
2 Cable Routing Configurations
18
Cable Matrix for Engage One with Integrated Column Printer and Basic I/O Connectivity Base
18
Cable Matrix for Engage One with Integrated Column Printer and Advanced I/O Connectivity Base
19
Cable Matrix for Engage One Without I/O Connectivity Base
20
Cable Matrix for Engage One with I/O Connectivity Base
21
Cable Matrix for Engage One with Basic I/O Connectivity Base and Standalone Printer
22
Cable Matrix for Engage One with Advanced I/O Connectivity Base and Standalone Printer
23
3 Hardware Configurations and Upgrades
24
Tools Needed
24
Warnings and Cautions
24
Attaching an I/O Connectivity Base to the Engage One
25
Connecting a Standalone I/O Connectivity Base to the Engage One
27
Configuring the I/O Connectivity Base's Powered Serial Ports
27
Connecting a Standalone Optional Fingerprint Reader to the I/O Connectivity Base
29
Attaching an Optional Fingerprint Reader to the I/O Connectivity Base
30
Removing the Engage One Head Unit from the Stand
32
Attaching the Engage One Head Unit to the Stand
33
Mounting the Engage One Head Unit to a Wall
33
Mounting the Engage One to a Counter Top
35
Installing a Security Cable on the I/O Connectivity Base
37
Installing a Security Cable on the Engage One Column
37
Installing a Security Screw on the Engage One Head Unit and Stand
38
Installing a Security Screw on the Engage One Head Unit and VESA Mount
38
Removing the Display Panel
39
Replacing the Display Panel
40
System Board Components
42
Installing a 2 X 20 Customer-Facing Display (CFD)
42
Installing Memory
45
DDR4-SDRAM Sodimms
45
Removing and Installing a Memory Module
45
Removing and Installing an M.2 Solid-State Drive (SSD)
48
Inserting an Internal SD Card
49
Removing and Installing a WLAN Module
50
4 Using the Column Printer
52
Standard Features
52
Printing Features
52
When to Change the Receipt Paper
53
Loading the Printer Receipt Paper
53
Thermal Paper Specifications
54
Qualified Paper Grades
54
Troubleshooting the Printer
55
Printer Tone and Green LED
56
Printing Issues
56
Printer Does Not Function
57
Latch Failsafe
58
Cleaning the Printer
58
5 Configuring the Software
59
Touch Screen Calibration for Windows 10 Professional and Windows 10 Iot Enterprise for Retail
59
Configuring Optional HP Integrated Peripheral Modules
59
Appendix A Enabling Encryption on the MSR
60
Appendix B Electrostatic Discharge
61
Preventing Electrostatic Damage
61
Grounding Methods
61
Appendix C Computer Operating Guidelines, Routine Care, and Shipping Preparation
62
Computer Operating Guidelines and Routine Care
62
Touch Screen Maintenance
62
MSR Maintenance
63
Shipping Preparation
63
Appendix D Accessibility
64
Supported Assistive Technologies
64
Contacting Support
64
Index
65
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