HP LASERJET ENTERPRISE MFP M725dn Printer Manuals

HP LASERJET ENTERPRISE MFP M725dn Printer Manuals

Manuals and User Guides for HP LASERJET ENTERPRISE MFP M725dn Printer. We have 1 HP LASERJET ENTERPRISE MFP M725dn Printer manual available for free PDF download: Troubleshooting Manual

HP LASERJET ENTERPRISE MFP M725dn Troubleshooting Manual

HP LASERJET ENTERPRISE MFP M725dn Troubleshooting Manual (546 pages)

LASERJET ENTERPRISE MFP M725

Brand: HP | Category: Copier | Size: 8.64 MB

Table of Contents

Table of Contents
7
Theory of Operation

33
Solve Problems

143
- Solve Problems Checklist
  144
- Helpful Printed Pages
  146
  - Menu Map
    146
  - Current Settings Pages
    146
- Preboot Menu Options
  147
- Table 2-1 Preboot Menu Options (1 of 6)
  147
- Table 2-2 Preboot Menu Options (2 of 6)
  149
- Table 2-3 Preboot Menu Options (3 of 6)
  150
- Table 2-4 Preboot Menu Options (4 of 6)
  151
- Table 2-5 Preboot Menu Options (5 of 6)
  151
- Table 2-6 Preboot Menu Options (6 of 6)
  152
- Troubleshooting Process
  154
- Tools for Troubleshooting
  165
  - Individual Component Diagnostics
    165
    
    LED Status
    165
    
    Understand Lights on the Formatter
    165
    
    Table 2-8 Heartbeat LED, Status
    166
    
    Engine Diagnostics
    167
    
    Engine-Test Button
    167
    
    Figure 2-7 Locating the Engine-Test
    168
    
    Paper Path Test
    170
    
    Paper Path Sensor Tests
    171
    
    Table 2-9 Paper-Path Sensors
    171
    
    Manual Sensor Tests
    172
    
    Table 2-10 Manual Sensor Tests
    172
    
    Cartridge Door Switch (SW3)
    174
    
    Figure 2-8 Test the Cartridge Door Switch
    174
    
    Figure 2-9 Test the Left Door Switch
    175
    
    Left Door Switch (SW1)
    175
    
    Right Door Sensor (SR8)
    176
    
    Cartridge Install Sensor (SR1)
    177
    
    Figure 2-10 Test the Top Sensor
    178
    
    TOP (Top-Of-Page) Sensor (SR9)
    178
    
    Figure 2-11 Fuser Loop Sensor
    179
    
    Fuser Loop Sensor (SR6)
    179
    
    Figure 2-12 Fuser Output Sensor
    180
    
    Fuser Output Sensor (SR12)
    180
    
    Duplex Switchback Sensor (SR1)
    181
    
    Figure 2-13 Duplex Switchback Sensor
    181
    
    Duplexer Refeed Sensor (SR2)
    182
    
    Figure 2-14 Duplexer Refeed Sensor
    182
  - Tray 4 Feed Sensor (SR1)
    183
  - Figure 2-15 Tray 4 Feed Sensor
    183
  - Output Sensor (SR3)
    184
  - Figure 2-16 Output Sensor
    184
- Tray/Bin Manual Sensor Tests
  185
  - Table 2-11 Tray/Bin Manual Sensor Test
    185
  - Base Product Trays
    187
  - Figure 2-17 Tray 1 Paper Sensor
    187
  - Figure 2-18 Tray 2 Paper Sensor
    188
  - Figure 2-19 Tray 2 Paper Surface Sensor
    189
  - Figure 2-20 Tray 2 Paper Size Switches
    190
  - Figure 2-21 Tray 3 Paper Sensor
    191
  - Figure 2-22 Tray 3 Paper Surface Sensor
    192
  - Figure 2-23 Tray 3 Paper Size Switches
    193
  - Figure 2-24 Output bin Full Sensor
    194
  - Figure 2-25 Tray 4 Paper Sensor
    195
  - Optional 500-Sheet Paper Tray (Tray 4)
    195
  - Figure 2-26 Tray 4 Paper Surface Sensor
    196
  - Figure 2-27 Tray 4 Paper Size Switches
    197
  - Figure 2-28 Tray 4 Feed Sensor
    198
  - Figure 2-29 Lower Right Door Sensor
    199
  - 1X500 and 3X500 Paper Deck Trays
    200
  - Figure 2-30 Test the Tray 4 Door Switch
    201
  - Figure 2-31 Tray 4 Paper Sensor
    204
  - HCI Trays
    204
  - Figure 2-32 Tray 4 Paper Surface Sensor
    205
  - Figure 2-33 Tray 4 Paper Size Sensor
    206
  - Figure 2-34 Tray 4 Paper Feed Sensor
    207
  - Figure 2-35 Tray 4 Door Open Sensor
    208
  - Figure 2-36 Tray 5 Paper Sensor
    209
  - Figure 2-37 Tray Paper Surface Sensor
    210
  - Figure 2-38 Tray 5 Paper Size Sensor
    211
  - Figure 2-39 Tray 5 Feed Sensor
    212
- Scanner Sensor Tests
  213
- Figure 2-40 HCI Exit Sensor
  213
- Print/Stop Test
  215
- Component Tests
  216
  - Control-Panel Tests
    216
  - Half Self-Test
    216
  - Drum Rotation Test Check
    217
  - Component Test (Special-Mode Test)
    217
  - Table 2-12 Component Tests
    217
- Diagrams
  219
- Internal Print-Quality Test Pages
  249
  - Clean the Paper Path
    249
    
    Set up an Auto Cleaning Page
    249
  - Print a Configuration Page
    250
    
    Configuration Page
    250
    
    Figure 2-74 Configuration Page
    250
    
    Figure 2-75 HP Embedded Jetdirect Page
    251
    
    HP Embedded Jetdirect Page
    251
    
    Finding Important Information on the Configuration Pages
    252
    
    Table 2-16 Important Information on the Configuration
    252
- Control Panel Menus
  253
  - Administration Menu
    253
    
    Reports Menu
    253
    
    General Settings Menu
    255
    
    Copy Settings Menu
    263
    
    Scan/Digital Send Settings Menu
    270
    
    Fax Settings Menu
    282
    
    General Print Settings Menu
    295
    
    Default Print Options Menu
    298
    
    Display Settings Menu
    300
    
    Manage Supplies Menu
    302
    
    Manage Trays Menu
    305
    
    Network Settings Menu
    307
    
    Troubleshooting Menu
    321
    
    Backup/Restore Menu
    325
    
    Device Maintenance Menu
    325
    
    Calibration/Cleaning Menu
    326
    
    Service Menu
    327
    
    USB Firmware Upgrade Menu
    327
    
    A1 Jam in Upper Left Door
    328
    
    Control-Panel Message Types
    328
    
    Control-Panel Messages
    328
    
    Interpret Control-Panel Messages
    328
    
    YY Internal Clock Error to Continue, Touch "OK
    328
    
    A1 Jam in Upper bin
    329
    
    D1 Jam in Upper Left Door
    329
    
    FF Jam in Upper bin
    329
    
    FF Jam in Upper Left Door
    329
    
    A4.D4 Jam in Lower Right Door
    330
    
    Jam in Stapler
    330
    
    A4.D4 Jam in Tray 4
    331
    
    A4.D5 Jam in Lower Right Door
    331
    
    A4.D5 Jam in Middle Right Door
    332
    
    A4.D6 Jam in Lower Right Door
    333
    
    A4.D6 Jam in Middle Right Door
    333
    
    A4.FF Jam in Tray 4 or 13.A4.FF Jam in Lower Right Door or 13.A4.FF Jam in Middle Right Door
    334
    
    A5.D5 Jam in Tray 5
    334
    
    A5.D6 Jam in Lower Right Door
    335
    
    A5.FF Jam in Tray 5 or 13.A5.FF Jam in Lower Right Door or 13.A5.FF Jam Tray 4 (Inner Flap)
    335
    
    A6.D6 Jam in Tray 6
    336
    
    A6.FF Jam in Tray 6 or 13.A6.FF Jam Tray 5 (Inner Flap)
    336
    
    A7.D5 Jam in Lower Right Door
    337
    
    A7.D5 Jam Tray 4 (Inner Flap)
    337
    
    A7.D6 Jam Tray 5 (Inner Flap)
    338
    
    A7.FF Jam in Tray 4 or 13.A7.FF Jam in Tray 5 or 13.A7.FF Jam in Lower Right Door
    338
    
    AA.EE Door Open Jam
    338
    
    AB.EE Door Open Jam
    339
    
    AC.EE Door Open Jam
    339
    
    AD.EE Door Open Jam
    340
    
    B2.AD Jam in Top Cover Area
    340
- B2.AX Jam in Top Cover Area
  341
- B2.D1 Jam in Tray 1
  342
- B2.D2 Jam in Top Cover Area (Tray 2)
  342
- B2.D3 Jam in Top Cover Area (Tray 3) (no Optional Input Devices Installed)
  343
- B2.D3 Jam in Top Cover Area (Tray 3) (Optional Input Devices Installed)
  344
- B2.DD Jam in Top Cover Area
  344
- B2.DX Jam in Top Cover Area
  345
- B2.FF Jam in Top Cover Area
  346
- B4.FF Jam in Top Cover Area
  346
- B9.AX Fuser Area Jam
  347
- B9.CX Fuser Wrap Jam
  347
- B9.DD Fuser Area Jam (Top Cover)
  348
- B9.FF Jam in Left Door
  349
- BA.EE Door Open Jam
  349
- D1.DX Jam in Left Door
  349
- D1.FF Jam in Left Door
  350
- D3.00 Jam in Top Cover Area
  350
- D3.DX Jam in Duplexer
  351
- D3.FF Jam in Top Cover Area
  351
- DE.EE Jam in Duplexer (During a Print Job)
  352
- E1.DX Jam in Left Door
  352
- E1.FF Jam in Left Door
  353
- E6.AX Jam in Left Door
  353
- E6.BD Jam in Left Door
  354
- E6.BX Jam in Left Door
  354
- E6.DX Jam in Left Door
  354
- E6.Ff
  355
- EA.EE Door Open Jam
  355
- Ff.ff
  356
- WX.YZ Fuser Area Jam (Top Cover)
  356
- Insufficient Memory: <Device> to Continue, Touch "OK
  357
- Page too Complex to Continue, Touch "OK
  357
- C.XX
  366
- WX.YZ Used Board/Disk Installed
  373
- EIO <X> Buffer Overflow to Continue, Touch "OK
  374
- YZ Unexpected Size in Tray <X
  375
- Options
  375
- YZ Unexpected Type in Tray <X
  376
- YZ Unexpected Type in Tray <X> to Use Another Tray, Touch "Options
  377
- WX.YZ Error to Use Another Tray, Touch "Options
  378
- 347
  379
- 348
  380
- 349
  381
- XX.YY Error to Continue Turn off then on
  381
- WX.YZ Fuser Error to Continue Turn off then on
  382
- YY Error to Continue Turn off then on
  385
- Error to Continue Turn off then on
  386
- XX>.00 Error to Continue Turn off then on
  386
- XX.YY Error
  387
- XX.YY DC Controller Error to Continue Turn off then on
  387
- YY Error to Continue Turn off then on
  388
- Error
  388
- Environmental Sensor Malfunction
  388
- Error to Continue Turn off then on
  389
- Error to Continue Turn off then on
  390
- Tray <Y> Lifting Error
  391
- Media Input Source <Y> Pickup Mechanism Malfunction
  392
- No System to Continue Turn off then on
  393
- Output Accessory Failure to Continue Turn off then on
  393
- Output Accessory Failure to Continue Turn off then on
  394
- YY Error to Continue, Touch "OK
  394
- Error to Continue Turn off then on
  394
- X.YY Embedded Jetdirect Error
  395
- WX.00 Wireless Network Error to Continue Turn off then on
  396
- WX.YZ Embedded Jetdirect Error to Continue Turn off then on
  397
- YY.YY EIO Error to Continue Turn off then on
  397
- Corrupt Data in X Volume
  398
- Upgrade Not Performed File Is Corrupt
  398
- Upgrade Not Performed Timeout During Receive
  398
- Upgrade Not Performed Error Writing to Disk
  399
- Upgrade Not Performed Timeout During Receive
  399
- Upgrade Not Performed Error Reading Upgrade
  399
- Upgrade Not Performed Error Reading Upgrade
  400
- Upgrade Canceled by User
  400
- Upgrade Not Performed the File Is Invalid
  401
- 369
  401
- 370
  402
- Unsupported Disk
  403
- Unknown Disk
  403
- Incorrect Disk
  404
- Disk Malfunction
  404
- Disk Data Error
  404
- No Disk Installed
  404
- Disk Is Not Bootable Please Download Firmware
  404
- XX.yy
  405
- Binname> Full Remove All Paper from bin
  405
- Bad Optional Tray Connection
  405
- Black Cartridge Low
  406
- Black Cartridge very Low
  406
- Black Cartridge very Low to Continue, Touch "OK
  406
- Card Slot Device Failure to Clear Touch "Clear
  406
- Card Slot File Operation Failed to Clear Touch "Clear
  407
- Card Slot File System Is Full to Clear Touch "Clear
  407
- Card Slot Is Write Protected to Clear Touch "Clear
  407
- Card Slot Not Initialized to Clear Touch "Clear
  407
- Cartridge Ship Mode
  407
- Chosen Personality Not Available to Continue, Touch "OK
  407
- Cleaning Disk <X>% Complete Do Not Power off
  408
- Close Left Door
  408
- Close Right Door
  408
- Close Top Cover
  408
- Data Received
  409
- Disk Full Delete Stored Jobs
  409
- Disk Low Delete Stored Jobs
  409
- EIO <X> Disk Not Functional
  409
- EIO <X> Disk Spinning up
  410
- EIO Device Failure to Clear Touch "Clear
  410
- EIO File Operation Failed to Clear Touch "Clear
  410
- EIO File System Is Full to Clear Touch "Clear
  410
- EIO Is Write Protected to Clear Touch "Clear
  411
- EIO Not Initialized to Clear Touch "Clear
  411
- Event Log Is Empty
  411
- Fuser Kit Low
  411
- Fuser Kit very Low
  411
- Fuser Kit very Low to Continue, Touch "OK
  412
- Incompatible <Supply
  412
- Incompatible Supplies
  412
- Initializing
  412
- Install Black Cartridge
  413
- Install Fuser Unit
  413
- Install Supplies
  413
- Internal Disk Device Failure to Clear Touch "Clear
  413
- Internal Disk File Operation Failed to Clear Touch "Clear
  414
- Internal Disk File System Is Full to Clear Touch "Clear
  414
- Internal Disk Is Write Protected to Clear Touch "Clear
  414
- Internal Disk Not Found
  414
- Internal Disk Not Functional
  414
- Internal Disk Not Initialized to Clear Touch "Clear
  414
- Internal Disk Spinning up
  415
- Load Tray 1 [Type] [Size]
  415
- Load Tray 1 [Type] [Size] to Continue, Touch "OK
  415
- Load Tray <X>: [Size]
  415
- Load Tray <X>: [Size] to Continue, Touch "OK
  416
- Load Tray <X>: [Size] to Use Another Tray, Touch "Options
  416
- Load Tray <X>: [Type], [Size]
  416
- Load Tray <X>: [Type], [Size] to Use Another Tray, Touch "Options
  417
- Manually Feed Output Stack then Touch "OK" to Print Second Sides
  417
- Manually Feed: [Size]
  418
- Manually Feed: [Size] to Continue, Touch "OK
  418
- Manually Feed: [Size] to Use Another Tray, Touch "Options
  418
- Manually Feed: [Type], [Size] to Continue, Touch "OK
  419
- Manually Feed: [Type], [Size] to Use Another Tray, Touch "Options
  419
- Moving Solenoid
  419
- Moving Solenoid and Motor
  419
- No Job to Cancel
  419
- Output bin Full
  420
- Paperless Mode
  420
- Printing Engine Test
  420
- Printing Stopped to Continue, Touch "OK
  420
- RAM Disk Device Failure to Clear Touch "Clear
  421
- RAM Disk File Operation Failed to Clear Touch "Clear
  421
- RAM Disk File System Is Full to Clear Touch "Clear
  421
- RAM Disk Is Write Protected to Clear Touch "Clear
  421
- RAM Disk Not Initialized to Clear Touch "Clear
  421
- Remove Cartridge Lock
  421
- Remove the Toner Cartridge
  422
- Replace Black Cartridge
  422
- Replace Fuser Kit
  422
- Replace Supplies
  423
- ROM Disk Device Failed to Clear Touch "Clear
  423
- ROM Disk File Operation Failed to Clear Touch "Clear
  423
- ROM Disk File System Is Full to Clear Touch "Clear
  423
- ROM Disk Is Write Protected to Clear Touch "Clear
  424
- ROM Disk Not Initialized to Clear Touch "Clear
  424
- Size Mismatch in Tray <X
  424
- Standard bin Full Remove All Paper from bin
  424
- Supplies Low
  425
- Supplies very Low to Continue, Touch "OK
  425
- Supply Memory Warning
  425
- Tray <X> Empty: [Size]
  425
- Clear Jams
  436
Appendix A Service and Support

503
Appendix B Product Specifications

517
Appendix C Regulatory Information

519
- FCC Regulations
  520
- Environmental Product Stewardship Program
  521
  - Protecting the Environment
    521
  - Ozone Production
    521
  - Power Consumption
    521
  - Toner Consumption
    521
  - Paper Use
    521
  - Plastics
    521
  - HP Laserjet Print Supplies
    522
  - Return and Recycling Instructions
    522
    
    Multiple Returns (more than One Cartridge)
    522
    
    Shipping
    522
    
    Single Returns
    522
    
    United States and Puerto Rico
    522
    
    Non-U.S. Returns
    523
  - Paper
    523
  - Material Restrictions
    523
  - Disposal of Waste Equipment by Users
    524
  - Electronic Hardware Recycling
    524
  - Chemical Substances
    524
  - Material Safety Data Sheet (MSDS)
    524
  - For more Information
    524
- Declaration of Conformity
  526
- Declaration of Conformity (Fax Models)
  528
- Certificate of Volatility
  530
- Figure C-1 Certificate of Volatility (1 of 2)
  530
- Figure C-2 Certificate of Volatility (2 of 2)
  531
- Safety Statements
  532
  - Laser Safety
    532
  - Canadian DOC Regulations
    532
  - VCCI Statement (Japan)
    532
  - Power Cord Instructions
    532
  - Power Cord Statement (Japan)
    532
  - EMC Statement (China)
    533
  - EMC Statement (Korea)
    533
  - EMI Statement (Taiwan)
    533
  - Laser Statement for Finland
    533
  - GS Statement (Germany)
    535
  - Substances Table (China)
    535
  - Restriction on Hazardous Substances Statement (Turkey)
    535
  - Restriction on Hazardous Substances Statement (Ukraine)
    535
- Additional Statements for Telecom (Fax) Products
  536
- EU Statement for Telecom Operation
  536
- New Zealand Telecom Statements
  536
- Additional FCC Statement for Telecom Products (US)
  536
- Telephone Consumer Protection Act (US)
  537
- Industry Canada CS-03 Requirements
  537
- Vietnam Telecom Wired/Wireless Marking for ICTQC Type Approved Products
  538
- Japan Telecom Mark
  538
Index

539

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