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Lenovo ThinkPad E550 User Manual
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Lenovo ThinkPad E550 User Manual

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Summary of Contents for Lenovo ThinkPad E550

  • Page 1: User Guide

    User Guide ThinkPad E550, E555, and E550c...
  • Page 2 • “Important safety information” on page vi • Appendix F “Notices” on page 151 ® The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/UserManuals Fifth Edition (July 2016) ©...

  • Page 3: Table Of Contents

    ... . . Traveling with your computer ..Accessing Lenovo programs ..An introduction to Lenovo programs ..
  • Page 4 Lenovo Support Web site..devices ....Calling Lenovo ... . . Problems with the display and multimedia Purchasing additional services .
  • Page 5 Japan notice for ac power cord ..China RoHS....Lenovo product service information for Appendix D. ENERGY STAR model Taiwan ....
  • Page 6 User Guide...

  • Page 7: Read This First

    © Copyright Lenovo 2014, 2016...

  • Page 8: Important Safety Information

    The information in this document does not alter the terms of your purchase agreement or the Lenovo Limited Warranty. For more information, see “Warranty Information” in the Safety, Warranty, and Setup Guide that comes with your computer.

  • Page 9: Conditions That Require Immediate Action

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

  • Page 10: Power Cords And Power Adapters

    sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.

  • Page 11: Extension Cords And Related Devices

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. © Copyright Lenovo 2014, 2016...

  • Page 12: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 13: Notice For Non-Rechargeable Coin-Cell Battery

    • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings. © Copyright Lenovo 2014, 2016...

  • Page 14: Electrical Current Safety Information

    • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: •...

  • Page 15: Laser Safety Information

    EN 50332-2 (Clause 7 limits) for a wide band characteristic voltage of 75 mV. Using headphones that do not comply with EN 50332-2 can be dangerous due to excessive sound pressure levels. © Copyright Lenovo 2014, 2016 xiii...

  • Page 16: Additional Safety Information

    If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5 Limitation Values).

  • Page 17: Chapter 1. Product Overview

    “Computer specifications” on page 13 • “Operating environment” on page 13 • “Lenovo programs” on page 14 Locating computer controls, connectors, and indicators This section introduces the computer hardware features to give you the basic information you need to start using the computer.
  • Page 18 TrackPoint buttons (available on some models) Trackpad ® The keyboard contains the Lenovo unique ThinkPad pointing device. Pointing, selecting, and dragging are all part of a single process that you can perform without moving your fingers from a typing position. For more information, see “Using the ThinkPad pointing device”...

  • Page 19: Front View For Models With A 3D Camera

    Speakers Your computer is equipped with a pair of stereo speakers. Front view for models with a 3D camera Figure 2. Front view for models with a 3D camera 3D camera Infrared camera Color camera Infrared laser projector Microphones TrackPoint pointing stick Power button Numeric keypad System-status indicator...
  • Page 20 TrackPoint buttons (available on some models) Trackpad The keyboard contains the Lenovo unique ThinkPad pointing device. Pointing, selecting, and dragging are all part of a single process that you can perform without moving your fingers from a typing position. For more information, see “Using the ThinkPad pointing device”...

  • Page 21: Right-Side View

    Optical drive (available on some models) ac power connector USB 2.0 connector Lenovo OneLink connector Combo audio connector Connect a headphones or a headset that has a 3.5-mm (0.14-inch) 4-pole plug to the audio connector to listen to the sound from the computer.

  • Page 22: Left-Side View

    When a supported ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock is connected to the Lenovo OneLink connector, it can not only extend the computer capabilities but also provide ac power to the computer and charge the battery.
  • Page 23 7: Start the Power Manager program, click the Global Power Settings tab, and then follow the instructions on the screen. • For Windows 8.1 and Windows 10: Start the Lenovo Settings program, click POWER, and then follow the instructions on the screen.

  • Page 24: Bottom View

    For instructions on how to start the programs, see “Accessing Lenovo programs” on page 14. Note: When you attach a USB cable to this USB connector, ensure that the USB mark is facing upward. Otherwise the connector might get damaged.

  • Page 25: Status Indicators

    Status indicators The status indicators show the current status of your computer. Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys” on page 19. Speaker-mute indicator When the speaker-mute indicator is on, the speakers are muted. Microphone-mute indicator When the microphone-mute indicator is on, the microphones are muted.

  • Page 26: Locating Important Product Information

    Machine type and model information The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following figure shows the location of the machine type and model of your computer.

  • Page 27: Labels For The Windows Operating Systems

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For module replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. Labels for the Windows operating systems...

  • Page 28: Computer Features

    • Function keys • Numeric keypad Interface • 4-in-1–digital-media-card reader • ac power connector • Combo audio connector • External monitor connectors (VGA connector and HDMI connector) • Lenovo OneLink connector • One Always On USB 3.0 connector User Guide...

  • Page 29: Computer Specifications

    • One USB 2.0 connector • One USB 3.0 connector • RJ45 Ethernet connector • Integrated microphones • 2D camera or 3D camera, depending on the model Note: The 3D camera is an infrared laser device. Optical drive (available on some models) •...

  • Page 30: Lenovo Programs

    3. If you still do not find the program on the Apps screen, search for the program in the search box. Note: If you are using the Windows 7 operating system, some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, access the Lenovo PC Experience program, click Lenovo Tools, and then follow the instructions on the screen.
  • Page 31 • Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles and blogs from trusted sources. Lenovo Companion is filled with exclusive Lenovo content to help you learn about what you can do with your computer.
  • Page 32 Lenovo PC Experience The Lenovo PC Experience program helps you work more easily and securely by providing easy access to various programs, such as Active Protection System (Windows 7, Windows 8.1, and and Lenovo Solution Center. Windows 10) Note: On the Windows 10 operating system, this program cannot be found from the all program list or search box.

  • Page 33: Chapter 2. Using Your Computer

    “Using a flash media card” on page 39 Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
  • Page 34 How to turn off my computer? • For Windows 7: Open the Start menu, then click Shut down. • For Windows 8.1: Do one of the following: – Go to the Start screen by pressing the Windows key, click the power icon in the top-right corner of the screen, then click Shut down.

  • Page 35: Getting Help About The Windows Operating System

    Can I change the Windows 8.1 startup behavior to open either the desktop or the Start screen? On the Windows 8.1 operating system, you can set the computer to open either the desktop or the Start screen by default. To set the default startup screen, do the following: 1.
  • Page 36 Additional shortcut keys Your computer might have four additional shortcut keys: • : Launches calculator • : Locks operating system • : Opens the default browser • : Opens Computer Numeric keypad You can use this numeric keypad to input numbers quickly. Windows key For Windows 7 and Windows 10: Press the Windows key to open the Start menu.
  • Page 37 When the Fn Lock function is enabled: The Fn Lock indicator turns on. To input F1-F12, press the function keys directly. To initiate the special function printed as an icon on each key, press the Fn key and the corresponding function key. •...

  • Page 38: Thinkpad Pointing Device

    ThinkPad pointing device The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as moving the pointer, left-clicking, right-clicking, and scrolling. With the ThinkPad pointing device, you also can perform a variety of touch gestures, such as rotating and zooming in or out. Using the ThinkPad pointing device Depending on the model, the pointing device on your computer might look like either of the following illustrations.
  • Page 39 ThinkPad pointing device with TrackPoint buttons This type of ThinkPad pointing device consists of the following components: TrackPoint pointing device Trackpad By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 28. TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
  • Page 40 • Point Use the TrackPoint pointing stick to move the pointer on the screen. To use the pointing stick, apply pressure to the pointing-stick nonslip cap in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move. The speed at which the pointer moves depends on the amount of pressure you apply to the pointing stick.
  • Page 41 With the trackpad, you also can perform a variety of touch gestures. For information about using the touch gestures, see “Trackpad touch gestures” on page 27. If the trackpad surface is stained with oil, turn off the computer first. Then gently wipe the trackpad surface with a soft and lint-free cloth moistened with lukewarm water or computer cleaner.
  • Page 42 Point Use the pointing stick to move the pointer on the screen. To use the pointing stick, apply pressure to the pointing stick nonslip cap in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move.

  • Page 43: Trackpad Touch Gestures

    Point Use the pointing stick to move the pointer. To use the pointing stick, apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move.

  • Page 44: Customizing The Thinkpad Pointing Device

    Swipe from the top edge Swipe from the top to the bottom From the Start screen or the edge current app, swipe in from Swipe from the top to the bottom the top edge of the trackpad edge of the trackpad with one with one finger to display the finger to close the current app.

  • Page 45: Power Management

    Power management When you use your computer away from electrical outlets, you depend on battery power to keep your computer running. Different computer components consume power at different rates. The more you use the power-intensive components, the faster you consume battery power. Spend more time unplugged with ThinkPad batteries.

  • Page 46: Checking The Battery Status

    – When the battery icon in the Windows notification area shows a low percentage of battery power remaining. – When the batteries have not been used for a long time Checking the battery status Move your pointer to the battery-status icon in the Windows notification area to check the battery status. The battery-status icon displays the percentage of battery power remaining and how long you can use your computer before you must charge the battery.

  • Page 47: Power-Saving Modes

    To turn off the wireless features, press the wireless-radios control key Handling the battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other...
  • Page 48 Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.”...

  • Page 49: Connecting To The Network

    DANGER Do not put the battery in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your company's safety standards. DANGER There is a danger of an explosion if the coin-cell battery is incorrectly placed. The lithium battery contains lithium and can explode if it is not properly handled, or disposed of.
  • Page 50 Your computer comes with a built-in wireless network card and a configuration utility to help you establish wireless connections and monitor the connection status. This enables you to stay connected to your network while you are at the office, in a meeting room, or at home, with no need for a wired connection. To establish a wireless-LAN connection, do the following: 1.

  • Page 51: Using An External Display

    • Power to the wireless radio is on. The signal strength of the wireless connection is excellent. • Power to the wireless radio is on. The signal strength of the wireless connection is marginal. • Power to the wireless radio is on. The signal strength of the wireless connection is poor. To improve signal strength, move your computer closer to the wireless access point.

  • Page 52: Connecting An External Display

    Connecting an external display You can use either a wired display or a wireless display. The wired display can be connected to the HDMI or VGA connector by a cable. The wireless display can be added through the Wireless Display (Wi-Di) ®...

  • Page 53: Changing Display Settings

    • Extend: Extends the video output from your computer display to an external display. You can drag and move items between the two displays. • Projector only: Shows the video output only on an external display. Note: Depending on the situation, you might see Projector only or Second screen only. ®...

  • Page 54: Using The Camera

    – Configure the camera settings directly from the program that is using the camera. For details, see the help information system of the program. – Click Lenovo Settings from the Start screen. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.

  • Page 55: Using A Flash Media Card

    Using a flash media card Your computer has one media card reader slot. The media card reader slot supports the following four types of cards: • MultiMediaCard (MMC) • Secure Digital eXtended-Capacity (SDXC) card • Secure Digital (SD) card • Secure Digital High-Capacity (SDHC) card Note: Your computer does not support the content protection for recordable media (CPRM) feature for the SD card Attention: While transferring data to or from a flash media card, such as an SD card, do not put your...
  • Page 56 5. Remove the card and store it safely for future use. Note: If you do not remove the card from your computer after you eject the card from the Windows operating system, the card can no longer be accessed. To access the card, you must remove it first, then insert it again. User Guide...

  • Page 57: Chapter 3. Enhancing Your Computer

    You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card.

  • Page 58: Thinkpad Onelink Pro Dock

    HDMI connector: Used to connect a digital audio device or video monitor that is compatible with HDMI. Power connector: Used to connect the ac power adapter. Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. ThinkPad OneLink Pro Dock Depending on the model, your computer might support the ThinkPad OneLink Pro Dock (hereafter referred to as the dock).
  • Page 59 Front view Security-lock slot: To protect your dock from theft, you can purchase a security cable lock, such as a Kensington-style cable lock, that fits this security-lock slot to lock your dock to a desk, table, or other non-permanent fixture. USB 3.0 connector: Used to connect devices that are compatible with USB 3.0 and USB 2.0.
  • Page 60 • Connect the DVI monitor to the DVI connector. Then connect the monitor to an electrical outlet. • Turn on the DVI monitor and then the computer. Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. User Guide...

  • Page 61: Chapter 4. You And Your Computer

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing the latest information and technology to our customers with disabilities. Refer to the accessibility information that outlines our efforts in this area. See “Accessibility information”...

  • Page 62: Comfort

    Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways to help these users get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: http://www.lenovo.com/accessibility...
  • Page 63 Keyboard shortcut Function Shift five times Turn on or turn off Sticky Keys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt+Left Shift+Num Lock Turn on or turn off Mouse Keys Left Alt+Left Shift+PrtScn (or PrtSc) Turn on or turn off High Contrast For more information, go to http://windows.microsoft.com/, and then type any of the following keywords for searching: keyboard shortcuts, key combinations, shortcut keys.
  • Page 64 To use Speech Recognition, do the following: 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Ease of Access ➙ Speech Recognition. 3. Follow the instructions on the screen. Screen-reader technologies Screen-reader technologies are primarily focused on software program interfaces, help information systems, and various online documents.

  • Page 65: Traveling With Your Computer

    1. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader.
  • Page 66 • A quality carrying case that provides adequate cushion and protection • External storage device If you are traveling to another country, you might want to consider an ac power adapter for the country to which you are traveling. To purchase travel accessories, go to http://www.lenovo.com/accessories. User Guide...

  • Page 67: Chapter 5. Security

    1. Restart your computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Password ➙ Power-on Password by using the directional keys. 3. Depending on your need, do one of the following: © Copyright Lenovo 2014, 2016...

  • Page 68: Supervisor Password

    Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the password, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.

  • Page 69: Hard Disk Passwords

    ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.
  • Page 70 drive in a system like a master key. The administrator sets the master password; then assigns a user password for each computer in the network. The user can then change the user password as desired, but the administrator still can get access by using the master password. When a master hard disk password is set, only the administrator can remove the user hard disk password.

  • Page 71: Hard Disk Security

    Lenovo cannot reset your passwords or recover data from the hard disk drive. You must take your computer to a Lenovo reseller or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 72: Using The Fingerprint Reader

    4. Click Finish. Your fingerprint is enrolled successfully. For more information about how to use the fingerprint reader, refer to the help system of the Lenovo Fingerprint Manager program. • For Windows 10 1.
  • Page 73 Swiping your finger over the fingerprint reader To swipe your finger over the reader, do the following: 1. Place the top joint of your finger on the sensor. 2. Apply light pressure and swipe your finger toward you across the reader in one smooth motion. Do not lift your finger when you are swiping it.

  • Page 74: Notice On Deleting Data From Your Storage Drive

    • Delete the data. • Format your storage drive, using the software for initializing it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings. These operations, however, only change the file location of the data; they do not delete the data itself. In other words, the data retrieval processing is disabled under an operating system such as Windows.

  • Page 75: Using Firewalls

    Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
  • Page 76 User Guide...

  • Page 77: Chapter 6. Advanced Configuration

    • If an NVM Express drive is installed, additional drivers also are required. For more information, go to https://support.microsoft.com/en-us/kb/2990941. 8. Restore the C:\SWTOOLS directory that you backed up before installing the Windows 7 operating system. 9. Install the device drivers. See “Installing device drivers” on page 63. © Copyright Lenovo 2014, 2016...

  • Page 78: Installing The Windows 8.1 Or Windows 10 Operating System

    11. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at: http://www.lenovo.com/support Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 79: Installing Device Drivers

    USB 3.0 driver. To download the latest device drivers, do the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers. 2. Select your product name to view all the device drivers for your computer. 3. Select the device drivers you that you need, and follow the instructions on the screen.

  • Page 80: Main Menu

    Note: Some menu items are displayed only if the computer supports the corresponding features. 3. Set the value of an item by doing one of the following: • Press the F6 key to change to a higher value. • Press the F5 key to change to a lower value. Note: Default values are in boldface.
  • Page 81 Table 2. Config menu items Menu item Submenu item Selection Comments Network Wake On LAN • Disabled Enable the computer to power on when the Ethernet • AC Only controller receives a magic • AC and Battery packet (a special network message).
  • Page 82 Table 2. Config menu items (continued) Menu item Submenu item Selection Comments USB UEFI BIOS Support • Disabled Enables or disables boot support for USB storage • Enabled devices. Always On USB • Disabled If you select Disabled, the external USB devices •...
  • Page 83 Table 2. Config menu items (continued) Menu item Submenu item Selection Comments Display Boot Display Device • ThinkPad LCD Select the display device that is to be activated at • Analog (VGA) boot time. This selection • Digital on ThinkPad is effective for boot time, password prompt, and •...
  • Page 84 Table 2. Config menu items (continued) Menu item Submenu item Selection Comments with an Intel CPU. • 1 hour • 2 hours • 3 hours Disable Built-in Battery Enter Temporary disable battery (If integrated battery is for servicing the system. supported.) After selecting this item, the system will be automatically...

  • Page 85: Date And Time Menu

    Table 2. Config menu items (continued) Menu item Submenu item Selection Comments Note: This sub-menu might be supported in models with an Intel CPU. Date and Time menu To change the date or time of your computer, select the Date/Time tab from the ThinkPad Setup menu. Then do the following: 1.
  • Page 86 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments authentication on the operating system. Password at Restart • Disabled If you select and enable Password at restart, • Enabled a password prompt is displayed when you restart the computer.
  • Page 87 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments UEFI BIOS Update Option Flash BIOS Updating by • Disabled If you select Enabled, End-Users all users can update the • Enabled UEFI BIOS. If you select Disabled, only the person who knows the supervisor password can update the UEFI BIOS.
  • Page 88 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Note: This sub-menu is only supported in models with an AMD CPU. I/O Port Access Ethernet LAN • Disabled If you select Enabled, you can use the Ethernet LAN •...

  • Page 89: Startup Menu

    Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Platform Mode • Setup Mode Specify the system operating mode. • User Mode Secure Boot Mode • Standard Mode Specify the system operating mode. • Custom Mode • Yes This option is used to clear Reset to Setup Mode the current platform key...
  • Page 90 The following table lists the Startup menu items. Default values are in boldface. The menu items might change without notice. Depending on the model, the default value might vary. Note: Some items are displayed on the menu only if the computer supports the corresponding features. Table 4.

  • Page 91: Restart Menu

    Windows environment. When you install a new program, a device driver, or hardware, you might be informed to update the UEFI BIOS. For instructions on how to update the UEFI BIOS, go to: http://www.lenovo.com/ThinkPadDrivers Using system management This topic is primarily intended for the network administrators.
  • Page 92 Desktop Management Interface The UEFI BIOS of your computer supports an interface called System Management BIOS (SMBIOS) Reference Specification, version 2.7.1. SMBIOS provides information about the hardware components of your computer. It is the responsibility of the UEFI BIOS to provide information about itself and the devices on the system board.

  • Page 93: Chapter 7. Preventing Problems

    • Profile your machine at http://www.lenovo.com/support to keep up to date with current drivers and revisions. • Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.

  • Page 94: Making Sure Device Drivers Are Current

    This might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers.

  • Page 95: Taking Care Of Your Computer

    Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following the important tips in this topic, you will get the most use and enjoyment out of your computer.

  • Page 96: Cleaning The Cover Of Your Computer

    Taking care when setting passwords • Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace your system board or storage drive. Taking care of the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: •...
  • Page 97 Cleaning your computer keyboard To clean the computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth might hook onto an adjacent key and possibly damage it.
  • Page 98 User Guide...

  • Page 99: Chapter 8. Troubleshooting Computer Problems

    When you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery media. You can use the recovery media to restore the hard disk drive or hybrid drive to the factory default state.

  • Page 100: Spills On The Keyboard

    Note: Do not remove the battery and the ac power adapter or the battery and the dock to reset the computer. 2. While the computer is turned off, remove all power sources from the computer (battery and the ac power adapter or battery and the dock). Hold down the power button for 10 seconds. Plug in the ac power adapter or the dock while keeping the battery out of the computer.
  • Page 101 Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, Press F10 and then press Enter to restart the system. If you still have a problem, have the computer serviced. •...

  • Page 102: Errors Without Messages

    Solution: Replace the battery with the correct Lenovo battery for this computer. If you still see the same error message, contact Lenovo service to have the computer serviced.

  • Page 103: Beep Errors

    3. Show the additional plans, then choose High performance. • Problem: When I turn on the computer, nothing is displayed on the screen and the computer does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for four seconds or more.

  • Page 104: Memory Module Problems

    Memory module problems Print these instructions now and keep it with your computer for reference later. If your memory module is not operating properly, check the following items: 1. Verify that the memory module is installed and seated correctly in your computer. It might be necessary to remove all added memory modules to test the computer with only the factory-installed memory modules, and then reinstall the memory module one at a time to ensure a proper connection.

  • Page 105: A Wireless Lan Problem

    Solution: – Use Category 5 wiring and make sure that the network cable is securely connected. – Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X). • Problem: The Wake On LAN feature is not working. Solution: Ensure that Wake On LAN is enabled in ThinkPad Setup. If it is, check with your LAN administrator for the necessary settings.

  • Page 106: Problems With The Keyboard And Other Pointing Devices

    Solution: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 might be saved as a file with the extension .contact. Problems with the keyboard and other pointing devices The following are the most common problems with keyboards and other pointing devices.
  • Page 107 Computer screen problems • Problem: The screen is blank. Solution: Do the following: – Press F7 to bring up the image. – If you are using the ac power adapter, or using the battery and the battery gauge shows that the battery is not depleted, press F6 to make the screen brighter.

  • Page 108: External Monitor Problems

    10. Click OK. • Problem: Incorrect characters are displayed on the screen. Solution: Did you install the operating system or program correctly? If they are installed and configured correctly, have the computer serviced. • Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power button for four seconds or more to turn off your computer;...
  • Page 109 7. If more than one monitor type is displayed, select Generic PnP Monitor or Generic Non-PnP Monitor. 8. Click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 9. Click the Driver tab. 10.

  • Page 110: Audio Problems

    2. Turn on the external monitor and the computer. 3. Right-click on the desktop, and do the following: – For Windows 7 and Windows 8.1: Click Screen resolution. – For Windows 10: Click Display settings, show the displayed window in full screen, and then click Advanced display settings.
  • Page 111 1. Go to Control Panel. 2. Click Hardware and Sound. 3. Click Sound. 4. Click the Recording tab in the Sound window. 5. Select Microphone, and click the Properties button. 6. Click the Levels tab, and move the Microphone Boost slider upwards. 7.

  • Page 112: Fingerprint Reader Problems

    Fingerprint reader problems • Problem: The surface of the reader is dirty, stained, or wet. Solution: Gently clean the surface of the reader with a dry, soft, lint-free cloth. • Problem: The reader often fails to enroll or authenticate your fingerprint. Solution: If the surface of the reader is dirty, stained, or wet, gently clean the surface of the reader with a dry, soft, lint-free cloth.

  • Page 113: Power Problems

    3. Reinstall the battery and reconnect the ac power adapter, then turn on the computer. 4. If the power adapter icon still is not displayed in the Windows notification area and the system-status indicator does not blink three times when an ac power source is connected, have the ac power adapter and your computer serviced.

  • Page 114: Sleep And Hibernation Problems

    If you receive an error message while the operating system is loading the desktop configuration after the POST is completed, check the following items: 1. Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message. 2. Go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the error message.

  • Page 115: Problems With Drives And Other Storage Devices

    If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device. • Problem: The battery discharges slightly while the computer is in hibernation mode. Solution: If the wakeup function is enabled, the computer consumes a small amount of power.

  • Page 116: A Software Problem

    • Problem: The tray does not open even if you press the eject button. Solution: When your computer is not turned on, pressing the eject button does not cause the drive tray to open. Make sure that the computer is turned on and that the drive connector is firmly connected to the computer.

  • Page 117: Problems With Ports And Connectors

    Problems with ports and connectors The following are the most common problems with ports and connectors. A USB problem Problem: A device connected to the USB connector does not work. Solution: Open the Device Manager window. Make sure that the USB device setup is correct, and that the assignment of computer resource and the installation of the device driver are correct.
  • Page 118 User Guide...

  • Page 119: Chapter 9. Recovery Overview

    • “Recovery overview for the Windows 8.1 operating system” on page 108 • “Recovery overview for the Windows 10 operating system” on page 111 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system. Notes: •...

  • Page 120: Performing Backup And Recovery Operations

    This section provides instructions on how to perform a backup operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 121: Using The Rescue And Recovery Workspace

    This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 122: Creating And Using A Rescue Medium

    Creating a rescue medium This section provides instructions on how to create a rescue medium. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 123: Reinstalling Preinstalled Programs And Device Drivers

    2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window opens, release the F12 key. 3. In the Boot Menu window, select the desired optical drive as the first boot device. Then, insert the rescue disc into the optical drive and press Enter.

  • Page 124: Solving Recovery Problems

    Attention: If you need updated device drivers for your computer, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 78.

  • Page 125: Resetting Your Computer To The Factory Default Settings

    Resetting your computer to the factory default settings If you want to recycle your computer or just start over, you can reset your computer to the factory default settings. Resetting the computer will reinstall the operating system, reinstall all the programs that came with your computer, and reset all the settings to the factory default settings.
  • Page 126 Creating recovery media To create recovery media, you need a USB drive with at least 16 GB of storage. The required USB capacity depends on the size of the recovery image. Attention: Creating recovery media will delete anything stored on the USB drive. To avoid data loss, make a backup copy of all the data that you want to keep.

  • Page 127: Recovery Overview For The Windows 10 Operating System

    Recovery overview for the Windows 10 operating system The Windows recovery programs enable you to reset your computer or use advanced startup options. It is recommended that you create a recovery USB drive as early as possible. Store the recovery USB drive as a backup or replacement for the Windows recovery programs.
  • Page 128 Creating a recovery USB drive The USB drive that you use to create the recovery USB drive must be at least 16 GB of storage. The actual USB capacity that is required depends on the size of the recovery image. Attention: The creation process deletes anything stored on the USB drive.

  • Page 129: Chapter 10. Replacing Devices

    Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.”...
  • Page 130 If the rechargeable battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.

  • Page 131: Replacing The Keyboard

    4. Insert a new battery until it clicks into place . Slide the battery latch to the locked position 5. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the keyboard Before you start, print these instructions and read “Important safety information” on page vi. DANGER During electrical storms, do not perform any replacement and do not connect or disconnect the telephone cable from the telephone outlet on the wall.
  • Page 132 4. Loosen the screws and then remove the cover 5. Remove the screws that secure the keyboard. 6. Turn the computer over and open the display. User Guide...
  • Page 133 7. Push hard in the direction shown by the arrows to unlatch the front side of the keyboard. 8. Detach the keyboard from the keyboard frame. Chapter 10 Replacing devices...
  • Page 134 9. Detach the connectors to remove the keyboard. Installing the keyboard To install the keyboard, do the following: 1. Attach the connectors. User Guide...
  • Page 135 2. Insert the keyboard. Ensure that the rear edge of the keyboard is under the frame. 3. Slide the keyboard into place in the direction shown by the arrows. Chapter 10 Replacing devices...

  • Page 136: Replacing The Storage Drive

    4. Reinstall the screws. 5. Reinstall the computer cover . Then tighten the screws 6. Reinstall the battery. See “Replacing the battery” on page 113. 7. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the storage drive Before you start, print these instructions and read “Important safety information”...
  • Page 137 • Do not apply pressure to the cover of the drive. • Do not touch the connector. • Before removing the storage drive, make a backup copy of all the information on it and then turn off the computer. • Never remove the drive while the computer is operating, in sleep mode, or in hibernation mode. To replace the storage drive, do the following: 1.
  • Page 138 6. Lift the tab to remove the storage drive out of the computer. 7. Place the new storage drive into the drive bay. User Guide...

  • Page 139: Replacing The Optical Drive

    8. Slide the storage drive firmly into the bay until it is firmly connected , and then reinstall the screws 9. Reinstall the computer cover . Then tighten the screws 10. Reinstall the battery. See “Replacing the battery” on page 113. 11.
  • Page 140 3. Close the computer display and turn the computer over. 4. Loosen the screws and then remove the cover 5. Remove the screw that secures the optical drive. 6. Pull out the optical drive. User Guide...
  • Page 141 7. Insert the new optical drive into the optical-drive bay, and then press it firmly into the connector. 8. Reinstall the screw to secure the optical drive. 9. Reinstall the computer cover . Then tighten the screws 10. Reinstall the battery. See “Replacing the battery” on page 113. 11.

  • Page 142: Replacing A Memory Module

    Replacing a memory module Before you start, print these instructions and read “Important safety information” on page vi. Increasing memory capacity is an effective way to make programs run faster. To replace or add a memory module, ensure you follow the notices and instructions in this topic. Note: The operating speed of a memory module has dependency on the system configuration.
  • Page 143 5. Open the latches on both sides of the memory slot at the same time and then remove the memory module 6. Place the notched end of the new memory module toward the contact edge side of the memory slot. Insert the memory module into the slot at an angle of about 20 degrees.

  • Page 144: Replacing The Coin-Cell Battery

    If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
  • Page 145 4. Loosen the screws and then remove the cover 5. Detach the connector . Then remove the coin-cell battery 6. Install the new coin-cell battery . Then attach the connector Chapter 10 Replacing devices...
  • Page 146 7. Reinstall the computer cover . Then tighten the screws 8. Reinstall the battery. See “Replacing the battery” on page 113. 9. Turn the computer over again. Connect the ac power adapter and all cables. User Guide...

  • Page 147: Chapter 11. Getting Support

    Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

  • Page 148: Using Diagnostic Programs

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 149: Purchasing Additional Services

    • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
  • Page 150 User Guide...

  • Page 151: Appendix A. Regulatory Information

    Appendix A. Regulatory information The latest compliance information is available at http://www.lenovo.com/compliance. Location of the UltraConnect wireless antennas ThinkPad notebook computers feature an integrated UltraConnect™ wireless antenna system built into the display for optimal reception, enabling wireless communication wherever you are.
  • Page 152 This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 153: Wireless-Radio Compliance Information

    Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to the ThinkPad E550, E555, and E550c notebook computer, machine types 20DF, 20DG, 20DH, and 20E0. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 154: Industry Canada Class B Emission Compliance Statement

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 155: German Class B Compliance Statement

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 156: Korea Class B Compliance Statement

    Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

  • Page 157: Appendix B. Weee And Recycling Information

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to http://www.lenovo.com/recycling.

  • Page 158: Recycling Information For Japan

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 159: Battery Recycling Information For Taiwan

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.

  • Page 160: Battery Recycling Information For The United States And Canada

    Disposing of battery packs from Lenovo products Your Lenovo device might contain a lithium-ion battery pack or a nickel metal hydride battery pack. You can find details on the battery pack in the product documentation. If you need to dispose of a battery pack, insulate it with vinyl tape, contact Lenovo sales, service, or your place of purchase, or a waste-disposal operator, and follow their instructions.

  • Page 161: Appendix C. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management &...

  • Page 162: China Rohs

    China RoHS User Guide...

  • Page 163: Appendix D. Energy Star Model Information

    Windows help information on the computer. The Wake On LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 164 5. Clear the Allow this device to wake the computer check box. 6. Click OK. User Guide...

  • Page 165: Appendix E. Trademarks

    Appendix E. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Secure Data Disposal ThinkPad ThinkPad logo TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
  • Page 166 User Guide...

  • Page 167: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 168 User Guide...

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