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Lenovo ThinkPad E555 User Manual
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Lenovo ThinkPad E555 User Manual

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Summary of Contents for Lenovo ThinkPad E555

  • Page 1: User Guide

    User Guide ThinkPad E550, E555, and E550c...
  • Page 2 • “Important safety information” on page vi • Appendix F “Notices” on page 155 ® The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/UserGuides First Edition (October 2014) ©...

  • Page 3: Table Of Contents

    8.1 operating system ..Travel tips ....An introduction to Lenovo programs ..Travel accessories ...
  • Page 4 Error messages ... . Calling Lenovo ... . . Errors without messages ..
  • Page 5 Canada ....Appendix F. Notices ..Appendix C. Restriction of Hazardous Substances Directive (RoHS) ..© Copyright Lenovo 2014...
  • Page 6 User Guide...

  • Page 7: Read This First

    © Copyright Lenovo 2014...

  • Page 8: Important Safety Information

    The information in this document does not alter the terms of your purchase agreement or the Lenovo Limited Warranty. For more information, see “Warranty Information” in the Safety, Warranty, and Setup Guide that comes with your computer.

  • Page 9: Conditions That Require Immediate Action

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

  • Page 10: Power Cords And Power Adapters

    sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.

  • Page 11: Extension Cords And Related Devices

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. © Copyright Lenovo 2014...

  • Page 12: External Devices

    Do not attempt to disassemble or modify the battery. Attempting to do so can cause an explosion, or liquid leakage from the battery. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 13: Heat And Product Ventilation

    • Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features. © Copyright Lenovo 2014...

  • Page 14: Electrical Current Safety Information

    • When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac power adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn.

  • Page 15: Laser Compliance Statement

    If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any symptoms are present after washing, get medical care. © Copyright Lenovo 2014 xiii...

  • Page 16: Using Headphones Or Earphones

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.

  • Page 17: Chapter 1. Product Overview

    “Specifications” on page 12 • “Operating environment” on page 12 • “Lenovo programs” on page 13 Locating computer controls, connectors, and indicators This section introduces the computer hardware features to give you the basic information you need to start using the computer.
  • Page 18 TrackPoint pointing stick ThinkPad trackpad The keyboard contains the Lenovo unique ThinkPad pointing device. Pointing, selecting, and dragging are all part of a single process that you can perform without moving your fingers from a typing position. For more information, see “ThinkPad pointing device” on page 24.

  • Page 19: Right-Side View

    Optical drive (available on some models) ac power connector USB 2.0 connector Lenovo OneLink connector Combo audio connector Connect a headphones or a headset that has a 3.5-mm (0.14-inch) 4-pole plug to the audio connector to listen to the sound from the computer.

  • Page 20: Left-Side View

    When a supported ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock is connected to the Lenovo OneLink connector, it can not only extend the computer capabilities but also provide ac power to the computer and charge the battery.
  • Page 21 Enable even when the computer is off, and click OK or Apply. • For Windows 8.1: Press the Windows key to go to the Start screen. Click Lenovo Settings ➙ Power. Then select Enable even when the computer is off in the Always On USB area.

  • Page 22: Bottom View

    Memory-upgrade slots You can increase the amount of memory in your computer by installing a memory module in the memory-upgrade slot. Memory modules are available as options from Lenovo. Storage drive Depending on the model, the computer might have a large-capacity, customer-upgradable hard disk drive that can meet various storage demands.
  • Page 23 Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys” on page 22. Speaker-mute indicator When the speaker-mute indicator is on, the speakers are muted. Microphone-mute indicator When the microphone-mute indicator is on, the microphones are muted. Camera-status indicator When the camera-status indicator is on, the camera is in use.

  • Page 24: Locating Labels That Contain Important Product Information

    “Genuine Microsoft label” on page 10 Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service.

  • Page 25: Fcc Id And Ic Certification Number Label

    The FCC ID and IC Certification numbers for the installed wireless communication cards are not shown on the enclosure of your computer. However, Lenovo provides information on the label attached under the battery as shown to instruct you how to locate the FCC ID and IC Certification numbers inside your computer.

  • Page 26: Genuine Microsoft Label

    Windows 8.1 Pro operating system, that license also permits you to use the Windows 7 Professional operating system. Lenovo computers that are licensed for use with a Windows 8.1 operating system are shipped with the corresponding license key digitally encoded into the computer hardware. Depending on the computer model, the Genuine Microsoft label can be on the computer cover, under the battery, or on the power adapter.
  • Page 27 • 4-in-1–digital-media-card reader • ac power connector • Combo audio connector • External monitor connectors (VGA connector and HDMI connector) • Lenovo OneLink connector • One Always On USB 3.0 connector • One USB 2.0 connector • One USB 3.0 connector •...

  • Page 28: Specifications

    Wireless features • Integrated wireless LAN • Integrated Bluetooth Security features • Fingerprint reader (available on some models) Specifications This section lists the physical specifications for your computer. Size • Width: 377 mm (14.84 inches) • Depth: 255 mm (10.04 inches) •...

  • Page 29: Lenovo Programs

    Control Panel. The icon name displayed in the search result or Control Panel might be different from the program name. You can find the program by its program name or icon name as shown in the Lenovo programs available on the Windows 7 operating system table.

  • Page 30: Accessing Lenovo Programs On The Windows 8.1 Operating System

    Apps screen. Find the desired program in the list or search for the program in the search box. Note: If you do not find the program you need, go to Lenovo PC Experience ➙ Lenovo Tools. Then you can find the program you need.
  • Page 31 • Lenovo PC Experience (Windows 8.1) The Lenovo PC Experience program helps you work more easily and securely by providing easy access to various programs, such as Active Protection System, User Guide, and Lenovo Solution Center.
  • Page 32 • Lenovo Fingerprint Manager (Windows 7 and Windows 8.1) If your computer comes with a fingerprint reader, the Lenovo Fingerprint Manager program enables you to enroll your fingerprint and associate it with your passwords. As a result, the fingerprint authentication can replace your password and enable simple and secure user access.

  • Page 33: Chapter 2. Using Your Computer

    “Using a flash media card” on page 39 Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
  • Page 34 Can I get my user guide in another language? • To download the user guide in another language, go to http://www.lenovo.com/support. Then follow the instructions on the screen. How to turn off my computer? • For Windows 7: Open the Start menu, then click Shut down.

  • Page 35: Using The Multi-Touch Screen

    I have been using the computer for some time already, and it is getting slower. What should I do? • Follow the “General tips for preventing problems” on page 79. • Diagnose problems yourself by using the preinstalled diagnostic software. See “Diagnosing problems” on page 85.
  • Page 36 Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Supported operating systems: Windows 7 and Windows 8.1 Touch: Tap and hold.
  • Page 37 Touch gesture (touch models Description only) Touch: Swipe in from the right edge. Mouse action: Move the pointer to the bottom-right or top-right corner of your screen. Function: Display the charms that contain system commands, such as Start, Settings, Search, Share, and Devices. Supported operating system: Windows 8.1 Touch: Swipe in from the left edge.

  • Page 38: Special Keys

    Touch gesture (touch models Description only) Touch: Swipe in from the top or bottom edge of an open app. Mouse action: Right-click anywhere on an open app. Function: View the app commands on an open app, such as Copy, Save, and Delete, depending on the app.
  • Page 39 Additional shortcut keys Your computer might have four additional shortcut keys: • : Launches calculator • : Locks operating system • : Opens the default browser • : Opens Computer Numeric keypad You can use this numeric keypad to input numbers quickly. Windows key For Windows 7: Press the Windows key to open the Start menu.

  • Page 40: Thinkpad Pointing Device

    • : Decreases the speaker volume. • : Increases the speaker volume. • : Mutes or unmutes the microphones. When the microphones are muted, the microphone-mute indicator turns on. • : Darkens the display. • : Brightens the display. You can temporarily change the computer display brightness by pressing the two keys. To change the default brightness level, right-click the battery-status icon in the Windows notification area.

  • Page 41: Using The Thinkpad Pointing Device

    Using the ThinkPad pointing device Depending on your preference, you can use the ThinkPad pointing device in one of the following modes: • TrackPoint mode • Trackpad mode • Classic TrackPoint mode To change a mode for the ThinkPad pointing device, see “Customizing the ThinkPad pointing device” on page 28.
  • Page 42 Pointing Use the pointing stick to move the pointer. To use the pointing stick, apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move.

  • Page 43: Using The Trackpad Touch Gestures

    Pointing Use the pointing stick to move the pointer. To use the pointing stick, apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard. Then you can move the pointer. But the pointing stick itself does not move.

  • Page 44: Customizing The Thinkpad Pointing Device

    Three-finger swiping Four-finger swiping Put three fingers on the trackpad Put four fingers on the trackpad and move them leftward to and move them upward to view and show the next item. Move them choose from opened apps. rightward to show the previous item.

  • Page 45: Replacing The Cap Of Pointing Stick

    Replacing the cap of pointing stick The cap on the end of the pointing stick is removable. After you use the cap for a period of time, you might consider replacing the cap with a new one. Note: Ensure that you use a cap with grooves as shown in the following illustration.

  • Page 46: Checking The Battery Status

    To check for detailed battery status information, do the following: • For Windows 7: Open the Power Manager program and click the Battery tab. • For Windows 8.1: Open the Lenovo Settings program and click Power. Charging the battery It is recommended that you charge the battery or replace it with a charged battery when the battery power remaining is low.

  • Page 47: Managing The Battery Power

    – For Windows 7: Refer to the help information system of the Power Manager program. – For Windows 8.1: Open the Lenovo Settings program and click Power ➙ 30 Day Standby. For more information about the programs, see “Lenovo programs” on page 13.

  • Page 48: Handling The Battery

    Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.”...

  • Page 49: Connecting To The Network

    • Keep it away from children. The battery is a consumable supply. If your battery begins to discharge too quickly, replace the battery with a new one of the type recommended by Lenovo. For more information about replacing the battery, contact your Customer Support Center.

  • Page 50: Using The Wireless Lan Connection

    • For Windows 7: Use the Access Connections program. For more information, see “Accessing Lenovo programs on the Windows 7 operating system” on page 13.

  • Page 51: Using The Bluetooth Connection

    • If you use the wireless feature (the 802.11 standards) of your computer simultaneously with a Bluetooth option, the data transmission speed can be delayed and the performance of the wireless feature can be degraded. Checking the wireless-LAN connection status You can check the wireless-LAN connection status through the wireless-network-connection-status icon in the Windows notification area.

  • Page 52: Using An External Display

    Note: To use a wireless display, ensure that both your computer and the external display support the Wi-Di or Miracast feature. – For Windows 7 Open the Lenovo QuickDisplay program and follow the instructions on the screen. For how to access the Lenovo QuickDisplay program, see “Lenovo programs” on page 13. – For Windows 8.1 1.

  • Page 53: Choosing A Display Mode

    3. Select the desired wireless display and follow the instructions on the screen. For more information, see the help information systems of the Lenovo QuickDisplay program and the Windows 8.1 operating system. Choosing a display mode You can display your desktop and apps on the computer display, the external display, or both. To choose...

  • Page 54: Using The Camera

    – Configure the camera settings directly from the program that is using the camera. For more information, see the help information system of the program. – Open the Lenovo Settings program. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.

  • Page 55: Using The Optical Drive

    Using the optical drive Note: Your computer only supports the Multi-Burner drive. Multi-Burner drive This drive can read DVD-ROM discs, DVD-R discs, DVD-RAM discs, DVD-RW discs, and all types of CDs, such as CD-ROM discs, CD-RW discs, CD-R discs, and audio CDs. In addition, it can record on DVD-R discs, DVD-RW discs, type II DVD-RAM discs, CD-RW standard and high speed discs, and CD-R discs.
  • Page 56 • Do not remove a card while the computer is in sleep mode or hibernation mode. Otherwise, the system might not respond when you try to resume operation. To remove a flash media card, do the following: 1. Click the triangular icon in the Windows notification area to show hidden icons. 2.

  • Page 57: Chapter 3. Enhancing Your Computer

    You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card.

  • Page 58: Thinkpad Onelink Pro Dock

    HDMI connector: Used to connect a digital audio device or video monitor that is compatible with HDMI. Power connector: Used to connect the ac power adapter. Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. ThinkPad OneLink Pro Dock Depending on the model, your computer might support the ThinkPad OneLink Pro Dock (hereafter referred to as the dock).
  • Page 59 Front view Security-lock slot: To protect your dock from theft, you can purchase a security cable lock, such as a Kensington-style cable lock, that fits this security-lock slot to lock your dock to a desk, table, or other non-permanent fixture. USB 3.0 connector: Used to connect devices that are compatible with USB 3.0 and USB 2.0.
  • Page 60 • Connect the DVI monitor to the DVI connector. Then connect the monitor to an electrical outlet. • Turn on the DVI monitor and then the computer. Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. User Guide...

  • Page 61: Chapter 4. You And Your Computer

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing the latest information and technology to our customers with disabilities. Refer to the accessibility information that outlines our efforts in this area. See “Accessibility information”...

  • Page 62: Comfort

    Explore your options for docking solutions and external products that provide the adjustability and features that you want. Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology. Some technologies are already provided in your operating system. Others can be purchased through vendors.
  • Page 63 operating system. To use the Ease of Access Center, open Control Panel and click Ease of Access ➙ Ease of Access Center. The following information provides ways to help users who have hearing, vision, and mobility limitations get the most out of their computer experience. On-screen notification On-screen notification helps hearing-impaired people be aware of the status of their computer.
  • Page 64 Using only your voice, you can start programs, open menus, click buttons and other objects on the screen, dictate text into documents, and write and send e-mails. Everything you do with the keyboard and mouse can be done with only your voice. To open Speech Recognition, do the following: •...
  • Page 65 – Zoom out: Move two fingers closer together on the touch screen to reduce the size of text, pictures, maps, or other objects. Screen resolution You can make your documents easier to read by adjusting the screen resolution of your computer. To adjust the screen resolution, right click anywhere on the desktop, click Screen resolution, and then adjust the settings as you prefer.

  • Page 66: Traveling With Your Computer

    22.2 N. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats. Lenovo electronic documentation, such as properly tagged PDF files or HyperText Markup Language (HTML) files, is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text to explain the image so that visually impaired users can understand the image when they use a screen reader.
  • Page 67 • External storage device If you are traveling to another country, you might want to consider an ac power adapter for the country to which you are travelling. To purchase travel accessories, go to http://www.lenovo.com/accessories. Chapter 4 You and your computer...
  • Page 68 User Guide...

  • Page 69: Chapter 5. Security

    1. Restart your computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Password ➙ Power-on Password by using the directional keys. 3. Depending on your need, do one of the following: © Copyright Lenovo 2014...

  • Page 70: Supervisor Password

    Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the password, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.

  • Page 71: Hard Disk Passwords

    ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.
  • Page 72 drive in a system like a master key. The administrator sets the master password; then assigns a user password for each computer in the network. The user can then change the user password as desired, but the administrator still can get access by using the master password. When a master hard disk password is set, only the administrator can remove the user hard disk password.

  • Page 73: Hard Disk Security

    Lenovo cannot reset your passwords or recover data from the hard disk drive. You must take your computer to a Lenovo reseller or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 74: Using The Fingerprint Reader

    Enrolling your fingerprint To enroll your fingerprints, do the following: 1. Start the Lenovo Fingerprint Manager program. For instructions on how to start the Lenovo Fingerprint Manager program, see “Lenovo programs” on page 13. 2. Enter the Windows password as required.
  • Page 75 Swiping your finger over the fingerprint reader To swipe your finger over the reader, do the following: 1. Place the top joint of your finger on the sensor. 2. Apply light pressure and swipe your finger toward you across the reader in one smooth motion. Do not lift your finger when you are swiping it.

  • Page 76: Notice On Deleting Data From Your Storage Drive

    • Enroll and use a different finger for authentication. • If your hands are dry, apply lotion to them. For more information on how to use the fingerprint reader, refer to the help system of the Lenovo Fingerprint Manager program.

  • Page 77: Using Firewalls

    Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
  • Page 78 User Guide...

  • Page 79: Chapter 6. Advanced Configuration

    9. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at: http://www.lenovo.com/support Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 80: Installing The Windows 8.1 Operating System

    Type the number of the fix module in the search field, then click Search. 7. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at: http://www.lenovo.com/support 8.

  • Page 81: Installing Device Drivers

    USB 3.0 driver. To download the latest device drivers, do the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers. 2. Select your product name to view all the device drivers for your computer. 3. Select the device drivers you that you need, and follow the instructions on the screen.

  • Page 82: Config Menu

    • UEFI BIOS Date (Year-Month-Day) • Embedded Controller Version • ME Firmware Version • Machine Type Model • System-unit serial number • System board serial number • Asset Tag • CPU Type • CPU Speed • Installed memory • UUID •...
  • Page 83 Table 3. Config menu items (continued) Menu item Submenu item Selection Comments startup from an integrated • Enabled (for Legacy Only boot network device. mode or Both with Legacy first) UEFI IPv4 Network Stack • Disabled Enable or disable Internet Protocol Version 4 (IPv4) •...
  • Page 84 Table 3. Config menu items (continued) Menu item Submenu item Selection Comments connectors will work as USB 2.0 connectors. Keyboard/Mouse Fn and Ctrl Key swap • Disabled If you select Enabled, the Fn key works as the Ctrl • Enabled key, and the Ctrl key works as the Fn key.
  • Page 85 Table 3. Config menu items (continued) Menu item Submenu item Selection Comments When enabled, the Enter after: computer enters a lower • Immediately power state after the specified time in sleep • 1 minute state. And it takes only • 2 minutes seconds to resume normal •...

  • Page 86: Date And Time Menu

    Table 3. Config menu items (continued) Menu item Submenu item Selection Comments Note: This sub-menu might be supported in models with an Intel CPU. Date and Time menu To change the date or time of your computer, select the Date/Time tab from the ThinkPad Setup menu. Then do the following: 1.
  • Page 87 Table 4. Security menu items (continued) Menu item Submenu item Selection Comments state or hibernation state. If you select Disabled, no password prompt is displayed; the computer goes ahead and loads the operating system. To prevent unauthorized access, set the user authentication on the operating system.
  • Page 88 Table 4. Security menu items (continued) Menu item Submenu item Selection Comments UEFI BIOS Update Option Flash BIOS Updating by • Disabled If you select Enabled, End-Users all users can update the • Enabled UEFI BIOS. If you select Disabled, only the person who knows the supervisor password can update the UEFI BIOS.
  • Page 89 Table 4. Security menu items (continued) Menu item Submenu item Selection Comments Note: This sub-menu is only supported in models with an AMD CPU. I/O Port Access Ethernet LAN • Disabled If you select Enabled, you can use the Ethernet LAN •...

  • Page 90: Startup Menu

    Table 4. Security menu items (continued) Menu item Submenu item Selection Comments Platform Mode • Setup Mode Specify the system operating mode. • User Mode Secure Boot Mode • Standard Mode Specify the system operating mode. • Custom Mode • Yes This option is used to clear Reset to Setup Mode the current platform key...
  • Page 91 The following table lists the Startup menu items. Default values are in boldface. Note: Some items are displayed on the menu only if the computer supports the corresponding features. Table 5. Startup menu items Menu item Selection Comments Boot Select the boot device when you press the power button to turn on the computer.

  • Page 92: Restart Menu

    Windows environment. When you install a new program, a device driver, or hardware, you might be informed to update the UEFI BIOS. For instructions on how to update the UEFI BIOS, go to: http://www.lenovo.com/ThinkPadDrivers Using system management This topic is primarily intended for the network administrators.

  • Page 93: Setting Management Features

    Desktop Management Interface The UEFI BIOS of your computer supports an interface called System Management BIOS (SMBIOS) Reference Specification, version 2.6.1. SMBIOS provides information about the hardware components of your computer. It is the responsibility of the UEFI BIOS to provide information about itself and the devices on the system board.
  • Page 94 Defining a Network Boot sequence When the computer wakes on LAN, the computer boots from the device as specified on the Network Boot menu, and then follow the boot order list on the Boot menu. To define a Network Boot sequence, do the following: 1.

  • Page 95: Chapter 7. Preventing Problems

    • Profile your machine at http://www.lenovo.com/support to keep up to date with current drivers and revisions. • Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.

  • Page 96: Making Sure Device Drivers Are Current

    This might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers.

  • Page 97: Taking Care Of Your Computer

    Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following the important tips in this topic, you will get the most use and enjoyment out of your computer.

  • Page 98: Cleaning The Cover Of Your Computer

    Taking care when setting passwords • Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace your system board or storage drive. Taking care of the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: •...
  • Page 99 Cleaning your computer keyboard To clean the computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth might hook onto an adjacent key and possibly damage it.
  • Page 100 User Guide...

  • Page 101: Chapter 8. Troubleshooting Computer Problems

    For additional information, refer to the Lenovo Solution Center help system. Note: If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.

  • Page 102: Spills On The Keyboard

    1. Press and hold the power button on either your computer or the connected ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock (hereinafter called the dock) until the computer turns off. After the computer is turned off, restart by pressing the power button. If the computer does not turn on, continue with step 2. Note: Do not remove the battery and the ac power adapter or the battery and the dock to reset the computer.
  • Page 103 Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced. • Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup. Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, Press F10 and then press Enter to restart the system.

  • Page 104: Errors Without Messages

    Solution: Replace the battery with the correct Lenovo battery for this computer. If you still see the same error message, contact Lenovo service to have the computer serviced.

  • Page 105: Beep Errors

    – If your computer is preinstalled with the Windows 7 operating system, you can disable any system timers, such as the LCD turn-off timer or the blank timer by doing the following: 1. Start Power Manager. 2. Click the Power plan tab, and then select Maximum Performance from the predefined power plans.

  • Page 106: Memory Module Problems

    Table 6. Beep errors (continued) Three short beeps, pause, one short beep, pause, one PCI resource allocation failure. Power off the computer more short beep, and three short beeps and remove the device from the ExpressCard Slot. If the beeps persist, have the computer serviced. One long and two short beeps The video function has a problem.

  • Page 107: A Wireless Lan Problem

    – You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software. • Problem: The adapter stops working for no apparent reason. Solution: The network driver files might be corrupt or missing. Update the driver by referring to the above solution for the procedure to make sure that the correct device driver is installed.

  • Page 108: Problems With The Keyboard And Other Pointing Devices

    3. If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using an AV profile, select Stereo Audio and click the Set Default button. 4. Click OK to close the Sound window. •...

  • Page 109: Problems With The Display And Multimedia Devices

    Problems with the display and multimedia devices This topic includes the most common problems with displays and multimedia devices, including the computer display, the external monitor, audio devices, and the optical drive. Computer screen problems • Problem: The screen is blank. Solution: Do the following: –...

  • Page 110: External Monitor Problems

    • Problem: Incorrect characters are displayed on the screen. Solution: Did you install the operating system or program correctly? If they are installed and configured correctly, have the computer serviced. • Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power button for four seconds or more to turn off your computer;...
  • Page 111 4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor). 5. Click Advanced Settings. 6. Click the Monitor tab. Check the monitor information window to make sure that the monitor type is correct. If it is, click OK to close the window; otherwise do the following. 7.

  • Page 112: Audio Problems

    4. Click the Monitor-2 icon. 5. Select Extend these displays for multiple displays. 6. Click the Monitor-1 icon (for the primary display, the computer display). 7. Set the resolution for the primary display. 8. Click the Monitor-2 icon (for the external monitor). 9.

  • Page 113: Fingerprint Reader Problems

    3. Click Sound. 4. Click the Recording tab in the Sound window. 5. Select Microphone, and click the Properties button. 6. Click the Levels tab, and move the Microphone Boost slider upwards. 7. Click OK. Note: For details about controlling volume, refer to your Windows online help. •...

  • Page 114: Battery And Power Problems

    Solution: Gently clean the surface of the reader with a dry, soft, lint-free cloth. • Problem: The reader often fails to enroll or authenticate your fingerprint. Solution: If the surface of the reader is dirty, stained, or wet, gently clean the surface of the reader with a dry, soft, lint-free cloth.

  • Page 115: Power Problems

    4. If the power adapter icon still is not displayed in the Windows notification area and the system-status indicator does not blink three times when an ac power source is connected, have the ac power adapter and your computer serviced. Note: If you are using the Windows 7 operating system, to display the power adapter (power plug) icon, click Show hidden icons in the Windows notification area.

  • Page 116: Sleep And Hibernation Problems

    If you receive an error message while the operating system is loading the desktop configuration after the POST is completed, check the following items: 1. Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message. 2. Go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the error message.

  • Page 117: Problems With Drives And Other Storage Devices

    If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device. • Problem: The battery discharges slightly while the computer is in hibernation mode. Solution: If the wakeup function is enabled, the computer consumes a small amount of power.

  • Page 118: A Software Problem

    • Problem: The tray does not open even if you press the eject button. Solution: When your computer is not turned on, pressing the eject button does not cause the drive tray to open. Make sure that the computer is turned on and that the drive connector is firmly connected to the computer.

  • Page 119: Problems With Ports And Connectors

    Problems with ports and connectors The following are the most common problems with ports and connectors. A USB problem Problem: A device connected to the USB connector does not work. Solution: Open the Device Manager window. Make sure that the USB device setup is correct, and that the assignment of computer resource and the installation of the device driver are correct.
  • Page 120 User Guide...

  • Page 121: Chapter 9. Recovery Overview

    • “Recovery overview for the Windows 7 operating system” on page 105 • “Recovery overview for the Windows 8.1 operating system” on page 110 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system. Notes: •...

  • Page 122: Performing Backup And Recovery Operations

    To create recovery media, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media on different operating systems.

  • Page 123: Using The Rescue And Recovery Workspace

    This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 124: Creating And Using A Rescue Medium

    Creating a rescue medium This section provides instructions on how to create a rescue medium. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 125: Reinstalling Preinstalled Programs And Device Drivers

    2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window opens, release the F12 key. 3. In the Boot Menu window, select the desired optical drive as the first boot device. Then, insert the rescue disc into the optical drive and press Enter.

  • Page 126: Solving Recovery Problems

    Attention: If you need updated device drivers for your computer, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 80.

  • Page 127: Resetting Your Computer To The Factory Default Settings

    Resetting your computer to the factory default settings If you want to recycle your computer or just start over, you can reset your computer to the factory default settings. Resetting the computer will reinstall the operating system, reinstall all the programs that came with your computer, and reset all the settings to the factory default settings.
  • Page 128 Creating recovery media To create recovery media, you need a USB drive with at least 8 GB of storage. The required USB capacity depends on the size of the recovery image. Attention: Creating recovery media will delete anything stored on the USB drive. To avoid data loss, make a backup copy of all the data that you want to keep.

  • Page 129: Chapter 10. Replacing Devices

    Before you start, print these instructions and read “Important safety information” on page vi. This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
  • Page 130 Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.” DANGER If the rechargeable battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substances.

  • Page 131: Replacing The Keyboard

    4. Insert a new battery until it clicks into place . Slide the battery latch to the locked position 5. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the keyboard Before you start, print these instructions and read “Important safety information” on page vi. DANGER During electrical storms, do not perform any replacement and do not connect or disconnect the telephone cable from the telephone outlet on the wall.
  • Page 132 4. Loosen the screws and then remove the cover 5. Remove the screws that secure the keyboard. 6. Turn the computer over and open the display. User Guide...
  • Page 133 7. Push hard in the direction shown by the arrows to unlatch the front side of the keyboard. 8. Detach the keyboard from the keyboard frame. Chapter 10 Replacing devices...
  • Page 134 9. Detach the connectors to remove the keyboard. Installing the keyboard To install the keyboard, do the following: 1. Attach the connectors. User Guide...
  • Page 135 2. Insert the keyboard. Ensure that the rear edge of the keyboard is under the frame. 3. Slide the keyboard into place in the direction shown by the arrows. Chapter 10 Replacing devices...

  • Page 136: Replacing The Storage Drive

    4. Reinstall the screws. 5. Reinstall the computer cover . Then tighten the screws 6. Reinstall the battery. See “Replacing the battery” on page 113. 7. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the storage drive Before you start, print these instructions and read “Important safety information”...
  • Page 137 • Do not apply pressure to the cover of the drive. • Do not touch the connector. • Before removing the storage drive, make a backup copy of all the information on it and then turn off the computer. • Never remove the drive while the computer is operating, in sleep mode, or in hibernation mode. To replace the storage drive, do the following: 1.
  • Page 138 6. Lift the tab to remove the storage drive out of the computer. 7. Place the new storage drive into the drive bay. User Guide...

  • Page 139: Replacing The Optical Drive

    8. Slide the storage drive firmly into the bay until it is firmly connected , and then reinstall the screws 9. Reinstall the computer cover . Then tighten the screws 10. Reinstall the battery. See “Replacing the battery” on page 113. 11.
  • Page 140 3. Close the computer display and turn the computer over. 4. Loosen the screws and then remove the cover 5. Remove the screw that secures the optical drive. 6. Pull out the optical drive. User Guide...
  • Page 141 7. Insert the new optical drive into the optical-drive bay, and then press it firmly into the connector. 8. Reinstall the screw to secure the optical drive. 9. Reinstall the computer cover . Then tighten the screws 10. Reinstall the battery. See “Replacing the battery” on page 113. 11.

  • Page 142: Replacing A Wireless Lan Card

    Replacing a wireless LAN card Before you start, print these instructions and read “Important safety information” on page vi. DANGER During electrical storms, do not perform any replacement and do not connect or disconnect the telephone cable from the telephone outlet on the wall. DANGER Electric current from power, telephone, and communication cables is hazardous.
  • Page 143 5. If a tool is provided with the new card to help you disconnect cables, use the tool to disconnect the cables from the old card. If no such a tool is provided, hold the cable connector with your fingers and gently disconnect each cable from the old card.

  • Page 144: Replacing A Memory Module

    8. Connect the antenna cables to the new card as shown. 9. Reinstall the computer cover . Then tighten the screws 10. Reinstall the battery. See “Replacing the battery” on page 113. 11. Turn the computer over again. Connect the ac power adapter and all cables. Replacing a memory module Before you start, print these instructions and read “Important safety information”...

  • Page 145: Turn Off The Computer; Then Disconnect The Ac Power Adapter And All Cables From The Computer. Wait Three To Five Minutes To Let The Computer Cool

    1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait three to five minutes to let the computer cool. 2. Close the computer display and turn it over. 3. Remove the battery. See “Replacing the battery” on page 113. 4.

  • Page 146: Replacing The Coin-Cell Battery

    6. Place the notched end of the new memory module toward the contact edge side of the memory slot. Insert the memory module into the slot at an angle of about 20 degrees. Pivot the memory module downward until it snaps into place .
  • Page 147 If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
  • Page 148 5. Detach the connector . Then remove the coin-cell battery 6. Install the new coin-cell battery . Then attach the connector 7. Reinstall the computer cover . Then tighten the screws 8. Reinstall the battery. See “Replacing the battery” on page 113. 9.

  • Page 149: Chapter 11. Getting Support

    Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

  • Page 150: Using Diagnostic Programs

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 151: Purchasing Additional Services

    • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
  • Page 152 User Guide...

  • Page 153: Appendix A. Regulatory Information

    Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. © Copyright Lenovo 2014...

  • Page 154: Locating Wireless Regulatory Notices

    Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 155: Industry Canada Class B Emission Compliance Statement

    Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

  • Page 156: Korea Class B Compliance Statement

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 157: Mexico Regulatory Notice

    Mexico regulatory notice Advertencia: En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada. Appendix A.
  • Page 158 User Guide...

  • Page 159: Appendix B. Weee And Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 160: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.

  • Page 161: Battery Recycling Information For Taiwan

    For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for the United States and Canada Appendix B. WEEE and recycling statements...
  • Page 162 User Guide...

  • Page 163: Appendix C. Restriction Of Hazardous Substances Directive (Rohs)

    (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”).

  • Page 164: China Rohs

    China RoHS User Guide...

  • Page 165: India Rohs

    RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).
  • Page 166 User Guide...

  • Page 167: Appendix D. Energy Star Model Information

    For more information about ENERGY STAR, go to: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your...
  • Page 168 Windows Help and Support information on the computer. The Wake On LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.

  • Page 169: Appendix E. Trademarks

    Appendix E. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Secure Data Disposal ThinkPad ThinkPad logo TrackPoint ThinkVantage UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation in the U. S. and/or other countries.
  • Page 170 User Guide...

  • Page 171: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 172 User Guide...

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