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HP ProBook 645 G4 Maintenance And Service Manual
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HP ProBook 645 G4 Maintenance And Service Manual

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HP ProBook 645 G4 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ProBook 645 G4

  • Page 1 HP ProBook 645 G4 Notebook PC Maintenance and Service Guide...
  • Page 2 HP End User License Not all features are available in all editions of HP Inc. under license. Intel and Core are Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right ..................................6 Left ..................................8 Display ..................................9 Keyboard area ..............................10 TouchPad ............................10 Lights ..............................11 Buttons, speakers, and fingerprint reader ..................12 Special keys ............................13 Action keys ............................
  • Page 8 Speaker .............................. 70 Fingerprint reader assembly ......................71 Display assembly ..........................73 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 81 Using Computer Setup ............................81 Starting Computer Setup ........................81 Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ......81 Navigating and selecting in Computer Setup ...................
  • Page 9 Using HP PC Hardware Diagnostics UEFI ......................86 Starting HP PC Hardware Diagnostics UEFI ..................87 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........87 Downloading the latest HP PC Hardware Diagnostics UEFI version ......87 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 10 Requirements for specific countries and regions ..................... 101 12 Statement of memory volatility ........................ 103 Nonvolatile memory usage ..........................105 Questions and answers ............................. 107 Using HP Sure Start (select models only) ......................108 13 Recycling ..............................109 Index ................................110...

  • Page 11: Product Description

    AMD Ryzen 3 PRO 2300U Graphics Intergrated UMA graphics: Radeon Vega Graphics Up to three independent displays supported with HP Docking Station and with HP Docking Station HP Thunderbolt Dock G2 Panel Supports standard bezel 35.6-cm (14.0-in), anti glare, slim, 45% CG, 220 nits, eDP 1.2, non-touch: High definition (HD)(1366×768) without camera...
  • Page 12 Ethernet Realtek RTL8111EPH-CG 10/100/1000 Ethernet NIC with DASH Support *The following support S3/S4/S5 wake on LAN/HBMA (via out of band): embedded NIC, HP Elite USB-C Dock, HP USB-C Universal Dock, HP Thunderbolt Dock 120W/230W G2, and HP USB-C Mini Dock.
  • Page 13 Audio-out (headphone)/audio-in (microphone) combo jack AC port, 4.5 mm Docking HP Docking Station HP Thunderbolt Dock 120W G2 Keyboard/pointing HP Advanced Keyboard: devices HP Dura Keys, dual point, backlit, spill resistant with drain HP Dura Keys, TouchPad, backlit, spill resistant with drain...
  • Page 14 Integrated Smart Card reader (active) Preboot authentication (password, smart card) Supports models without a Smart Card reader Hardware enforced firmware protection: HP Hardware Root of Trust + Sure Start Gen4; ANSSI Certified Hardware Root of Trust: Yes Operating system Preinstalled:...
  • Page 15 Category Description Windows 10 Home 64 Windows 10 Home 64 Single Language Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Professional 64 Windows 10 Home 64 StF MSNA Standard Windows 10 Home 64 StF MSNA Plus...

  • Page 16: Components

    Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB Type-C power connector port, SuperSpeed Connects an AC adapter that has a USB Type-C connector, port, and DisplayPort supplying power to the computer and, if needed, charging the computer battery.
  • Page 17 Component Description RJ-45 (network) jack/status lights Connects a network cable. Green (left): The network is connected. ● ● Amber (right): Activity is occurring on the network. External monitor port (select products only) Connects an external VGA monitor or projector. Select products may include an optional serial port.

  • Page 18: Left

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or – Select the Start button, select HP, and then select HP ▲...

  • Page 19: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ ‒ or –...

  • Page 20: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or – Select the Start button, select HP, and then select HP Documentation. ▲...

  • Page 21: Lights

    Lights Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 22: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation.

  • Page 23: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Hot keys (select products only) on page Windows key Opens the Start menu.

  • Page 24: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Helps prevent side-angle viewing from onlookers.

  • Page 25: Hot Keys (Select Products Only)

    Icon Description Turns the TouchPad and TouchPad light on and off. Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and monitor.

  • Page 26: Bottom

    Bottom Component Description Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Components...

  • Page 27: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

  • Page 28: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 8 GB 862398-850 4 GB 862397-850 (16) WWAN module LTE CAT4: Huawei HP lt4132, LTE/HSPA+ with GPS 845710-003 LTE CAT9: Fibocom Intel XMM 7360 LTE - Advanced 917823-001 (17) WLAN module Intel Dual Band Wireless-AC 3168 802.11ac 1x1 WiFi + BT4.2 Combo Adapter (non-vPro)
  • Page 30 Item Component Spare part number Intel Dual Band Wireless-AC 8265 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 851594-001 (non-vPro) Realtek RTL8822BE 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001 Realtek RTL8821CE 802.11ac 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter 915621-001 (18) L09535-001...

  • Page 31: Cable Kit

    Cable Kit Item Component Spare part number Cable Kit L09534-001 Pointing stick cable NFC module cable Smart card board cable TouchPad button board cable USB board cable Cable Kit...

  • Page 32: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel For use with non-touch displays with a camera module L09530-001 For use with non-touch displays with a microphone module L09531-001 For use in touch screen models L19830-001 Camera shutter (for use in non-touch models; not illustrated) L09542-001 Display panel Non-touch, FHD...

  • Page 33: Plastics

    Item Component Spare part number Display cable For use in non-touch models L09533-001 For use in touch models L19834-001 Camera module L23432-001 Microphone module (not illustrated) L09551-001 Hinge Kit (includes left and right hinges) For use in non-touch models L09544-001 For use in touch models L23433-001 Hinge covers (right and left)

  • Page 34: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive 1 TB, 7200 rpm L06427-850 500 GB, 7200 rpm 703267-001 500 GB, 7200 rpm, FIPS 140-2 820572-001 Hard drive cover (included in Bracket Kit) L09539-001 Solid-state drive (M.2) 1 TB, PCle, NVMe, TLC L12805-001 512 GB, SATA-3, FIPS 140-2 L12810-001...

  • Page 35: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter 65 W AC adapter, nPFC, S-3P, 4.5 mm 710412-001 65 W AC adapter, nPFC, SMART, RC, 4.5 mm, EM 913691-850 45 W AC adapter, nPFC, SMART, RC, 4.5 mm, non-slim 741727-001 45 W AC adapter, nPFC, SMART, RC, 4.5 mm, 2P 742436-001 Power cord, C5, conventional, 1.0 m For use in Argentina...
  • Page 36 Component Spare part number For use in North America 931255-001 For use in the People’s Republic of China 931268-001 For use in South Africa 931264-001 For use in South Korea 931267-001 For use in Switzerland 931263-001 For use in Thailand 931266-001 For use in Taiwan 931269-001...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Phillips P1 magnetic screwdriver ● ● Plastic, non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 39: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 40: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 41: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 42: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 24 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.

  • Page 43: Bottom Cover

    Bottom cover Description Spare part number Bottom cover L23633-001 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.

  • Page 44: Battery

    Battery Description Spare part number Battery (3-cell, 48 WHr, 4.212 Ahr) 931719-850 Before removing the battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 45: Memory

    Memory Description Spare part number Memory module, 16 GB 865396-850 Memory module, 8 GB 862398-850 Memory module, 4 GB 862397-850 Before removing the memory module, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 46 IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. Do not bend the memory module. Align the notched edge of the memory module with the tab in the memory module slot (1). Press the module into the slot until seated (2).

  • Page 47: Hard Drive

    Hard drive Description Spare part number Hard drive, 1 TB, 7200 rpm L06427-850 Hard drive, 500 GB, 7200 rpm 703267-001 Hard drive, 500 GB, 7200 rpm, FIPS 140-2 820572-001 Hard drive cover (included in Bracket Kit) L09539-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 48 If it is necessary to disassemble the hard drive, remove the four Phillips M3.0×3.0 screws (1), and then slide the drive out of the drive cover (2). Reverse this procedure to reassemble and install the hard drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 49: Solid-State Drive

    Solid-state drive Description Spare part number Solid-state drive, 1 TB, PCle, NVMe, TLC L12805-001 Solid-state drive, 512 GB, SATA-3, FIPS 140-2 L12810-001 Solid-state drive, 512 GB, PCIe, NVMe, TLC L12811-001 Solid-state drive, 360 GB, PCIe, NVMe, TLC L12809-001 Solid-state drive, 256 GB, PCIe, NVMe, TLC, self-encrypting drive (SED), Opal 2 L12806-001 Solid-state drive, 256 GB, PCIe, NVMe, TLC L12807-001...

  • Page 50: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 64 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
  • Page 51 Remove the Phillips M2.0×3.0 screw (2), and then pull the module out of the socket (3). Reverse this procedure to install the WWAN module. Component replacement procedures...

  • Page 52: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 3168 802.11ac 1x1 WiFi + BT4.2 Combo Adapter (non-vPro) 852511-001 Intel Dual Band Wireless-AC 8265 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) 851594-001 Realtek RTL8822BE 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001 Realtek RTL8821CE 802.11ac 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter 915621-001...

  • Page 53: Keyboard

    Keyboard In this section, the first table provides the main spare part numbers for the keyboard. The second table provides the country codes. Description Spare part number Keyboard, backlit with pointing stick L09548-xx1 Keyboard, backlit L09546-xx1 Keyboard, no backlight L09547-xx1 Pointing stick cable (included in Cable Kit) L09534-001 For use in country or...
  • Page 54 Position the computer on its side and open so you can access the bottom. Insert a blunt tool into the keyboard release opening near the fan, and then press gently on the back of the keyboard until it disengages from the computer. CAUTION: Press gently to avoid damaging the keyboard.
  • Page 55 Press the keyboard downward slightly so you can disengage the top (1), and then lift and rotate the keyboard up and over onto the palm rest (2). Release and disconnect the following connectors and cables located underneath the installed keyboard: Release the keyboard cable connector (1) and then remove the cable (2).
  • Page 56 Remove the keyboard from the computer (7). Reverse this procedure to install the keyboard. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 57: Internal Frame

    Internal frame Description Spare part number Internal frame L09540-001 Before removing the internal frame, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 58 Remove the 14 Torx T8M 2.5×6.0 screws that secure the frame to the computer. Remove the following screws that secure the frame to the computer: (1): Two Phillips M 2.0×2.5 screws (2): Five broad head Phillips M2.5×2.5 screws Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 59 Remove the frame from the computer. Reverse this procedure to install the internal frame. Component replacement procedures...

  • Page 60: Fan

    Description Spare part number L09535-001 Before removing the fan, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 61: Heat Sink Assembly

    Reverse this procedure to install the fan. Heat sink assembly Description Spare part number Heat sink assembly L09537-001 Before removing the heat sink, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 62 Lift the heat sink assembly from the computer (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 63 Thoroughly clean the thermal material from the surfaces of the system board components (1) and the heat sink (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink assembly.

  • Page 64: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board L09541-001 TouchPad button board cable (included in Cable Kit) L09534-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 65 Remove the five Phillips M2.0×2.0 screws (3), and then remove the TouchPad button board from the computer (4). Reverse this procedure to install the TouchPad button board. Component replacement procedures...

  • Page 66: Touchpad

    TouchPad Description Spare part number TouchPad module for use in models with a pointing stick L09561-001 Before removing the TouchPad, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 67: Near Field Communication (Nfc) Module

    Near Field Communication (NFC) module Description Spare part number NFC module L09554-001 NFC antenna L09524-001 NFC cable (included in Cable Kit) L09534-001 Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 68 Use a tool to disengage the NFC module from the computer (3). Reverse this procedure to replace the NFC module. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 69: Smart Card Reader

    Smart card reader Description Spare part number Smart card reader board L09550-001 Smart card reader bracket (included in Bracket Kit) L09539-001 Smart card reader cable (included in Cable Kit) L09534-001 Before removing the smart card reader, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer.
  • Page 70 Remove the three Phillips M2.0×2.5 screws (2), and then remove the smart card reader board from the computer (3). Reverse this procedure to install the smart card reader. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Usb Board

    USB board Description Spare part number USB board L09553-001 USB board cable (included in Cable Kit) L09534-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 72 Disconnect the USB board cable from the system board (1). Position the computer upside down. Remove the Phillips M2.0×3.0 screw (2), and then remove the board from the computer (3). Reverse this procedure to replace the USB board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 73: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) L09552-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 74 Position the computer upside down. Lift the cable up to disengage it from the adhesive that secures it to the chassis (2). Remove the Phillips M2.0×3.0 screw (3) that secures the board to the computer. Remove the board and cable from the computer (4). Reverse this procedure to install the power button board.

  • Page 75: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Description Spare part number System board with integrated AMD Ryzen 7 PRO 2700U mobile processor L12802-xx1 System board with integrated AMD Ryzen 5 PRO 2500U mobile processor L12801-xx1...
  • Page 76 Disconnect the following cables from the system board: (1): Power button board cable (2): USB cable Position the computer upside down. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 77 Disconnect the following cables from the system board: (1): Display cable (2): Smart card reader cable (3): TouchPad cable (4): NFC module cable (5): Fingerprint reader board cable Remove the Phillips M2.0×3.0 screw (1), and then loosen captive Phillips screw (2) on the fan. Component replacement procedures...
  • Page 78 Lift the right side of the system board (1), and then pull it to the right to remove it from the computer (2). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 79: Rtc Battery

    RTC battery Description Spare part number RTC battery 857798-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 80: Speaker

    Speaker Description Spare part number Speaker Kit L09558-001 Before removing the speaker, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 81: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable) L09538-001 Fingerprint reader bracket (included in Bracket Kit) L09539-001 Before removing the fingerprint reader assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 82 Use a tool to disengage the fingerprint reader board from the computer (3). Reverse this procedure to install the fingerprint reader assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 83: Display Assembly

    Display assembly Full hinge-up displays are not spared. Displays are spared only at the subcomponent level. Before removing the display panel, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 84 Remove the six Phillips M2.5×5.0 screws (2) from the display hinges. Pull the display away from the computer (3). Remove the display assembly components: If it is necessary to replace the display bezel: Use a non-marking tool to separate the display from the display cover (1). Rotate the display over and place it next to the display cover (2).
  • Page 85 If it is necessary to replace the camera or microphone module: Use a tool to detach the camera (1) from the display cover. Disconnect the cable (2) from the camera. The camera module is available using spare part number L23432-001. The microphone module is available using spare part number L09551-001.
  • Page 86 (Touch models only) Lift the tape on the touch board connector (3), and then pull the cable from the connector (4). Raw display panels are available using the following spare part numbers: – Non-touch, FHD: L12814-001 – Non-touch, HD: L12813-001 –...
  • Page 87 Lift the panel from the display cover (2). If it is necessary remove the hinge covers, remove the Phillips M2.0×3.0 screw from each hinge cover (1). Use a thin tool to pry up at the seam under each hinge cover, between the hinge cover and bottom of the display cover (2).
  • Page 88 Remove the hinge covers from the display cover (3). Display hinge covers are available using spare part number L09545-001. If it is necessary to replace the hinge brackets, remove the three Phillips M2.5×3.0 screws from the bottom of each hinge (1) and the Phillips M2.0×3.0 screw from the top of each hinge (2). Remove the hinges from the display cover (3).
  • Page 89 If it is necessary to replace the WLAN antenna cables, note the proper cable routing through the right hinge (1). Peel the antennas from the top of the display cover (2), and then remove the WLAN antenna cables from the channels along the sides of the display cover (3). Remove the antenna cables from the display cover (4).
  • Page 90 Remove the antenna cables from the display cover (4). WWAN antennas are available in the Antenna Kit using spare part number L09523-001. The display rear cover is available using spare part number L09526-001 for non-touch models or L19831-001 for touch models. The display cable is available using spare part number L09533-001 for non-touch models or L19834-001 for touch models.

  • Page 91: Computer Setup (Bios), Tpm, And Hp Sure Start

    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.

  • Page 92: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 93: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 94: Changing The Boot Order Using The F9 Prompt

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 95: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 96: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 97: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 98: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 99 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

  • Page 100: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 101: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 102: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 103: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 104: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 105: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition.

  • Page 106: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Length 257.0 mm 10.12 in Width 377.0 mm 14.85 in Height (non-touch) 23.95 mm 0.95 in Height (touch) 24.95 mm 0.99 in Weight 3-cell battery, UMA, no fingerprint reader, 1 SODIMM, WLAN, SSD, 2.18 kg 4.8 lbs TouchPad, no camera, no WWAN, non-touch display...

  • Page 107: 35.6-Cm (14.0-In) Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 35.6-cm (14.0-in) display specifications Metric U.S.

  • Page 108: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications 256-GB* 512-GB* 1-TB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7...

  • Page 109: M.2 Sata Solid-State Drive Specifications

    M.2 SATA solid-state drive specifications 128-GB* 256-GB* 512-GB* Height 1.35 mm 1.35 mm 1.35 mm Weight < 10 g < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec up to 540 MB/sec Interface type SATA-3...

  • Page 110: Hard Drive Specifications

    Hard drive specifications 1-TB* 500-GB* Dimensions Height 7.0 mm or 9.5 mm 7.0 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 107.0 g 92.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security...

  • Page 111: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 112 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 113: 12 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 114 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 115: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 116 Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 106 Chapter 12 Statement of memory volatility...

  • Page 117: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 118: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 119: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 120: Index

    Index buttons display cable, spare part number 23 AC adapter, spare part numbers 25 left TouchPad 10 display components 9 action keys 14 power 12 display panel identifying 14 right TouchPad 10 product description 1 keyboard backlight 14 removal 75 mute 14 display specifications 97 camera 9...
  • Page 121 HDMI 6 product description 2 Keyboard product description 3 microphone module spare part numbers 19 USB 3.x SuperSpeed 6, 8 spare part number 23 keyboard USB 3.x SuperSpeed port with HP product description 3 Sleep and Charge 6 Index 111...
  • Page 122 92 solid-state drive removal 63 USB flash drive 93 removal 39 spare part number 19 using HP Recovery media 91 spare part number 19, 24 spare part numbers 63 recovery media spare part numbers 39 power button, identifying 12...
  • Page 123 WWAN antenna cable traveling with the computer 17 spare part number 23 WWAN antenna cables removal 79 USB 3.x SuperSpeed port with HP WWAN antennas, identifying 9 Sleep and Charge, identifying 6 WWAN module USB 3.x SuperSpeed port, spare part number 19...

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