hit counter code
HP EliteBook 645 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. EliteBook 645
  6. Maintenance and service manual
HP EliteBook 645 Maintenance And Service Manual

HP EliteBook 645 Maintenance And Service Manual

14 inch g11 notebook pc
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Maintenance and Service Guide
HP EliteBook 645 14 inch G11 Notebook PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

Advertisement

Table of Contents
loading

Related Manuals for HP EliteBook 645

Summary of Contents for HP EliteBook 645

  • Page 1 Maintenance and Service Guide HP EliteBook 645 14 inch G11 Notebook PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP End Not all features are available in all and used by HP Inc. under license.
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts"...

  • Page 5: Table Of Contents

    Table of contents 1 Product description............................................. 1 2 Components................................................5 Right..................................................5 Left................................................... 5 Display ...................................................7 Low blue light mode (select products only)..............................7 Keyboard area..............................................9 Touchpad ..............................................9 Touchpad settings ......................................... 9 Adjusting touchpad settings................................9 Turning on the touchpad ..................................9 Touchpad components ......................................
  • Page 6 Grounding the work area......................................56 Recommended materials and equipment..............................56 Cleaning your computer........................................57 Enabling HP Easy Clean (select products only) ............................57 Removing dirt and debris from your computer............................57 Cleaning your computer with a disinfectant...............................58 Caring for wood veneer (select products only) ............................59 Packaging and transporting guidelines..................................
  • Page 7 9 Backing up, restoring, and recovering....................................97 Backing up information and creating recovery media............................97 Using Windows tools for backing up..................................97 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......97 Restoring and recovering your system..................................97 Creating a system restore ......................................98 Restoring and recovery methods ..................................98...
  • Page 8 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code................106 Starting HP PC Hardware Diagnostics UEFI .............................106 Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)................................................107 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive..................107 Downloading the latest HP PC Hardware Diagnostics UEFI version................108...

  • Page 9: Product Description

    Nontouch WLED, 300 nits, NTC 45% WLED + low blue light, 400 nits, low power, sRGB 100% WLED + low blue light, 1000 nits, sRGB 100%, HP Sure View reflect integrated privacy screen Touch LED, 300 nits, NTSC 45% Memory...
  • Page 10 Supports HP Connection Optimizer Supports HP Extended Range Wireless LAN Supports WLAN and Bluetooth PLDR Wireless Wide Area Network (WWAN) (select products only) HP 4G LTE-A Pro Cat16 WWAN eSIM Ports HDMI 2. 1 Audio-out (headphone)/audio-in (microphone) combo jack USB Type-A 5 Gbps port (power charging, left side) USB Type-A 5 Gbps port (data only, right side) USB4™...
  • Page 11 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Memory modules WLAN module WWAN module SIM card Bottom cover Speaker Chapter 1 Product description...

  • Page 13: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...
  • Page 14 High Definition Multimedia Interface (HDMI) device. USB 5 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.

  • Page 15: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 16 Table 2-3 Display components and their descriptions Component Description WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local area networks (WLANs). WWAN antennas* (2) Send and receive wireless signals to communicate with wireless wide area networks (WWANs) and low-power wide area networks (LPWAN).

  • Page 17: Keyboard Area

    ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes.

  • Page 18: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 19: Button And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light On: Computer sound is off.
  • Page 20 Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint reader. Table 2-6 Button and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer.

  • Page 21: Special Keys

    Special keys Use the illustration and table to identify the special keys. Table 2-7 Special keys and their descriptions Component Description Action keys Execute frequently used system functions. Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key.

  • Page 22: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 23: Rear

    Table 2-8 Bottom components and their descriptions (continued) Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 24 Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Warranty period Product ID Serial number ●...

  • Page 25: Using A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 26: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 3-1 Right-side components and their descriptions Component Description...
  • Page 27 High Definition Multimedia Interface (HDMI) device. USB 5 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.

  • Page 28: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 29 Table 3-3 Display components and their descriptions Component Description WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local area networks (WLANs). WWAN antennas* (2) Send and receive wireless signals to communicate with wireless wide area networks (WWANs) and low-power wide area networks (LPWAN).

  • Page 30: Keyboard Area

    ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes.

  • Page 31: Lights

    Table 3-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 32: Button And Fingerprint Reader

    Table 3-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light ●...
  • Page 33 Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint reader. Table 3-6 Button and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer.

  • Page 34: Special Keys

    Special keys Use the illustration and table to identify the special keys. Table 3-7 Special keys and their descriptions Component Description Action keys Execute frequently used system functions. Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key.

  • Page 35: Bottom

    Table 3-7 Special keys and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. When the computer is on, press the button briefly to ● initiate Sleep. ●...

  • Page 36: Rear

    Table 3-8 Bottom components and their descriptions (continued) Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 37 Table 3-10 Service label components Component Serial number Product ID HP product name Table 3-11 Service label components Component HP product name Product ID Serial number Warranty period Table 3-12 Service label components Component HP product name Warranty period Product ID Serial number ●...

  • Page 38: Using A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 39: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 40 Table 4-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, Display assembly subcomponents on page Top cover with keyboard NOTE: For a detailed list of country codes, see...
  • Page 41 MediaTek RZ616 Wi-Fi 6E Bluetooth 5.3 AIM-T WLAN N22541-005 Realtek 8852CE Wi-Fi 6E Bluetooth 5.3 WLAN N19618-005 (15) WWAN module HP 4000 4G LTE-Advanced Pro N65633-005 (16) Memory modules (DDR5, PC-5600) 32 GB N50075-001 32 GB, not made in China (NMIC)

  • Page 42: Display Assembly Subcomponents

    Table 4-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 2 TB, TLC M52027-001 2 TB, TLC, for use in the People's Republic of China (PRC) N77396-001 1 TB, TLC M16560-001 1 TB, TLC, for use in the PRC N77395-001 1 TB, TLC, NMIC N22908-001...
  • Page 43 Table 4-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use in models with an FHD camera N96562-001 For use in models with an IR camera N96561-001 For use in models with no camera N96563-001 For use in models with an IR camera and privacy display N96564-001...

  • Page 44: Screw Kit Components

    Table 4-2 Display component descriptions and part numbers (continued) Item Component Spare part number 300 nits N98715-001 400 nits N98717-001 1000 nits, privacy N98716-001 Hinges (includes left and right hinges, display panel stretchable tape, and bezel adhesive) N96454-001 Wireless antennas and cables (includes WLAN antennas, WWAN antennas, display panel N96452-001 stretchable tape, and bezel adhesive) Display/camera cable (includes cover and bezel adhesive)

  • Page 45: Miscellaneous Parts

    Table 4-3 Screw Kit contents Location Driver Head dia Head thick Plate Location M2.5 Hinge system 0.55 Spk(4)/Touch pad (4) 1.8L Main PCB(2)/WWAN PCBA(1) 2.5L WWAN 5G 2.5L WLAN 2.5L SSD 2280 2.5L Smart card 2.5L 2.5L Heat sink 2.5L WWAN 4G USB board PCBA(2)/ RJ-45 holder(3)/IO...
  • Page 46 HP Prelude Pro 15.6 Top Load Case M03618-001 HP Prelude Pro 15.6 Backpack M03617-001 Screw Kit (for use with HP USB-C Dock G5) L64089-001 Screw Kit (for use in product component removal and replacement) N96250-001 Plastics and Rubber Kit (includes fingerprint reader insert, I/O holder, SIM card insert, smart card...
  • Page 47 Table 4-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number HP Essential Nano Combination Cable Lock N10501-001 External optical drive 747080-001 Thunderbolt™ 120 W G4 dock (with cable) M97105-001 Thunderbolt 280 W G4 dock (with cable) M97106-001...
  • Page 48 Table 4-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Brazil L19359-001 Denmark L19360-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001 Europe (ADP + cord) N16170-001 India L19363-001 Israel L19362-001 Italy L19364-001 Japan L19365-001 North America...
  • Page 49 Table 4-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Thailand L19371-002 The United Kingdom L19373-002 Power cord (C5, premium, straight, 1.0 m [3.3 ft]) Argentina L30811-001 Australia L22327-001 Brazil L30812-001 Brazil, duckhead L19341-002 Denmark L22322-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L22321-001 India L22624-001...

  • Page 50: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 51 Table 5-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, Display assembly subcomponents on page Top cover with keyboard NOTE: For a detailed list of country codes, see...
  • Page 52 MediaTek RZ616 Wi-Fi 6E Bluetooth 5.3 AIM-T WLAN N22541-005 Realtek 8852CE Wi-Fi 6E Bluetooth 5.3 WLAN N19618-005 (15) WWAN module HP 4000 4G LTE-Advanced Pro N65633-005 (16) Memory modules (DDR5, PC-5600) 32 GB N50075-001 32 GB, not made in China (NMIC)

  • Page 53: Display Assembly Subcomponents

    Table 5-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 2 TB, TLC M52027-001 2 TB, TLC, for use in the People's Republic of China (PRC) N77396-001 1 TB, TLC M16560-001 1 TB, TLC, for use in the PRC N77395-001 1 TB, TLC, NMIC N22908-001...
  • Page 54 Table 5-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use in models with an FHD camera N96562-001 For use in models with an IR camera N96561-001 For use in models with no camera N96563-001 For use in models with an IR camera and privacy display N96564-001...

  • Page 55: Screw Kit Components

    Table 5-2 Display component descriptions and part numbers (continued) Item Component Spare part number 300 nits N98715-001 400 nits N98717-001 1000 nits, privacy N98716-001 Hinges (includes left and right hinges, display panel stretchable tape, and bezel adhesive) N96454-001 Wireless antennas and cables (includes WLAN antennas, WWAN antennas, display panel N96452-001 stretchable tape, and bezel adhesive) Display/camera cable (includes cover and bezel adhesive)

  • Page 56: Miscellaneous Parts

    Table 5-3 Screw Kit contents Location Driver Head dia Head thick Plate Location M2.5 Hinge system 0.55 Spk(4)/Touch pad (4) 1.8L Main PCB(2)/WWAN PCBA(1) 2.5L WWAN 5G 2.5L WLAN 2.5L SSD 2280 2.5L Smart card 2.5L 2.5L Heat sink 2.5L WWAN 4G USB board PCBA(2)/ RJ-45 holder(3)/IO...
  • Page 57 HP Prelude Pro 15.6 Top Load Case M03618-001 HP Prelude Pro 15.6 Backpack M03617-001 Screw Kit (for use with HP USB-C Dock G5) L64089-001 Screw Kit (for use in product component removal and replacement) N96250-001 Plastics and Rubber Kit (includes fingerprint reader insert, I/O holder, SIM card insert, smart card...
  • Page 58 Table 5-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number HP Essential Nano Combination Cable Lock N10501-001 External optical drive 747080-001 Thunderbolt™ 120 W G4 dock (with cable) M97105-001 Thunderbolt 280 W G4 dock (with cable) M97106-001...
  • Page 59 Table 5-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Brazil L19359-001 Denmark L19360-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001 Europe (ADP + cord) N16170-001 India L19363-001 Israel L19362-001 Italy L19364-001 Japan L19365-001 North America...
  • Page 60 Table 5-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Thailand L19371-002 The United Kingdom L19373-002 Power cord (C5, premium, straight, 1.0 m [3.3 ft]) Argentina L30811-001 Australia L22327-001 Brazil L30812-001 Brazil, duckhead L19341-002 Denmark L22322-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L22321-001 India L22624-001...

  • Page 61: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 62: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 63: Preventing Electrostatic Damage To Equipment

    Table 6-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic 400 V...

  • Page 64: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 65: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 66: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 67: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 68: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 6-3 Support information locations Service consideration...
  • Page 69 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 70: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 71: Using A Sim Card (Select Products Only)

    NOTE: Depending on configure, the bottom cover might be metal or plastic. Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 62). Remove the bottom cover: Loosen the five captive Phillips screws that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool (1) to release the edges of the bottom cover from the computer.

  • Page 72: Determining The Correct Sim Card Size For Your Computer

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.
  • Page 73 Table 7-2 Memory module descriptions and part numbers (continued) Description Spare part number 32 GB, NMIC N97399-001 32 GB, for use in the PRC N77400-001 16 GB N38627-001 16 GB, NMIC N93773-001 16 GB, for use in the PRC N77399-001 8 GB N37792-001 8 GB, for use in the PRC...

  • Page 74: Wlan Module

    To install a memory module, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration. Table 7-3 WLAN module descriptions and part numbers Description Spare part number MediaTek RZ616 Wi-Fi 6E Bluetooth 5.3 AIM-T WLAN N22541-005 Realtek 8852CE Wi-Fi 6E Bluetooth 5.3 WLAN N19618-005...

  • Page 75: Wwan Module

    Table 7-4 WWAN module description and part number Description Spare part number HP 4000 4G LTE-Advanced Pro N65633-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless...
  • Page 76 devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 62).

  • Page 77: Solid-State Drive

    If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. To install the WWAN module, reverse this procedure. When installing a WWAN module, use the following illustration to determine the proper screw location for the module.
  • Page 78 Table 7-5 Solid-state drive descriptions and part numbers (continued) Description Spare part number 1 TB, TLC M16560-001 1 TB, TLC, for use in the PRC N77395-001 1 TB, TLC, NMIC N22908-001 1 TB, TLC, self-encrypting drive (SED) N23415-001 1 TB, TLC, self-encrypting drive (SED), NMIC N24954-001 512 GB N45476-001...
  • Page 79 When installing an SSD, be sure a thermal pad is installed on the bottom of the drive bracket as shown in the following illustration. NOTE: You do not need to remove the SSD screw hole bracket when replacing an SSD. However, if the bracket comes loose, use the following steps to completely remove and replace it.
  • Page 80 To install the SSD screw hole bracket, insert the bracket onto the system board at the orientation shown in the following illustration. Remove the M.2 2280 SSD from models with a metal bottom cover: Peel back the plastic SSD cover (1). Remove the Phillips M2.0 ×...
  • Page 81 To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Solid-state drive...

  • Page 82: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 53 screws when you service the parts described in this chapter.
  • Page 83 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 84: Speakers

    To remove the battery latches, rotate the latches (1), and then use a tool to release the latches (2) from the computer. NOTE: It is not necessary to remove the battery latches during normal battery replacement. Only replace the latches if they are missing or broken. To install the battery, reverse the removal procedures.

  • Page 85: Fingerprint Reader Board

    Remove the speakers (4). NOTE: When removing the speakers, make note of the location of the rubber isolators (5) in the screw holes. The absence of or damage to these isolators can result in degraded speaker performance. To install the speakers, reverse this procedure. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration.

  • Page 86: Fan

    Remove the fingerprint reader board (4) from the computer. To install the fingerprint reader board, reverse this procedure. To remove the fan, use this procedure and illustration. Table 8-4 Fan description and part number Description Spare part number N96441-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 62).

  • Page 87: I/O Board

    Remove the fan (4) from the computer. To install the fan, reverse this procedure. I/O board To remove the I/O board, use this procedure and illustration. Table 8-5 I/O board descriptions and part numbers Description Spare part number I/O board for use in models without a Ryzen PRO processor with only WLAN N95961-001 I/O board for use in models without a Ryzen PRO processor with WLAN and WWAN N95962-001...

  • Page 88: Nfc Module

    Lift the front of the board (5) up, and then pull the board (6) into the computer to remove it. To install the I/O board, reverse this procedure. NFC module To remove the NFC module, use this procedure and illustration. Table 8-6 NFC module descriptions and part numbers Description...

  • Page 89: Smart Card Reader

    Remove the NFC module (3) from the computer. The module is secured with adhesive. To install the NFC module, reverse this procedure. When installing an NFC module, be sure to place the hole in the module onto the peg in the computer. Smart card reader To remove the smart card reader, use this procedure and illustration.
  • Page 90 Before removing the smart card reader, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 62). Remove the bottom cover (see Bottom cover on page 62). Remove the battery (see Battery on page 74). Remove the left speaker (see Speakers on page 76).

  • Page 91: Touchpad

    To install the smart card reader, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 8-8 Touchpad descriptions and part numbers Description Spare part number Touchpad for use in models without NFC N96237-001 Touchpad for use in models with NFC N96237-001 Touchpad cable (included in Cable Kit) N98721-001...

  • Page 92: Heat Sink

    Heat sink To remove the heat sink, use these procedures and illustrations. Table 8-9 Heat sink description and part number Description Spare part number Heat sink N96443-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 62).

  • Page 93: System Board

    Be sure to install thermal material onto the heat sink in the location shown in the following illustration. To install the heat sink, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 8-10 System board descriptions and part numbers Description Spare part number...
  • Page 94 Remove the bottom cover (see Bottom cover on page 62). Remove the battery (see Battery on page 74). Remove the fan (see Fan on page 78). NOTE: You do not have to remove the heat sink to remove the system board. When you replace the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board: ●...
  • Page 95 Remove the three Phillips M2.0 × 1.8 screws (1). Remove the three Phillips M2.0 × 4.0 screws (2). Remove the plastic I/O bracket (3) from the right edge of the board. System board...

  • Page 96: Display Assembly

    Lift the side of the system board (1) upward, and then pull the system board (2) away from the connectors on the side of the computer to remove it. To install the system board, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts.
  • Page 97 Remove the display cable and WLAN antenna cables from the metal clip (6) at the bottom of the hinge. Remove the six Phillips M2.5 × 4.0 screws that secure the display assembly to the computer. Open the computer (1) to approximately 170° Separate the display assembly (2) from the computer.
  • Page 98 To remove the bezel: Flex the top (1), the left and right sides (2), and then the bottom of the bezel (3) to release it. Remove the bezel (4) from the display. NOTE: To avoid damaging the panel, do not use a tool to release the inside of the bezel. You can use a tool only when you insert it from the outside of the top, left, and right sides of the bezel.
  • Page 99 Lift the tape (1) and the locking arm (2) from the connector on the display panel, and then disconnect the cable (3) from the panel. To remove an IR camera module: Display assembly...
  • Page 100 Disconnect the cable from the ZIF connector (1) on the module. Starting on the left side of the module, use a tool (2) to release the module, and then remove the module (3). The IR camera module is available as spare part number N96912-001. IR cameras use different black protective tape depending on the panel.
  • Page 101 ■ Disconnect the cable from the ZIF connector (1) on the board, and then use a tool (2) to release the board from the display. The ALS is available as spare part number N96911-001. To remove the hinges from the display enclosure: Remove the three Phillips M2.0 ×...
  • Page 102 Remove the cable from the clips (3) along the bottom near the left hinge. The display panel/camera cable is available as spare part number N96453-001. To remove the display panel/camera cable on models with an FHD camera: With the camera module removed, peel the cable (1) off the inside of the display rear cover. Remove the cable from the clips (2) along the bottom near the left hinge.

  • Page 103: Top Cover With Keyboard

    Peel the antennas (6) off the display rear cover. To reassemble and replace the display assembly, reverse these procedures. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top covers with keyboards.
  • Page 104 Table 8-12 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Germany -041 Romania -271 United Kingdom -031 Greece -151...

  • Page 105: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 106: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 107: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 108: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 109: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 110: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 111: Tpm Bios Settings (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 112: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 113: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 114: Installing Hp Pc Hardware Diagnostics Windows

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 107. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 115: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 116: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 117: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 118: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 12-1 Computer specifications Metric...

  • Page 119: Solid-State Drive Specifications

    Table 12-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 2560 × 1600 (WQXGA) 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 300 nits 400 nits 500 nits (WQXGA) Viewing angle UWVA Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.
  • Page 120 *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Chapter 12 Specifications...

  • Page 121: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 122 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 123: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 124: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 125: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 126: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 127 Table 14-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 128 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 129: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...

  • Page 130: Index

    36, 47 buttons spare part number 36, 47 spare part number 36, 47 power 12, 14, 25, 27 display components 7, 20 HP PC Hardware Diagnostics UEFI display panel downloading 107 illustrated 35, 46 failure ID code 106 camera 8, 21...
  • Page 131 15, 28 ports WLAN 15, 28 HDMI 6, 19 left control zone, identifying 10, product description 2 USB port with HP Sleep and recovery 97 left side components 5, 18 Charge 6, 19 discs 98 lights USB SuperSpeed 5, 18...
  • Page 132 15, SIM card 5, 18 smart card reader removal 81 spare part number 81 USB port with HP Sleep and smart card reader, identifying 7, Charge, identifying 6, 19 USB powered port, identifying 5, solid-state drive...

Table of Contents