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HP EliteBook x360 830 G8 Maintenance And Service Manual
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HP EliteBook x360 830 G8 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP EliteBook x360 830 G8

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Core, Optane, Thunderbolt, vPro, and Agreement (EULA).
  • Page 3 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.
  • Page 4 Important notice about Customer Self-Repair parts...
  • Page 5 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right side ................................6 Left side ................................. 7 Display ..................................8 Keyboard area ................................ 9 Touchpad ............................. 9 Touchpad settings ......................9 Adjusting touchpad settings ................9 Turning on the touchpad ................9 Touchpad components ....................
  • Page 8 Speakers ............................54 Card reader board ..........................55 Keyboard with top cover ........................56 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 58 Using Computer Setup ............................58 Navigating and selecting in Computer Setup ................... 58 Restoring factory settings in Computer Setup ................. 58 Updating the BIOS ..........................
  • Page 9 Backing up information and creating recovery media ..................62 Using Windows tools for backing up ....................62 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..62 Restoring and recovering your system ....................... 62 Creating a system restore .........................
  • Page 10 Downloading Remote HP PC Hardware Diagnostics UEFI ..............69 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ....69 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ..........................69 Customizing Remote HP PC Hardware Diagnostics UEFI settings ............ 69 10 Specifications ............................

  • Page 11: Product Description

    Product components and their descriptions Category Description Product Name HP EliteBook x360 830 G8 Notebook PC Processors 10th Generation Intel® Core™ processors Intel Core i7-1185G7 (3.0 GHz, 4 cores, 12 MB L3 cache) Intel Core i7-1165G7 (2.8 GHz, 4 cores, 12 MB L3 cache) Intel Core i5-1145G7 (26 GHz, 4 cores) Intel Core i5-1135G7 (2.4 GHz, 4 cores)
  • Page 12 Intel Wi-Fi 6 AX201 + Bluetooth 5 (802.11ax 2 × 2) (vPro) Compatible with Miracast® devices Two WLAN antennas configured at top of panel Supports HP Connection Optimizer (with data analytics) UEFI Wi-Fi (Wireless imaging/image recovery/BitLocker unlock) Supports Static BIOS SAR for Intel modules...
  • Page 13 Microsoft® precision touchpad default gestures support No hybrid mode support Power requirements Battery 3 cell, 53 Whr, lithium polymer, HP Long Life HP Fast Charge Technology Smart AC adapters 65 W, right angle, 4.5 mm 65 W, right angle, 4.5 mm, for use in Argentina 65 W, right angle, 4.5 mm, EM...
  • Page 14 Trusted Platform Module (TPM) 2.0, Infineon, soldered down Fingerprint sensor (select products only) Nano security lock Smart card reader (active) (select products only) HP SureKey Standard Operating system Windows® 10 Enterprise 64 Windows 10 Home 64 Windows 10 Home 64 Advanced...
  • Page 15 Table 1-1 Product components and their descriptions (continued) Category Description Memory module Solid-state drive WLAN module WWAN module...

  • Page 16: Components

    SIM card. USB Type-C® power connector and Connect an AC adapter that has a USB Type-C connector, Thunderbolt™ ports (2) with HP Sleep and supplying power to the computer and, if needed, charging the Charge computer battery.

  • Page 17: Left Side

    The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off.

  • Page 18: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 19: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.

  • Page 20: Touchpad Components

    Touchpad components Use the illustration and table to identify the touchpad components. To adjust touchpad settings and gestures, or to turn off the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. To turn on the touchpad: Type touchpad settings in the taskbar search box, and then press enter.

  • Page 21: Button, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.
  • Page 22 Table 2-6 Button, speakers, and fingerprint reader and their descriptions Description Component Speakers (2) Produce sound Power button When the computer is off, press the button briefly to turn ● on the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 23: Special Keys

    Special keys Use the illustration and table to identify the special keys. Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys.

  • Page 24: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description ▲ Right-click the Power meter icon and then select Power Options. Bottom Use the illustration and table to identify the bottom component. Table 2-8 Bottom component and its description Component Description Vent Enables airflow to cool internal components.
  • Page 25 Table 2-9 Service label components Component HP product name Product ID Serial number Warranty period ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 26: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Chapter 3 Illustrated parts catalog...
  • Page 27 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Only the full hinge-up display is available as a spare part. Spare parts for display subcomponents are not available. Display assembly, 1000 nits, antiglare, privacy, WWAN M46060-001 Display assembly, 1000 nits, antiglare, privacy, no WWAN M46065-001...
  • Page 28 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (13) WLAN module Intel Wi-Fi 6 AX201 + Bluetooth 5 (802.11ax 2 × 2, vPro) L92722-005 Intel Wi-Fi 6 AX201 + Bluetooth 5 (802.11ax 2 × 2, non-vPro) L92724-005 (14) Heat sink (includes replacement thermal material)

  • Page 29: Bracket Kit

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Intel Core i5-1135G7 processor, 16 GB system RAM M46078-xx1 Intel Core i5-1135G7 processor, 16 GB system RAM (OSR) M46087-xx1 Intel Core i5-1135G7 processor, 8 GB system RAM M46079-xx1 (18) RTC battery...

  • Page 30: Plastics Kit

    Plastics Kit To identify the Plastics Kit components, use this illustration and table. Table 3-3 Plastics Kit component descriptions and part numbers Item Component Spare part number Plastics Kit, includes: M46068-001 SIM card insert Fingerprint reader insert I/O system board bracket Smart card reader insert SIM tray (not illustrated) Smart card reader insert foil (not illustrated)

  • Page 31: Miscellaneous Parts

    Table 3-4 Cable Kit content descriptions and part number (continued) Component Spare part number NFC module cable Power connector cable Miscellaneous parts To identify the miscellaneous parts, use this table. Table 3-5 Miscellaneous part descriptions and part numbers Component Spare part number AC adapters 65 W, nPFC, SMART, 3 pin, 4.5 mm 710412-001...
  • Page 32 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Switzerland L19370-001 Taiwan L19372-001 Thailand L19371-001 The United Kingdom L19373-001 Power cord (C5, 1.0 m [3.3 ft], premium) Argentina L30811-001 Australia L22327-001 Brazil L30812-001 Denmark L22322-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L22321-001 India L22624-001...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 34: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 35: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V...

  • Page 36: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 37: Cleaning Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 38: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 39: Caring For Wood Veneer (Select Products Only)

    Caring for wood veneer (select products only) Your product might feature high-quality wood veneer. As with all natural wood products, proper care is important for best results over the life of the product. Because of the nature of natural wood, you might see unique variations in the grain pattern or subtle variations in color, which are normal.

  • Page 40: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 8 screws when you service Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.

  • Page 41: Wlan Module

    Loosen the five captive Torx T5 screws that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1). Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures.
  • Page 42 Before removing the WLAN module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30). Remove the bottom cover (Bottom cover on page 30). Disconnect the battery cable from the system board (see Battery on page 38).

  • Page 43: Wwan Module

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. WWAN module To remove the WWAN module, use this procedure and illustration. Table 5-3 WWAN module descriptions and part numbers Description...
  • Page 44 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: When viewed with the antenna terminals at the top of the module, the white WWAN antenna cables connects to the terminal to the left of the black WWAN antenna cables. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration.

  • Page 45: Solid-State Drive

    Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-4 Solid-state drive descriptions and part numbers Description Spare part number 2 TB, PCIe, TLC L85358-002 1 TB, PCIe, TLC L85348-002 512 GB, PCIe, TLC L85360-002 512 GB, PCIe, TLC, self-encrypting drive (SED) L85368-002 512 GB, PCIe, value...
  • Page 46 NOTE: System board appearance might vary. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer. Pull the drive away from the socket to remove it (2). Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 47 Replace the cover by inserting the edges of the cover into the clips on the system board near the sides of the solid-state drive. NOTE: System board appearance might vary. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.

  • Page 48: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 37 screws when you service the parts described in this chapter.
  • Page 49 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 50: Display Assembly

    Remove the battery from the computer (5). NOTE: System board appearance might vary. To insert the battery, reverse the removal procedures. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Table 6-2 Display assembly description and part number Description Spare part number Display assembly, 1000 nits, antiglare, privacy, WWAN...
  • Page 51 Table 6-2 Display assembly description and part number (continued) Description Spare part number Display assembly, 250 nits, BrightView, no WWAN M46058-001 Display assembly, 250 nits, BrightView, WWAN M46059-001 NOTE: Only the full hinge-up display is available as a spare part. Spare parts for display subcomponents are not available.

  • Page 52: Power Connector Cable

    Separate the display assembly from the computer (3). Reverse this procedure to replace the display assembly. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 6-3 Power connector cable description and part number Description Spare part number Power connector cable (included in the Cable Kit) M03867-001...

  • Page 53: Fingerprint Reader Board

    Remove the power connector cable from the computer (3). Reverse this procedure to install the power connector cable. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration. Table 6-4 Fingerprint reader board description and part number Description Spare part number Fingerprint reader board...

  • Page 54: Rtc Battery

    Remove the fingerprint reader board from the computer (4). Reverse this procedure to install the fingerprint reader board. RTC battery To remove the RTC battery, use this procedure and illustration. Table 6-5 RTC battery description and part number Description Spare part number RTC battery M21797-001 Before removing the RTC battery, follow these steps:...

  • Page 55: Touchpad

    Remove the battery from the computer (2). Reverse this procedure to install the RTC battery. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-6 Touchpad description and part number Description Spare part number Touchpad (models without NFC) M46069-001 Touchpad (models with NFC) M46070-001...

  • Page 56: Nfc Module

    Remove the touchpad from the computer (4). NOTE: System board appearance might vary. Reverse this procedure to install the touchpad. NFC module To remove the NFC module, use this procedure and illustration. Table 6-7 NFC module description and part number Description Spare part number NFC module...

  • Page 57: Fan

    Use a tool to release the module from the computer (3). The module is secured with adhesive. Reverse this procedure to install the NFC module. To remove the fan, use this procedure and illustration. Table 6-8 Fan description and part number Description Spare part number Fan assembly...

  • Page 58: Heat Sink

    Loosen the two Phillips captive screws (4) that secure the fan to the computer, and then remove the fan from the computer (5). Reverse this procedure to install the fan assembly. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-9 Heat sink descriptions and part numbers Description...
  • Page 59 Remove the heat sink from the computer (2). NOTE: System board appearance might vary. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.

  • Page 60: Wwan Antennas

    Reverse this procedure to install the heat sink. WWAN antennas To remove the WWAN antennas, use this procedure and illustration. Table 6-10 WWAN antennas description and part number Description Spare part number WWAN antennas (aux 2) M46052-001 WWAN antennas (aux 3) M46053-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly...

  • Page 61: System Board

    System board To remove the system board, use these procedures and illustrations. Table 6-11 System board descriptions and part numbers Description Spare part number System board (includes processor): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Intel Core i7-1185G7 processor, 32 GB system RAM M46082-xx1...
  • Page 62 Remove the system board: Disconnect the antenna cables from the WWAN module (1). Remove the cables from the clips in the plastic bracket (2). Remove the five Phillips M2.0 × 4.0 screws (3) that secure the bracket to the system board, and then remove the bracket (4).
  • Page 63 Fingerprint reader cable (ZIF) (select products only) (11) ● ● RTC battery cable (12) Remove the SIM card insert from the computer (1). Remove the three Phillips M2.0 × 2.0 screws (2) that secure the system board to the computer. Component replacement procedures...

  • Page 64: Speakers

    Lift the side of the system board upward (1), and then pull the system board away from the connectors on the side of the computer to remove it (2). Reverse this procedure to install the system board. Speakers To remove the speakers, use this procedure and illustration. Table 6-12 Speaker description and part number Description...

  • Page 65: Card Reader Board

    Remove the speakers from the computer (2) . Reverse this procedure to install the speakers. Card reader board To remove the card reader board, use this procedure and illustration. Table 6-13 Card reader board description and part number Description Spare part number Card reader board M03883-001 Card reader insert (included in Plastics Kit)

  • Page 66: Keyboard With Top Cover

    Pull the card reader out from under the WWAN antenna holder to remove it from the computer (3). Reverse this procedure to install the card reader board. Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards.
  • Page 67 Table 6-15 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Denmark, Finland, and -DH1 The Netherlands -B31 Thailand -281...

  • Page 68: Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 69: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

  • Page 70: Installing A Bios Update

    Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. Select Updates, and then select Check for updates and messages. Follow the on-screen instructions.

  • Page 71: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 72: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 73: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 74: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 75: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 76: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 77: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 78: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 79: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 80 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 9 Using HP PC Hardware Diagnostics...

  • Page 81: 10 Specifications

    10 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 82: Solid-State Drive Specifications

    Table 10-2 Display specifications Metric U.S. Active diagonal size 33.8 cm 13.3 in Resolution 1920 × 1080 Surface treatment Antiglare BrightView Brightness 250 nits (45% CG panels, touch and nontouch) 400 nits (sRGB 100% panels) 1000 nits (72% CG panels) Viewing angle UWVA Backlight...

  • Page 83: 11 Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 84 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 85: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 86 How is this memory memory type Amount (Size) data? is removed? memory? memory? write-protected? on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel Management 1.5 MB or 7 MB Stores...

  • Page 87: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 88: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.

  • Page 89: 12 Power Cord Set Requirements

    12 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 90 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 91: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 92: Index

    48 Computer Setup updating 59 spare part numbers 48 navigating and selecting 58 Bluetooth label 14 HP PC Hardware Diagnostics UEFI restoring factory settings 58 boot order downloading 68 starting 58 changing using the f9 prompt failure ID code 67...
  • Page 93 71 USB flash drive 63 hard drive 71 memory recovery media 62 solid-state drive 72 nonvolatile 73 creating using HP Cloud Recovery static electricity 23, 24 volatile 73 Download Tool 62 Sure Start memory cover creating using Windows tools 62...
  • Page 94 Windows backup 62 recovery media 62 system restore point 62 Windows key, identifying 13 Windows tools, using 62 wireless antennas, identifying 8 wireless certification label 14 WLAN antennas, identifying 8 WLAN device 14 WLAN label 14 WLAN module removal 31 spare part numbers 31 workstation guidelines 23 WWAN antennas...

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