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HP ENVY 17 Laptop PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
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SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Product description ....................................1 2 External component identification ................................. 3 Locating hardware ..................................3 Locating software ..................................3 Right side ....................................4 Left side ..................................... 5 Display ......................................6 TouchPad ....................................7 Lights ......................................8 Buttons and speakers ................................9 Bottom .....................................
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Downloading HP PC Hardware Diagnostics Windows ...................... 58 Downloading the latest HP PC Hardware Diagnostics Windows version ..........58 Downloading HP Hardware Diagnostics Windows by product name or number products only) ..58 Installing HP PC Hardware Diagnostics Windows ..................58 Using HP PC Hardware Diagnostics UEFI ..........................
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Using HP Recovery Manager to create recovery media ................65 Before you begin ........................... 65 Creating the recovery media ....................... 65 Using the HP Cloud Recovery Download Tool to create recovery media ..........66 Restoring and recovery ................................. 66 Restoring, resetting, and refreshing using Windows tools ................. 66 Restoring using HP Recovery Manager and the HP Recovery partition ............
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USB 3.1 Gen1 Type C ● Power requirements Supports a 3-cell, 52.5-WHr, Li-ion battery Supports the 90-W HP Smart AC adapter PFC, RA, 4.5-mm and 65-W HP Smart AC adapter non-PFC, 4.5-mm (with mount) AC adapters Chapter 1 Product description...
External component identification The computer features top-rated components. This chapter provides details about these components, where they are located, and how they work. Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).
Depending on your computer model, reads an optical disc or reads and writes to an optical disc. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. Chapter 2 External component identification...
Item Component Description ‒ or – Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides. TouchPad Item Component Description TouchPad zone Reads finger gestures to move the pointer or activate items on the screen.
Lights Item Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a ●...
Buttons and speakers Item Components Description Power button When the computer is off, press the button to turn on ● the computer When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the button ●...
Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 External component identification...
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Labels The labels affixed to the computer provide information that may be needed when troubleshooting system problems or travelling internationally with the computer.
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Component Product number Warranty period Chapter 3 Illustrated parts catalog...
L20703-001 Miscellaneous parts Component Spare part number AC adapter: 90-W HP Smart AC adapter PFC, RA, 4.5-mm 937532-850 65-W HP Smart AC adapter non-PFC, 4.5-mm, with mount 854117-850 Adapter: HP HDMI-to-VGA adapter 701943-001 HP USB–C-to-HDMI 2.0 adapter 935325-001 HP USB–C-to-MultiPort hub 919666-001 HP USB–C-to-USB–A dongle...
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Component Spare part number For use in South Africa L22325-001 For use in Switzerland L22324-001 For use in the United Kingdom L22320-001 Rubber Kit (includes bottom cover rear foot strip) L20703-001 Screw Kit L20704-001 Miscellaneous parts...
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver ● Torx5 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
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Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 49 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
Bottom cover Description Spare part number Bottom cover L20679-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
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Remove the Phillips M2.0×2.2 broad head screw (3) that secures the bottom cover to the keyboard/ top cover in the optical drive bay. Use a case utility tool (1) or similar thin plastic tool to separate the rear edge of the bottom cover (2) from the computer.
Battery Description Spare part number 3-cell, 52-WHr, 4.55-AHr, Li-ion battery L09281-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Hard drive Description Spare part number 1-TB, 7200-rpm, 7.0-mm hard drive (does not include cable or rubber sleeve) L06427-855 Before removing the hard drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Reverse this procedure to install the hard drive. Chapter 5 Removal and replacement procedures...
Memory module Description Spare part number 8-MB (2400, 1.2-V, DDR4) 862398-855 4-MB (2400, 1.2-V, DDR4) 862397-855 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.
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Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module. The bottom slot houses the primary memory module.
WLAN module Description Spare part number Intel 9260 ac 2×2 + Bluetooth 5 M.2 2230 non-vPro PCI-e+USB world-wide with 2 antennas L16647-005 Intel D1 7265 ac 2×2 + Bluetooth 4.2 M.2 non-vPro PCI-e+USB world-wide with 2 antennas 901229-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
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Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with notches to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Component replacement procedures...
TouchPad cable NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number L20681-001. Before removing the TouchPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available using spare part number L20096-001. The TouchPad cable is available using spare part number L20681-001. Description Spare part number For use only on computer models in natural silver finish L20701-001 Before removing the TouchPad, follow these steps:...
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Remove the TouchPad (6). Reverse this procedure to install the TouchPad and bracket. Chapter 5 Removal and replacement procedures...
Fingerprint reader cable NOTE: The fingerprint reader spare part kit does not include the fingerprint reader cable. The fingerprint reader cable is available using spare part number L20684-001. Before removing the fingerprint reader cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Fingerprint reader NOTE: The fingerprint reader spare part kit does not include the fingerprint reader bracket or fingerprint reader cable. The fingerprint reader bracket is available using spare part number L20691-001. The fingerprint reader cable is available using spare part number L20684-001. Description Spare part number For use only on computer models in natural silver finish...
Reverse this procedure to install the fingerprint reader. SD card board cable NOTE: The SD card board spare part kit does not include the SD card board cable. The SD card board cable is available using spare part number L20683-001. Before removing the SD card board cable, follow these steps: Shut down the computer.
SD card board NOTE: The SD card board spare part kit does not include the SD card board bracket or SD card board cable. The SD card board cable is available using spare part number L20683-001. Description Spare part number For use only on computer models in natural silver finish L20699-001 Before removing the SD card board, follow these steps:...
Optical drive Description Spare part number DVD/RW Drive (includes bezel and bracket) L20697-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
USB port board cable NOTE: The USB port board spare part kit does not include the USB port board cable. The USB port board cable is available using spare part number L20685-001. Before removing the USB port board cable, follow these steps: Shut down the computer.
USB port board NOTE: The USB port board spare part kit does not include the USB port board bracket or USB port board cable. The USB port board cable is available using spare part number L20685-001. Description Spare part number USB port board L20698-001 Before removing the USB port board, follow these steps:...
Description Spare part number Fan (includes cable) 926724-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Power connector cable Description Spare part number Power connector cable L20686-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, L20713-601 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with 4096-MB video memory, and the Windows 10 operating system Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, L20713-001...
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(2) USB port board ZIF connector cable (3) Adhesive tape securing the Webcam cable to the system board (4) Webcam ZIF connector cable (5) Display panel ZIF connector cable (6) Hard drive ZIF connector cable (7) Backlight ZIF connector cable (8) Keyboard ZIF connector cable (9) Fingerprint reader ZIF connector cable (10) TouchPad ZIF connector cable...
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Remove the four Phillips M2.0×4.1 screws that secure the system board to the keyboard/top cover. Release the system board (1) by lifting the left side until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. Remove the system board.
Heat sink Description Spare part number Heat sink (includes replacement thermal material) L20687-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Reverse this procedure to install the heat sink. Chapter 5 Removal and replacement procedures...
Speakers Description Spare part number Speakers (include left and right speakers, cables, and four rubber isolators) L20705-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Display assembly Description Spare part number 17.3-in., FHD, AntiGlare (1920×1080), LCD, WLED, UWVA, 72 300, eDP, flat, 4.0t TouchScreen L20694-001 display assembly 17.3-in, UHD, AntiGlare (3840×2160), LCD, WLED, UWVA 72 300, eDP 1.2, flat, non-TouchScreen L20696-001 display assembly 17.3-in, FHD, AntiGlare, DBCG non-TouchScreen display assembly L20695-001 Before removing the display assembly, follow these steps: Shut down the computer.
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Release the WLAN antenna cables from the retention clips (6) and routing channel built into the keyboard/ top cover. Remove the four Phillips M2.5×5.7 screws that secure the display hinges to the keyboard/top cover. Lift the front edge of the keyboard/top cover (1) until it rests at an angle. Component replacement procedures...
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Slide the keyboard/top cover (2) up and away at an angle and separate it from the display assembly. Reverse this procedure to install the display assembly. Chapter 5 Removal and replacement procedures...
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
If the computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
Downloading HP PC Hardware Diagnostics Windows on page After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support or HP Support Assistant. To access HP PC Hardware Diagnostics Windows from HP Help and Support: Select the Start button, and then select HP Help and Support.
For some products, it may be necessary to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow these steps: Go to http://www.hp.com/support.
If the PC will not boot into Windows, use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
● interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. The computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.
Specifications Metric U.S. Dimensions Width 41.6 cm 16.4 in. Depth 27.8 cm 10.9 in. Height (front to back) 2.3 cm 0.9 in. Weight: Equipped with a hard drive and an optical drive 3.0 g 6.6 lbs. Equipped with a hard drive 2.9 g 6.4 lbs.
Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.
The creation process can take an hour or more. Do not interrupt this process. ● If necessary, you can exit the program before you have finished creating all of the recovery media. HP ● Recovery Manager will finish the current DVD or flash drive. The next time you start HP Recovery Manager, you will be prompted to continue.
Windows tools on page 51. Restoring using HP Recovery Manager and the HP Recovery partition You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the computer to the original factory state: Resolving problems with preinstalled applications or drivers—To correct a problem with a preinstalled ●...
Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).
Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
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Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.