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HP ENVY 17 Maintenance And Service Manual
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HP ENVY 17 Maintenance And Service Manual

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HP ENVY 17
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  • Page 1 HP ENVY 17 Maintenance and Service Guide...
  • Page 2 Microsoft Corporation. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................7 Display ........................... 7 Buttons and speakers ........................ 9 Keys ............................. 10 Lights ............................ 11 Imagepad ..........................12 Front ............................. 12 Left side ..........................13 Right side ..........................14 Bottom ..........................
  • Page 6 Component replacement procedures ..................38 Service tag ......................38 Battery ........................39 Subwoofer ......................41 Optical drive ......................42 Memory module ...................... 44 RTC battery ......................46 mSATA drive ......................47 WLAN module ......................48 Hard drive ......................51 Wireless audio module .................... 54 Top cover .......................
  • Page 7 Hard drive specifications ......................91 7 Backup and recovery ...................... 93 Restore ..........................93 Creating restore media ......................94 Performing a system restore ..................... 95 Restoring using the dedicated recovery partition (select models only) ......95 Restoring using the restore media ................96 Changing the computer boot order ................
  • Page 8 viii ENWW...

  • Page 9: Product Description

    Product description Category Description Product Name HP ENVY 17 Processors Intel® Quad Core® i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz), 1600-MHz FSB, 8.0-MB L3 cache, 45 W Intel Quad Core i7-3720QM 2.60-GHz processor (SC turbo up to 3.60-GHz), 1600-MHz FSB, 6.0-MB L3 cache, 45 W...
  • Page 10 Category Description Support for BD playback with switchable graphics, HD decode, Eyefinity, and DX11 on computer models equipped with a 3D display assembly Support for BD playback with PX5 muxless switchable graphics, HD decode, and DX11 on computer models equipped with a 2D display assembly ●...
  • Page 11 Category Description Supports a 6.35-cm (2.5-in) 300-GB or 160-GB solid-state drive (SSD) in 7.0-mm (.28- in) thickness Supports the following hard drives: ● 1-TB, 5400-rpm, 12.7-mm ● 750-GB, 7200-rpm, 9.5-mm ● 750-GB, 7200-rpm, 9.5-mm hybrid ● 500-GB, 7200-rpm, 9.5-mm ● 320-GB, 7200-rpm, 9.5-mm Supports the following hard drive/mSATA drive combination configurations: ●...
  • Page 12 Separate discrete amplifiers for headphone and speaker Beats signature audio profile applied to both headphones and external speakers Supports jog dial controls for volume and mute HP TrueVision high-definition webcam with activity light (fixed, no tilt, 1280×720 by 24 frames per second) Ethernet...
  • Page 13 ● USB 3.0 and USB 2.0 ports (all USB ports support USB sleep and charge) NOTE: HP ENVY 17 model numbers 17-3200 through 17-3299 are equipped only with USB 3.0 ports. Keyboard/ Full-size Duracoat, island-style keyboard, in natural silver finish...
  • Page 14 Category Description Operating system Preinstalled: ● Windows 7 Home Premium (64-bit) ● Windows 7 Professional (64-bit) ● Windows 7 Ultimate (64-bit) Serviceability End-user replaceable parts: ● AC adapter ● Hard drives (2) ● Memory modules (2) ● mSATA drive ● Optical drive ●...

  • Page 15: External Component Identification

    External component identification Display Item Component Description WLAN antennas (2)* Send and receive networking signals using up to 2 integrated antennas to a local wireless router or hub. Proximity sensors (2) (select models only) Detects your presence in front of the computer and turns the radiance backlight keyboard feature and the display off or on based on your proximity to the computer.
  • Page 16 Item Component Description Webcam light Turns on when the webcam is active. HP TrueVision HD Webcam Records video and captures still photographs. To access the webcam, select Start > All Programs > CyberLink > CyberLink YouCam. Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on.

  • Page 17: Buttons And Speakers

    To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Stereo speakers (2) Produce sound with Beats Audio speakers. Mute button Mutes or restores speaker sound.

  • Page 18: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Executes the following functions: ● When the key is pressed in combination with the key, system information is displayed. ● When the key is pressed in combination with the key, Beats Audio is enabled or disabled.

  • Page 19: Lights

    Lights Item Component Description ● Imagepad light Amber: The Imagepad is off. ● Off: The Imagepad is on. ● Caps lock light White: Caps lock is on. ● Off: Caps lock is off. ● Power light White: The computer is on. ●...

  • Page 20: Imagepad

    Imagepad Item Component Description ● Imagepad light Amber: The Imagepad is off. ● Off: The Imagepad is on. Imagepad on/off button Quickly double-tap this button to turn the Imagepad off or on. Left Imagepad button The bottom left corner of the Imagepad functions like the left button on an external mouse.

  • Page 21: Left Side

    Left side Item Component Description Optical drive Reads and writes to an optical disc. CAUTION: To reduce the risk of damaging the computer, do not insert smaller (8 cm diameter) optical discs into the drive. USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance.

  • Page 22: Right Side

    Secure Digital High Capacity Memory Card ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide.
  • Page 23 Item Component Description ● (10) AC adapter light White: The computer is connected to external power, and the battery is fully charged. ● Amber: The computer is connected to external power, and the battery is charging. ● Blinking amber: The computer is connected to external power, and there is a battery error or the battery has reached a low or critical battery level.

  • Page 24: Bottom

    Service access cover Provides access to the following components: ● Memory modules ● mSATA drive ● Optical drive ● RTC battery ● Subwoofer ● WLAN module HP Triple Bass Reflex Subwoofer Provides superior bass sound. Chapter 2 External component identification ENWW...

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog ENWW...

  • Page 26: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

  • Page 27: Computer Major Components

    Computer major components Computer major components ENWW...
  • Page 28 Item Component Spare part number Display assembly (includes display panel cable, webcamera/microphone module and cable, and 2 wireless antenna cables and transceivers): 17.3-in, FHD, AG, LED, FG, 3D display assembly in natural silver finish 665913-001 17.3-in, FHD, AG, LED, FG, 3D display assembly in natural silver finish with Bluetooth 668995-001 module (includes Bluetooth module and cable) 17.3-in, FHD, AG, LED, FG, 2D display assembly in natural silver finish...
  • Page 29 Item Component Spare part number For use only on computer models with USB 2.0 capability 665910-001 Power button board (includes cable) 665921-001 Top speaker (includes cable) 665927-001 Audio/USB board (includes cable): For use only on computer models with USB 3.0 capability 689997-001 For use only on computer models with USB 2.0 capability 685720-001...
  • Page 30 Item Component Spare part number Intel Quad Core i7-2640M 2.80-GHz processor (SC turbo up to 3.10-GHz), 4.0-MB 666173-001 L3 cache, 1333-MHz FSB, 35 W) Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz 680645-001 FSB, 3.0-MB L3 cache, 35 W) Intel Dual Core i5-2450M 2.50-GHz processor (SC turbo up to 3.10-GHz), 3.0-MB L3 676359-001 cache, 1333-MHz FSB, 35 W)
  • Page 31 Item Component Spare part number (23) Memory modules (2): PC3, 12800, 1666-MHz 8 GB 670034-001 4 GB 641369-001 2 GB 652972-001 PC3, 10600, 1333-MHz 8 GB 634091-001 4 GB 621569-001 (24) mSATA drive: 128-GB mSATA drive 665931-001 80-GB mSATA drive 665932-001 Accessory Cover Kit, includes: 665924-001...

  • Page 32: Accessory Cover Kit

    Accessory Cover Kit Item Component Spare part number Accessory Cover Kit includes: 665924-001 Battery/hard drive cover (includes 3 rubber feet) Service access cover (includes 2 rubber feet and battery/hard drive cover release mechanism) Chapter 3 Illustrated parts catalog ENWW...

  • Page 33: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include hard drive bracket, cables, or screws): 1-TB, 5400-rpm, 12.7-mm 638974-001 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 7200-rpm, 9.5-mm hybrid 684506-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.5-mm 641672-001 Hard Drive Hardware Kit, includes: 665909-001 (2a)

  • Page 34: Miscellaneous Parts

    689223-001 160-GB solid-state drive 665929-001 Miscellaneous parts Component Spare part number 120-W HP Smart AC adapter (PFC RC/V 3-wire) 645156-001 Bluetooth module 4.0 EDR (where is Bluetooth module cable spared??) 655792-001 17-in. protective cover 665906-001 3D glasses with extra nose pieces...

  • Page 35: Sequential Part Number Listing

    4-GB memory module (PC3, 12800, 1600-MHz) 641672-001 320-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, cables, or screws) 645156-001 120-W HP Smart AC adapter (PFC RC/V 3-wire) 651948-001 RTC battery (includes cable) 652972-001 2-GB memory module (PC3, 12800, 1600-MHz) 653341-001 Intel Dual Core i5-2430M 2.40-GHz processor (SC turbo up to 3.00-GHz), 3.0-MB L3 cache,...
  • Page 36 Spare part number Description 665908-001 Fan/heat sink assembly for use on computer models equipped with USB 2.0 capability (includes replacement thermal material) 665909-001 Hard Drive Hardware Kit (includes hard drive bracket, primary hard drive cable, secondary hard drive cable, and screws) NOTE: Mass storage devices on page 25 for more Hard Drive Hardware Kit...
  • Page 37 Spare part number Description 665917-A41 Keyboard in natural silver finish for use in Belgium (includes keyboard cable and keyboard light cable) 665917-B31 Keyboard in natural silver finish for use in the Netherlands (includes keyboard cable and keyboard light cable) 665917-BG1 Keyboard in natural silver finish for use in Switzerland (includes keyboard cable and keyboard light cable) 665917-DH1...
  • Page 38 Spare part number Description 666175-001 Intel Quad Core i7-2860QM 2.50-GHz processor (SC turbo up to 3.60-GHz), 8.0-MB L3 cache, 1600-MHz FSB, 45 W (includes replacement thermal material) 668115-001 Wireless audio module 668993-001 17.3-in, HD, AG, LED, FG, 2D display assembly in natural silver finish with Bluetooth module (includes Bluetooth module and cable, display panel cable, webcamera/microphone module and cable, and 2 wireless antenna cables and transceivers) 668994-001...
  • Page 39 Spare part number Description 689999-001 System board equipped with the Intel HM76 chipset and 7850M graphics subsystem for use only on computer models equipped with a 3D display assembly (includes 1 GB of discrete graphics subsystem memory and replacement thermal material) 690000-001 Top cover for use on computer models equipped with USB 3.0 capability (includes TouchPad button board and cable and TouchPad and cable)
  • Page 40 Chapter 3 Illustrated parts catalog ENWW...

  • Page 41: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 42: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 43 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 44: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 45 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 46: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 96 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 47: Battery

    Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Battery Description Spare part number (9-cell, 91-Wh, 4.1-Ah, Li-ion) battery 657503-001 Before disassembling the computer, follow these steps: Shut down the computer.
  • Page 48 Remove the service access cover (3). The service access cover is included in the Accessory Cover Kit, spare part number 665924-001. Release the shielding (1) that covers the battery cable and connector. (The shielding is attached to the base enclosure with double-sided adhesive.) Disconnect the battery cable (2) from the system board.

  • Page 49: Subwoofer

    Remove battery (5). Reverse this procedure to install the battery. Subwoofer Description Spare part number Subwoofer (includes cable and rubber isolators) 665928-001 Before removing the subwoofer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Optical Drive

    Remove the subwoofer (4). Reverse this procedure to install the subwoofer. Optical drive NOTE: The optical drive spare part kit includes the left and right mounting brackets, the connector board, the connector cable, and screws. Description Spare part number Blu-ray ROM DVD±RW Super Multi Double-Layer FX Drive 665919-001 DVD±RW and CD-RW Super Multi Double-Layer FX Combo Drive 665918-001...
  • Page 51 Remove the optical drive: Release the zero insertion force (ZIF) connector (1) to which the optical drive connector cable is connected, and then disconnect the cable (2) from the connector. Remove the four Phillips PM2.5×3.7 screws (1) that secure the optical drive to the computer. Remove the optical drive (2).

  • Page 52: Memory Module

    Memory module Description Spare part number PC3, 12800, 1666-MHz 8 MB 670034-001 4 GB 641369-001 2 GB 652972-001 PC3, 10600, 1333-MHz 8 GB 634091-001 4 GB 621569-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 53 Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures ENWW...

  • Page 54: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable) 651948-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 55: Msata Drive

    mSATA drive Description Spare part number 128-GB mSATA drive 665931-001 80-GB mSATA drive 665932-001 Before removing the mSATA drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 56: Wlan Module

    Remove the mSATA drive by pulling it away from the slot at an angle. Reverse this procedure to install the mSATA drive. WLAN module Description Spare part number Intel Centrino Advanced-N 6235 WLAN module 670292-001 Intel Centrino Advanced-N 6230 WLAN module 636672-001 Intel Centrino Ultimate-N 6300 WLAN module 572511-001...
  • Page 57 Remove the WLAN module: Disconnect the WLAN antenna cables from the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal. The 2/gray WLAN antenna cable is connected to the WLAN module 2/Aux terminal. If a third antenna cable is present, it is connected to the WLAN module middle terminal.
  • Page 58 Remove the WLAN module by pulling the module away from the slot at an angle. NOTE: If a WLAN antenna cable is not connected to a terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 59: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, cables, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 665909-001. Description Spare part number 1-TB, 5400-rpm, 12.7-mm 638974-001 750-GB, 7200-rpm, 9.5-mm 633252-001...
  • Page 60 Use the tab (4) on the hard drive bracket to remove the hard drive from the hard drive bay. Chapter 4 Removal and replacement procedures ENWW...
  • Page 61 If it is necessary to replace the hard drive cable (1), screws (2), or bracket (3), remove and replace the components. The bracket, cable, and screws are available in the Hard Drive Hardware Kit, spare part number 665909-001. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures ENWW...

  • Page 62: Wireless Audio Module

    Wireless audio module Description Spare part number Wireless audio module 668115-001 Before removing the wireless audio module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 63 Remove the Phillips PM2.0×2.8 screw that secures the wireless audio module to the system board. (The wireless audio module tilts up.) Remove the wireless audio module by pulling the module away from the slot at an angle. NOTE: If the wireless audio module antenna cables are not connected to the terminals on the wireless audio module, protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 64: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad and TouchPad cable. Description Spare part number For use only on computer models with USB 3.0 capability 690000-001 For use only on computer models with USB 2.0 capability 665935-001 Before removing the top cover, follow these steps: Shut down the computer.
  • Page 65 Release the ZIF connector to which the TouchPad cable (2) is attached, and then disconnect the cable from the system board. Remove the eightteen Phillips PM2.5×6.6 screws that secure the top cover to the computer. Component replacement procedures ENWW...
  • Page 66 Remove the three Phillips PM2.0×3.6 screws (1) and the eleven Phillips PM2.5×3.2 broad head screws (2) that secure the top cover to the computer. Turn the computer display-side up, with the front toward you. Open the computer as far as it will open. Lift the front edge of the top cover (1) until the keyboard cable connector and keyboard light cable connector are accessible.

  • Page 67: Keyboard

    Reverse this procedure to install the top cover. Keyboard NOTE: The keyboard spare part kit includes a keyboard cable and a keyboard light cable. For use in country or region: Spare part number: For use in country or region: Spare part number: Keyboard in natural silver finish: For use in the Netherlands 665917-B31...
  • Page 68 Remove the keyboard bracket (4). The keyboard bracket is available using the following spare part numbers: ● 689994-001 — For use only on computer models with USB 3.0 capability ● 665910-001 — For use only on computer models with USB 2.0 capability Release the keyboard light cable (1) from the top cover.

  • Page 69: Audio/Usb Board

    Remove the keyboard (5). Reverse this procedure to install the keyboard. Audio/USB board NOTE: The audio/USB board spare part kit includes the audio/USB board cable. Description Spare part number For use only on computer models with USB 3.0 capability 689997-001 For use only on computer models with USB 2.0 capability 685720-001 Before removing the audio/USB board, follow these steps:...
  • Page 70 Remove the audio/USB board: Disconnect the following the following cables from the audio/USB board: (1) Audio/USB ZIF cable (included in the audio/USB board spare part kit) (2) Audio/USB cable (included in the audio/USB board spare part kit) (3) Front speaker cable Remove the Phillips PM2.5×4.5 screw (1) that secures the audio/USB board to the base enclosure.
  • Page 71 If it is necessary to replace the audio/USB board cable: Disconnect the audio/USB board cable (1) from the audio/USB board and system board. Release the audio/USB board cable through the opening (2) in the base enclosure. Remove the audio/USB board cable by lifting the cable through the opening (3) between the base enclosure and the system board.

  • Page 72: Card Reader Board

    Card Reader board Description Spare part number For use only on computer models with USB 3.0 capability 689995-001 For use only on computer models with USB 2.0 capability 665923-001 Before removing the Card Reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 73: Front Speakers

    Remove the Card Reader board (4). Reverse this procedure to install the Card Reader board and cables. Front speakers Description Spare part number Front speakers (include left and right front speakers, cables, and rubber isolators) 665926-001 Before removing the front speakers, follow these steps: Shut down the computer.
  • Page 74 Remove the Card Reader board: Remove the two Phillips PM2.5×6.4 shoulder screws (1) that secure the front speakers to the base enclosure. Remove the front speakers (2). NOTE: When removing the front speakers, make note of the location of the two isolators (3) that are installed in the screw holes.

  • Page 75: Touchpad Led Board

    TouchPad LED board Description Spare part number TouchPad LED board (includes cable) 665922-001 Before removing the TouchPad LED board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 76: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 665921-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 77: Top Speaker

    Top speaker Description Spare part number Top speaker (includes cable) 665927-001 Before removing the top speaker, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 78: System Board

    System board NOTE: The system board spare part kit includes includes 1 GB of discrete graphics subsystem memory and replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634366-001. Description Spare part number Equipped with the Intel HM76 chipset and 7850M graphics subsystem for use only on computer 689999-001 models equipped with a 3D display assembly...
  • Page 79 ● Power connector cable (see Power connector cable on page ● Fan/heat sink assembly (see Fan/heat sink assembly on page ● Processor (see Processor on page Remove the system board: Disconnect the following cables from the system board: (1) Display panel cable and display function cable (2) Power button board cable (3) Audio/USB board ZIF cable and audio/USB board cable (4) TouchPad LED board cable...
  • Page 80 Remove the two Phillips PM2.5×4.5 screws (2) that secure the system board to the base enclosure. Lift the front edge of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the forward at an angle. Reverse this procedure to install the system board.

  • Page 81: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 665907-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 82: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634366-001. Description Spare part number For use only on computer models with USB 3.0 capability 689993-001 For use only on computer models with USB 2.0 capability 665908-001...
  • Page 83 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly and system board spare part kits.
  • Page 84 Reverse this procedure to install the fan/heat sink assembly. Chapter 4 Removal and replacement procedures ENWW...

  • Page 85: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634366-001. Description Spare part number Intel Quad Core i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 8.0- 681284-001 MB L3 cache, 45 W) Intel Quad Core i7-3720QM 2.60-GHz processor (SC turbo up to 3.60-GHz;...
  • Page 86 System board (see System board on page Fan/heat sink assembly (see Fan/heat sink assembly on page Remove the processor: Turn the processor locking screw (1) one-half turn counterclockwise, until you hear a click. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor.

  • Page 87: Display Assembly

    Display assembly NOTE: The display assembly spare part kit includes the display panel cable, webcamera/ microphone module and cable, and 2 wireless antenna cables and transceivers. Description Spare part number 17.3-in, FHD, AG, LED, FG, 3D display assembly in natural silver finish 665913-001 17.3-in, FHD, AG, LED, FG, 3D display assembly in natural silver finish with Bluetooth module 668995-001...
  • Page 88 Release the WLAN module antenna cables (2) from the clips and routing channel built into the base enclosure. Turn the computer display side up, with the front toward you. Open the computer as far as it will open. Release the WLAN module antenna cables from the openings (1) built into the base enclosure, and then release the left-hinge cables from the clip (2) built into the base enclosure.
  • Page 89 Release the wireless audio module antenna cables (4) from the opening built into the base enclosure. Remove the four Phillips PM2.5×4.5 screws (1) that secure the display assembly to the computer. Remove the display assembly (2). Reverse this procedure to install the display assembly. Component replacement procedures ENWW...
  • Page 90 Chapter 4 Removal and replacement procedures ENWW...

  • Page 91: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 92: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 93: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 94: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing +esc (if you are already in Windows) or by using Setup Utility.

  • Page 95: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.
  • Page 96 Chapter 5 Setup Utility (BIOS) and System Diagnostics ENWW...

  • Page 97: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 41.60 cm 16.38 in Depth 27.10 cm 10.67 in Height 3.26 cm 1.28 in Weight 3.40 kg 7.5 lb Input power Operating voltage and current 19.5 V dc @ 6.5 A - 120 W Temperature Operating 5°C to 35°C...

  • Page 98: 17.3-In, Led, Wva Antiglare Display Specifications

    17.3-in, LED, WVA AntiGlare display specifications Metric U.S. Dimensions Height 24.83 cm 9.78 in Width 38.77 cm 15.26 in Diagonal 43.96 cm 17.31 in Number of colors Up to 16.8 million 17.3-in, LED, AntiGlare, 3D, FHD and 17.3-in, LED, 72% color gamut AntiGlare, FHD 17.3-in, LED, AntiGlare, HD+ 60% color gamut...

  • Page 99: Hard Drive Specifications

    Hard drive specifications *1-TB **750-GB **500-GB **320-GB Dimensions Height 12.7 mm 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 152 g 110 g 110 g 110 g Interface type...
  • Page 100 Chapter 6 Specifications ENWW...

  • Page 101: Backup And Recovery

    If you need to restore your system for some other reason than hard drive failure, you can use the HP Recovery partition (select models only), without the need for recovery discs or a recovery flash drive. To check for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management.

  • Page 102: Creating Restore Media

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 103: Performing A System Restore

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.

  • Page 104: Restoring Using The Restore Media

    – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, the computer boot order must be changed. Press at system bootup.

  • Page 105: Backing Up And Recovering Your Information

    Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.

  • Page 106: Using Windows Backup And Restore

    Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.

  • Page 107: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System protection. Click the System Protection tab. Click Create. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...
  • Page 108 Chapter 7 Backup and recovery ENWW...

  • Page 109: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 110 Country/region Accredited agency Applicable note number Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI...
  • Page 111 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 112 Chapter 8 Power cord set requirements ENWW...

  • Page 113: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. ENWW...
  • Page 114 Chapter 9 Recycling ENWW...

  • Page 115: Index

    Index Symbols/Numerics removal 42 connectors, service 3D glasses protective cover, spare spare part number 22, 25, considerations 33 part number 26, 27 29, 42 3D glasses, spare part number Bluetooth module, spare part Digital Media Slot 14 26, 27 number 26, 27 display bottom components 16 components 7...
  • Page 116 front speakers network 14 model name 1 removal 65 RJ-45 14 mSATA drive spare part number 21, 29, 65 removal 47 spare part numbers 23, 26, key components 10 29, 47 graphics, product description 1 keyboard mute light 11 grounding guidelines 34 product description 5 mute location 9 guidelines...
  • Page 117 removal 77 removal 40 spare part numbers 21, 27, spare part number 40 warranty period 39 29, 30, 77 service considerations webcam 8 product description cables 33 webcam light 8 audio 4 connectors 33 Windows applications key 10 chipset 1 plastic parts 33 Windows logo key 10 display panel 2...
  • Page 118 Index ENWW...

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