Page 1 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Series Computers Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Jumper & Switch Information Specifications See the...
Page 2 privacy and legal statement...
Page 5 US Only Americas Microtower Minitower To leave comments, suggestions, or report broken links contact US Only Americas...
Page 7 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications PRODUCT DESCRIPTION - INDEX PAGE...
Page 8 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications TROUBLESHOOTING - INDEX PAGE...
Page 9 Removal & Replacement Jumper & Switch Information Specifications ILLUSTRATED PARTS CATALOG - INDEX PAGE NOTE: The computer serial number should be provided to Compaq whenever requesting information or ordering spare parts. Mass storage devices Keyboard Cables Miscellaneous parts Return kit Standard &...
Page 10 Specifications REMOVAL & REPLACEMENT PROCEDURES - INDEX PAGE This section provides general service information for Compaq Series Personal Computers. Adherence to the procedures and precautions described in this section is essential for safe and proper service. Electrostatic Discharge Mass Storage Devices...
Page 11 1.800.AT.COMPAQ privacy and legal statement...
Page 12 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications JUMPER & SWITCH INFORMATION - INDEX PAGE...
Page 13 Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS - INDEX PAGE This section provides physical, environmental, and performance specifications for Compaq Series Personal Computers. CD or DVD and CD-RW Mouse drive Power Supply/Fan Diskette drive...
Page 14: Specifications
United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS...
Page 15 Cache Buffer Data Transfer Rate Sustained Burst Startup Time Stop Time CD Drive Information for the 40x CD drive immediately follows. 40× CD Drive Dimensions U. S. Metric Width Height Depth Weight Modes Supported CD-ROM Mode 1 and Mode 2 CD-DA Audio CD-XA...
Page 16 Diameter 120 mm / 80mm Thickness 1.2 mm Track Pitch 1.6 µm Access Time Random < 95 ms Full Stroke < 190 ms Audio Output Level Line Out 0.7 Vrms + 20% Headphone 0.6 Vrms + 20% Cache Buffer 256 KB Data Transfer Rate Mode 1 Mode 2...
Page 17 CD-ROM Mode 1 and Mode 2 CD-DA Audio CD-XA Mode 2, Form 1 and 2 Photo CD Multiple Session Video-CDI Multiple Session CD-Plus/CD-Extra/CD Multiple Session Enhanced CD-RW Multiple Session Block Size CD-ROM 2048 bytes Mode 1 and Mode 2 Form 1 (XA) 2336 bytes CD-ROM Mode 2...
Page 18 1.800.AT.COMPAQ privacy and legal statement...
Page 19: System Specifications
United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS...
Page 20 Range Line Voltage 90-132 VAC,180-264 VAC. Line Frequency 47-63HZ Input Current 4.5A RMS@Max Load Power (watts) Steady State 145W Environmental Requirements Temperature Operating 50° to 95° F 10° to 35° C Shipping -4° to 140° F -20° to 60° C Humidity (noncondensing) Operating 8% to 90%...
Page 21 Motherboard resources IRQ 13 Numeric data processor IRQ 14 Primary IDE controller (dual fifo) IRQ 14 Intel(r) 82801AA Ultra ATA Controller IRQ 15 Secondary IDE controller (dual fifo) IRQ 15 Intel(r) 82801AA Ultra ATA Controller 1.800.AT.COMPAQ privacy and legal statement...
Page 22: Power Supply/Fan Assembly
United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS...
Page 23 Holdup Time 16 ms from zero Environment Temperature Range Operating 10 to +50 ° C Non-Operating -40 to +66 ° C Humidity Non Condensing Operating 20% to 90% RH Storage 5% to 95% RH...
Page 24 1.800.AT.COMPAQ privacy and legal statement...
Page 25 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS...
Page 26 1.800.AT.COMPAQ privacy and legal statement...
Page 27 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS...
Page 28: Relative Humidity
Mechanical Exceeds 300 miles Exceeds 483 km Switch Exceeds 1 million Exceeds 1 million operations operations Relative Humidity 10% to 90%, noncondensing at ambient. 1.800.AT.COMPAQ privacy and legal statement...
Page 29 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS...
Page 30 1.800.AT.COMPAQ privacy and legal statement...
Page 31 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS...
Page 32 004Eh-004Fh Motherboard resources 0050h-0052h Motherboard resources 0060h-0060h Motherboard resources 0061h-0061h System speaker 0064h-0064h Motherboard resources 0070h-0071h System CMOS/real time clock 0072h-0077h Motherboard resources 0080h-008Fh Direct memory access controller 0090h-009Fh Motherboard resources 00A0h-00BFh Programmable interrupt controller 00C0h-00DFh Direct memory access controller 00F0h-00FFh Numeric data processor 0170h-0177h...
Page 33 Intel(r) 82801AA Ultra ATA Controller 2460h-2467h Primary IDE controller (dual fifo) 2468h-246Fh Secondary IDE controller (dual fifo) EE00h-EE7Fh Motherboard resources EE80h-EEBFh Motherboard resources EEC0h-EEDFh Intel(r) 82801AA USB Universal Host Controller EEE0h-EEEFh Intel(r) 82801AA SMBus Controller 1.800.AT.COMPAQ privacy and legal statement...
Page 34: Memory Address
United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS...
Page 35: System Dma
Intel(R) 810e Chipset Graphics Driver (DC133 FSB133) FFB80000h-FFBFFFFFh System board extension for ACPI BIOS FFF80000h-FFFFFFFFh System board extension for ACPI BIOS System DMA Hardware System Function (Default) DMA 2 Standard Floppy Disk Controller DMA 4 Direct memory access controller 1.800.AT.COMPAQ privacy and legal statement...
Page 36: Jumper & Switch Information
United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications JUMPER & SWITCH INFORMATION...
Page 37: Hard Drives
Hard Drives Hard drives CD or DVD and Compaq Computer Corporation uses IDE hard disk drives that conform to two different device CD-RW drive 0/device 1 implementations. These are Conner mode and ATA-compatible mode. These two modes are incompatible with one another.
Page 38 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications JUMPER & SWITCH INFORMATION...
Page 39: System Board Connectors
United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications JUMPER & SWITCH INFORMATION...
Page 40 USB (Used for Keyboard) 2 ports on Rear connector 2 ports on Front 10 pin header 1394 2 ports on Front 10 pin header Clear CMOS jumper 3 pin header Top of Page 1.800.AT.COMPAQ privacy and legal statement...
Page 41: Removal And Replacement
United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 42 Removing DIPS from vinyl trays 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCBs 26,000 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V NOTE: 700 volts can degrade a product! Preventing Electrostatic Damage to Equipment...
Page 43 Method Antistatic Plastic Carbon-Loaded Metallized Laminate Plastic Voltages 1,500 7,500 15,000 Grounding Workstations To prevent static damage at the workstation, use the following precautions: Cover the workstation with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. Use static-dissipative mats, heel straps, or air ionizers to give added protection.
Page 44 Wrist straps and footwear straps providing 1 megohm ±10% resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Metal tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes 1.800.AT.COMPAQ privacy and legal statement...
Page 45: Service Considerations
The screws used in these products are not interchangeable. If an incorrect screw is used during the Serial Number reassembly process, it could cause damage to the unit. Compaq strongly recommends that all screws removed during the disassembly process be kept with the part that was removed, then returned to Left Easy their proper locations.
Page 46 Fax-Modem Board Ribbon Cable Positions CD and CD-RW Drive Hard Drive Mass Storage Devices Diskette drive I/O Board Fan/Power Supply Power Supply/Fan Assembly Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 47: Preparation For Disassembly
United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 48 Rear Access Panel Fax-Modem Board Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 49 SEQUENCE Serial Number Electrostatic The computer serial number should be provided to Compaq whenever requesting information or Discharge ordering spare parts. The (1) serial number is located on the back of the chassis above the voltage select switch and inside Service of the front door on the base directly below the Front I/O connectors.
Page 50 Rear Access Panel Fax-Modem Board Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 51 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 52 Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 53 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 54 Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 55 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 56 Rear Access Panel Fax-Modem Board Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 57 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 58 Fax-Modem Board Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 59 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 60 Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 61 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 62 Fax-Modem Board Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 63 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 64 Rear Access Panel Fax-Modem Board Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 65: Mass Storage Devices
United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 66 1.800.AT.COMPAQ privacy and legal statement...
Page 67 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 68 1.800.AT.COMPAQ privacy and legal statement...
Page 69 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 70 1.800.AT.COMPAQ privacy and legal statement...
Page 71 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT 3.5"...
Page 72 1.800.AT.COMPAQ privacy and legal statement...
Page 73 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 74 1.800.AT.COMPAQ privacy and legal statement...
Page 75 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 76 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 77 Fax-Modem Board Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 78 United States COMPAQ Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT DISASSEMBLY SEQUENCE Removing the Power Supply/Fan Assembly Electrostatic Removal Discharge Perform preparation procedures.
Page 79 Fax-Modem Board Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 80 United States COMPAQ Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT Removing the Power Supply/Fan Assembly, continued Removal Disconnect the Power Supply/Fan Assembly heatsink cable from the cable connected to the heatsink.
Page 81 1.800.AT.COMPAQ privacy and legal statement...
Page 82 United States COMPAQ Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT Removing the Power Supply/Fan Assembly, continued Removal With the Drive Cage Assembly lying on a flat...
Page 83 1.800.AT.COMPAQ privacy and legal statement...
Page 84: Removing The I/O Board
United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 85 Rear Access Panel Fax-Modem Board Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 86 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 87 1.800.AT.COMPAQ privacy and legal statement...
Page 88 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 89 1.800.AT.COMPAQ privacy and legal statement...
Page 90 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 91 Rear Access Panel Fax-Modem Board Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 92 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 93 1.800.AT.COMPAQ privacy and legal statement...
Page 94 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 95 1.800.AT.COMPAQ privacy and legal statement...
Page 96: Removing The Speaker Assembly
United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 97 Rear Access Panel Fax-Modem Board Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 98 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 99 1.800.AT.COMPAQ privacy and legal statement...
Page 100 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 101 Rear Access Panel Fax-Modem Board Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 102: Removing The System Board
United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 103 1.800.AT.COMPAQ privacy and legal statement...
Page 104: System Board Components
United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
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Page 106 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
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Page 108 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
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Page 110 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 111 1.800.AT.COMPAQ privacy and legal statement...
Page 112: Removing The Chassis Base
United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 113 Fax-Modem Board Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 114 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 115 Fax-Modem Board Mass Storage Devices Fan/Power Supply Assembly I/O Board LCD Display Board Speaker System Board Components Chassis Base 1.800.AT.COMPAQ privacy and legal statement...
Page 116: Mass Storage Devices
United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 117 1.800.AT.COMPAQ privacy and legal statement...
Page 118 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
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Page 120 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
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Page 122 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 123 privacy and legal statement...
Page 124 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 125 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
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Page 127 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
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Page 129 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
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Page 131 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
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Page 133 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
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Page 135 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT...
Page 136 1.800.AT.COMPAQ privacy and legal statement...
Page 137 This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 1999 Compaq Computer Corporation. All rights reserved. Compaq, Presario Registered U. S. Patent and Trademark Office.
Page 138: Technician Notes
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Presario Series Personal Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 5400 Series Personal Computers without notice.
Page 139: Locating Additional Information
WARNING: Only authorized technicians trained by Compaq should repair WARNING.GIF this equipment. All troubleshooting and repair procedures are detailed to (918 allow only subassembly/module level repair. Because of the complexity of bytes) the individual boards and subassemblies, the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board.
Page 140 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications ILLUSTRATED PARTS CATALOG...
Page 141 1.800.AT.COMPAQ privacy and legal statement...
Page 142: Miscellaneous Cables
United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications ILLUSTRATED PARTS CATALOG...
Page 143: Standard And Optional Boards
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Page 144 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications ILLUSTRATED PARTS CATALOG...
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Page 147 ILLUSTRATED PARTS CATALOG Mass storage devices This section provides an illustrated parts breakdown and a reference for spare parts for the Compaq Presario EZ2000 Series Computers. Cables When requesting information or ordering spare parts for the Compaq Series Computers provide the computer's serial number.
Page 148: Miscellaneous Parts
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Page 149: Return Kit
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Page 150: Documentation & Software
Specifications ILLUSTRATED PARTS CATALOG System unit Documentation & Software Mass storage devices Description Spare Part Number Compaq Presario Series - User's Guide Available online at Cables www.compaq.com/athome/ Standard & Quick Restore CD, U.S.- Model: EZ2200 and EZ2700 162948-001 Optional Boards...
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Page 154: Power-On Self Test (Post)
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Page 155 Diskette Drive A Error Keyboard Controller Error System BIOS Shadowed Extended RAM failed at Keyboard Error System Cache Error offset nnn Failing Bits nnn Operating System Not System CMOS Checksum Bad Found Fixed Disk 0 or 1 Failure Parity Check 1 System RAM Failed at Offset, nnn Fixed Disk Controller Failure Parity Check 2...
Page 156 Fixed Disk 0 or 1 Hard drive is not working or not 1. Run Setup. Failure configured properly 2. Replace the signal cable. 3. Replace the hard drive. Fixed Disk Hard drive is not working or not 1. Run Setup. Controller Failure configured properly 2.
Page 157 Displays the address nnn of the upper Status message. No action required. Segment Address limit of Upper Memory Blocks, indicating released segments of the BIOS Video BIOS Video BIOS successfully copied to Status message. No action required. Shadowed shadow RAM 1.800.AT.COMPAQ privacy and legal statement...
Page 158 Clearing CMOS Configuration Power-On Self Test (POST) Configuration This section explains how to use Setup and Compaq Utilities which should be accessed in the following instances: Diagnostic error When a system configuration error is detected during the Power-On Self-Test codes...
Page 159 Verify configuration parameters in determining problems Set time and date Running Setup To access the Setup utility, turn on the computer and press the F10 key when the Compaq logo appears. A menu will appear on your screen. NOTE: The actual menu displayed on your computer may vary slightly, depending on your configuration.
Page 160 8 After the CD has completed copying to the diskette, eject the QuickRestore CD. Running Compaq Utilities To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities diskette in the diskette drive. A menu will appear on your screen.
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Page 162: Diagnostic Error Codes
Clearing CMOS Diagnostic Error Codes Power-On Self Test (POST) Diagnostic error codes occur if the system recognizes a problem while running the Compaq Utilities Configuration program. These error codes help identify possibly defective subassemblies. Diagnostic error Tables listed on this page give possible error codes, descriptions of each error condition, and actions codes required to resolve the error condition.
Page 163: Error Description
400-xx Parallel (printer) 2400-xx Video 600-xx Diskette drive 3200-xx Audio Keyboard error codes Error Description Recommended Action Code 301-xx Keyboard short test, 8042 The following steps apply to error codes self-test failed 301-xx through 304-xx: Check the keyboard connection. If 302-xx Keyboard long test failed disconnected, turn the computer off...
Page 164 Setup procedures. 1203-xx Modem External Termination Test Check the modem line. 1204-xx Modem Auto Originate Test Replace the modem and retest. 1206-xx Dial Multifrequency Tone Test 1210-xx Modem Direct Connect Test Diagnostic Error Codes, continued 1.800.AT.COMPAQ privacy and legal statement...
Page 165: Troubleshooting Without Diagnostics
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Page 166 Diskette drive Hardware installation USB ports Power are provided in the tables below. The procedure for resolving hardware conflicts is also described. CD drive Problem Probable Possible solution cause(s) Cannot read CD is not properly Eject the CD, then re-insert it, pressing down compact disc.
Page 167 DVD drive Problem Probable cause(s) Possible solution Cannot DVD or CD is not properly Eject the DVD or CD, press down on the DVD or read DVD seated in the drive. CD firmly to correctly seat it in the drive, then disk reload.
Page 168: Resolving Hardware Conflicts
The Computer Setup selection of your Compaq Utilities allows you to view and modify the settings for the peripheral devices factory installed in your system. Refer to the User's Guide for the particular peripheral cards you wish to install for information on how to view and select their settings.
Page 169 Compaq, or resetting the default settings and running Compaq Utilities. After that, add the cards back one at a time until the card that is causing the conflict is found.
Page 170: Hard Drive
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Page 171 The system is trying Insert a bootable diskette into the diskette drive to start from the and restart the computer with Ctrl+Alt+Del. hard drive but the hard disk has been damaged. Diskette boot has Computer Setup and enable diskette boot. been disabled in Computer Setup.
Page 172: Possible Solution
The power switch for the new Turn off the computer, turn on the external device is not turned on. external device, and then turn on the computer to integrate the new device with the computer. Power Problem Possible Solution Computer will not turn on. Ensure that the computer is connected to a power source.
Page 173: Diskette Drive
USB device The USB device and the Ensure that the USB device and the system share does not system may use the same USB architecture. (UHCI-compliant work with different USB devices will only work with a UHCI-compliant the system. architectures. system, and OHCI-compliant devices will only work with a OHCI-compliant system).
Page 174 Use a diskette that is compatible the drive type. with the drive. Reading the wrong drive. Check the drive letter in your path statement. Diskette drive has been disabled Computer Setup and enable Computer Setup. the diskette drive. 1.800.AT.COMPAQ privacy and legal statement...
Page 175: Recommended Action
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Page 176 2410-xx Video 640 × 200 mode test failed 2411-xx Video screen memory page test failed 2412-xx Video gray scale test failed 2414-xx Video white screen test failed 2416-xx Video noise pattern test failed 2418-xx ECG/VGC memory test failed 2419-xx ECG/VGC ROM checksum test failed 2420-xx ECG/VGC attribute test failed...
Page 177: Error Description
2468-xx Advanced VGA BitBLT test The following steps apply to error codes 2468-xx through 2480-xx: 2477-xx Advanced VGA datapath test 1 Run Setup. 2478-xx Advanced VGA BitBLT test 2 Replace the system board and retest. 2480-xx Advanced VGA Linedraw test Processor error codes Error Description...
Page 178 199-xx Installed devices test 1. Check system configuration. failed 2. Verify cable connections. 3. Check switch settings. 4. Run Compaq Utilities. 5. Replace the system board and retest. Monitor (VGA or flat-panel) error codes Error Description Recommended Action...
Page 179 510-xx Video 640 × 200 mode test failed 511-xx Video screen memory page test failed 512-xx Video gray scale test failed 514-xx Video white screen test failed 516-xx Video noise pattern test failed 1.800.AT.COMPAQ privacy and legal statement...
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Page 181 NOTE: The system board spare part kit does not include the processor, cache, DIMM, or video expansion module. The components must be transferred from the old system board to the new system board. 1.800.AT.COMPAQ privacy and legal statement...
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Page 183 1709-xx Hard drive reset controller test failed 1710-xx Hard drive park head test failed 1714-xx Hard drive file write test failed 1715-xx Hard drive head select test failed 1716-xx Hard drive conditional format test failed 1717-xx Hard drive ECC* test failed 1719-xx Hard drive power mode test failed...
Page 184 1790-x Disk 0 Configuration Error 1792-x Secondary Disk Controller Failure 1799-xx Invalid hard drive type failed *Error Correction Code Pointing device interface error codes Error Description Recommended Action Code 8601-xx Pointing Device Interface 1. Replace with a working pointing device and test failed retest.
Page 185 * Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press the CD or DVD drive eject button (located on the front bezel) to eject the CD or DVD and retest. 1.800.AT.COMPAQ privacy and legal statement...
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Page 187 Replace other removed modules one at a 206-xx Increment pattern test failed time, testing each to ensure the error does not return. 210-xx Random pattern test failed 3 Replace the system board and retest. Diskette drive error codes Error Description Recommended Action Code 600-xx...
Page 188 698-xx Diskette drive speed not within limits 699-xx Diskette drive/media ID error 1. Replace media. 2. Run Setup. 1.800.AT.COMPAQ privacy and legal statement...
Page 189: Product Description
Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications PRODUCT DESCRIPTION Models and Features Compaq Presario EZ2000 Series Standard Configuration Digital CD/CD-RW/DVD Model Processor Hard Drive Modem Dashboard Drive 40x and EZ2200 Celeron/500-MHz (128) 17.0-GB...
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Page 192 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications PRODUCT DESCRIPTION...
Page 194 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario EZ2000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications PRODUCT DESCRIPTION...
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Page 199 USB Connectors...
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Page 202: Power Cord Set Requirements
Power cord sets for use in other countries must meet the requirements of the country where you CPU Controls use the computer. For more information on power cord set requirements, contact your Compaq and Lights authorized dealer, reseller, or service provider.
Page 203 * The flexible cord must be Type SJT-2 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration. 1.800.AT.COMPAQ privacy and legal statement...

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