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COMPAQ
Models: 5BW100, 5BW110, 5BW120, 5BW140, 5BW143, 5BW150, 5BW154, 5BW160, 5BW190
Product Description
Troubleshooting
Illustrated Parts Catalog
Removal & Replacement Procedures
Jumper & Switch Information
Specifications
STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH
Maintenance and Service Guide
Compaq Presario 5BW Series Computers
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Summary of Contents for Compaq Presario 5BW Series
- Page 1 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario 5BW Series Computers Models: 5BW100, 5BW110, 5BW120, 5BW140, 5BW143, 5BW150, 5BW154, 5BW160, 5BW190 Product Description Troubleshooting Illustrated Parts Catalog Removal &...
- Page 2 1.800.AT.COMPAQ privacy and legal statement...
- Page 5 To leave comments, suggestions, or report broken links contact...
- Page 8 Manager's Summary Report Dates Searched: 1/1/00 12/31/00 Search by MVB DateCriteria: Translations Program Programs Media Parent Dash Language Status Comments First Second Files to Files to Translation Commit Actual Release Review Preflight Target Release to Deliverable Manager Type Part Review Review Pre-flight Translation...
- Page 9 Manager's Summary Report Dates Searched: 1/1/00 12/31/00 Search by MVB DateCriteria: Translations Program Programs Media Parent Dash Language Status Comments First Second Files to Files to Translation Commit Actual Release Review Preflight Target Release to Deliverable Manager Type Part Review Review Pre-flight Translation...
- Page 10 Manager's Summary Report Dates Searched: 1/1/00 12/31/00 Search by MVB DateCriteria: Translations Program Programs Media Parent Dash Language Status Comments First Second Files to Files to Translation Commit Actual Release Review Preflight Target Release to Deliverable Manager Type Part Review Review Pre-flight Translation...
- Page 11 16-May-00 11-Apr-00 13-Apr-00 12-May- 30-Apr-00 12-May-00 31-May-00 Card MT&MC Website at www.compaq.com/go/spotlife" per Sarah. Emailed Bob to find out how many have printed, if any The -002 Version was released on 5/12/2000 BP K Oliver 2C00 121 - French Canada (French) 5/10 - need to add "Visit the Spotlife...
- Page 12 Manager's Summary Report Dates Searched: 1/1/00 12/31/00 Search by MVB DateCriteria: Translations Program Programs Media Parent Dash Language Status Comments First Second Files to Files to Translation Commit Actual Release Review Preflight Target Release to Deliverable Manager Type Part Review Review Pre-flight Translation...
- Page 13 Documentation PM know immediately. The PM can help you schedule these meetings. The Product Marketing SMEs will assist with the messaging that Compaq wants to convey in their documentation and will participate in all topic reviews including the final review. Sarah Elkins will have final signature authority for BTO documentation and Kelly Townsend will have final signature authority for CTO documents.
- Page 14 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications...
- Page 15 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC 5000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information...
- Page 16 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC 5000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information...
- Page 17 Specifications REMOVAL & REPLACEMENT PROCEDURES - INDEX PAGE This section provides general service information for Compaq Series Personal Computers. Adherence to the procedures and precautions described in this section is essential for safe and proper service. Electrostatic Discharge Removing the Upper Front Panel...
- Page 18 1.800.AT.COMPAQ privacy and legal statement...
- Page 19 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC 5000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications JUMPER &...
- Page 20 Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications SPECIFICATIONS - INDEX PAGE This section provides physical, environmental, and performance specifications for Compaq Series Personal Computers. CD or DVD and CD-RW Power Supply drive Assembly Diskette drive...
- Page 21 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications...
- Page 22 Audio Output Level Line Out Headphone Cache Buffer Data Transfer Rate Sustained Burst Startup Time Stop Time CD Drive Information for the CD drive immediately follows. CD Drive Dimensions U. S. Metric Width Height Depth Weight Modes Supported CD-ROM Mode 1 and Mode 2 CD-DA Audio CD-XA...
- Page 23 CD-ROM 2048 bytes Mode 1 and Mode 2 Form 1 (XA) 2336 bytes CD-ROM Mode 2 2324 bytes CD-DA 2324 bytes CD-XA Center Hole 1.5 mm diameter Diameter 120 mm / 80mm Thickness 1.2 mm Track Pitch 1.6 µm Access Time Random <...
- Page 24 Width Height Depth Weight Modes Supported CD-ROM Mode 1 and Mode 2 CD-DA Audio CD-XA Mode 2, Form 1 and 2 Photo CD Multiple Session Video-CDI Multiple Session CD-Plus/CD-Extra/CD Multiple Session Enhanced CD-RW Multiple Session Block Size CD-ROM 2048 bytes Mode 1 and Mode 2 Form 1 (XA) 2336 bytes...
- Page 25 Data Transfer Rate Mode 1 Mode 2 Sustained 4800 KB/sec 5475 KB/sec KB/sec (32×) KB/sec (32×) Burst MB/sec MB/sec Startup Time < 5 sec Stop Time < 5 sec 1.800.AT.COMPAQ privacy and legal statement...
- Page 26 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications...
- Page 27 Input Requirements Nominal Line Voltage 115/230 VAC. Range Line Voltage 90-132 VAC,180-264 VAC. Line Frequency 47-63HZ Input Current 4.5A RMS@Max Load Power (watts) Steady State 145W Environmental Requirements Temperature Operating 50° to 95° F 10° to 35° C Shipping -4° to 140° F -20°...
- Page 28 IRQ 0 System timer IRQ 1 Motherboard resources IRQ 2 Programmable interrupt controller IRQ 3 ACPI IRQ Holder for PCI IRQ Steering IRQ 3 Intel(R) 810e Chipset Graphics Driver (DC133 FSB133) 4.11.01.1321 IRQ 4 Motherboard resources IRQ 5 Intel(r) 82801AA SMBus Controller IRQ 5 SoundMAX Integrated Digital Audio IRQ 5...
- Page 29 1.800.AT.COMPAQ privacy and legal statement...
- Page 30 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications...
- Page 31 Holdup Time 16 ms from zero Environment Temperature Range Operating 10 to +50 ° C Non-Operating -40 to +66 ° C Humidity Non Condensing Operating 20% to 90% RH...
- Page 32 Storage 5% to 95% RH 1.800.AT.COMPAQ privacy and legal statement...
- Page 33 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications...
- Page 34 1.800.AT.COMPAQ privacy and legal statement...
- Page 35 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications...
- Page 36 Fax modem send and receive rates up to 14400bps Fax Mode * V.17, V.29, V.27ter, and V.21 channel 2 * TIA/EIA 578 Class 1 FAX ITU-T recommended V.42 error correction. Error Correction V.42 error correction (LAM and MNP). 1.800.AT.COMPAQ privacy and legal statement...
- Page 37 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications...
- Page 38 0020h-003Fh Programmable interrupt controller 0040h-0043h System timer 004Eh-004Fh Motherboard resources 0050h-0052h Motherboard resources 0060h-0060h Motherboard resources 0061h-0061h System speaker 0064h-0064h Motherboard resources 0070h-0071h System CMOS/real time clock 0072h-0077h Motherboard resources 0080h-008Fh Direct memory access controller 0090h-009Fh Motherboard resources 00A0h-00BFh Programmable interrupt controller 00C0h-00DFh Direct memory access controller 00F0h-00FFh...
- Page 39 SoundMAX Integrated Digital Audio 2460h-246Fh Intel(r) 82801AA Ultra ATA Controller 2460h-2467h Primary IDE controller (dual fifo) 2468h-246Fh Secondary IDE controller (dual fifo) EE00h-EE7Fh Motherboard resources EE80h-EEBFh Motherboard resources EEC0h-EEDFh Intel(r) 82801AA USB Universal Host Controller EEE0h-EEEFh Intel(r) 82801AA SMBus Controller 1.800.AT.COMPAQ...
- Page 40 privacy and legal statement...
- Page 41 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications...
- Page 42 -20° C to + 60° C 4° F to 140° F Lifetime Mechanical Exceeds 300 miles Exceeds 483 km Switch Exceeds 1 million Exceeds 1 million operations operations Relative Humidity 10% to 90%, noncondensing at ambient. 1.800.AT.COMPAQ privacy and legal statement...
- Page 43 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications...
- Page 44 Intel(R) 810e Chipset Graphics Driver (DC133 FSB133) FFB80000h-FFBFFFFFh System board extension for ACPI BIOS FFF80000h-FFFFFFFFh System board extension for ACPI BIOS System DMA Hardware System Function (Default) DMA 2 Standard Floppy Disk Controller DMA 4 Direct memory access controller 1.800.AT.COMPAQ privacy and legal statement...
- Page 45 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications JUMPER &...
- Page 46 Hard drives CD or DVD and CD-RW drive Compaq Computer Corporation uses IDE hard disk drives that conform to two different device 0/device 1 implementations. These are Conner mode and ATA-compatible mode. These two modes are incompatible with one another.
- Page 47 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications JUMPER &...
- Page 48 1.800.AT.COMPAQ privacy and legal statement...
- Page 49 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications JUMPER &...
- Page 50 20-pin header USB (Used for Keyboard) 2 ports on Rear connector 2 ports on Front 10 pin header 1394 2 ports on Front 10 pin header Clear CMOS jumper 3 pin header Top of Page 1.800.AT.COMPAQ privacy and legal statement...
- Page 51 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 52 Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tubes 2,000 V 700 V 400 V Removing DIPS from vinyl trays 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCBs 26,000 V...
- Page 53 The method for grounding must include a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. When standing, use footstraps and a grounded floor mat. Static-Shielding Protection Levels Method Antistatic Plastic Carbon-Loaded...
- Page 54 Wrist straps and footwear straps providing 1 megohm ±10% resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Metal tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes 1.800.AT.COMPAQ privacy and legal statement...
- Page 55 The screws used in these products are not interchangeable. If an incorrect screw is used during the reassembly process, it could cause damage to the unit. Compaq strongly recommends that all screws removed during the disassembly process be kept with the part that was removed, then returned to Serial Number their proper locations.
- Page 56 Door (Lower Front Panel) Drives 3.5" Diskette Diskette drive Front I/O Board Drive Power Supply Assembly Power Button Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components 1.800.AT.COMPAQ privacy and legal statement...
- Page 57 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 58 Be sure to note its position and routing. Upper Front Panel CD Storage Door (Lower Front Panel) 3.5" Diskette Drive Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components 1.800.AT.COMPAQ privacy and legal statement...
- Page 59 Specifications REMOVAL & REPLACEMENT DISASSEMBLY SEQUENCE Serial Number Electrostatic The computer serial number should be provided to Compaq whenever requesting information or Discharge ordering spare parts. The serial number is located directly above the rear connectors. Service Considerations Preparation Disassembly...
- Page 60 Graphics Card Hard Drive Upper Front Panel CD Storage Door (Lower Front Panel) 3.5" Diskette Drive Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components...
- Page 61 1.800.AT.COMPAQ privacy and legal statement...
- Page 62 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 63 Upper Front Panel CD Storage Door (Lower Front Panel) 3.5" Diskette Drive Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components 1.800.AT.COMPAQ privacy and legal statement...
- Page 64 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 65 Upper Front latches on both ends Panel snap into place. CD Storage Door (Lower Front Panel) 3.5" Diskette Drive Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components 1.800.AT.COMPAQ privacy and legal statement...
- Page 66 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 67 Replace the screw to secure the Upper Front expansion card to the chassis. Panel CD Storage Door (Lower Front Panel) 3.5" Diskette Drive Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components 1.800.AT.COMPAQ privacy and legal statement...
- Page 68 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 69 Hard Drive Upper Front Panel CD Storage Door (Lower Front Panel) 3.5" Diskette Drive Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components 1.800.AT.COMPAQ privacy and legal statement...
- Page 70 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 72 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 74 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 75 Graphics Card Hard Drive Upper Front Panel CD Storage Door (Lower Front Panel) 3.5" Diskette Drive Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components 1.800.AT.COMPAQ privacy and legal statement...
- Page 76 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 77 Graphics Card Hard Drive Upper Front Panel CD Storage Door (Lower Front Panel) 3.5" Diskette Drive Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components 1.800.AT.COMPAQ privacy and legal statement...
- Page 78 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 79 Graphics Card Hard Drive Upper Front Panel CD Storage Door (Lower Front Panel) 3.5" Diskette Drive Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components...
- Page 80 1.800.AT.COMPAQ privacy and legal statement...
- Page 81 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 82 Panel), reverse this procedure. Hard Drive Upper Front Panel CD Storage Door (Lower Front Panel) 3.5" Diskette Drive Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components 1.800.AT.COMPAQ privacy and legal statement...
- Page 83 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 84 Graphics Card Hard Drive Upper Front Panel CD Storage Door (Lower Front Panel) 3.5" Diskette Drive Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components 1.800.AT.COMPAQ privacy and legal statement...
- Page 85 United States COMPAQ Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT DISASSEMBLY SEQUENCE Removing the Power Supply Assembly Electrostatic Removal...
- Page 86 Hard Drive Upper Front Panel CD Storage Door (Lower Front Panel) 3.5" Diskette Drive Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components 1.800.AT.COMPAQ privacy and legal statement...
- Page 87 United States COMPAQ Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT Removing the Power Supply Assembly, continued Removal Push the power supply cable clip inward and pull the power cable from the connector on the system board.
- Page 88 1.800.AT.COMPAQ privacy and legal statement...
- Page 89 United States COMPAQ Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT Removing the Power Supply Assembly, continued Removal Disconnect the power supply cables from the CD, CD-RW, and/or DVD drive, diskette drive, and hard drive.
- Page 90 1.800.AT.COMPAQ privacy and legal statement...
- Page 91 United States COMPAQ Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL & REPLACEMENT Removing the Power Supply Assembly, continued Removal Lift the power supply from the chassis.
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- Page 93 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 94 Hard Drive Next Step Upper Front Panel CD Storage Door (Lower Front Panel) 3.5" Diskette Drive Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components 1.800.AT.COMPAQ privacy and legal statement...
- Page 95 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 96 Graphics Card Hard Drive Upper Front Panel CD Storage Door (Lower Front Panel) 3.5" Diskette Drive Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components 1.800.AT.COMPAQ privacy and legal statement...
- Page 97 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 98 Disconnect the Front I/O (USB) cable from the system board. Next Step 1.800.AT.COMPAQ privacy and legal statement...
- Page 99 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 101 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 103 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 105 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 107 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 109 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 111 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 113 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 115 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 117 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 119 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 120 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 122 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 124 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 126 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 127 Graphics Card Hard Drive Upper Front Panel CD Storage Door (Lower Front Panel) 3.5" Diskette Drive Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components...
- Page 128 1.800.AT.COMPAQ privacy and legal statement...
- Page 129 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 132 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 134 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 136 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 138 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 140 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 148 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 150 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 152 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
- Page 153 Hard Drive Upper Front Panel CD Storage Door (Lower Front Panel) 3.5" Diskette Drive Optical and Mass Storage Devices - Index Page Power Supply Assembly Front I/O Board System Board Components...
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- Page 155 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 159 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 161 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 163 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 165 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications REMOVAL &...
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- Page 167 CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 1999 Compaq Computer Corporation. All rights reserved. Compaq, Presario Registered U. S. Patent and Trademark Office.
- Page 168 COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH PREFACE This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Presario Series Personal Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Presario...
- Page 169 WARNING: Only authorized technicians trained by Compaq should repair WARNING.GIF this equipment. All troubleshooting and repair procedures are detailed to (918 allow only subassembly/module level repair. Because of the complexity of bytes) the individual boards and subassemblies, the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board.
- Page 170 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications...
- Page 171 DVD Drive 10x Quartz 196748-001 DVD Drive 12x Quartz 191164-001 2. Hard Drives 10.0-GB 197797-001 15.0-GB 197798-001 15.0-GB 207615-001 20.0-GB 197799-001 30.0-GB 168628-001 40.0-GB 173342-001 3. Diskette Drive 1.44-MB Diskette Drive 191168-001 1.44-MB Diskette Drive 207614-001 1.800.AT.COMPAQ privacy and legal statement...
- Page 172 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications...
- Page 173 Spare Part Spare Part Description 1. CD/DVD Drive Cable 198290-001 CD/DVD Drive Cable 207628-001 CD/DVD Drive Cable (EMEA) 209863-001 2. Hard Drive Cable 198289-001 Hard Drive Cable 207630-001 Hard Drive Cable (EMEA) 209865-001 IDE Cable 202457-001 3. 1.44-MB Diskette Drive Cable 198291-001 1.44-MB Diskette Drive Cable 207629-001...
- Page 174 Telephone Line 137256-001 Cables Not Shown Dual Connect Cable 202456-001 CD Audio Cable (18-inch) 174773-001 CD Audio Cable 207627-001 Spare Part Power Cord Power Cord 207622-001 US/Latin America/Asia Pacific/Taiwan 142766-001 Austria 238472-005 Denmark/EMEA 292657-081 AC-AU 198292-011 AC-Europe 198292-021 AC-Italy 198292-061 AC-DK 198292-081 AC-AU...
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- Page 176 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications...
- Page 177 64-MB 100-MHz Memory Module DIMM 179190-001 128-MB 100-MHz Memory Module DIMM 166966-001 PC 133 64-MB Memory Module SDIMM 170080-001 PC 133 128-MB Memory Module SDIMM 170081-001 Standard and Optional Boards Network Interface Board 10/100 157045-001 1.800.AT.COMPAQ privacy and legal statement...
- Page 178 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications...
- Page 179 2. RJ11 P55 Adapter (Sweden) 316904-101 3. RJ11 Adapter (Finland) 304398-351 4. RJ11 Adapter 304398-181 5. RJ11 Adapter 316904-081 6. RJ11 Adapter 304398-051 7. RJ11 Adapter 304398-011 8. RJ11 Adapter 158593-031 9. RJ11 Adapter 316904-061 10. PTT/RJ11 Adapter 158593-031 1.800.AT.COMPAQ privacy and legal statement...
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- Page 181 USB Internet Keyboard (Latin America) 180190-167 USB Internet Keyboard (Belgium) 180190-187 USB Internet Keyboard (Brazil) 180190-207 USB Internet Keyboard (Thailand) 180190-287 USB Internet Keyboard (Finland) 180190-357 USB Internet Keyboard (China) 180190-AB7 USB Internet Keyboard (International) 180190-B37 1.800.AT.COMPAQ privacy and legal statement...
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- Page 183 3.5 inch Drive Rails 199353-001 (left/right side) 3.5 inch Drive Rails 210005-001 (left/right side) 5.25 inch Drive Rails 202393-001 (left/right side) 5.25 inch Drive Rails 207625-001 (left/right side) Front I/O (USB) 199351-001 Front I/O (USB) 207624-001 Active Heatsink 207632-001 145 Watts Power Supply 207617-001 145 Watts Power Supply 127999-001...
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- Page 187 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications...
- Page 188 Click a link below to find the probable cause and recommended action for a given error message. Diskette Drive A Error Keyboard Controller Error System BIOS Shadowed Extended RAM failed at Keyboard Error System Cache Error offset nnn Failing Bits nnn Operating System Not System CMOS Checksum Bad Found...
- Page 189 Extended RAM Extended memory not working or not 1. Replace the memory modules. failed at offset nnn configured properly 2. Replace the system board. Failing Bits nnn nnn is a map of the bits at the RAM 1. Run Setup. address which failed the memory test 2.
- Page 190 Displays the address nnn of the upper Status message. No action required. Segment Address limit of Upper Memory Blocks, indicating released segments of the BIOS Video BIOS Video BIOS successfully copied to Status message. No action required. Shadowed shadow RAM 1.800.AT.COMPAQ privacy and legal statement...
- Page 191 Clearing CMOS Configuration Power-On Self Test (POST) Configuration This section explains how to use Setup and Compaq Utilities which should be accessed in the following instances: Diagnostic error When a system configuration error is detected during the Power-On Self-Test (POST) codes...
- Page 192 Verify configuration parameters in determining problems Set time and date Running Setup To access the Setup utility, turn on the computer and press the F10 key when the Compaq logo appears. A menu will appear on your screen. NOTE: The actual menu displayed on your computer may...
- Page 193 8 After the CD has completed copying to the diskette, eject the QuickRestore CD. Running Compaq Utilities To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities diskette in the diskette drive. A menu will appear on your screen.
- Page 194 Active printer and communications interfaces Modem 1.800.AT.COMPAQ privacy and legal statement...
- Page 195 Clearing CMOS Diagnostic Error Codes Power-On Self Test (POST) Diagnostic error codes occur if the system recognizes a problem while running the Compaq Utilities Configuration program. These error codes help identify possibly defective subassemblies. Diagnostic error Tables listed on this page give possible error codes, descriptions of each error condition, and actions codes required to resolve the error condition.
- Page 196 300-xx Keyboard 1700-xx Hard drive 8600-xx Pointing device interface 400-xx Parallel (printer) 2400-xx Video 600-xx Diskette drive 3200-xx Audio Keyboard error codes Error Description Recommended Action Code 301-xx Keyboard short test, 8042 The following steps apply to error codes self-test failed 301-xx through 304-xx: Check the keyboard connection.
- Page 197 Setup procedures. 1203-xx Modem External Termination Test Check the modem line. 1204-xx Modem Auto Originate Test Replace the modem and retest. 1206-xx Dial Multifrequency Tone Test 1210-xx Modem Direct Connect Test Diagnostic Error Codes, continued 1.800.AT.COMPAQ privacy and legal statement...
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- Page 199 Quick checks and possible solutions for problems related to these topics: Digital Dashboard CD drive Hard drive Diskette drive Hardware installation USB ports Power are provided in the tables below. The procedure for resolving hardware conflicts is also described. CD drive Problem Probable Possible solution...
- Page 200 Proper driver is not Restart the system and make sure the CD loaded drive drivers are loaded. DVD drive Problem Probable cause(s) Possible solution Cannot DVD or CD is not properly Eject the DVD or CD, press down on the DVD or read DVD seated in the drive.
- Page 201 DVD disk is not properly Turn off the computer, insert a straightened seated in the drive. paper clip into the emergency eject hole, then push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the DVD disk.
- Page 202 The Computer Setup selection of your Compaq Utilities allows you to view and modify the settings for the peripheral devices factory installed in your system. Refer to the User's Guide for the particular peripheral cards you wish to install for information on how to view and select their settings.
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- Page 205 bytes) bytes) Nonsystem disk The system is trying Remove the diskette from the diskette drive. message. to start from a diskette that is not bootable. The system is trying Insert a bootable diskette into the diskette drive to start from the and restart the computer with Ctrl+Alt+Del.
- Page 206 computer system. The system may not have Computer Setup and identify the automatically recognized the new new device. device. The cables for the new external Check all cables. device are loose, or the power cables are unplugged. The power switch for the new Turn off the computer, turn on the external device is not turned on.
- Page 207 Problem Probable cause(s) Possible solution Port 3 The device is plugged Check to see if the keyboard is plugged into Port cannot into the wrong port. work with any slow Ensure that the USB device is properly inserted speed into the port. devices.
- Page 208 Use a diskette that is compatible the drive type. with the drive. Reading the wrong drive. Check the drive letter in your path statement. Diskette drive has been disabled Computer Setup and enable Computer Setup. the diskette drive. 1.800.AT.COMPAQ privacy and legal statement...
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- Page 210 2408-xx Video 320 × 200 mode color set 0 test failed 2409-xx Video 320 × 200 mode color set 1 test failed 2410-xx Video 640 × 200 mode test failed 2411-xx Video screen memory page test failed 2412-xx Video gray scale test failed 2414-xx Video white screen test failed 2416-xx...
- Page 211 2432-xx 320 × 200 graphics (256-color mode) test failed 2448-xx Advanced VGA Controller test failed 2451-xx 132-column Advance VGA test failed 2456-xx Advanced VGA 256-Color test failed 2468-xx Advanced VGA BitBLT test The following steps apply to error codes 2468-xx through 2480-xx: 2477-xx Advanced VGA datapath test...
- Page 212 199-xx Installed devices test 1. Check system configuration. failed 2. Verify cable connections. 3. Check switch settings. 4. Run Compaq Utilities. 5. Replace the system board and retest. Monitor (VGA or flat-panel) error codes Error Description Recommended Action...
- Page 213 510-xx Video 640 × 200 mode test failed 511-xx Video screen memory page test failed 512-xx Video gray scale test failed 514-xx Video white screen test failed 516-xx Video noise pattern test failed 1.800.AT.COMPAQ privacy and legal statement...
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- Page 215 NOTE: The system board spare part kit does not include the processor, cache, DIMM, or video expansion module. The components must be transferred from the old system board to the new system board. 1.800.AT.COMPAQ privacy and legal statement...
- Page 216 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers MSG index Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information...
- Page 217 1707-xx Hard drive recalibration test failed 1708-xx Hard drive format bad track test failed 1709-xx Hard drive reset controller test failed 1710-xx Hard drive park head test failed 1714-xx Hard drive file write test failed 1715-xx Hard drive head select test failed 1716-xx Hard drive conditional format...
- Page 218 1751-x Fixed Disk 1 failed Identify command 1760-x Fixed Disk 0 does not support Block Mode 1761-x Fixed Disk 1 does not support Block Mode 1790-x Disk 0 Configuration Error 1792-x Secondary Disk Controller Failure 1799-xx Invalid hard drive type failed *Error Correction Code Pointing device interface error codes Error...
- Page 219 CD-RW Drive error codes Error Description Recommended Action Code xxxx-xx CD-RW drive The following steps apply to error codes xxxx-xx through xxxx-xx and xxxx-xx: CD or DVD Drive error codes Error Description Recommended Action Code 3301-xx CD or DVD The following steps apply to error codes 3301-xx 3305-xx drive read test through 3305-xx and 66XX-xx:...
- Page 220 * Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press the CD or DVD drive eject button (located on the front bezel) to eject the CD or DVD and retest. 1.800.AT.COMPAQ privacy and legal statement...
- Page 221 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers MSG index Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information...
- Page 222 203-xx Memory write/read test The following steps apply to error codes 203-xx failed through 210-xx: Remove one memory module at a time until the error message stops. 204-xx Memory address test failed Replace other removed modules one at a time, testing each to ensure the error does 206-xx Increment pattern test failed not return.
- Page 223 Diskette change line test failed 694-xx Pin 34 is not cut on 360KB diskette drive 697-xx Diskette type error 698-xx Diskette drive speed not within limits 699-xx Diskette drive/media ID error 1. Replace media. 2. Run Setup. 1.800.AT.COMPAQ privacy and legal statement...
- Page 224 United States Compaq.com Maintenance and Service Guide Compaq Presario Internet PC 5000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications PRODUCT DESCRIPTION Models and Features Compaq Presario Internet PC Series Standard Configuration...
- Page 225 Compaq Home Search Products Service Worldwide Compaq.com Comments? Legal Notices and Privacy Statement Revised: 30 October 1998...
- Page 226 Welcome to Compaq DSL Troubleshooting Guide [If you are having trouble getting connected to the Internet with your DSL modem, this guide can help you.] [Whatever text typically introduces a customer diagnostic tool] Is this a first time connectivity problem?
- Page 227 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications...
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- Page 231 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC 5000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information...
- Page 232 Quick Launch My Program Button 1.800.AT.COMPAQ privacy and legal statement...
- Page 233 United States COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Maintenance and Service Guide Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal & Replacement Jumper & Switch Information Specifications...
- Page 234 Phone Connection IMPORTANT: Connectors may vary depending on the model selected. 1.800.AT.COMPAQ privacy and legal statement...
- Page 235 Power cord sets for use in other countries must meet the requirements of the country where you use Side Access the computer. For more information on power cord set requirements, contact your Compaq authorized Panel dealer, reseller, or service provider.
- Page 236 * The flexible cord must be Type SJT-2 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration. 1.800.AT.COMPAQ privacy and legal statement...