Page 1 ProLiant ML370 Maintenance and Service Guide Fourth Edition (June 2000) Part Number 143091-004 Spare Part Number 158549-001 Compaq Computer Corporation...
Page 2 PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT. This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 2000 Compaq Computer Corporation.
Page 3: Table Of Contents
About This Guide Symbols in Text...vii Compaq Technician Notes ...viii Where to Go for Additional Help ...viii Integrated Management Display... ix Telephone Numbers ... ix Chapter 1 Illustrated Parts Catalog Mechanical Parts Exploded View...1-2 Mechanical Spare Parts List ...1-3 System Components Exploded View ...1-4 System Components Spare Parts ...1-5...
Page 4 Compaq ProLiant ML370 Maintenance and Service Guide Removal and Replacement Procedures continued I/O Fan...2-22 Power Switch with Cable and LED Indicators ...2-23 Riser Board Expansion Slots ...2-25 I/O Expansion Slot Cover...2-26 I/O Expansion Board ...2-27 Riser Board and Brace...2-28 Processor ...2-29...
Page 5 Features of Compaq Insight Management...3-67 Compaq Insight Management Software Architecture ...3-68 Chapter 4 Connectors, Switches, and LED Indicators Compaq ProLiant ML370 System Board Components ...4-2 Rear Panel Components ...4-3 Switches ...4-4 SW1 – System Identification Switch Settings...4-5 SW2 – System Configuration Switch Settings ...4-5 LED Indicators ...4-6...
Page 7: About This Guide
This maintenance and service guide is a troubleshooting guide that can be used for reference when servicing Compaq ProLiant ML370 Servers. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.
Page 8: Compaq Technician Notes
Compaq ProLiant ML370 Maintenance and Service Guide Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
Page 9: Integrated Management Display
In the United States, call 1-800-345-1518. In Canada, call 1-800-263-5868. For Compaq technical support: In the United States and Canada, call 1-800-386-2172. For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq website at: http://www.compaq.com About This Guide ix...
Page 10: Illustrated Parts Catalog
Chapter Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for Compaq ProLiant™ ML370 Servers. See Table 1-1 and Table 1-2 for the names of referenced spare parts.
Page 11: Mechanical Parts Exploded View
1-2 Compaq ProLiant ML370 Maintenance and Service Guide Mechanical Parts Exploded View Figure 1-1. Mechanical parts exploded view...
Page 12: Mechanical Spare Parts List
Mechanical Spare Parts List Item Description Chassis Chassis Small access panel Large access panel Right side panel (tower model only) Front bezel (tower model only) Rack front plate (rack-mountable model only) Feet (tower model only) Hot-plug drive cage, 6 x 1-inch 1-Ghz processor spare Table 1-1 Mechanical Spare Parts List...
Page 13: System Components Exploded View
1-4 Compaq ProLiant ML370 Maintenance and Service Guide System Components Exploded View Figure 1-2. System components exploded view...
Page 14: System Components Spare Parts
System Components Spare Parts Item Description System Components Power supply, 325 W I/O fan, 92 mm CPU fan, 120 mm 3V lithium battery Power switch with LED indicators and cable Boards Processors a) 6/600-MHz, with heat sink (heat sink may vary) b) 6/667-MHz, with heat sink (heat sink may vary)* c) 6/733-MHz, with heat sink * d) 6/800-MHz, with heat sink *...
Page 15 1-6 Compaq ProLiant ML370 Maintenance and Service Guide Table 1-2 System Components Spare Parts List Item Description Cables continued Miscellaneous signal cable kit * a) Hard drive/CD-ROM drive data cable b) Diskette drive cable assembly c) 1-device SCSI cable assembly...
Page 16 Description Options continued 9.1-GB, 1-inch, 7200 rpm Wide Ultra2 hard drive * Compaq Integrated Smart Array Controller upgrade module * AC Power supply, 225-W, hot-plug redundant * DC Power supply, 225-W, hot-plug redundant * * Not shown Illustrated Parts Catalog 1-7...
Page 17: Removal And Replacement Procedures
Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for Compaq ProLiant ML370 Servers. The ProLiant ML370 Server is available in tower and rack models. The Compaq ProLiant ML370 Maintenance and Service Guide shows the tower model.
Page 18: Electrostatic Discharge Information
2-2 Compaq ProLiant ML370 Maintenance and Service Guide Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions: Transport products in static-safe containers such as conductive tubes, bags, or boxes.
Page 19: Preparation Procedures
DIMMs, fans, drive cages, and the standard power supply. Powering Down the Server System power in ProLiant ML370 Servers does not completely shut off with the front panel Power On/Standby switch. The switch toggles between On and Standby, rather than On and Off.
Page 20: Rack Warnings
Refer to the ProLiant ML370 Servers Setup and Installation Guide for further information on working with racks.
Page 21: Server Warnings And Precautions
CAUTION: ProLiant ML370 Servers must always be operated with the system unit cover on. Proper cooling will not be achieved if the system unit cover is removed.
Page 22: Front Bezel
2-6 Compaq ProLiant ML370 Maintenance and Service Guide Front Bezel NOTE: This procedure applies to the ProLiant ML370 tower model only. To open the front bezel: 1. Unlock the front bezel keylock. 2. Swing the front bezel out away from the server.
Page 23: Rack Front Plate
Rack Front Plate NOTE: This procedure applies to the ProLiant ML370 rack-mountable model only. To remove the rack front plate: 1. Remove the ten T-15 screws from the rack front plate 2. Pull the rack front plate away from the server Figure 2-2.
Page 24: Feet
2-8 Compaq ProLiant ML370 Maintenance and Service Guide Feet NOTE: This procedure applies to the ProLiant ML370 tower model only. To remove the feet from the chassis, one at a time: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter.
Page 25: Large Access Panel
To remove the large access panel: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter.
Page 26: Small Access Panel
2-10 Compaq ProLiant ML370 Maintenance and Service Guide Small Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow internal system components to cool before touching them. To remove the small access panel: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter.
Page 27: Right Side Panel
To remove the right side panel from the chassis: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the front bezel (tower model only). See “Front Bezel” earlier in this chapter.
Page 28: Drives And Related Components
IDE CD-ROM drive. Two bays can contain a second CD-ROM drive, tape drives, hard drives, or any SCSI device. Compaq ProLiant ML370 Servers support up to ten mass storage devices including the diskette drive and IDE CD-ROM drive. Figure 2-7 and Table 2-1 describe the drive configurations.
Page 29: Cable Routing Diagrams
Cable Routing Diagrams CAUTION: When routing cables, always ensure that the cables are not in a position where they will be pinched or crimped. IDE CD-ROM Drive Cable Diagram Figure 2-8. IDE CD-ROM drive cable Diskette Drive Cable Diagram Figure 2-9. Diskette drive cable Removal and Replacement Procedures 2-13...
Page 30: Scsi Cable Diagram
2-14 Compaq ProLiant ML370 Maintenance and Service Guide SCSI Cable Diagram Figure 2-10. SCSI cable diagram: internal SCSI Port 1 to the vacant bays of the removable media area, and cable connected from internal SCSI Port 2 to the backplane of the hot-plug drive cage...
Page 31: Hot-Plug Drive Cage
Hot-Plug Drive Cage To remove the hot-plug drive cage: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Remove the front bezel (tower model only). See “Front Bezel” earlier in this chapter. 3. Remove the large access panel. See “Large Access Panel” earlier in this chapter.
Page 32: Ide Cd-Rom Drive
2-16 Compaq ProLiant ML370 Maintenance and Service Guide IDE CD-ROM Drive To remove the CD-ROM drive: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter.
Page 33: Diskette Drive
Diskette Drive To remove the diskette drive: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter. 3. Remove the large access panel. See “Large Access Panel” earlier in this chapter.
Page 34: Hard Drive Blank
2-18 Compaq ProLiant ML370 Maintenance and Service Guide Hard Drive Blank IMPORTANT: A hard drive blank must be installed in an unused hard drive slot. Failure to install a hard drive blank could result in system errors. To remove a hard drive blank: 1.
Page 35: Hot-Plug Scsi Hard Drive
Hot-Plug SCSI Hard Drive To remove a hot-plug SCSI hard drive: 1. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter. 2. Press the release button 3. Pull the hot-plug SCSI hard drive out of the bay Figure 2-15.
Page 36: Removable Media Drive Bay Blank
2-20 Compaq ProLiant ML370 Maintenance and Service Guide Removable Media Drive Bay Blank To remove a removable media drive bay blank: 1. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter. 2. Remove the four Torx T-15 screws securing the removable media drive bay blank to the chassis 3.
Page 37: Cpu Fan
2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter. 3. Remove the server large access panel. See “Large Access Panel” earlier in this chapter. 4. Unplug the CPU fan from the system board.
Page 38: I/O Fan
2-22 Compaq ProLiant ML370 Maintenance and Service Guide I/O Fan To remove the I/O fan: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter.
Page 39: Power Switch With Cable And Led Indicators
Power Switch with Cable and LED Indicators To remove the power switch and cable assembly: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter.
Page 40 2-24 Compaq ProLiant ML370 Maintenance and Service Guide 6. Disconnect the power switch from the system board Figure 2-20. Unplugging the power switch from the system board Reverse steps 1 through 6 to replace the power switch and cable assembly.
Page 41: Riser Board Expansion Slots
Riser Board Expansion Slots Figure 2-21. Riser board expansion slots Item Description Primary PCI bus slots 1 and 2 (32-bit) Secondary PCI bus slots 3-6 (64-bit) Table 2-2 Riser Board Expansion Slots Removal and Replacement Procedures 2-25...
Page 42: I/O Expansion Slot Cover
2-26 Compaq ProLiant ML370 Maintenance and Service Guide I/O Expansion Slot Cover To remove an I/O expansion slot cover: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter.
Page 43: I/O Expansion Board
I/O Expansion Board To remove an I/O expansion board: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter. 3. Remove the small access panel. See “Small Access Panel” earlier in this chapter.
Page 44: Riser Board And Brace
2-28 Compaq ProLiant ML370 Maintenance and Service Guide Riser Board and Brace To remove the riser board and brace: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter.
Page 45: Processor
Processor To remove the processor: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter. 3. Remove the large access panel. See “Large Access Panel” earlier in this chapter.
Page 46: Processor Power Module
2-30 Compaq ProLiant ML370 Maintenance and Service Guide Processor Power Module To remove the Processor Power Module: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter.
Page 47: Memory
SDRAM DIMM slot 3 SDRAM DIMM slot 4 CAUTION: Use only Compaq DIMMs. DIMMs from other sources may adversely affect data integrity. Power-On Self-Test (POST) will warn of nonsupported DIMMs. IMPORTANT: The following guidelines MUST be followed when installing or replacing memory: Use 133-MHz, 64-, 128-, 256-, 512-MB or 1-GB registered SDRAM DIMMs, 3.3 volts, 72 bits wide,...
Page 48 2-32 Compaq ProLiant ML370 Maintenance and Service Guide To remove an SDRAM DIMM: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter.
Page 49: Power Supply
Power Supply WARNING: To reduce the risk of electric shock, do not disassemble the power supply or attempt to repair it. It should be replaced only with the specified Compaq spare part. To remove the power supply: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter.
Page 50 2-34 Compaq ProLiant ML370 Maintenance and Service Guide 6. Disconnect all other power supply cables. 7. Remove the four Torx T-15 screws securing the power supply to the back of the chassis 8. Pull the power supply slightly back, then out the side of the chassis Figure 2-30.
Page 51: Hot-Plug Scsi Drive Backplane
Hot-Plug SCSI Drive Backplane To remove the hot-plug SCSI drive backplane: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter.
Page 52: System Board
2-36 Compaq ProLiant ML370 Maintenance and Service Guide System Board To remove the system board: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter. 2. Open the front bezel (tower model only). See “Front Bezel” earlier in this chapter.
Page 53: Compaq Integrated Smart Array Controller Upgrade Module
Compaq Integrated Smart Array Controller Upgrade Module NOTE: The Compaq Integrated Smart Array Controller upgrade module is an upgrade option in the ProLiant ML370. To remove the Compaq Integrated Smart Array Controller upgrade module: 1. Perform the preparation procedures. See “Powering Down the Server” earlier in this chapter.
Page 54: Internal Replacement Battery
CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to Compaq, your authorized Compaq Partners, or their agents.
Page 55: Diagnostics And Troubleshooting
Diagnostics and Troubleshooting This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are: Diagnostic Tools Utility Overview Default Configuration Utilities Access Power-On Self-Test (POST) Diagnostics Software Array Diagnostic Utility (ADU)
Page 56: Diagnostic Tools Utility Overview
3-2 Compaq ProLiant ML370 Maintenance and Service Guide Diagnostic Tools Utility Overview These utilities were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware. Tool Compaq Diagnostics Program Compaq Inspect Utility Compaq Insight...
Page 57 ADU are to collect all possible information about the array controllers in the system and generate a list of detected problems. This tool is available for all Compaq servers covered by this guide. Drive Array The predecessor to ADU, DAAD is a...
Page 58: Default Configuration
Default Configuration Messages IMPORTANT: If you chose to format and partition the boot drive before running SmartStart and the System Configuration programs, this may prohibit creating a Compaq System Partition and the off-line remote management features that it provides. If you insert a System Configuration, Diagnostics, or SmartStart and Support Software CD into the CD-ROM drive prior to powering up the server, the system ROM boots to that utility.
Page 59: Utilities Access
Compaq system partition. The Compaq system partition could also have been created during a manual system installation. To run the utilities on the Compaq system partition, boot the system and press F10 when you see: “Press F10 for Compaq system partition utilities.” Then select the utilities from the menu.
Page 60 To run these utilities directly from the Compaq SmartStart and Support Software CD: 1. Boot the Compaq SmartStart and Support Software CD. 2. From the Compaq System Utilities screen, select the utility you wish to run, then select Next. To execute the System Configuration Utility, select Run System Configuration Utility.
Page 61: Power-On Self-Test (Post)
Compaq products. The system generates only those codes that are applicable to the configuration and options. NOTE: Many of the actions listed require you to run Diagnostics or the Compaq System Configuration Utility. Steps for running these utilities are provided following the POST Error Messages tables.
Page 62: Post Error Messages
3-8 Compaq ProLiant ML370 Maintenance and Service Guide Error Code A Critical Error occurred prior to this power-up Unsupported Processor Detected System Halted FATAL ROM ERROR: The System ROM is not properly programmed 101 - ROM Error 101 - I/O ROM Error...
Page 63 Unable to size memory Check DIMM installation, and if error persists, call Compaq service provider. Switch not set properly during Verify switch settings. installation or upgrade Processor in slot x failed Run Diagnostics and replace failed processor.
Page 64 3-10 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages Error Code 215 - Processor Power Module has lost Redundancy in Socket x 215 - Nonfunctioning Voltage Regulator Module for Processors 216 - Voltage Regulator Module for...
Page 65 Table 3-2 POST Error Messages continued Error Code Audible Beeps ZZ-301 - Keyboard None Error 303 - Keyboard None Controller Error 304 - Keyboard or None System Unit Error 40X - Parallel Port X Address Assignment Conflict 601 - Diskette None Controller Error 605 - Diskette Drive...
Page 66 3-12 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages Error Code 1611 - I/O Fan (Fan X) failure detected 1611 - CPU Fan (Fan X) failure detected 1612 - Primary power supply failure 1613 - Low System...
Page 67 Press F1 to resume. Monitor and performance Replace the drive when it is threshold exceeded condition. reasonable for you to do. The drive has not failed, but Compaq recommends you replace the drive. Recommended Action continued...
Page 68 3-14 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages Error Code *1724 - Slot x Drive Array—Physical Drive Position Change(s) Detected – Logical drive configuration has automatically been updated *1726 - Slot x Drive Array—Array Accelerator Memory...
Page 69 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1731 - Fixed Disk 1 None does not support DMA Mode. 1740 - Fixed Disk 0 None failed Set Block Mode command 1741 - Fixed Disk 1 None failed Set Block Mode command 1750 - Fixed Disk 0 None...
Page 70 3-16 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages Error Code 1768 - Slot x Drive Array—Resuming logical drive expansion process. 1769 - Slot x Drive Array—Drive(s) disabled due to failure during expand. Select F1 to continue with logical drives disabled.
Page 71 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1774 - Slot x Drive None Array—Obsolete data found in Array Accelerator. Select F1 to discard contents of Array Accelerator. Select F2 to write contents of Array Accelerator to drives. 1775 - Slot x Drive None Array—ProLiant...
Page 72 3-18 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages Error Code 1776 - Slot x Drive ArrayProLiant drive storage enclosure problem detected (followed by one or more of the following): SCSI Port (y) Cooling fan malfunction...
Page 73 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1778 - Slot x Drive None Array resuming Automatic Data Recovery process 1779 - Slot x Drive None Array—replacement drives detected OR previously failed drive(s) now appear to be operational: Port (y): SCSI ID (x): Restore data from backup if...
Page 74 3-20 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages Error Code 1785 - Drive Array not Configured (followed by one of the following): I Run Compaq Array Configuration Utility I No drives detected I Drive positions cannot be changed—Run...
Page 75 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1786 - Drive Array None Recovery Needed. The following SCSI drive(s) need Automatic Data Recovery: SCSI port 1: SCSI ID 0. Select F1 to continue with recovery of data to drive. Select F2 to continue without recovery of data to drive.
Page 76 3-22 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages Error Code *1788 - Slot x drive array reports incorrect drive replacement. The following SCSI drive(s) should have been replaced: SCSI port (y): SCSI ID (x). The following SCSI...
Page 77 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1789 - Slot x Drive None array SCSI physical drive(s) Not Responding, Check cables or replace the following drives: SCSI port (x): SCSI ID (x) Select F1 to continue—drive array will remain disabled.
Page 78 3-24 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-2 POST Error Messages Error Code 1794 - Drive Array— Array Accelerator Battery Charge Low. Array Accelerator is temporarily disabled. Array Accelerator will be re-enabled when battery reaches full charge. 1795 - Drive Array—...
Page 79 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1797 - Drive Array— None Array Accelerator Read Error Occurred. Data in Array Accelerator has been lost. Array Accelerator is disabled. 1798 - Drive Array— None Array Accelerator Write Error Occurred. Array Accelerator is disabled.
Page 80: Diagnostics Software
Diagnostics and Utilities are located on the Compaq system partition on the hard drive and must be accessed when a system configuration error is detected during the Power-On Self-Test (POST).
Page 81: 100-199, Primary Processor Test Error Codes
100-199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions generated by Compaq Server Diagnostics. Error Code Description 101-xx CPU test failed 103-xx DMA page registers test failed 104-xx...
Page 82: 200-299, Memory Test Error Codes
3-28 Compaq ProLiant ML370 Maintenance and Service Guide 200-299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Error Code Description 200-xx Invalid memory configuration. 201-xx Memory machine ID test failed. 202-xx Memory system ROM checksum failed.
Page 83: 300-399, Keyboard Test Error Codes
300-399, Keyboard Test Error Codes The 300 series of diagnostic error codes identifies failures with keyboard and system board functions. Error Code Description 301-xx Keyboard short test, 8042 self-test failed. 302-xx Keyboard long test failed. 303-xx Keyboard LED test, 8042 self-test failed.
Page 84: 500-599, Graphics Controller Unit Test Error Codes
3-30 Compaq ProLiant ML370 Maintenance and Service Guide 500-599, Graphics Controller Unit Test Error Codes The 500 series of diagnostic error codes identifies failures with video or system board functions. Error Code Description 501-xx Graphics controller test failed 502-xx Graphics memory test failed...
Page 85: 600-699, Diskette Drive Test Error Codes
600-699, Diskette Drive Test Error Codes The 600 series of diagnostic error codes identifies failures with diskette, diskette drive, or system board functions. Error Code Description 600-xx Diskette ID drive types test failed. 601-xx Diskette format failed. 602-xx Diskette read test failed. 603-xx Diskette write/read/compute test failed.
Page 86: 1200-1299, Modem Communications Test Error Codes
Dial multi-frequency tone test failed. 1210-xx Modem direct connect test failed. 6000-6099, Compaq NIC Boards Test Error Codes The 6000 series of diagnostic error codes identifies failures with various Compaq Network Interface Controllers. Compaq Network Interface Boards Test Error Codes Error Code Description 6000-xx Network card ID failed.
Page 87: 6500-6599, Scsi Hard Drive Test Error Codes
6500-6599, SCSI Hard Drive Test Error Codes The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cabling, and system board functions. If the system uses a drive array controller, see the section for Array Diagnostic Utility (ADU). Error Code Description 6500-xx...
Page 88: 6700-6799, Scsi Tape Drive Test Error Codes
3-34 Compaq ProLiant ML370 Maintenance and Service Guide 6700-6799, SCSI Tape Drive Test Error Codes The 6700 series of diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the system board assembly.
Page 89: Array Diagnostic Utility (Adu)
ADU works by issuing multiple commands to the array controllers to determine if a problem exists. This data can then be saved to a file. In severe situations, this file can be sent to Compaq for analysis. In most cases, ADU provides enough information to initiate problem resolution immediately.
Page 90: Adu Diagnostic Messages
3-36 Compaq ProLiant ML370 Maintenance and Service Guide Message Description Accelerator Array controller did not detect a board not configured Array Accelerator board detected Accelerator error This log lists the last 32 parity errors on transfers to or from memory on...
Page 91 Table 3-16 ADU Diagnostic Messages continued Message Description Accelerator At least one line in the cache is no status: Excessive longer in use due to excessive ECC ECC errors errors detected during use of the detected in at memory associated with that cache least one cache line.
Page 92 3-38 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages Message Description Adapter/NVRAM Nonvolatile RAM has an ID for a ID mismatch different controller from the one physically present in the slot. Array Accelerator Battery is not fully charged.
Page 93 Table 3-16 ADU Diagnostic Messages continued Message Description Controller is not If controller was previously configured configured and you change drive locations, there may be a problem with placement of the drives. ADU examines each physical drive and looks for drives that have been moved to new drive bays.
Page 94: Time-Out
3-40 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages Message Description Drive (bay) X is a This drive has been replaced and replacement marked OK by the firmware. This drive marked OK may occur if a drive has an...
Page 95 If there were multiple errors, this drive may need to be replaced. If problems exist with this drive, replace it with a Compaq drive. Check the identify controller data under the Inspect Utility. If the firmware version field is the only difference between the controller and nonvolatile RAM data, this is not a problem.
Page 96 3-42 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages Message Description Logical Drive X This status could be issued for status = FAILED several reasons. If this logical drive is configured for No Fault Tolerance and one or more drives fail, this status will occur.
Page 97 Table 3-16 ADU Diagnostic Messages continued Message Description Loose cable Controller unable to communicate detected— with one or more physical drives, logical drives probably because of a cabling may be marked problem. Logical drives may be in a FAILED until FAILED state until the condition is corrected corrected, preventing access to data...
Page 98 3-44 Compaq ProLiant ML370 Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages Message Description SCSI Port x Drive Drive has loose cable ID x has a loose cable. SMART is unable to communicate with drive SCSI Port x Drive...
Page 99 Table 3-16 ADU Diagnostic Messages continued Message Description Warning bit A monitor and performance threshold detected violation may have occurred. Status of a logical drive may not be OK. Write memory Data could not be written to cache error memory. This typically means that parity error was detected while writing data to cache.
Page 100: Integrated Management Log
Compaq servers and clients. Compaq Insight Manager consists of two components: a Windows-based console application, and server- or client-based management data collection agents. Starting with Compaq Insight Manager 4.0, the agents for Windows NT and NetWare are also Web-enhanced; that is, these agents enable Web browser access and monitoring of management information.
Page 101 Compaq website. Refer to the Compaq Management CD for information on installing and running the Compaq Survey Utility. After running the Compaq Survey Utility, view the IML by loading the output of the utility (typically called “survey.txt”) into a text viewer such as Microsoft Notepad. The event list follows the system slot information.
Page 102: Event List
Integrated Management Display, from within Compaq Insight Manager, or the Compaq Survey Utility. An example of the format of an event displayed on the Integrated Management Display follows:...
Page 103 Initiated Due to Overheat Condition Fatal Exception (Number X, Cause) Diagnostics and Troubleshooting 3-49 Event Message Replace the processor. Replace the processor. Call the service provider or Compaq for diagnosis. Power down PCI slot and replace board Replace power supply None...
Page 104: Rapid Error Recovery
Automatic Server Recovery-2 Automatic Server Recovery-2 (ASR-2) lets the server restart automatically from the operating system or the Compaq Utilities. To use this feature, you must use the System Configuration Utility to install Compaq Utilities in the Compaq system partition.
Page 105 If you have configured the Compaq Utilities for network access, you can access the utilities over the network. You can use Compaq Insight Manager for dial-in or network access.
Page 106 ASR-2 configured to load Compaq Utilities after restart You can also run Compaq Utilities remotely over an IPX or IP network using the Network feature: To use Compaq Utilities on an IPX network, you must have Compaq Insight Manager 2.0 or later or an NVT (Novell Virtual Terminal) Terminal Emulator with...
Page 107: Standby Recovery Server Option
You can configure the server to start Compaq Utilities in four different ways: Without remote console support; for example, to run Compaq Utilities from the server console only With remote console support using modems for dial-in access With remote console support using a modem to dial a predetermined telephone number...
Page 108 IMPORTANT: Before configuring ASR-2, verify that the System Configuration Utility and Diagnostics software are installed on the Compaq system partition. ASR-2 must have this to start Compaq Utilities after a system restart. Compaq recommends this even if you configure ASR-2 to start the operating system.
Page 109 Server Health Log or the Integrated Management Log and starts the Compaq Utilities from the Compaq system partition on the hard drive. Figure 3-1. ASR-2 flow chart Diagnostics and Troubleshooting 3-55...
Page 110 For modem access, you must have either Compaq Insight Manager 2.0 or above or have a VT100 or ANSI terminal type device. You may use a standard CRT with VT100 or ANSI emulation capability, or you may use a PC with a VT100 or ANSI terminal emulation package.
Page 111 Utilities. To use IPX network access, set Network Protocol to IPX. When the system restarts to the Compaq Utilities because of an ASR reset, it loads IPX network support. This enables remote access using NVT. To use IP network access, set Network protocol to IP. Also make sure to set Network IP address, Network IP net mask, and Network IP router address.
Page 112: Compaq System Configuration Utility Pager Settings
IMPORTANT: When you enable ASR-2 to restart into the operating system, Modem Dial-In Status, Network Status, and Modem Dial-Out Status are automatically disabled. In this mode, ASR-2 can page you if a critical error occurs, but you cannot access the server, and the server cannot dial out to a remote workstation.
Page 113: Os Restart Scu Setting For
The standard Compaq password features function differently during ASR-2 than during a typical system startup. During ASR-2, the system does not prompt for the power-on password. This allows ASR-2 to restart the operating system or Compaq Utilities without user intervention.
Page 114: Asr-2 Integrated Management Log Messages
You can view the IML through Compaq Insight Manager. The Diagnostics Utility either resolves the error or suggests corrective action in systems that do not support event logs. The IML or Compaq system partition identifies and records all the following errors. Each error type is explained below.
Page 115 Processor Exception The indicated processor exception occurred. NMI—Processor Parity Error The processor detected a data error, resulting in a server failure. Server Manager Failure An error occurred with the Server Manager/R. NMI—Software Generated Software Indicated a system error, resulting in a server failure.
Page 116 3-62 Compaq ProLiant ML370 Maintenance and Service Guide Revision History Table Some errors can be resolved by reviewing changes to the server configuration. The server has an Automatic Revision Tracking (ART) feature that helps you review recent changes to the server configuration.
Page 117: Storage Fault Recovery Tracking
This feature automatically reconstructs data to an online spare or to a replaced drive if a drive fails. To use the reconstruction feature, you must configure the server for drive mirroring or data guarding. The reconstruction decreases system downtime by allowing rapid recovery to full system operation if a drive fails.
Page 118: Remote Service Features
Should an error such as a power failure occur during this process, the flash operation will not be completed, causing the ROM image in the server to be corrupted. Compaq provides two options for ROMPaq recovery, depending on the server and circumstances involved.
Page 119: Rompaq Disaster Recovery
ROMPaq diskette. The IMD, if the server has one, displays: Please insert ROMPaq diskette. 7. The server reads the diskette for the latest ROM image. If the diskette is not in place, the system continues to beep until a valid ROMPaq diskette is inserted.
Page 120 3-66 Compaq ProLiant ML370 Maintenance and Service Guide 10. After successful completion of this process, a. Power down the server b. Remove the diskette. c. Reset configuration switches 1, 4, 5 and 6. (Refer to Configuration Switches Table within this section.) d.
Page 121: Compaq Insight Manager
Compaq Insight Manager Compaq Insight Manager is the Compaq application for easily managing network devices. Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of the servers. In Compaq servers, every hardware subsystem, such as disk storage, system memory, and system processor, has a robust set of management capabilities.
Page 122: Compaq Insight Management Software Architecture
Compaq Insight Management Software Architecture The Compaq Insight Management software architecture is typical of other network management solutions. It has a client/server architecture and is composed of agent software (Compaq Insight Management Agents) and the management application software (Compaq Insight Manager).
Page 123: Connectors, Switches, And Led Indicators
Chapter Connectors, Switches, and LED Indicators This chapter provides connector, switch, and LED indicator information for Compaq ProLiant ML370 Servers.
Page 124: Compaq Proliant Ml370 System Board Components
4-2 Compaq ProLiant ML370 Maintenance and Service Guide Compaq ProLiant ML370 System Board Components See Table 4-1 for the names of the Compaq ProLiant ML370 system board components. Figure 4-1. System board components Item Description SCSI port 1 SCSI port 2...
Page 125: Rear Panel Components
Rear Panel Components See Table 4-2 for the names of the Compaq ProLiant ML370 rear panel components. Figure 4-2. Rear panel components Item Description External SCSI connector Video connector (blue) RJ-45 network connector Parallel connector (burgundy) Serial connector A (teal)
Page 126: Switches
4-4 Compaq ProLiant ML370 Maintenance and Service Guide Switches The Compaq ProLiant ML370 Server has two switchbanks (SW1 and SW2) located on the system board. These switches are used to set the configuration of the server. The SW1 switch is used as a system identification switch, and the setting is pre-set in the factory.
Page 127: Sw1 - System Identification Switch Settings
SW1 – System Identification Switch Settings The processor configuration switchbank (SW1) is an eight-position switch that is used for processor configuration. Figure 4-3 shows the position of the SW1 switchbank on the system board. Positions are reserved. CAUTION: Do not adjust the settings of the system identification switch. SW2 –...
Page 128: Led Indicators
4-6 Compaq ProLiant ML370 Maintenance and Service Guide LED Indicators This section contains graphics and tables showing LED indicator locations and functions. Front Panel Figure 4-4 and Table 4-5 identify the front panel LED indicators. Figure 4-4. Front panel LED indicators...
Page 129: Rj-45 Connector
RJ-45 Connector Figure 4-5 and Table 4-6 show the location and a description of the RJ-45 connector LED indicators. Figure 4-5. RJ-45 connector with LED indicators Item Description NIC activity NIC link status Table 4-6 RJ-45 Connector LED Indicators Condition Status Green Embedded NIC network activity...
Page 130: System Board
4-8 Compaq ProLiant ML370 Maintenance and Service Guide System Board Figure 4-6 and Table 4-7 show the location and meaning of the indicators. Figure 4-6. System board LED indicators Item Indicator RJ-45 LED NIC activity RJ-45 NIC link status Interlock...
Page 131: Riser Board
Riser Board Figure 4-7 and Table 4-8 show the location and meaning of the riser board indicator. Figure 4-7. Riser board LED indicator Item Indicator VAUXAuxiliary power indicator Connectors, Switches, and LED Indicators 4-9 Table 4-8 Riser Board LED Indicator Condition Meaning Amber...
Page 132: Physical And Operating Specifications
Physical and Operating Specifications This chapter provides operating and performance specifications for the Compaq ProLiant ML370 Server components: System Unit Power Supply Redundant Power Supply Dual Inline Memory Modules 1.44-MB Diskette Drive IDE CD-ROM Drive Compaq Wide Ultra2 Hot-Plug SCSI Hard Drives...
Page 133: System Unit
5-2 Compaq ProLiant ML370 Maintenance and Service Guide System Unit Dimensions Height (without feet) Depth Width Weight (no hard drive installed) Input requirements Rated input voltage Rated input frequency Rated input current Temperature range Operating Nonoperating Relative humidity (noncondensing) Operating...
Page 134: Power Supply
Power Supply Input specifications Rated input voltage Rated input frequency Rated input current Rated input power BTU/hr Output power Steady state power Maximum peak power Ambient temperature range Operating Shipping Relative Humidity Operating Nonoperating Maximum web bulb temperature Table 5-2 Power Supply Specifications 100 –...
Page 135: Redundant Power Supply
5-4 Compaq ProLiant ML370 Maintenance and Service Guide Redundant Power Supply Redundant Power Supply Specifications Input specifications Rated input voltage Rated input frequency Rated input current Rated input power BTU/hr Output power Steady state power Maximum peak power Ambient temperature range...
Page 136: Dual Inline Memory Modules (Dimm)
Dual Inline Memory Modules (DIMM) Size Speed Type 1.44-MB Diskette Drive Size LED indicators (front panel) Read/write capacity per diskette (high/low density) Drives supported Drive height Drive rotation Transfer rate (high/low) Bytes/sector Sectors per track (high/low) Tracks per side (high/low) Access times Track-to-track (high/low) Average (high/low)
Page 137: Ide Cd-Rom Drive
5-6 Compaq ProLiant ML370 Maintenance and Service Guide IDE CD-ROM Drive Applicable disk Capacity Block size Dimensions Height Depth Width Weight Data transfer rate Sustained Burst Access times (typical) Full stroke Random Diameter Thickness Track pitch Cache/buffer Startup time Stop time...
Page 138: Compaq Wide Ultra2 Hot-Plug Scsi Hard Drives
Compaq Wide Ultra2 Hot-Plug SCSI Hard Drives Compaq Wide Ultra2 Hot-Plug SCSI Hard Drive Specifications Item 9.1-GB 7200 RPM Capacity 9100.0 MB Height Third, 1 inch Size 3.5 inches Interface Wide Ultra2 Transfer rate 80 MB/second Seek time (typical, including setting) Single track 0.9 ms...
Page 139: Integrated Dual Channel Scsi Controller
5-8 Compaq ProLiant ML370 Maintenance and Service Guide Integrated Dual Channel SCSI Controller Integrated Dual Channel SCSI Controller Specifications Drives supported Data transfer method SCSI channel transfer rate Maximum transfer rate per PCI bus (peak) SCSI termination SCSI connectors RAID functionality...
Page 140: Index
Automatic Data Collection, defined 3-68 Automatic Revision Tracking See Automatic Server Recovery-2 allowing network access 3-56 Index attended recovery 3-51 booting into Compaq Utilities 3-56 booting into operating system 3-58 configuring 3-50, 3-54 default value 3-54 description 3-50 dial-in status, restart...
Page 141 2 Compaq ProLiant ML370 Maintenance and Service Guide software error recovery 3-53 recovery boot option 3-53 recovery time-out 3-53 standby recovery server option 3-53 server port 3-53 time-out 3-53 thermal shutdown 3-53 timer 3-54 unattended recovery 3-51 UPS shutdown 3-53...
Page 142 3-68 viewing the event list 3-47 Compaq Integrated Remote Console features 3-54 Compaq Integrated Smart Array Controller location, identified 4-2 part number 1-7 upgrade module removing 2-37 removing, illustrated 2-37 replacing 2-37 Compaq Survey utility description 3-2 installing 3-2...
Page 143 4 Compaq ProLiant ML370 Maintenance and Service Guide transporting parts safely 2-2 workstation recommendations 2-2 environmental recovery 3-51 error 101 through 105 3-8 101 through 199 3-27 1101 through 1199 3-31 1151 through 1611 3-11 1201 through 1299 3-32 122-XX 3-27...
Page 144 3-39 replacement drive marked OK 3-40 undergoing drive recovery 3-40 upload code not readable 3-40 Drive (bay) X is non-Compaq supplied 3-41 drive monitoring features unobtainable 3-40 not enabled 3-40 drive time-out 3-40 drive X indicates position Y 3-40...
Page 145 6 Compaq ProLiant ML370 Maintenance and Service Guide power AC overload 3-49 power module failure 3-49 not redundant 3-49 power supply failure 3-49 inserted 3-49 not redundant 3-49 removed 3-49 system configuration battery low 3-49 system crash 3-49 system lockup 3-49...
Page 146 Compaq Integrated Smart Array Controller upgrade module, removing 2-37 CPU fan, removing 2-21 DIMM slots on system board 2-31 diskette drive, removing 2-17 drive cage, removing 2-15 drives and related components 2-12 feet, removing 2-8 front bezel plate, removing 2-7...
Page 147 8 Compaq ProLiant ML370 Maintenance and Service Guide test error codes 3-29 kits data cable, part number 1-5 hardware, part number 1-6 plastics, part number 1-6 power cable, part number 1-6 rack conversion, part number 1-6 signal cable, part number 1-6...
Page 148 5-3 power switch part number 1-5 removing 2-23 removing, illustrated 2-23 replacing 2-24 unplugging, illustrated 2-24 powering down the server 2-3 Power-On Self-Test See POST preparation procedures 2-4 processor part numbers 1-5 removing 2-29 removing, illustrated 2-29 replacing 2-29...
Page 149: Illustrated
10 Compaq ProLiant ML370 Maintenance and Service Guide rack conversion kit, part number 1-6 rack front plate See front plate rack warnings 2-4 Rapid Recovery Engine, enabling 3-50 rapid recovery services 3-50 rear panel components, illustrated 4-3 recovery attended 3-51...
Page 150 5-2 tables 1.44-MB Diskette Drive Specifications 5-5 ADU Diagnostic Messages 3-36 ASR-2 Features 3-53 ASR-2 IML Messages 3-60 Compaq Network Interface Boards Test Error Codes 3-32 Compaq Servers Remote Management Features 3-64 Compaq System Configuration Utility Pager Settings 3-56...
Page 151 12 Compaq ProLiant ML370 Maintenance and Service Guide Riser Board Expansion Slots 2-25 Riser Board LED Indicator 4-9 RJ-45 Connected LED Indicators 4-7 SCSI Hard Drive Test Error Codes 3-33 SCSI Tape Drive Test Error Codes 3-34 SCSI/IDE CD_ROM Drive Test...
Page 152 Firmware Upgrade, accessing 3-5 Health Driver 3-54 IML Management utility, defined 3-47 Inspect accessing 3-2, 3-26 description 3-2, 3-4 printing Inspect listing 3-4 running 3-4 Integrated Management Log description 3-3 Remote Utilities, accessing 3-26 ROMPaq Firmware Upgrade, accessing 3-5 running from diskette 3-6 running from SmartStart and Support Software CD 3-6 starting from ASR-2 3-56...

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Compaq PROLIANT ML370 Maintenance And Service Manual

About this Guide

Chapter 1 Illustrated Parts Catalog

Chapter 2 Removal and Replacement Procedures

Removal and Replacement Procedures

Chapter 3 Diagnostics and Troubleshooting

Diagnostics and Troubleshooting

Chapter 4 Connectors, Switches, and LED Indicators

Chapter 5 Physical and Operating Specifications

Quick Links

Troubleshooting

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Summary of Contents for Compaq PROLIANT ML370

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Table of Contents