Related Manuals for HP E14 G4
Summary of Contents for HP E14 G4
- Page 1 Maintenance and Service Guide E14 G4 model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 Devices, Inc. Bluetooth is a trademark owned sure to read “Important Safety Information”. by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. USB Type-C and USB-C are registered trademarks of USB Implementers Forum.
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Page 3: Table Of Contents
Table of Contents 1 Getting started ................................1 Important safety information ..........................1 Important service information and precautions ....................1 RoHS (2002/95/EC) requirements .......................... 2 General descriptions .............................. 2 Firmware updates ..............................2 Before returning the repaired product to the customer ..................2 2 Monitor features ................................ -
Page 5: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 6: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 7: Monitor Features
For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow the instructions to find your product. Then select Manuals. -
Page 8: Side Connector Components
Side connector components To identify the components on the front of the monitor, use this illustration and table. Front of monitor showing location of side connectors Table 1-1: Front components and their descriptions Component Function USB type c connector Connects the USB type c cable to the monitor USB type c connector Connects the USB type c cable to the monitor... -
Page 9: Side Controls
Side controls To identify the components on the rear of the monitor, use this illustration and table. Front of monitor showing location of side controls Table 1-2: Side components and their descriptions Component Function Opens the OSD menu or selects items on the OSD Menu/Select menu. -
Page 10: Locating The Serial Number And Product Number
Locating the serial number and product number The serial number and product number are located on the back of the monitor. You may need these numbers when contacting HP about the monitor model. Label Location on Stand Base For worldwide models Spec&... -
Page 11: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. Mechanical explosion Item Description ASSY FRONT BEZEL, E14 ASSY, PANEL TAPE 190X6X0.65, PANEL, E14 SCREW, I, CROSS, M1. 6X2.5, BLACK-ZN SCREW, I, CROSS, M2*2, BLACK-ZN ASSY, CHASSIS, E14 PCBA, IF(KP)/BD ASSY, REAR COVER, E14 3CREW, I, CROSS, M2*3, BLACK-ZN... -
Page 12: How To Order Parts
You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions. -
Page 13: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... - Page 14 Disassemble Bezel 2) Disassemble Panel: Use the tweezers to remove the panel and rear shell fixed 3m glue, Remove the acetate tape of the fixed eDP Cable Separate panel from mechanism 3) Disassemble Chassis Assembly: Release all the screws on the chassis and remove the chassis and mylar Disassemble Chassis 4) Disassemble PCB Assembly: Release all the screws on the chassis and remove the PCB and eDP cable.
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Page 15: Connector Repair
Disassemble side OSD Button and Power button 6) Disassemble Hinge Cover. Disassemble Hinge Cover 7) Disassemble stand: Release all the screws on the Stand and remove the Stand Disassemble Stand 8) Disassemble Rear Cover Mylar: Peel off all the mylar that fixed on the rear cover Disassemble Rear Cover Mylar Connector repair This procedure includes USB-C connectors. -
Page 16: Usb-C Connector P201, P301
The connectors identifiers are as follows: Connector Location USB-C P201, P301 Before repairing connectors, follow these steps: Prepare the monitor for disassembly. See Preparation for disassembly on page 9. ▲ USB-C connector P201, P301 Repair the USB-C connector: Use a hot air gun to heat the bottom side of PCB below the headphone connector. Remove USB-C connector USB-C connector repairing 2) Lift the P201, P301 connector from the PCB. -
Page 17: Support And Troubleshooting
Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Possible cause Solution Screen is blank or Power cord is disconnected. Connect the power cord. video is flashing. - Page 18 OSD lockout function. Power Button is The monitor’s power button is locked. Press and hold the power Locked is button for 10 seconds to Displayed disable the power button lock function.
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Page 19: Index
Index components preparation for disassembly, 12 front, 5 RC removal, 12 rear, 6 rear components, 6 connector repair, 17 removal DisplayPort connector location, 6 power board, 15 features, 4 RC, 12 firmware updates, 2 xxxx, 20 front components, 5 removal and replacement procedures, 12 function button locations, 5 returning to customer, 2 function test, 20...