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CABLECARD
The following chart will help as a guide to troubleshoot Cablecard related problems.
Operation
Plug in CableCARD
Check Pairing
Menu > Cable >
CableCard Pairing
Check Channel List Ready
Menu > "000"
Goto Diagnostic Screen
Menu > "000"
Check OOB Function
Menu > Cable > Network
Setup
Check OOB Function
Menu > "000"
Directview LCD Training
Good Result
TM
Screen displays
CableCARD Inserted
CableCard™: must not be
all zeros
Host ID: must not be all
zeros
Cable Channel List:
Ready
OOB S/N > 10 dB
OOB frequency =
Between 70 and 130
MHz
FAT Status :
SNR > 21 dB (64 QAM)
SNR > 28 dB (256QAM)
Carrier: Locked
LKC shows frequency
Status: tuned state
OOB Msg: # should
increase each time this
screen is accessed
FDC Status:
FDC_SNR > 10 dB
FDC Center Freq: 75.25
MHz or between 70 and
130 MHz
FDC Carrier: Locked
78
Else Problem
1) Re-insert card
2) Try another card
>Defective card slot
If all zeros, card defective
If all zeros, card defective
Wait for download
>No OOB data – goto
diagnostic screen
Bad signal
Channel not receivable
No OOB data signal
Weak, distorted signal
CableCARD
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Troubleshooting
