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7. Check the CableCARD menu options. If the second CableCARD fails to bring up the User Interface
screen, the technician should refer to the diagnostic menus on the DCR for further troubleshooting.
The technician can pull up the User Interface screen manually through the menu choices. The
customer should provide the User Manual, so the technician can easily navigate through the
DCR TV menu screens. The table below describes how to navigate the CableCARD menu. the list
of selectable CableCARD options will vary, depending on your cable service provider or CableCARD
manufacturer. The table below shows how to access diagnostic screens for the DCR TV. Many of
these screens are not described in the User Manual.
8. If the installer is still having a problem, the installer should report the problem to the MSO
headend dispatcher for troubleshooting. If the cable company dispatcher (headend personnel)
has completely checked their channel set-up, confirmed the accounting/billing system to setup
is correct, and has confimed normal channel map with one or more other DCR TVs at the MSO
headend, then go on to the next step,
9. If the installer determines that the DCR device is the problem (unit failed either item 2a or 3b
above) and can go no further in correcting the problem, and if the installer determines that the
host-pod pairing screen cannot be displayed with multiple CableCARDs, he or she should follow
the directions given by the CE manufacturer in informing the customer of their options, The
customer should start by contacting the CE manufacturer directly for assistance and/or repair
infomation. In many cases, if the HOST is under warranty, the repair will be done at the
customer's home when possible.
Directview LCD Training
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CABLECARD
CableCARD
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Table of Contents
Troubleshooting
