HP Z420 User Manual
Workstation series
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Also See for Z420:
- Specification (73 pages) ,
- Installation manual (11 pages) ,
- Quick reference card (2 pages)
Table of Contents
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Table of Contents
Troubleshooting
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Summary of Contents for HP Z420
- Page 1 HP Z420, Z620, and Z820 Workstation Series User Guide...
- Page 2 Copyright Information Warranty Trademark Credits First Edition: March 2012 Hewlett-Packard Company shall not be The HP logo is a trademark of Hewlett- liable for technical or editorial errors or Packard Company in the U.S. and other Part number: 669529-001 omissions contained herein or for incidental countries.
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Page 3: About This Guide
About this guide This guide provides setup and troubleshooting information for the HP Z Workstation series. It includes these topics: Guide topics Locating HP resources on page 1 Workstation features on page 6 Setting up the workstation on page 14 Setting up and restoring Microsoft Windows on page 26 Setting up and restoring Linux on page 28 Diagnostics and Minor Troubleshooting on page 33... - Page 4 About this guide...
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Page 5: Table Of Contents
Connecting and configuring monitors ................ 21 Using a third-party graphics configuration utility ............22 Customizing the monitor display (Microsoft Windows) ..........22 Converting to desktop configuration (Z420 only) ............... 23 Installing optional components ....................25 Security ..........................25 Product recycling ........................25... - Page 6 4 Setting up and restoring Microsoft Windows ..............26 Setting up the Microsoft operating system .................. 26 Installing or upgrading device drivers ................ 26 Transferring files and settings ..................27 Restoring the operating system with HP Recovery Manager ............27 5 Setting up and restoring Linux ..................
- Page 7 Cleaning the keyboard ......................40 Cleaning the monitor ......................40 Cleaning the mouse ........................ 41...
- Page 8 viii...
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Page 9: Locating Hp Resources
Locating HP resources This section provides information on the following HP resources for your workstation: Topics Product information on page 2 Technical specifications ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels ●... -
Page 10: Product Information
Product information Table 1-1 Product information Topic Location Technical specifications Go to www.hp.com/go/quickspecs. In the left pane, select your region and then select Workstations. HP Cool Tools Most HP Microsoft Windows workstations are preloaded with tools that may enhance system performance and with additional software that is not automatically installed during first boot. -
Page 11: Support
North America: Hewlett Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA ● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco ● s/Naviglio (MI), Italy Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507 ●... -
Page 12: Product Documentation
Product documentation Table 1-3 Product documentation Topic Location HP user documentation, white For the latest online documentation, go tohttp://www.hp.com/support/ papers, and third-party workstation_manuals. These include this User Guide and the Maintenance and documentation Service Guide. Removal and replacement videos To learn how to remove and replace workstation components, go to http://www.hp.com/go/sml. -
Page 13: Product Updates
Product updates Table 1-5 Product updates Topic Location Driver and BIOS updates http://www.hp.com/go/workstationsupport to verify that you have the latest drivers for the workstation. To determine the current workstation BIOS on your workstation, follow these steps during system power up: Power on the workstation, and press Esc during boot up.. -
Page 14: Workstation Features
Workstation features For complete and current information on supported accessories and components for your workstation, see http://partsurfer.hp.com. HP Z420 Workstation components HP Z420 Workstation front panel Figure 2-1 Front panel components Table 2-1 Component descriptions Optical drive USB 3.0 ports (2, blue) -
Page 15: Hp Z420 Workstation Rear Panel
HP Z420 Workstation rear panel Figure 2-2 Rear panel components Table 2-2 Component descriptions Power supply Built-In Self Test Audio line-out connector (green) (BIST) LED Universal chassis clamp opening Microphone connector (pink) AMT-enabled RJ-45 network PS/2 mouse connector (green) connector (orange) USB 2.0 ports (4, black) -
Page 16: Hp Z620 Workstation Components
HP Z620 Workstation components HP Z620 Workstation front panel Figure 2-3 Front panel components Table 2-3 Component descriptions Optical drive USB 3.0 ports (2, blue) Power button Headphone connector Hard drive activity light Microphone connector USB 2.0 port (black) IEEE–1394a FireWire connector Chapter 2 Workstation features... -
Page 17: Hp Z620 Workstation Rear Panel
HP Z620 Workstation rear panel Figure 2-4 Rear panel components Table 2-4 Component descriptions Power cord connector Audio line-out connector (green) PS/2 mouse connector (green) Microphone connector (pink) USB 2.0 ports (4, black) USB 3.0 ports (2, blue) RJ-45 network connectors (orange) IEEE-1394a FireWire connector (white) Bottom connector is AMT enabled Audio line-in connector (blue) -
Page 18: Hp Z820 Workstation Components
HP Z820 Workstation components HP Z820 Workstation front panel Figure 2-5 Front panel components Table 2-5 Component descriptions Optical drive USB 3.0 ports (2, blue) Power button Headphone connector Hard drive activity light Microphone connector USB 2.0 port (black) IEEE–1394a FireWire connector Chapter 2 Workstation features... -
Page 19: Hp Z820 Workstation Rear Panel
HP Z820 Workstation rear panel Figure 2-6 Rear panel components Table 2-6 Component descriptions Power cord connector USB 3.0 ports (2, blue) PS/2 mouse connector (green) USB 2.0 ports (4, black) Audio line-in connector (blue) Audio line-out connector (green) RJ-45 network connectors (2, orange) Microphone connector (pink) Top connector is AMT enabled IEEE-1394a FireWire connector (white) -
Page 20: Product Specifications
Product specifications Workstation weights and dimensions Characteristic HP Z420 Workstation HP Z620 Workstation HP Z820 Workstation Weight (standard 13.2 kg (29.2 lb) 17.9 kg (39.4 lb) 26.6 kg (58.7 lb) configuration) Weight (minimum 12.5 kg (27.5 lb) 15.5 kg (34.2 lb) 24.0 kg (52.9 lb) -
Page 21: Environmental Specifications
Environmental specifications Table 2-7 HP Workstation environmental specifications Characteristic HP Z420, 620, and 820 Workstations Operating: 5°C to 35°C (40°F to 95°F) Temperature Non-operating: -40°C to 60°C (-40°F to 140°F) NOTE: Derate by 1°C (1.8°F) for every 305 m (1,000 ft) altitude over 1,524 m (5,000 ft). -
Page 22: Setting Up The Workstation
Setting up the workstation This chapter describes how to set up your workstation. Topics Ensuring proper ventilation on page 14 Setup procedures on page 16 Adding monitors on page 17 Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: Operate the workstation on a sturdy, level surface. - Page 23 NOTE: The ambient upper limit of 35 C is only good up to 1524 m (5000 ft) elevation. There is a 1 C per 304.8 m (1000 ft) derating above 1524 m (5000 ft). So, at 3,048 m (10,000 ft), the upper ambient air temperature limit is 30 C.
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Page 24: Setup Procedures
Setup procedures WARNING! To reduce the risk of electric shock or damage to your equipment, observe these practices: • Plug the power cord into an AC outlet that is easily accessible. • Disconnect power from the computer by unplugging the power cord from the AC outlet (not by unplugging the power cord from the computer). -
Page 25: Adding Monitors
Adding monitors Planning for additional monitors All graphics cards provided with HP Z series workstations support two simultaneous display monitors (see Connecting and configuring monitors on page 21). Cards that support more than two monitors are available. The process for adding monitors depends on your graphics card(s) and the type and number of monitors you add. - Page 26 NOTE: Monitors with resolutions above 1920 x 1200 pixels at 60 Hz require a graphics card with either Dual Link DVI (DL-DVI) or DisplayPort output. To get native resolution with DVI, however, you must use a DL-DVI cable, not standard DVI-I or DVI-D cables. HP computers do not support all graphics cards.
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Page 27: Finding Supported Graphics Cards
Finding supported graphics cards To find information about graphics cards supported for your workstation: Go to http://www.hp.com/go/quickspecs. In the left navigation bar under QuickSpecs, click on your country, then select Workstations. Choose your model to view the specifications. Click on the link for Technical Specifications-Graphics. This displays expanded technical information for supported graphics cards, including how many monitors the card supports, connectors, power consumption, drivers, and other details. -
Page 28: Identifying Monitor Connection Requirements
Identifying monitor connection requirements The following are various scenarios for connecting monitors. (See Matching graphics cards to monitor connectors on page 19 for more information about the different graphic cards): Graphics card with DisplayPort output — If the graphics card has four DisplayPort outputs, ●... -
Page 29: Connecting And Configuring Monitors
Connecting and configuring monitors NOTE: HP-supported graphics card typically allow at least two monitors, as shown in this section; some supported cards allow more monitors. Refer to the graphics card documentation for details. Connect the monitor cable adapters (1) (if required) to the workstation, then connect the appropriate monitor cables to the adapters (2) or directly to the graphics card. -
Page 30: Using A Third-Party Graphics Configuration Utility
Using a third-party graphics configuration utility Third-party graphics cards may include a monitor configuration utility. Upon installation, this utility is integrated into Windows. You can select the utility and use it to configure multiple monitors with your workstation. Refer to your graphics card documentation for details. NOTE: Some third-party configuration utilities require that you enable the monitors in Windows before using the configuration tool. -
Page 31: Converting To Desktop Configuration (Z420 Only)
Converting to desktop configuration (Z420 only) This workstation can be operated in mini-tower or desktop configuration. Follow these steps to convert to desktop configuration: NOTE: See a video of this task at http://www.hp.com/go/sml. Prepare the workstation for component installation. Remove the front bezel from the workstation. - Page 32 On the back of the front bezel, squeeze the HP logo mounting tabs (1) and press the logo outward (2). Figure 3-8 Rotating the HP logo Rotate the HP logo 90 degrees counterclockwise, then release the logo and press it back into place.
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Page 33: Installing Optional Components
Installing optional components Depending on the workstation model, additional components (such as memory, hard drives, optical drives, PCIe cards, or second processor) can be installed on your workstation. To view component installation videos, go to http://www.hp.com/go/sml. ● For installation guidelines and technical information, refer to the Maintenance and Service Guide ●... -
Page 34: Setting Up And Restoring Microsoft Windows
Setting up and restoring Microsoft Windows This chapter provides setup and update information for the Microsoft Windows operating system. It includes these topics: Topics Setting up the Microsoft operating system on page 26 Restoring the operating system with HP Recovery Manager on page 27 NOTE: After you set up the operation system, you should make sure the latest BIOS, drivers, and... -
Page 35: Transferring Files And Settings
Transferring files and settings The Microsoft Windows operating system offers data migration tools that help you select and transfer files and data from one Microsoft Windows-based computer to another. For information on these tools, go to http://www.microsoft.com. Restoring the operating system with HP Recovery Manager The Microsoft Windows 7 operating system can be reinstalled using HP Recovery Manager, a tool that reinstalls the Windows operating system and device drivers (for devices included with the system) -
Page 36: Setting Up And Restoring Linux
Setting up and restoring Linux HP offers a variety of Linux solutions for HP workstation customers: HP certifies and supports Red Hat Enterprise Linux (RHEL) on HP workstations. ● HP certifies and supports SUSE® Linux Enterprise Desktop (SLED) on HP workstations. ●... -
Page 37: Hp Installer Kit For Linux (Hpikl)
HP Installer Kit for Linux (HPIKL) The HP Installer Kit for Linux helps users install certified versions of RHEL or SLED on HP workstations. It is available as an operating system option on all HP workstations. The kit: Contains tested drivers that augment and/or replace those found in RHEL or SLED to enable ●... -
Page 38: Hpikl Driver Cd
HPIKL driver CD Recent versions of Red Hat Linux typically require only driver updates with minor fixes to support HP workstations. These releases can usually be supported with the HPIKL driver CD, which can be used as a post-installation utility for the standard Red Hat Linux install. After you complete the standard Red Hat install and restart the system, a Red Hat first-boot utility runs. -
Page 39: Setting Up Suse Linux Enterprise Desktop (Sled)
Setting up SUSE Linux Enterprise Desktop (SLED) HP offers a 64-bit SLED 11 preload on some Z series workstations and supports 64-bit SLED 11 on other workstations. Various versions of SLED are certified and supported by Novell on HP workstations. For more information, refer to the Novell certification bulletin search page at http://developer.novell.com/ yessearch. -
Page 40: Restoring Sled (Preloaded Systems Only)
Restoring SLED (preloaded systems only) The SLED restore media is required to restore the Linux operating system. To create restore media: Click the SUSE ISO icon on the desktop to go to the /iso folder. This folder contains all iso images used to preload your workstation. -
Page 41: Diagnostics And Minor Troubleshooting
Diagnostics and Minor Troubleshooting Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: Have the computer readily accessible. ● Write down the computer serial numbers, product numbers, model names, and model numbers ●... -
Page 42: Locating Id Labels
Locating ID labels To assist in troubleshooting, product, serial, and authentication numbers are available on each computer. All workstations have a serial number (unique for each workstation) and product number. Have ● these numbers available when you contact support. The Certificate of Authentication (COA) is used for Windows-preinstalled systems only. ●... -
Page 43: Locating Warranty Information
Locating warranty information To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, see http://www.hp.com/go/lookuptool. To extend a standard product warranty, visit http://www.hp.com/hps/carepack. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty. HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting. -
Page 44: Troubleshooting A Problem
Troubleshooting a problem To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following: Visit http://www.hp.com/go/workstationsupport. -
Page 45: Helpful Hints
Helpful hints If you encounter a problem with the workstation, monitor, or software, the following general suggestions might help you isolate and focus on the problem before taking further action. At startup Verify that the workstation and monitor are plugged into a working electrical outlet. ●... -
Page 46: Customer Self-Repair
If the monitor connected to a tower, desktop or all-in-one computer is blank: ● Plug the monitor into a different video port on the computer if one is available. Alternatively, ◦ replace the monitor with a monitor that you know is working properly. Verify that the computer and monitor are plugged into a working electrical outlet. -
Page 47: Routine Care
Routine Care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth ● and then use the cloth on the component. Always unplug the computer before cleaning the keyboard, mouse, or air vents. -
Page 48: Cleaning The Keyboard
Cleaning the keyboard CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. If the keyboard has an on/off switch, turn it off. ● Follow the safety precautions in the Maintenance and Service Guide for your workstation before ●... -
Page 49: Cleaning The Mouse
Cleaning the mouse Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer. If the mouse has an on/off switch, turn it off. Wipe the body of the mouse with a damp cloth. If the mouse has a: Laser or LED: use a cotton swab dampened with cleaning solution to gently brush out any ●...