Page 1 ProLiant DL580 Server Maintenance and Service Guide Third Edition (March 2001) Part Number 152301-003 Spare Part Number 178139-001 Compaq Computer Corporation...
Page 2: Part Number
All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice.
Page 3: Table Of Contents
About This Guide Symbols in Text......................vii Compaq Technician Notes ..................viii Rack Stability ......................viii Getting Help ....................... ix Compaq Technical Support ................. ix Compaq Website ....................ix Compaq Authorized Reseller ................ix Chapter 1 Illustrated Parts Catalog Mechanical Parts Exploded View................1-2 Mechanical Spare Parts List ..................1-3...
Page 4 Default Configuration Messages ...............3-4 INSPECT........................3-4 Utilities Access......................3-5 Running the Utilities from the System Partition ..........3-5 Running the Utilities from Diskette ..............3-6 Running the Utilities from the Compaq SmartStart and Support Software CD 3-6 Power-On Self-Test ....................3-7 POST Error Messages ..................3-7...
Page 5 1700 – 1799, Hard Drive Test Error Codes.............3-29 1900 – 1999, Tape Drive Test Error Codes.............3-30 6000 – 6099, Compaq Network Interface Controller Test Error Codes ..3-30 6500 – 6599, SCSI Hard Drive Test Error Codes ...........3-31 6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes......3-31 6700 –...
Page 6 Compaq ProLiant DL580 Server Maintenance and Service Guide Connectors, Switches, and LED Indicators continued LED Indicators .......................4-11 Front Bezel LED Indicators ................4-12 Interlock Status LED Indicators ..............4-13 Internal Diagnostics Display Indicator ............4-14 Hot-Plug Power Supply LED Indicators ............4-15 Hot-Plug Fan LED Indicators................4-16 PCI Hot Plug Switchboard LED Indicators.............4-17...
Page 7: About This Guide
This maintenance and service guide is designed to be used as a reference, spare parts catalog, troubleshooting, and step-by-step disassembly guide when servicing the Compaq ProLiant™ DL580 server. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment.
Page 8: Compaq Technician Notes
Compaq ProLiant DL580 Server Maintenance and Service Guide Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
Page 9: Getting Help
Third-party hardware or software Operating system type and revision level Compaq Website The Compaq website has information on this product as well as the latest drivers and Flash ROM images. Access the Compaq website by logging on to the Internet: http://www.compaq.com...
Page 10: Illustrated Parts Catalog
Chapter Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for the Compaq ProLiant™ DL580 server. See Table 1-1 and Table 1-2 for the names of referenced spare parts.
Page 11: Mechanical Parts Exploded View
1-2 Compaq ProLiant DL580 Server Maintenance and Service Guide Mechanical Parts Exploded View Figure 1-1. Exploded view of the ProLiant DL580 server mechanical parts...
Page 12: Mechanical Spare Parts List
Illustrated Parts Catalog 1-3 Mechanical Spare Parts List Table 1-1 Mechanical Spare Parts List Item Description Spare Part Number Chassis Chassis kit 177899-001 a) Chassis b) Wide ultra2/Ultra3 hard drive cage Cover kit 177900-001 a) Front bezel b) Top access panel Miscellaneous Center wall and PCI guide bracket 191444-001...
Page 13: System Components Exploded View
1-4 Compaq ProLiant DL580 Server Maintenance and Service Guide System Components Exploded View Figure 1-2. Exploded view of the ProLiant DL580 server system components...
Page 14: System Components Spare Parts List
Illustrated Parts Catalog 1-5 System Components Spare Parts List Table 1-2 System Components Spare Parts List Item Description Spare Part Number Fans Hot-plug fan assemblies (2), 92 x 38.1 mm (3.62 x 1 ½ inch) 177902-001 Hot-plug fan assembly, 92 x 25.4 mm (3.62 x 1 inch) 177903-001 Hot-plug fan assembly, 80 x 20 mm (3.15 x 0.79 inch) 177901-001...
Page 15: Nc3134 Fast Ethernet Nic
1-6 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 1-2 System Components Spare Parts List continued Item Description Spare Part Number Boards SCSI hard drive backplane board 387090-001 Power backplane board (with subpan) 161452-001 PCI Hot Plug LED switchboard and cable...
Page 16: Illustrated
Illustrated Parts Catalog 1-7 Table 1-2 System Components Spare Parts List continued Item Description Spare Part Number Signal cable kit * 187682-001 a) Fan cable assembly, left side (1- and 2-inch) b) Fan cable assembly, right side, (3- and 4-inch) c) Fan cable assembly, right side, (5- and 6-inch) d) Fan cable assembly, rear (7- and 8-inch) e) Diskette drive data cable assembly...
Page 17: Removal And Replacement Procedures
Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for the Compaq ProLiant DL580 server. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly. WARNING: To reduce the risk of personal injury or damage to the equipment, observe all warnings and cautions throughout this chapter.
Page 18: Electrostatic Discharge Information
2-2 Compaq ProLiant DL580 Server Maintenance and Service Guide Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions: Transport products in static-safe containers such as conductive tubes, bags, or boxes.
Page 19: Symbols On Equipment
Removal and Replacement Procedures 2-3 Symbols on Equipment These symbols may be located on equipment in areas where hazardous conditions may exist. This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard. The potential for injury exists if warnings are not observed. Consult your documentation for specific details.
Page 20: Preparation Procedures
2-4 Compaq ProLiant DL580 Server Maintenance and Service Guide Preparation Procedures The system power in the ProLiant DL580 server does not completely power down with the front panel Power On/Standby switch. The switch toggles between on and standby, rather than on and off.
Page 21: Powering Down The Server
Remove the server from the rack and place the unit on a sturdy table or workbench. To reduce the risk of personal injury or damage to the equipment, see “Server Warnings and Precautions” later in this chapter. Refer to the Compaq ProLiant DL580 Server Setup and Installation Guide for further information on working with racks.
Page 22: Rack Warnings
2-6 Compaq ProLiant DL580 Server Maintenance and Service Guide Rack Warnings WARNING: To reduce the risk of personal injury or damage to the equipment: I Observe local occupational safety requirements and guidelines for heavy equipment handling. I Obtain adequate assistance to lift and stabilize the product during installation or removal.
Page 23: Server Warnings And Precautions
Removal and Replacement Procedures 2-7 Server Warnings and Precautions WARNING: The installation of internal options and routine maintenance and service of this product should be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with equipment containing hazardous energy levels. WARNING: To reduce the risk of electric shock or damage to the equipment: I Allow the product to cool before removing covers and touching internal components.
Page 24: Top Access Panel
2-8 Compaq ProLiant DL580 Server Maintenance and Service Guide Top Access Panel The ProLiant DL580 server ships standard in a rack-mount configuration. Remove the top access panel to service the internal components. WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before removing them.
Page 25: Power On/Standby Switch With Led Indicators
Removal and Replacement Procedures 2-9 Power On/Standby Switch with LED Indicators To remove the Power On/Standby switch with LED indicators: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the top access panel. See “Top Access Panel” earlier in this chapter. 3.
Page 26 2-10 Compaq ProLiant DL580 Server Maintenance and Service Guide 5. Using a 4-mm flat-blade screwdriver, press in the tabs on each side of the switch, then pull the switch out from the front bezel. Figure 2-3. Removing the Power On/Standby switch with LED indicators...
Page 27: Front Bezel
Removal and Replacement Procedures 2-11 Front Bezel To remove the front bezel: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the Power On/Standby switch. See “Power On/Standby Switch with LED Indicators” earlier in this chapter. 3.
Page 28: Hot-Plug Fan Assembly Identification
2-12 Compaq ProLiant DL580 Server Maintenance and Service Guide Hot-Plug Fan Assembly Identification The ProLiant DL580 server ships standard with four hot-plug fan assemblies. Figure 2-5 shows the fan locations. All of the fans are redundant. Table 2-1 identifies each hot-plug fan and its relative location inside the ProLiant DL580 server.
Page 29: Hot-Plug Fan Assemblies
Removal and Replacement Procedures 2-13 Hot-Plug Fan Assemblies WARNING: To reduce the risk of personal injury or damage to the equipment: I Failed or failing fans should be left connected to the system until they can be replaced. I If a fan must be removed while the server is powered up, there is a 5-minute period allowed to remove and replace the fan before the server shuts down.
Page 30: Removable Media And Related Components
IMPORTANT: Wide Ultra 2 or Wide Ultra 3 hard drives must use matching Wide Ultra 2 or Wide Ultra 3 array controllers. Drives can be of any storage capacity, but must be mounted on Compaq hot-plug drive trays. Other standard devices include: Preinstalled 3.5-inch, 1.44-MB diskette drive...
Page 31: Hot-Plug Hard Drives
Removal and Replacement Procedures 2-15 Hot-Plug Hard Drives The following guidelines are noted when removing and replacing hot-plug hard drives: Never remove a hot-plug hard drive when the drive LED indicator is green. If several drives are used, the system boot drive is installed in the lowest numbered bay. Never remove more than one hard drive at a time.
Page 32 2-16 Compaq ProLiant DL580 Server Maintenance and Service Guide CAUTION: Replace a hot-plug hard drive only when the drive LED indicator is amber. Do not remove a hot-plug hard drive if the online LED indicator is green. To remove a hot-plug hard drive: 1.
Page 33: Cd-Rom And Diskette Drive Removable Media Assembly
Removal and Replacement Procedures 2-17 CD-ROM and Diskette Drive Removable Media Assembly The CD-ROM and diskette drive removable media assembly holds two removable media devices, a 24X or higher low-profile CD-ROM drive and a 1.44-MB diskette drive. To remove the CD-ROM and diskette drive removable media assembly: 1.
Page 34: Mb Diskette Drive
2-18 Compaq ProLiant DL580 Server Maintenance and Service Guide 1.44-MB Diskette Drive The ProLiant DL580 server ships with a standard 1.44-MB diskette drive secured to the removable media assembly. To remove the 1.44-MB diskette drive: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
Page 35: X Or Higher Low-Profile Cd-Rom Drive
Removal and Replacement Procedures 2-19 24X or Higher Low-Profile CD-ROM Drive The ProLiant DL580 server ships with a 24X or higher low-profile CD-ROM drive. This drive may be removed with the removable media assembly still secured to the server, or by removing the removable media assembly.
Page 36: Cable Routing Diagrams
2-20 Compaq ProLiant DL580 Server Maintenance and Service Guide Cable Routing Diagrams CAUTION: When routing cables, always ensure that the cables are not in a position in which they can be pinched or crimped. 24X or Higher Low-Profile CD-ROM Signal and Power Cables Figure 2-12.
Page 37: Power Switch Cables
Removal and Replacement Procedures 2-21 Power Switch Cables Figure 2-14. Power switch cable routing...
Page 38: Power Backplane Board Cables
2-22 Compaq ProLiant DL580 Server Maintenance and Service Guide Power Backplane Board Cables Figure 2-15. Power backplane board cable routing Table 2-3 Power Backplane Board Cables Item Description Power cable Power cable Miscellaneous power cable...
Page 39: Peripheral Board Data Cables
Removal and Replacement Procedures 2-23 Peripheral Board Data Cables Figure 2-16. Peripheral board data cable routing...
Page 40: Hot-Plug Power Supply
2-24 Compaq ProLiant DL580 Server Maintenance and Service Guide Hot-Plug Power Supply CAUTION: If one of the power supplies is removed, immediately replace it with another power supply, or immediately insert a power supply blank cover to allow proper airflow. Do not operate for more than a few minutes without taking these precautions.
Page 41: Processors And Processor Terminator Modules
Removal and Replacement Procedures 2-25 Processors and Processor Terminator Modules The ProLiant DL580 server contains at least one processor and three processor terminator modules. The ProLiant DL580 server can support a maximum of four processors. IMPORTANT: Each processor slot must be populated by a processor or a terminator module for proper bus termination.
Page 42 Compaq Rack 7000 series racks (part numbers 165753-001 [42U] and 163747-001 [22U]), the new processor technology requires the installation of a new Compaq High Airflow Rack Door Insert (part number 327281-B21 [single] or 327281-B22 [6-pack] for 42U racks, and 157847-B21 [single] or 157847-B22 [6-pack] for 22U racks).
Page 43 Removal and Replacement Procedures 2-27 Processor Terminator Module IMPORTANT: If a processor is removed, the processor terminator module must be reinstalled before powering up the server. Failure to have either a processor or processor terminator module installed results in an interlock fault condition that prevents the server from powering up. To remove a processor terminator module: 1.
Page 44: Peripheral Board
2-28 Compaq ProLiant DL580 Server Maintenance and Service Guide Peripheral Board CAUTION: Disconnect all power cords from the power supplies to completely remove power from the system. Ensure to disconnect all power cords from the server before removing the peripheral board.
Page 45: Memory
Memory The following guidelines must be followed when installing or replacing memory: Use only Compaq supported 100-MHz SDRAM DIMMs. Install SDRAM DIMMs in the proper socket sequence. Install SDRAM DIMMs in sets of four starting from bank 1 through bank 4.
Page 46: Dual Inline Memory Module Combinations
2-30 Compaq ProLiant DL580 Server Maintenance and Service Guide Dual Inline Memory Module Combinations Table 2-6 Dual Inline Memory Module (DIMM) Combinations Total Memory Socket 1 Socket 2 Socket 3 Socket 4 Socket 5 Socket 6 Socket 7 Socket 8...
Page 47: Memory Board
Removal and Replacement Procedures 2-31 Memory Board The memory board is removed for replacement, to access the system board, or to facilitate DIMM installations. To remove the memory board: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2.
Page 48: Dual Inline Memory Modules
2-32 Compaq ProLiant DL580 Server Maintenance and Service Guide Dual Inline Memory Modules To remove a DIMM: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the memory board. See “Memory Board” earlier in this chapter.
Page 49: Center Wall
Removal and Replacement Procedures 2-33 Center Wall To remove the center wall: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the top access panel. See “Top Access Panel” earlier in this chapter. 3. Remove the CD-ROM and diskette drive removable media assembly. See “CD-ROM and Diskette Drive Removable Media Assembly”...
Page 50: Scsi Hard Drive Backplane Board
2-34 Compaq ProLiant DL580 Server Maintenance and Service Guide SCSI Hard Drive Backplane Board To remove the SCSI hard drive backplane board: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the center wall. See “Center Wall” earlier in this chapter.
Page 51: Wide Ultra2/Ultra3 Hard Drive Cage
Removal and Replacement Procedures 2-35 Wide Ultra2/Ultra3 Hard Drive Cage NOTE: The ProLiant DL580 supports Wide Ultra3 SCSI technology. To remove the Wide Ultra2/Ultra3 hard drive cage: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the three T-15 screws located on the front bezel that secure the drive cage to the front of the chassis.
Page 52: Pci Expansion Boards
2-36 Compaq ProLiant DL580 Server Maintenance and Service Guide PCI Expansion Boards PCI Hot Plug Expansion Boards CAUTION: Do not attempt a PCI Hot Plug procedure if your operating system does not provide PCI Hot Plug support, or if you do not have the appropriate device drivers installed. Failure to take these precautions causes system shutdown and risks data integrity.
Page 53: Hot-Plug And Non-Hot-Plug Slot Locations
Removal and Replacement Procedures 2-37 Table 2-7 Hot-Plug and Non-Hot-Plug Slot Locations Item Description Slot 1 with secondary PCI bus (non-hot-plug) Slot 2 with secondary PCI bus Slot 3 with secondary PCI bus Slot 4 with tertiary PCI bus Slot 5 with tertiary PCI bus (NIC standard location) Slot 6 with primary PCI bus (non-hot-plug) Peripheral board connector (non-hot-plug) WARNING: To reduce the risk of injury or damage to the equipment from hazardous energy.
Page 54 2-38 Compaq ProLiant DL580 Server Maintenance and Service Guide 2. Before removing a PCI Hot Plug expansion board or a network interface controller (NIC), check the PCI Hot Plug LED indicator. If the expansion board is seated, the slot LED indicator should be green.
Page 55 Removal and Replacement Procedures 2-39 5. Press the release tab of the appropriate expansion board slot release lever. 6. Rotate the lever toward the rear of the expansion board slot. 7. Holding the board at each end, carefully rock it back and forth until the connectors pull free from the slot.
Page 56: Non-Hot-Plug Expansion Boards
2-40 Compaq ProLiant DL580 Server Maintenance and Service Guide Non-Hot-Plug Expansion Boards To remove non-hot-plug expansion boards: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
Page 57: Pci Hot Plug Basket Insulator
Removal and Replacement Procedures 2-41 PCI Hot Plug Basket Insulator WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. To remove the PCI Hot Plug basket insulator: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2.
Page 58: Pci Hot Plug Led Switchboard And Cable
2-42 Compaq ProLiant DL580 Server Maintenance and Service Guide PCI Hot Plug LED Switchboard and Cable To remove the PCI Hot Plug LED switchboard and cable: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
Page 59: Pci Guide Bracket
Removal and Replacement Procedures 2-43 PCI Guide Bracket To remove the PCI guide bracket: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the hot-plug fan assembly 1 and 2. See “Hot-Plug Fan Assembly Identification” and “Hot-Plug Fan Assemblies”...
Page 60: Power Backplane Board
2-44 Compaq ProLiant DL580 Server Maintenance and Service Guide Power Backplane Board To remove the power backplane board: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Pull all power supplies partially out of the unit. See “Hot-Plug Power Supply” earlier in this chapter.
Page 61: System Board With Subpan
Removal and Replacement Procedures 2-45 System Board with Subpan CAUTION: Carefully remove the system board with subpan to avoid dislodging components from the system board. To remove the system board with subpan: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2.
Page 62: Processor Cage
2-46 Compaq ProLiant DL580 Server Maintenance and Service Guide Processor Cage To remove the processor cage: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the system board with subpan. See “System Board with Subpan” earlier in this chapter.
Page 63: Ac Power Cable Assembly
Removal and Replacement Procedures 2-47 AC Power Cable Assembly To remove the AC power cable assembly: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the primary power supply cable and the secondary power supply cable from the two rear power outlets.
Page 64 2-48 Compaq ProLiant DL580 Server Maintenance and Service Guide 8. Loosen the four AC power cord bracket thumbscrews that secure the AC power cords to the power backplane board. 9. Pull the two AC power cords out from the power backplane board sheet metal bracket.
Page 65 Removal and Replacement Procedures 2-49 11. Remove the two T-15 screws securing the plug assembly connector to the chassis, then push in the plug assembly Figure 2-41. Removing the AC power supply connector from the chassis 12. Pull the AC power cord and plug assembly back, then out of the chassis.
Page 66: Integrated Smart Array Controller Features
2-50 Compaq ProLiant DL580 Server Maintenance and Service Guide Integrated Smart Array Controller Features The Compaq Integrated Smart Array Controller is a dual-channel controller supporting Redundant Array of Inexpensive Disks (RAID) technology. The Integrated Smart Array Controller supports the following features:...
Page 67: Integrated Smart Array Controller
Removal and Replacement Procedures 2-51 Integrated Smart Array Controller WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching. To remove the Integrated Smart Array Controller: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2.
Page 68: Replacement Battery
Do not disassemble, crush, puncture, short external contacts, or dispose of the battery in fire or water. Replace the battery only with the Compaq spare battery designated for this product. CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste.
Page 69 Removal and Replacement Procedures 2-53 5. Snap the replacement battery into the battery connector on the peripheral board. Figure 2-44. Installing the replacement battery 6. Place the sticker included with the battery kit on the back of the server above the power connector.
Page 70: Diagnostics And Troubleshooting
Chapter Diagnostics and Troubleshooting This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are: Diagnostic Tools Utility Overview Default Configuration INSPECT Utilities Access Power-On Self-Test Diagnostics Software Array Diagnostic Utility...
Page 71: Diagnostic Tools Utility Overview
3-2 Compaq ProLiant DL580 Server Maintenance and Service Guide Diagnostic Tools Utility Overview These utilities were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware. Table 3-1 Diagnostic Tools Tool What it is...
Page 72: Diagnostics And Troubleshooting
ADU are to collect all possible information about the array controllers in the system, and generate a list of detected problems. This tool is available for all Compaq servers covered by this guide. Drive Array The predecessor to ADU, DAAD is a...
Page 73 3-4 Compaq ProLiant DL580 Server Maintenance and Service Guide Default Configuration When the system is first powered up, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal SmartStart and System Configuration programs.
Page 74: Running The Utilities From The System Partition
Software CD. The erase utility causes data loss to the entire system. Running the Utilities from the System Partition If the system is installed with SmartStart, the Compaq utilities are automatically available on the system partition. The system partition could also have been created during a manual system installation.
Page 75: Running The Utilities From Diskette
To create diskette versions of the utilities from the CD: 1. Start the Compaq SmartStart and Support Software CD. 2. From the Compaq System Utilities screen, select Create Support Software Disks, and then select Next. 3. Select the diskette you would like to create from the list, and then follow the instructions on the screen.
Page 76: Power-On Self-Test
Diagnostics and Troubleshooting 3-7 Power-On Self-Test Power-On Self-Test (POST) is a series of diagnostic tests that automatically run on Compaq computers when the system is powered up. POST checks the following assemblies to ensure that the computer system is functioning properly:...
Page 77: System Halted
3-8 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages Error Code Audible Beeps Probable Source of Problem Recommended Action A Critical Error None A catastrophic system error, Run Diagnostics. Replace failed occurred prior to this which caused the server to assembly as indicated.
Page 78 209-Memory 1 long, 1 short Unable to size memory Check DIMM installation and if Detection Failure. error persists, call Compaq Check Memory authorized service provider. Installation 211-Cache Switch None Switch not set properly during Verify switch settings.
Page 79 3-10 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 219-Snoop Rules None Catastrophic chipset failure Call Compaq authorized service SRAM Failure. provider. System Halted.
Page 80 Diagnostics and Troubleshooting 3-11 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1152-Com Port 2, 3, 2 short Both external and internal serial Run the System Configuration or 4 Address ports are assigned to COM2, Utility and correct.
Page 81 3-12 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1622-Internal SCSI None The system has detected that the Install the array enabler board. Jumper Board Not...
Page 82 Diagnostics and Troubleshooting 3-13 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1724-Slot x Drive None Logical drive configuration has Press F1 to resume. Array – Physical been updated automatically Drive Position following physical drive position Change(s) Detected –...
Page 83 3-14 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1761-Fixed Disk 1 None Hard drive error Run the System Configuration does not support Utility and correct.
Page 84 Diagnostics and Troubleshooting 3-15 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1771-Primary Disk None Internal and external hard drive Run the System Configuration Port Address controllers are both assigned to Utility and correct. Assignment Conflict the primary address.
Page 85 3-16 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1778-Drive Array None This error message displays No action necessary. resuming Automatic whenever a controller reset or...
Page 86 Diagnostics and Troubleshooting 3-17 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1785-External None Configuration error Power down system and swap Cable(s) Attached to SCSI power connectors to Wrong SCSI Port prevent data loss. Connector(s).
Page 87 3-18 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1786-Drive Array None Interim Data Recovery mode. Press F1 to allow Automatic Recovery Needed Data has not been recovered yet.
Page 88 Diagnostics and Troubleshooting 3-19 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1789-Drive Not None Cable or hard drive failure Check the cable Responding, Physical connections. Drive Replace the cables. Check cables or Replace the drive.
Page 89 3-20 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1794-Drive Array – None A warning that the battery charge Replace the array accelerator Array Accelerator is below 75%.
Page 90 Diagnostics and Troubleshooting 3-21 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1799-Drive Array – None Volume failed due to loss of data Press F1 to continue with Drive(s) Disabled due in posted-writes memory. logical drives disabled or F2 to to Array Accelerator accept data loss and re-enable...
Page 91: Diagnostics Software
3-22 Compaq ProLiant DL580 Server Maintenance and Service Guide Diagnostics Software The Test Error Codes tables include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action or actions. Each system generates only those codes that apply to its configuration and options.
Page 92: 100 - 199, Primary Processor Test Error Codes
Diagnostics and Troubleshooting 3-23 100 – 199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions. Corrective action may require replacing the system boards or processor assemblies. Table 3-3 Primary Processor Test Error Codes Error Code Description...
Page 93: 200 - 299, Memory Test Error Codes
3-24 Compaq ProLiant DL580 Server Maintenance and Service Guide 200 – 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Corrective action may require replacement of the memory expansion board, the memory modules, or the processor assembly.
Page 94: 300 - 399, Keyboard Test Error Codes
Diagnostics and Troubleshooting 3-25 300 – 399, Keyboard Test Error Codes The 300 series of diagnostic error codes identifies failures with keyboard and system board functions. Correction action may require replacement of the keyboard or the system board assembly. Table 3-5 Keyboard Test Error Codes Error Code Description...
Page 95: 500 - 599, Graphics Display Unit Test Error Codes
3-26 Compaq ProLiant DL580 Server Maintenance and Service Guide 500 – 599, Graphics Display Unit Test Error Codes The 500 series of diagnostic error codes identifies failures with graphics or system board functions. Corrective action may require replacement of the graphics board or the system board assembly.
Page 96: 600 - 699, Diskette Drive Test Error Codes
Diagnostics and Troubleshooting 3-27 600 – 699, Diskette Drive Test Error Codes The 600 series of diagnostic error codes identifies failures with the diskette, diskette drive, or system board functions. Corrective action may require replacement of the diskette drive or the system board assembly.
Page 97: 1100 - 1199, Serial Test Error Codes
3-28 Compaq ProLiant DL580 Server Maintenance and Service Guide 1100 – 1199, Serial Test Error Codes The 1100 series of diagnostic error codes identifies failures with serial/parallel interface board or system board functions. Corrective action may require replacement of the serial/parallel interface board or the system board assembly.
Page 98: 1700 - 1799, Hard Drive Test Error Codes
Diagnostics and Troubleshooting 3-29 1700 – 1799, Hard Drive Test Error Codes The 1700 series of diagnostic error codes identifies failures with hard drives, hard drive controller boards, hard drive cables, and system board functions. If the system uses a drive array controller, see “Array Diagnostic Utility (ADU)”...
Page 99: 1900 - 1999, Tape Drive Test Error Codes
Replace the system board and retest. 6000 – 6099, Compaq Network Interface Controller Test Error Codes The 6000 series of diagnostic error codes identifies failures with Compaq Network Interface Controller (NIC). Table 3-13 Compaq Network Interface Controller Boards Test Error Codes...
Page 100: 6500 - 6599, Scsi Hard Drive Test Error Codes
Diagnostics and Troubleshooting 3-31 6500 – 6599, SCSI Hard Drive Test Error Codes The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cables, and system board functions. If the system uses a drive array controller, see “Array Diagnostic Utility ”...
Page 101: 6700 - 6799, Scsi Tape Drive Test Error Codes
3-32 Compaq ProLiant DL580 Server Maintenance and Service Guide 6700 – 6799, SCSI Tape Drive Test Error Codes The 6700 series of diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cables, adapter boards, or the system board assembly.
Page 102: Array Diagnostic Utility
ADU works by issuing multiple commands to the array controllers to determine if a problem exists. This data can then be saved to a file. In severe situations, this file can be sent to Compaq for analysis. In most cases, ADU provides enough information to initiate problem resolution immediately.
Page 103: Array Diagnostic Utility (Adu) Error Messages
3-34 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages Message Description Recommended Action Accelerator board Array controller did not detect a Install array accelerator board on array controller. not detected configured array accelerator board.
Page 104 Diagnostics and Troubleshooting 3-35 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Accelerator status: At least one cache line contains Resolve the problem with the drive or drives, and Dirty data detected. dirty data that the controller has then the controller can write the dirty data to the Unable to write dirty been unable to flush (write) to the...
Page 105 3-36 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Accelerator status: A status returned from the array Obtain the latest version of ADU. Unrecognized status accelerator board that ADU does not recognize.
Page 106: Error Codes
Diagnostics and Troubleshooting 3-37 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Controller firmware Controller firmware is below the Run Options ROMPaq Utility to upgrade the needs upgrading latest recommended version. controller to the latest firmware revision. Controller is located Controller is installed in slot for Install the controller in a different slot, and run...
Page 107 3-38 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Drive (bay) X is a This drive has been replaced and Replace the drive. replacement drive marked OK by the firmware. This...
Page 108 This is not a data loss situation. Error occurred An error occurred while ADU was Compaq stores the hard drive configuration reading RIS copy trying to read the reserve information in the reserve information sector. If...
Page 109 3-40 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Logical drive X failed This logical drive failed due to a Replace the array accelerator board and due to cache error catastrophic cache error.
Page 110 Diagnostics and Troubleshooting 3-41 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Logical Drive X A physical drive in this logical drive Replace the drive that was incorrectly replaced. status = Wrong drive has failed. The incorrect drive was Then, replace the original drive that failed with a replaced replaced.
Page 111 3-42 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Other controller The other controller in the Make sure both controllers are using the same indicates different redundant controller configuration capacity array accelerator.
Page 112 Diagnostics and Troubleshooting 3-43 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action SCSI port X, The drive has not been stamped To change without destroying the current Drive ID Y is not with Monitor and Performance configuration: stamped for features.
Page 113 3-44 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action SCSI port X, Drive A predictive failure warning for this Replace this drive at the earliest opportunity. ID Y…S.M.A.R.T.
Page 114 Diagnostics and Troubleshooting 3-45 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Storage enclosure The current cable configuration is Refer to your user documentation for cable on SCSI bus X has a not supported. guidelines and reconfigure as indicated. cabling error (bus disabled).
Page 115 3-46 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Storage enclosure The external storage unit is Verify that all fans are attached and on SCSI bus X generating a temperature alert.
Page 116 A cable on bus X has failed. Replace the failed cable. on SCSI bus X – If that does not solve the problem, contact Wide SCSI transfer your Compaq authorized service provider. failed. SOLUTION: This may indicate a bad SCSI cable on bus X. Try replacing the cable.
Page 117: Was Attempted
3-48 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Swapped cables or One or more drive locations were Power down the server. Configuration error changed while an expand operation Place the drives back in their original detected.
Page 118: Configuration Information On The
Diagnostics and Troubleshooting 3-49 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Swapped cables or The current firmware version on the Upgrade the firmware. Configuration error controller cannot interpret the -Or- detected. configuration information on the attached drives.
Page 119 3-50 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action System board is Slot indicator on system board is Make sure both controllers are fully seated unable to identify not working correctly.
Page 120 The status of a logical drive may not be OK. WARNING – Drive Drive has its internal write cache Replace the drive with a Compaq drive, or restore Write Cache is enabled. The drive may be a the operating parameter of the drive.
Page 121 3-52 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action WARNING: Storage One or more single-ended mode The array is operational, but installing all LVD enclosure on SCSI SCSI drives are installed in an drives maximizes performance.
Page 122: Integrated Management Log
IML Management Utility Compaq Insight Manager Compaq Insight Manager is a comprehensive management tool used to monitor and control the operation of Compaq servers and clients. Compaq Insight Manager consists of two components: a Windows-based console application, and server- or client-based management data collection agents.
Page 123 Compaq website. Refer to the Compaq Management CD for information on installing and running the Compaq Survey Utility. After running the Compaq Survey Utility, view the IML by loading the output of the utility (typically called “survey.txt”) into a text viewer such as Microsoft Notepad. The event list follows the system slot information.
Page 124: Event List
Diagnostics and Troubleshooting 3-55 Event List The Event List displays the affected components and the associated error messages. Though the same basic information displays, the format of the list may differ, depending on how you view Event Messages Table 3-19 Event Messages Event Type Event Message...
Page 125: Automatic Server Recovery-2
3-56 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-19 Event Messages continued Event Type Event Message Recommended Action Processor Correctable Error Processor Correctable Error Threshold Replace the processor. Threshold exceeded passed (Slot X, Socket X) Uncorrectable Error Unrecoverable Host Bus Data Parity Error Replace the processor.
Page 126 Diagnostics and Troubleshooting 3-57 Table 3-19 Event Messages continued Event Type Event Message Recommended Action Operating System System Stops Blue Screen Trap: Cause [NT] Refer to the documentation for the Responding operating system. Kernel Panic: Cause [UNIX] Abnormal Program Termination: Cause [NetWare] Automatic OS Automatic Operating System Shutdown...
Page 127: Rapid Error Recovery
Automatic Server Recovery-2 Automatic Server Recovery-2 (ASR-2) allows the server to restart automatically from the operating system or the Compaq Utilities. To use this feature, you must use the System Configuration Utility to install Compaq Utilities in the system partition.
Page 128 If you have configured the Compaq Utilities for network access, you can access the utilities over the network. You can use Compaq Insight Manager for dial-in or network access.
Page 129 Manager 2.10 or later or a Telnet Terminal Emulator with VT100 or ANSI capabilities. If you are notified that ASR-2 restarted the server and you have restarted to Compaq Utilities, use the INSPECT Utility or Compaq Insight Manager to view the critical error in the Critical Error Log.
Page 130 IMPORTANT: Before configuring ASR-2, verify that the System Configuration Utility and Diagnostics software are installed on the system partition. ASR-2 must have this software to start Compaq Utilities after a system restart. Compaq recommends verifying that the System Configuration Utility and the...
Page 131 ASR-2 restarts the server into either Compaq Utilities or the operating system (as indicated by the System Configuration parameters). The default value is 10 minutes. The allowable settings are 5, 10, 20, and 30 minutes.
Page 132 ASR cycles exceeds the specified terminal emulator software) to remotely run number of recovery attempts, the server the Compaq Utilities to identify the source of logs an error to the Server Health Log or the the fault. Integrated Management Log and starts the ...
Page 133: Compaq System Configuration Utility Pager Settings For Starting Into Compaq Utilities
For modem access, you must have either Compaq Insight Manager 2.0 or above, or have a VT100 or ANSI terminal type device. You may use a standard CRT with VT100 or ANSI emulation capability, or you may use a PC with a VT100 or ANSI terminal emulation package.
Page 134 Network status Enabled To allow network access to Compaq Utilities, set Network Status to Enabled and ensure that the Reset Boot option is set to Boot Compaq Utilities. Network To use IPX network access, set Network Protocol to IPX. When the...
Page 135 IP address into the NET.CFG file that you load into the system partition. If you configure the server to restart, and then access the Compaq Utilities menu, it prepares for remote communications. You can run Compaq Diagnostics, INSPECT, or the server-setup utility remotely by using a workstation running terminal emulation software, such as Compaq Insight Manager.
Page 136: Operating System Restart Scu
The standard Compaq password features function differently during ASR-2 than during a typical system startup. During ASR-2, the system does not prompt for the power-on password. Not prompting a power on password allows ASR-2 to restart the operating system or Compaq Utilities without user intervention.
Page 137: Server Health Logs
This information helps to quickly identify and correct the problem, thus minimizing downtime. You can view the IML or Critical Error Log, through Compaq Insight Manager. The Diagnostics Utility either resolves the error or suggests corrective action in systems that do not support event logs.
Page 138 Diagnostics and Troubleshooting 3-69 Table 3-23 ASR-2 IML or Critical Error Log Messages continued Message Description Battery Failing Low system battery warning. Replace battery within 7 days to prevent loss of nonvolatile configuration memory. Failure of the battery supporting the system nonvolatile RAM is imminent.
Page 139: Revision History Table
3-70 Compaq ProLiant DL580 Server Maintenance and Service Guide Revision History Table Some errors can be resolved by reviewing changes to the server configuration. The server has an Automatic Revision Tracking (ART) feature that helps you review recent changes to the server configuration.
Page 140: Storage Fault Recovery Tracking
Diagnostics and Troubleshooting 3-71 Storage Fault Recovery Tracking This feature tracks over 12 failure-indication parameters, such as timeouts, spin-up errors, and self-test errors of SCSI drives. You can use these parameters to pinpoint failed storage subsystem components and to recover from controller or hard drive failure. Storage Automatic Reconstruction This feature automatically reconstructs data to an online spare or to a replaced drive if a drive fails.
Page 141: Remote Management Features
3-72 Compaq ProLiant DL580 Server Maintenance and Service Guide Remote Management Features Compaq servers have the following management features that you can access through a modem or a network: Table 3-25 Compaq Servers Remote Management Features Feature Description Service Session...
Page 142: Rompaq Error Recovery Options
Should an error such as a power failure occur during this process, the flash operation is not completed, causing the ROM image in the server to be corrupted. Compaq provides two options for ROMPaq recovery, depending on the server and circumstances involved.
Page 143: Redundant Rom Image Recovery
3-74 Compaq ProLiant DL580 Server Maintenance and Service Guide 6. The server analyzes the diskette, searching for the latest ROM image. If the diskette is not in place, the system continues to beep until a valid ROMPaq diskette is inserted.
Page 144: Compaq Insight Manager
Compaq servers and clients. Compaq Insight Manager consists of two components: a Windows-based console application, and server- or client-based management data collection agents. Starting with Compaq Insight Manager 4.0, the agents for Windows NT and NetWare are also Web-enabled; that is, these agents enable Web browser access and monitoring of management information.
Page 145: Compaq Insight Manager Software Architecture
Compaq Insight Manager Software Architecture The Compaq Insight Manager software architecture is typical of other network management solutions. It has a client/server architecture and is composed of agent software (Compaq Insight Management Agents) and the management application software (Compaq Insight Manager).
Page 146: Connectors, Switches, And Led Indicators
Chapter Connectors, Switches, and LED Indicators This chapter provides connector, switches, and LED indicator information for the Compaq ProLiant DL580 server.
Page 147: Connectors
4-2 Compaq ProLiant DL580 Server Maintenance and Service Guide Connectors This section contains graphics and tables that show connector locations on the rear panel, system board, peripheral board, power backplane board, and the SCSI hard drive cage backplane board of the ProLiant DL580 server.
Page 148: System Board Connectors
Connectors, Switches, and LED Indicators 4-3 System Board Connectors Figure 4-2 shows the system board connectors for the ProLiant DL580 server. Table 4-2 lists the corresponding connector descriptions. Figure 4-2. System board connectors Table 4-2 System Board Connectors Item Connector Item Connector –...
Page 149: Peripheral Board Connectors
4-4 Compaq ProLiant DL580 Server Maintenance and Service Guide Peripheral Board Connectors Figure 4-3 shows the peripheral board connectors for the ProLiant DL580 server. Table 4-3 identifies the corresponding connector descriptions. Figure 4-3. Peripheral board connectors Table 4-3 Peripheral Board Connectors...
Page 150: Power Backplane Board Connectors
Connectors, Switches, and LED Indicators 4-5 Power Backplane Board Connectors Figure 4-4 shows the power backplane board connectors for the ProLiant DL580 server. Table 4-4 identifies the corresponding connector descriptions. Figure 4-4. Backplane board connectors Table 4-4 Power Backplane Board Connectors Item Description Fan connector for fan assembly 7 and 8...
Page 151: Scsi Hard Drive Backplane Board Connectors
4-6 Compaq ProLiant DL580 Server Maintenance and Service Guide SCSI Hard Drive Backplane Board Connectors Figure 4-5 shows the SCSI hard drive backplane board connectors for the ProLiant DL580 server. Table 4-5 identifies the corresponding connector descriptions. Figure 4-5. SCSI hard drive backplane board connectors...
Page 152: Switches
Connectors, Switches, and LED Indicators 4-7 Switches Configuration (Maintenance) Switchbank (SW1) Figure 4-6 shows the peripheral board configuration (maintenance) switchbank (SW1) location and the default settings for the ProLiant DL580 server. Table 4-6 describes the peripheral board switchbank settings. Figure 4-6. Peripheral board configuration (maintenance) switchbank (SW1) location and default settings Table 4-6 Peripheral Board Configuration (Maintenance) Switchbank (SW1) Settings...
Page 153: Clearing Cmos
3. Power down the server. 4. Move the S6 configuration switch to the off position. 5. Power up the server. Refer to the Compaq ProLiant DL580 Server Setup and Installation Guide for more information. To clear all contents of CMOS NVRAM, remove the battery, then reinstall the battery. All device settings can now be completely reconfigured.
Page 154: Processor Core Frequency (Sw4) And System Id (Sw6) Switches
Sets system bus to processor core frequency ratio Note: Compaq makes no representation or warranty that processors operating at any of the speeds shown are available at any time. Therefore, processor core speeds shown are not necessarily representative of future processors.
Page 155 ID/miscellaneous switches. CAUTION: These settings are factory-set and do not need to be adjusted. They are only shown here for identification and diagnostics. Refer to the Compaq ProLiant DL580 Server Setup and Installation Guide for additional information.
Page 156: Led Indicators
Connectors, Switches, and LED Indicators 4-11 LED Indicators This section contains information on service LED indicators located on the ProLiant DL580 server. LED indicators covered in this section include: Front Bezel LED Indicators Interlock Status LED Indicators Internal Diagnostics Display (IDD) Indicator Hot-Plug Power Supply LED Indicators Hot-Plug Fan LED Indicators PCI Hot Plug Switchboard LED Indicators...
Page 157: Front Bezel Led Indicators
4-12 Compaq ProLiant DL580 Server Maintenance and Service Guide Front Bezel LED Indicators Figure 4-9 shows the front bezel LED indicators for the ProLiant DL580 server. Table 4-9 identifies the corresponding LED status descriptions. Figure 4-9. Front bezel LED indicators...
Page 158: Interlock Status Led Indicators
Connectors, Switches, and LED Indicators 4-13 Interlock Status LED Indicators Improperly seated components in the interlock chain cause the LED associated with the fault origination point to illuminate on the system board. Figure 4-10 shows the location of the interlock status LED indicators and Table 4-10 identifies the point of the hardware connection fault.
Page 159: Internal Diagnostics Display Indicator
IDD indicator provides alphanumerical codes that assist the technician in determining trouble conditions. Table 4-11 lists diagnostic codes that identify processor or memory trouble conditions. Refer to the Compaq ProLiant DL580 Server Setup and Installation Guide for more information. Figure 4-11. Internal Diagnostics Display (IDD) indicator...
Page 160: Hot-Plug Power Supply Led Indicators
Connectors, Switches, and LED Indicators 4-15 Hot-Plug Power Supply LED Indicators Figure 4-12 shows the hot-plug power supply LED indicators on the ProLiant DL580 server. The ProLiant DL580 server ships with two hot-plug, dual-rated, 450-watt power supplies installed. Each hot-plug power supply has a status and an AC power indicator that shows the current status of the power supply.
Page 161: Hot-Plug Fan Led Indicators
4-16 Compaq ProLiant DL580 Server Maintenance and Service Guide Hot-Plug Fan LED Indicators Hot-plug fan diagnostic LED indicators show the condition of each fan for the ProLiant DL580 server. If the front bezel fan LED indicator is flashing amber, check the individual fan diagnostic LED indicator to determine which fan has failed.
Page 162: Pci Hot Plug Switchboard Led Indicators
Connectors, Switches, and LED Indicators 4-17 PCI Hot Plug Switchboard LED Indicators Figure 4-14 shows the LED indicators on the PCI Hot Plug switchboard. They provide information about the status of any given hot-plug board. Table 4-14 identifies the power status, slot status, and LED condition of any hot-plug board and corresponding LED indicator status descriptions.
Page 163 4-18 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 4-14 PCI Hot Plug LED Indicators LED Condition Power Status OK to Open Slot Status Power is currently applied to the slot. Do NOT open the Green slot release lever. The slot is functioning normally.
Page 164: Hot-Plug Hard Drive Led Indicators
Connectors, Switches, and LED Indicators 4-19 Hot-Plug Hard Drive LED Indicators Figure 4-15 shows the location of the hot-plug hard drive LED indicators. Figure 4-16 shows the corresponding LED indicator replacement conditions. Figure 4-15. Hot-plug hard drive LED indicators Drive Indicators OK to remove drive if not part of fault-tolerant configuration...
Page 165: Diskette Drive And Cd-Rom Led Indicators
4-20 Compaq ProLiant DL580 Server Maintenance and Service Guide Diskette Drive and CD-ROM LED Indicators Figure 4-17 shows the location of the diskette drive and CD-ROM LED indicators for the ProLiant DL580 server. Table 4-15 identifies the LED indicators and their function.
Page 166: Physical And Operating Specifications
Chapter Physical and Operating Specifications This chapter provides operating and performance specifications for the ProLiant DL580 server. The components described in this chapter are as follows: System Unit Hot-Plug Hard Drives Hot-Plug Power Supply Memory 1.44-MB Diskette Drive 24X Low-Profile CD-ROM Drive NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller Integrated Smart Array Controller Smart Array 4200 Controller...
Page 167: System Unit
5-2 Compaq ProLiant DL580 Server Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Item Description Dimensions Height 17.6 cm (6.94 inch) Width 48.3 cm (19 inch) Depth 71.9 cm (28.3 inch) Weight (no hard drive installed) 30 kg (66 lb)
Page 168: Hot-Plug Hard Drives
Physical and Operating Specifications 5-3 Hot-Plug Hard Drives Table 5-2 Hot-Plug Hard Drive Specifications 9.1 GB 9.1 GB 9.1 GB 18.2 GB 18.2 GB 18.2 GB Rotational speed (rpm) 7,200 10,000 10,000 7,200 10,000 10,000 Logical capacity (MB) 9,100 9,100 9,100 18,209 18,209...
Page 169: Hot-Plug Power Supply
5-4 Compaq ProLiant DL580 Server Maintenance and Service Guide Hot-Plug Power Supply Table 5-3 Hot-Plug Power Supply Specifications Item Description Input voltage specifications Nominal line voltage 200 to 240 VAC (100 to 120 VAC) Range input line 180 to 270 VAC (90 to 132 VAC)
Page 170: Memory
Bank of four identical DIMMs installed or removed at a time Note: Use only 128-, 256-, 512-MB, or 1-GB registered, 72-bit wide, 3.3-volt, ECC SDRAM. SDRAM must be 100-MHz or faster. Use Compaq SDRAM only. 1.44-MB Diskette Drive Table 5-5 1.44-MB Diskette Drive Specifications...
Page 171: 24X Low-Profile Cd-Rom Drive
5-6 Compaq ProLiant DL580 Server Maintenance and Service Guide 24X Low-Profile CD-ROM Drive Table 5-6 24X Low-Profile CD-ROM Drive Specifications Item Description Applicable disk CD-ROM (Mode 1 and 2) CD-DA, CD-XA (Mode 2, Form 1 and 2) 640-MB (mode 2, 12 cm)
Page 172: 24X Low-Profile Cd-Rom Drive Specifications
Physical and Operating Specifications 5-7 Table 5-6 24X Low-Profile CD-ROM Drive Specifications continued Item Description Disc Diameter 12 cm, 8 cm (4.7 inch, 3.15 inch) Rotational speed 4,200 rpm Center hole (diameter) 15 mm (0.6 inch) Thickness 1.2 mm (0.05 inch) 1.6 µm Track pitch Interface...
Page 173: Nc3134 Fast Ethernet Nic 64 Pci Dual Base 10/100 Controller
5-8 Compaq ProLiant DL580 Server Maintenance and Service Guide NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller Table 5-7 NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller Specifications Item Description Network interface type Dual port 10/100 Base-TX base Capability Both ports IEEE 802.3/802.3u 10 Base-T and...
Page 174: Integrated Smart Array Controller
Physical and Operating Specifications 5-9 Integrated Smart Array Controller Table 5-8 Integrated Smart Array Controller Specifications Item Description Maximum drives supported Up to 6 Wide Ultra2/Ultra3 SCSI hard drives (internal) Logical drives supported Simultaneous drive transfer channels Data transfer method 32-bit PCI bus-master Total transfer rate 160 MBps (80 MBps per channel)
Page 175: Smart Array 4200 Controller
5-10 Compaq ProLiant DL580 Server Maintenance and Service Guide Smart Array 4200 Controller Table 5-9 Smart Array 4200 Controller Specifications Item Description Dimensions Height 13.7 cm (5.4 inch) Length 12.4 cm (31.5 inch) Thickness (including array accelerator) 2.5 cm (1.0 inch)
Page 176: Index
Index warranty alert 3-36 access door (PCI Hot Plug) opening 2-37 AC power cable assembly access panel See top access panel part number 1-6 removing 2-47 accessing 3-5, 3-6 removing from chassis, accessing from System illustrated 2-49 Configuration 3-6 removing ground wire executing 3-6 screw 2-48 adapter/NVRAM ID mismatch 3-36...
Page 177 2 Compaq ProLiant DL580 Server Maintenance and Service Guide Array Diagnostic Utility See ADU thermal shutdown 3-61 ART, assembly version 3-70 timer 3-62 ASR-2 unattended recovery 3-59 allowing network access 3-64 UPS shutdown 3-61 attended recovery 3-59 UPS shutdown threshold 3-61...
Page 178 2-33 removing 2-42 removing, illustrated 2-33 removing, illustrated 2-42 replacing 2-33 replacing 2-42 chassis, part number 1-3 routing diagrams 2-20 CMOS, clearing 4-8 cautions communication parameters, ADU 3-33 setting 3-64 airflow 2-24 Compaq authorized reseller ix Compaq Insight Manager...
Page 179 4 Compaq ProLiant DL580 Server Maintenance and Service Guide defined 3-53, 3-76 country kit (rack), part number 1-7 description 3-2 CPU and I/O fan See fans features 3-75 Critical Error Log See also IML remote maintenance 3-76 error messages 3-68...
Page 180 1795 through 1799 3-20, 3-21 invalid M&P stamp 3-37 180 3-9 loose cable 3-37 1900 through 1999 3-30 non-Compaq supplied 3-39 200 through 299 3-24 replacement drive 3-37 201 through 220 3-9, 3-10 replacement drive marked 300 through 399 3-25...
Page 181 6 Compaq ProLiant DL580 Server Maintenance and Service Guide 40X 3-10 current system ROM is 500 through 599 3-26 corrupt 3-74 600 through 699 3-27 fatal ROM error 3-8 6000 through 6099 3-30 Invalid Memory Speed 3-9 601 through 605 3-10...
Page 182 LEDs, illustrated 4-12 Health Driver, description 3-62 locations, illustrated 2-12 help part numbers 1-5 additional sources ix removing 2-13 Compaq authorized resellers, removing, illustrated 2-13 telephone numbers ix replacing 2-13 Compaq website ix firmware technical support telephone different version 3-41...
Page 183 8 Compaq ProLiant DL580 Server Maintenance and Service Guide unplugging from power PCI Hot Plug backplane board 2-48 access door, opening 2-37 AC power supply connector, basket insulator, removing 2-49 removing 2-41 battery installation 2-53 buttons, location 2-38 bezel, removing 2-11...
Page 184 Index 9 error types, explained 3-68 controller error 3-10 security levels defined 3-53 POST error messages 3-10 viewing 3-53, 3-54, 3-68 test error codes 3-25 Insight Agents, defined 3-76 kits Insight Management Agents, country kit (rack), part enabling 3-58 number 1-7 INSPECT power cable kit, part accessing 3-2...
Page 185 10 Compaq ProLiant DL580 Server Maintenance and Service Guide access, configuring ASR-2 for 3-64 maintenance and service guide, part card slot, selecting 3-66 number 1-7 frame type, selecting 3-66 mechanical parts, exploded view 1-2 host name, setting 3-66 memory interface fault recovery,...
Page 186 Index 11 testing 3-65 NC3134 Fast Ethernet NIC parallel port connector, 64 PCI identified 4-4 Dual Base 10/100 Controller parallel printer, test error codes 3-25 part numbers PCI guide bracket 1-3 access panel 1-3 PCI Hot Plug LED switchboard battery 1-5 and cable 1-6 cable clips 1-7 peripheral board 1-6...
Page 187 12 Compaq ProLiant DL580 Server Maintenance and Service Guide canceling an action 2-38 unplugging from power illustrated 2-38 backplane board 2-48 expansion board Power On/Standby switch removing 2-37 disconnecting, illustrated 2-9 removing, illustrated 2-39 positions 2-4 replacing 2-39 removing 2-9...
Page 188 Index 13 processor terminator module reserve information sector See RIS part number 1-5 resource conflict, resolving 3-3 removing 2-27 return kit, part number 1-7 removing, illustrated 2-27 Revision History Table replacing 2-27 accessing 3-70 processors defined 3-70 locations, identified 2-25 where stored 3-70 locations, illustrated 2-25 RIS copies between drives do not...
Page 189 14 Compaq ProLiant DL580 Server Maintenance and Service Guide SCSI tape drives See tape drives running utilities 3-5 SDRAM See memory running utilities from 3-6 security levels starting from 3-4 Caution, defined 3-53 soft firmware upgrade required 3-44 Critical, defined 3-53...
Page 190 4-3 error, slot indicator 3-50 Automatic Server Recovery-2 part number 1-6 (ASR-2) Features 3-61 removing 2-45 Compaq Network Interface removing, illustrated 2-45 Controller Boards Test Error replacing 2-45 Codes 3-30 unable to identify slot and Compaq Servers Remote...
Page 191 16 Compaq ProLiant DL580 Server Maintenance and Service Guide Compaq System Configuration Peripheral Board Utility Pager Settings for Connectors 4-4 Starting into Compaq Pointing Device Interface Test Utilities 3-64 Error Codes 3-32 Diagnostic Tools 3-2 POST Error Messages 3-8 Diskette Drive and CD-ROM...
Page 192 3-6 video connector, identified 4-4 allowing network access to 3-65 Array Configuration accessing 3-5, 3-6 executing 3-6 WARNING - Drive Write Cache is Compaq enabled on X 3-51 configuring server to warning bit detected 3-51 start 3-60 warnings Insight Manager,...
Page 193 18 Compaq ProLiant DL580 Server Maintenance and Service Guide electric shock 2-3, 2-5 power cords 2-5 electric shock hazard vii, viii, qualified service personnel 2-1, equipment damage viii, 2-5, rack stability viii, 2-6 2-7, 2-37 reducing risk of injury 2-4, 2-13...

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Dl580r01 - proliant - 512 mb ram

Compaq DL580 - ProLiant - 1 GB RAM Maintenance And Service Manual

About this Guide

Chapter 1 Illustrated Parts Catalog

Chapter 2 Removal and Replacement Procedures

Removal and Replacement Procedures

Chapter 3 Diagnostics and Troubleshooting

Diagnostics and Troubleshooting

Chapter 4 Connectors, Switches, and LED Indicators

Connectors, Switches, and LED Indicators

Chapter 5 Physical and Operating Specifications

Quick Links

Troubleshooting

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Summary of Contents for Compaq DL580 - ProLiant - 1 GB RAM

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Table of Contents