Contents About This Guide Text Conventions......................xi Symbols in Text......................xii Symbols on Equipment....................xii Important Safety Information ................xiii Getting Help ......................xiv Compaq Technical Support ................xiv Compaq Website....................xiv Compaq Authorized Reseller................xv Chapter 1 Server Features ProLiant DL380 Generation 2 Server ..............1-1 Industry Support ......................
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iv Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Server Features continued Warranties and Services................... 1-8 Three-Year, On-Site, Limited Global Warranty ..........1-9 Next Business Day Response................1-9 Pre-Failure Warranty ..................1-9 Server Configuration and Management ..............1-10 Security Features....................
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Contents v Installing Hardware Options continued Memory ......................... 3-19 DIMM Slot Identification ................3-20 Maximum Memory Configuration ..............3-20 Online Spare Memory Configuration ............. 3-21 DIMM Installation Guidelines................ 3-21 Installing DIMMs ................... 3-22 System Drives and Blanks ..................3-23 Removing Hard Drive Blanks ................ 3-23 Guidelines for Installing Hot-Plug SCSI Hard Drives........
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vi Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Installing the Server continued Routine Maintenance ..................... 4-20 Maintenance and Service Procedures.............. 4-20 Extending the Server from the Rack ............... 4-20 Chapter 5 Remote Insight Lights-Out Edition (Optional) Introduction......................5-1 Features ........................
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Contents vii Server Configuration and Utilities continued Compaq Diagnostics Utility................... 7-14 Automatic Server Recovery-2 ................7-14 Integrated Management Log.................. 7-15 Identifying Severity Levels................7-15 Viewing the Log ..................... 7-15 Chapter 8 PCI Hot Plug Technology PCI Hot Plug Technology..................8-2 PCI Hot Plug System..................
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viii Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Regulatory Compliance Notices continued Laser Devices......................A-5 Laser Safety Warnings..................A-6 Compliance with CDRH Regulations .............. A-6 Compliance with International Regulations............. A-6 Laser Product Label ..................A-6 Laser Information .................... A-7 Battery Replacement Notice ...................
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Contents ix LED Indicators and Switches continued Switches......................... E-17 SCSI Interlock Disable Switch ............... E-18 NMI Switch ....................E-18 System Maintenance Switch................E-19 Appendix F Server Specifications ProLiant DL380 Generation 2 Servers ..............F-1 Rack Model ...................... F-2 Rack Model with Optional Redundant Power Supply ........F-3 Appendix G System Battery System Board Battery Replacement ................G-1...
About This Guide This guide is designed to be used as step-by-step instructions for installation and as a reference for operation, troubleshooting, and future upgrades. Text Conventions This document uses the following conventions to distinguish elements of text: Keys Keys appear in boldface. A plus sign (+) between two keys indicates that they should be pressed simultaneously.
xii Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life.
About This Guide xiii This symbol on an RJ-45 receptacle indicates a Network Interface Connection. WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.
xiv Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Getting Help If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations. Compaq Technical Support In North America, call the Compaq Technical Phone Support Center at 1-800-OK-COMPAQ.
About This Guide xv Compaq Authorized Reseller For the name of your nearest Compaq authorized reseller: In the United States, call 1-800-345-1518. In Canada, call 1-800-263-5868. Elsewhere, refer to the Compaq website for locations and telephone numbers.
Chapter Server Features The Compaq ProLiant™ DL380 Generation 2 server offers state-of-the-art performance, high availability, expanded functionality, and unsurpassed serviceability in a new space-saving 2U [8.89 cm (3.5 inches)] rack-mount chassis. This robust server supports rapid configuration deployment flexibility, making it an unbeatable computing solution for high-volume deployment requirements.
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1-2 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide ROM-Based Setup Utility (RBSU) Redundant hot-plug power supply (optional) Redundant hot-plug fans (optional) Redundant ROM 133-MHz front-side bus technology Two hot-plug 64-bit/66-MHz and one non-hot-plug 64-bit/33-MHz full-length PCI expansion slots Front bezel system LEDs Front and rear unit identification LED switches MultiBay CD-ROM drive...
Server Features 1-3 Industry Support Compaq delivers extensive testing and support for major server operating systems. Because Compaq provides industry-standard buses for expansion, you have access to thousands of high-performance PCI expansion boards, as well as support for SCSI devices. Customer Support Compaq servers are backed by comprehensive and flexible customer support programs.
1-4 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide System Memory ProLiant DL380 Generation 2 servers support the following memory features: 133-MHz registered SDRAM memory ECC memory for single-bit memory error correction and multi-bit memory error detection System memory expandable to 6 GB Up to 2 GB of configurable online spare memory Support for 2:1 interleaving DIMM modules Expansion Slots...
Server Features 1-5 Smart Array 5i Controller Features of the Smart Array 5i Controller include: 32 MB total memory for code, transfer buffers, and read cache Support for up to six internal Wide Ultra3 SCSI hot-plug hard drives in RAID 0, RAID 1, RAID 0+1, and RAID 5 Support for external tape drives and external storage through the SCSI connector on the rear panel Support for Compaq Universal Hot-Plug Tape...
1-6 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Mass Storage Devices The ProLiant DL380 Generation 2 server can house up to eight mass storage devices (Figure 1-2). Standard configurations for drive bays include: Support for up to six 1-inch, hot-plug SCSI hard drives Support for one optional 1.6-inch Compaq Universal Hot-Plug Tape drive with five hot-plug SCSI hard drives installed One bay occupied by a slimline 1.44-MB diskette drive...
Server Features 1-7 Two USB ports (black) IDE interface for a CD-ROM drive Floppy interface for a diskette drive Remote Management connector (30-pin) on PCI riser cage Video Standard video integration in ProLiant DL380 Generation 2 servers includes: Integrated video controller with 32-bit true color at a maximum resolution of 1280 ×...
1-8 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Hot-Plug Power Supply The power supply features include: 400-W hot-plug power supply Support for optional redundant hot-plug power supply LED Indicators The ProLiant DL380 Generation 2 server contains several sets of LEDs that indicate the status of hardware components and settings.
Server Features 1-9 Three-Year, On-Site, Limited Global Warranty Compaq covers the cost of necessary parts and labor for on-site service during the specified warranty periods. Under the global warranty, product warranty terms at the time of purchase are honored in any country where Compaq has a service presence.
1-10 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Server Configuration and Management Compaq offers an extensive set of features and optional tools to support effective server configuration and management. This section briefly explains the following features: ROM-Based Setup Utility (RBSU) RBSU performs a wide range of configuration activities and provides access to numerous settings, including those for system devices, operating system selection, boot controller order, and online spare...
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Server Features 1-11 Compaq SmartStart for Servers CD The SmartStart CD is the recommended method for loading system software, thereby achieving a well-integrated server and ensuring maximum dependability and supportability. The SmartStart CD contains diagnostic utilities and ROMPaq tools. SmartStart Diskette Builder The SmartStart Diskette Builder is a utility that uses data stored on the SmartStart CD to create support diskettes.
1-12 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide For more detailed information about these tools and utilities, see Chapter 7, “Server Configuration and Utilities” or refer to the SmartStart documentation, the Server Setup and Management Pack, and the Documentation CD shipped with your server.
Server Features 1-13 Diagnostic Tools ProLiant DL380 Generation 2 server software and firmware diagnostics tools available for your use include: Power-On Self-Test Diagnostics Compaq ROMPaq utilities to upgrade flash ROMs Automatic Server Recovery-2 For information concerning Compaq diagnostic tools, refer to the Documentation CD that ships with your server.
Chapter Planning the Server Installation This chapter provides information and instructions for planning the installation of your new Compaq server. Figure 2-1 illustrates multiple ProLiant DL380 Generation 2 servers installed in a rack. Figure 2-1. ProLiant DL380 Generation 2 servers installed in a rack The following sections describe the server and site preparation required to correctly and safely install your server.
2-2 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Server warnings and cautions Server shipping contents Optional installation service If you intend to deploy and configure multiple ProLiant DL380 Generation 2 servers in a single rack, consult the multiple server deployment white paper on the Compaq website: www.compaq.com/products/servers/proliantdl380 Optimum Environment...
Planning the Server Installation 2-3 Compaq 9000 Series racks provide proper server cooling from flow-through perforations in the front and rear doors that provide 64 percent open area for ventilation. CAUTION: When using a Compaq 7000 Series rack, you must install the high airflow rack door insert [P/N 327281-B21 (42U) and P/N 157847-B21 (22U)] to provide proper front-to-back airflow and cooling.
2-4 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide NFPA 75, 1992 Edition (code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product’s rating label or the user documentation supplied with that option. When installing more than one server, you may need to use additional power distribution devices to safely provide power to all devices.
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Planning the Server Installation 2-5 The entire Rack Resource CD Kit ships with all Compaq racks. A summary of the content of each CD follows: Rack Builder Pro Configuration Tool This information helps you to simulate potential Compaq rack configurations based on your input. Rack Builder Pro provides the following information: Graphical preview of properly configured racks Site planning data, including power requirements, cooling mandates,...
2-6 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Rack Warnings and Cautions Before installing your rack, ensure you understand the following warnings: WARNING: To reduce the risk of personal injury or equipment damage, always ensure that the rack is adequately stabilized before extending a component outside the rack.
Planning the Server Installation 2-7 Server Warnings and Cautions Before installing your server, ensure you understand the following warnings and cautions: WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. WARNING: To reduce the risk of electrical shock or damage to the equipment: Do not disable the power cord grounding plug.
2-8 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Figure 2-2. Rack-mounting hardware Table 2-1 Rack-Mounting Hardware Item Description Standard rails with ball-bearing slides Rack template Cable management arm In addition to these supplied items, you may need the following items: Application software diskettes Options to be installed Optional Installation Service...
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Planning the Server Installation 2-9 CarePaq Installation and Start-up Services for Microsoft Windows 2000 and Windows NT operating systems CarePaq Installation and Start-up and Migration Services for Novell NetWare operating system CarePaq Installation and Start-up Services for Compaq Insight Manager Visit the Compaq website for detailed descriptions of these CarePaq services.
Chapter Installing Hardware Options This chapter provides information and procedures for installing hardware options in ProLiant DL380 Generation 2 servers. For complete instructions, refer to the installation documentation shipped with each hardware kit. Refer to the following items for an illustrated guide to installing Compaq upgrades: Hardware installation and configuration poster shipped with your server Labels attached to the inside of the system access panel To streamline the installation process, read the installation instructions for all...
3-2 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Hardware Option Procedures This chapter includes procedures for the following items: Server power down Access panel Air baffle Processors Processor power modules DIMMs Hard drive blanks Hot-plug SCSI hard drives CD-ROM drive CD blank Compaq Universal Hot-Plug Tape drive...
Installing Hardware Options 3-3 Rack Deployment Options The ProLiant DL380 Generation 2 server supports several rack-mounting options for racks not manufactured by Compaq: Telco rack—a set of adjustable rack brackets that support installation in Telco racks Third-party rack—a set of adjustable rack brackets that support installation and serviceability in various 48.26 cm (19-inch) four-post cabinet racks not manufactured by Compaq Preparation Procedures...
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3-4 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide 3. Press the front unit identification LED switch on the server front panel . Blue LEDs illuminate in the switches on the server’s front and rear panels. 4. Press the server Power On/Standby button to place the server in standby mode .
Installing Hardware Options 3-5 5. Locate the illuminated rear unit identification LED switch that identifies the server you are servicing. Figure 3-2. Locating the rear unit identification LED switch 6. Disconnect the power cords from the server. The system is now without power, and you can safely proceed with the installation of your hardware options.
3-6 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide CAUTION: Electrostatic discharge can damage electronic components. Properly ground yourself before beginning any installation procedure. Removing the Access Panel To remove the access panel: 1. If you are installing a non-hot-plug hardware option, power down the server.
Installing Hardware Options 3-7 4. Slide the access panel toward the rear of the unit about 1.25 cm (0.5 inches) and lift to remove the panel. Figure 3-4. Removing the access panel Installing the Access Panel After installing new hardware in your ProLiant DL380 Generation 2 server, reinstall the server access panel.
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3-8 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide 2. Slide the access panel toward the front of the unit until the panel is fully closed. Figure 3-5. Installing the access panel 3. Press the hood latch down 4.
Installing Hardware Options 3-9 Removing the Air Baffle A plastic air baffle directs airflow within the chassis. To perform some hardware procedures, you need to remove the air baffle. To remove the air baffle: 1. Remove the access panel. See the “Removing the Access Panel” section in this chapter.
3-10 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Figure 3-8. Installing the air baffle 3. Install the access panel. See the “Installing the Access Panel” section in this chapter. Identifying System Board Components Use Figure 3-9 to identify the system board location and use Figure 3-10 to identify the system board connectors and components.
3-12 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide fails, the system automatically boots from processor 2 and provides a processor failure message. ProLiant DL380 Generation 2 servers use PPMs as DC-to-DC converters to provide the proper power to each processor. Each PPM must be installed in the slot adjacent to its processor.
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Installing Hardware Options 3-13 4. Open the locking lever on the heatsink-retaining clip 5. Press the base of the heatsink-retaining clip and lift the opposite end of the clip to disengage the clip from the processor socket 6. Remove the heatsink-retaining clip Figure 3-11.
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3-14 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide 7. Remove the heatsink CAUTION: Discard the heatsink after you remove it from the processor. The heatsink is for one-time use only; after use, the thermal interface material is degraded and does not provide proper thermal dissipation.
Installing Hardware Options 3-15 Installing a Processor To install a new processor: IMPORTANT: When installing a new processor, also refer to the documentation that ships with the processor. 1. Power down the server. See the “Powering Down the Server” section in this chapter.
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3-16 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide CAUTION: Always use a new heatsink with thermal interface material when replacing processors. Failure to use new components may result in damage to the processor. 8. Remove the plastic cover on a new, unused heatsink to expose the thermal interface material.
Installing Hardware Options 3-17 9. Align the heatsink with the guideposts on the socket and install the heatsink 10. Carefully install the heatsink-retaining clip 11. Close the locking lever on the heatsink-retaining clip Figure 3-15. Installing the heatsink and heatsink-retaining clip CAUTION: PPM slots must be populated when processors are installed.
3-18 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide 3. Open the latches on the sides of the PPM slots 4. Lift the PPM out of the slot Figure 3-16. Removing a PPM Installing a PPM To install a PPM: 1.
Installing Hardware Options 3-19 5. Insert the PPM into the PPM slot 6. Press down firmly. When the PPM seats fully in the slot, the latches close Figure 3-17. Installing a PPM 7. Install the access panel. See the “Installing the Access Panel” section in this chapter.
3-20 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide DIMM Slot Identification Use Figure 3-18 and Table 3-2 to identify DIMM slots on the ProLiant DL380 Generation 2 server system board. The slots are numbered sequentially (1 through 6), and the paired banks are identified by the letters A, B, and C. Figure 3-18.
Installing Hardware Options 3-21 Online Spare Memory Configuration In the online spare mode, banks A and B provide standard memory functions, while bank C is configured for redundancy. DIMMs installed in bank C must be of equal or greater capacity than the largest pair of DIMMs installed in banks A or B.
3-22 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide DIMMs installed in bank C must be of equal or greater capacity than the largest pair of DIMMs installed in banks A or B. RBSU must be used to configure online spare memory. Table 3-3 lists the DIMM option kit part numbers for supported DIMMs.
Installing Hardware Options 3-23 6. Insert the DIMM into the DIMM slot 7. Press down firmly. When the DIMM seats fully in the slot, the latches close Figure 3-19. Installing a DIMM 8. Install the access panel. See the “Installing the Access Panel” section in this chapter.
3-24 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide To remove a hard drive blank: 1. Press and hold the locking button 2. Pull the blank out of the drive bay Figure 3-20. Removing a hard drive blank NOTE: Store the hard drive blank for future use.
Installing Hardware Options 3-25 SCSI ID Numbers The ProLiant DL380 Generation 2 standard configuration consists of three 2×1-inch hot-plug SCSI hard drive cages with numbered SCSI IDs: 0 through 5, indicated in Figure 3-21. IMPORTANT: Always populate hard drive bays starting with the lowest SCSI ID. Figure 3-21.
3-26 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Removing Hot-Plug SCSI Hard Drives To remove hot-plug SCSI hard drives: 1. Back up all server data on the hard drive. CAUTION: Before removing a hot-plug hard drive, determine the status of the drive through the LEDs.
Installing Hardware Options 3-27 Installing Hot-Plug SCSI Hard Drives CAUTION: Before beginning this procedure, read the “Guidelines for Installing Hot-Plug SCSI Hard Drives” section in this chapter. To install hot-plug SCSI hard drives: 1. Remove the existing hard drive blank or SCSI hard drive from the bay: If a hard drive blank is installed in the bay, see the “Removing Hard Drive Blanks”...
3-28 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Removing the CD-ROM Drive ProLiant DL380 Generation 2 servers ship standard with a thin-profile IDE CD-ROM drive in the CD MultiBay. You can remove the CD-ROM drive for security purposes. To remove the CD-ROM drive: 1.
Installing Hardware Options 3-29 To install the CD blank, slide the blank into the CD MultiBay until it locks into place. Figure 3-25. Installing the CD blank Installing a Compaq Universal Hot-Plug Tape Drive The ProLiant DL380 Generation 2 server supports the Compaq Universal Hot-Plug Tape drive (AIT and DDS-4 types) for data storage and backup.
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3-30 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide 2. Squeeze the middle of the tape drive blank 3. Pull to remove the blank Figure 3-26. Removing the tape drive blank NOTE: Store the tape drive blank for future use. 4.
Installing Hardware Options 3-31 Hot-Plug Components The ProLiant DL380 Generation 2 server supports hot-plug installation of fans and power supplies. The following sections contain installation procedures for these components. Installing a Redundant Hot-Plug Fan The server supports redundant hot-plug fans to provide proper airflow to the system if a primary fan fails.
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3-32 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Use Figure 3-28 and Table 3-4 to identify the hot-plug fans. Figure 3-28. Identifying hot-plug fans (fans shaded for zone identification) Table 3-4 Hot-Plug Fan Locations Item Description Configuration Fan 1 in CPU zone Primary Fan 2 in CPU zone...
Installing Hardware Options 3-33 2. Install the redundant hot-plug fan. Ensure the fan seats firmly into the connector on the system board. Figure 3-29. Installing a hot-plug fan NOTE: When performing a hot-plug fan installation, verify that the fan LED illuminates green, after you install the fan.
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3-34 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide To install a redundant hot-plug power supply: 1. Remove the power supply blank: a. Press the locking lever b. Pull the blank out of the bay Figure 3-30. Removing a power supply blank NOTE: Store the power supply blank for future use.
Installing Hardware Options 3-35 3. Slide the redundant power supply into the empty bay until it locks into place. Figure 3-32. Installing a redundant hot-plug power supply NOTE: When performing a hot-plug power supply installation, verify that the power supply LED illuminates green, after you install the power supply. For information about the power supply LED, see the “Hot-Plug Power Supply LED”...
3-36 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Identifying the Expansion Slots Use Figure 3-33 and Table 3-5 to identify the ProLiant DL380 Generation 2 server expansion slots. Figure 3-33. Identifying expansion slots (rear view) Table 3-5 Expansion Slots Item Description...
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Installing Hardware Options 3-37 2. Open the PCI riser cage door. Figure 3-34. Opening the PCI riser cage door 3. Lift the PCI shipping bracket and remove it from the PCI riser cage. NOTE: You can remove the PCI shipping bracket without removing the PCI riser cage. Figure 3-35.
3-38 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Removing the PCI Riser Cage To remove the expansion slot cover or install an expansion board in slot 1, you must remove the PCI riser cage. To remove the PCI riser cage: 1.
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Installing Hardware Options 3-39 5. Pull up the thumbscrew knobs 6. Loosen both thumbscrews by turning them counterclockwise Figure 3-36. Loosening the PCI riser cage thumbscrews (air baffle removed for clarity) 7. Lift the PCI riser cage. Figure 3-37. Removing the PCI riser cage...
3-40 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Removing Expansion Slot Covers CAUTION: Do not remove expansion slot covers unless you are installing an expansion card. Operating the server without an expansion card or an expansion slot cover installed results in improper airflow and improper cooling which can lead to thermal damage.
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Installing Hardware Options 3-41 3. Open the slot release lever: a. Press and hold the release lever to unlock it b. Swing the release lever open Figure 3-39. Opening the slot release lever 4. Slide the expansion slot cover out of the cage. Figure 3-40.
3-42 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide To remove the expansion slot cover for slot 1: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Remove the access panel. See the “Removing the Access Panel” section in this chapter.
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Installing Hardware Options 3-43 3. Remove the PCI shipping bracket. See the “Removing the PCI Shipping Bracket” section in this chapter. NOTE: The PCI shipping bracket is only required if you intend to ship the server with PCI expansion boards installed. 4.
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3-44 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide 9. Install the PCI riser cage: a. Align the PCI riser cage with the chassis. b. Insert the PCI riser cage. Ensure the PCI riser cage seats firmly in the connector on the system board.
Installing Hardware Options 3-45 10. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with your expansion board or see Chapter 6, “Server Cabling.” 11. Install the PCI shipping bracket. NOTE: The PCI shipping bracket is only required if you intend to ship the server with PCI expansion boards installed.
Chapter Installing the Server Server Installation Guidelines Before installing your server, perform the following procedures, as necessary: Select an appropriate site for your rack. For environment requirements, see the “Optimum Environment” section in Chapter 2, “Planning the Server Installation.” For information on rack planning, refer to the Rack Planning and Information Guide online document, which is on the Rack Information Library CD.
4-2 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide IMPORTANT: If you intend to deploy and configure multiple ProLiant DL380 Generation 2 servers in a single rack, consult the multiple server deployment white paper on the Compaq website: www.compaq.com/products/servers/proliantdl380 You can choose the optional installation service from Compaq to install your rack products.
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Installing the Server 4-3 Use the rack template to identify the required space and location for your server: 1. Identify the front side of the template. 2. Starting at the bottom of the rack, or at the top of a previously mounted component, secure the template against the front of the rack by pressing the two push tabs.
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4-4 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide 3. Align the template so that the sides of the template are even with the sides of the rack. Tick marks on the vertical rails of the rack help you maintain the proper alignment.
Installing the Server 4-5 Installing Standard Rails into the Rack To install the standard rails into the rack: 1. Complete the procedures for measuring with the template. See the “Measuring with the Template” section in this chapter. 2. Remove the left server rail from the left standard rail: a.
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4-6 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide 4. Insert the front tabs of the left standard rail into the rack 5. Press and hold the rail-locking lever to disengage the locking mechanism 6. Compress the rail toward the front of the rack , until you can align the rear tabs with the rack holes.
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Installing the Server 4-7 8. Repeat steps 2 through 7 for the right standard rail. Figure 4-6 shows a completed installation of the standard rails. Figure 4-6. Standard rails installed in the rack...
4-8 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Installing the Server Rails on the Chassis Before you can load the server into the rack, you must install the server rails on the chassis. To install the server rails: 1.
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Installing the Server 4-9 To insert the server into the rack and secure it with the front panel thumbscrews: 1. Extend the slide rails forward until they lock into place. Figure 4-8. Extending the slide rails 2. Carefully align the server rails with the slide rails. 3.
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4-10 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the component into the rack. The sliding rails could pinch your fingertips. CAUTION: Be sure to keep the server parallel to the floor when sliding the server rails into the slide rails.
Installing the Server 4-11 7. Secure the server faceplate to the front of the rack by fastening the thumbscrews into the rails. Figure 4-11. Using thumbscrews to secure the positioned server in the rack 8. Before closing the rack door, tighten the thumbscrews to prevent the door from hitting any protruding thumbscrews.
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4-12 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide 2. Attach the cable management arm to the server: a. Hook the cable management arm keyhole over the pin on the rear of the chassis b. Press down to seat the arm on the chassis c.
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Installing the Server 4-13 3. Attach the cable management arm to the rack: a. Align the unattached end of the cable management arm on the outside of the rear brace of the rack. b. Insert the hook into the rack hole c.
4-14 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Connecting the Power Cord and Peripheral Devices After the server has been installed in the rack, connect the power cord and peripheral devices to the connectors located on the rear panel of the server. Icons on the back of the server identify the function of each connector.
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Installing the Server 4-15 Figure 4-14. Rear panel connectors on the ProLiant DL380 Generation 2 server Table 4-1 Rear Panel Connectors Item Description PCI expansion slots VHDCI SCSI connector (SCSI port 1) Serial connector (teal) Video connector (blue) RJ-45 connector for NIC 2 USB connectors (black) RJ-45 connector for NIC 1 Mouse connector (green)
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4-16 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Power Cords Observe the following warnings when working with power cords. WARNING: The system power in the ProLiant DL380 Generation 2 server does not completely shut off with the front panel Power On/Standby button. The two positions of the button function as on and standby modes.
Installing the Server 4-17 Securing the Cables to the Cable Management Arm Collect the cables connected to the rear of the server, and use the hook-and-latch strips attached to the arm to secure the cables. Figure 4-15. Cables routed in the cable management arm If you are cabling multiple ProLiant DL380 Generation 2 servers in the rack, refer to the multiple server deployment white paper at the Compaq website: www.compaq.com/products/servers/proliantdl380...
4-18 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Powering Up the Server After the cables have been connected to the server, you are ready to power up the server. To power up the server: 1. Press the Power On/Standby button. Figure 4-16.
Installing the Server 4-19 4. Press the F10 key to exit RBSU or press any other key to return to the RBSU main menu. 5. Insert the SmartStart CD or your operating system installation CD. 6. Restart the server. 7. Follow the instructions provided by SmartStart for Servers software or the operating system manufacturer.
4-20 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Routine Maintenance For information concerning routine maintenance and safety precautions, refer to the documentation that ships with your server. Maintenance and Service Procedures In addition to the material in this guide, the Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide provides specific information required for general maintenance and component replacement, including:...
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Installing the Server 4-21 2. Extend the server on the standard rails until the server rail-release latches engage. Figure 4-17. Extending the server from the rack WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the component into or out of the rack. The sliding rails could pinch your fingertips.
Chapter Remote Insight Lights-Out Edition (Optional) This chapter provides an overview of the ProLiant DL380 Generation 2 Remote Insight Lights-Out Edition option in the following sections: Introduction Features Installation Configuration and Operation For more information on Remote Insight, refer to the Compaq Remote Insight Lights-Out Edition User Guide included with the option kit.
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5-2 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide operating system. This design allows the Remote Insight board to provide remote access to any authorized network client, to send alerts, and to perform other management functions. Using any standard Web browser, you can: Remotely access the console of the host server, including all text mode and graphics mode screens with full keyboard and mouse controls.
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Remote Insight Lights-Out Edition (Optional) 5-3 Figure 5-2. Remote Insight board installed in the ProLiant DL380 Generation 2 server (PCI insulator removed for clarity)
5-4 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Features The Remote Insight board offers the following features: Virtual graphical remote console The Remote Insight board provides embedded hardware graphical remote console capabilities that turn any standard browser into a virtual desktop, giving the user full control over the host server’s display, keyboard, and mouse.
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Remote Insight Lights-Out Edition (Optional) 5-5 Remote Firmware Update This feature ensures that the Remote Insight board is always up-to-date with the latest firmware available from Compaq. Updates to the ROM code on the Remote Insight board are accomplished through the browser interface.
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5-6 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Application launch task In Compaq Insight Manager XE 2.0 and newer, an application launch task can be set up to start the Group Administration Utility on all the Remote Insight boards listed on the device query page. The application launch can be executed on demand or scheduled to run automatically at a certain date and time.
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Remote Insight Lights-Out Edition (Optional) 5-7 User administration and security The Remote Insight supports up to 12 users with customizable access rights, login names, client IP address restrictions, and advanced password encryption. A user can have supervisor status with the ability to create, modify, or delete other users.
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5-8 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Internal Remote Management Connectors Some ProLiant servers provide integrated 16-pin or 30-pin Remote Management connectors and an interface cable that directly transmit keyboard, mouse, and power signals to the Remote Insight board. This internal cable eliminates the need for the external loopback cable and Remote Insight AC adapter.
Remote Insight Lights-Out Edition (Optional) 5-9 ROM-Based Configuration Utility (F8) This software is a versatile, system-independent ROM-based configuration utility that enables fast and easy setup of the Remote Insight board. Single mouse cursor mode The Remote Insight board can be set to use single cursor mode in remote console (requires Java 1.3.0_01 VM).
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5-10 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide 4. Remove the PCI riser cage. See the “Removing the PCI Riser Cage” section in Chapter 3, “Installing Hardware Options.” 5. Install the Remote Insight board in expansion slot 1 on the PCI riser cage.
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Remote Insight Lights-Out Edition (Optional) 5-11 12. Locate the Remote Insight external connectors on the rear of the server. Figure 5-4. Remote Insight external connectors Table 5-1 Remote Insight External Connectors Item Description RJ-45 connector Keyboard/mouse connector * Video connector AC adapter connector * Note: * Do not use the keyboard/mouse loopback cable when the internal Remote Insight interface cable is installed.
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5-12 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide 14. Connect your video cable to the external video connector on the Remote Insight board. Figure 5-5. Connecting the video cable to the Remote Insight external video connector 15. Connect your LAN cable to the external RJ-45 connector on the Remote Insight board.
Remote Insight Lights-Out Edition (Optional) 5-13 16. Power up the server. See the “Powering Up the Server” section in Chapter 4, “Installing the Server.” Configuration and Operation For specific instruction on configuring and operating the Remote Insight board, refer to the Compaq Remote Insight Lights-Out Edition User Guide included with the option kit.
Chapter Server Cabling This chapter provides guidelines that help you make informed decisions about cabling your server and hardware options to optimize performance. For complete and comprehensive information, use this chapter along with the technical information on the hardware installation and configuration poster and the labels attached to the inside of the server access panel.
6-2 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Internal Cabling The following sections explain internal cabling configurations for the ProLiant DL380 Generation 2 server. Hot-Plug SCSI Hard Drives The ProLiant DL380 Generation 2 server standard configuration for internal SCSI hard drives requires only one cable, because all SCSI hard drives connect directly to the SCSI backplane.
Server Cabling 6-3 CD MultiBay Cable The CD MultiBay cable connects the CD-ROM drive to the SCSI backplane. The cable connects to the CD MultiBay board and connects to the CD MultiBay connector on the SCSI backplane (Figure 6-2). Figure 6-2. CD MultiBay cable connected to SCSI backplane Diskette Interface Cable The diskette interface cable connects the diskette drive to the SCSI backplane.
6-4 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide The ProLiant DL380 Generation 2 server does not support any additional cabling for internal mass storage devices. To add mass storage devices, see the “External Cabling” section in this chapter. System Cables The server contains two system cables (Figure 6-4): An LED/CD-ROM drive system cable connects the LED/CD-ROM...
Server Cabling 6-5 Power Button/LED Cable The power button/LED cable connects the power button/LED board to the SCSI backplane (Figure 6-5). Figure 6-5. Power button/LED cable connected to SCSI backplane PCI Hot Plug Backplane Cable The ProLiant DL380 Generation 2 server contains a PCI Hot Plug backplane that is part of the PCI riser cage.
6-6 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Power Cabling The ProLiant DL380 Generation 2 server contains three internal power cables (Figure 6-7): A system power cable connecting the power converter module to the system power connector on the system board A power supply signal cable connecting the power converter module to the power supply signal connector on the system board A SCSI power cable connecting the power converter module to the...
Server Cabling 6-7 ProLiant DL380 Generation 2 Server Options Additional internal cabling is required only when you install optional expansion boards, such as the Remote Insight Lights-Out Edition board or an internal PCI-based Smart Array controller. Remote Insight Lights-Out Edition Option The PCI riser cage provides a connector for the Remote Insight interface cable.
6-8 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide External Cabling The following sections describe cabling for peripheral devices and external mass storage devices supported by the ProLiant DL380 Generation 2 server. Power Cord and Peripheral Device Cabling Rear panel cabling on the ProLiant DL380 Generation 2 server must always be connected and disconnected in a specific sequence.
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Server Cabling 6-9 SCSI Cabling Guidelines The following guidelines are an overview for first-time cable connections and installation in the ProLiant DL380 Generation 2 server. To determine the server cabling needs for your specific application: 1. Determine whether cabling needs are for primary storage (hard drive) or for secondary storage (tape drive or CD-ROM drive).
Chapter Server Configuration and Utilities This chapter provides information about the following utilities and support tools: ROM-Based Setup Utility (RBSU) Redundant ROM Support ROMPaq Utility Smart Components for Remote ROM Flash ROM Legacy USB Support Compaq SmartStart for Servers CD SmartStart Diskette Builder SmartStart Scripting Toolkit Compaq Insight Manager XE...
7-2 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide ROM-Based Setup Utility RBSU replaces the System Configuration Utility used in previous systems. RBSU performs a wide range of configuration activities including the following: Configuring system devices and installed options Viewing system information Selecting the operating system Selecting the primary boot controller...
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Server Configuration and Utilities 7-3 RBSU is divided into a series of menu selections designed to configure specific areas of the system. The primary menus are as follows: System Options IPL Device Boot Order PCI Devices Boot Controller Order Date and Time Server Passwords Automatic Server Recovery Server Asset Tags...
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7-4 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Embedded NIC 1 PXE Support enables you to enable or disable PXE support for NIC 1. Embedded NIC 2 PXE Support enables you to enable or disable PXE support for NIC 2. Diskette Write Control enables you to configure the write control of the diskette drive.
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Server Configuration and Utilities 7-5 Network Server Mode enables the user to disable or enable the system’s capability to boot with a locked keyboard or without a keyboard. To unlock the keyboard, enter the Power-On Password. QuickLock enables you to lock your keyboard and prompts you for the power-on password to unlock the keyboard.
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7-6 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Advanced Memory Protection enables you to choose one of the following memory modes: Standard ECC sets the system to use the standard paired DIMM configuration. Online Spare support tests the DIMM configuration and sets the system to use the online spare memory feature.
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Server Configuration and Utilities 7-7 Table 7-1 RBSU Default Settings continued Menu/Option Default Setting Enabled NUMLOCK Power-On State Enabled Embedded NIC 1 PXE Support Disabled Embedded NIC 2 PXE Support Enabled Diskette Read/Write Control Enabled Diskette Boot Control IPL Device Boot Order Enabled IPL Device Boot Order Server Passwords...
7-8 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Configuring Online Spare Memory To configure online spare memory: 1. Install the required DIMMs. See the “Memory” and “Installing DIMMs” sections in Chapter 3, “Installing Hardware Options.” IMPORTANT: If your DIMM configuration does not meet the criteria for online spare memory support, the system does not allow you to configure this feature.
Server Configuration and Utilities 7-9 Access to Redundant ROM Settings To access the redundant ROM: 1. Access RBSU by pressing the F9 key during power up when the prompt displays in the lower right corner of the screen. 2. Select Advanced Options. 3.
7-10 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Smart Components for Remote ROM Flash Smart Components for Remote ROM Flash enables Microsoft Windows NT 4.0 and Windows 2000 operating system administrators to efficiently upgrade and manage system and array controller ROMs. This tool has the following features: Works offline and online Integrates with other Compaq software maintenance, deployment, and...
Server Configuration and Utilities 7-11 To determine whether an operating system supports a particular feature, visit the Compaq FTP site: ftp.compaq.com/pub/products/servers/os%20feature%20matrix%20103000.pdf Compaq SmartStart for Servers CD The SmartStart CD is the recommended method for loading system software, thereby achieving a well-integrated server and ensuring maximum dependability and supportability.
7-12 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide SmartStart Diskette Builder The SmartStart Diskette Builder is a utility that uses data stored on the SmartStart CD to create support diskettes. You can create support diskettes for specific configuration needs or for software that cannot be used directly from the SmartStart CD.
Server Configuration and Utilities 7-13 server configuration to a scripted file. You can edit and modify settings in the scripted file at the subset level. For example, you can change ASR-2 settings without having to change settings for boot controller order. For more information, refer to the Compaq SmartStart Scripting Toolkit User Guide.
7-14 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Asset Management—Compaq Insight Manager XE enables you to export asset information from the Compaq Insight Manager XE database to leading database and spreadsheet applications, making asset management easier than ever. Remote Management—Compaq Insight Manager XE enables you to manage in-band or out-of-band devices online or offline from anywhere.
Server Configuration and Utilities 7-15 Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML time-stamps each event with one-minute granularity. Identifying Severity Levels Events listed in the IML are categorized as one of four event severity levels: Status—indicates that the message is informational only Repaired—indicates that corrective action was taken Caution—indicates a non-fatal error condition occurred...
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7-16 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Use the instructions in the following section to view and print the event list from within Compaq Insight Manager XE. You can also mark a critical or caution event as repaired after the affected component has been replaced. For example, when a failed fan is replaced, you can mark the event as repaired, which lowers the severity of the event.
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Server Configuration and Utilities 7-17 Refer to the Compaq Management CD for information on installing and running the Survey Utility. After you run the Survey Utility, you can view the IML by loading the output of the utility (typically called SURVEY.TXT) into a text viewer such as Microsoft Notepad.
Chapter PCI Hot Plug Technology The ProLiant DL380 Generation 2 server supports PCI Hot Plug technology. This chapter provides a brief discussion of PCI Hot Plug technology. For more information, refer to documentation that ships with your server. PCI Hot Plug and the server’s operating system work together to allow the following hot-plug actions: Hot replacement of expansion boards—This feature enables you to replace a failed expansion board with an identical expansion board...
8-2 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide PCI Hot Plug Technology With PCI Hot Plug capabilities, you can remove and add PCI expansion boards without powering down the server, but you must use the proper procedure. For procedures, see the “PCI Hot Plug LEDs and Button” and “Installing Hot-Plug Expansion Boards”...
PCI Hot Plug Technology 8-3 For information about procedures using utilities and PCI Hot Plug applications, see the “PCI Hot Plug Application Support” section in this chapter. PCI Hot Plug Feature The PCI Hot Plug feature, standard in the ProLiant DL380 Generation 2 server, enables you to remove, replace, upgrade, and add PCI expansion boards without powering down the server.
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8-4 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Use the following figures and tables to identify PCI Hot Plug components and slot conditions: Figure 8-1. External PCI Hot Plug LEDs Table 8-1 External PCI Hot Plug LEDs Item Description Slot 3 power LED (green)
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PCI Hot Plug Technology 8-5 Figure 8-2. Internal PCI Hot Plug LEDs and button Table 8-2 Internal PCI Hot Plug LEDs and Button Item Description Power LED (green) PCI Hot Plug button Fault LED (amber)
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8-6 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Table 8-3 PCI Hot Plug LED Status Combinations Power Status OK to Open Slot Status Power is currently applied to the slot. Do NOT Green open the slot release lever. The slot is Amber functioning normally.
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PCI Hot Plug Technology 8-7 Table 8-3 PCI Hot Plug LED Status Combinations continued Power Status OK to Open Slot Status Power to this slot is turned off, but this slot Green needs ATTENTION. There may be a problem Amber with the slot, expansion board, or driver.
8-8 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Installing Hot-Plug Expansion Boards Before installing expansion boards in the hot-plug expansion slots, you must install an operating system that supports PCI Hot Plug technology. To install an operating system, see Chapter 4, “Installing the Server.” CAUTION: Do not attempt a PCI Hot Plug procedure if your operating system does not provide PCI Hot Plug support, or if you do not have the appropriate device drivers installed.
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PCI Hot Plug Technology 8-9 4. Remove the PCI shipping bracket. See the “Removing the PCI Shipping Bracket” section in Chapter 3, “Installing Hardware Options.” NOTE: The PCI shipping bracket is only required if you intend to ship the server with PCI expansion boards installed.
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8-10 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide 9. Align the expansion board with the hot-plug expansion slot, and slide the expansion board into the slot. Figure 8-5. Inserting an expansion board in the hot-plug expansion slot 10.
PCI Hot Plug Technology 8-11 NOTE: For information about using a PCI Hot Plug utility for installations with system drivers, refer to the software documentation shipped with your server and to documentation provided by the manufacturer of your operating system. PCI Hot Plug Application Support In partnerships with Microsoft, Novell, and SCO, Compaq has developed software support implementations for each operating system.
8-12 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide The Windows NT PCI Hot Plug utility screen is divided into three sections: Top—This area enables you to connect to a remote computer by typing the machine name in the combo box, selecting a machine from the combo box, or using Browse to bring up a selection dialog.
PCI Hot Plug Technology 8-13 Replacing an Expansion Board To replace an expansion board: 1. In the PCI Hot Plug Utility, turn off the power to the required slot by selecting it and clicking the power button. 2. Remove the existing expansion board: a.
8-14 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Novell NetWare Configuration Manager Console The Novell NetWare Configuration Manager Console (NCMCON) user interface enables you to view status information on PCI slots and control features, such as removing and adding PCI Hot Plug expansion boards all from one focal point.
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PCI Hot Plug Technology 8-15 Viewing Slot Detail Information To view slot detail information: 1. From the Main menu, highlight the slot and expansion board information to be viewed. 2. Press the Enter key. 3. Select Slot Detail Information from the Slot Options menu. Removing an Expansion Board To remove an expansion board: 1.
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8-16 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide 5. When the new expansion board is detected, NCMCON automatically asks if you want to configure and apply power to the slot. If you answer “Yes,” power is applied to the slot, the green LED illuminates, and the status of the slot on the console changes to READY.
PCI Hot Plug Technology 8-17 Novell NetWare Operating System Messages The Novell NetWare operating system uses the following list of messages to indicate errors during PCI Hot Plug operations: Adapter Not Same—The expansion board is not the same as the expansion board being replaced.
Appendix Regulatory Compliance Notices Regulatory Compliance Identification Numbers For the purpose of regulatory compliance certifications and identification, your Compaq ProLiant DL380 Generation 2 server is assigned a Compaq series number. The Compaq series number for this product is: Series ES1016. The Compaq ProLiant DL380 Generation 2 server series number can be found on the product label, along with the required approval markings and information.
A-2 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user. The rating label on the device shows which class (A or B) the equipment falls into.
Regulatory Compliance Notices A-3 Declaration of Conformity for Products Marked with the FCC Logo – United States Only This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
A-4 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Canadian Notice (Avis Canadien) Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Regulatory Compliance Notices A-5 Japanese Notice Taiwanese Notice Laser Devices All Compaq systems equipped with a laser device comply with safety standards, including International Electrotechnical Commission (IEC) 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product.
A-6 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Laser Safety Warnings WARNING: To reduce the risk of exposure to hazardous radiation: Do not try to open the laser device enclosure. There are no user-serviceable components inside. Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein.
A-8 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Power Cords The power cord set included in your server meets the requirements for use in the country where you purchased your server. If you use this server in another country, you should purchase a power cord that is approved for use in that country.
Appendix Electrostatic Discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
B-2 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Grounding Methods There are several methods for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis.
Appendix Server Error Messages Use POST error messages to assist in troubleshooting and performing basic diagnostic functions in your Compaq ProLiant DL380 Generation 2 server. For a complete listing of error messages and other troubleshooting information, refer to the Compaq Servers Troubleshooting Guide provided on your Documentation CD or online at the Compaq support website: www.compaq.com/support/reference/index.html Table C-1 contains new and unique error messages that arise during the POST.
Appendix Troubleshooting This appendix provides specific troubleshooting information for your Compaq ProLiant DL380 Generation 2 server. Use it to find details about server startup and operation errors. For a list of new server error messages specific to this server, see Appendix C, “Server Error Messages.”...
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D-2 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide This appendix includes the following topics: When the Server Does Not Start You are provided with initial instructions on what to try and where to go for help for the most common problems encountered during initial POST.
Troubleshooting D-3 When the Server Does Not Start This section provides systematic instructions on what to try and where to go for help for the most common problems encountered during initial POST. The server must first complete this test each time you power up, before it can load the operating system and start running software applications.
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D-4 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide “Automatic Server Recovery-2” “System Short Circuit” for other reasons for repeatedly rebooting 7. Restart the server. IMPORTANT: If the server does not restart, proceed to the following section, “Diagnostic Steps.”...
Troubleshooting D-5 Diagnostic Steps If your server does not power up, or powers up but does not complete POST, answer the questions in Table D-1 to determine appropriate actions based on the symptoms observed. Figure D-1 is a visual representation of the diagnostic steps in flowchart format.
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D-6 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Is the system power See Table D-2. LED amber? Is the system power See Table D-3. LED green? Is the external health See Table D-4. LED green? Is the internal health See Table D-5.
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Troubleshooting D-7 Table D-2 Is the System Power LED Amber? Answer Possible Reasons Possible Solutions The server is not connected to AC power, or no Ensure that the power cord is connected AC power is available. to the power supply. A power supply problem exists.
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D-8 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Table D-3 Is the System Power LED Green? Answer Possible Reasons Possible Solutions Power On/Standby button has not been pressed Firmly press the Power On/Standby firmly. button. A power supply problem exists. The power Ensure that the power supply is supply may not be inserted properly, it may undamaged, and the power supply is...
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Troubleshooting D-9 Table D-5 Is the Internal Health LED Green? Answer Possible Reasons Possible Solutions No, it is A processor is in pre-failure condition. Use amber failure LEDs to identify: amber A DIMM is in pre-failure condition. Missing components One memory bank is valid, but another bank is Degraded components missing a DIMM.
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D-10 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Table D-5 Is the Internal Health LED Green? continued Answer Possible Reasons Possible Solutions If the internal health LED is green, see Table D-6. Note: For LED locations and functions, see Appendix E, “LED Indicators and Switches.” For cabling configurations, see Chapter 6, “Server Cabling.”...
Troubleshooting D-11 Problems After Initial Boot Once your server has passed POST, you may still encounter errors, such as an inability to load your operating system. Use Table D-7 to troubleshoot server installation problems that occur after the initial boot. Refer to “Software Problems”...
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D-12 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Table D-7 Problems After Initial Boot continued Problem Possible Cause Possible Solution Server cannot Required operating Follow these steps: load operating system step was Note at which phase the operating system failed. system.
Troubleshooting D-13 ROMPaq Disaster Recovery If both sides of the redundant ROM are corrupted, the system automatically enters the disaster recovery mode. The server emits three extended beeps. To perform ROMPaq disaster recovery: 1. After hearing the three beeps, insert a ROMPaq diskette with the latest system ROM from the SmartStart CD.
Appendix LED Indicators and Switches This appendix explains the locations, functions, and types of LEDs and system board switches in the ProLiant DL380 Generation 2 server. LEDs The ProLiant DL380 Generation 2 server contains several sets of LEDs that indicate the status and settings of hardware components. Use the following sections to determine the location and status of LEDs on the ProLiant DL380 Generation 2 server.
E-2 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Front Panel LEDs Six LEDs on the front of the server indicate server status. Use Figure E-1 and Table E-1 to identify LED locations and their functions. Figure E-1. Front panel LEDs Table E-1 Front Panel LEDs Item...
LED Indicators and Switches E-3 The internal health LED identifies service events for internal components in a pre-failure or failed condition. To identify status LED combinations for the internal health LED and the system LEDs, see Appendix D, “Troubleshooting.” Hot-Plug SCSI Hard Drive LEDs Each hot-plug SCSI hard drive has three LED indicators located on the front of the drive.
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E-4 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Table E-2 Hot-Plug SCSI Hard Drive LED Status Combinations Means Activity Online Fault Do not remove the drive. Removing a drive during this process causes data loss. The drive is being accessed and is not configured as part of an array.
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LED Indicators and Switches E-5 Table E-2 Hot-Plug SCSI Hard Drive LED Status Combinations continued Means Activity Online Fault OK to replace the drive online if a predictive failure alert is received (see the following section for details), provided that the array is configured for fault tolerance and all other drives in the array are online.
E-6 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide PCI Riser Cage LEDs The PCI riser cage contains two LEDs. The slot speed LED indicates whether slots 2 and 3 are operating at 66 or 33 MHz. The AC power connected LED indicates when the AC power cord is connected to the server.
LED Indicators and Switches E-7 PCI Hot Plug LEDs The PCI Hot Plug LEDs adjacent to each expansion slot provide a visual reference of the status for each slot. These LEDs can also be viewed when the hot-plug door is open. Use Figure E-4 and Table E-4 to identify the LEDs. Figure E-4.
E-8 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide RJ-45 Network Connector LEDs The RJ-45 network connector on the server rear panel contains two LEDs. Use Figure E-5 and Table E-5 to identify location and status. Figure E-5. RJ-45 network connector LEDs Table E-5 RJ-45 Network Connector LEDs Item...
LED Indicators and Switches E-9 Rear Unit Identification LED Switch The rear unit identification LED switch offers a visual reference for service personnel (Figure E-6). Figure E-6. Identifying the rear unit identification LED switch The rear unit identification LED switch indicates the following conditions: Blue = The switch is activated.
E-10 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Hot-Plug Power Supply LED Determine the hot-plug power supply status by observing the status of the power supply LED located adjacent to the AC inlet (Figure E-7). Figure E-7. Hot-plug power supply LED When the power supply LED is off, the following conditions may exist: The AC power is unavailable.
LED Indicators and Switches E-11 Hot-Plug Fan LEDs Each of the hot-plug fans contains a dual-color LED (Figure E-8). Figure E-8. Hot-plug fan LED The hot-plug fan LED indicates the following conditions: Green = The fan is operating normally. Amber = The fan has failed. Off = The fan is not powered.
E-12 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Power Converter Module LED The power converter module LED indicates whether the power converter module is functioning properly (Figure E-9). Figure E-9. Power converter module LED The power converter module LED indicates the following conditions: Amber = The power converter module has failed.
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LED Indicators and Switches E-13 Use Figure E-10 and Table E-6 to identify their location and status. Figure E-10. System board LEDs Table E-6 System Board LEDs Item LED Description Status Processor 1 failure Amber = Processor failed Off = Normal Processor 2 failure DIMM 6C failure DIMM 5B failure...
E-14 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Table E-6 System Board LEDs continued Item LED Description Status PPM 1 failure Amber = PPM failed Off = Normal Riser/SCSI interlock Amber = PCI riser or Smart Array 5i failure * Controller not seated Off = Normal...
LED Indicators and Switches E-15 Table E-7 System LEDs and Internal Health LED Status Combinations System LED and Color Internal Health Status LED Color Processor failure, socket X Processor in socket X has failed. (Amber) Processor X has failed over to offline spare. Processor X is not installed in the socket.
E-16 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Table E-7 System LEDs and Internal Health LED Status Combinations continued System LED and Color Internal Health Status LED Color DIMM failure, all slots in Interleaving error: DIMM is missing from the one bank (Amber) bank, and no valid memory exists in another bank.
LED Indicators and Switches E-17 Switches System switches enable you to change certain settings or to perform advanced diagnostic procedures. The following sections explain the functions of each switch. Use Figure E-11 and Table E-8 to identify switch locations on the system board.
E-18 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide SCSI Interlock Disable Switch The SCSI interlock disable switch (Figure E-11) is a two-position switch that enables the system to boot when the Smart Array 5i Controller is not installed on the system board.
LED Indicators and Switches E-19 System Maintenance Switch The system maintenance switch (Figure E-11) is a six-position switch that is used for system configuration. The default setting for all six positions is off. For the proper system maintenance switch settings, refer to the labels attached to the inside of the server access panel or to Table E-10.
Appendix Server Specifications ProLiant DL380 Generation 2 Servers This appendix provides operating and performance specifications for the following models of the ProLiant DL380 Generation 2 server: Rack model Rack model with optional redundant power supply...
F-2 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Rack Model Table F-1 Operating and Performance Specifications for Rack Model Dimensions Height (without feet) 8.59 cm 3.38 in Depth 65.45 cm 25.75 in Width 44.45 cm 17.50 in Weight (maximum) 27.22 kg 60 lb...
Server Specifications F-3 Rack Model with Optional Redundant Power Supply Table F-2 Operating and Performance Specifications for Rack Model with Redundant Power Supply Dimensions Height (without feet) 8.59 cm 3.38 in Depth 65.45 cm 25.75 in Width 44.45 cm 17.50 in Weight (maximum) 27.22 kg 60 lb...
Appendix System Battery The Compaq ProLiant DL380 Generation 2 server has one memory device that requires a battery for retaining stored information. System Board Battery Replacement When your server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is usually about 5 to 10 years.
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G-2 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide 3. Locate the battery holder on the system board. Figure G-1. Locating the battery on the system board WARNING: For proper battery disposal, see the “Battery Replacement Notice” section in Appendix A, “Regulatory Compliance Notices.” 4.
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System Battery G-3 5. Install the new battery. Figure G-3. Installing the new battery 6. Install the access panel. See the “Installing the Access Panel” section in Chapter 3, “Installing Hardware Options.” 7. Reconnect the power cord and peripheral devices. See the “Connecting the Power Cord and Peripheral Devices”...
Index Array Configuration Utility (ACU) configuring external storage 6-9 for Smart Array 5i adapter connector 5-11 Controller 1-5 current rating 2-4 array controllers AC power connected LED E-6 PCI 6-7 access panel standard See Smart Array 5i installing 3-7 Controller proper cooling 2-7 ASR-2 See Automatic Server removing 3-6...
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2 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide recycling or disposal A-7 SCSI, short 6-2 replacement A-7, G-1 shielded A-3 specifications G-1 system power 6-6 bays See drive bays cabling blanking panels, rack 2-2 expansion boards 8-10 blanks external 6-8–6-9 CD, installing 3-28...
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Index 3 Compaq Servers Troubleshooting Documentation 1-12, 3-25, Guide D-13 Rack Builder Pro Compaq SmartStart for Servers Configuration Tool 2-5 CD 1-3, 1-11, 4-19, 7-11 Rack Information Library 4-1 Compaq system management Rack Products driver 7-14 Compaq Web-based Agents 5-5 Documentation 2-5 components Rack Resource 2-5...
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4 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide SCSI power 6-6 diagnostic steps D-5 serial, location 4-15 diagnostic tools 1-13 Smart Array 5i Controller, Diagnostics utility 1-11, 7-14 location 3-11 dial-up support 5-6 system power 3-11, 6-6 DIMM failure LEDs E-13 USB, location 4-15 DIMM slots...
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Index 5 Diskette Builder utility drives defined 1-11, 7-12 CD-ROM operating systems 7-12 cabling 6-3 requirements 7-12 external storage 6-9 running 7-12 removing 3-28 diskette drive control 1-12 support 1-6 diskette drive system cable 6-4 USB device support 7-10 diskette diskette drives cabling 6-3 cabling 6-3...
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6 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide embedded NIC PXE support, events disabling 7-7 severity level 7-15 enabling viewing IML asset tag 7-7 from Compaq Insight diskette boot E-19 Manager XE 7-15 embedded NIC PXE from Compaq Survey support 7-7 Utility 7-16 from Linux 7-15...
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Index 7 fans, hot-plug SCSI hard drive features 1-7 installation 6-9 installing 3-32 server installation 4-1 LEDs E-11 guides locations 3-31 Compaq ProLiant DL380 Generation 2 Maintenance POST messages C-1 and Service Guide 4-20 primary 3-31 Compaq ProLiant DL380 redundant 3-31 Generation 2 Server troubleshooting D-9 Maintenance and Service...
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8 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide heatsink-retaining clip installing 3-17 icons, symbols removing 3-13 in text xii heatsinks on equipment xii installing 3-17 IDE interface 1-7 removing 3-13 identifying requirements 3-16 expansion slots 3-36 heel straps B-2 system board help components 3-10...
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Index 9 hard drive blanks 3-24 international regulations A-6 heat-sink retaining clip 3-17 invalidate configuration E-19 heatsinks 3-17 IPL Device Boot Order menu 7-4 hot-plug fans 3-32 hot-plug power supplies 3-33 hot-plug tape drives 3-29 jacks, leveling 2-6 operating systems 4-19 Japanese notice A-5 PCI riser cage 3-44, 5-10 PCI shipping bracket 3-45,...
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10 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide LEDs logs See also Integrated AC power connected E-6 Management Log (IML) DIMM failure E-13 server health 1-11 external health E-2 viewers 7-15 fans E-11 front panel E-2 front unit identification E-2 Main menu 8-14 health, external E-2 health, internal E-2...
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Index 11 Server Asset Text 7-5 NICs Server Passwords 7-4 connectors, locations 4-15 System Options 7-3 features 1-5 Utility Language 7-6 LEDs E-2, E-8 Microsoft Windows NT, PCI Hot NMI See non-maskable interrupt Plug actions 8-12 (NMI) switch modifications, FCC compliance non-maskable interrupt (NMI) switch statement A-3...
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12 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide operating systems PCI Hot Plug installation problems D-12 animation 8-1 installing 4-19 application 8-2 selecting 4-18 button 8-9 selecting with RBSU 7-3 Compaq PCI Hot Plug support for IML 7-15 Utility 8-11 support for Microsoft connecting to a remote machine...
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Index 13 required for shipping 3-37, power LEDs 3-43, 3-45, 8-10 front panel E-2 peripheral cables, routing 4-17 power supply E-10 peripheral devices Power On/Standby button cabling 6-8 location 3-4 connecting 4-14 pressing 4-18 personal injury warning D-3 power strips grounding requirements 2-4 planning the server installation 2-1 ports See SCSI ports...
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Index 15 redundant hot-plug power reset and failure sequence supplies See hot-plug power replay 5-6 supplies SNMP trap delivery 5-5 redundant ROM 1-7, 1-10 troubleshooting 5-2 accessing 7-9 video, rerouting 5-11 benefits 7-8 virtual floppy drive 5-4 defined 7-8 virtual power button 5-4 Web browser launching 5-2 registering your server 4-19 regulations...
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16 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide heatsinks 3-16 IPL Device Boot Order IML 7-15 menu 7-4 input F-2, F-3 language support 7-6 National Electric Code 2-4 menu selections 7-3 PCI Hot Plug 8-1 navigation 7-2 power for rack 2-4 PCI Devices menu 7-4 power load 2-4...
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Index 17 SCSI hard drives serial interface control 1-12 blanks 3-23 server passwords 7-4 connecting 6-2 security for Remote Insight external storage 6-9 Lights-Out Edition 5-7 installation guidelines 3-24, security lock provision 1-12 serial connectors, location 4-15 installing 3-27 serial interface control 1-12 series number A-1 LEDs drive activity E-3...
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18 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide server installation, SmartStart 1-11 optional 2-8 creating support standard 1-8 diskettes 7-12 website 1-9, D-13 defined 1-11 setup utility See ROM-Based described 7-11 Setup Utility (RBSU) diagnosing installation shielded cables A-3 failure D-11 Diskette Builder 1-11, 7-12 shipping carton 2-7...
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Index 19 static electricity B-1 system configuration, ROM-Based static-dissipating work mat B-2 Setup Utility 7-2 static-sensitive devices B-1 System Erase Utility status LEDs See LEDs caution D-11 storage menu usage 7-4 uses D-11 storage, external system maintenance switch CD-ROM 6-9 defined E-19 location E-17 SCSI hard drives 6-9...
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20 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide temperature no green on internal health maximum recommended LED D-9 ambient 2-3 no green on system power server F-2, F-3 LED D-8 template, rack no information on alignment 4-4 monitor D-10 measuring with 4-2 normal power up...
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Index 21 Diagnostics 1-11, 7-14 Diskette Builder 1-11, 7-12 Wake On LAN, disabling 7-5, 7-7 NCMCON 8-14 warnings See also cautions ORCA 1-5 electric shock xii, xiii RBSU 1-10, 7-2 equipment damage D-1 ROMPaq 1-10, 7-9 hazardous energy circuits D-1 SmartStart Scripting hazardous energy levels D-3 Toolkit 1-11, 7-12...