Electrical Requirements; Line Voltage - HP XP20000/XP24000 Manual
Hp storageworks xp24000/xp20000 disk array site preparation guide (ae002-96055, september 2010)
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Also See for XP20000/XP24000:
- Manual (448 pages) ,
- Reference manual (372 pages) ,
- Configuration manual (183 pages)
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HP
Product
Description
HP XP No Remote
Device Access
AE242A
w/LAN Supp (De-
fault)
HP XP Modem Re-
AE243A
mote Support
HP XP Mission Critic-
AE244A
al No LAN Support
HP XP No Mission
AE245A
Critical No LAN
Support
Details for both versions are available at:
http://www.hp.com/go/insightremotesupport
To download the software, go to Software Depot:
http://www.software.hp.com
Select Insight Remote Support from the menu on the right.
Electrical requirements
The following text explains the electrical requirements of your site to support the HP system.
Line voltage
Line voltage (AC) at the wall power outlet is a function of the local power utility and your building
power distribution network. Voltages outside of the operating range of the HP system can cause
intermittent system errors or a complete system shutdown. If required, an HP representative and your
electrician can measure the available line voltage and make recommendations.
Application
For customers that commit to utilize Internet and Insight Remote Support
connectivity for XP Remote Device Monitoring but will not allow for Remote
Device Access to the XP array from HP for proactive and critical support
processes. With no Remote Device Access, Critical Support contract pre-
requisites cannot be met.
For customers that will commit to utilize remote support connectivity via
modem rather than LAN/Internet connectivity. Modem is older technology
that is significantly less reliable than LAN/Internet connectivity, is less cap-
able, does not support some features for Remote Device Access, and gen-
erally should not be considered for new installations. The AE243A product
is only allowed for customers that have valid reasons for not using Internet
connectivity. The initial cost of this configuration only covers the additional
warranty support cost to HP during warranty period. Other additional costs
can also be incurred for support contracts for customers who do not have
LAN configured. Factory Authorization will be required to order this product.
Proof of a valid reason that Internet connectivity is not allowed must be
provided for Factory Authorization approval.
For a customer whose strict security protocols specifically prohibit inbound/
outbound traffic to/from the data center and thus will not allow Remote
Support connection by either modem or LAN/internet connectivity; but does
have Mission Critical Services with Customer Engineer onsite included in
the terms of the support contract. Factory Authorization will be required to
order this product. Proof of valid Customer Engineer onsite Mission Critical
support contract must be provided for Factory Authorization approval.
For a customer whose strict security protocols specifically prohibit inbound/
outbound traffic to/from the data center and thus will not allow Remote
Support connection by either modem or LAN and does not have a Mission
Critical Services on-site contract. The added cost of this configuration only
covers the additional warranty support cost to HP during warranty period.
Other additional costs can also be incurred for support contracts for custom-
ers who do not have remote support configured.
XP24000/XP20000 Disk Array Site Preparation Guide
39
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