Hp Storageworks Xp Continuous Track (C-Track); Hp Insight Remote Support Advanced; Hp Xp24000/Xp20000 Disk Array Remote Support Products - HP XP20000/XP24000 Manual
Hp storageworks xp24000/xp20000 disk array site preparation guide (ae002-96055, september 2010)
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Also See for XP20000/XP24000:
- Manual (448 pages) ,
- Reference manual (372 pages) ,
- Configuration manual (183 pages)
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A public voice phone line near the disk array
HP StorageWorks XP Continuous Track (C-Track)
The HP StorageWorks XP Continuous Track (C-Track) remote support solution detects and reports
events to the XP Remote Monitoring Center (RMC). C-Track transmits heartbeats, system information
messages (SIMs), and configuration information for remote data collection and monitoring purposes.
C-Track also enables the HP Storage technology Center (STC) to remotely diagnose issues and perform
maintenance, if you permit remote device access (RDA).
C-Track solution offers Internet connectivity and modem connectivity options.
The C-Track solution offers Internet connectivity and modem connectivity options. If you choose the
Internet-based remote support solution, additional infrastructure and site preparation are required.
Additional preparation may include server and router requirements, which you and HP may be
responsible for implementing. For more information about the C-Track Internet-based solution, ask an
HP representative.
HP Insight Remote Support Advanced
HP strongly recommends that you install HP Insight Remote Support software to complete the installation
or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack
Service or HP contractual support agreement. HP Insight Remote Support supplements your monitoring,
24x7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic,
secure submission of hardware event notifications to HP, which will initiate a fast and accurate
resolution, based on your product's service level. Notifications may be sent to your authorized HP
Channel Partner for on-site service, if configured and available in your country. The HP Insight Remote
Support products available for the XP24000/XP20000 disk arrays are described in
14
on page 38.
NOTE:
HP Insight Remote Support Standard is not supported on XP Disk Arrays.
Table 14 HP XP24000/XP20000 Disk Array Remote Support Products
HP
Product
Description
HP XP Remote
Device Access
AE241A
w/LAN Support (Re-
commended)
38
Site requirements for the HP Disk Arrays
Purpose
Needed to allow your staff and HP representatives to
communicate inside and outside your site.
Application
For customers that fully commit to use HP Remote Support. It uses HP Insight
Remote Support for XP Remote Device Monitoring utilizing LAN/Internet
connectivity and Remote Device Access Support. This configuration is re-
quired to meet the objectives of XP disk array's Internet connectivity with
Remote Device Access initiative and prerequisites for Critical Support con-
tracts. HP recommends that the AE241A product with Internet connectivity
should be utilized for all new XP installations, to ensure the optimal support
model and highest TCE.
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